Customer Relationship Job Vacancies in Kerala

As a Sales Officer, you will play a key role in driving sales and building strong relationships with customers. Your main responsibilities will include:- **Customer Engagement**: Interacting with customers to understand their needs and provide solutions that meet those requirements, helping to build rapport and trust.- **Sales Target Achievement**: Meeting and exceeding sales targets set by the management, which will require effective planning and execution of sales strategies.- **Product Knowledge**: Gaining a thorough understanding of the products you are selling to provide accurate information and support to customers, enhancing their buying experience.- **Market Research**: Identifying potential customers and analyzing market trends to keep the sales approach fresh and relevant, ensuring competitive positioning.- **Follow-Up**: Regularly following up with leads and existing customers to ensure customer satisfaction and identify opportunities for additional sales.- **Reporting**: Maintaining accurate records of sales activities and customer interactions to provide management with valuable insights into performance and behavior patterns.To succeed in this role, you should have a positive attitude, strong communication skills, and the ability to work well in a team. Previous experience in sales is preferred but not mandatory. You must be comfortable working in an office environment, demonstrating a proactive approach and a willingness to learn. Additionally, good organizational skills and a customer-focused mindset will be essential for achieving success in this position.

We are seeking a dedicated Branch Relationships Executive to foster strong relationships with clients and enhance branch performance. This role is based in Ernakulam and requires 1 to 2 years of experience, along with a post-graduate degree.Key Responsibilities:- **Client Interaction**: Engage with clients to understand their needs, provide support, and ensure customer satisfaction. This requires effective communication and a friendly approach.- **Performance Monitoring**: Track branch performance metrics and prepare reports. This involves analyzing data to identify trends and areas for improvement.- **Networking**: Develop and maintain relationships with local businesses and organizations to increase branch visibility. Building a strong network helps to create new business opportunities.- **Feedback Collection**: Gather feedback from clients to help improve branch services and offerings. This is vital for making informed decisions that enhance customer experience.Required Skills and Expectations:Candidates should possess excellent communication and interpersonal skills, allowing them to connect with clients and team members effectively. Strong analytical skills are crucial for monitoring performance and presenting findings. A proactive attitude and problem-solving ability are essential to address client concerns and improve branch operations. Being organized and detail-oriented will help manage multiple tasks efficiently. Finally, a good understanding of the local market will contribute to building and maintaining valuable relationships.

Key Responsibilities:Team Leadership: Recruit, train, coach, and motivate sales representatives.Strategy & Planning: Develop and implement effective sales and marketing strategies to meet KPIs and company objectives.Performance Management: Set sales targets, monitor performance, analyze data, manage pipelines, and report to leadership.Customer Relations: Foster customer engagement, manage key accounts, and handle complex negotiations.Collaboration: Work closely with marketing and other departments on campaigns.Operations: Maintain CRM data, forecast sales, and manage sales processes.Essential Skills:Leadership & MentoringStrategic PlanningData Analysis & ReportingNegotiation & CommunicationCRM Proficiency.Job Types: Full-time, Permanent

we are hiring customer relationship executive, only preffered ladies candidates.

As a Restaurant Captain, you will play a vital role in ensuring smooth operations and excellent guest experiences within our dining establishment. **Key Responsibilities:**- **Supervise Staff:** Oversee the restaurant team, providing guidance and support to ensure high service standards are maintained at all times.- **Manage Customer Service:** Greet and seat guests, taking their orders accurately and promptly addressing any concerns to enhance their dining experience.- **Co-ordinate with Kitchen:** Communicate effectively with kitchen staff to ensure timely and accurate food preparation and delivery, helping to create a seamless flow between front and back of house.- **Maintain Cleanliness:** Ensure that dining areas, tables, and utensils are clean and well-presented, adhering to hygiene standards and creating a welcoming environment for guests.- **Handle Payments:** Process customer payments accurately and efficiently, ensuring a smooth checkout experience for patrons.**Required Skills and Expectations:**- **Experience:** A minimum of 1 to 5 years in the hospitality or restaurant industry is preferred, showcasing a solid understanding of food service operations.- **Communication Skills:** Strong verbal communication skills are essential for interacting with guests and team members to convey information clearly and effectively.- **Leadership Qualities:** Ability to lead and motivate a team, ensuring everyone works efficiently and collaboratively to enhance service quality.- **Attention to Detail:** A keen eye for detail is important to maintain high standards in service delivery and presentation.- **Flexibility:** Willingness to work various shifts, including weekends and holidays, to meet the restaurant's needs and customer demands.

Account Management & Sales: Drive sales by identifying prospects, conducting face-to-face meetings, and closing deals in the field.In-Store Execution: Ensure product placement, manage stock levels, and implement marketing strategies (merchandising).Relationship Building: Develop strong relationships with store personnel and clients.Training & Support: Provide training to retail staff regarding product features, benefits, and promotions.Market Intelligence: Monitor competitor activity, new products, and gather market insights.Reporting & CRM: Record sales activities, track KPIs, and manage customer information using tools like CRM or handheld devices. WorkableWorkable+4Key Qualifications & RequirementsExperience: 2+ years in retail sales, field sales, or a similar customer-facing role.Skills: Excellent communication, negotiation, and interpersonal skills.Physical/Travel Requirements: Valid driver's license and ability to travel frequently to various locations.Tools: Proficient in Microsoft Office and CRM software.

As a Customer Relationship Executive, you will play a vital role in managing client relationships and ensuring customer satisfaction. Your primary responsibility is to serve as a point of contact for customers, addressing their needs and building trust.**Key Responsibilities:**- **Customer Support:** Provide timely assistance to customers through phone, email, or chat to resolve queries and issues, ensuring a positive experience.- **Relationship Building:** Develop strong relationships with customers to enhance loyalty and encourage repeat business by understanding their preferences and needs.- **Feedback Collection:** Gather customer feedback on products and services, which will help the company improve offerings and address any concerns.- **Account Management:** Monitor customer accounts to ensure they receive necessary support, track their usage, and inform them about new features or services.- **Issue Resolution:** Work collaboratively with other team members to resolve customer complaints and issues, ensuring that solutions meet customer expectations.**Required Skills and Expectations:**- Strong communication skills are essential to engage effectively with customers and convey information clearly.- Ability to demonstrate empathy and patience, especially when dealing with challenging customers or sensitive issues.- Proficiency in using computers and basic software applications as you will manage customer interactions digitally.- A team-oriented attitude is necessary, as you will work with colleagues to provide the best service possible.- A positive attitude and willingness to learn are crucial for personal growth and adapting to the dynamic work environment.

We are looking for a dedicated Customer Care Associate to join our team in Trivandrum. This role is ideal for individuals with 0 to 3 years of experience who have completed at least the 10th grade. As a Customer Care Associate, you will be responsible for assisting customers with their inquiries and providing them with the best possible service.Key Responsibilities:1. **Customer Support**: Respond to customer inquiries through phone, email, or in-person. You will help resolve their issues, provide information about products or services, and ensure customer satisfaction at all times.2. **Problem Resolution**: Identify and assess customer needs to achieve their satisfaction. You will work with customers to find solutions, addressing complaints and issues as they arise.3. **Communication**: Clearly convey information to customers and maintain a professional demeanor. Strong listening skills are necessary to understand customer concerns and provide accurate responses.4. **Record Keeping**: Maintain detailed records of customer interactions and transactions. You will update system information to ensure a smooth workflow.Required Skills and Expectations:Candidates must have excellent communication and interpersonal skills, as well as a friendly and approachable attitude. A willingness to learn and adapt is essential in this dynamic role. Strong problem-solving skills and the ability to work well under pressure are important. Teamwork and reliability will be crucial for contributing positively to the work environment.

Immediate Hiring Female Candidates Preferred Customer Relationship Officer (CRO) Automobile Industry Location: Kaloor, Kochi Languages: English & Malayalam Eligibility: Freshers & Experienced (Any age, any qualification welcome) Job Role: Handling customer calls Explaining car details Service follow-ups & customer support Working Hours: 9:00 AM 6:00 PM Sunday fixed off Salary: 12,000 Take-home (Freshers) 13,000 14,000 Take-home (Experienced) Incentives applicable after 3 months Immediate joiners only

We are hiring a full-time Office Assistant for our office in Kannur. The ideal candidate should have good communication skills, basic computer knowledge (MS Office, Email Handling), and the ability to manage daytoday office tasks. Freshers and experienced candidates can apply.

Customer support executives ensure the satisfaction and loyalty of customers in multiple industries, including e-commerce, telecommunications and service sectors. They are responsible for providing assistance, resolving issues and addressing customer inquiries to ensure a seamless and satisfying customer experience.

The Relationship Manager Onsite is responsible for managing member relationships at the resort, ensuringexceptional guest experiences, handling member queries, and promoting Mahindra Holidays products to drivemember satisfaction and retention.

Job Title: Business Development AssociateLocation: Kochi (Field Work)Job Responsibilities:Conduct field visits and client meetingsBuild and maintain customer relationshipsSupport sales growth and achieve targetsRequirements:Good communication and interpersonal skillsMust own and know how to ride a two-wheeler with valid licensewilling to relocate in KochiSales experience is an added advantageQualification: Any DegreeSalary & Benefits:13,000 20,000 per monthPetrol allowance applicable Interested candidates can apply or call for more details.Contact us : 8714664175/ 9995666178Email us : hr@handysquad.in

Hotel front office receptionists greet guests, handle check-ins/check-outs, manage reservations, and resolve inquiries using PMS software. They coordinate with departments and upsell services in fast-paced resort environments like Munnar.

Excellent Proficiency in English and HindiAbility to call potential customers to generate leadsKeen on promoting the products and servicesOutstanding presentation and communication skillsExcellent management, leadership and organizational skillsFast leaner with a passion for salesKeep records of sales, revenue, invoices etc.Provide trustworthy feedback and after-sales support

Generate revenue from 45 assigned banks.* Promote incentive programs to bank staff.* Complete medicals to ensure policy issuance.* Explore new markets and segments.* Build customer base, cross/upsell, and maintain bank relations.

Job Title: Floor Manager Electronics Retail Showroom (Mobiles, Laptops & Accessories)Job Overview:The Floor Manager will oversee the daily functioning of the retail floor, ensure high customer satisfaction, manage staff performance, and drive sales growth. This role requires strong leadership, product knowledge, and customer-handling skills.Supervise showroom staff and assign daily tasksKey Responsibilities:-Maintain product displays, stock arrangement, and cleanliness-Handle customer queries, complaints, and escalations-Achieve monthly sales targets and monitor team performance-Ensure demo devices are functional and updated-Coordinate with inventory team for stock replenishment-Maintain billing accuracy and oversee cash handling-Train team on product features and sales techniquesRequirements:-Bachelors degree preferred, but not mandatory-25 years of retail experience (electronics preferred)-Strong communication & leadership skills-Knowledge of smartphones, laptops & accessories-Ability to work in fast-paced retail environment;

- **Customer Relationship**: Build and maintain strong relationships with customers to ensure their needs are met and issues are resolved promptly and effectively.- **Outbound Calling**: Initiate outbound calls to customers for follow-ups, feedback, and to provide updates on products or services.- **Customer Care**: Provide excellent customer care by addressing inquiries, resolving complaints, and ensuring customer satisfaction at all times.- **Customer Service**: Deliver exceptional service to customers through various communication channels such as phone calls, emails, and live chat.- **Customer Support**: Offer support to customers by guiding them on product usage, troubleshooting issues, and providing relevant information.- **Customer Handling**: Handle customer interactions professionally, patiently, and efficiently to create positive experiences for them.- **Customer Management**: Manage customer accounts, profiles, and preferences to personalize their experience and enhance customer loyalty.- **Customer Communication**: Communicate effectively with customers by listening attentively, responding promptly, and providing clear information to meet their needs.- Required Skills: The candidate should possess excellent communication skills, problem-solving abilities, patience, empathy towards customers, attention to detail, and the ability to work well in a team. A minimum of 2 years of experience in customer care roles is preferred. Educational qualifications of at least 12th pass or a Bachelor's degree in any field are required. The candidate should be comfortable working in an office environment and be able to work full-time. Male candidates are preferred for this role.

We are looking for a motivated and enthusiastic Customer Relationship Executive to join our team in Kottayam. This position is ideal for freshers passionate about building strong customer relationships and providing excellent service.**Key Responsibilities:**- **Customer Interaction:** Engage with customers in person or over the phone to understand their needs and respond to their inquiries, ensuring they feel valued and understood.- **Issue Resolution:** Address customer complaints or concerns promptly and effectively, working to resolve issues to enhance customer satisfaction and loyalty.- **Feedback Collection:** Actively seek feedback from customers regarding their experiences, which helps improve services and understand client needs.- **Data Management:** Maintain accurate and up-to-date customer records in the database, ensuring all information is organized and easy to access.- **Product Knowledge:** Stay informed about the companys products and services to provide accurate information and support to customers.**Required Skills and Expectations:**- Strong communication skills are essential for articulating information clearly and effectively to customers.- A friendly and approachable demeanor is necessary to make customers feel comfortable and important.- Basic computer skills are required for managing customer data and communication.- A problem-solving mindset will help in addressing customer concerns efficiently.- A positive attitude and a strong willingness to learn are crucial, especially for freshers entering the workforce.We encourage aspiring professionals to apply and take the first step in their career in customer relationship management.

We are hiring a full-time Office Assistant for our office in Kozhikode. The ideal candidate should have good communication skills, basic computer knowledge (MS Office, Email Handling), and the ability to manage daytoday office tasks. Freshers and experienced candidates can apply.