BPO Executive Jobs

We are seeking a motivated and dynamic Telesales Executive to join our team in Noida Sector 62. This is an exciting opportunity for fresh graduates or those with minimal experience to start their career in sales and communications.As a Telesales Executive, you will be responsible for reaching out to potential customers over the phone to inform them about our products and services. You will engage with them, understand their needs, and persuade them to make a purchase or schedule a follow-up meeting.Key Responsibilities:- **Customer Outreach**: Make outbound calls to prospective customers to introduce our offerings and generate interest. You will need to be friendly and persuasive to create a positive first impression.- **Sales Pitch**: Deliver effective sales presentations tailored to various customer demographics. Crafting your approach based on the customer

We are seeking a dedicated Call Center Executive to join our team in Delhi NCR. This entry-level position is ideal for individuals looking to start their career in customer service, with the flexibility of working from home.As a Call Center Executive, your main responsibilities will include handling incoming customer calls, addressing inquiries, providing product information, and resolving issues. You will assist customers in navigating services or products efficiently while maintaining a positive, professional attitude. Strong communication skills are essential, as you will need to explain solutions clearly and ensure customer satisfaction.In addition to managing calls, you will also document customer interactions, report any recurring issues, and collaborate with team members to improve service quality. Attending training sessions to stay updated on product knowledge and customer service techniques will also be a vital part of your role.We expect our Call Center Executives to possess excellent verbal communication skills, a friendly demeanor, and the ability to handle pressure effectively. Basic computer skills, attention to detail, and a problem-solving mindset will greatly contribute to your success in this role. We are looking for individuals who can work independently, demonstrate reliability, and maintain a commitment to delivering exceptional customer service. If you are eager to learn and grow in a supportive environment, we want to hear from you!

We are looking for a dedicated and motivated Call Center Executive to handle customer inquiries and provide assistance from the comfort of your home. This role is suitable for freshers who have completed at least the 10th grade.Key Responsibilities:1. **Customer Support**: Answer incoming calls and respond to customer queries efficiently and courteously, ensuring a positive experience.2. **Problem Solving**: Identify customer issues and provide appropriate solutions, documenting the interaction for future reference.3. **Data Entry**: Maintain accurate records of customer interactions, including inquiries, complaints, and feedback in the company system.4. **Product Knowledge**: Stay informed about company products and services to provide accurate information to customers and enhance their understanding.5. **Follow Up**: Conduct follow-up calls to ensure customer satisfaction and resolve any outstanding issues as needed.Required Skills and Expectations:Candidates must have strong communication skills, both verbal and written, to convey information clearly and effectively. A good understanding of basic computer operations is essential for data entry tasks. We expect a professional attitude and the ability to handle stressful situations calmly. Time management skills are crucial as you will manage multiple tasks. A strong willingness to learn and adapt to new challenges will also be important in this role. Flexibility to work in varying shifts may be required to meet customer needs.

Primary Responsibilities: Customer Engagement: Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details. Call handling as per defined standards. Accurate resolution for customer queries. Promoting Digital Banking services for a superior customer service experience. Profiling of customers in order to aid right cross-servicing of Bank products Accurate logging and resolution of complaints. Attrition control of customers. Regular interactions with the customers and pro-actively assessing customer needs. Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc. Ensure portfolio quality of relationship while racing considering eligibility. Monitor large amount movements and account closure from the deposit accounts. Ensure retention of customers Achievement of portfolio parameters: Meet the defined objectives of the Portfolio managed by the respective VRM Sales: Right cross-sell of products basis profiling and engagement. Penetration of products across groups. Sales across all product segments-TPP, Assets, Cards etc. Acquiring & grouping of all related IDs of the Primary ID. Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent outflow. Ensure Staff are trained on product knowledge and requisite certifications. Income to be generated at a customer level. Interaction Quality: Achieve Quality benchmarks defined from time to time. Complete and accurate capture of call interactions, including profiling thereby aiding relationship management. Audit and Service Quality Ensure all laid down system and process are followed as stipulated by Audit and Senior Management Ensure accurate and timely submission of financial transactions & requests. Adherence to set processes of updating customer interactions in CRM next. MIS Reporting: Ensure timely submission

Customer communication 1. Contact non managed customers of the bank and offer bouquet of products Using calling scripts 2. Ask probing and leading questions to engage and understand customer requirements3. Ensure product features & benefits are explained to the customer while onboarding customers 4. Ensure multi products are pitched to increase customer product holding in the bank.Qualitative: Call Quality/Count of calls/Time on system/ Quality of sales1 Effective interaction or communication with the customer and capture correct customer dispositions2 Work on the feedback shared with by the supervisor /unit manager/training manager on the quality of Call experience.3 Ensure Time on system as per KPI defined 4 Ensure Minimum RPC to be maintained on daily / Monthly basis Digital Product Penetration1 Educate the customer on the digital products of the Bank. 2 Show the value and convenience in usage of the digital products.3 Increase digital penetration within the non-managed customer base of the Bank.4 Push digital penetration in the contacted customer.Audit and compliance 1. TSE is required to adhere to all laid down guidelines for Calling 2. Ensure all tele calling and product regulatory compliance are adhered3. Adhering to all product guideline 4. All guidelines on floor discipline, dialer hygiene parameters.Primary Responsibilities:The incumbent is responsible to represent the Bank and present the bouquet of eligible products to the non-managed customer of the Bank. Educate the customer on the digital products of the Bank.RM is trained to identify the right product for the customer and explain the features and benefits of the product and selling the same for required revenue generationEducational qualifications preferredCategory: Bachelor's Degree

Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.Call handling as per defined standards.Accurate resolution for customer queries.Promoting Digital Banking services for a superior customer service experience.Profiling of customers in order to aid right cross-servicing of Bank productsAccurate logging and resolution of complaints.Attrition control of customers.Regular interactions with the customers and pro-actively assessing customer needs.Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.Ensure portfolio quality of relationship while racing considering eligibility.Monitor large amount movements and account closure from the deposit accounts.Ensure retention of customers Achievement of portfolio parametersMeet the defined objectives of the Portfolio managed by the respective VRM Sales Right cross-sell of products basis profiling and engagement.Penetration of products across groups.Sales across all product segments-TPP, Assets, Cards etc.Acquiring & grouping of all related IDs of the Primary ID.Use of triggers to track maturity of FDs, movement of CASA balances etc. and prevent outflow.Ensure Staff are trained on product knowledge and requisite certifications.Income to be generated at a customer level.Interaction QualityAchieve Quality benchmarks defined from time to time.Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.Audit and Service QualityEnsure all laid down system and process are followed as stipulated by Audit and Senior ManagementEnsure accurate and timely submission of financial transactions & requests.Adherence to set processes of updating customer interactions in CRM next. MIS ReportingEnsure timely submission of Customer base review / reports as requested

We have an urgent requirement from AIS Business Solutions (Gurgaon) for International Voice Process (US Customer Care).Requirement Details:* Experience: Minimum 1 year in International Voice Process only

We are Hiring......for mosaic wellness - Chat process Shift Time : between 10am to 10pm any 9 hours shifts Role: Customer Service Voice, Communication: Good in EnglishVersant 4 Qualification: HSC passed with 6 months bpo exp.Salary: 18.500k inhand Rounds of Interview : HR/OPS/clientLocation : Navi Mumbai (opp- Turbhe Station)Contact HR : 8851657584,7503359763