Customer Care Executive Jobs

RolesHandle Customer Queries via Calls and EmailsResolve the complaints within the TATCustomer SatisfactionResponsibilityCoordinate with Multiple teams to resolve the customer complaintAchieving all the metricsRequirementsGraduateMust be having Hindi / English FluencyInterested to work both in Rotational & Fixed ShiftVoice / Email Experience

Job Opening: Customer Service Representative - Traya Voice ProcessCompany: Radical Minds Technologies Pvt. Ltd.Location: HSR Layout, Bengaluru (Work from Office)

Job Profile- Customer care Executive Salary- 16kExp- 0-1yrsjob Location-4/143, Gali No.- 4, Lalita Park, Laxmi Nagar, Delhi - 110092Handle inbound and outbound customer calls professionally.Manage customer queries through phone calls and emails.Coordinate with operations and delivery teams to ensure timely shipments and issue resolution.Execute daily customer care activities and maintain service quality.Maintain proper records of customer interactions, complaints, and follow-ups.Handle email communication with clients and internal teams.Support team coordination and ensure smooth workflow in operations.Resolve customer complaints in a calm and professional manner.Ensure excellent customer satisfaction and timely response to all inquiries.Desired Candidate Profile0-1 years of experience in customer care, operations, or logistics support.Good communication skills in Hindi and basic English.Knowledge of calling, email handling, and team coordination.Ability to multitask and work in a fast-paced environment.Strong problem-solving and follow-up skills.Positive attitude with a customer-centric approach.

We are looking for a dedicated Customer Care Executive to join our team in Juinagar. As a key member of our customer service department, you will be responsible for ensuring a positive experience for our customers. Key Responsibilities:- **Handle Customer Inquiries:** Respond to customer questions via phone, email, or chat to provide accurate information and assistance.- **Resolve Issues:** Address and resolve customer complaints or issues in a timely manner, ensuring customer satisfaction.- **Maintain Records:** Keep detailed records of customer interactions and transactions to improve service and track patterns.- **Follow Up:** Proactively follow up with customers to ensure their concerns are addressed and they are satisfied with the solutions provided.- **Provide Feedback:** Share customer feedback with the team to help improve products and services and enhance customer experience.Required Skills and Expectations:Candidates should have a high school diploma (10th pass). Excellent communication skills, both verbal and written, are essential for effectively interacting with customers. Problem-solving skills are important to swiftly resolve customer issues. Candidates should be comfortable working in a team environment and be able to adapt to changing situations. A friendly and patient attitude is crucial for handling customer inquiries and complaints. Prior experience in customer service is beneficial but not required, making this a great opportunity for those starting their careers or looking to gain experience.

We are looking for a Customer Care Executive to join our team in Bangalore. The ideal candidate will have a positive attitude and strong communication skills to assist our customers effectively. This role requires working full-time in the office.**Key Responsibilities:**- **Respond to Customer Inquiries:** Handle customer questions and concerns via phone, email, or chat, providing accurate information in a friendly manner.- **Resolve Issues:** Identify and resolve customer problems by following established procedures, ensuring a smooth experience for the customer.- **Document Interactions:** Keep detailed records of customer interactions and transactions, aiding in follow-up and improving service quality.- **Provide Product Information:** Educate customers about our products and services, helping them make informed decisions and enhancing their overall experience.- **Maintain Customer Relationships:** Build and maintain trust with customers, ensuring they feel valued and enhancing customer loyalty.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential to engage with customers clearly and effectively.- **Problem-Solving Ability:** Must be able to think quickly and come up with effective solutions to customer issues.- **Attention to Detail:** A keen eye for detail helps in accurately documenting customer interactions and ensuring no information is overlooked.- **Team Player:** Ability to work collaboratively with colleagues to resolve customer issues and improve service delivery.- **Adaptability:** Willingness to learn and adapt to changing customer service practices and company policies. This position is suitable for candidates with 0 to 3 years of experience who have completed at least their 12th grade education.

We are looking for a dedicated Airline Customer Service Executive to join our team in Ranchi. In this role, you will be the first point of contact for our customers, providing assistance and ensuring a positive travel experience.**Key Responsibilities:**- **Customer Assistance:** Respond to customer inquiries over phone and email, helping them with flight bookings, cancellations, and changes to their travel plans.- **Problem Resolution:** Address and resolve customer complaints efficiently, ensuring their concerns are handled with care and professionalism.- **Flight Information:** Provide up-to-date information about flight schedules, delays, and airport services, ensuring customers feel informed and supported.- **Check-In Support:** Assist passengers during the check-in process, guiding them through the necessary steps and ensuring a smooth experience.- **Documentation Management:** Handle and organize customer documentation related to travel, including tickets and boarding passes, while maintaining confidentiality.- **Team Collaboration:** Work closely with other departments to ensure seamless service delivery and enhance the overall customer experience.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential for interacting with customers and resolving issues effectively.- **Customer-Oriented Approach:** A genuine passion for helping customers and a commitment to providing excellent service is crucial.- **Problem-Solving Ability:** You should be able to think quickly on your feet and find solutions to customer challenges.- **Attention to Detail:** Accuracy in handling customer documentation and information is important in this role.- **Team Player:** Ability to work well within a team and contribute to a positive working environment.- **Adaptability:** Willingness to learn and adapt to new processes, as well as handle a fast-paced work environment.

As a Customer Service Executive, you will play a key role in ensuring customer satisfaction by assisting clients with their inquiries and concerns. Your main responsibilities will include:- **Respond to Customer Inquiries**: Engage with customers through various channels such as phone, email, and chat to address their questions and provide necessary information.- **Resolve Issues**: Handle complaints and challenges effectively by identifying the problem and offering suitable solutions in a timely manner.- **Record Customer Interactions**: Maintain accurate records of customer interactions in the system, ensuring that all details are logged for future reference and follow-up.- **Provide Product Information**: Educate and inform customers about products and services, helping them to make informed decisions based on their needs.- **Collaborate with Team Members**: Work closely with other team members and departments to improve service delivery and share knowledge about common customer issues.To excel in this role, you should possess strong communication and interpersonal skills to interact positively with customers. A customer-oriented attitude is essential, along with problem-solving abilities to tackle different issues effectively. Basic computer skills are required for using customer management systems. You should be adaptable and open to feedback, as learning from experiences will enhance your performance. A prior experience in customer service is a plus but is not mandatory, making this an ideal opportunity for both fresh graduates and experienced candidates up to five years in the field.

Role SummaryWe are looking for a Customer Care Executive to handle customer queries, resolve complaints,and ensure a high level of customer satisfaction. The ideal candidate will be a goodcommunicator, patient listener, and problem solver.Key Responsibilities Handle incoming calls, emails, chats, and social media queries from customers. Provide accurate product/service information and resolve customer concerns promptly. Maintain records of customer interactions and update CRM systems. Coordinate with internal teams to resolve escalated issues. Follow up with customers to ensure their concerns are resolved. Suggest process improvements to enhance customer experience.Requirements 1-2 years of experience in customer service, preferably in FMCG, D2C, or e-commerce. Excellent verbal and written communication skills in English and Hindi Strong problem-solving and interpersonal skills. Basic computer knowledge and familiarity with CRM tools.Preferred Skills Prior experience in call center/BPO/e-commerce. Knowledge of order management, returns, and refunds process. Ability to remain calm and professional under pressure.

Greetings from Research Pixie!We have a requirement for the role of Frontend Operations Executive. Kindly let me know if you are interested for the sameDesignation - Front-end operations (Client handling role, not into sales) Company Name - Research PixieCompany Location - T-444, 3rd Floor, Tower B, Ansal Corporate Plaza, Palam Vihar, Sector 3, Gurugram, Haryana 122017 (Work from Office)Job Description -Attending to new clientsUnderstanding client tasks and handing them over to the fulfillment teamEnsure on-time delivery of contentUnderstand and resolve client requests at the earliest Ensure client retentionAcquire new clientsHelp the team meet its organizational targetsExpected joining - Immediate Working Days - 6 days workingShift Timings - 8-9 hours (7 am - 4 pm; 1 pm - 10 pm, 10 am - 7 pm). The current requirement is in the night shiftWeek off - On a weekday (Sunday is not fixed off)Retention Bonus - After 18 months of completionSalary - 18k- 22k in-hand per month- Upto 24k GrossRequirement - Typing speed of 32 wpm & Excellent communication skillsPFB the details of the company -Research Pixie is a start-up firm that provides Academic Writing Services in varied Subjects to overseas students. Founded By Mr. Sayam Gupta & Mr. Manik Gupta in 2016.

Job description:Respond to customer inquiries via call, email, chat and other communication channels and registered complaints.Close the complaint and update via call, email, chat and other communication channels.Receive customer feedback about service quality, technician behavior, problem solving quality.Replacement email to the sanitaryware division for customer product replacement.Assign technician (old/new) to the customer complaint.Update technician to customer complaint and provide all needed spare parts.Spare parts dispatch to the technician/customer/dealer.Follow up with technician/customer/dealer to install spare parts timely.Maintain MSL for Spare parts.Skills & requirements:-- Candidate must be graduate -Candidte should have good knowledge of MS Excel, google sheet. - Candiadate should have good communication skiils -Candidate must be having good email writing skills.

*Technical Support Executive* Jaipur Avenging Security Pvt LtdWe are hiring for the role of Technical Support Executive. Freshers as well as experienced candidates are welcome to apply. Training will be provided for 10 days.*Skills Required:*Basic Excel & formulasInternet surfingClient handlingOperating CRM/software applicationsBasic troubleshooting mindset*Work Responsibilities:*Perform Excel-related tasks and formulasGive software demos to clients via Google Meet or physical meetingsProvide training to clients on our software/productsInstall and configure products/softwareFind bugs/issues in software and prepare reports Experience: Fresher to 1+ Year (All accepted) Location: Jaipur

We are looking for a Back Office Executive in Kolkata who will support daily operations and ensure smooth functioning of the office. This role is suitable for fresh graduates and individuals with up to five years of experience.Key Responsibilities:1. **Data Entry**: Accurately input and manage data in our systems to ensure information is up-to-date and accessible.2. **Documentation**: Prepare and maintain important documents, files, and records, ensuring they are organized and readily retrievable.3. **Communication**: Assist in coordinating communication between departments and responding to inquiries, helping to facilitate effective information flow.4. **Inventory Management**: Monitor and record the inventory of office supplies, ensuring that necessary materials are always available and replenished as needed.5. **Reporting**: Generate reports related to office operations, assisting management in evaluating performance and making informed decisions.To succeed in this role, candidates should possess strong attention to detail, good organizational skills, and the ability to manage multiple tasks effectively. Proficiency in using computers and office software is essential. A collaborative spirit and willingness to learn are expected, as is a professional attitude towards work and colleagues.

We are looking for a dedicated Telecalling Executive to join our team in Nilothi, Delhi. The ideal candidate will have 1 to 6 years of experience in telecalling and must be a female with a minimum education level of 12th pass. This full-time position requires working from the office.Key Responsibilities:1. **Making Outbound Calls**: You will be responsible for contacting potential clients and customers to introduce our services, provide information, and encourage them to make purchases.2. **Handling Inbound Calls**: You will answer incoming calls from customers, addressing their inquiries, resolving any issues, and providing excellent customer service.3. **Maintaining Records**: Accurate documentation is vital. You will keep track of calls, update customer information in our database, and maintain logs of interactions for future reference.4. **Target Achievement**: You will work towards meeting daily and monthly calling targets set by the management while ensuring a high level of customer satisfaction.5. **Providing Feedback**: Regularly report on call trends, customer feedback, and market insights to help improve our services and strategies.Required Skills and Expectations:- Strong communication skills and the ability to speak clearly and confidently.- Basic computer knowledge and familiarity with calling software is preferred.- A positive attitude, resilience, and the ability to handle objections from customers.- Excellent listening skills to understand customer needs and respond appropriately.- A team player who can collaborate effectively with colleagues to achieve goals.

Urgent Hiring For Air-TicketingInterview Timing 10am to 6pmSalary Package 30k to 35kJob Location - VisakhapatnamWork Experience - Fresher & 2 Years

As a Customer Support Executive, you will be responsible for providing excellent service to our clients and ensuring their satisfaction. Your role is critical in maintaining positive relationships with customers and resolving any issues they may face.**Key Responsibilities:**- **Respond to Customer Inquiries:** You will handle incoming calls and messages from customers, providing them with the necessary information and assistance.- **Resolve Issues Efficiently:** When customers have problems, you will take the initiative to identify the issue and offer effective solutions to ensure swift resolution.- **Document Customer Interactions:** It is essential to keep accurate records of customer interactions in our system, as this helps in tracking issues and providing better service in the future.- **Provide Product Knowledge:** You will need to familiarize yourself with our products and services to accurately answer questions and guide customers when needed.- **Follow Up with Customers:** After resolving an issue, you will check back with customers to ensure their satisfaction and encourage their feedback.**Required Skills and Expectations:**- **Excellent Communication Skills:** You must have strong verbal and written communication skills to interact confidently with customers.- **Problem-Solving Abilities:** A keen aptitude for identifying problems and offering practical solutions will greatly benefit your role.- **Customer-Focused Mindset:** A desire to help and support customers while maintaining a positive attitude is essential.- **Basic Computer Skills:** You should be comfortable using computers and handling customer management software.- **Team Player:** Being able to work collaboratively with your team members is vital to ensure a cohesive working environment.

We are looking for a dedicated Customer Care Executive to join our team in Bangalore. In this role, you will be the first point of contact for customers, helping them with inquiries and ensuring their satisfaction.**Key Responsibilities:**- **Respond to Customer Inquiries:** Engage with customers through phone or email to address their questions, providing accurate information and support.- **Resolve Customer Issues:** Work to quickly identify and solve customer problems while adhering to company policies to ensure a positive experience.- **Maintain Customer Records:** Accurately log customer interactions and feedback in our system to ensure quality service and track recurring issues.- **Follow Up with Customers:** Reach out to customers after resolving their issues to confirm their satisfaction and build trust.- **Collaborate with Team Members:** Work closely with colleagues and other departments to address customer needs effectively and improve service delivery.**Required Skills and Expectations:**Candidates should have a minimum education level of 10th grade and should be comfortable in a full-time work environment. The ideal candidate will possess strong verbal and written communication skills, showing a friendly and empathetic attitude towards customers. A proactive approach to problem-solving is essential, along with good organizational skills to manage various requests efficiently. Basic computer skills and experience with customer service software are advantageous. We value teamwork and expect employees to cooperate with colleagues to enhance overall service quality. Experience is not necessary, as we welcome passionate individuals eager to learn.

Urgent Hiring For Cabin Crew Interview Timing - 10 am to 6 pmSalary Package - 30k to 35kJob Location - KochiWork Experience - Fresher & 2 Year

Urgent Hiring For Ground Staff Interview Timing - 10am to 6pmSalary Package - 30k to 35kJob Location - KochiWork Experience - Fresher & 2 Year.

Urgent Hiring For Air-TicketingInterview Timing - 10am to 6pmSalary Package - 30k to 35kJob Location - AhmedabadWork Experience - Fresher And 1 Year

The JD for CS is as below:To coordinate with clients/ ops team / CHA s wherever required.Timely communication of shipment updates vide DSRs & Emails to clientsTo send enquiries / receive rates // negotiate // to further quote to the client account that the CSE would be handling.To follow up on sailing confirmations or shipment uplift , to receive timely pre alert and to send them accordingly well in time to clientsFollow up of shipments till it reaches or arrives at the POD & further scope if required & update all concerned accordinglyTo call up clients and to maintain a good rapport.To be aware of the market scenarios in the field of logistics/carriers,To be able to correspond to the management on a timely basis for any issues arising out of shipments for the same to be sorted out then and there.To be able to correspond with the overseas / local operation teams for smooth execution of shipments.

Grab this opportunity and earn good amount.Total requirement is for 500 Candidates in August Month.1. Grad with Min 1 year Relevant experience (Calling/Customer service Exp) mandate .2. Flexible to work in any shift between 9 am to 9 pm(any 9 hrs shift).3. 6 days working.4. Candidate should be ok with Rotational Offs. Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off.5. Hiring is for all candidates who can work from our office based at Bangalore, Varthur location - B&M. 6. Candidates should have all documents relevant to submit for OB and BGV7. Onboarding / Induction will be at Smart works office, Varthur location.8. Should be fine with 23 K CTC/ Month, with 18200/- Take home Salary.

Required Candidature of the candidate :Location: Pan India.Grad with Min 1 year Relevant experience (Calling/Customer service Exp) mandate .Flexible to work in any shift between 9 am to 9 pm.5.5 days working.Candidate should be ok with Rotational Offs. Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off.Should be fine with 23 K CTC/ Month, with 18200/- Take home Salary.Permanent WFH , Candidate should have Laptop or desktop of required configuration(windows 10, 4GB RAM Minimum , i3 Processor ) .

We are looking for a motivated Airlines Executive to join our team in Bhubaneswar. This is a full-time position suitable for candidates with up to one year of experience or fresh graduates who have completed their 10th grade.As an Airlines Executive, your main responsibilities will include assisting customers with flight bookings, answering inquiries about airline services, and providing information about schedules and fares. You will also handle ticketing processes, ensuring that all details are accurate and meet customer needs. Additionally, you will support the team in managing customer complaints and resolving any issues that may arise.To succeed in this role, you should possess strong communication skills, both verbal and written, to effectively interact with customers and provide excellent service. Attention to detail is crucial, as you will need to accurately process bookings and manage tickets. A positive attitude and willingness to learn are essential, as you will be part of a dynamic team in a fast-paced environment. Computer literacy is important, as you will need to use booking software and handle different platforms adeptly.As an Airlines Executive, your commitment to customer satisfaction and teamwork will greatly contribute to the success of our operations. If you are enthusiastic and eager to develop your career in the airline industry, we encourage you to apply.

Register customer complaints and ensure timely resolution with professional manners. Doing feedback call & solving queries and issues. Maintain and update customer databases using Excel and Google Sheets. Maintain proper documentation for all interactions and activities with accuracy.Key Requirements: Minimum 1 year in a customer service or support role. Proficiency in Microsoft Excel and Google Sheets. Strong communication and attention to detail. Ability to handle customer complaints professionally and empathetically. Preferred: Experience in working with customers , Only female candidate (Female).

We are looking for customer care executive to handling customer concerns and complaints in a timely manner. Tracking shipments, assisting customers in tracking their shipment and providing real-time updates on the status of their packaging.