Customer Care Executive Jobs

We are seeking a motivated and engaging Airline Customer Service Executive to join our team in Tiruchirappalli. This entry-level position is perfect for individuals eager to start their career in the aviation industry.nnKey Responsibilities:nn- Customer Assistance: Provide support to passengers by answering queries, handling complaints, and offering information about flights, luggage, and services.n n- Reservation Management: Assist customers in making flight reservations and changes, ensuring accuracy in bookings and customer details.nn- Check-in Support: Facilitate the check-in process for passengers, assisting with boarding passes and baggage handling.nn- Problem Resolution: Handle any issues that arise during the travel experience, working swiftly to find solutions and ensure customer satisfaction.nnRequired Skills and Expectations:nnCandidates should possess excellent communication skills, both verbal and written, to interact confidently with customers. A friendly demeanor and a customer-first attitude are essential to build rapport and trust. Attention to detail is important to ensure all information is accurate and complete. Candidates should also be comfortable working in a fast-paced environment and demonstrate the ability to manage time effectively. Flexibility to work varying shifts is expected, as airport operations may require extended hours. A minimum educational qualification of 12th pass is required, and prior experience is not mandatory, making this an ideal opportunity for new graduates seeking entry into the airline industry.

We are seeking a dedicated Airline Customer Service Executive in Delhi, India. This full-time position is ideal for candidates with 0 to 5 years of experience who have completed at least the 10th grade. The role involves assisting customers with their airline needs and providing exceptional service.nnKey Responsibilities:nn1. Customer Assistance: Respond promptly to customer inquiries regarding flight schedules, bookings, and travel policies, ensuring a positive travel experience for every passenger.nn2. Issue Resolution: Address and resolve customer complaints or issues effectively, maintaining a calm demeanor and striving for customer satisfaction.nn3. Information Sharing: Provide accurate information about airline services, including baggage policies and flight delays, to ensure customers are well-informed.nn4. Booking Support: Assist customers in making, changing, or canceling their flight reservations, ensuring smooth transactions and adherence to airline protocols.nn5. Collaboration: Work closely with other team members and departments to coordinate and enhance customer service delivery.nnRequired Skills and Expectations:nnCandidates should possess excellent communication skills, both verbal and written, enabling clear interactions with customers. A friendly and approachable attitude is essential, as is the ability to work well under pressure. Strong problem-solving capabilities and a customer-centric mindset are crucial for success in this role. Candidates should also be comfortable working in a fast-paced office environment and be willing to learn and adapt to different situations.

Join our team as a Cabin Crew member in Bangalore, where you will play a vital role in ensuring a pleasant flight experience for our passengers. This full-time position welcomes candidates with 0 to 6 years of experience and requires a minimum education of 10th pass.Key Responsibilities:- Assisting Passengers: You will greet and help passengers as they board and disembark, ensuring a smooth transition and making them feel welcomed.- Safety Protocols: You are responsible for conducting safety demonstrations and ensuring all safety regulations are followed during the flight to guarantee passenger safety.- Serving Meals and Beverages: You will serve food and drinks to passengers, ensuring that their needs are met promptly and courteously.- Addressing Passenger Concerns: You will listen to and address any questions or complaints from passengers, providing assistance and resolving issues to enhance their experience.- Maintaining Cabin Cleanliness: You will help keep the cabin clean and organized throughout the flight, ensuring a comfortable environment for everyone on board.Required Skills and Expectations:Candidates should have excellent communication skills to interact effectively with passengers and colleagues. A good level of customer service skills is crucial to provide a pleasant experience. Candidates must be adaptable and able to work as part of a team in a busy environment. A positive attitude and professional appearance are important, as you will represent the airline throughout your interactions. Flexibility in working hours is expected, as flight schedules may vary.

SHARE YOUR RESUME 8282965559nAs an Airport Ramp Executive in Dhanbad, India, you will play a vital role in ensuring smooth operations on the airport ramp. This is an entry-level position ideal for candidates with minimal experience who have completed at least their 10th grade.nnKey Responsibilities:nn- Aircraft Handling: Assist in the loading and unloading of baggage, cargo, and mail to ensure timely departures and arrivals.n n- Safety Checks: Conduct thorough inspections of equipment and the ramp area to ensure a safe working environment for all staff and passengers.nn- Coordination: Collaborate with other airport personnel, including pilots and ground crew, to manage the efficient ground operations of aircraft.nn- Communication: Maintain clear communication with team members and supervisors to report any issues or delays during ramp activities.nnRequired Skills and Expectations:nnCandidates should have a strong attention to detail and be able to work in a fast-paced environment. Good physical fitness is necessary as the job involves heavy lifting and being on your feet for extended periods. Effective communication skills are essential, as the role requires interaction with various teams. A positive attitude and willingness to learn are key traits that will help you succeed in this position. Reliability and punctuality are also critical, as you will be part of a team that ensures airport schedules are met.

Sales Executive - Imported FabricsLocation - Bahadar Ke RoadPackage:as per experience Timings : Female -10am to 7pmMale -10am to 8pmExperience:2-5 Years Industry: Textile / FabricWe are looking for an energetic and target-driven Sales Executive to drive sales and expand our customer base in the imported fabric segment.*Key Responsibilities:** Develop new business and build strong relationships with garment manufacturers, exporters, brands & traders.* Generate leads, handle enquiries and convert opportunities into orders.* Promote imported fabrics and understand customer requirements.* Achieve monthly sales targets and drive business growth.* Handle quotations, sampling, order follow-ups and customer coordination.* Maintain strong relationships with existing clients and explore new markets.*Key Skills:*Imported Fabric Sales B2B Sales Textile Sales Business Development Lead Generation Customer Handling Negotiation Market Development Target Achievement* Preferred:* Candidates with an existing network of *garment manufacturers, exporters, buying houses, brands or fabric buyers* will be preferred.

We are looking for a Customer Support Executive to join our team in Vadodara, India. This role is ideal for individuals who enjoy helping others and solving problems in a fast-paced environment.nnKey Responsibilities:nn- Assist Customers: Provide timely and accurate information to customers regarding products, services, and any inquiries they may have.n- Problem Resolution: Address and resolve customer complaints in a professional manner, ensuring customer satisfaction and loyalty.n- Communication: Maintain clear communication channels with customers through phone, email, and in-person interactions while documenting all customer interactions.n- Team Collaboration: Work closely with the team to share insights and feedback to improve the overall customer experience and streamline support processes.nnRequired Skills and Expectations:nnCandidates should have 1 to 2 years of experience in a customer support role and be graduates. Strong communication skills are essential, allowing you to interact effectively with customers and team members. You should possess excellent problem-solving abilities, enabling you to handle complex customer issues with patience and professionalism. A friendly demeanor and a commitment to customer satisfaction are crucial, as is the ability to work in an office setting. Being tech-savvy and familiar with customer support software will be beneficial in this role.

K9HR SOLUTIONS, Varsha Dabhi (HR Recruiter) is looking for a dedicated Customer Support Executive to join our team in Punit Nagar, Rajkot. The ideal candidate should have 1-2 years of experience in customer support and hold a postgraduate degree. In this role, you will assist our customers by addressing their inquiries and issues, providing accurate information, and ensuring a positive overall experience. You will represent our company and foster strong relationships with customers.Key responsibilities include:1. Responding to customer inquiries: You will handle various customer questions via phone, email, or in person, offering solutions and guidance as needed.2. Resolving customer issues: You will troubleshoot problems and help customers find effective solutions, working swiftly to address their concerns.3. Maintaining customer records: You will ensure that all interactions and transactions with customers are documented accurately in our system.4. Collaborating with team members: You will work closely with other departments to ensure customer satisfaction and improve our services.For this role, you should have excellent communication skills and be able to convey information clearly and effectively. You need to be patient, empathetic, and willing to help others. Strong problem-solving abilities and a detail-oriented mindset are essential. The ability to work independently and adapt to various situations is also important. Candidates must be female and able to work from our office in Rajkot.

As an Airlines Executive, you will play a critical role in ensuring smooth operations within the airline industry. This position is based in Guwahati and is ideal for individuals who have recently completed their 12th grade and are looking to start their career.Key Responsibilities:- Customer Service: You will assist passengers with inquiries, check-ins, and provide information about flight schedules, ensuring that their travel experience is smooth and enjoyable.- Reservation Management: You will handle booking processes, including changes and cancellations, ensuring that all records are accurately maintained in the system.- Flight Coordination: You will work closely with flight crews and airport staff to ensure on-time departures and arrivals, addressing any issues that may arise during operations.- Documentation Support: You will assist in preparing and managing necessary travel documentation, ensuring compliance with airline policies and regulations.- Problem Solving: You will address passenger concerns and feedback promptly, working towards resolving issues to enhance customer satisfaction.Required Skills and Expectations:Candidates should have excellent communication skills, allowing for effective interaction with passengers and team members. A strong customer service orientation is essential, as the role involves addressing queries and concerns proactively. Additionally, you should be detail-oriented and organized to manage various tasks efficiently. Basic computer skills are important for handling booking systems and documentation. A willingness to learn and adapt in a fast-paced environment is also expected. This is a full-time position and requires attendance at the office for daily operations.

We are looking for a Travel Executive based in Jorhat, Assam. This entry-level position is ideal for individuals who are eager to start their career in the travel industry and enjoy interacting with people.nnKey Responsibilities:nn1. Trip Planning: Assist clients in planning their travel itineraries, including destinations, accommodation, and transportation.n2. Customer Service: Provide exceptional support to clients by addressing their inquiries and helping resolve any issues related to their travel plans.n3. Booking Management: Handle reservations for flights, hotels, and other travel services, ensuring a smooth booking process.n4. Documentation: Prepare necessary travel documents for clients, including tickets, passports, and visas, ensuring all paperwork is accurate and complete.nnRequired Skills and Expectations:nnCandidates should possess a minimum of a 12th-grade education and have 0 to 1 years of experience in a similar role or customer service environment. Strong communication skills are essential, as the role involves direct interaction with clients. Attention to detail is crucial for managing bookings and documentation effectively. We expect candidates to be organized, reliable, and able to work well in a team atmosphere. A passion for travel and a willingness to learn about various travel destinations and services will be beneficial in this role.

K9HR SOLUTIONS, Varsha Dabhi(HR Recruiter - Mo. No. 9099970515 Email ID: hr022.k9hrs@gmail.com) is looking for a dedicated Customer Support Executive to join our team in Punit Nagar, Rajkot. The ideal candidate will have 1 to 2 years of experience in customer service and hold a postgraduate degree. This full-time role requires a friendly and professional attitude to assist our customers effectively.Key Responsibilities:1. Customer Interaction: You will engage with customers via phone, email, and chat to address inquiries and resolve issues. Your goal is to ensure a positive experience for every customer.2. Issue Resolution: Identify and troubleshoot customer problems, providing timely solutions and follow-ups. You will be the point of contact that customers rely on for support, ensuring their concerns are handled efficiently.3. Product Knowledge: Maintain a strong understanding of our products and services to provide accurate information. You will help customers by explaining features, guiding them through processes, and answering technical questions.4. Feedback Collection: Gather customer feedback and report it to management. This input is crucial for improving services and understanding customer needs.Required Skills and Expectations:The candidate should have excellent communication skills, both verbal and written, to interact clearly with customers. You should be patient, empathetic, and able to handle stressful situations professionally. Time management skills are essential to prioritize tasks effectively. Familiarity with customer service software is a plus, and a strong willingness to learn is expected.

SHARE YOUR RESUME 8282965559nAs an Air Cargo Executive based in Samastipur, Bihar, you will play a crucial role in the handling and management of air cargo operations. This position is ideal for individuals starting their careers in logistics and aviation.nnKey Responsibilities:nn1. Cargo Management: Oversee the proper handling and storage of cargo to ensure all items are ready for shipment.n n2. Documentation: Prepare and process necessary documents, including shipping labels and customs paperwork, to ensure compliance with regulations.nn3. Customer Service: Communicate with clients to provide information regarding their cargo and address any concerns or inquiries.nn4. Coordination: Work closely with airlines, freight forwarders, and other stakeholders to facilitate smooth operations and timely deliveries.nnRequired Skills and Expectations:nnCandidates should have a minimum educational qualification of 10th pass and ideally some familiarity with air cargo processes. Strong communication skills are essential, as you will interact with customers and partners regularly. Attention to detail is crucial for handling documentation accurately. The role also requires the ability to work in a fast-paced environment and manage multiple tasks effectively. Freshers are encouraged to apply, as this position provides an excellent opportunity to learn and grow in the air cargo industry. Being punctual and having a strong work ethic will be key to your success in this full-time role.

SHARE YOUR RESUME 8282965559nWe are seeking a dedicated Air Cargo Executive to join our team in Kolkata. This entry-level position is ideal for individuals looking to start their careers in the air cargo industry.nnKey Responsibilities:nn1. Cargo Handling: Assist in the loading and unloading of air cargo, ensuring that all packages are handled safely and efficiently.nn2. Documentation: Prepare and maintain shipping documents, ensuring that all paperwork is accurate and compliant with regulations.nn3. Customer Service: Communicate with clients regarding cargo status and address any inquiries or issues they may have.nn4. Inventory Management: Help monitor cargo inventory levels and report any discrepancies or shortages to management.nn5. Coordination: Work with various teams, including logistics and operations, to ensure smooth transportation of cargo.nnRequired Skills and Expectations:nnCandidates must have completed their 10th grade education and should possess good communication skills. Attention to detail, responsibility, and the ability to work well under pressure are essential. As this is an entry-level position, prior experience is not necessary, but a willingness to learn and adapt is important. Successful candidates will demonstrate teamwork and a proactive approach to problem-solving in a dynamic work environment.

We are looking for a detail-oriented Back Office Executive located in Banaskantha, India. This full-time role is suitable for female candidates with 1 to 2 years of experience and a graduate degree. You will play a critical role in supporting our operations efficiently.nnKey Responsibilities:nn1. Data Management: You will handle data entry and maintain accurate records, ensuring all information is up-to-date and accessible for team members.nn2. Documentation: Your task will involve organizing and managing important documents, including reports and contracts, ensuring that they are readily available for reference.nn3. Communication: You will assist in internal and external communication, responding to inquiries and providing support to other departments as needed.nn4. Administrative Support: You will help with various administrative tasks, such as scheduling meetings, preparing presentations, and maintaining office supplies.nnRequired Skills and Expectations:nn- The ideal candidate should possess strong organizational skills and attention to detail to manage multiple tasks efficiently.n- You should have good communication abilities, both written and verbal, to interact effectively with staff and clients.n- Proficiency in using computer applications, particularly Microsoft Office Suite, is essential for completing daily tasks.n- A proactive attitude and the ability to work independently as well as part of a team are important for success in this role.

Join our team as an Airport Supervisor in Jaipur. This role is ideal for individuals who are organized and enjoy working in a dynamic environment, ensuring smooth operations at the airport.nnKey Responsibilities:nn- Oversee daily airport operations: Monitor the functioning of airport services, including customer service, baggage handling, and security to ensure efficiency and safety.n n- Coordinate with various departments: Collaborate with airlines, security, and ground staff to optimize passenger flow and resolve any issues that arise.n n- Train and manage staff: Provide guidance and training to team members to maintain high standards of service and compliance with regulations.n n- Ensure safety and security: Implement safety protocols and procedures, ensuring that all operations adhere to local and international standards.nn- Handle passenger inquiries: Address passengers' questions and concerns, providing assistance and information to enhance their travel experience.nnRequired Skills and Expectations:nnCandidates should have at least a 10th-grade education and possess strong communication and interpersonal skills. The ideal applicant should be organized, able to multitask, and work well under pressure. Experience in the airport or customer service industry is a plus but is not mandatory. A commitment to safety, attention to detail, and a proactive approach to problem-solving are essential for success in this position.

As an Airport Manager, you will oversee the daily operations of the airport, ensuring a smooth and safe environment for all passengers and staff. This role is crucial in managing various aspects of airport functionality and customer service. Key Responsibilities:- Daily Operations Management: You will supervise airport activities to ensure they run smoothly, addressing any issues that arise throughout the day.- Team Leadership: Managing a team of airport staff, you will provide guidance, assign tasks, and motivate employees to maintain high standards of service.- Customer Service Coordination: You will be responsible for enhancing the passenger experience by addressing complaints and ensuring that all customer inquiries are resolved promptly.- Safety Compliance: Ensuring that all airport operations comply with safety regulations is essential, requiring attention to detail in monitoring procedures.- Collaboration with Agencies: Working closely with local authorities and aviation agencies will be necessary to maintain operational standards and address regulatory requirements.Required Skills and Expectations:Candidates should possess strong leadership skills to effectively manage teams and drive performance. A proactive approach to problem-solving is essential, as unexpected situations may arise. Excellent communication skills will be vital for interacting with staff, passengers, and various stakeholders. Candidates should be organized and able to multitask efficiently in a fast-paced environment. A basic understanding of airport operations and safety regulations will be beneficial in this role.

We are looking for an enthusiastic Airport Ticketing Executive to join our team in Gurgaon. This position is suitable for candidates with 0 to 5 years of experience and requires at least a 10th-grade education.nnKey Responsibilities:nn- Ticket Booking and Reservation: Handle the booking and reservation process for passengers, ensuring all information is accurate and compliant with airline policies.n n- Customer Service: Provide excellent customer support by addressing inquiries, resolving issues, and maintaining a positive experience for travelers.nn- Check-In Assistance: Assist passengers during the check-in process, ensuring all necessary documentation is in order for a smooth travel experience.nn- Information Management: Keep updated records of passenger details and ticketing transactions, maintaining confidentiality and accuracy.nn- Collaboration with Airlines: Communicate effectively with various airlines to stay informed about schedules, policies, and procedures.nnRequired Skills and Expectations:nnThe ideal candidate should have strong communication skills and be comfortable working in a fast-paced environment. Attention to detail is crucial to ensure accurate bookings and customer satisfaction. A positive attitude and a willingness to learn are essential for success in this role. Candidates should possess basic computer skills and be ready to work from the office in Gurgaon, fulfilling duties diligently as part of the team.

A Document Collection Executive is responsible for gathering, verifying, and organizing sensitive paperwork (like KYC, loan applications, and legal files). They ensure the accuracy of company records and coordinate with clients or different departments for pending documentation.Key responsibilities and requirements often include:Field Work: Visiting client locations or corporate sites to pick up and deliver important paperwork.Verification: Ensuring all documents meet compliance standards before processing.Data Management: Updating software systems, Google Sheets, or MS Excel with tracking details.Requirements: Usually requires a 12th pass or graduation, good communication skills, a two-wheeler with a driving license, and basic computer knowledge.

As a Cabin Crew member based in Coimbatore, you will play a crucial role in ensuring the safety and comfort of passengers during their flight experiences. This is a full-time position, and we welcome applicants with varying levels of experience, from fresh graduates to those with up to six years of experience. A minimum education requirement is passing the 10th grade.Key Responsibilities:- Ensuring Passenger Safety: You will familiarize yourself with safety equipment and procedures, preparing yourself to assist in emergencies and ensuring that passengers follow safety protocols.- Delivering Excellent Customer Service: Your role includes providing attentive and friendly service to all passengers, catering to their needs and ensuring a pleasant experience throughout the journey.- Conducting Pre-Flight Checks: Before each flight, you will inspect cabins and emergency equipment to confirm everything is in order for safe and efficient operation.- Serving Food and Beverages: You will manage in-flight service by distributing meals and drinks according to company standards while maintaining a welcoming atmosphere.- Assisting Passengers: Youll help passengers with boarding, disembarking, and finding their seats, ensuring they feel comfortable and accommodated during the flight.Required Skills and Expectations:Successful candidates should demonstrate strong communication skills to interact effectively with passengers and coworkers. A friendly and approachable demeanor is essential for creating a positive cabin environment. You should be able to work well under pressure and be attentive to detail, as maintaining safety and comfort is your top priority. Flexibility in work hours and a commitment to teamwork will also be important in this role.

Ground Staff are responsible for ensuring the smooth, safe, and efficient handling of passengers, baggage, aircraft, and airport operations. They provide excellent customer service while coordinating with airline personnel, security agencies, and airport authorities to ensure timely departures and arrivals.Key ResponsibilitiesPassenger ServicesWelcome and assist passengers at the airport.Perform check-in procedures and issue boarding passes.Verify passenger identity, travel documents, and baggage.Assist passengers with self-service kiosks and online check-in.Guide passengers through boarding and arrival procedures.Handle passenger inquiries, complaints, and special requests professionally.Provide assistance to elderly passengers, passengers with disabilities, and unaccompanied minors.Coordinate wheelchair and special assistance services.Boarding & Departure OperationsMake boarding announcements.Verify boarding passes and travel documents.Ensure passengers board according to airline procedures.Coordinate boarding with cabin crew and flight operations.Prepare departure documentation.Ensure on-time departure by following operational schedules.Arrival ServicesAssist arriving passengers.Guide passengers toward baggage claim and customs.Handle lost baggage reports.Coordinate baggage tracing with the baggage department.Resolve passenger service issues.Baggage Handling CoordinationMonitor baggage acceptance and tagging.Ensure baggage complies with airline weight regulations.Coordinate loading and unloading teams.Report mishandled or damaged baggage.Ensure baggage reaches the correct aircraft.Aircraft Turnaround SupportCoordinate aircraft arrival and departure activities.Communicate with ramp staff and flight dispatch.Ensure timely boarding and baggage loading.Support quick aircraft turnaround.Monitor service completion before departure.Customer ServiceDeliver exceptional customer service.Maintain a professional appearance and positive attitude.Resolve passenger concerns efficiently.Explain airline policies clearly.Assist during delays, cancellations, and schedule changes.Safety & SecurityFollow airport safety procedures.Comply with airline Standard Operating Procedures (SOPs).Ensure security regulations are followed.Report suspicious activities immediately.Maintain confidentiality of passenger information.Participate in emergency response procedures.Documentation & ReportingMaintain passenger records.Prepare operational reports.Complete flight documentation accurately.Record incidents and irregularities.Coordinate with supervisors regarding operational updates.Required QualificationsEducation10+2 (Higher Secondary) - Minimum QualificationGraduate in any discipline preferredDiploma or certification in Aviation, Hospitality, or Travel & Tourism is an added advantage.ExperienceFreshers are welcome.0-3 years of experience in aviation, airlines, airports, hospitality, retail, or customer service is preferred.Required SkillsTechnical SkillsKnowledge of airport operationsPassenger handling proceduresAirline check-in systems (preferred)Basic computer proficiencyMS Word, Excel, and OutlookDocumentation and record managementSoft SkillsExcellent communication skillsStrong customer service orientationProfessional personality and groomingProblem-solving abilityTeamwork and collaborationTime managementMultitasking capabilityAttention to detailPositive attitudeAdaptabilityPhysical RequirementsAbility to stand for extended periods.Ability to work rotating shifts.Fit to work in a fast-paced airport environment.Ability to lift light baggage when required.Willingness to work weekends, holidays, and night shifts.Work EnvironmentAirport terminalsAirline check-in countersBoarding gatesArrival hallsCustomer service desksBaggage service officesDynamic and high-volume operational environmentSalary (India)Fresher: 20,000 - 28,000 per monthExperienced (2-5 years): 30,000 - 45,000 per monthSenior Ground Staff / Supervisor: 45,000 - 70,000+ per monthSalary varies depending on the airline, airport, location, experience, and employer.

Ground Staff are responsible for ensuring the smooth, safe, and efficient handling of passengers, baggage, aircraft, and airport operations. They provide excellent customer service while coordinating with airline personnel, security agencies, and airport authorities to ensure timely departures and arrivals.Key ResponsibilitiesPassenger ServicesWelcome and assist passengers at the airport.Perform check-in procedures and issue boarding passes.Verify passenger identity, travel documents, and baggage.Assist passengers with self-service kiosks and online check-in.Guide passengers through boarding and arrival procedures.Handle passenger inquiries, complaints, and special requests professionally.Provide assistance to elderly passengers, passengers with disabilities, and unaccompanied minors.Coordinate wheelchair and special assistance services.Boarding & Departure OperationsMake boarding announcements.Verify boarding passes and travel documents.Ensure passengers board according to airline procedures.Coordinate boarding with cabin crew and flight operations.Prepare departure documentation.Ensure on-time departure by following operational schedules.Arrival ServicesAssist arriving passengers.Guide passengers toward baggage claim and customs.Handle lost baggage reports.Coordinate baggage tracing with the baggage department.Resolve passenger service issues.Baggage Handling CoordinationMonitor baggage acceptance and tagging.Ensure baggage complies with airline weight regulations.Coordinate loading and unloading teams.Report mishandled or damaged baggage.Ensure baggage reaches the correct aircraft.Aircraft Turnaround SupportCoordinate aircraft arrival and departure activities.Communicate with ramp staff and flight dispatch.Ensure timely boarding and baggage loading.Support quick aircraft turnaround.Monitor service completion before departure.Customer ServiceDeliver exceptional customer service.Maintain a professional appearance and positive attitude.Resolve passenger concerns efficiently.Explain airline policies clearly.Assist during delays, cancellations, and schedule changes.Safety & SecurityFollow airport safety procedures.Comply with airline Standard Operating Procedures (SOPs).Ensure security regulations are followed.Report suspicious activities immediately.Maintain confidentiality of passenger information.Participate in emergency response procedures.Documentation & ReportingMaintain passenger records.Prepare operational reports.Complete flight documentation accurately.Record incidents and irregularities.Coordinate with supervisors regarding operational updates.Required QualificationsEducation10+2 (Higher Secondary) - Minimum QualificationGraduate in any discipline preferredDiploma or certification in Aviation, Hospitality, or Travel & Tourism is an added advantage.ExperienceFreshers are welcome.0-3 years of experience in aviation, airlines, airports, hospitality, retail, or customer service is preferred.Required SkillsTechnical SkillsKnowledge of airport operationsPassenger handling proceduresAirline check-in systems (preferred)Basic computer proficiencyMS Word, Excel, and OutlookDocumentation and record managementSoft SkillsExcellent communication skillsStrong customer service orientationProfessional personality and groomingProblem-solving abilityTeamwork and collaborationTime managementMultitasking capabilityAttention to detailPositive attitudeAdaptabilityPhysical RequirementsAbility to stand for extended periods.Ability to work rotating shifts.Fit to work in a fast-paced airport environment.Ability to lift light baggage when required.Willingness to work weekends, holidays, and night shifts.Work EnvironmentAirport terminalsAirline check-in countersBoarding gatesArrival hallsCustomer service desksBaggage service officesDynamic and high-volume operational environmentSalary (India)Fresher: 20,000 - 28,000 per monthExperienced (2-5 years): 30,000 - 45,000 per monthSenior Ground Staff / Supervisor: 45,000 - 70,000+ per monthSalary varies depending on the airline, airport, location, experience, and employer.