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Customer Care Executive Jobs

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  • 1 - 3 yrs
  • 3.3 Lac/Yr
  • Mumbai
Customer Relationship Customer Care Outbound Calling Customer Support
# ** Multiple Hiring Opportunities Thane (ETPL & Godrej IB)**We are hiring for multiple **Voice, Customer Service, and Sales** roles with reputed organizations in **Thane**. Immediate joiners are preferred.### **1. Customer Service Godrej IB*** **Location:** ETPL, Thane (Free centralized pick-up & drop from Thane Station)* **Eligibility:** Graduates only* **Experience:** 2-6 months in any BPO* **Communication:** Good English (Versant Level 4)* **Shift:** 10:00 AM - 7:00 PM* **Week Off:** 1 Rotational* **Interview Process:** Telephonic HR
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  • 0 - 2 yrs
  • 4.5 Lac/Yr
  • Gurgaon
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Domestic BPO BPO Voice Telephone Handling Cold Calling Inbound Calls Chat Support Hindi BPO Good Communication Skills Desktop Support Service Desk Strategic Communication Customer Retention Technical Services Customer Management Voice Support
We are seeking a Customer Handling Executive to join our team in Gurgaon. This role is ideal for individuals with 0-2 years of experience who are eager to start their career in customer service. The primary responsibility is to assist customers with their inquiries and resolve any issues they may face. You will communicate with customers through phone, email, or in-person, ensuring they receive exceptional service.Key responsibilities include addressing customer inquiries and concerns, which involves listening carefully and providing accurate information. You will also process orders and returns efficiently, ensuring customers experience a smooth transaction. Additionally, you will maintain records of customer interactions, helping to track and manage issues effectively. Collaborating with other teams will be essential to ensure all customer needs are met.Candidates should have a strong command of spoken and written English, as clear communication is crucial in this role. Patience and empathy are important interpersonal skills that will help you understand and resolve customer issues. A good understanding of basic computer skills is necessary for managing inquiries and maintaining records. We expect candidates to be punctual, reliable, and eager to learn. You should be adaptable and able to work in a fast-paced environment, demonstrating a positive attitude towards customer service. Overall, this position offers an excellent opportunity for motivated individuals to kickstart their career in a dynamic setting.
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  • 0 - 3 yrs
  • Kudlu Gate Bangalore
Customer Relationship Customer Support Customer Communication Cold Calling Outbound Calling
**Job Description: Customer Care Executive (Voice & Sales Process)**We are seeking Customer Care Executives to join our dynamic team for both Voice and Sales processes. As a Customer Care Executive, you will handle incoming calls, address customer inquiries, provide information about our products/services, and promote sales through effective communication. Fluency in English is mandatory, along with proficiency in any one of the following languages: Hindi, Marathi, Tamil, Telugu, Malayalam, or Kannada.**Qualifications:**- Minimum educational qualification: 12th pass.- Age between 18 to 30 years.- Strong verbal and written communication skills in English and one regional language.- Ability to empathize with customers and resolve their queries efficiently.- Prior experience in customer service or sales will be advantageous.**Responsibilities:**- Manage and resolve customer complaints.- Achieve sales targets and goals set by the company.- Maintain customer satisfaction through excellent service.**Salary and Benefits:**- Salary range: INR 15,000 to 18,000 per month.- Incentives based on performance.- Comprehensive training and growth opportunities.Join our team and embark on a fulfilling career in customer care and sales. Apply now to make a difference in customer satisfaction and business growth!
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  • 0 - 3 yrs
  • 2.0 Lac/Yr
  • Whitefield Bangalore
Basic Computer Skills Microsoft Excel Communication Interpersonal Skills
We are looking for a Customer Care Executive to join our team in Whitefield. This role is suitable for candidates with 0 to 3 years of experience, and a minimum of 12th-grade education is required. **Key Responsibilities:**- **Respond to Customer Queries:** Address customer questions and concerns via phone, email, or chat, ensuring they receive accurate and helpful information.- **Provide Product Information:** Assist customers by explaining product features, benefits, and usage to facilitate informed purchasing decisions.- **Resolve Issues:** Tackle customer complaints and problems effectively, using the appropriate channels to meet their needs and enhance customer satisfaction.- **Maintain Records:** Document customer interactions and feedback accurately in our database to help improve service quality and streamline processes.- **Follow Up with Customers:** Reach out to customers post-service to ensure their issues have been resolved and they are satisfied with the assistance received.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential for clearly conveying information and understanding customer needs.- **Problem-solving Abilities:** Candidates should be able to think quickly and offer practical solutions to customer issues.- **Basic Computer Skills:** Familiarity with computer use, including typing and navigating software, is necessary for managing customer interactions efficiently.- **Team Player:** A collaborative mindset is important for working seamlessly with colleagues and contributing to a positive work environment.- **Positive Attitude:** A friendly and positive demeanor is needed to create a welcoming experience for customers.
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  • 0 - 3 yrs
  • 2.3 Lac/Yr
  • Female
  • Okhla Delhi
Customer Relationship Customer Care Customer Support Customer Handling Cold Calling
We are seeking a dedicated Customer Care Executive to join our team in Okhla. The ideal candidate should have a strong commitment to providing excellent service to our customers.**Key Responsibilities:**- **Respond to Customer Queries:** Handle incoming calls, emails, and messages from customers to address their questions or concerns in a timely and professional manner.- **Provide Product Information:** Offer detailed information about our products and services to help customers make informed decisions.- **Resolve Issues:** Identify and resolve customer issues or complaints by following established procedures, ensuring customer satisfaction.- **Maintain Records:** Keep accurate records of customer interactions and transactions using our database system for future reference.- **Collaborate with Team Members:** Work closely with other team members to ensure a seamless customer experience and share insights on customer feedback.- **Follow Up with Customers:** Reach out to customers as needed to ensure their issues are resolved and they are satisfied with our services.**Required Skills and Expectations:**Candidates should possess excellent communication skills, both verbal and written, to effectively interact with customers. A friendly and approachable demeanor is crucial to establish trust and rapport. Basic computer skills, including proficiency in Microsoft Office applications, are necessary for managing customer data. Attention to detail, patience, and the ability to work well under pressure in a fast-paced environment are essential. A positive attitude and a willingness to learn will contribute to success in this role.
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  • 0 - 1 yrs
  • 6.5 Lac/Yr
  • Kolkata
Airport Ticketing Airline Operations Airport Operation Passenger Handling Airline Customer Service Customer Relationship
We are looking for an Air Ticketing Executive to join our team in Kolkata. This is an entry-level position ideal for fresh graduates or candidates with up to one year of experience. The role involves assisting customers with flight bookings and travel arrangements.Key Responsibilities:- **Flight Reservations:** Handle customer inquiries and make flight reservations according to their preferences.- **Ticketing Services:** Issue and manage airline tickets, ensuring accuracy in passenger details.- **Customer Support:** Assist customers with changes to their bookings, cancellations, or any travel-related queries.- **Documentation:** Maintain accurate records of ticket sales and related documentation.- **Collaboration:** Work closely with airline representatives and other travel partners to facilitate seamless travel experiences.Required Skills and Expectations:The ideal candidate should have excellent communication and interpersonal skills to interact effectively with customers. Attention to detail is essential, especially in ticketing and documentation tasks. The ability to work in a fast-paced environment and manage time efficiently is important. Basic knowledge of computer applications and ticketing software is preferred. A positive attitude and a willingness to learn will help you succeed in this role. As this is a full-time position based in the office, dedication to maintaining punctuality and professionalism is expected. If you are passionate about travel and enjoy helping others, we encourage you to apply.
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  • Fresher
  • 1.3 Lac/Yr
  • Solapur
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Customer Management Customer Communication Call Center
We are looking for a dedicated and enthusiastic Customer Care Executive to join our team. This is a full-time position, ideal for freshers who have completed their 12th grade. You will be working from home and play a key role in supporting our customers.**Key Responsibilities:**- **Responding to Customer Queries:** You will interact with customers through phone, email, or chat to answer questions and resolve issues.- **Providing Product Information:** You will help customers understand our products and services, guiding them in making informed choices.- **Handling Complaints:** You will listen to customer complaints and strive to resolve them in a timely and effective manner.- **Maintaining Customer Records:** You will keep detailed records of customer interactions and feedback, which helps improve our services.- **Collaborating with Team Members:** You will work closely with other teams to ensure a smooth customer experience and share insights for improvement.**Required Skills and Expectations:**- **Excellent Communication Skills:** You should be able to express yourself clearly and listen to customers attentively.- **Positive Attitude:** A friendly and helpful demeanor is crucial when dealing with customers.- **Basic Computer Skills:** Familiarity with computers and software applications is necessary for handling customer inquiries efficiently.- **Problem-Solving Abilities:** You should be able to think on your feet and come up with effective solutions to customer issues.- **Time Management:** Being able to prioritize tasks and manage your time effectively is essential, especially in a remote work environment.
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  • 0 - 1 yrs
  • 3.5 Lac/Yr
  • Beyond Thane Mumbai
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Domestic BPO BPO Voice Telephone Handling Inbound Calls Cold Calling Chat Support Hindi BPO Good Communication Skills
We are looking for a Customer Support Executive to join our team in Mumbai, Beyond Thane. This full-time role is open to male candidates who have completed their 12th grade and have little to no prior experience. **Key Responsibilities:**- **Customer Interaction:** Engage with customers via phone, email, or chat to address their inquiries and concerns. This includes providing timely responses and creating a positive experience for each customer.- **Issue Resolution:** Identify and resolve customer issues effectively and efficiently. You will troubleshoot problems, provide solutions, and ensure that each customer feels heard and valued.- **Product Knowledge:** Maintain a strong understanding of our products and services. Stay updated on features and changes to answer questions confidently.- **Feedback Collection:** Gather customer feedback to understand their needs and improve service quality. This input is valuable for making necessary adjustments to enhance customer satisfaction.- **Documentation:** Record customer interactions and transactions accurately in our database. Proper documentation helps in tracking issues and ensuring follow-up actions are taken.**Required Skills and Expectations:**Candidates should have excellent communication skills, both verbal and written, to interact clearly with customers. A friendly and patient demeanor is essential in providing exceptional service. Basic computer skills are necessary to navigate customer support software. Successful candidates will be detail-oriented and capable of multitasking in a fast-paced environment. A willingness to learn and develop skills further will also enhance your performance in this role.
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  • 0 - 3 yrs
  • 2.5 Lac/Yr
  • Krishnarajapuram Bangalore
Communication Customer Management
We are looking for a dedicated Customer Care Executive to join our team in Krishnarajapuram. In this full-time position, you will play a crucial role in ensuring customer satisfaction and assisting clients with their inquiries.**Key Responsibilities:**- **Handle Customer Inquiries:** Respond to customer queries through various communication channels, ensuring timely and accurate information is provided.- **Provide Support:** Assist customers with issues related to products or services, guiding them toward effective solutions and maintaining a positive experience.- **Maintain Records:** Document all customer interactions accurately in the system, helping the team stay updated and ensuring follow-ups are handled properly.- **Promote Services:** Share information about additional services or promotions that may benefit the customer, enhancing overall satisfaction and loyalty.- **Collaborate with Teams:** Work closely with other departments to resolve complex issues, ensuring a seamless experience for the customer.**Required Skills and Expectations:**The ideal candidate should have excellent communication skills, both verbal and written, and a friendly, approachable demeanor. A problem-solving mindset is essential, as you will need to think quickly and effectively address customer concerns. Basic computer skills are a must, as you will be using various software to manage inquiries and document interactions. A genuine interest in helping others and a willingness to learn are important, since experience isn't required. We seek individuals who are eager to grow in a customer-focused environment and adapt to the ever-evolving needs of our clients.
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  • Fresher
  • 1.8 Lac/Yr
  • Female
  • Bhubaneswar
Customer Service Receptionist Activities Telephone Handling Coordination Skills Written Communication Basic Computer Skills
We are looking for a dedicated and enthusiastic Front Office Executive for our office in Bhubaneswar. This is a full-time position suitable for fresh graduates who have completed their 12th grade. The ideal candidate will have excellent communication skills and a friendly demeanor.Key Responsibilities:1. **Receiving Visitors:** Greet and welcome guests warmly, ensuring they feel comfortable and attended to during their visit.2. **Handling Phone Calls:** Answer incoming calls promptly and professionally, directing them to the appropriate department or personnel as needed.3. **Managing Appointments:** Schedule and organize appointments for staff, ensuring that all meetings are well-coordinated and efficiently handled.4. **Maintaining Reception Area:** Keep the front office and reception area tidy and organized, creating a pleasant environment for visitors.5. **Assisting with Administrative Tasks:** Provide general administrative support, including filing, data entry, and document management as assigned by supervisors.Required Skills and Expectations:The ideal candidate should possess excellent verbal and written communication skills, with the ability to interact effectively with clients and colleagues. A positive attitude and a strong sense of customer service are essential. Candidates must be detail-oriented, organized, and able to multitask in a fast-paced environment. Proficiency in basic computer skills is expected, along with the ability to learn new software quickly. This role requires a female candidate, as specified.
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Customer Support Executive || Freshers & Experienced

Yunify HR and IT Consultancy Pvt Ltd

  • 0 - 6 yrs
  • Indore
Customer Support Domestic BPO Good Communication Skills Customer Handling
Urgent Hiring Customer Support Executive Locations:
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  • 0 - 2 yrs
  • 2.0 Lac/Yr
  • Female
  • Dehradun
Customer Relationship Customer Service Chat Support
Working Hours: Monday to Saturday, 9:00 AM - 6:00 PMJob ResponsibilitiesAs a Customer Support & Order Verification Executive, you will be responsible for handling customer communication after orders are placed on our Shopify website.Your responsibilities include:* Verify customer orders received through Shopify.* Contact customers via WhatsApp or phone to confirm their delivery address before dispatch.* Ask customers to verify whether the shipping address entered on the website is correct.* Update the address in the system if the customer requests any changes.* Coordinate with the dispatch team to ensure orders are shipped to the correct address.* Handle customer queries related to orders, shipping, delivery, warranty, returns, and after-sales support.* Respond to customer messages professionally and promptly.* Maintain accurate records of customer conversations and order updates.Requirements* Good communication skills in Hindi and basic English.* Comfortable using WhatsApp, Shopify, and basic computer applications.* Ability to communicate politely and solve customer queries.* Strong attention to detail to avoid address and shipping errors.* Responsible, organized, and able to work independently from home.Preferred Skills* Previous experience in customer support or e-commerce is an advantage.* Experience with Shopify, WhatsApp Business, or order management is preferred but not mandatory.
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  • 0 - 1 yrs
  • 1.8 Lac/Yr
  • Bhuwana Udaipur
Communication Customer Handling
We are seeking a Customer Handling Executive to provide excellent service to our clients. This full-time position is based in Bhuwana, Udaipur. Ideal candidates should have at least a 10th-grade education and be eager to learn, even if they lack experience.Key Responsibilities:1. **Customer Assistance**: Interact with customers via phone, email, and in-person to address inquiries and provide information about our products and services.2. **Problem Resolution**: Identify customer issues and work to resolve them efficiently, ensuring a positive experience for every client.3. **Record Keeping**: Maintain accurate records of customer interactions and transactions, including inquiries, complaints, and feedback.4. **Collaboration**: Work closely with other team members and departments to ensure seamless service delivery and improve overall customer satisfaction.5. **Product Knowledge**: Learn and stay updated on our products and services to provide accurate information and recommendations to customers.Required Skills and Expectations:Candidates should possess strong communication skills, both verbal and written, to interact effectively with diverse customers. Being polite and patient is essential, as is the ability to handle stressful situations calmly. A proactive attitude and willingness to learn are crucial, as the role may involve adapting to new tasks as needed. Attention to detail is key for accurate record-keeping and ensuring customer satisfaction.
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  • 0 - 3 yrs
  • 6.0 Lac/Yr
  • Vijayawada
Offline Data Entry Passport Checking Ticket Booking Ticket Checking Staff Computer Operator Ticketing Executive Ground Operation Customer Care
Urgent Hiring For Air-Ticketing Interview Timing - 10am to 6pmSalary Package - 30k to 35kJob Location - VijayawadaWork Experience - Fresher & 2 Years
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  • 0 - 1 yrs
  • 8.0 Lac/Yr
  • Dumka
Calm Under Pressure Cultural Awareness Listening Skills Multitasking Problem-solving Product Knowledge Teamwork Time Management Customer Service Language Skills Computer Skills Attention to Detail Communication Patience Adaptability Organizational Skills
We are looking for an Airline Customer Service Executive to join our team in Dumka. In this role, you will be the first point of contact for our passengers, helping them with their travel needs. **Key Responsibilities:**- **Assist Passengers:** Help customers with inquiries about flight schedules, ticket bookings, and changes to their itinerary.- **Provide Information:** Communicate airline policies and procedures clearly to ensure customers understand their options.- **Handle Complaints:** Effectively manage and resolve customer complaints with patience and professionalism to maintain positive customer relations.- **Process Transactions:** Accurately process ticket sales, refunds, and exchanges, ensuring customers receive the correct services.- **Coordinate with Team:** Work closely with other departments to resolve issues and maintain a smooth flow of operations.**Required Skills and Expectations:**- Strong communication skills are essential for addressing customer inquiries and complaints effectively.- A friendly and approachable demeanor is important to create a welcoming atmosphere for passengers.- Basic computer skills are required to manage bookings and process transactions efficiently.- Ability to work in a fast-paced environment, staying calm even during busy periods.- Team-oriented mindset, as collaboration with colleagues is necessary for optimal service delivery.We welcome candidates with 0 to 1 year of experience who have completed at least the 10th grade. If you are passionate about customer service and enjoy helping others, we encourage you to apply.
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  • 1 - 3 yrs
  • 3.0 Lac/Yr
  • Nashik
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Domestic BPO BPO Voice Telephone Handling Cold Calling Inbound Calls Chat Support Hindi BPO Good Communication Skills
Key ResponsibilitiesCustomer Assistance: Handle inbound and outbound calls, emails, live chats, or ticketing queries from customers in a professional and timely manner.Issue Resolution: Diagnose and troubleshoot customer issues, provide accurate product or service information, and offer practical solutions.Escalation Management: Coordinate with internal departments (technical support, sales, logistics, or quality assurance) to escalate complex issues and follow up until resolved.Ticket & Data Maintenance: Maintain detailed, up-to-date logs of customer interactions, feedback, and ticket statuses in the CRM or support system.Feedback Collection: Gather customer feedback and insights to share with operational teams for process and product improvement.Relationship Building: Build trust and strong relationships with customers through clear, empathetic, and effective communication.
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Tour Executive Fresher

Make My Bharat Yatra Pvt Ltd

  • 0 - 1 yrs
  • 8.0 Lac/Yr
  • Amrutdham Nashik
Customer Care Hotel Booking Air Ticketing Holiday Packages Tours Travel
We are pleased to inform you that you have been shortlisted through our companys Recruitment Drive (Batch 2026) for the position of Tour Executive at Make My Bharat Yatra Pvt. Ltd.You may have already received a separate communication from our HR vendor team regarding this selection.Position: Tour Executive - (Work From Home)Key Responsibilities:1. Tour Packages Briefing: Provide complete information on destinations, itineraries, and pricing. Assist clients in selecting suitable packages based on their preferences and budget.2. Ticket Bookings: Manage flight, train, and bus bookings as per client requirements. Ensure timely and accurate ticket confirmations.3. Booking Confirmation: Coordinate with vendors and clients to confirm all travel arrangements. Share itineraries and accommodation details with clients.4. Booking Cancellations & Rescheduling: Handle cancellations, refunds, and reschedules as per company policy. Ensure smooth coordination with service providers and clients.5. Customer Support: Address customer queries via phone, email, or chat promptly and professionally. Resolve any issues related to bookings or travel arrangements.6. Documentation & Reporting: Maintain accurate records of all bookings and client communications. Prepare and submit regular reports on operations and customer feedback.Compensation & Benefits CTC: 35,000 - 40,000 (depending on qualifications and experience)Additional Benefits: Medical coverage, accommodation, and transportation facilities.Document Verification To proceed further, please submit the following documents for verification:10th Marksheet12th MarksheetDiploma / Bachelors / Masters Degree in Tourism (First Division, No Backlogs)PAN CardAadhaar CardRecent Passport-size PhotographCOVID-19 Vaccination CertificateAfter successful document verification and interview clearance, the company will issue the final offer letter.Contact DetailsHR Helpline: +91 8796122314Corporate Office: D-59, D-Block, Sector 63, Noida, Delhi NCR - 201301Official Email: hr@makemybharatyatra.comHelpline (Alternate): +91 120 422 3100Note: Make My Bharat Yatra Pvt. Ltd.does not charge any fees for recruitment or interviews.All official communications, including offer letters,will be sent only from the companys official email domain.If you receive any request for payment, please report it immediately tohr@makemybharatyatra.com or call +91 98719 80066.
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  • Fresher
  • Delhi
Customer Relationship Customer Handling Customer Care
As a Customer Care Executive, you will play a vital role in ensuring customer satisfaction and handling inquiries effectively. Your primary responsibility will be to provide support and assistance to customers while working from home. **Key Responsibilities:**- **Handle Customer Inquiries:** Respond to customer questions and provide accurate information, ensuring they feel valued and understood.- **Resolve Issues:** Address customer concerns and complaints efficiently, aiming for quick resolutions to enhance customer satisfaction.- **Maintain Records:** Keep detailed records of customer interactions and transactions to track issues and solutions for future reference.- **Provide Product Information:** Educate customers about products or services, helping them make informed decisions tailored to their needs.- **Follow Up:** Regularly check in with customers to ensure their issues have been resolved and to gather feedback for service improvement.**Required Skills and Expectations:**You should have excellent communication skills, both written and verbal, to interact effectively with customers. A positive attitude and patience are necessary to handle various customer scenarios successfully. Being self-motivated and organized is essential for working independently from home. Familiarity with basic computer applications and Internet usage is important for managing customer interactions smoothly. Additionally, being a 10th pass candidate is required, making this role suitable for freshers eager to start their careers in customer service.
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  • 0 - 6 yrs
  • 12.0 Lac/Yr
  • Bangalore
Ground Staff Air Ticketing Executive Ground Operations Staff Ground Management Airport Executive Front Desk Officer Cabin Crew Ground Staff Manager Airport Ground Staff Airport Manager Customer Service Executive Airport Operations Executive
As an Airport Ground Staff member in Bangalore, you will play a crucial role in ensuring smooth airport operations and excellent customer service.**Key Responsibilities:**- **Passenger Check-in:** Assist passengers with the check-in process, verify their travel documents, and issue boarding passes to facilitate a seamless travel experience.- **Baggage Handling:** Ensure safe loading and unloading of luggage, and assist passengers in locating their baggage, maintaining the security and integrity of all checked items.- **Customer Assistance:** Provide information and support to travelers regarding flight schedules, directions within the airport, and any inquiries to enhance customer satisfaction.- **Emergency Response:** Be prepared to manage emergencies, including assisting passengers during evacuations or other urgent situations to maintain safe airport operations.- **Coordination with Airlines:** Work closely with airlines and other airport staff to handle flight arrivals and departures efficiently, ensuring timely communication and collaboration.**Required Skills and Expectations:**- **Communication Skills:** You should possess strong verbal communication skills to effectively interact with passengers and team members clearly and courteously.- **Customer Service Orientation:** A friendly attitude and the ability to assist and resolve passenger issues are essential, as providing excellent service is a priority.- **Teamwork:** Ability to work well with colleagues from diverse backgrounds and collaborate on tasks to ensure all operations run smoothly.- **Organizational Skills:** Strong organizational abilities are important to manage tasks efficiently and handle multiple responsibilities during busy periods. - **Flexibility:** A willingness to work varied hours, including weekends and holidays, is expected, as airport operations run 24/7.
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  • 0 - 1 yrs
  • 3.5 Lac/Yr
  • Patna
Customer Relationship Customer Service Customer Handling Call Center Customer Support
We are seeking a Customer Care Executive to join our team. This role is ideal for candidates who are passionate about helping others and providing excellent service. You will work from home and assist customers with their inquiries and issues.**Key Responsibilities:**- **Manage Customer Inquiries:** Respond to customer questions via phone, email, or chat quickly and professionally, ensuring they receive accurate information.- **Problem Solving:** Handle customer complaints and issues effectively, aiming to resolve problems on the first contact to enhance customer satisfaction.- **Provide Product Information:** Share details about our products and services to help customers make informed decisions, showing a deep understanding of what we offer.- **Maintain Records:** Document all customer interactions and feedback accurately in our system, which helps us improve our services and address common concerns.- **Follow-Up:** Ensure customer needs are met even after the initial contact by checking in with customers regarding their previous issues or queries.**Required Skills and Expectations:**- **Communication Skills:** You must have excellent verbal and written communication skills to interact clearly and effectively with customers.- **Listening Abilities:** Strong listening skills are essential to understand customer needs and respond appropriately.- **Patience and Empathy:** You should demonstrate patience and understanding in dealing with customers, showing that you value their concerns.- **Basic Computer Skills:** Familiarity with computers and customer service software is required for documenting interactions and accessing customer information.- **Time Management:** Ability to manage your time efficiently to handle multiple inquiries and tasks while working from home. We encourage applicants who are proactive, customer-focused, and eager to grow in a dynamic work environment.
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Customer Service Executive (Fresher)

Impact HR & KM Solutions

  • 0 - 1 yrs
  • 2.5 Lac/Yr
  • Nashik
Customer Care Executive Customer Care Customer Support Executive Customer Service Executive Senior Customer Care Executive
Key ResponsibilitiesQuery Management: Responding to customer inquiries regarding product features, pricing, and availability in a timely manner.Complaint Resolution: Handling and resolving customer complaints by identifying the root cause and offering appropriate solutions or alternatives.Service Coordination: Collaborating with internal departments (Logistics, Technical Support, or Finance) to track orders or process refunds.Record Keeping: Maintaining detailed records of customer interactions, comments, and actions taken in a CRM (Customer Relationship Management) system.Feedback Collection: Proactively gathering customer feedback to help the product and marketing teams improve the overall user experience.Upselling/Cross-selling: Identifying opportunities to suggest related products or service upgrades that might benefit the customer (soft-selling).
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  • 0 - 3 yrs
  • 3.0 Lac/Yr
  • Nashik
Customer Care Executive Customer Care Customer Support Executive Senior Customer Care Executive Customer Support
Key Responsibilities Query Management & ResolutionInbound Support: Answer incoming calls, emails, or chat messages regarding product features, pricing, or order status.Troubleshooting: Provide basic technical assistance (e.g., helping a customer calibrate a metal detector or navigate an app).Complaint Handling: Listen to customer grievances, remain calm, and provide a solution within the companys service-level agreement (SLA). Documentation & FeedbackTicket Management: Record every interaction in a CRM or helpdesk software to ensure traceability.Escalation: Identify complex issues that require the Junior Design Engineer or Accountant and transfer the case to the right department.Feedback Loop: Compile common customer complaints and report them to the Marketing Executive to help improve products or services. Relationship BuildingProactive Outreach: Call existing customers to ensure they are satisfied with their recent purchase.Retention: Identify customers who are unhappy and offer solutions to prevent them from leaving (churn).
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  • 0 - 1 yrs
  • 3.0 Lac/Yr
  • Nashik
Customer Care Executive Customer Care Senior Customer Care Executive
Key ResponsibilitiesOmnichannel Support: Managing interactions across multiple platforms including live video chat, social media DMs, email, and traditional voice calls.AI-Human Collaboration: Using AI search tools to instantly surface technical documentation and using Drafting AI to craft clear, professional responses.Complex Problem Solving: Handling escalated issues that automated systems cannot solve, such as billing disputes, technical bugs, or sensitive delivery failures.Sentiment Management: Identifying a customer's emotional state (frustration, confusion, or urgency) and adapting your tone to de-escalate tension.Proactive Outreach: Contacting customers before they report a problem (e.g., notifying them of a shipping delay before they ask) to build trust.Cross-functional Feedback: Feeding real-world customer pain points back to the Product and Engineering teams to help improve the core product.
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  • 0 - 1 yrs
  • 7.5 Lac/Yr
  • Kolkata
Airline Operations Ground Staff Activities Cargo Handling Aircraft Handling Airline Customer Service Airport Ramp
As an Airport Ramp Executive, you will play a vital role in ensuring the smooth operations at the airport. Your responsibilities will involve various tasks related to aircraft handling, ensuring safety and efficiency on the ramp. - **Aircraft Loading and Unloading**: You will be responsible for loading and unloading luggage, cargo, and other items from the aircraft. This task requires careful handling to avoid damage and ensure timely departures.- **Baggage Handling**: You will manage the safe transportation of passenger baggage from the terminal to the aircraft and vice versa. Keeping track of baggage is crucial for customer satisfaction.- **Airport Safety Procedures**: You will follow all safety procedures and regulations while working on the ramp. This includes wearing appropriate safety gear and adhering to protocols to ensure a safe working environment.- **Communication with Ground Staff**: You will coordinate with other team members and ground staff, providing updates on aircraft readiness and any operational issues that may arise.- **Equipment Operation**: You may operate various ground service equipment, such as tugs and conveyor belts, to assist with the loading and unloading processes.To excel in this role, you should have a basic understanding of airport operations and safety standards. Good communication skills are essential for effective teamwork. Being physically fit is also important, as the job involves lifting and moving items. A proactive attitude and willingness to learn are highly valued, especially for those with limited experience.
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  • 0 - 1 yrs
  • 6.0 Lac/Yr
  • Kolkata
Air Ticketing Aircraft Maintenance Aviation Customer Service Aviation Security Ground Staff Activities Ground Handling Airport Ground Handling Hard Working Airport Cargo Ground Operation Grooming Basic Computer Skills
We are looking for enthusiastic individuals to join our team as Ground Staff in Kolkata. This entry-level position is perfect for someone eager to start a career in the aviation industry. Key Responsibilities: - **Check-in Procedures**: Assist passengers with check-in processes, including issuing boarding passes and managing luggage to ensure a smooth boarding experience. - **Customer Service**: Provide excellent assistance to passengers, resolving their queries and ensuring they have a pleasant airport experience. - **Baggage Handling**: Safely manage and transport luggage, ensuring it reaches the correct destination without delays. - **Safety Protocols**: Adhere to safety and security protocols to keep passengers and staff safe and maintain a secure environment. Required Skills and Expectations: Candidates should have completed at least the 10th grade and possess a genuine interest in customer service. Strong communication skills are essential to effectively interact with passengers and handle inquiries professionally. The ability to work in a team and stay calm under pressure is crucial, as the airport environment can be busy and fast-paced. Punctuality and reliability are expected, as you will be part of a system that relies on efficiency and teamwork. Previous experience is not necessary, making this a great opportunity for newcomers eager to learn and grow in the aviation field.
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  • 0 - 1 yrs
  • 5.5 Lac/Yr
  • Jalpaiguri
Ground Operation Ground Staff Ground Hostess Ground Staff Executive Ground Handling Staff Ground Operations Staff Air Ticketing Aircraft Maintenance Aviation Customer Service Aviation Security Ground Staff Activities Ground Handling Airport Ground Handling Hard Working Airport Cargo Grooming Basic Computer Skills
Join our team as a Ground Staff member in Jalpaiguri. This entry-level position is perfect for individuals looking to start their career in the aviation industry. You will play a vital role in ensuring a smooth and efficient operation at the airport.Key Responsibilities:1. **Check-In Assistance**: Help passengers during the check-in process by ensuring that their luggage is handled correctly and all necessary documents are processed smoothly.2. **Baggage Handling**: Safely manage the loading and unloading of bags and cargo, ensuring that all items are secured and delivered to the correct destination.3. **Customer Support**: Provide excellent service to passengers by addressing their inquiries and assisting with any issues they may encounter during their travel experience.4. **Maintaining Cleanliness**: Ensure that the airport environment remains clean and organized, helping to create a welcoming atmosphere for all travelers.5. **Safety Procedures**: Follow all safety protocols and regulations to maintain a secure environment for passengers, staff, and the overall airport operations.Required Skills and Expectations:Candidates should have at least completed their 10th grade and possess a positive attitude with a willingness to learn. Good communication skills and the ability to work as part of a team are essential. The role requires being physically active, involving lifting and moving luggage. Strong problem-solving skills and a customer-oriented mindset will help you succeed in this dynamic role.
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  • 0 - 5 yrs
  • Hebbal Kempapura Bangalore
Communication Customer Handling
Job Title: Banking Process ExecutiveCompany: TeleperformanceJob Location: Hebbal Kempapura, Bengaluru - 560024Job OverviewWe are hiring Banking Process Executives for a leading MNC. Freshers and experienced candidates are welcome to apply. This is a full-time, work-from-office opportunity in the banking customer service process.Eligibility- 12th Pass or Graduate- Freshers & Experienced candidates can apply- Good communication skills in English and any one regional language:- Tamil- Telugu- Kannada- MalayalamJob Details- Banking Customer Service Process- Full-Time Work From Office- 6 Days Working- 1 Rotational Week OffSalary & Benefits- CTC: 17,000 - 20,000- Take Home: Up to 16,000 (for 20,000 CTC)- Career Growth OpportunitiesLocation: Hebbal Kempapura, Bengaluru - 560024Apply now!
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  • 0 - 6 yrs
  • 12.0 Lac/Yr
  • Bhopal
Ground Staff Ground Operations Staff Ground Management Airport Executive Front Desk Officer Cabin Crew Ground Staff Manager Airport Ground Staff Airport Manager Customer Service Executive Airport Operations Executive
We are looking for enthusiastic individuals to join our team as Ground Staff in Bhopal. This role requires dedication to providing excellent customer service and supporting smooth airport operations.**Key Responsibilities:**- **Customer Service:** Assist passengers with check-in, luggage handling, and boarding processes to ensure a pleasant travel experience.- **Luggage Management:** Safely handle and manage passenger luggage, ensuring it is loaded and unloaded correctly onto flights.- **Information Assistance:** Provide accurate information regarding flight schedules, gate changes, and other travel-related queries to passengers.- **Safety and Security Checks:** Conduct safety checks and enforce airport security regulations to maintain a safe environment for travelers.- **Collaboration with Team Members:** Work closely with other ground staff, pilots, and cabin crew to ensure seamless operations and communication during flights.**Required Skills and Expectations:**- Candidates should have completed at least the 12th grade and possess a positive attitude.- Strong communication skills are essential for effective interaction with passengers and team members.- Ability to work in a fast-paced environment and manage tasks efficiently under pressure.- A customer-focused mindset, with a willingness to help and assist passengers.- Basic problem-solving skills to address any issues that may arise during service.- Previous experience in a similar role is a plus but not mandatory, making this an excellent opportunity for fresh graduates or those with limited experience.
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  • 0 - 6 yrs
  • 12.0 Lac/Yr
  • Kochi
Ground Staff Ground Operations Staff Ground Management Airport Executive Front Desk Officer Cabin Crew Ground Staff Manager Airport Ground Staff Airport Manager Customer Service Executive Airport Operations Executive
As a Ground Staff member, you will play a vital role in supporting airport operations and ensuring a smooth travel experience for passengers. Your responsibilities will include:- **Passenger Check-in Assistance**: Help passengers with the check-in process, including verifying flight details and ensuring they have the necessary documents.- **Baggage Handling**: Manage the loading and unloading of luggage, ensuring that it is handled carefully and reaches the correct destinations.- **Customer Service**: Provide information and assistance to passengers, addressing their questions and concerns to enhance their travel experience.- **Boarding Process Management**: Oversee the boarding process to ensure it runs efficiently, assisting passengers with their seating arrangements as needed.- **Safety and Security Compliance**: Adhere to all safety and security protocols, ensuring the airports strict regulations are followed at all times.- **Communication and Coordination**: Work closely with other staff and departments to ensure smooth operations, communicating any issues that may arise during daily tasks.You will need to have strong communication skills to interact effectively with passengers. A good understanding of customer service principles is essential, as you will be the face of the airport to travelers. Being a quick learner is important, as you may need to grasp new information about airport procedures. A team-oriented attitude and the ability to handle pressure during busy times are essential for this role. Having a positive approach and being attentive to detail will contribute to your success as a Ground Staff member.
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  • 0 - 6 yrs
  • 13.0 Lac/Yr
  • Kannur
Air Ticketing Executive Passport Checking Staff Customer Care Executive Ground Handling Staff Ground Staff Airport Operations Executive Airport Manager Front Desk Executive Customer Support Passengers Handling Cabin Crew
As an Air Ticketing Executive, you will be a key team member responsible for handling ticketing processes for customers. Your role will involve interacting with clients, providing them with valuable travel information, and ensuring a smooth booking experience.**Key Responsibilities:**- **Ticket Booking:** Assist customers in booking airline tickets based on their travel needs, ensuring accurate input of details and prompt confirmation.- **Customer Support:** Provide information about flight schedules, fare options, and policies, addressing any questions or concerns clients may have.- **Record Keeping:** Maintain accurate records of ticket sales, cancellations, and client interactions to ensure compliance and streamline future bookings.- **Payment Processing:** Handle payment transactions securely and accurately, providing customers with receipts and ensuring security protocols are followed.- **Change Management:** Manage any changes or cancellations to existing itineraries, keeping customers informed and finding suitable alternatives.- **Coordination with Airlines:** Liaise with airlines for updates on flight status, schedule changes, and promotions to keep customers informed and provide updated travel options.**Required Skills and Expectations:**Candidates should have a strong attention to detail, ensuring all bookings are accurate and customer needs are met. Excellent communication skills are essential for interacting with customers and airline representatives. A basic understanding of ticketing systems and procedures is preferred, although training may be provided for beginners. Being organized and able to handle multiple bookings simultaneously is crucial. A friendly demeanor and willingness to assist customers will enhance their experience and encourage repeat business.
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  • Fresher
  • Srinagar
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Customer Management Customer Communication Call Center
We are looking for a dedicated Customer Care Executive to join our team. This role is suitable for freshers who have completed their 12th grade and are eager to start their career in customer service. As a Customer Care Executive, you will work from home and be responsible for providing excellent support to our customers.**Key Responsibilities:**- **Respond to Customer Inquiries:** You will handle incoming calls, messages, and emails from customers, answering their questions and guiding them through any issues they may have.- **Troubleshoot Issues:** Identify and resolve customer problems by offering effective solutions, ensuring that the customer feels valued and satisfied.- **Maintain Customer Records:** Accurately document interactions with customers in the company database, ensuring that all information is up-to-date and easily accessible.- **Follow Up with Customers:** Reach out to customers after resolving their issues to ensure their satisfaction and encourage them to provide feedback.- **Provide Product Information:** Keep yourself updated about the products or services offered by the company so you can answer customer questions accurately and confidently.Required skills include:- **Communication Skills:** You must have excellent verbal and written communication skills to effectively interact with customers.- **Problem-Solving Abilities:** Being able to think critically will help you address customer concerns efficiently.- **Technical Skills:** Basic knowledge of computer software and online communication tools is essential for this remote position.- **Customer-Focused Mindset:** A genuine desire to help customers and provide them with an exceptional experience is crucial for success in this role.
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  • Fresher
  • Vasai Thane
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Customer Management Customer Communication Call Center
We are looking for a dedicated Customer Care Executive to join our team. This role is perfect for freshers seeking to start their career and is based in Vasai, with the flexibility of working from home. Key Responsibilities:- **Respond to Customer Inquiries**: Answer questions and provide information about products or services in a friendly manner, ensuring customers feel valued and understood.- **Resolve Issues**: Assist customers in troubleshooting and resolving any problems they may encounter, ensuring a quick and effective solution.- **Maintain Customer Records**: Accurately record customer interactions and update their records in the system, supporting smooth communication and follow-up.- **Follow Up with Customers**: Reach out to customers after their inquiries to ensure satisfaction and gather feedback, which is essential for improving service quality.- **Collaborate with Team**: Work closely with other team members to share insights and improve processes, contributing to a positive team environment.Required Skills and Expectations:- **Excellent Communication Skills**: Strong verbal and written skills are essential for clearly interacting with customers.- **Customer-Oriented Mindset**: A genuine desire to help others and provide outstanding service is crucial in this role.- **Problem-Solving Skills**: Ability to think quickly and resolve issues efficiently to enhance customer satisfaction.- **Basic Computer Knowledge**: Familiarity with using computers and various software applications for customer communication and record-keeping.- **Adaptability**: Willingness to learn and adapt to changing situations and customer needs. This position is a great opportunity for individuals eager to grow in a customer service career.
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  • Fresher
  • Visakhapatnam
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Customer Management Customer Communication Call Center
We are looking for a dedicated Customer Care Executive to join our team in Visakhapatnam. This is a full-time work-from-home position suitable for freshers who have completed their 12th grade. In this role, you will be the first point of contact for our customers, helping them with their inquiries and ensuring a positive experience. Key responsibilities include:1. **Customer Support**: Respond to customer inquiries via phone, email, or chat. Provide accurate information and resolve issues in a friendly and efficient manner.
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  • 0 - 1 yrs
  • 6.5 Lac/Yr
  • Durgapur
Calm Under Pressure Cultural Awareness Empathy Listening Skills Multitasking Problem-solving Product Knowledge Resilience Sales Skills Teamwork Time Management Customer Service Conflict Resolution Language Skills Computer Skills Attention to Detail Communication Patience Adaptability Organizational Skills
We are looking for a dedicated Airline Customer Service Executive located in Durgapur, India. This role is ideal for candidates with little to no experience, making it perfect for recent school graduates. You will help customers with their travel needs and ensure their journey is pleasant.Key Responsibilities:- **Customer Assistance:** Greet and assist customers in-person or via phone, providing information about flights, ticket bookings, and travel policies.- **Problem Resolution:** Address customer queries and complaints effectively, ensuring a positive experience by resolving issues swiftly.- **Booking Support:** Help customers with flight bookings and changes, providing guidance on schedules, prices, and available options.- **Documentation:** Ensure all customer information is recorded accurately, maintaining up-to-date records for reference and compliance.- **Team Collaboration:** Work closely with other team members to ensure seamless service delivery and share information regarding customer needs.Required Skills and Expectations:Successful candidates should have excellent communication skills to interact positively with customers. A friendly and approachable demeanor is essential to create trust and ensure a welcoming environment. Basic computer skills are necessary for handling bookings and maintaining records. Candidates should be detail-oriented and able to manage time effectively to handle inquiries and tasks efficiently. A commitment to providing exceptional service is crucial for success in this role.
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  • 0 - 1 yrs
  • 4.3 Lac/Yr
  • Asansol
Calm Under Pressure Cultural Awareness Listening Skills Multitasking Problem-solving Product Knowledge Resilience Empathy Sales Skills Teamwork Time Management Customer Service Conflict Resolution Language Skills Computer Skills Attention to Detail Communication Patience Adaptability Organizational Skills
We are looking for a dedicated Airline Customer Service Executive to join our team in Asansol. The ideal candidate will provide excellent support to our customers and ensure a smooth travel experience for all passengers.**Key Responsibilities:**- **Assist Customers:** Help passengers with inquiries related to flight schedules, bookings, and cancellations, ensuring they receive accurate information promptly.- **Check-in Support:** Guide passengers through the check-in process, both online and at the airport, to facilitate an efficient travel experience.- **Resolve Issues:** Address and resolve customer complaints or concerns professionally and effectively, ensuring satisfaction and loyalty.- **Provide Information:** Keep customers informed about flight delays, gate changes, and other important travel updates, contributing to clear and open communication.- **Collaborate with Teams:** Work closely with other departments, such as reservations and baggage handling, to ensure that all customer needs are met seamlessly.- **Maintain Records:** Update and maintain customer records and relevant documentation accurately for efficient tracking and future reference.**Required Skills and Expectations:**Candidates should have a minimum educational qualification of a 10th pass. Previous customer service experience, while preferred, is not mandatory, making this an excellent opportunity for those just starting their careers. Strong communication skills, both verbal and written, are crucial for interacting with customers and resolving their issues efficiently. Additionally, candidates should be friendly, approachable, and capable of working in a fast-paced environment, demonstrating patience and empathy in all interactions.
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  • 0 - 1 yrs
  • 4.8 Lac/Yr
  • Purnia
Calm Under Pressure Cultural Awareness Listening Skills Empathy Multitasking Problem-solving Product Knowledge Resilience Sales Skills Teamwork Time Management Customer Service Conflict Resolution Language Skills Communication
We are seeking an Airline Customer Service Executive to join our team in Purnia. This is a full-time position suitable for individuals with little to no prior experience. The role involves assisting customers with their travel needs and ensuring a smooth experience throughout their journey.**Key Responsibilities:**- **Assist Passengers:** Help travelers with ticket bookings, cancellations, and changes to their itineraries. This includes understanding their needs and providing accurate information.- **Provide Information:** Offer details about flight schedules, baggage policies, and travel regulations. Clear communication is essential to help customers make informed decisions.- **Address Complaints:** Handle and resolve customer inquiries or complaints calmly and professionally. Work to ensure customer satisfaction and enhance their travel experience.- **Coordinate with Airline Staff:** Work closely with pilots, cabin crew, and ground staff to facilitate smooth operations and communications regarding flight status and passenger queries.- **Maintain Records:** Keep accurate records of customer interactions and transactions. Good organizational skills are necessary to ensure easy access to information.**Required Skills and Expectations:**- Strong communication skills: Ability to convey information clearly and effectively to customers.- Customer-focused approach: Commitment to providing excellent service and ensuring customer satisfaction.- Problem-solving abilities: Capability to handle unexpected situations and resolve issues promptly.- Basic computer skills: Familiarity with office applications and airline reservation systems is a plus.- Team player: Willingness to collaborate with colleagues and work effectively in a team environment. This role presents an exciting opportunity for individuals looking to start their careers in the airline industry.
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Hiring Freshers || Air Ticketing Executive

Aviation Job Placement Company

  • 0 - 1 yrs
  • 7.5 Lac/Yr
  • Jaipur
Computer Operator Passport Checking Ticketing Executive Ticket Checking Staff Ticket Booking Customer Care Ground Operation
Urgent Hiring For Air Ticketing StaffInterview Timing - 10 am to 6 pmSalary Package - 30k to 35kJob Location JaipurWork Experience - Fresher and 1 Years
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Hiring Freshers || Air Ticketing Executive

Aviation Job Placement Company

  • 0 - 1 yrs
  • 7.0 Lac/Yr
  • Coimbatore
Computer Operator Passport Checking Ticketing Executive Ground Operation Man Management Air Hostess Ticket Checking Staff Customer Care Baggage Service Executive
Urgent Hiring For Air-Ticketing Interview Timing - 10am to 6pmSalary Package - 30k to 35kJob Location - CoimbatoreWork Experience - Fresher & 1 Year
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12th Pass Freshers For Ground Staff

Aviation Job Placement Company

  • 0 - 1 yrs
  • 6.0 Lac/Yr
  • Pune
Computer Operator Ground Operation Passport Checking Ticketing Executive Customer Care Man Management
Urgent Hiring For Ground StaffInterview Timing 10am to 6pmSalary Package - 30k to 35kJob Location - Pune Work Experience - Fresher & 2 YearsSkills - Computer Operator, Passport Checking
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  • 0 - 2 yrs
  • 4.5 Lac/Yr
  • Chandigarh
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Domestic BPO BPO Voice Telephone Handling Cold Calling Inbound Calls Chat Support Hindi BPO Good Communication Skills Desktop Support Service Desk Strategic Communication Customer Retention Service Marketing Technical Services Customer Management Voice Support
We are seeking a Customer Handling Executive to join our team in Chandigarh. This role is ideal for individuals looking to start their career in customer service. You will be responsible for assisting customers, addressing their inquiries, and ensuring a positive experience.Key Responsibilities:1. **Customer Assistance**: Respond to customer inquiries via phone, email, or chat, providing accurate information and support in a friendly manner.2. **Issue Resolution**: Listen to customer complaints and work towards resolving issues effectively, ensuring customer satisfaction.3. **Data Entry**: Maintain and update customer records accurately in the system, ensuring all information is current and complete.4. **Feedback Collection**: Gather feedback from customers to identify areas of improvement and relay this information to the management team.5. **Team Collaboration**: Work closely with team members to share best practices and improve customer service strategies.Required Skills and Expectations:Candidates should possess strong communication skills and have a pleasant phone manner. A good understanding of basic computer applications is essential. You should be a team player, ready to learn, and adaptable to new situations. Since this position is entry-level, we encourage individuals with little to no experience in customer service to apply, as comprehensive training will be provided. A positive attitude, patience, and a commitment to helping customers are crucial for success in this role.
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  • 0 - 2 yrs
  • 4.5 Lac/Yr
  • Bhopal
Data Entry Data Typist Customer Relationship Customer Care Customer Service Customer Support Customer Handling Domestic BPO BPO Voice Telephone Handling Cold Calling Inbound Calls Chat Support Hindi BPO Good Communication Skills Desktop Support Service Desk Strategic Communication Customer Retention Technical Services Customer Management
We are looking for a Customer Handling Executive to join our team in Bhopal. This is an entry-level position ideal for freshers or individuals with up to 2 years of experience, specifically designed for those who enjoy working with people and solving customer issues. In this role, you will be responsible for managing customer inquiries, providing timely information regarding our services, and ensuring customer satisfaction. Key Responsibilities: - **Responding to Inquiries**: Handle incoming customer calls, emails, or messages with professionalism and patience. Understand their needs and provide appropriate solutions.- **Problem Solving**: Identify and resolve customer issues or complaints effectively. Collaborate with other departments when necessary to ensure timely resolution.- **Maintaining Records**: Keep accurate records of customer interactions in the database. This includes tracking inquiries, feedback, and follow-up actions to ensure consistent communication.- **Providing Information**: Educate customers about our products and services. Offer detailed information to help them make informed decisions while also promoting relevant services that may benefit them.Required Skills and Expectations: Candidates should have excellent communication skills in both English and Hindi, coupled with a friendly and approachable demeanor. Strong problem-solving abilities and a positive attitude toward addressing customer concerns are essential. Attention to detail is critical, and a willingness to learn and grow within the role will be beneficial. As a Customer Handling Executive, you must be committed to enhancing customer experience through effective service and support.
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  • 0 - 2 yrs
  • 4.5 Lac/Yr
  • Gwalior
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Domestic BPO BPO Voice Telephone Handling Cold Calling Inbound Calls Chat Support Hindi BPO Good Communication Skills Desktop Support Service Desk Strategic Communication Customer Retention Service Marketing Technical Services Customer Management Voice Support
We are looking for a Customer Handling Executive to join our team in Gwalior. This role is suitable for candidates with 0 to 2 years of experience and a minimum of a 12th-grade education. You will be responsible for providing excellent customer service and support.Key Responsibilities:1. **Customer Interaction**: Engage with customers through phone, email, or in-person to address inquiries, provide information, and resolve any issues they may face. Your role will be crucial in creating a positive experience.2. **Problem Solving**: Identify customer concerns and provide timely solutions. This requires listening carefully and understanding the customer
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Frequently Asked Question

Q1. What is the role of Customer Care Executive?

Customer Care Executives are the bridge that connects the customer and the company, resolves queries, and ensures satisfaction. Answers questions about the company's products or services troubleshoots, and assists through various platforms such as phone and chat.

Q2. Is Customer Care Executive a good job?

Whether the customer care executive job is good or not depends only on you. This job gives you diverse experience, you learn strong communication and problem-solving skills. Dealing with frustrated customers can be emotionally difficult, but a positive process is what leads to success.

Q3. What is the minimum qualification for Customer Care Executive?

The minimum qualifications for the job of Customer Care Executive vary depending on education, skills, and experience. A high school diploma is typically sought, along with skills such as excellent communication, proficiency in relevant software, active listening, and problem-solving.

Q4. What is the salary of Customer Care Executive Fresher in India?

The salary of a Customer Care Executive may vary. Customer Care Executive fresher ranges from 12,000 to 25,000 per month which increases depending on experience in India. You can also avail of performance-based bonuses. Customer Care Executive Keep your eyes open for opportunities to enhance your skills and progress!