Customer Relationship Job Vacancies in Kolkata

As an Airport Guest Relationship Executive, you will be the first point of contact for travelers at the airport. Your role is to ensure all guests have a pleasant and seamless experience from check-in to boarding.Key Responsibilities:1. **Guest Assistance:** Provide friendly and efficient support to guests, answering their queries and guiding them through airport services.2. **Information Sharing:** Communicate important flight information, such as departures and arrivals, to help passengers stay informed.3. **Problem Resolution:** Address guest complaints or issues promptly, ensuring they feel valued and respected while working towards a solution.4. **Service Promotion:** Educate guests about airport facilities, services, and any special promotions or packages available, enhancing their overall experience.5. **Collaboration:** Work closely with airline staff and other airport personnel to coordinate efforts and ensure the smooth transit of guests.Required Skills and Expectations:Candidates should have a friendly personality and excellent communication skills to engage with a diverse range of customers. A proactive approach to problem-solving is important for quickly addressing passenger concerns. Attention to detail and the ability to work in a fast-paced environment are essential, especially during peak travel times. A commitment to customer service is crucial, as you will be representing the airport and its services directly to guests. Freshers are welcome, and a minimum educational qualification of 12th grade is required.

As an Air Ticketing Staff member in Kolkata, you will play a crucial role in helping customers book and manage their air travel plans. You will work in an office environment and interact with clients to provide them with excellent service.**Key Responsibilities:**- **Booking Flights:** You will assist customers in selecting and booking flights based on their travel needs, ensuring they have all the necessary information regarding flight schedules and ticket prices.- **Issuing Tickets:** Once a booking is confirmed, you will be responsible for generating and issuing flight tickets, making sure all details are accurate.- **Handling Customer Inquiries:** You will answer questions from customers regarding air travel, including information about cancellations, changes, and refund policies to ensure they feel supported.- **Maintaining Records:** You will keep detailed records of flight bookings and customer interactions to ensure accurate tracking of services provided.- **Coordinating with Airlines:** You will liaise with various airline companies to confirm flight details and resolve any booking issues that may arise.**Required Skills and Expectations:**Candidates should have good communication skills to interact effectively with customers. Basic computer knowledge is essential for processing bookings and handling records. Attention to detail is critical to ensure accuracy in bookings and ticketing. A friendly and positive attitude is expected, as you will be the face of the company to many clients. Self-motivation is important, especially since you will be working in an office environment with the team.

We are looking for enthusiastic Flight Attendants to join our team in Kolkata. This is a full-time position where you will play a vital role in ensuring passengers have a safe and enjoyable travel experience.**Key Responsibilities:**- **Safety Demonstrations:** Present safety instructions to passengers before takeoff, ensuring they understand emergency procedures and equipment use.- **Assisting Passengers:** Provide excellent customer service by helping passengers with seating, luggage, and any inquiries they may have during the flight.- **Serving Meals and Beverages:** Manage meal service on board by serving food and drinks while ensuring dietary preferences and restrictions are respected.- **Emergency Response:** Be prepared to handle any emergencies, including assisting in evacuations or dealing with medical situations, ensuring passenger safety at all times.- **Maintain Cleanliness:** Ensure the cabin is clean and tidy before, during, and after the flight, adhering to hygiene standards.**Required Skills and Expectations:**- Candidates should have completed their 12th grade and possess a friendly and positive attitude.- Strong communication skills are essential for effective interaction with passengers and team members.- A professional appearance and demeanor are important, as Flight Attendants represent the airline.- Candidates should be able to work flexible hours, including weekends and holidays, adapting to the dynamic nature of the aviation industry.- Teamwork is crucial, as you will collaborate closely with fellow cabin crew to ensure a smooth flight experience for passengers.

We are looking for a Customer Support Executive to join our team in Kolkata. This is a full-time role ideal for freshers eager to start their career in customer service. You will play a crucial role in ensuring customer satisfaction and building strong relationships with clients.**Key Responsibilities:**- **Respond to Customer Inquiries:** You will answer questions from customers through various communication channels such as phone, email, and chat, ensuring clarity and promptness.- **Resolve Customer Issues:** You will identify and troubleshoot customer concerns, delivering effective solutions to enhance the customer experience.- **Maintain Customer Records:** You will keep accurate records of customer interactions and transactions in our system for future reference and analysis.- **Provide Product Information:** You will share detailed information about our products and services, helping customers make informed decisions.- **Gather Customer Feedback:** You will collect and document feedback from customers to identify areas for improvement within our services.**Required Skills and Expectations:**- Strong communication skills, both verbal and written, are essential for interacting effectively with customers.- A customer-oriented mindset is important, as you will be focusing on ensuring customer satisfaction.- Basic problem-solving abilities will help you address customer issues in a timely manner.- Attention to detail is necessary for maintaining accurate records and providing precise information.- A willingness to learn and adapt, as you will be trained to understand our products and services in depth.- Teamwork is important since you will collaborate with team members to enhance overall service quality.

As an Airport Customer Service Associate in Kolkata, you will be the first point of contact for travelers, ensuring they have a pleasant and smooth experience at the airport. Your role is crucial in providing high-quality customer service and support. **Key Responsibilities:**- **Welcome Travelers:** Greet passengers with a friendly smile and assist them with their queries, creating a welcoming atmosphere.- **Check-In Assistance:** Help passengers with the check-in process, ensuring they understand the procedures and have their boarding passes ready.- **Flight Information:** Provide up-to-date information about flight schedules, delays, and boarding gates, keeping passengers informed and at ease.- **Baggage Handling Support:** Assist travelers with their baggage concerns and coordinate with relevant departments for lost or damaged luggage.- **Resolve Issues:** Address customer complaints and concerns promptly, ensuring that issues are handled efficiently and are resolved satisfactorily.- **Maintain Cleanliness:** Ensure that the customer service area is clean and organized, presenting a professional image to the passengers.**Required Skills and Expectations:**You should have good communication skills to interact effectively with travelers and team members. A positive attitude and patience are essential for handling customer inquiries and complaints. Basic computer skills are necessary for handling check-in systems. Being a team player will help in working seamlessly with colleagues in a busy airport environment. Additionally, a customer-centric mindset is crucial for providing excellent service to all travelers.

Job Role - Branch Manager Company - ICICI PRUDENTIAL LIFE INSURANCE EXPERIENCE - Freshers & ExperiencedEligibility Criteria - 12th pass Skills - Sales, Insurance Sales, Client Handling, Good Communication Skills required.Salary & Befinits - Fixed salary + Attractive Incentive + PF + Gratuity. Annual CTC upto 4.5 Lakhs

BPO - Kolkata Openings: Voice & Non-Voice Process Mode: Work From Office Job Details:- Rotational Shifts (Including Night Shift)- 6 Working Days

We are looking for dedicated Airport Staff to join our team in Kolkata. As a member of our airport team, you will play a vital role in ensuring a smooth and efficient airport experience for all passengers.**Key Responsibilities:**- **Customer Service:** Assist passengers with check-in, boarding, and inquiries to ensure a pleasant travel experience.- **Baggage Handling:** Safely manage passenger luggage, ensuring that bags are loaded and unloaded correctly and delivered to the right destination.- **Safety Procedures:** Follow safety protocols and regulations to maintain a secure environment for passengers and staff at all times.- **Monitoring Flights:** Keep track of flight schedules and provide timely updates to passengers about any changes or delays.- **Assisting Security Checks:** Help guide passengers through security processes, making sure they understand requirements for safe travel.**Required Skills and Expectations:**- Candidates should have completed their 12th grade education.- Previous experience in a customer service role is a plus but not mandatory; freshers are welcomed to apply.- Strong communication skills are essential to effectively interact with passengers and team members.- Candidates should be capable of working in a fast-paced environment and managing multiple tasks efficiently.- A friendly and approachable demeanor is important for providing excellent customer service.- Flexibility to work in shifts, including weekends and holidays, is expected.If you are enthusiastic about travel and enjoy working with people, we invite you to apply for this exciting opportunity.

As a Domestic Ticketing Executive, you will play a vital role in the travel industry by assisting customers with their travel needs. Your responsibilities will include:- **Booking Domestic Flights**: You will be responsible for making reservations for customers on various airlines, ensuring they get the best options based on their preferences and budget.- **Customer Assistance**: Providing support to customers for inquiries related to flight timings, availability, and pricing is essential. You'll need to respond to their questions promptly and courteously.- **Ticket Modifications and Cancellations**: You will handle changes to existing reservations, including cancellations and rescheduling, while following airline policies and procedures.- **Issuing Tickets**: Once bookings are confirmed, you will issue tickets accurately and ensure that all details are correct to avoid any travel issues for customers.- **Maintaining Records**: Its important to keep detailed records of all transactions and customer interactions, allowing for effective follow-up and reference for future bookings.To succeed in this role, you should possess excellent communication skills and a strong customer service orientation. Attention to detail is crucial for handling bookings and avoiding errors. A basic understanding of the travel industry and ticketing procedures will be beneficial. Ideally, you should be comfortable using computers and familiar with ticketing software. A positive attitude and the ability to work in a team will help you thrive in this fast-paced environment.

We are seeking a friendly and dedicated Airport Customer Service Associate to join our team in Kolkata. This role is perfect for those eager to kickstart their careers in the airport industry and interact with travelers daily.Key responsibilities for this position include greeting passengers as they enter the airport, ensuring they feel welcome and assisted. You will help check in passengers for their flights, verifying their travel documents and providing boarding passes. Assisting with luggage handling and answering questions about flights, airport facilities, and services is also a crucial part of the job. You

Job Title - Business Development Manager Company - Aditya Birla Capital Eligibility Criteria - Freshers & ExperiencedSkills - Good Communication Skills, Customer focused approach, Strong relationship building abilitiesCompensation & Benefits - Fixed salary + Attractive Incentives + PF . Annual CTC upto 4.5 lakhs

Job Title - Relationship Manager Company - Bank of Baroda IFL Location - Park Street Employment Type-Full Time Required Skills - Strong relationship building & networking abilities Salary & Benefits : Fixed salary + performance based incentives + PF, CTC upto 4.5 Lakhs

We are looking for an Airport Ticketing Executive to join our team in Kolkata. This entry-level position is ideal for individuals who are keen to start their career in the aviation industry and possess good communication skills.Key Responsibilities:- **Ticket Sales and Reservations**: Assist customers in booking tickets for air travel, ensuring accuracy in details such as flight dates, passenger names, and travel destinations. - **Customer Service**: Provide excellent service by addressing customer inquiries, resolving concerns, and guiding them through the ticketing process. Your friendly demeanor will help create a positive experience for travelers.- **Documentation and Reporting**: Maintain and update records of ticket sales and reservations. You will ensure that all documentation is accurate and complies with airline policies.- **Collaborate with Airlines**: Work closely with various airlines to ensure availability and confirm bookings. You will act as a liaison between the customers and the airlines.Required Skills and Expectations:Candidates should have completed their 12th grade and possess strong communication skills to interact effectively with customers and team members. Being detail-oriented is essential to ensure accuracy in ticketing. A basic understanding of computers and software used in ticketing processes is preferred. The ideal candidate should be enthusiastic, eager to learn, and able to work in a fast-paced environment. Must be flexible with work hours, as the position may require working on weekends and holidays.

We are seeking a motivated Air Ticketing Staff member to join our team in Kolkata. This role is ideal for fresh graduates who are eager to start their careers in the travel sector.Key responsibilities include:1. **Ticket Booking**: You will assist customers in booking air tickets, ensuring they have all the necessary information about flights, prices, and schedules.2. **Customer Support**: Providing excellent customer service is essential. You will address queries and help resolve any issues related to ticketing and travel arrangements.3. **Data Entry**: Accurately entering and maintaining passenger data in the booking system is a crucial part of your role, ensuring records are up to date.4. **Payment Processing**: You will handle payment transactions for ticket bookings, confirming that all financial aspects are processed correctly and securely.5. **Collaboration with Airlines**: Interacting with airline representatives to ensure availability and updates on flight schedules will be part of your daily tasks.Required skills and expectations include:- Strong communication skills are necessary for effective interaction with customers and team members.- Attention to detail is important to manage booking information accurately.- Basic computer proficiency is essential for using ticketing systems and managing data.- A customer-focused attitude is vital to provide the best service possible.- Teamwork and the ability to adapt in a fast-paced environment are also important in this role.This is a full-time office job where dedication and a positive attitude will help you succeed and grow.

Airport Operations Executive - KolkataLocation: Kolkata, West BengalJob Type: Full-TimeDepartment: Airport Customer ServiceJob DescriptionWe are seeking enthusiastic, customer-focused, and professional individuals to join our team as Airport Customer Service Associates. The role involves assisting passengers throughout their airport journey, ensuring a smooth travel experience, and maintaining high standards of customer service.Key ResponsibilitiesWelcome and assist passengers at the airport terminal.Provide information regarding flights, boarding gates, and airport facilities.Support check-in and boarding procedures.Verify passenger travel documents when required.Handle customer inquiries and resolve concerns professionally.Assist passengers with baggage-related queries.Provide special assistance to elderly passengers, families, and travelers with special needs.Coordinate with airline and airport teams to ensure efficient passenger service.Maintain compliance with airport safety, security, and customer service standards.Eligibility CriteriaMinimum Qualification: Higher Secondary (10+2) Pass.Graduates are encouraged to apply.Good communication skills in English and Hindi.Basic computer knowledge.Strong interpersonal and customer service skills.Ability to work in rotational shifts.Gender Male & Female Candidates Can ApplySalary Package Annual Salary: 2.75 Lakh - 3.75 Lakh Per Annum(Based on qualifications, skills, interview performance, and experience)Required SkillsExcellent communication skillsCustomer service orientationPositive attitude and professional appearanceTeamwork and coordinationProblem-solving abilityTime management skillsCareer GrowthCustomer Service Associate Senior Customer Service Associate Passenger Service Executive Airport Operations Executive Airport Duty ManagerJoin the aviation industry and help create a seamless and memorable travel experience for passengers while building a rewarding career in airport operations and customer service.

As an Airport Ticketing Executive, you will play a crucial role in managing passenger ticketing and providing exceptional customer service at the airport. This entry-level position is perfect for individuals looking to begin their career in the travel industry.**Key Responsibilities:**- **Ticket Booking:** Handle customer requests for ticket bookings, ensuring accuracy and efficiency during the process. This includes understanding fare rules and providing options to customers based on their travel needs.- **Customer Assistance:** Provide assistance to passengers with inquiries regarding flight schedules, ticket prices, and airport services. Offering reliable information helps enhance the overall travel experience.- **Payment Processing:** Manage payment transactions for ticket purchases, ensuring that all financial procedures are followed accurately to maintain correct records.- **Issue Handling:** Address any issues or complaints from customers regarding ticketing, refunds, or travel changes, working to resolve them promptly and professionally.- **Documentation Management:** Maintain and organize ticketing documents and records, ensuring data is updated in the system for future reference.**Required Skills and Expectations:**Candidates should possess strong communication skills to interact effectively with customers. Attention to detail is essential to handle ticket information accurately. Basic computer skills are necessary for booking systems and processing payments. A willingness to learn and adapt to a fast-paced environment will be key to success in this role. Additionally, candidates should be punctual and dependable, as they will work on-site at the airport to assist passengers directly.

As an Airport Ticketing Staff in Kolkata, you will play a crucial role in providing excellent customer service at the airport. This full-time position requires you to work from the office, helping travelers with their ticketing needs.**Key Responsibilities:**- **Issue Tickets:** You will assist passengers in purchasing tickets, ensuring they select the correct flights and provide necessary details.- **Customer Assistance:** Respond to queries from travelers regarding flight schedules, ticket prices, and changes, ensuring they have all the information they need.- **Check-in Support:** Aid passengers during the check-in process by verifying their travel documents and ensuring a smooth boarding experience.- **Handle Payments:** Manage payment transactions securely and efficiently, accepting cash and electronic payments, while ensuring accuracy in processing.- **Maintain Records:** Keep accurate records of issued tickets and transactions to support ticket sales tracking and reporting.**Required Skills and Expectations:**- **Communication Skills:** You should have strong verbal communication skills to interact effectively with customers and colleagues.- **Attention to Detail:** Being detail-oriented is important to ensure all ticketing information is accurate, which helps in avoiding errors.- **Basic Computer Skills:** Familiarity with computers and basic software is essential for managing ticketing systems and processing bookings.- **Customer Service Orientation:** A friendly attitude and willingness to help customers will enhance their experience at the airport.- **Teamwork:** You should be able to work well with others, collaborating with team members to ensure efficient operations. This role is suitable for individuals who have completed at least their 10th grade and are enthusiastic about entering the travel and tourism industry.

As an Airport Guest Relationship Executive, you will play a vital role in ensuring a pleasant experience for guests at the airport. Your responsibilities and skills required for this position include:**Key Responsibilities:**- **Guest Assistance:** Provide friendly and helpful support to guests, addressing their inquiries and concerns during their time at the airport.- **Check-In Support:** Assist guests with the check-in process, ensuring they receive the proper guidance and information about their flights.- **Flight Information:** Keep guests informed about flight schedules, delays, or gate changes to enhance their travel experience.- **Customer Feedback:** Gather and report customer feedback to management, helping to improve airport services and guest satisfaction.- **Problem Resolution:** Address any issues that arise during a guest's airport experience by working quickly and efficiently to find solutions.**Required Skills and Expectations:**- **Communication Skills:** You must be able to communicate clearly and effectively with guests, both verbally and in writing.- **Interpersonal Skills:** A warm and friendly demeanor is essential to create a welcoming atmosphere for airport visitors.- **Team Player:** Collaborating well with other airport staff members will help improve overall guest experiences.- **Attention to Detail:** You should be meticulous in managing guest information and handling sensitive situations.- **Adaptability:** Working in a dynamic airport environment requires the ability to adapt to changing situations and customer needs.This role is suited for individuals who are motivated to deliver exceptional customer service and are eager to contribute to the travel experience of passengers.