Customer Relationship Job Vacancies in Kolkata

We are seeking a Customer Service Associate to join our team in Salt Lake, Kolkata. In this role, you will help customers by answering questions, resolving issues, and providing information about our products and services.Key Responsibilities:1. Assist Customers: Respond to customer inquiries via phone, email, or chat, ensuring clear and courteous communication.2. Resolve Issues: Handle customer complaints and concerns promptly, working toward effective solutions to enhance customer satisfaction.3. Product Knowledge: Maintain a deep understanding of our products and services so you can assist customers accurately and confidently.4. Document Interactions: Keep detailed records of customer interactions and transactions to help track issues and improve service quality.5. Team Collaboration: Work closely with team members and other departments to ensure a seamless customer experience and share feedback on processes.Required Skills and Expectations:Candidates should have passed the 12th grade with a strong desire to learn and grow in the customer service field. Freshers are welcome, and prior experience is not necessary. Excellent communication and interpersonal skills are essential to effectively engage with customers. A positive attitude, patience, and problem-solving abilities are crucial to succeed in this role. You should be comfortable working full time from the office and possess the ability to work under pressure while maintaining a friendly demeanor.

As a Customer Service Associate, you will play a vital role in enhancing our customers' experience. Your primary responsibilities will include:- Responding to Customer Inquiries: You will answer questions from customers via phone, email, or chat, providing clear and accurate information about our products and services.- Resolving Issues: When customers encounter problems, you will help identify solutions and provide guidance to ensure a positive outcome.- Processing Orders: You will assist customers with placing, modifying, or canceling orders, ensuring a seamless transaction process.- Maintaining Customer Records: Accurately entering and updating customer information in our systems will be essential to keep records current and accessible.- Collaborating with Team Members: Working closely with your colleagues, you will share customer feedback and insights to help improve services and products.To succeed in this role, you should possess strong communication skills to effectively engage with customers and colleagues. A positive attitude and the ability to manage multiple tasks at once are critical. You should also be detail-oriented, ensuring accurate record-keeping and order processing. Experience in customer service, whether in person or over the phone, will help you excel in this position. A minimum of a 12th-grade education is required, and prior experience in a similar role between 1 to 4 years is desirable. Being punctual and reliable is expected, along with the willingness to work a full-time schedule from our Salt Lake office.

As a Branch Relationships Executive, you will play a key role in building and maintaining relationships with our clients and partners. This position requires strong communication skills and a positive attitude as you represent the branch. Key Responsibilities:- Client Interaction: Engage with clients to understand their needs and provide appropriate solutions, ensuring a high level of customer satisfaction.- Relationship Management: Build and nurture long-term relationships with clients, acting as their primary point of contact at the branch.- Problem Solving: Address and resolve any issues that clients may encounter, ensuring prompt and effective solutions to enhance their experience with our services.- Reporting: Maintain accurate records of client interactions and feedback, allowing the branch to track performance and identify areas for improvement.- Collaboration: Work closely with other team members and departments to ensure a seamless experience for clients and to achieve branch goals collectively.Required Skills and Expectations:- Excellent communication skills, both verbal and written, are essential for effectively engaging with clients and team members.- A proactive and positive attitude towards problem-solving, with a willingness to learn and adapt in a fast-paced environment.- Strong organizational skills to manage multiple client accounts and tasks efficiently.- Basic proficiency in computer applications and a willingness to learn new technologies.- A high school diploma (12th pass) is required; freshers are welcome to apply, as training will be provided.

As a CRM Executive, you will play a crucial role in enhancing customer relationships and ensuring high levels of satisfaction. Key Responsibilities:- Customer Interaction: Engage with customers through various communication channels to address inquiries and resolve issues, ensuring a positive experience for every client.- Data Management: Maintain up-to-date customer databases, ensuring all information is accurate and complete, which helps in better understanding customer needs and preferences.- Reporting Analysis: Analyze CRM data and prepare reports to identify trends and opportunities, assisting in decision-making to improve customer retention and acquisition strategies.- Collaboration with Teams: Work closely with sales and marketing teams to align strategies that enhance the customer experience and drive business growth.- Feedback Collection: Gather and document customer feedback to inform product and service improvements, ensuring the company meets customer expectations.Required skills include:- Communication Skills: Excellent verbal and written communication skills are essential to effectively interact with customers and team members.- Analytical Skills: Strong analytical abilities to interpret data and generate insights that drive improvements in customer relationship management.- Technical Proficiency: Familiarity with CRM software and MS Office applications is required to manage customer information and create reports.- Problem-Solving Skills: Ability to address and resolve customer issues promptly and effectively, demonstrating a commitment to customer satisfaction.- Team Collaboration: A strong team player who can collaborate effectively with others to achieve common goals while maintaining an independent work ethic. Candidates should have 2 to 8 years of relevant experience and a demonstrable ability to handle challenging situations with a positive attitude.

We are looking for a dedicated Cafe Incharge to manage our cafe operations in New Town. This role is perfect for someone who enjoys working in a fast-paced environment and has a passion for customer service.Key Responsibilities:- Oversee Daily Operations: Manage the daily functions of the cafe, ensuring everything runs smoothly and efficiently.- Customer Service: Greet customers warmly, take their orders accurately, and respond to any inquiries or issues they may have.- Staff Management: Coordinate with staff members, assign tasks, and ensure everyone is working well as a team to provide excellent service.- Inventory Control: Monitor stock levels, place orders for food and supplies, and ensure that the cafe is well-stocked at all times.- Health and Safety Standards: Ensure that the cafe complies with health and safety regulations, maintaining cleanliness and sanitation in all areas.- Cash Handling: Manage the cash register, process payments, and maintain accurate financial records of daily transactions.Required Skills and Expectations:Candidates should have a minimum education level of 10th pass and preferably some experience in a customer service role, though it is not mandatory. You should possess excellent communication skills and have a friendly demeanor. Organizational skills are essential to manage multiple tasks effectively. A basic understanding of food safety and hygiene practices is important. Additionally, being a team player with a positive attitude will help foster a productive work environment. Flexibility in working hours is also expected, as the cafe may require varying shifts.

As the Sales Head, you will play a vital role in driving the sales strategy and leading the team to achieve revenue targets. This position requires strong leadership and effective communication skills to ensure team members are motivated and aligned with the company's sales goals. Key Responsibilities:- Develop Sales Strategies: Create and implement effective sales strategies that align with the company's objectives to increase market share and revenue.- Lead the Sales Team: Oversee and inspire the sales team, providing guidance and support to help them reach their individual and collective targets.- Monitor Sales Performance: Analyze sales data and reports to assess performance against targets, identifying areas for improvement and implementing necessary changes.- Build Client Relationships: Establish and maintain strong relationships with key clients and stakeholders to foster loyalty and repeat business.- Conduct Training and Development: Organize training sessions and workshops to enhance the skills and capabilities of the sales team, ensuring they are equipped to succeed.Required skills and expectations include:- Educational Background: A degree in B.A, B.B.A, B.Com, or a professional qualification, providing a solid foundation for sales knowledge.- Experience: 1 year of relevant experience in sales, demonstrating a successful track record of achieving sales targets.- Leadership Qualities: Strong leadership and motivational skills to guide the team effectively and drive performance.- Communication Skills: Excellent verbal and written communication abilities, enabling effective interaction with team members and clients.- Problem-Solving Skills: Ability to identify and resolve issues quickly, adapting strategies as necessary to achieve sales goals. This role is crucial for the growth of the organization, and your contribution will help in shaping a successful sales culture.

URGENT HIRING: SALES MANAGER (KOLKATA)Shriram Life Insurance is urgently seeking a dynamic and results-oriented professional to join our team as a Sales Manager for our Kolkata location.Key Responsibilities:* Lead and manage a team of sales professionals.* Achieve and exceed sales targets for life insurance products.* Develop and implement strategic sales plans.* Provide training and mentorship to the sales team.* Build and maintain strong relationships with clients and partners.Requirements:* Proven experience in sales management, preferably in the life insurance industry.* Strong leadership and team management skills.* Excellent communication and interpersonal abilities.* Result-oriented mindset with a track record of achieving targets.* Bachelor's degree is preferred.Contact Information:For any inquiries, please contact us at 9477223934.

We need Relationship Managers for a leading Bank. Candidate must have background of handling small commercial vehicle loans for minimum 2 years. Freshers & others backgrounds please don't apply for this job. Immediate Joiners are highly preferred. drop your updated CV urgently.

The Relationship Manager is responsible for building and maintaining strong relationships with clients to ensure their satisfaction and success.Key Responsibilities:- Client Relationship Management: Develop and nurture relationships with clients by understanding their needs and providing tailored solutions. This helps in retaining customers and enhancing long-term loyalty.- Communication: Act as the main point of contact for clients and communicate effectively about products and services. Clear communication aids in addressing client queries and building trust.- Problem Resolution: Address and resolve any client concerns or issues in a timely manner. Quick problem-solving enhances client satisfaction and strengthens their trust in the company.- Sales Support: Assist in identifying opportunities for upselling and cross-selling products to clients. This not only boosts sales but also ensures clients are aware of all available services that may benefit them.- Feedback Collection: Gather feedback from clients regarding their experiences and expectations. The information gathered can be used to improve services and meet client needs better.- Reporting: Maintain accurate records of client interactions and prepare regular reports for management review. This ensures that management is informed about client satisfaction and any ongoing issues.To be successful in this role, candidates should possess excellent communication and interpersonal skills, demonstrating the ability to connect with diverse clients. A problem-solving mindset is crucial, along with a strong focus on customer service. Candidates should be proactive, organized, and able to work independently as well as part of a team. Relevant experience in client-facing roles is preferred.

Field Staff ExecutiveWe are looking for a Field Staff Executive to represent and promote our products at retail outlets within the assigned area.Key Responsibilities:- Visit assigned retailer shops on a daily basis as per the designated route.- Represent the company and maintain a professional relationship with retailers.- Promote and explain company products, features, offers, and benefits to retailers.- Take regular orders and communicate retailer requirements to the concerned team.- Ensure proper product visibility and availability at retail outlets.- Follow up with retailers regarding orders, stock, and promotional activities.- Maintain daily visit reports and provide regular updates to the reporting manager.- Identify new retail opportunities and support expansion of the company's retail network.- Achieve assigned daily/weekly/monthly visit and performance targets.Requirements:- Good communication and interpersonal skills.- Willingness to travel locally and visit multiple retail outlets daily.- Basic knowledge of smartphones and reporting applications.- Freshers are welcome to apply.- Candidates with prior field sales, retail, FMCG, or distribution experience will be preferred. Intrested candidate send CV on +91 7633993332Job Type: Full-timeRole: Field Staff ExecutiveWork: Daily field visits to assigned retail outlets

We are seeking a dedicated and friendly Customer Care Executive to join our team in Kolkata. This role is ideal for individuals with 1 to 2 years of experience who are passionate about providing excellent customer service.In this role, you will be responsible for responding to customer inquiries and resolving issues efficiently. You will serve as the first point of contact for our customers, ensuring they have a positive experience with our services.Key responsibilities include:- Customer Interaction: Engage with customers through phone, email, or chat to answer their questions and address any concerns they may have.- Issue Resolution: Identify and troubleshoot customer issues, providing appropriate solutions in a timely manner.- Record Keeping: Maintain accurate records of customer interactions and transactions, ensuring all communication is documented properly.- Feedback Collection: Gather feedback from customers to improve service quality and contribute to the development of new initiatives.Required skills and expectations:Candidates should possess strong communication skills, both verbal and written, to effectively interact with customers. A problem-solving attitude is essential, as is the ability to work under pressure. Candidates must be punctual and demonstrate a commitment to teamwork, ensuring that customer care standards are upheld. A minimum educational qualification of 12th pass is required.

We are looking for a Back Office Officer to support our operations at our office in Sector 2, Salt Lake City, Kolkata. The ideal candidate is organized, detail-oriented, and eager to learn. No experience is necessary, making this a great opportunity for recent school graduates.Key Responsibilities:1. Data Entry: Accurately input and maintain important company information in databases to ensure all records are correct and up-to-date.2. Documentation: Organize and file physical and digital documents, making sure that all paperwork is easy to access and stored properly.3. Support Team Operations: Collaborate with different departments by providing administrative support, which includes preparing reports and handling inquiries.4. Communication: Assist in responding to phone calls and emails professionally, helping to direct inquiries to the appropriate team members.Required Skills and Expectations:Candidates should have a minimum of a 12th-grade education and possess basic computer skills, including proficiency in word processing and spreadsheet applications. Good communication skills are essential, as the role involves interacting with team members and clients. Attention to detail and strong organizational skills will help ensure efficient operations. A positive attitude and a willingness to learn will make candidates stand out in this entry-level position.

We are looking for a dedicated Relationship Manager in Kolkata, India, to build and maintain strong relationships with clients. The ideal candidate will have 1 to 2 years of experience and a graduate degree.Key Responsibilities:1. Client Engagement: Establish and maintain connections with clients to understand their needs and ensure satisfaction, fostering long-term loyalty.2. Problem Solving: Address client concerns and resolve issues promptly, acting as the main point of contact for inquiries and support.3. Product Knowledge: Stay informed about our products and services to provide accurate information and offer tailored solutions to clients.4. Reporting: Prepare regular reports on client interactions and feedback, helping to improve service and identify growth opportunities.5. Collaboration: Work closely with other departments, such as sales and marketing, to ensure alignment in client servicing and to enhance the overall client experience.Required Skills and Expectations:The ideal candidate should possess excellent communication and interpersonal skills to interact effectively with clients and colleagues. Strong problem-solving abilities are essential for addressing client issues. A basic understanding of client relationship management principles is needed, along with the ability to use customer relationship management (CRM) software. We expect a proactive attitude and the capability to work both independently and as part of a team, ensuring that client needs are met consistently and efficiently. The ability to manage multiple tasks while maintaining attention to detail is crucial in this role.

We are looking for a dedicated Customer Service Officer to join our team in Kolkata. This full-time position is perfect for freshers who have completed their 12th grade and are eager to start their career in customer service.Key Responsibilities:- Answer Customer Inquiries: Handle phone calls and responses to emails from customers, providing accurate information and support.- Resolve Complaints: Address customer complaints promptly and effectively, ensuring a positive experience while finding solutions to their issues.- Maintain Customer Records: Keep accurate records of customer interactions and transactions to ensure efficient service and follow-up.- Provide Product Information: Offer detailed information about products and services to help customers make informed purchasing decisions.- Collaborate with Teams: Work closely with other departments to ensure customer feedback and issues are communicated effectively for continuous improvement.Required Skills and Expectations:- Strong communication skills are essential to clearly convey information to customers and understand their needs.- A positive attitude is important; being friendly and approachable helps create a welcoming environment for customers.- Basic computer skills are necessary to manage customer data and perform other administrative tasks.- The ability to work in a team is crucial, as the role involves collaboration with colleagues to deliver excellent service.- Freshers should be willing to learn and adapt to the companys processes and customer service protocols.

Job Title: Field Sales ExecutiveLocation: Around KolkataWork Schedule: Flexible timing, 26 working days/monthWe are hiring Field Sales Executives to sell perfumes at different locations across Kolkata.

Looking for a Female Customer Support Exc. for Payment Collection Follow -UP Calls. Candidates must know how to speak in Hindi and Basic Computer Knowledge required

We are looking for a dedicated Airport Ticketing Executive to join our team in Barasat, Kolkata. This role is ideal for recent graduates or those with minimal experience in the airline or travel industry. You will help passengers with ticket bookings and provide excellent customer service.Key Responsibilities:1. Ticket Booking and Cancellation: Assist customers in booking flights, making changes, and processing cancellations, ensuring that all requests are handled efficiently and accurately.2. Customer Service: Provide friendly and helpful service to passengers, addressing their inquiries and concerns about bookings, fees, and travel policies.3. Payment Processing: Handle financial transactions with care, ensuring secure and accurate processing of payments for ticket purchases and charges.4. Information Provision: Share relevant travel information, including flight schedules, baggage policies, and check-in procedures, to enhance passenger awareness and satisfaction.5. Documentation Support: Assist in managing tickets and travel documents, ensuring all necessary paperwork is complete and in order for flights.Required Skills and Expectations:Candidates should have a completed 10th grade education. Strong communication skills and a customer-friendly attitude are essential, as you will interact with passengers daily. Basic computer skills are important for using booking systems accurately. Attention to detail is necessary to manage bookings and transactions correctly. We seek individuals who are punctual, reliable, and eager to learn, making you a valuable part of our team.