Customer Relationship Job Vacancies in Kolkata

The Air Ticketing Executive is responsible for managing ticket bookings and providing excellent customer service in the aviation sector. The position is based in Kolkata, and applicants with 0 to 1 year of experience are welcomed, with a minimum educational qualification of 10th pass.**Key Responsibilities:**- **Ticket Bookings**: Handle ticket booking requests from customers over phone or in person, ensuring accurate and timely processing.- **Customer Support**: Assist customers with inquiries related to air travel, ticket prices, and available flights, focusing on providing a positive experience.- **Reservation Management**: Update and manage customer reservations in the booking system, ensuring all changes are correctly documented and communicated.- **Payment Processing**: Handle payment transactions and provide customers with appropriate receipts for their purchases.- **Coordination with Airlines**: Communicate with airlines to confirm flight availability and resolve any booking issues that may arise.**Required Skills and Expectations:**The ideal candidate should possess strong communication skills, both verbal and written, to effectively assist customers and collaborate with team members. Basic computer skills, particularly in booking software and Microsoft Office, are essential. The ability to work in a fast-paced environment and manage multiple tasks simultaneously will be important. Candidates should demonstrate a positive attitude and exceptional customer service skills to enhance travel experiences. A willingness to learn and adapt to new systems and processes is essential for success in this role.

We are looking for a Back Office Officer to support our operations at our office in Sector 2, Salt Lake City, Kolkata. The ideal candidate is organized, detail-oriented, and eager to learn. No experience is necessary, making this a great opportunity for recent school graduates.Key Responsibilities:1. **Data Entry**: Accurately input and maintain important company information in databases to ensure all records are correct and up-to-date.2. **Documentation**: Organize and file physical and digital documents, making sure that all paperwork is easy to access and stored properly.3. **Support Team Operations**: Collaborate with different departments by providing administrative support, which includes preparing reports and handling inquiries.4. **Communication**: Assist in responding to phone calls and emails professionally, helping to direct inquiries to the appropriate team members.Required Skills and Expectations:Candidates should have a minimum of a 12th-grade education and possess basic computer skills, including proficiency in word processing and spreadsheet applications. Good communication skills are essential, as the role involves interacting with team members and clients. Attention to detail and strong organizational skills will help ensure efficient operations. A positive attitude and a willingness to learn will make candidates stand out in this entry-level position.

We are looking for a dedicated Relationship Manager in Kolkata, India, to build and maintain strong relationships with clients. The ideal candidate will have 1 to 2 years of experience and a graduate degree.Key Responsibilities:1. Client Engagement: Establish and maintain connections with clients to understand their needs and ensure satisfaction, fostering long-term loyalty.2. Problem Solving: Address client concerns and resolve issues promptly, acting as the main point of contact for inquiries and support.3. Product Knowledge: Stay informed about our products and services to provide accurate information and offer tailored solutions to clients.4. Reporting: Prepare regular reports on client interactions and feedback, helping to improve service and identify growth opportunities.5. Collaboration: Work closely with other departments, such as sales and marketing, to ensure alignment in client servicing and to enhance the overall client experience.Required Skills and Expectations:The ideal candidate should possess excellent communication and interpersonal skills to interact effectively with clients and colleagues. Strong problem-solving abilities are essential for addressing client issues. A basic understanding of client relationship management principles is needed, along with the ability to use customer relationship management (CRM) software. We expect a proactive attitude and the capability to work both independently and as part of a team, ensuring that client needs are met consistently and efficiently. The ability to manage multiple tasks while maintaining attention to detail is crucial in this role.

We are looking for a dedicated Customer Service Officer to join our team in Kolkata. This full-time position is perfect for freshers who have completed their 12th grade and are eager to start their career in customer service.**Key Responsibilities:**- **Answer Customer Inquiries:** Handle phone calls and responses to emails from customers, providing accurate information and support.- **Resolve Complaints:** Address customer complaints promptly and effectively, ensuring a positive experience while finding solutions to their issues.- **Maintain Customer Records:** Keep accurate records of customer interactions and transactions to ensure efficient service and follow-up.- **Provide Product Information:** Offer detailed information about products and services to help customers make informed purchasing decisions.- **Collaborate with Teams:** Work closely with other departments to ensure customer feedback and issues are communicated effectively for continuous improvement.**Required Skills and Expectations:**- Strong communication skills are essential to clearly convey information to customers and understand their needs.- A positive attitude is important; being friendly and approachable helps create a welcoming environment for customers.- Basic computer skills are necessary to manage customer data and perform other administrative tasks.- The ability to work in a team is crucial, as the role involves collaboration with colleagues to deliver excellent service.- Freshers should be willing to learn and adapt to the companys processes and customer service protocols.

Job Title: Field Sales ExecutiveLocation: Around KolkataWork Schedule: Flexible timing, 26 working days/monthWe are hiring Field Sales Executives to sell perfumes at different locations across Kolkata.

We are looking for a dedicated and motivated Field Sales Executive to join our team in Behala, Kolkata. The ideal candidate will have 1 to 4 years of experience in sales and possess strong communication skills to build relationships and drive sales.Key Responsibilities:- Customer Engagement: Reach out to potential customers in the field to introduce our products and services. Use effective communication to understand their needs and present solutions that meet those needs.- Sales Strategy: Develop and implement strategies to achieve sales targets. Collaborate with the team to identify new market opportunities and devise effective plans to capture them.- Product Knowledge: Acquire in-depth knowledge of our products and services. Be ready to answer customer queries and provide accurate information to assist in decision-making.- Follow-up Activities: Maintain regular follow-ups with leads and existing customers. Ensure consistent engagement to build long-term relationships and encourage repeat business.- Reporting: Provide daily and weekly reports of sales activities and results. Keep the management updated on market trends and customer feedback.Required Skills and Expectations:Candidates should have a passion for sales and a track record of meeting or exceeding sales targets. Strong interpersonal skills are essential for building customer relationships. We are looking for someone who is self-motivated and can work independently from home while managing their time effectively. A basic understanding of sales processes and techniques will be an added advantage.

Swansh Group is seeking a dynamic and experienced Sales Head to lead its wealth management distribution business across mutual funds, AIFs, PMS, Insurance and other financial products. This role is a revenue centre responsible for driving growth, building strong distribution networks, and managing both B2B and B2C channels reporting to Director.

We are looking for a dedicated Customer Care Executive to join our team. This is a full-time position that will allow you to work from home, making it ideal for freshers who have completed their 12th grade education. Female candidates are encouraged to apply.**Key Responsibilities:**- Responding to Customer Inquiries: You will handle incoming calls, chats, and emails from customers, answering their questions and providing information about our products and services.- Resolving Customer Issues: You will assist customers in resolving complaints or problems related to their orders, ensuring a positive experience for each customer.- Maintaining Customer Records: You will keep accurate and detailed records of customer interactions, noting any issues or feedback to help improve our services.- Providing Product Knowledge: You will stay informed about our products and services so you can give customers the most accurate information and support.- Collaborating with Team Members: You will work with other team members to share information and solve complex issues to enhance customer satisfaction.**Required Skills and Expectations:**Candidates should have excellent communication skills in English, both spoken and written. A pleasant and friendly demeanor is essential for interacting with customers. You should be patient and able to work under pressure, as well as demonstrate problem-solving abilities. Basic computer skills and familiarity with customer service software are also important. Being a team player and being adaptable to changing situations will help you succeed in this role.

Requirement - Field sales Salary - Based on job role. Good incentives. Reward given on finishing the targetTraining provided. Full time and part time job are available. Work from home opportunity is also provided for part time job Time - 12 to 3 pm Contact number or Whatsapp CV - 8910117032

We are seeking a dynamic and customer-focused Relationship Manager to manage client relationships, provide personalized matchmaking services, and achieve assigned business targets. The ideal candidate will be responsible for ensuring high customer satisfaction, driving membership upgrades, maintaining regular client engagement, and supporting clients throughout their matrimony journey.Key ResponsibilitiesClient Relationship ManagementBuild and maintain strong relationships with assigned clients.Understand client preferences, expectations, and partner requirements.Provide personalized matchmaking assistance and recommendations.Conduct regular follow-ups with clients regarding profile activity and match responses.Ensure a high level of customer satisfaction through timely and professional service.Address client concerns, objections, and escalations effectively.Service DeliveryGuide clients on profile enhancement and effective usage of matrimony services.Coordinate introductions and facilitate communication between prospective matches.Monitor client engagement and proactively suggest suitable profiles.Maintain accurate records of client interactions in the CRM system.Ensure service commitments and quality standards are consistently met.Sales & Revenue GenerationAchieve monthly, quarterly, and annual revenue targets.Drive membership renewals, upgrades, and premium service sales.Identify cross-selling and upselling opportunities.Convert leads and inquiries into paid memberships.Maintain target achievement while ensuring a positive customer experience.Performance & ReportingTrack daily activities, conversions, and client interactions.Prepare and submit performance reports to management.Maintain data accuracy and compliance with company policies.Contribute to team goals and participate in performance review meetings.Key Performance Indicators (KPIs)Revenue target achievement.Membership renewal and upgrade conversion rate.Customer satisfaction score.Client retention rate.Number of successful profile engagements/interactions.Follow-up and service quality adherence.Required QualificationsBachelor's degree in Business Administration, Marketing, Communications, or related field.

Good communication skill (Bengali / Hindi / English preferred) Handling customer queries & tour bookings Explaining tour packages to customers Phone call & WhatsApp handling Basic computer knowledge (MS Word / Excel / WhatsApp) Friendly behaviour & positive attitude Freshers can apply (experience preferred but not mandatory) Age: 1835 years Full-time / Part-time option availableBenefits: Attractive salary + incentives Growth opportunity in travel industry Tour-related learning & exposure Safe & professional working environment

We are looking for a motivated Field Sales Executive to join our team in Kolkata. This role is essential for driving sales and building strong relationships with clients. The ideal candidate will have 1 to 2 years of experience and a Bachelors degree.**Key Responsibilities:**- **Identify Leads:** Research and find potential clients to expand the customer base for our products.- **Conduct Sales Visits:** Meet clients face-to-face to present products, answer questions, and close sales.- **Build Relationships:** Establish and maintain good relationships with clients to ensure customer satisfaction and repeat business.- **Achieve Sales Targets:** Meet or exceed sales goals by effectively promoting our products and services.- **Prepare Sales Reports:** Keep detailed records of sales activities and results to monitor progress and identify areas for improvement.- **Collaborate with Team:** Work closely with colleagues and management to share valuable customer insights and improve overall sales strategy.**Required Skills and Expectations:**Candidates should possess strong communication skills and be comfortable speaking with clients. A proven track record in sales or customer service is important. The individual should be self-motivated, organized, and capable of managing time effectively. Additionally, proficiency in using basic sales tools and software will be beneficial. A positive attitude and the ability to work well under pressure are essential for success in this role.

We are looking for a motivated Field Sales Executive to join our team in Kolkata. This role involves actively engaging with customers, driving sales, and promoting our products in the field. **Key Responsibilities:**- **Client Engagement:** Regularly visit potential and existing customers to build strong relationships and understand their needs. This helps in tailoring our offerings effectively.- **Sales Reporting:** Maintain accurate records of sales activities, customer interactions, and feedback to ensure transparency and help in strategizing future sales.- **Product Demonstration:** Present our products to customers, showcasing their features and benefits. This is essential for helping clients make informed purchasing decisions.- **Market Research:** Collect valuable information about competitors and market trends, which will aid in refining our sales approach and staying ahead in the industry.- **Achieving Sales Targets:** Focus on meeting and exceeding monthly sales goals set by management, contributing to the overall growth of the company.**Required Skills and Expectations:**- Strong communication skills are essential to effectively convey product information and build rapport with clients.- Ability to work independently and manage time efficiently, as the role involves travel and meeting clients on-site.- Basic understanding of sales techniques and customer service principles will be important in fulfilling job responsibilities.- A proactive attitude and enthusiasm for sales are crucial to drive results.- While previous experience is a plus, candidates with a positive mindset and a willingness to learn will be considered.

We are looking for a Back Office Assistant to support our team in the New Market Area. This is a full-time position suitable for candidates with 0 to 3 years of experience. A minimum education level of 10th pass is required.**Key Responsibilities:**- **Data Entry:** Accurately input and update data in our systems, ensuring information is current and accessible.- **Documentation:** Assist in organizing and maintaining files and documentation, helping to keep our records in order and easy to retrieve.- **Communication:** Handle communication with other departments and clients, supporting team members and improving workflow.- **Inventory Management:** Help track office supplies and manage stock levels, ensuring that necessary materials are available when needed.- **Routine Administrative Tasks:** Perform various office tasks such as photocopying, filing, and scanning documents to support daily operations.**Required Skills and Expectations:**Candidates should be detail-oriented and possess good organizational skills. Basic computer skills, including knowledge of Microsoft Office, are essential. Strong communication abilities, both verbal and written, will help in interacting effectively with team members and clients. We expect candidates to work well under pressure and be able to manage time efficiently. A willingness to learn and adapt to new tasks is important, as is the ability to work independently as well as part of a team.

We are seeking a dedicated Air Ticketing Executive to join our team in Kolkata. This role involves supporting customers in booking airline tickets and offering excellent service throughout the process.**Key Responsibilities:**- **Ticket Booking:** Handle requests from clients to book air tickets. This includes checking flight availability, price options, and finalizing bookings.- **Customer Assistance:** Provide assistance to customers with any queries related to flights, ticketing policies, and travel itineraries.- **Payment Processing:** Ensure that all payment transactions for ticket bookings are processed accurately and securely.- **Record Maintenance:** Keep accurate records of ticket bookings and customer information to ensure smooth follow-up and service delivery.- **Problem Resolution:** Address any issues that may arise during the booking or travel process, including cancellations or modifications.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential for interacting with customers and understanding their needs.- **Attention to Detail:** Accuracy in handling bookings and payments is crucial to avoid errors that can affect customer satisfaction.- **Basic Computer Skills:** Proficiency in using computers and related software for managing bookings and customer information.- **Team Player:** Ability to work well within a team environment, cooperating with colleagues to ensure efficiency in operations.- **Adaptability:** Willingness to learn and adapt to new tools, systems, and procedures in the airline ticketing industry. This is a full-time, office-based position suitable for candidates with little to no experience in the field, eager to grow their career in travel and tourism.

As an Air Ticketing Staff member in Kolkata, you will play a vital role in assisting customers with their travel needs. This full-time position is ideal for freshers who have completed their 10th grade and are eager to start a career in the travel industry. **Key Responsibilities:**- **Ticket Booking:** You will handle the booking of air tickets for customers, ensuring accurate details such as dates, times, and passenger information are captured.- **Customer Service:** Engaging with customers to understand their travel needs and provide them with the best options available is essential. You will be their point of contact for any queries or support.- **Reservation Management:** Keeping track of all bookings and managing changes or cancellations as required, ensuring a smooth experience for the customer.- **Fare Calculation:** You will assist in calculating fares and providing customers with quotes, explaining any additional fees or charges involved.- **Documentation:** Responsible for preparing and issuing tickets, along with necessary travel documents, ensuring compliance with airline regulations.**Required Skills and Expectations:**Candidates should possess strong communication skills to interact effectively with clients. Attention to detail is crucial for accurately processing bookings and ensuring customer satisfaction. Basic computer skills are necessary to operate booking systems proficiently. A friendly attitude and the ability to work as part of a team will contribute to a positive work environment. Lastly, being organized and capable of managing time effectively will help in handling multiple bookings efficiently.

We are seeking a friendly and outgoing Airport Customer Service Associate in Kolkata. This full-time role is ideal for freshers who have completed at least 10th grade and are eager to provide excellent service to travelers.Key Responsibilities:- **Check-in Assistance:** Help passengers with their check-in process, ensuring they have the necessary documents and luggage tagging secured.- **Boarding Support:** Guide travelers to their boarding gates and provide timely updates about flight departures or delays.- **Customer Queries:** Address any questions or concerns from passengers about flights, airport facilities, or travel regulations, ensuring a positive experience.- **Problem Resolution:** Assist in resolving any issues that may arise during travel, such as missed connections or lost baggage, while maintaining a calm and professional demeanor.- **Service Recovery:** Handle customer complaints with empathy and provide effective solutions to enhance their journey.Required Skills and Expectations:Candidates should possess strong communication skills, both verbal and written, to interact effectively with passengers from diverse backgrounds. A positive attitude and a team-oriented mindset are essential for fostering a welcoming environment in the airport. The ability to stay calm under pressure and manage stressful situations while ensuring customer satisfaction is crucial. Moreover, punctuality and a commitment to working flexible hours, including weekends and holidays, are expected. Ideal candidates will have a passion for travel and a desire to help others.

We are hiring for field sales executive position . Fresher can apply. Experience can also be welcomed. Candidates must carry an updated CV, Aadhar card, Pan Card , Class 12 result, Graduation certificate, cancel cheque

We are seeking an Air Ticketing Executive to join our team in Kolkata. This is a full-time position suitable for candidates with 0 to 1 year of experience and a minimum educational requirement of passing the 10th grade.**Key Responsibilities:**- **Ticket Booking:** Manage the booking of airline tickets for customers, ensuring accuracy and compliance with airline policies.- **Customer Service:** Provide excellent support and assistance to customers, addressing inquiries and resolving any issues related to their travel plans.- **Itinerary Management:** Prepare and issue travel itineraries for clients, ensuring that all details are clearly communicated and confirmed.- **Payment Handling:** Process ticket payments and handle financial transactions securely, ensuring customers receive correct invoices.- **Collaboration:** Work closely with travel agents and airline representatives to obtain the best rates and services for clients.- **Administrative Support:** Maintain organized records of bookings, cancellations, and customer interactions for easy reference and reporting.**Required Skills and Expectations:**Candidates must possess strong communication skills, enabling them to interact effectively with customers and colleagues. A basic understanding of ticketing systems and procedures is essential. Attention to detail is vital, as accuracy in bookings and information is crucial. We expect candidates to be quick learners, able to adapt to new systems and procedures efficiently. A positive attitude and strong customer service orientation are important, as this role involves direct interaction with clients.

We are looking for enthusiastic Ticketing Counter Staff in Kolkata. This full-time position is ideal for fresh graduates who enjoy helping people and providing great customer service.Key Responsibilities:1. **Customer Assistance**: Greet and assist customers with ticket purchases for various events, ensuring a friendly and welcoming atmosphere. 2. **Ticket Sales**: Process ticket sales efficiently and accurately, managing cash and electronic payment transactions while adhering to company policies. 3. **Information Provision**: Provide detailed information about event schedules, ticket pricing, and seating options, helping customers make informed choices.4. **Issue Resolution**: Handle customer inquiries and resolve issues or complaints promptly, ensuring customer satisfaction and a positive experience.5. **Maintain Counter Area**: Keep the ticket counter organized and tidy, ensuring all materials and supplies are well-stocked and accessible.Required Skills and Expectations:Candidates must have excellent communication skills, with the ability to engage and assist customers effectively. A basic understanding of computer systems for ticketing software is essential. Attention to detail is crucial for processing sales accurately. Candidates should be dependable, with a positive attitude and a willingness to learn. Working well under pressure and being part of a team are also important qualities for this role. As this position is office-based, candidates should be willing to work from the office in Kolkata, embracing the fast-paced environment of ticket sales for events.

As an Airport Guest Relationship Executive, you will play a vital role in ensuring a positive experience for travelers at the airport. Your primary responsibility will be to assist guests, answer their queries, and help them navigate the airport environment smoothly.**Key Responsibilities:**- **Guest Assistance:** Provide support to guests by answering questions, guiding them to various airport facilities, and ensuring their needs are met.- **Check-In Support:** Assist guests during the check-in process, helping them with procedures and ensuring a hassle-free experience.- **Handling Complaints:** Address any concerns or complaints from guests promptly and professionally, ensuring they feel heard and valued.- **Information Dissemination:** Share important information about flight schedules, boarding gates, and any other relevant updates to keep guests informed.- **Feedback Collection:** Gather feedback from guests about their experiences at the airport, which will help improve services.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal communication is essential to interact effectively with guests and provide clear information.- **Customer Service Orientation:** A genuine desire to help others and maintain a friendly attitude throughout the interaction with guests is necessary.- **Problem-Solving Abilities:** Ability to think quickly and offer solutions to any challenges faced by guests during their journey.- **Team Player:** Willingness to work collaboratively with fellow staff members to ensure efficient airport operations.- **Basic Computer Knowledge:** Familiarity with basic computer systems and software to assist in various tasks is required. This position is suitable for individuals who are enthusiastic and passionate about providing excellent customer service in a dynamic environment.