Customer Relationship Job Vacancies in Navi Mumbai

We are looking for a Customer Service Executive with 1 to 3 years of experience to join our team in Airoli, Navi Mumbai. The successful candidate will be responsible for providing excellent customer support and ensuring a positive experience for our clients.Key Responsibilities:1. **Customer Support**: Respond to customer inquiries through various channels, including phone, email, and chat, providing accurate information and solutions to their issues.2. **Problem Resolution**: Identify and resolve customer complaints swiftly and effectively, ensuring that customers feel heard and valued.3. **Order Management**: Assist customers with order placement, tracking, and returns, ensuring a seamless shopping experience.4. **Documentation**: Maintain detailed records of customer interactions in our database, enabling proper follow-up and customer service tracking.5. **Customer Feedback**: Gather and relay customer feedback to improve products and services, contributing to overall customer satisfaction.To be successful in this role, candidates should possess strong communication skills and be able to work well in a team environment. Attention to detail is crucial, along with the ability to handle multiple tasks simultaneously. Understanding of customer service principles and a basic proficiency in computer use is required. A positive attitude, patience, and the ability to adapt to changing situations are essential for this role. The position is full-time and requires on-site presence in the office.

A Restaurant Captain oversees daily dining room operations, ensuring smooth service, guest satisfaction, and team coordination. Key responsibilities include greeting guests, taking orders, training and supervising service staff (stewards/waiters), handling complaints, managing reservations, and collaborating with the kitchen to ensure timely food delivery. Expertia AIExpertia AI+4Core Responsibilities of a Restaurant Captain:Service & Guest Management: Warmly greet and seat guests, take orders, and provide menu recommendations. Actively solicit guest feedback to improve service and handle any complaints promptly.Supervision & Training: Lead the service team (servers/busboys) during shifts. Train new staff, conduct team briefings regarding daily specials and VIP guests, and ensure adherence to safety/hygiene standards.Operational Coordination: Coordinate with the kitchen to ensure timely, high-quality food delivery. Inspect stations for cleanliness and proper setup (cutlery, tablecloths, condiments) before and during service.Administrative Duties: Manage reservations, process billing, maintain inventory, and assist with staff scheduling. Expertia AIExpertia AI+9Key Skills & Qualifications:Strong leadership and communication abilities.Excellent customer service and conflict-resolution skills.Thorough knowledge of food, beverages, and service etiquette.Ability to remain calm and professional under pressure

ICICI Lombard We Are Hiring! Role: Customer Relationship Manager (CRM) Location: Vashi, Navi Mumbai (Opp. Vashi StationSector 30, Vashi Navi Mumbai, Maharashtra) Open Positions: 40+ About the Company - ICICI LombardICICI Lombard is one of Indias leading general insurance companies, offering a wide range of insurance products such as: Motor/Car Insurance, Health Insurance, Travel Insurance, Home Insurance, Commercial/Business InsuranceICICI Lombard provides financial protection and support to customers in situations like accidents, illnesses, travel issues, property damage, and more. About the RoleWe are looking for enthusiastic and customer-focused individuals for the position of Customer Relationship Manager (CRM).This is a 100% voice process involving inbound calling, where you will handle and resolve customer queries. Key Responsibilities Handle inbound customer calls Address customer queries and concerns professionally Provide accurate information & ensure customer satisfaction Maintain call records and follow company standards Deliver excellent customer service at all times Qualification Any Graduation (Freshers & Experienced candidates can apply) Salary Details Freshers: 16,000 17,000 (In-hand) 2.55 LPA Experienced: Up to 26,000 (In-hand) 3.7 LPA Shift TimingsFor Male Candidates: Between 7:00 AM to 12:30 AM (Any 9.5-hour shift)For Female Candidates: Between 7:00 AM to 8:30 PM (Any 9.5-hour shift) Working Days & Week Offs 5 Days Working 2 Rotational Week Offs

Job DetailsLocation: 13th Floor Vishwaroop IT Park, Sector 30,, Behind Raghuleela Mall, Opp. Vashi Station Vashi, , Navi Mumbai- , 400705Employment Type: Permanent Employment (Full-time)Work Type: on-siteNo of Openings: 40Created At: 11 September 2025Updated At: 30 September 2025Salary: ,INR 12000 - 20000 / monthlyApplication Deadline: Not specifiedDescription:Company: ICICI Lombard General Insurance Company Ltd.Location: 13th Floor, Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station, Vashi, Navi Mumbai 400705Job Type: Full-time (Work from Office)Vacancies: 70About the RoleICICI Lombard is hiring Customer Relationship Executives Digital Sales to join our high-energy Contact Centre team in Mumbai. The role involves handling customer queries, driving digital insurance sales, and ensuring excellent customer engagement through voice interactions.Key ResponsibilitiesEngage with potential customers over calls to explain insurance products and services.Drive digital sales by converting leads into successful policy issuance.Achieve daily, weekly, and monthly sales targets.Ensure superior customer experience by answering queries clearly.Demonstrate strong knowledge of sales skills and customer relationship management.Participate in mock calls and operational training for sales performance.Qualifications & Skills RequiredEducation: Graduate (Full-time/Part-time).Experience: 0-2+ years (Freshers welcome).Excellent communication in English & Hindi.Sales-oriented mindset with persuasive communication skills.Knowledge of customer service and quality parameters.Ability to confidently explain What skills are required for sales during interview.Work EnvironmentWorking Days: 5 days a week.Week Off: 2 days (rotational).Shift Timings: Fixed shift, 9:30 AM 7:00 PM.Process: Voice-only (No transport provided).Salary & BenefitsFresher CTC: 1.75 LPA (Approx. 12,500 in-hand/month).Experienced CTC (02+ years): Up to 2.50 LPA (Approx. 18,000 in-hand/month).Unlimited incentives for E-Channel (Digital Sales).Career growth in one of Indias leading insurance companies.Skills:SalesCommunication00Experience: 1 - 2 yearsQualification Requirements: Graduation (10 + 2 + 3)About the CompanyName: ICICI LombardAddress:Area: Behind Raghuleela Mall, Opp. Vashi Station Vashi,City: Navi Mumbai-Pincode: 400705Street: 13th Floor Vishwaroop IT Park, Sector 30,Location Link: View on MapHiring Need: Immediate