Customer Relationship Job Vacancies in Delhi NCR

We are looking for an experienced Sales Manager to join our team on MG Road. The ideal candidate will have 5 to 7 years of relevant experience and an M.B.A or PGDM degree. This is a full-time position, located in our office.**Key Responsibilities:**- **Lead Sales Team**: Direct and motivate the sales team to achieve their targets and enhance overall performance. Provide guidance and support to help them succeed.- **Develop Sales Strategies**: Create and implement effective sales strategies to increase market share and drive sales growth. Ensure strategies are aligned with company goals.- **Build Client Relationships**: Establish and maintain strong relationships with key clients and stakeholders. Understand their needs and ensure satisfaction to promote repeat business.- **Analyze Market Trends**: Conduct market research to identify trends and opportunities. Use this information to adapt strategies and stay ahead of competitors.- **Prepare Sales Reports**: Regularly analyze and report on sales performance metrics. Use data to showcase achievements and areas needing improvement.**Required Skills and Expectations:**The successful candidate should possess strong leadership and communication skills. An understanding of sales techniques and market dynamics is essential. The candidate should also be proficient in using CRM software and data analysis tools. A collaborative spirit, along with the ability to work independently in a fast-paced environment, is vital. Lastly, a strong business acumen and problem-solving skills are necessary for managing challenges effectively.

We are seeking a motivated and friendly Customer Care Executive to join our team in Noida Sector 62. This entry-level position is ideal for recent graduates looking to kickstart their career while providing excellent service to our customers.Key Responsibilities:- **Customer Support**: Provide prompt and effective assistance to customers via phone, email, or chat. You will address inquiries, resolve issues, and ensure customer satisfaction.- **Product Knowledge**: Become well-versed in our products and services. This will help you to confidently answer questions and provide accurate information to customers.- **Documentation**: Maintain clear and organized records of customer interactions. This includes noting issues, feedback, and solutions provided to improve future customer experiences.- **Team Collaboration**: Work closely with team members and other departments to ensure that customer issues are resolved efficiently. You will be a vital part of a team dedicated to enhancing customer experiences.Required Skills and Expectations:Candidates should have excellent verbal and written communication skills. A friendly and approachable demeanor is necessary to create a positive customer experience. Candidates should demonstrate strong problem-solving skills and the ability to stay calm under pressure. Basic computer skills and familiarity with customer service software are essential. A proactive attitude and a willingness to learn are highly valued, as this role provides an opportunity for growth in the customer service field.

We are looking for an Air Ticketing Staff member to join our team in Gurgaon, India. This role is ideal for individuals with 1 to 2 years of experience in ticketing services and who have completed their 12th grade. The successful candidate will help customers book flights and manage ticketing requests efficiently.Key responsibilities include:- **Assisting Customers**: You will interact with customers to understand their travel needs, providing suggestions and options for various flights based on preferences.- **Booking and Issuing Tickets**: You will handle the booking process, ensuring accuracy in ticket issuance and reservations while following company procedures.- **Managing Changes and Cancellations**: You will assist customers with changes to their bookings and processing cancellations as needed, ensuring a smooth experience.- **Providing Information**: You will keep customers informed about flight schedules, policies, and prices, answering any questions clearly.To succeed in this role, you should possess strong communication skills, allowing you to convey information effectively to customers. Attention to detail is crucial, as you will be managing important travel information and documentation. Additionally, a basic understanding of computer systems and booking software is expected to efficiently handle ticketing tasks. A friendly attitude and a customer-first mindset will help you thrive in this dynamic environment.

Key Responsibilities:* Handle customer calls, follow-ups, and queries professionally.* Maintain strong customer relationships and ensure satisfaction.* Coordinate with internal teams for smooth operations.* Resolve complaints and provide proper solutions.* Maintain professionalism, discipline, and company standards.

WE ARE HIRING Position: Customer Support Executive Location: Delhi Shift Timing: 5:30 AM - 2:30 PM One-Side Cab Facility Available Salary: Up to 28,000 per MonthEligibility: Freshers Welcome Experienced Candidates Can Apply Good Communication Skills Required Customer Service Experience Preferred (Not Mandatory)Why Join Us? Fixed Morning Shift One-Side Cab Facility Available Great Learning & Growth Opportunity Friendly & Supportive Work EnvironmentInterested candidates can share their CV or contact: Harsh Vijayvargiya 9039608842

We have an urgent requirement from AIS Business Solutions (Gurgaon) for International Voice Process (US Customer Care).Requirement Details:* Experience: Minimum 1 year in International Voice Process only

We need a receptionist in Karol Bagh.Professional receptionist should possess excellent communication skills, a welcoming demeanor, and strong multitasking abilities. They need proficiency in office management software, problem-solving skills, and a high level of organization to efficiently handle inquiries, manage schedules, and represent the company positively.Key Requirements at a Glance:Experience: Previous experience in a recognized corporate firm.

Job Title: Customer AssociateCompany: Skytech AviationJob Location: IGI Airport, New DelhiJob Type: Full-TimeExperience: Freshers OnlyGender: Male & Female Both Can ApplyAge Criteria: 18 to 26 YearsJob Description:Skytech Aviation is hiring enthusiastic and customer-focused individuals for the position of Customer Associate at IGI Airport, New Delhi. This is a great opportunity for freshers who are looking to build their career in the aviation industry.Key Responsibilities:Assist passengers with check-in and boarding proceduresHandle customer queries and provide accurate informationEnsure smooth passenger flow at the airportProvide excellent customer service at all timesCoordinate with airport staff and team membersMaintain a professional and friendly attitudeRequired Skills:Good communication skills Pleasing personality and well-groomed appearanceBasic computer knowledgePositive attitude and customer handling skillsInterview Details:Location: 3rd Floor, C-5, Above Sandoz Restaurant, Opposite Metro Pillar No. 418, Rajouri Garden, New Delhi 110027Why Join Skytech Aviation?Opportunity to work at IGI AirportProfessional work environmentCareer growth in aviation industryfor fresherscontact person : 7982271981

Job Title: Air Ticketing Staff (Fresher)Company Name: Skytech AviationJob Location: Indira Gandhi International Airport (IGI Airport), DelhiJob Type: Full-TimeJob Description:Skytech Aviation is hiring Air Ticketing Staff (Freshers Only) for IGI Airport, Delhi. Male and female candidates who want to start their career in the aviation and airline ticketing sector are welcome to apply.Eligibility Criteria:Experience: Freshers OnlyGender: Male & Female both can applyAge Limit: 18 26 YearsEducation: Minimum 12th PassJob Responsibilities:Assisting passengers with flight ticket booking and reservationsProviding information about flight schedules and faresHandling ticket cancellations and rescheduling requestsAssisting passengers with travel documentationMaintaining customer records and ensuring smooth ticketing servicesSkills Required:Good communication skillsBasic computer knowledgePolite and professional behaviorBasic knowledge of Hindi and EnglishBenefits:Attractive Salary PackageProfessional TrainingOpportunity to work at IGI Airport, DelhiCareer growth opportunities in the aviation industry Contact person : 8595107620

Liaisoning with Builders/Contractors: Build and maintain strong relationships with builders, contractors, and other key stakeholders to generate business opportunities for our products.Relationship Building with Architects & Interior Designers: Develop long-term relationshipswith architects and interior designers, influencing them to specify our products in their designs.Meetings & Presentations: Conduct meetings and presentations to showcase our product offerings, addressing customer needs and concerns, and driving sales conversion.Order Booking: Responsible for handling project sales, tracking the progress of orders, and ensuring that sales targets aremetontime.Ability to lead, inspire, and manage a team towards achieving sales targets and marketing goals. Excellent Sales Skills (B2B) In-depth understanding of lighting products. Knowledge of competitor's situations, sales channel, pricing structure, etc. Experience of marketing and sales planning. Have good Experience in Field. Strong verbal and written communication to interact with clients, internal teams, and seniormanagement.

We are looking for an Air Ticketing Staff member in Delhi, India, who will assist customers with flight bookings and related inquiries. The ideal candidate should have 1 to 2 years of experience in ticketing or travel services and should have completed at least the 12th grade.Key Responsibilities:1. **Booking Flights**: Help customers book flights by finding the best options based on their needs and preferences. Use travel booking systems to ensure accuracy and efficiency.2. **Customer Support**: Provide excellent customer service by answering questions and addressing any concerns related to bookings, cancellations, and changes.3. **Ticketing and Payments**: Process ticket sales and payments accurately. Ensure all transactions comply with company policies and financial regulations.4. **Travel Information**: Keep up-to-date with airline policies and travel regulations. Inform customers about any changes to their flights or relevant travel advisories.5. **Documentation**: Prepare and manage travel documents for customers, ensuring they are correct and sent in a timely manner.Required Skills and Expectations:Candidates should have strong communication and interpersonal skills to interact effectively with customers. Attention to detail is crucial for handling bookings and payments accurately. Familiarity with travel booking software is preferred. The ability to work in a fast-paced environment and manage stress during peak travel seasons is important. A willingness to work full-time from the office is also expected.

We are looking for a Customer Care Executive who is enthusiastic and ready to assist customers with their inquiries and needs. As a vital part of our team, you will play a key role in delivering excellent customer service. **Key Responsibilities:**- **Respond to Customer Inquiries:** Handle incoming calls, emails, and messages from customers, providing accurate information and solutions in a friendly manner. - **Resolve Issues:** Address customer complaints or concerns effectively, ensuring that problems are resolved in a timely fashion to maintain customer satisfaction. - **Maintain Records:** Keep detailed records of customer interactions and transactions for future reference and reporting purposes. - **Follow Up:** Reach out to customers after their inquiries to confirm that issues are resolved and to ensure they are satisfied with the service received. - **Collaborate with Teams:** Work with other departments to relay customer feedback and help improve products or services. **Required Skills and Expectations:**Candidates should have excellent communication skills, both verbal and written, to engage with customers clearly. A positive attitude and patience are essential to handle various customer personalities. You should be comfortable using computers and navigational tools to record interactions and find product information. While prior experience is not necessary, a willingness to learn and adapt is vital. A 12th-grade education or equivalent is required. You should be able to work independently in a home environment and manage your time efficiently.

As a Customer Care Executive, you will play a crucial role in ensuring customer satisfaction and maintaining a positive relationship with our clients. Your primary responsibilities will include:- **Responding to Customer Inquiries**: You will handle incoming calls, emails, and messages from customers, addressing their questions and concerns promptly and professionally.- **Providing Information**: You are expected to give accurate information about our products and services, helping customers make informed decisions.- **Managing Complaints**: You will listen to customer complaints or issues, assist them in finding solutions, and ensure that they feel valued and heard.- **Updating Customer Records**: Your role will involve maintaining and updating customer information in our database, ensuring accuracy and confidentiality.- **Collaborating with Team Members**: You will work closely with your team to share insights and feedback that can improve customer service and operational efficiency.To succeed in this role, you should have excellent communication skills, both verbal and written, allowing you to interact effectively with customers. A calm and patient demeanor is essential, especially when dealing with unhappy customers. Proficiency in basic computer skills and the ability to learn new software systems quickly are important. Ideally, you should be detail-oriented and capable of multitasking to handle various customer queries efficiently. Previous experience is a plus but not necessary, as we welcome candidates with a willingness to learn and grow in a customer-focused environment.

Sales Head - Govt. Business ( minimum 8-10 years experience)Must have relevant IT Hardware experience on Govt domainGeography to manage- Delhi-NCR/NorthProducts to sell - Servers, Storage, Workstations, Desktops, Notebooks and AIO PCs on GeMMust be able to manage quarterly TargetsKnowing OEMs partner portal tools will be an added advantage.Customers verticals to be focussed - Central Govt, Defence, Delhi State Departments, PSUs etcCTC - Not bar for the right candidate

Must have relevant IT Hardware experience Geography to manage- Delhi-NCR/NorthProducts to sell - Servers, Storage, Networking, Workstations, Desktops, Notebooks and AIO PCs and other related SolutionsMust be able to manage / handle monthly and quarterly TargetsKnowing OEMs partner portal tools will be an added advantage.Customers verticals to be focussed - Private Education, Automobile, IT/ITES, Manufacturing , Telecom etcCTC - Not bar for the right candidate

Job Description: Meeting with Clients virtually or during sales visit. Demonstrating and presenting our Services. Establishing new business. (He should have good client base background and also have sound knowledge to create the new business of IT services) Maintaining accurate record. Attending trade exhibitions, conferences and meeting for new business. Reviewing sales performance. Negotiating contracts and packages. Working monthly and annual targets. Self-motivated and driven by targets. The ability to influence and negotiate with others Strong communication skills (including verbal and written) Should aware of IT services Industry. He should be able to work independently and able to develop/establishing new business in India and as well as from abroad.

We are looking for a dedicated Tele Caller to join our team in Gurgaon Sector 18. The ideal candidate should have at least 1 year of experience and be a 12th-grade pass. This role involves making outbound calls to potential clients and providing them with information about our products and services.Key Responsibilities:1. **Outbound Calling**: You will make calls to a list of potential clients, introducing our services and understanding their needs, helping to generate leads and drive sales.2. **Customer Interaction**: You will engage with customers professionally and courteously, addressing any questions or concerns they may have about our products and offering suitable solutions.3. **Data Entry**: Accurately record call details and maintain customer information in our database to ensure up-to-date records for future reference.4. **Follow-Up**: After the initial call, you will follow up with clients who show interest, ensuring they have all required information and persuading them to make a purchase.Required Skills and Expectations:The ideal candidate should possess excellent communication skills, both verbal and written. You must be comfortable speaking on the phone and engaging with potential customers. A strong understanding of sales techniques will be beneficial. You should be organized and able to manage multiple calls efficiently. Being friendly, persuasive, and resilient in the face of challenges is essential to succeed in this role. A positive attitude and a willingness to learn are important qualities we value.

Key ResponsibilitiesCollections: Make outbound calls to customers with overdue payments. Explain account status and negotiate payment arrangements. Update account records accurately after every interaction. Follow up on promises to pay and ensure timely recovery. Adhere to FDCPA and client-specific compliance regulations.Customer Service: Handle inbound calls regarding billing, account status, disputes, and service-relatedissues. Provide first-call resolution and ensure customer satisfaction. De-escalate issues professionally and transfer to appropriate teams when necessary

JOB Description Communication is a must fluent english This role is for a results-driven and customer-centric sales professional who will be responsible for proactively identifying and converting sales opportunities with a global customer base. The primary focus is to drive revenue growth through strategic upselling and cross-selling while ensuring a superior customer experience. This is a target-oriented position within the sales department, not a customer service role.Key Responsibilities:Sales Generation: Proactively identify and engage with customers to understand their needs and present relevant products or services to upsell and cross-sell.Target Achievement: Consistently meet or exceed individual and team sales quotas, revenue targets, and other key performance indicators (KPIs).Customer Relationship Management: Build and maintain strong, long-lasting relationships with customers to foster loyalty and identify future sales opportunities.Product Expertise: Maintain a deep and up-to-date knowledge of all products, services, and promotions to effectively articulate their value and benefits to customers.Objection Handling: Confidently and professionally address customer objections and concerns, employing persuasive sales techniques to close deals.CRM Management: Accurately record all sales activities, customer interactions, and pipeline information in the Customer Relationship Management (CRM) system.Market Awareness: Stay informed about industry trends, competitive offerings, and market conditions to tailor sales pitches and strategies.Required Qualifications & Skills:Experience: Proven experience in a sales role, preferably within a BPO or international call center environment with a track record of meeting or exceeding sales targets.Communication: Exceptional verbal and written communication skills in English, with the ability to engage, persuade, and build rapport with customers from diverse cultural backgrounds.Sales Acumen: Strong negotiation, persuasion, and closing skills. Must be a self-starter with a results-oriented mindset.Problem-Solving: Excellent active listening skills to identify customer needs and pain points, and the ability to recommend tailored solutions.Technical Proficiency: Familiarity with CRM software (e.g., Salesforce, HubSpot) and other sales-related tools.Adaptability: Ability to thrive in a fast-paced, high-pressure, and target-driven international sales environment.Flexibility: Willingness to work flexible shifts to support customers in different time zones..

6- days workingOffice Timming id 10:00-7:00CRMCRM ToolsGood communication skillsMS OfficeCoordination skillsFollow upsKey skills:Order & Lifecycle Management:Customer Retention & Engagement:Database Management:Conflict Resolution

Position Title: Field Sales ExecutiveIndustry: Fashion & TextileLocation: Chandni ChowkDepartment: SalesReports To: Sales Manager / Sales HeadJob Summary:We are looking for a dynamic and result-oriented Field Sales Executive to join our fashionand textile business. The candidate will be responsible for generating sales, maintainingrelationships with clients, and expanding the company's market presence through directfield visits.Key Responsibilities:1. Sales & Business Development:- Identify and develop new business opportunities in the assigned territory.- Visit retailers, wholesalers, boutiques, and distributors to promote products.- Achieve monthly and quarterly sales targets.- Present product catalogs and explain features, pricing, and benefits.2. Client Relationship Management:- Build and maintain strong relationships with existing clients.- Ensure customer satisfaction and handle queries or complaints professionally.- Follow up on orders, payments, and deliveries.3. Market Research:- Monitor market trends, competitor activities, and customer preferences.- Provide feedback to management regarding product demand and improvements.4. Order Management:- Collect orders from clients and coordinate with the backend team for processing.- Ensure timely delivery and proper documentation.5. Reporting:- Submit daily, weekly, and monthly sales reports.- Maintain records of visits, sales, and client interactions.6. Product Knowledge:- Stay updated with the latest fashion trends, fabrics, and product lines.- Educate clients about new collections and offers.Requirements:- Education: Minimum Graduate (preferred in Business, Marketing, or Textile)- Experience: 2-7 years in field sales (preferably in fashion or textile industry)- Strong communication and negotiation skills- Ability to travel extensively- Basic knowledge of MS Office- Good understanding of local marketSkills:- Sales and persuasion skills- Relationship management- Time management- Problem-solving ability- Self-motivated and target-drivenSalary Range:INR 22,000 - 30,000 per month (depending on experience) + IncentivesBenefits:- Travel Allowance- Performance-based incentives- Career growth opportunitiesWorking Conditions:- Field-based role requiring regular travel- Flexible working hours depending on client visits

Position Title: Sales HeadIndustry: Fashion & TextileDepartment: Sales & Business DevelopmentReporting To: Director / CEOJob Summary:The Sales Head will be responsible for leading and managing the overall sales strategy,driving revenue growth, expanding market presence, and building strong relationships withclients in the fashion and textile industry. The role requires a dynamic leader with deepindustry knowledge, strong networking skills, and a proven track record in sales leadership.Key Responsibilities:1. Sales Strategy & Planning:- Develop and implement effective sales strategies to achieve business targets.- Identify new market opportunities and expand the companys customer base.- Set sales targets and monitor performance against goals.2. Team Management:- Lead, mentor, and manage the sales team to achieve high performance.- Conduct regular training and development programs.- Monitor team productivity and provide performance feedback.3. Business Development:- Build and maintain strong relationships with key clients, distributors, and retailers.- Identify new business opportunities in domestic and international markets.- Negotiate contracts and close high-value deals.4. Market Analysis:- Analyze market trends, customer needs, and competitor activities.- Provide insights and recommendations to improve product positioning.5. Revenue & Profitability:- Drive revenue growth and ensure profitability of sales operations.- Monitor pricing strategies and margins.6. Coordination:- Work closely with production, design, and supply chain teams to ensure timely delivery.- Align sales strategies with marketing initiatives.7. Reporting:- Prepare sales reports, forecasts, and performance analysis.- Present updates to senior management.Key Requirements:- Bachelors degree in Business Administration, Marketing, or related field (MBA preferred).- 8-15 years of experience in sales, with at least 3-5 years in a leadership role in thefashion/textile industry.- Strong understanding of fabrics, garments, and market trends.- Excellent communication, negotiation, and leadership skills.- Ability to travel as required.Key Skills:- Strategic Thinking- Leadership & Team Management- Client Relationship Management- Negotiation Skills- Market Analysis- Result-Oriented ApproachLocation:- As per company requirement