Customer Relationship Job Vacancies in Delhi NCR

We are seeking a dedicated and organized Office Secretary to join our team in Peera Garhi. The ideal candidate will ensure smooth office operations and provide essential support to the team.**Key Responsibilities:**- **Managing Office Communications:** Handle incoming calls, emails, and messages, ensuring clear and timely communication within the office and with external clients.- **Scheduling Appointments:** Organize meetings and appointments for staff, managing calendars to avoid scheduling conflicts and keeping everyone informed.- **Document Preparation:** Create and maintain various documents, reports, and presentations, ensuring they are accurate and presented professionally.- **Filing and Record Keeping:** Maintain physical and electronic filing systems, ensuring that all documents are organized and easily accessible for the team.- **Office Supplies Management:** Monitor inventory of office supplies, placing orders as needed to ensure the office is well-stocked and adequately equipped.- **Assisting Staff:** Provide general administrative support to team members as required, helping with tasks ranging from research to preparation of meeting materials.**Required Skills and Expectations:**Candidates should have completed at least the 12th grade. Previous experience is not mandatory, but a strong willingness to learn is essential. Proficiency in basic computer applications like MS Office is required. Strong communication skills, both written and verbal, are necessary to interact effectively in the office. The ideal candidate should be detail-oriented, organized, and capable of multi-tasking. A positive attitude and a collaborative spirit are vital for success in this role. Female candidates are encouraged to apply.

6- days workingOffice Timming id 10:00-7:00CRMCRM ToolsGood communication skillsMS OfficeCoordination skillsFollow upsKey skills:Order & Lifecycle Management:Customer Retention & Engagement:Database Management:Conflict Resolution

We are looking for a Customer Care Executive who is enthusiastic and ready to assist customers with their inquiries and needs. As a vital part of our team, you will play a key role in delivering excellent customer service. **Key Responsibilities:**- **Respond to Customer Inquiries:** Handle incoming calls, emails, and messages from customers, providing accurate information and solutions in a friendly manner. - **Resolve Issues:** Address customer complaints or concerns effectively, ensuring that problems are resolved in a timely fashion to maintain customer satisfaction. - **Maintain Records:** Keep detailed records of customer interactions and transactions for future reference and reporting purposes. - **Follow Up:** Reach out to customers after their inquiries to confirm that issues are resolved and to ensure they are satisfied with the service received. - **Collaborate with Teams:** Work with other departments to relay customer feedback and help improve products or services. **Required Skills and Expectations:**Candidates should have excellent communication skills, both verbal and written, to engage with customers clearly. A positive attitude and patience are essential to handle various customer personalities. You should be comfortable using computers and navigational tools to record interactions and find product information. While prior experience is not necessary, a willingness to learn and adapt is vital. A 12th-grade education or equivalent is required. You should be able to work independently in a home environment and manage your time efficiently.

Location: Okhla Phase 1, New DelhiJob Description:We are looking for a results-driven Industrial Sales Professional to promote and sell our range of industrial products and solutions to B2B clients. The candidate will be responsible for achieving sales targets, building long-term customer relationships, and identifying new business opportunities within the industrial sector.Key Responsibilities:Develop and manage relationships with industrial clients, distributors, and key decision-makers.Generate new business leads through market research, cold calls, and client visits.Understand customer needs and recommend appropriate products or solutions.Achieve assigned sales targets and contribute to company growth.Prepare and present proposals, quotations, and technical specifications.Coordinate with internal teams (operations, logistics, accounts) to ensure smooth order execution.Maintain accurate records of client interactions and sales activities in CRM.Participate in industry exhibitions, trade shows, and networking events.Provide market feedback on pricing, competition, and emerging trends.Required Skills & Qualifications:Bachelors degree in Engineering, Science, or Business (preferred).Of experience in industrial product sales / B2B sales (machinery, tools, packaging, construction, or engineering sectors preferred).Strong communication and negotiation skills.Self-motivated, target-oriented, and able to work independently.Willingness to travel as required.Good knowledge of MS Office and CRM tools.Riya Mishra 8370014003

Key Responsibilities:** Maintain and process client documentation (KYC, account opening forms, nomination forms, etc.)* Coordinate with the Relationship Managers and Sales team for timely data entry and follow-ups.* Update and manage CRM systems, Excel sheets, and other reporting tools.* Assist in transaction processing for mutual funds, insurance, and demat services.* Ensure compliance with SEBI/IRDA/AMFI regulations.* Prepare MIS reports and summaries for management.* Handle customer service backend tasks like updating details, resolving queries (non-voice).* Manage filing, scanning, and digital record keeping.Required Skills & Qualifications:** Graduate in Commerce, Finance, or related field.* Minimum 1 year of experience in financial operations/back office (freshers with good skills can apply).* Strong knowledge of MS Excel, email drafting, and CRM usage.* Basic understanding of financial products like mutual funds, insurance, SIP, Demat etc.* Good communication and coordination skills.Key Traits We Value:** Accuracy & attention to detail* Discipline & time management* Trustworthiness & data confidentiality* Team player attitudeOffice Timing Monday to Saturday (9:30 to 6:00)

Job description :- Technical/Software Skills (if any) __Computer MS word / Office, emailbuilds and maintains strong, positive connections with clients to ensure their satisfaction and loyalty. They act as a liaison between the company and its clients, identifying needs, providing support, and resolving issues. Relationship Managers also look for opportunities to grow business through upsells and new client acquisition. Key Responsibilities ___Marketing of Financial products like Mutual Funds, Insurance, Loans

Position Title: Field Sales ExecutiveIndustry: Fashion & TextileLocation: Chandni ChowkDepartment: SalesReports To: Sales Manager / Sales HeadJob Summary:We are looking for a dynamic and result-oriented Field Sales Executive to join our fashionand textile business. The candidate will be responsible for generating sales, maintainingrelationships with clients, and expanding the company's market presence through directfield visits.Key Responsibilities:1. Sales & Business Development:- Identify and develop new business opportunities in the assigned territory.- Visit retailers, wholesalers, boutiques, and distributors to promote products.- Achieve monthly and quarterly sales targets.- Present product catalogs and explain features, pricing, and benefits.2. Client Relationship Management:- Build and maintain strong relationships with existing clients.- Ensure customer satisfaction and handle queries or complaints professionally.- Follow up on orders, payments, and deliveries.3. Market Research:- Monitor market trends, competitor activities, and customer preferences.- Provide feedback to management regarding product demand and improvements.4. Order Management:- Collect orders from clients and coordinate with the backend team for processing.- Ensure timely delivery and proper documentation.5. Reporting:- Submit daily, weekly, and monthly sales reports.- Maintain records of visits, sales, and client interactions.6. Product Knowledge:- Stay updated with the latest fashion trends, fabrics, and product lines.- Educate clients about new collections and offers.Requirements:- Education: Minimum Graduate (preferred in Business, Marketing, or Textile)- Experience: 2-7 years in field sales (preferably in fashion or textile industry)- Strong communication and negotiation skills- Ability to travel extensively- Basic knowledge of MS Office- Good understanding of local marketSkills:- Sales and persuasion skills- Relationship management- Time management- Problem-solving ability- Self-motivated and target-drivenSalary Range:INR 22,000 - 30,000 per month (depending on experience) + IncentivesBenefits:- Travel Allowance- Performance-based incentives- Career growth opportunitiesWorking Conditions:- Field-based role requiring regular travel- Flexible working hours depending on client visits

Position Title: Sales HeadIndustry: Fashion & TextileDepartment: Sales & Business DevelopmentReporting To: Director / CEOJob Summary:The Sales Head will be responsible for leading and managing the overall sales strategy,driving revenue growth, expanding market presence, and building strong relationships withclients in the fashion and textile industry. The role requires a dynamic leader with deepindustry knowledge, strong networking skills, and a proven track record in sales leadership.Key Responsibilities:1. Sales Strategy & Planning:- Develop and implement effective sales strategies to achieve business targets.- Identify new market opportunities and expand the companys customer base.- Set sales targets and monitor performance against goals.2. Team Management:- Lead, mentor, and manage the sales team to achieve high performance.- Conduct regular training and development programs.- Monitor team productivity and provide performance feedback.3. Business Development:- Build and maintain strong relationships with key clients, distributors, and retailers.- Identify new business opportunities in domestic and international markets.- Negotiate contracts and close high-value deals.4. Market Analysis:- Analyze market trends, customer needs, and competitor activities.- Provide insights and recommendations to improve product positioning.5. Revenue & Profitability:- Drive revenue growth and ensure profitability of sales operations.- Monitor pricing strategies and margins.6. Coordination:- Work closely with production, design, and supply chain teams to ensure timely delivery.- Align sales strategies with marketing initiatives.7. Reporting:- Prepare sales reports, forecasts, and performance analysis.- Present updates to senior management.Key Requirements:- Bachelors degree in Business Administration, Marketing, or related field (MBA preferred).- 8-15 years of experience in sales, with at least 3-5 years in a leadership role in thefashion/textile industry.- Strong understanding of fabrics, garments, and market trends.- Excellent communication, negotiation, and leadership skills.- Ability to travel as required.Key Skills:- Strategic Thinking- Leadership & Team Management- Client Relationship Management- Negotiation Skills- Market Analysis- Result-Oriented ApproachLocation:- As per company requirement

Need a Business Manager for Transformer Manufacturer & service Company for Okhla Delhi location Salary - 70K to 80K 1. The candidate must be a qualified engineer, preferably electrical2. Must have had a minimum of 10 years marketing, sales and serviceexperience of which at least 4 5 years must have been in transformer /breaker business3. Should preferably have worked in a transformer manufacturing industry4. Age about 40 yearsEssential attributes1. Should have leadership qualities2. Excellent communication skills spoken and written3. Should have a pleasing personality, be confident and have the ability toconvince a potential customer4. Should be reasonably well acquainted with personnel in the industry i.e.electrical maintenance and procurement officials5. Should be able to provide technical seminars to potential customers6. Be familiar with various channels of promotion so as to be able toincrease the business7. Should have reasonably good understanding of commercial transactions

As a Customer Care Executive, you will play a crucial role in ensuring customer satisfaction and maintaining a positive relationship with our clients. Your primary responsibilities will include:- **Responding to Customer Inquiries**: You will handle incoming calls, emails, and messages from customers, addressing their questions and concerns promptly and professionally.- **Providing Information**: You are expected to give accurate information about our products and services, helping customers make informed decisions.- **Managing Complaints**: You will listen to customer complaints or issues, assist them in finding solutions, and ensure that they feel valued and heard.- **Updating Customer Records**: Your role will involve maintaining and updating customer information in our database, ensuring accuracy and confidentiality.- **Collaborating with Team Members**: You will work closely with your team to share insights and feedback that can improve customer service and operational efficiency.To succeed in this role, you should have excellent communication skills, both verbal and written, allowing you to interact effectively with customers. A calm and patient demeanor is essential, especially when dealing with unhappy customers. Proficiency in basic computer skills and the ability to learn new software systems quickly are important. Ideally, you should be detail-oriented and capable of multitasking to handle various customer queries efficiently. Previous experience is a plus but not necessary, as we welcome candidates with a willingness to learn and grow in a customer-focused environment.

We are looking for a dedicated Back Office Officer in Delhi with 0 to 2 years of experience. This full-time role involves supporting various administrative and operational tasks within the office.The key responsibilities include:- **Data Entry:** Accurately inputting information into computer systems and databases, ensuring data is correct and up to date.- **Record Maintenance:** Organizing and maintaining physical and digital files to ensure easy access and retrieval of documents when needed.- **Customer Support:** Assisting customers and clients via phone or email, providing them with information and resolving basic queries.- **Report Generation:** Preparing simple reports and summaries of data to assist in decision-making processes.- **Administrative Tasks:** Supporting day-to-day office operations by handling incoming calls, scheduling appointments, and managing correspondence.Candidates should possess strong attention to detail and excellent organizational skills. Good communication skills, both verbal and written, are essential for effective interaction with colleagues and customers. Familiarity with basic computer applications, including word processing and spreadsheets, is expected. We seek team players who can adapt quickly to changes and work efficiently under pressure. A positive attitude and willingness to learn will help you succeed in this role.

As an Airport Ticketing Staff member in Gurgaon, India, you will assist travelers by processing ticket bookings and ensuring their journey begins smoothly. This role welcomes individuals with 0 to 2 years of experience who have completed their 12th grade.Key Responsibilities:1. **Ticket Booking and Issuance**: You will handle ticket sales, process payments, and issue boarding passes, ensuring accuracy in every transaction to enhance customer satisfaction.2. **Customer Service**: You will engage with passengers both at the counter and via phone or email, addressing their queries and providing assistance with itinerary changes or cancellations whenever necessary.3. **Flight Updates**: Keeping passengers informed, you will provide real-time updates on flight schedules, delays, and cancellations, ensuring they are aware of any changes affecting their travel plans.4. **Collaboration with Airlines**: You will work closely with airline representatives to resolve any issues related to tickets or baggage, maintaining smooth communication for efficient operations.5. **Handling Documentation**: Responsible for managing required travel documents, you will ensure all paperwork is processed properly, adhering to aviation regulations and company policies.Required Skills and Expectations:Candidates should possess strong communication skills and a friendly demeanor to interact positively with customers. Attention to detail is crucial for handling ticketing accurately. The ability to work in a fast-paced environment and manage multiple tasks simultaneously is essential. Basic computer skills are necessary to navigate booking systems effectively. A willingness to learn and adapt to new procedures is equally important for success in this role.