Array ( [0] => customer-relationship [1] => pune ) 300+ Customer Relationship Jobs in Pune,Customer Relationship Job Vacancies in Pune Maharashtra
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Customer Relationship Job Vacancies in Pune

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Customer Relationship Manager - Pune

Auxilium HR

  • 2 - 5 yrs
  • 5.0 Lac/Yr
  • Pune
Verbal Communication Coordination Skills Customer Care
1. Responsibilities Community Engagement: Organize events, build relationships, and maintain communication with community members via social media, email, and in-person interactions.2. Meeting Coordination: Ensure smooth meetings by managing logistics and agendas.3. Guest Speaker Management: Identify, invite, and coordinate with industry leaders for community events.4. Metrics Tracking: Monitor community engagement metrics and recommend improvements.5. Maintain regular communication with community members through various channels, including social media, email, and in-person interactions.6. Identify and monitor relevant community metrics, such as event attendance and engagement levels.7. Engage in field visits to connect with community members and coordinate with guest speakers for events.
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Interview For Airport Representative || 12th Pass - Freshers

Bhartiya Airways

  • 0 - 6 yrs
  • 11.0 Lac/Yr
  • Pune
Customer Relationship Air Ticketing Ticket Booking Airport Supervisor Airline Operations Airport Operation Customer Manager Staff Management Passenger Support Ground Operation Airline Customer Service Ground Manager Good Communication Skills Aviation Airport Ticketing Hospitality Customer Service Basic Computer Skills Personality Development Cargo Handling Aviation Security Ground Staff Activities Direct Sales
As an Airport Representative in Pune, you will be the face of our services at the airport, assisting passengers and ensuring a smooth travel experience. This role is suitable for individuals with 0 to 6 years of experience and requires at least a 12th-grade education.Key Responsibilities:1. **Passenger Assistance**: Greet and assist passengers as they arrive at the airport, providing them with information about check-in processes, flight schedules, and boarding gates to enhance their travel experience.2. **Managing Queries**: Address any questions or concerns from passengers regarding their flights or services, ensuring clear communication and a friendly approach to resolve issues promptly.3. **Coordinating Logistics**: Work closely with airline staff and other airport departments to coordinate passenger movements, luggage handling, and any special requests, ensuring everything runs smoothly.4. **Collecting Feedback**: Gather feedback from passengers about their experiences and report it to your supervisor to help improve the quality of services provided.Required Skills and Expectations:Candidates should possess excellent communication and interpersonal skills to interact effectively with diverse passengers. You should be adaptable, able to work in a fast-paced environment, and have a positive attitude. Good problem-solving skills are necessary for addressing passenger issues efficiently. Being a team player and having a professional appearance is essential for this role. Knowledge of basic computer applications is a plus.
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Face-to-Face For Air Ticketing Executive Jobs (Freshers)

Cloud Careers Services

  • 0 - 6 yrs
  • 9.0 Lac/Yr
  • Pune
Air Ticketing Executive Ground Staff Ground Operation Ground Staff Executive Passport Checking Officer Guest Relationship Executive Customer Support Cabin Crew Aviation Aviation Security Aviation Trainer Avionics Airport Staff
An Air Ticketing Executive is responsible for handling flight reservations, ticket issuance, cancellations, and customer support. The role involves working with airline reservation systems, coordinating with clients, and ensuring smooth travel arrangements while delivering excellent customer service. Key Responsibilities:Handle domestic and international flight bookingsIssue, reissue, and cancel air ticketsManage reservation systems like Amadeus GDS, Galileo GDS, or Sabre GDSProvide customers with flight schedules, fares, and travel informationAssist with visa, travel insurance, and itinerary planningHandle customer queries via phone, email, or in personCoordinate with airlines for seat availability and special requestsProcess refunds and handle ticket amendmentsMaintain booking records and documentationEnsure compliance with airline policies and regulationsAchieve sales targets (if applicable in travel agencies) Qualifications:Minimum: 12th Pass or GraduateDiploma or certification in Travel & Tourism / Aviation (preferred) Experience:Freshers can apply1-3 years experience preferred in ticketing or travel industry Skills Required:Knowledge of airline reservation systems (GDS)Good communication and interpersonal skillsBasic computer knowledge (MS Office, email handling)Attention to detail and accuracyProblem-solving and customer handling skillsAbility to work under pressure and meet deadlines Technical Skills:Ticketing software proficiency (Amadeus, Galileo, Sabre)Fare calculation and itinerary planningUnderstanding of airline codes and terminology Working Conditions:Rotational shifts (including weekends & holidays)Office-based or airport-based roleFast-paced work environment Salary Range (India):Fresher: 20,000 - 25,000 per monthExperienced: 25,000 - 70,000+ per month
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Front Desk Receptionist - Full Time - Freshers

Pacific Placements and Business Consultancy Pvt. Ltd.

  • 0 - 2 yrs
  • Chakan Pune
Customer Relationship Receptionist Activities General Administration Telephone Handling Convincing Power Customer Communication Office Work
We are looking for a friendly and organized Front Desk Receptionist to join our team in Chakan Pune. In this role, you will be the first point of contact for our visitors, providing excellent customer service and support to ensure smooth operations.Key Responsibilities:1. **Greet Visitors**: Welcome guests warmly and professionally, making them feel comfortable and valued.2. **Manage Phone Calls**: Answer incoming calls, direct them to the appropriate department, and take accurate messages when needed.3. **Schedule Appointments**: Assist in organizing meetings and appointments, coordinating schedules for staff and clients.4. **Maintain Records**: Keep the reception area tidy and organized, ensuring all documents and materials are in order.5. **Provide Information**: Respond to inquiries from guests and clients about services, company policies, and general information.Required Skills and Expectations:Candidates should possess strong communication skills and a positive attitude towards customer service. A high school diploma (10th Pass) is required, and candidates with 0 to 2 years of experience in a similar role are encouraged to apply. Proficiency in basic computer skills is essential, as you will be using software for scheduling and record-keeping. We expect you to be reliable, punctual, and able to handle multiple tasks in a busy environment while maintaining professionalism and a friendly demeanor.
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Looking For Field Sales Executive

Candor Properties

  • 0 - 5 yrs
  • 2.3 Lac/Yr
  • Wagholi Pune
Customer Relationship Marketing Communication Management Skills Lead Generation Field Sales Negotiation Skills Selling Skills
Candor Properties is looking for enthusiastic and driven Field Sales Executives (Freshers & Experienced) to join our growing real estate team. The role involves interacting with clients, understanding their property requirements, and assisting them in buying, selling, or renting properties in Pune.You will be responsible for handling leads, conducting site visits, and building strong client relationships to close deals successfully.
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Opening For Field Sales Executive

Asset Financial Consultants Pvt. Ltd. (AFCPL)

  • 1 - 4 yrs
  • Pune
Loans DBA Home Loan Executive Personal Loan Loan Against Property Lap Business Loan Car Loan Customer Relationship Strategic Communication Lead Generation Corporate Sales Direct Sales Field Sales Agency Sales Negotiation Skills Field Marketing Selling Skills
Job Overview:Asset Financial Consultants Pvt Ltd is seeking dynamic and results-driven Sales Executives to join our expanding team. The ideal candidates will have a passion for sales and a strong background in selling financial instruments, including Loan Against Property (LAP), home loans, business loans, and car loans. We are looking for individuals who have consistently achieved outstanding sales performance and possess excellent communication skills in Marathi, Hindi, and English.Roles and Responsibilities:Drive sales of financial instruments such as LAP, home loans, business loans, and car loans, meeting and exceeding sales targets.Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions.Should have strong understanding and practical know-how on Loans DBA business.Should be comfortable working with uncertainty.Should be able to source their own leads daily.Should be comfortable working with targets.Should have good communication skills in dealing with banks, NBFCs, construction companies, car dealership employees etc.Should be comfortable working long hours if required. Meet clients, bank officials etc to get leads, logins, sanctions and disbursement of loans.Prepare and deliver effective presentations to clients, showcasing the benefits of our financial products.Maintain accurate documentation and reporting of sales activities, client interactions, and market insights.Collaborate with the marketing team to develop strategies for lead generation and customer acquisition.Conduct market research to identify new business opportunities and stay updated on industry trends.Ensure punctuality in meeting deadlines and exhibit integrity in all work-related activities.Required Skills:Minimum of 2 years of experience in selling financial instruments such as LAP, home loans, business loans, and car loans.Experience and practical know-how of the Loans DBA business.Proven track record of achieving sales targets, with a minimum achievement of 2.25x sales targets.Excellent communication skills in Marathi, Hindi, and English.Strong documentation and reporting skills, with attention to detail.Demonstrated punctuality and a high level of work integrity.100% field work and bike is mandatory.Bachelor
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Hiring Sales Officer For Pune

IDFC First Bank

  • 1 - 3 yrs
  • 2.3 Lac/Yr
  • Pune
Customer Relationship Retail Sales Channel Sales Direct Sales
We are seeking a motivated Sales Officer to join our team in Pune. The ideal candidate will have 1 to 3 years of sales experience and a strong desire to excel in a dynamic environment. Key Responsibilities:1. **Customer Engagement**: Actively reach out to potential clients, understand their needs, and present our products effectively to boost sales.2. **Sales Strategy Implementation**: Follow established sales strategies to meet and exceed monthly sales targets, ensuring consistent growth.3. **Lead Generation**: Identify new business opportunities through various channels, including networking, referrals, and market research.4. **Product Knowledge**: Maintain up-to-date knowledge of our products and industry trends to provide accurate information to clients and differentiate our offerings from competitors.5. **Client Relationship Management**: Build and maintain strong relationships with existing clients, addressing their concerns and working towards their satisfaction.Required Skills and Expectations:Candidates should have at least a 12th-grade education and relevant experience in a sales role. Excellent communication and interpersonal skills are essential for engaging with customers and understanding their needs. A proactive and results-oriented mindset is necessary to achieve sales goals. Candidates should be comfortable working in an office environment and demonstrate the ability to work independently and as part of a team. Basic computer skills and familiarity with sales tools will be beneficial.
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Interview For Customer Care Executive || 10th Pass - Freshers

Telephone Shoppees

  • 0 - 1 yrs
  • 2.5 Lac/Yr
  • Sadashiv Peth Pune
Customer Relationship Outbound Calling Customer Service Customer Support Customer Communication Customer Care Cold Calling Customer Handling
Effective communication skillsKnowledge of CRM systems and proceduresCustomer-focused attitude and the capacity to adjust to and handle various personalitiesExcellent presentation and communication abilitiesPossess a proactive strategy for assistanceThe capacity to adhere to deadlinesProduct knowledgeTime management skills
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Jobs by Popular Location

Customer Care Executive Fresher

Himgiri Hire Purchase Ltd.

  • 0 - 5 yrs
  • 2.5 Lac/Yr
  • Dapodi Pune
Customer Relationship Customer Service Customer Communication Customer Management
We are looking for a Customer Service Executive to join our team in Dapodi. The ideal candidate will play a crucial role in ensuring customer satisfaction and providing support for various customer inquiries.**Key Responsibilities:**- **Assist Customers:** Respond to customer inquiries via phone, email, or chat, providing accurate and timely information to help resolve their issues.- **Product Knowledge:** Stay updated on the company's products and services to offer knowledgeable advice and solutions to customers.- **Handle Complaints:** Address customer complaints professionally and work towards a resolution that satisfies both the customer and the company.- **Document Interactions:** Maintain clear records of customer interactions and transactions to track issues and ensure follow-up where necessary.- **Collaborate with Teams:** Work with other departments to improve customer service processes and enhance overall customer experience.**Required Skills and Expectations:**- Candidates should hold a B.Com degree and have 0 to 5 years of experience in customer service or related roles.- Strong communication skills in English and local languages are essential for effective customer interaction.- The ideal candidate must be friendly, patient, and able to handle difficult situations with professionalism.- Proficiency in using computer systems and customer service software is expected.- A good understanding of customer service principles and practices will be an advantage.- Candidates must be willing to work full-time from our office in Dapodi and possess a positive attitude towards teamwork and problem-solving.
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Hiring For 10th Pass Freshers - Air Ticketing Executive

DPSR Consultancy Solutions

  • 0 - 6 yrs
  • 12.0 Lac/Yr
  • Pune
Air Ticketing Executive Passport Checking Staff Front Desk Executive Customer Support Customer Relationship Officer Ground Staff Ground Operation Cabin Crew Flight Attendant Ground Handling Staff Ground Staff Security
As an Airport Ticketing Executive, you will play a vital role in ensuring passengers have a smooth ticketing experience at the airport. You will be responsible for various tasks that enhance customer satisfaction and streamline ticketing processes. **Key Responsibilities:**- **Ticket Issuance:** Issue tickets for flights through various sales platforms, ensuring accurate and timely processing for travelers.- **Customer Assistance:** Provide assistance to travelers with inquiries about flight schedules, cancellations, and ticket changes, ensuring a supportive experience.- **Data Entry:** Enter and update passenger information into the system accurately, helping maintain precise records for easy access.- **Payment Processing:** Handle payments for ticket purchases effectively, ensuring all transactions are completed securely and efficiently.- **Collaboration:** Work closely with airline representatives and other airport staff to resolve issues that may arise, facilitating smooth operations.**Required Skills and Expectations:**Candidates should have at least a 10th-grade education and can range from freshers to those with up to 6 years of experience. Strong communication skills are essential, as you will interact with diverse passengers and colleagues. Familiarity with ticketing software and basic computer skills is beneficial. Sensitivity to customer needs, a positive attitude, and the ability to work under pressure in a fast-paced environment are crucial for this role. Flexibility in work hours is expected, as shift work is common in the airline industry.
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Opening For Field Sales Executive

VSSPL

  • 4 - 10 yrs
  • 4.3 Lac/Yr
  • Pune
Communication Skills Convincing Power Presentable Customer Relationship Marketing Communication Lead Generation Field Sales B2b Marketing Field Marketing
We are looking for a motivated and experienced Field Sales Executive to join our team in Pune. The ideal candidate will have 4 to 10 years of experience in sales and a strong focus on achieving targets. This is a full-time work-from-home role designed for male candidates.**Key Responsibilities:**- **Identify New Clients:** Actively research and reach out to potential customers to expand our client base. This includes using various tools and methods to find leads and opportunities.- **Build Relationships:** Develop and maintain strong relationships with existing and prospective clients to encourage loyalty and repeat business. Good interpersonal skills will help in establishing trust.- **Conduct Sales Meetings:** Schedule and conduct in-person and virtual meetings with clients to present our products and services, answer questions, and close deals.- **Prepare Sales Reports:** Monitor sales performance and prepare reports detailing all activities and results. This helps track progress towards sales goals and identifies areas for improvement.- **Collaborate with Team:** Work closely with the marketing and support teams to align efforts and strategies for better sales performance.**Required Skills and Expectations:**Candidates should possess excellent communication and negotiation skills. Strong knowledge of sales techniques and the ability to understand customer needs are essential. A self-motivated attitude, along with the capacity to work independently, is crucial for success in this role. Proficiency in using digital sales tools and a results-driven mindset will help in achieving targets effectively.
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Looking For Field Sales Executive

Home Yards Realtor

  • 0 - 1 yrs
  • 2.3 Lac/Yr
  • Kiwale Pune
Customer Relationship Channel Sales Management Skills Negotiation Skills Retail Sales
We are looking for a dynamic and result-oriented Sales Executive to manage project sales, generate leads, and convert prospects into customers for residential projects (1, 2 & 3 BHK flats). The candidate should have strong communication skills and a passion for real estate sales.Handle customer inquiries from walk-ins, WhatsApp, Facebook/Meta ads, and property portalsExplain project details like layout, pricing, amenities, and location advantagesConduct site visits and property presentationsFollow up with prospects and convert them into bookingsCoordinate with the marketing team for campaigns and lead generationMaintain customer database and sales reportsAchieve monthly and quarterly sales targetsBuild strong relationships with clients and channel partners
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Fresher hiring for Customer Care Executive

Hazard Pvt Ltd

  • 0 - 2 yrs
  • 1.5 Lac/Yr
  • Pune
Customer Care Associate Apparel Industry Retail Fmcg Sales Customer Relationship Customer Support
We are looking for a Customer Care Executive in Pune who will play a vital role in providing excellent service to our customers. This position is ideal for individuals at the start of their careers or those with up to 2 years of experience.Key Responsibilities:1. **Respond to Customer Inquiries**: You will assist customers by answering their questions and addressing their concerns, ensuring they receive accurate and timely information.2. **Manage Customer Complaints**: When customers face issues, you will listen to their complaints, provide solutions, and escalate unresolved matters to ensure customer satisfaction.3. **Maintain Records**: You will document customer interactions and feedback in our systems to help improve our services and products.4. **Provide Product Information**: You will need to have a good understanding of the products and services we offer, allowing you to guide customers and enhance their experience.5. **Collaborate with Team Members**: Working closely with your colleagues, you will share insights and updates to ensure a unified approach to customer service.Required Skills and Expectations:Candidates should have completed at least the 10th grade and possess excellent communication skills in English and Hindi. You should be a good listener, patient, and able to handle stressful situations calmly. Strong problem-solving abilities and a basic understanding of computer applications are essential. You must be willing to work full time from the office and adapt to a dynamic work environment.
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Looking For International Customer Support Executive

Cresta Kans

  • 1 - 5 yrs
  • 4.0 Lac/Yr
  • Pune
Customer Relationship International BPO Proficiency in English BPO Customer Service Inbound Process Handling Customer Queries US Shift Night Shift
We
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Sales Manager (Male)

Gi Watertech Pvt Ltd

  • 5 - 8 yrs
  • 8.0 Lac/Yr
  • Pune
Marketing Channel Sales Customer Relationship Management Skills Sales Operations Lead Generation Leadership Technical Sales Negotiation Skills Field Sales B2B Sales Project Sales
Job Description - Sales ManagerWe are looking for a dynamic Sales Manager to drive business growth by generating leads, acquiring new clients, and managing key accounts in the water and wastewater treatment sector (STP/ETP/RO/WTP). The role involves identifying business opportunities, meeting clients, preparing proposals, and closing deals.The ideal candidate should have strong B2B sales experience, excellent communication skills, and the ability to achieve sales targets. Prior experience in water treatment or industrial solutions will be an added advantage.
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Freshers For Front Desk Receptionist - Pune

Health N Wealth Solutions

  • Fresher
  • Female
  • Viman Nagar Pune
Customer Relationship Front Office
As an Office Receptionist, you will be the first point of contact for visitors and clients at our office in Viman Nagar. Your warm and professional demeanor will create a welcoming environment. This role is ideal for fresh graduates who have completed their 12th grade and are eager to start their career in a dynamic office setting.**Key Responsibilities:**- Greet Visitors: You will welcome guests in a friendly manner and guide them to the right places within the office.- Answer Phone Calls: You are responsible for taking calls, directing them to the appropriate staff, and addressing basic inquiries.- Manage Appointments: Keeping track of schedules and booking meetings for staff as required will be part of your daily tasks.- Maintain Reception Area: Ensuring the reception area is tidy and organized, you will create a pleasant atmosphere for all who enter.- Handle Post and Deliveries: You will receive and distribute mail and packages, ensuring everything reaches the right person efficiently.**Required Skills and Expectations:**We seek a female candidate who has a positive attitude and strong communication skills. You should be comfortable interacting with various people and possess good listening abilities. Proficiency in basic computer operations and phone handling is essential. Being well-organized and able to multitask will help you perform effectively in this role. A professional appearance and a commitment to providing excellent customer service are also important for success as an office receptionist.
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Urgent Hiring For Freshers Sales Executive (Male)

Propengine Realtech Pvt Ltd

  • 0 - 2 yrs
  • 5.0 Lac/Yr
  • Wakad Pune
Client Retention Customer Relationship CRM Real Estate Sales Real Estate Marketing Real Estate Consultant Channel Sales
*Sales Executives1. Convincing prospective clients that your organization is the right one to meet up their requirement.2. Managing the client base through excellent follow-up on leads for existing & new clients.3. Sending out details of new properties on the market to potential buyers.4. Working actively on the scheduled appointments and attending to clients.5. Providing guidence to buyers in purchasing property for the right price.6. Maintaining good relations with the Developers team.7. Maintaining MIS & daily sales reports.8. Conduct market research to identify selling possibilities & evaluate customer needs. *Desired Candidates1. Ability to work independently combined with excellent interpersonal skills.2. Strong sales negotiation & communication skills.3. Leadership quality.4. Must be a good team player.5. Must be a good communicator.6. Decision maker.
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Fresher hiring for Customer Success Executive

Workforce Cloud Tech India Private Limited

  • 0 - 2 yrs
  • 8.0 Lac/Yr
  • Pune
Communication Customer Relationship
Learn our platform Recruit CRM and understand the recruitmentbusiness. Answer client queries via chat, email and video calls to gain experience. Help users understand how to use features and suggest workarounds . Uphold communication guidelines and procedures. Build and nurture client relationships. Continuously strive for exceptional service delivery.
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Freshers For Front Desk Receptionist - Pune

Nath Badrikedar Advisors Private Limited

  • Fresher
  • Female
  • Pune
Customer Relationship Receptionist Activities General Administration Front Office Computer Skills Front Desk Office Work Customer Communication
Hiring for Front Desk Receptionist.
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Hiring For Field Sales Executive

Go Career India

  • 1 - 7 yrs
  • 6.0 Lac/Yr
  • Pune
Channel Sales Lead Generation Direct Sales Agency Sales Customer Relationship Corporate Sales b2c Marketing Field Marketing Field Sales
Age - 21 - 30Experience - SalesQualifications - GraduationSalary - 20000 to 30000 in hand fix Salary per month + IncentivesOther Perks - Petrol Allowance + Mobile Allowance + PF + ESIC + Annual Bonus + Life Cover + Health Cover with Family.Documents Required - Updated Resume, PAN Number, Graduation Certificate, Experience/Relieving Letter Company - ICICI PRUDENTIAL Life Insurance Designation - Unit Manager (On Roll Job)You have to do in this Job, which is:1) Products to Sale - Investment & Saving Plan, Pension Plan, Term Insurance, Life Insurance, Health Insurance etc.*2) Lead Generation* - You to generate sales leads from your own contact base.*3) Agents* - Recruit Insurance Agent
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Ground Staff - Full Time - Freshers

DPSR Consultancy Solutions

Ground Staff Cabin Crew Air Ticketing Executive Passport Checking Staff Baggage Service Executive Guest Relationship Executive Customer Support Airport Manager Airport Operation Cargo Staff
Hiring for 66 Jobs for Ground Staff at multiple locations Jobs in Visakhapatnam, Itanagar, Patna, Ahmedabad, Ranchi, Mangalore, Kannur, Indore, Pune, Coimbatore, for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School, I.T.I., B.A, B.C.A, B.Com, B.Sc, B.Tech, Other Bachelor Degree, Any Master Degree with Good knowledge in Ground, Cabin Crew, Air Ticketing Executive, Passport Checking Staff, Baggage Service Executive, Guest Relationship Executive, Customer Support, Airport Manager, Airport Operation, Cargo Staff etc.
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Delivery Executive Jobs For 10th Pass Freshers

Pacific Placements and Business Consultancy Pvt. Ltd.

  • 0 - 1 yrs
  • Sadashiv Peth Pune
Customer Relationship Material Management Packaging Delivery Boy Route Planning
Join our team as a Delivery Executive in Sadashiv Peth, Pune. This entry-level position is perfect for individuals who enjoy being on the move and providing excellent customer service.Key Responsibilities:- **Package Delivery:** You will pick up and deliver packages to customers in a timely and efficient manner, ensuring that all items are handled with care.- **Route Planning:** You are expected to plan your daily route effectively to maximize efficiency and minimize delays.- **Customer Interaction:** Engage positively with customers during deliveries, providing a friendly experience and addressing any questions they may have.- **Record Keeping:** Maintain accurate records of deliveries, including package receipts and any customer interactions, to ensure smooth operations.- **Team Collaboration:** Work closely with team members and supervisors to ensure all delivery processes run smoothly.Required Skills and Expectations:Candidates should be punctual and reliable, with good communication skills to interact with customers pleasantly. A basic understanding of maps and navigation is important for effective route planning. Physical stamina is necessary, as the job involves moving and handling packages. Attention to detail is crucial to ensure that all deliveries are made accurately and on time. Previous experience is not required, making this an excellent opportunity for those starting their careers.
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Fresher - Looking For Back Office Executive

Pacific Placements and Business Consultancy Pvt. Ltd.

  • 0 - 1 yrs
  • Pimple Saudagar Pune
Customer Relationship Microsoft Excel Microsoft Word Internal Communication
We are seeking a dedicated Back Office Executive to support our operations in Pimple Saudagar, Pune. This entry-level role is ideal for recent graduates looking to start their careers in a dynamic environment. Key responsibilities include:- Data Entry: Accurately inputting and updating information in our databases to ensure data integrity.- Documentation: Organizing and managing files, both physical and electronic, to facilitate easy access and retrieval of information.- Customer Support: Assisting in addressing customer queries and complaints by providing timely information and ensuring satisfaction.- Reporting: Preparing daily, weekly, and monthly reports to help management make informed decisions and track performance.- Coordination: Collaborating with different departments to ensure smooth operations and effective communication across teams. To excel in this role, you should have strong attention to detail and excellent organizational abilities. Good communication skills, both verbal and written, are essential for interacting with team members and customers. Proficiency in basic computer applications, such as MS Office, is expected, along with a willingness to learn new software as required. As a Back Office Executive, you should be proactive and able to manage your time effectively, ensuring tasks are completed efficiently. A positive attitude and a readiness to work in a team environment will contribute to your success in this position. Male candidates are preferred for this role.
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Looking For Customer Service Associate

Pacific Placements and Business Consultancy Pvt. Ltd.

  • 1 - 3 yrs
  • Baner Pune
Customer Care Cons Customer Guidance Customer Relationship BPO Operations Domestic BPO International BPO
We are seeking a Customer Service Associate to join our team in Baner, Pune. The ideal candidate will have 1 to 3 years of experience and a post-graduate degree, bringing strong communication and problem-solving skills to provide excellent service to our customers. Key Responsibilities:1. **Customer Support:** Respond to customer inquiries via phone, email, and chat, providing timely and accurate information to enhance customer satisfaction.2. **Issue Resolution:** Address customer complaints and issues compassionately and efficiently, working to resolve problems and ensure a positive experience.3. **Product Knowledge:** Maintain a good understanding of our products and services to help customers make informed decisions.4. **Documentation:** Accurately record customer interactions and maintain detailed logs of inquiries and resolutions for future reference.5. **Collaboration:** Work closely with team members and other departments to share feedback and improve processes and customer experiences.Required Skills and Expectations:Candidates should have strong communication skills, both verbal and written, to effectively engage with customers. Attention to detail is important for accurately capturing customer information and resolving issues. The ability to work in a team environment and a strong customer-oriented attitude are essential. We expect a proactive approach to problem-solving and the willingness to learn and adapt in a fast-paced work environment.
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