CRM Jobs

We are seeking a dedicated CRM Executive to manage customer relationships effectively. This role involves handling customer queries and complaints, coordinating with internal teams, maintaining detailed customer records, and ensuring timely follow-ups to enhance customer satisfaction.Key responsibilities include managing customer relationships, which requires clear communication and effective problem-solving skills. You will address customer queries and resolve complaints, coordinating with other departments as necessary to ensure a smooth experience for our clients. Maintaining accurate customer records is vital, wherein you will input, update, and track customer information diligently. Timely follow-ups with customers will be essential to nurture relationships and ensure customer needs are met.The ideal candidate should possess strong communication skills and the ability to handle customers with care and professionalism. Proficiency in MS Excel is necessary for data management and reporting, while familiarity with CRM software will help streamline processes and improve efficiency. A graduate degree is required, and candidates should have 0 to 2 years of experience in a similar role.This is a full-time position based in Guwahati, India, and it requires working from the office. Female candidates are encouraged to apply. We invite individuals who are eager to grow and contribute positively to our customer relations team.

SHARE YOUR RESUME 8282965559nJoin our team as an Air Cargo Executive in Patna, India. This entry-level position is perfect for recent graduates or those looking to start a career in the air cargo industry. nnAs an Air Cargo Executive, you will play a key role in ensuring the smooth operation of air freight services, facilitating efficient cargo movement.nnKey responsibilities include:nn- Cargo Handling: Ensure that all cargo is handled properly and efficiently, coordinating with team members to maintain workflow.n- Documentation Preparation: Prepare and manage necessary shipping documentation to comply with regulations and facilitate timely deliveries.n- Customer Communication: Act as a point of contact for clients, addressing inquiries and providing updates on cargo status to enhance customer satisfaction.n- Inventory Management: Monitor cargo inventories, updating records accurately to ensure clear tracking of shipments.nnTo succeed in this role, candidates should possess strong communication skills, attention to detail, and the ability to work in a fast-paced environment. Proficiency in basic computer skills is essential for managing documentation and reports. A team-oriented mindset and a willingness to learn are also important, as you will be collaborating with colleagues to ensure operational efficiency. nnThis position is ideal for those eager to gain experience in logistics and air cargo operations.

K9HR SOLUTIONS, Riya Khushalani (HR Manager - Mo. No. 91062 25460 Email ID: hr05@k9hr.com) is looking for a Male Field Sales Executive to handle customer visits, lead generation, client meetings, follow-ups, and business development activities. The candidate must be willing to travel across Gujarat for client visits and sales activities.Key Skills: Field Sales & Business Development Client Handling & Lead Generation Good Communication & Negotiation Skills Willingness to Travel Across Gujarat Valid Driving Licence and Two-Wheeler preferred Basic Computer Knowledge

Airline Ground Staff - Job DescriptionPosition: Airline Ground StaffSalary Range: 4,00,000 - 8,00,000 per yearJob ResponsibilitiesAssist passengers with check-in, boarding, and baggage services.Issue boarding passes and provide flight-related information.Handle passenger queries, requests, and complaints professionally.Assist with baggage check-in, collection, and related issues.Coordinate with airport security, airline teams, and ground-handling staff.Guide passengers to boarding gates and other airport facilities.Assist elderly passengers and passengers requiring special assistance.Support flight arrivals and departures to ensure smooth operations.Maintain passenger records and complete required documentation.Follow airline safety, security, and customer-service procedures.EligibilityMinimum 10+2 / equivalent qualification.Good communication and customer-service skills.Basic computer knowledge.Professional appearance and positive attitude.Ability to work under pressure and in a team.Willingness to work rotational shifts, weekends, and holidays.Salary: 4 LPA - 8 LPA, depending on the airline, experience, location, and applicable allowances.

Handling all fresh inquiries by making outbound phone calls, answering basicqueries, and scheduling their appointments with the Counsellors of K11.These would be all the leads who have already inquired about the courses at K11through various media. The calls would NOT be cold calls to random data.Follow up calls to all these inquiries as required.Update the details on CRM and other systems used by the companySubmit daily activity report to immediate superio

We are seeking a dedicated Client Relationship Manager to join our team in Rajouri Garden, Delhi. The ideal candidate will have 1 to 3 years of experience in building and maintaining client relationships. As a key point of contact, you will ensure client satisfaction and drive loyalty.nnKey Responsibilities:nn1. Client Engagement: Develop strong relationships with clients by understanding their needs and providing tailored solutions to enhance their experience.nn2. Issue Resolution: Address and resolve client inquiries and concerns promptly to ensure a high level of satisfaction.nn3. Feedback Gathering: Collect client feedback and insights to identify areas for improvement and to help shape future services.nn4. Reporting: Prepare regular reports on client interactions and satisfaction metrics to inform management and support strategic decision-making.nnRequired Skills and Expectations:nnCandidates should possess a graduate degree and demonstrated experience in client relations. Strong communication skills are essential, with the ability to convey information clearly and effectively. The role requires excellent problem-solving skills, a proactive attitude, and a commitment to delivering high-quality service. Additionally, candidates should be comfortable working in an office environment and managing multiple client accounts simultaneously. A passion for building relationships and a female candidate preference aligns with our organization's values.

Mandatory Criteria (Can't be neglected during screening) : Candidate must have 6 to 8 years of experience in Real Estate industry Prefer candidates from Banking & Finance Sector, Insurance sector. Candidate must have Knowledge of Real Estate Laws and Regulations. Candidate should have experience in Post-Sale Operations Management, MIS Management & CRM Software handling, Project Documentation & Compliance and Audits on QRC (Query/Request/Complaints) process. Candidate should be good in Customer Relationship Management, Banking & Financial Ties, Financial Management. Candidate should have Excel Proficiency.DescriptionRequired Experience:12 to 18 years (6 to 8 years in Real Estate industry)*Prefer candidates from Banking & Finance Sector, Insurance sectorKRAs1 Post-Sale Operations Management: Extensive knowledge of all post-sale activities including customer handling, documentation, inventory management, team leadership, reporting, collections, home loans, balance transfers, possession processes, and registry.2 Team Leadership & Performance Monitoring: Successfully leading a CRM and post-sales team of 15 members, conducting weekly team performance reviews, and strategizing for service and business improvement.3 Data Analysis & Reporting Expertise: Proficient in processing large volumes of data into meaningful summaries and presentations, generating and distributing accurate management reports on sales, quality, client service, and business performance.4 Excel Proficiency: Advanced skills in Excel, including Pivot Tables, V&H Lookup, logical functions, charts, text columns, IF statements, date formulas, conditional formatting, and more for data analysis and reporting.5 MIS Management & CRM Software: Proficiency in CRM Software such as Farvision, Salesforce or Zoho. Preparing daily MIS reports on collections, outstanding balances, and inventory while providing management with key insights and updates to improve efficiency and consistency in reporting.6 Strategic Analysis & Business Insights: Analysing customer and broker data for business development, providing recommendations to update MIS systems, and producing new report suites for better insight into sales and customer service processes.7 Process Optimization & Risk Mitigation: Identifying gaps in operational activities, optimizing business processes, mitigating risks, conducting internal audits, and implementing strategies to prevent fraud.8 Project Documentation & Compliance: Authorized for critical documentation tasks including agreement execution, payment receipts, demands, reminders, cancellations, and coordination of documentation for bank disbursements and project approvals.9 Financial Coordination & Collection Discipline: Expertise in coordinating with construction teams for timely progress, raising demands for funds, and overseeing collections to ensure financial stability and project completion.10 Audits on QRC (Query/Request/Complaints) process: Ensuring high-quality business practices by streamlining workflows, conducting audits, and maintaining strong customer relationships through timely and quality service delivery audits.11 Bank & NBFC Approvals: Strong ability to secure project approvals from leading banks and NBFCs, ensuring smooth home loan disbursements and financial collaboration for real estate projects.12 End-to-End Possession & Sale Execution: Overseeing the complete process of possession, sale deed, sub-lease deed, and ensuring timely delivery of flats to buyers, thus maintaining customer trust and loyalty.Required Skills:Customer Relationship Management, Banking & Financial Ties, Financial Management, Knowledge of Real Estate Laws and Regulations, Communication Skills, Problem-Solving, Negotiation Skills, Team Leadership, Analytical Skills, Reporting Management, Strategic Thinking, Adaptability and Resilience, Consumer Centric Thinking

Mandatory Criteria (Can't be neglected during screening) : Need Only Male candidates. Candidate must have atleast 10 years experience in Real Estate industry. Candidate should have real estate Experience across PAN India. Candidate should have exposure of handling New Projects of various location / Sites Candidate should be good in Team Handling In education qualification - MBA will be preferred not mandatory. Candidate having good connections with Brokers will be an added advantage.DescriptionRequired Experience:15 to 20 years (10 years in Real Estate industry)KRA :1. Manage sales operations across multiple project sites. Lead, guide, and evaluate multiple on-site sales teams. Conduct weekly performance reviews.2. Responsible for generating sales with existing customers and developing opportunities with new customers with in assigned territory.3. Translate business unit sales strategy into actionable targets for team members.4. Constant review with the marketing team for lead support. Knowledge of projects in Market.5. Drive CP onboarding and expansion strategies across all managed sites. Resolve escalations across sites in coordination with city leadership.6. Work closely with developer stakeholders to ensure alignment and accountability. Optimize resource deployment across teams.7. Compiling and analysing sales figures, sharing the DSR on the daily basis with the senior management.Required Skills:Team handling,Performance Monitoring & Coaching,Selling skills for high-ticket residential projects,Deep knowledge of the local real estate market and customer behaviour,Relationship-building skills.

Mandatory Criteria (Can't be neglected during screening) :Need candidate with 2+ years sales experience in a digital marketing agency.Proven track record of closing high-ticket retainers (50K5L/month).Strong knowledge of Meta Ads, Google Ads, and Funnels.Experience with LinkedIn Sales Navigator and cold email tools.Ability to handle calls, objections, and close independently.Target-driven with CRM or pipeline tracking experience.Excellent communication skills are requiredNeed candidates from Gurgaon or nearby cities only.Key Responsibilities:- Generate and qualify high-ticket leads via LinkedIn, cold emails, and manual outreach Handle inbound queries from Instagram, WhatsApp, and referrals Conduct sales calls with D2C founders and decision-makers Share proposals, pricing decks, and handle objections confidently Close monthly retainers for Meta Ads, Google Ads & Funnel services Track pipeline using CRM or structured sheets Coordinate with onboarding teams after successful deal closureRequirements:- 2+ years of sales experience in a digital marketing agency (mandatory) Strong knowledge of performance marketing (Meta, Google Ads, Funnels) Ability to close high-ticket retainers (50K5L/month) Proven experience in lead generation via LinkedIn Sales Navigator, Cold Mail tools, etc. Fluent in English with solid communication and negotiation skills Confident in handling founder-level conversations and closing independently Target-driven, proactive, and organized in follow-ups and pipeline managementPerks & Benefits:- High-ticket incentives on every closure Direct mentorship from a Meta-Certified Founder Access to proven sales decks, CRM, and lead gen tools Exposure to Shark Tank brands and premium eCom clients

CUSTOMER CARE EXECUTIVE - BORBARI, GUWAHATIWe are looking for a Customer Care Executive, responsible for handling customer queries, resolving complaints, providing product/service information, and ensuring customer satisfaction. The role involves answering calls, emails, or chats, maintaining customer records, and coordinating with other teams when required.

Job Title: Customer Relationship Executive (CRE) / Customer Relationship Manager (CRM)We are hiring a Customer Relationship Executive (CRE) / Customer Relationship Manager (CRM) with 1-2 years of experience.Eligibility:Qualification: Any GraduateExperience: 1-2 years in Customer Relationship, Customer Service, or a similar roleExcellent verbal and written communication skillsStrong interpersonal and customer handling abilitiesAbility to build and maintain positive client relationshipsGood problem-solving skills and a customer-centric approach

We are looking for a female CRM Executive to join our team in Rajouri Garden, Delhi. This is an excellent opportunity for recent graduates or individuals with a year of experience in customer relationship management.nnAs a CRM Executive, you will be responsible for maintaining and enhancing customer relationships. Your key responsibilities will include managing customer interactions, ensuring customer satisfaction, and addressing inquiries promptly to foster a positive customer experience. You will assist in collecting customer feedback and data to help improve services and products. Additionally, you will support the CRM team in tracking and analyzing customer trends to implement effective strategies.nnTo be successful in this role, you should possess strong communication skills, both verbal and written, to interact effectively with customers. Having a customer-focused mindset is essential, as you will be the first point of contact for many. Attention to detail is important in your daily tasks to ensure accurate data entry and customer records. You should also have basic proficiency in using CRM software or strong willingness to learn. A collaborative attitude will help you work well within a team and contribute positively to the company culture.nnIf you are an enthusiastic and motivated individual looking to start your career in customer relationship management, we would love to hear from you.

Answering Inquiries: Respond to customer questions via phone, email, live chat, social media, or in person.Resolving Issues: Handle product returns, process exchanges, troubleshoot problems, and address complaints.Processing Transactions: Receive orders, calculate costs, handle cash or card payments, and update billing details.Managing Accounts: Review customer records, make necessary account updates, and document the details of each interaction.HR RINKY-6001425182

Branch Manager Job Description :- Branch Manager should have deep and strong knowledge of sensor, Temperature controller, thyristors, safety,etc Hands on experience of CRM portal Good knowledge of industry segment Automation, packaging, pharma, HVAC, printing, automobile. Dealer Management/ Experience of managing channels. Having the good knowledge OEMs and end user. Develop strong business relationships with key customers. Together with the branch management team develop strategies to ensure business growth through effective account management and direct customer and market communications. Co-ordinate with other Managers to ensure efficient sharing of resources between branches including National account sales, training and technical support, and project resources. Drive Schneider initiatives by collaborating across business units with clear results. Team handling experience of minimum 5 nos of members Administration Support at branch Achieve target of individual and regionalQualification: B. Tech (Electrical, Electronics Or Instrumentation) Post graduation (Not Compulsory)Experience : Minimum 07-10 Years experience also considered Team handling experience is mandatorySkills : Excellent strategic leadership skills Strong presentation and written and communication skills Advanced understanding of Industrial Automation Excellent customer relationship skills Capability to think beyond the branch activities to continue growth Strong sales, technical and management skills Proficient in Microsoft Office programs including but not limited to, Word, Access and Excel.

Customer Service ManagerExperience: 5-8 YearsLocation: BangaloreHiring Company: Talent Zone ConsultantBrief JD:We are hiring a Customer Service Manager to lead customer support operations, improve service quality, and ensure high customer satisfaction. The role involves managing teams, monitoring service KPIs, handling escalations, and driving process improvements.Key Responsibilities:Manage day-to-day customer service operations and teams.Monitor CSAT, TAT, SLA and other service KPIs.Handle escalated customer issues and ensure timely resolution.Identify process gaps and implement service improvements.Prepare MIS and performance reports.Coordinate with internal teams to resolve customer concerns.Relevant Skillset:Customer Service, Customer Support, Customer Experience, CSAT, SLA, TAT, Escalation Management, Team Management, CRM, MIS, Service Operations, Process Improvement, Quality Management, Voice Process, E-commerce, BFSI

6- days workingOffice Timming id 10:00-7:00CRMCRM ToolsGood communication skillsMS OfficeCoordination skillsFollow upsKey skills:Order & Lifecycle Management:Customer Retention & Engagement:Database Management:Conflict Resolution

K9HR SOlUTIONS, Bansi Vanpariya (HR Manager - Mo. No. 90999 71251 Email ID : hr06@k9hr.com) is looking for Relationship Manager to build and maintain strong relationships with existing and prospective clients. The candidate will understand customer requirements, explain suitable products or services, generate leads, handle client queries, conduct regular follow-ups, and provide ongoing support. The role also involves achieving assigned business targets, identifying new opportunities, coordinating with internal teams, and ensuring high customer satisfaction.

K9HR SOLUTIONS, Riya Khushalani (HR Manager - Mo. No. 91062 25460 Email ID: hr05@k9hr.com) is looking for an Insurance Executive to handle customer inquiries, explain insurance products, generate leads, coordinate with clients, and support the complete insurance sales process. The candidate should have good communication and convincing skills with a customer-focused approach.Key Responsibilities:Generate and follow up on insurance leads.Explain insurance plans, policies, benefits, and terms to customers.Handle customer queries and provide suitable insurance solutions.Coordinate with clients for documentation and policy processing.Maintain regular follow-ups with prospective and existing customers.Achieve assigned sales and business targets.Maintain customer records and sales reports.

K9HR SOLUTIONS, Jahanvee Patel, HR Manager (+91 93134 24062 hr01@k9hr.com) is looking for a dedicated Back Office Assistant in Rajkot, India, who will support our team with various administrative tasks. This full-time role requires a graduate with 1 to 3 years of experience in a similar position.Key Responsibilities:1. Data Entry: Accurately input and update information in our databases to ensure all records are current and organized. This is essential for maintaining reliable information for the organization.2. Documentation Support: Assist in preparing, filing, and maintaining physical and digital documents. Proper documentation helps the team access important information quickly and efficiently.3. Communication: Handle incoming calls and emails, directing them to the appropriate personnel. Clear and effective communication enhances teamwork and customer satisfaction.4. Inventory Management: Monitor office supplies and place orders as necessary to keep operations running smoothly. Keeping an eye on inventory prevents delays in work processes.5. Reporting: Compile and prepare reports based on data as requested by management. This task is crucial for informed decision-making.Required Skills and Expectations:Candidates must possess strong organizational skills and attention to detail to handle multiple tasks accurately. Proficiency in Microsoft Office Suite, particularly Excel, is essential. The ideal candidate should also demonstrate good communication abilities, both written and verbal, along with a willingness to learn and adapt in a fast-paced environment. Teamwork and a proactive approach are important traits for succeeding in this role.