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CRM Jobs

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Customer Relationship Manager (CRM) & Project Coordinator

Panacorp Computer Academy

  • 2 - 8 yrs
  • 3.0 Lac/Yr
  • Nagercoil
CRM Customer Relationship
As a Customer Relationship Manager in Nagercoil, you will play a crucial role in maintaining and enhancing the relationship between the company and its clients. Your primary focus will be on ensuring customer satisfaction and loyalty. **Key Responsibilities:**- **Build Strong Relationships**: Develop lasting relationships with customers by understanding their needs and providing tailored solutions that enhance their experience. - **Respond to Inquiries**: Address customer inquiries and concerns promptly, ensuring that all communications are handled professionally and effectively.- **Manage Customer Accounts**: Oversee customer accounts, ensuring that their details and requirements are up to date, which helps in providing personalized services.- **Analyze Feedback**: Gather and analyze customer feedback to identify areas for improvement and suggest actionable solutions to enhance service delivery.- **Collaborate with Teams**: Work closely with sales and support teams to coordinate efforts and improve service offerings based on customer insights.- **Monitor Customer Satisfaction**: Regularly assess customer satisfaction levels through surveys or direct communication, implementing strategies to address any issues identified.**Required Skills and Expectations:**- A minimum of 2 to 8 years of experience in customer relationship management or a similar role is essential.- Strong communication skills, both verbal and written, are necessary to effectively engage with customers and colleagues.- Problem-solving abilities are crucial for addressing customer concerns and finding appropriate solutions.- You should have a customer-centric mindset, with a focus on enhancing client satisfaction and loyalty.- Proficiency in using customer relationship management software and tools is a plus.- The role requires you to work full-time from the office and adapt to a dynamic work environment.
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Female - Urgent Requirement For Customer Relationship Manager

Pinnacle Placement & Staffing Solution

  • 5 yrs
  • 6.0 Lac/Yr
  • Ahmedabad
Customer Relationship Customer Service Customer Handling MS CRM Service Marketing Customer Support Customer Management Problem Management
Hi, We are hiring Retail Customer Relationship Manager for leading apparels company Degree:-Graduation/MBAExperience:-5-6yLocation:-Ahmadabad Salary :- 50000-60,000 per month Share your Updated resumeBest RegardsPinnacle Placement & Staffing company6265842976
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Interview For Sales Executive || B.C.A - Freshers

Northveil Consultants

  • 0 - 3 yrs
  • 3.5 Lac/Yr
  • Ahmedabad
CRM Sales Sales Process
We are looking for a motivated Sales Executive to join our dynamic team in Ahmedabad. This role is perfect for individuals who are passionate about sales and eager to develop their careers in a fast-paced environment.**Key Responsibilities:**- **Generate Leads:** Identify and reach out to potential customers through various channels, including cold calling and networking, to build a robust client portfolio.- **Conduct Presentations:** Present our products and services to customers, explaining their features and benefits in a clear and engaging manner.- **Manage Client Relationships:** Build and maintain strong relationships with clients to understand their needs and provide tailored solutions, ensuring customer satisfaction.- **Achieve Sales Targets:** Work towards meeting or exceeding monthly and quarterly sales targets set by the company.- **Report Sales Activities:** Maintain accurate records of sales activities, customer interactions, and feedback to provide insights for future strategies.- **Collaborate with Team Members:** Work closely with the sales team and other departments to align goals and share best practices for achieving success.**Required Skills and Expectations:**- Strong communication skills are essential for effectively conveying ideas to clients and collaborating with team members.- A positive attitude and a willingness to learn are important for adapting to a fast-paced sales environment.- Previous sales experience or relevant internships, while not mandatory, will be an advantage.- Basic understanding of sales principles and customer service is desirable.- A professional degree such as B.C.A, B.B.A, or B.Com is required. Candidates with 0-3 years of experience are encouraged to apply.
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Opening For Relationship Manager Sales

Bharat HR

  • 1 - 2 yrs
  • 6.0 Lac/Yr
  • Pune
Retail Sales Sales Direct Sales CRM
URGENT HIRING - RELATIONSHIP MANAGER (FINANCIAL SALES)We are hiring experienced Relationship Managers from Insurance, Stock Broking, Mutual Fund AMC, NBFC, or Banking Sales background for Pune & Mumbai locations.Location: Pune & MumbaiCTC:
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Sales Executive — Fitness / Gym

Soham HR Solutions

  • 0 - 3 yrs
  • 2.3 Lac/Yr
  • Patna
Sales & Business Development Client Relationship Management Communication Skills English & Hindi Fluency Lead Generation Target Achievement Customer Handling Convincing & Negotiation Skills Follow-up & Telecalling Membership Sales Front Desk Management MS Office Basic Computer
Soham HR Solutions is hiring on behalf of a reputed Gym & Fitness Center located in Kankarbagh, Patna (Bihar).We are looking for a dynamic, energetic, and presentable Sales Executive who can drive membership sales and represent the brand with confidence.Promote and sell gym memberships to walk-in and potential clientsConduct gym tours for walk-in clients and convert them into paid membersMake follow-up calls and nurture leads to ensure maximum conversionAchieve monthly sales targets consistentlyBuild and maintain strong client relationships for long-term retentionHandle membership renewals and ensure minimum drop-outs Candidate Requirements:Field Detail Language English & Hindi - Fluent (Both Mandatory) Age 20 to 30 Years Personality Smart, Confident & Well-Groomed Appearance Presentable & Good Looking Experience 0-2 Years (Freshers Welcome) Qualification 12th Pass / Graduate Salary & Benefits: Fixed Salary20,000/- per month Incentives Performance based (Extra Earning) Location Kankarbhagh, Patna - Bihar Job Type Full Time Why Join Us:Fixed salary + attractive incentivesFitness industry growing careerEnergetic & young work environmentMonday to Saturday (Sunday Off) How to Apply: Interested candidates can send their updated resume with photo to our email or contact directly. Soham HR Solutions Patna, Bihar
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Looking For IT Technical Support Engineer

Infinity Hr Solutions

  • 3 yrs
  • 10.0 Lac/Yr
  • Bangalore
CRM Email Support Documentation Technical Services
Job Summary: Identifies opportunities for business expansion in support of the customer sales strategy for supplier offerings. Develops and maintains the business relationship by providing solutions for the company and its defined supplier(s) in a product line, to achieve the identified strategy and business financial objectives. Key Responsibilities: Technical Support: Provide expert technical assistance to customers, answering inquiries, troubleshooting issues, and offering solutions related to our electronics components. Customer Interaction: Interact with customers via email, phone, and live chat to address their technical inquiries, product specifications, and application-related questions. Product Knowledge: Maintain an up-to-date understanding of our product catalog, features, and applications to effectively communicate and provide solutions to customers. Products included but not limited to Passives, Semiconductors (Discrete and ICs), Connectors and cables, Electromechanical products, power supplies and circuit protection, test and Measurements, Opto-Electronics, etc., Inside Sales Support: Collaborate with the inside sales team to assist in identifying customer needs, recommending products, and ensuring customer satisfaction throughout the sales process. Documentation: Document customer interactions and technical solutions, contributing to a knowledge database for reference and training purposes. Problem Solving: Analyze technical challenges and collaborate with cross-functional teams to resolve customer issues effectively and efficiently. Product Improvement: Provide feedback and insights on customer experiences and needs to contribute to product improvements and development. Qualifications Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related field. Proven experience in the electronics industry, including knowledge of electronic components and their applications. Strong technical acumen, with the ability to understand and explain complex technical concepts to non-technical customers. Excellent communication skills, both written and verbal, with a professional and customer-centric approach. Ability to work independently, prioritize tasks, and manage multiple customer inquiries simultaneously. Familiarity with CRM software and other relevant tools for tracking and managing customer interactions (Added advantage) Problem-solving skills and a commitment to providing top-notch technical support to customers. Work Experience: Typically, 3+ years with a bachelor's or equivalent. Shift timings: UK/US shift hours
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Customer Relationship Manager (Female)

Allied Iron Products Pvt Ltd

  • 1 - 3 yrs
  • 3.0 Lac/Yr
  • Durgapur Bardhaman
Customer Relationship Customer Service Customer Handling MS CRM Customer Management Convincing Power Interpersonal Skills Problem Management Negotiation Skills Customer Support
We are looking for a dedicated Customer Relationship Manager in Durgapur, Bardhaman. The ideal candidate should have 1 to 3 years of experience and be a graduate. This full-time office role is perfect for a female professional who is passionate about building strong customer relationships and enhancing client satisfaction.Key responsibilities include:- Managing Customer Accounts: Develop and maintain relationships with customers to understand their needs and ensure their satisfaction.- Handling Queries: Address customer questions and concerns promptly, providing effective solutions and information to enhance their experience.- Promoting Products: Collaborate with the sales team to inform customers about new products and services, driving sales through relationship-building efforts.- Analyzing Feedback: Collect and analyze customer feedback to identify areas for improvement and ensure that client expectations are met.Required skills and expectations:The ideal candidate should have excellent communication skills to effectively interact with clients. Strong problem-solving abilities are essential for addressing customer issues. A customer-focused mindset is critical to enhancing client satisfaction and loyalty. The candidate should also be adept at multitasking and managing priorities in a fast-paced environment. A positive attitude and teamwork spirit are important to collaborate with different departments swiftly. Finally, a basic understanding of CRM software will be advantageous in managing customer interactions effectively.Must have good communication skills in English.
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Freshers & Experience || Full Time || Telecaller

Propshop

  • 0 - 2 yrs
  • 2.0 Lac/Yr
  • Gurgaon Sector 74
CRM Sales
We are hiring for well communication skills candidate
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Jobs by Related Category

Opening For IT Lead

The HADRS Recruitment Services LLP

  • 1 - 2 yrs
  • 2.0 Lac/Yr
  • Rajkot
Team Leadership Software Development IT Project Management Database Management Budget Management CRM Operations Outbound Calling Time Management Inter-department Coordination Basic Reporting
We are looking for an experienced IT Lead to manage our technology team in Rajkot. The ideal candidate should have 1 to 2 years of relevant experience and hold a Masters degree. **Key Responsibilities:**- **Team Leadership:** Oversee the IT team, providing guidance and support to ensure efficient project completion and skill development among team members.- **Project Management:** Plan, initiate, and manage IT projects from conception to completion, ensuring they meet business objectives and deadlines.- **Technical Support:** Act as the main point of contact for technical issues, resolving problems swiftly to minimize downtime and maintain productivity.- **System Maintenance:** Ensure the maintenance and improvement of existing IT systems and infrastructure to enhance operational efficiency.- **Collaboration:** Work closely with other departments to understand their technology needs and provide solutions that address their challenges.- **Training and Development:** Identify training needs within the team and arrange for relevant skills development programs to keep the team updated with the latest technologies.**Required Skills and Expectations:**A successful candidate should have strong leadership abilities, with excellent problem-solving and communication skills. Proficiency in technical areas relevant to the organization is important. The ability to work collaboratively with diverse teams and effectively manage multiple projects is essential. A proactive mindset and willingness to learn new technologies will be highly valued.
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Hiring For 12th Pass Freshers - Customer Operation Executive

Tuanz Silver Jewellery

  • 0 - 2 yrs
  • 3.0 Lac/Yr
  • Female
  • Mumbai
Customer Relationship Management Customer Operation
We are looking for a dedicated Customer Operation Executive to join our team in Mumbai. This role is ideal for individuals with up to 2 years of experience and a minimum of a 12th-grade education.**Key Responsibilities:**- **Customer Support:** Provide assistance to customers through various channels, ensuring their inquiries and concerns are addressed promptly and accurately.- **Order Processing:** Manage the entry and tracking of customer orders, ensuring that all information is correct and processed on time.- **Documentation:** Maintain accurate records of customer interactions, orders, and feedback to help improve service quality and resolve any recurring issues.- **Problem Resolution:** Identify and resolve customer issues in a professional manner, escalating to senior staff when necessary to ensure customer satisfaction.- **Team Collaboration:** Work closely with other departments like sales and logistics to coordinate efforts and improve the overall customer experience.**Required Skills and Expectations:**The ideal candidate should have strong communication skills in English and Hindi, both written and verbal. Attention to detail is crucial to ensure accuracy in data entry and customer service. A friendly and patient attitude toward customers is essential, along with the ability to work in a team environment. Basic computer skills and familiarity with office software are expected, as well as the ability to learn new software tools quickly. You should be able to manage multiple tasks efficiently while maintaining a positive and professional demeanor.
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Fresher hiring for Sales Executive

Arabia Originals

  • 0 - 2 yrs
  • 1.8 Lac/Yr
  • Kondhwa Pune
Management Skills Professional Communication Negotiation Skills CRM Sales Direct Sales
Job Overview:We are looking for a dedicated and confident Sales Executive for hajj and umrah who can handle leads from initial inquiry to final conversion. The role involves client communication, follow-ups, and ensuring a smooth sales process the role is based in Pune (Work from Office at Kondhwa/ Mominpura Branch).Salary: 12,000 - 18,000 Timing: 10:30 AM - 7:30 PM (Day shift)Key Responsibilities:Handle incoming and outgoing leads through calls and messagesUnderstand client requirements and provide suitable solutionsExplain services/packages clearly to clientsFollow up with potential clients regularlyConvert leads into confirmed salesMaintain proper client data and call recordsCoordinate with internal teams for smooth process completionRequirements:Good communication skills (Hindi/English)Basic understanding of sales and client handlingConfident and GraciousAbility to follow up and handle multiple leadsMS Excel / data analysing and handling (preferred)What Were Looking For:Someone who is serious about work and growthStrong follow-up and convincing abilityPatient and responsible towards clientsPerks:Incentives Only based on performanceOpportunity to learn and grow in salesSupportive work environmentImmediate joiners preferredInterested candidates can apply or contact directly.
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Opening For Account & Finance Manager

TPS Consultancy

  • 10 - 12 yrs
  • 0.9 Lac/Yr
  • Uganda
Tally MS-excel MS CRM Office Accountant
Designation :- Account & Finance Manager Department:- Finance & Accounting Qualification:- Any Post Graduation Experience :- 10 Years To 12 YearsSalary:- As Per Interview Gender:- MaleJob Responsibilities:- 1. Manage overall accounting and financial operations of the company2. Prepare and review financial statements, MIS reports, and budgets3. Monitor cash flow, banking transactions, and fund management4. Ensure timely compliance with VAT, WHT and statutory regulations5. Oversee accounts payable, receivable, and general ledger activities6. Coordinate with auditors, tax consultants, and financial institutions7. Implement and maintain internal financial controls and policies8. Analyze financial data and provide insights for management decisions9. Supervise and guide the accounts team10. Ensure accurate and timely monthly, quarterly, and yearly closing of accounts Job Location :- Kampala,Uganda East Africa Industry:- Manufacturing Company
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Business Development Executive Fresher

Drlogy Technologies Pvt Ltd

  • 0 - 1 yrs
  • 2.3 Lac/Yr
  • Female
  • Mavdi Rajkot
Strategic Communication Lead Generation Inside Sales Sales CRM Sales Exellent Negotaition Skill Microsoft Excel
Key Responsibilities:1. Promote and sell Drlogy
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CRM Executive-For Nashik Based Candidates (Female Only)

Career Club Consultancy and Management Services

  • 1 - 3 yrs
  • 2.3 Lac/Yr
  • Nashik
CRM Sales COORDINATION
CRM Executive FemaleExp: Min 1/2 Yrs Handling customer queriesCoordinate with Inter Department (Dispatch, Accounts, etc)Sal: Upto 18 K Nashik
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Account Manager - Mumbai

Auriga IT

  • 3 - 6 yrs
  • Mumbai
Account Manager Information Technology CRM MS Office Manager Information Technology
Position Title: Account Manager (IT)Location: Mumbai (with ability to travel as needed)Primary Responsibilities:Serve as the main point of contact for clients, understanding their IT needs and offering customized solutions.Develop and maintain strong relationships with key clients, ensuring satisfaction and repeat business.Manage project timelines, budgets, and deliverables for client accounts.Coordinate with internal teams (sales, technical, operations) to ensure timely service delivery.Oversee the development and execution of account strategies to achieve business goals.Track project progress and resolve any issues or concerns that may arise.Conduct regular meetings with clients to review performance and discuss new opportunities.Skills Required:Strong understanding of IT products, services, and solutions.Excellent communication, negotiation, and interpersonal skills.Ability to manage multiple accounts and projects simultaneously.Familiarity with CRM tools and project management platforms.Problem-solving skills and ability to handle challenging situations with clients.Proficient in MS Office and other business tools.Qualifications:Bachelor's degree in Business, Information Technology, or related field.Proven experience in account management, preferably in the IT sector.Experience working with cross-functional teams and managing client expectations.Desirable Traits:Proactive, goal-oriented, and detail-driven.Ability to build long-lasting relationships with clients.Strong organizational and time-management abilities.Ability to travel as required for client meetings and project oversight.
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Female - Walk-in Hiring For Sales Administration Executive

Acala Group

  • 1 - 2 yrs
  • 3.0 Lac/Yr
  • New Panvel Navi Mumbai
Call Quality Follow-up Documentation Lead Management Reporting Communication CRM Sales MS Hard Working Sales Administration
We are looking for a dedicated Sales Administration Executive to join our team in New Panvel. The ideal candidate should have 1 to 2 years of experience in sales administration and be able to work from our office. This role is best suited for female candidates.**Key Responsibilities:**- **Order Processing:** Manage customer orders by entering data accurately into the system and ensuring all orders are tracked and fulfilled on time.- **Customer Interaction:** Communicate with clients through phone and email to address inquiries, provide information about products, and resolve any issues.- **Sales Reporting:** Prepare regular sales reports and analyze data to support the sales team in making informed decisions.- **Database Management:** Maintain and update customer databases to ensure that all information is current and accessible for the sales team.- **Sales Support:** Assist the sales team with administrative tasks, including preparing presentations, coordinating meetings, and compiling sales materials.**Required Skills and Expectations:**Candidates should possess excellent communication skills, both verbal and written, to interact effectively with clients and team members. Proficiency in Microsoft Office Suite, particularly Excel and Word, is essential for reporting and data management. Attention to detail and strong organizational skills are necessary for managing multiple tasks efficiently. The candidate should be a team player with a positive attitude and the ability to work in a fast-paced environment. Previous experience in a sales environment will be an advantage.
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Female - Hiring Telesales Executive For Dindoli Surat

Sharpnet Technology

  • 1 yrs
  • 2.5 Lac/Yr
  • Dindoli Surat
Good Communication Skills Basic Computers CRM Sales Marketing Communication Online Sales Lead Generation Negotiation Skills Cold Calling Convincing Power
We are looking for a dynamic and enthusiastic Tele Sales Executive to join our sales team. The ideal candidate will be responsible for promoting and selling our Petrol Pump Software (PPS) to potential clients over the phone. This role requires a combination of sales expertise, product knowledge, and exceptional communication skills to generate leads, close deals, and expand our customer base.________________________________________
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Urgent Hiring For Freshers Sales Executive (Male)

Propengine Realtech Pvt Ltd

  • 0 - 2 yrs
  • 5.0 Lac/Yr
  • Wakad Pune
Client Retention Customer Relationship CRM Real Estate Sales Real Estate Marketing Real Estate Consultant Channel Sales
*Sales Executives1. Convincing prospective clients that your organization is the right one to meet up their requirement.2. Managing the client base through excellent follow-up on leads for existing & new clients.3. Sending out details of new properties on the market to potential buyers.4. Working actively on the scheduled appointments and attending to clients.5. Providing guidence to buyers in purchasing property for the right price.6. Maintaining good relations with the Developers team.7. Maintaining MIS & daily sales reports.8. Conduct market research to identify selling possibilities & evaluate customer needs. *Desired Candidates1. Ability to work independently combined with excellent interpersonal skills.2. Strong sales negotiation & communication skills.3. Leadership quality.4. Must be a good team player.5. Must be a good communicator.6. Decision maker.
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Sales Executive - Full Time - Freshers

Impact HR & KM Solutions

  • 0 - 1 yrs
  • 2.5 Lac/Yr
  • Female
  • Nashik
Sales Direct Sales Sales Process Technical Sales CRM Sales
Key ResponsibilitiesLead Generation: Identifying new business opportunities through cold calling, networking, and social media (LinkedIn).Client Meetings: Conducting product demonstrations and presentations to potential B2B or B2C clients.Negotiation: Handling objections and discussing pricing, credit terms, and delivery schedules to reach an agreement.Relationship Management: Maintaining regular contact with existing clients to ensure satisfaction and identify upselling opportunities.Market Research: Staying updated on competitor activities, market trends, and new product launches in the industry.Sales Reporting: Maintaining accurate records of all activities, pipeline stages, and closed deals in the CRM system.
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Hiring Freshers || Customer Service Associate

G&R Management Consultancy Pvt Ltd

  • Fresher
  • 2.5 Lac/Yr
  • Ranchi
English Language Customer Retention Feedback Management CRM Software Multitasking Conflict Resolution Attention to Detail Chat Process
We are hiring enthusiastic and motivated freshers for the role of Customer Service Associate in an E-commerce Voice Process. Candidates who enjoy interacting with people and want to start their career in the BPO / Customer Support industry are encouraged to apply.Handle inbound customer calls related to orders, delivery, cancellation, return and refund queries.Provide accurate information about products and services.Resolve customer complaints professionally.Maintain good customer satisfaction and call quality.Follow company guidelines and process training.
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Looking For Sales Marketing Executive

Auriga IT

  • 0 - 1 yrs
  • 2.8 Lac/Yr
  • Jaipur
Marketing Marketing Communication Sales CRM MS Office
We are looking for a motivated Sales Marketing Executive intern based in Jaipur to join our dynamic team. This role is perfect for individuals looking to gain hands-on experience in sales and marketing.**Key Responsibilities:**- **Market Research:** Conduct research to identify potential markets and customer needs. This helps in shaping effective marketing strategies and finding new opportunities.- **Lead Generation:** Assist in generating leads through various channels such as social media, email campaigns, and networking events. This is essential for expanding our customer base.- **Sales Support:** Provide support to the sales team by preparing presentations, proposals, and other sales materials. This ensures that the team has the necessary tools to close deals successfully.- **Customer Interaction:** Engage with potential clients to understand their needs and present our products/services effectively. Strong communication skills are vital for building relationships.- **Collaboration with Team:** Work closely with marketing and sales teams to align strategies and share insights. Collaboration enhances overall effectiveness in reaching targets.**Required Skills and Expectations:**Candidates should have strong communication and interpersonal skills to interact with clients effectively. A basic understanding of sales and marketing concepts is preferred. The ability to work in a team and adapt to a fast-paced environment is essential. Attention to detail and a willingness to learn are important traits for success in this role. Familiarity with social media platforms and basic computer skills will be advantageous. Prior experience is not required, making this an excellent opportunity for recent graduates or those looking to enter the industry.
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Service Manager (3-4 Years)

Impact HR & KM Solutions

  • 3 - 4 yrs
  • 5.0 Lac/Yr
  • Nashik
Budget Management Contract Negotiation Project Management Quality Assurance Team Leadership Technical Knowledge Training and Development Problem Solving Data Analysis Inventory Management Risk Management Customer Service Vendor Management Service Delivery Process Improvement Conflict Resolution Customer Relationship Management
Key ResponsibilitiesTeam Leadership: Hiring, training, and supervising technicians, service advisors, and support staff.Workflow Optimization: Managing the schedule of the service floor to ensure jobs are completed on time.Customer Resolution: Handling escalated customer complaints and ensuring a First Time Right (FTR) approach to repairs.Financial Management: Tracking the department's revenue, managing expenses, and ensuring the service center meets its profit targets.Quality Control: Monitoring the quality of work performed and ensuring compliance with safety and industry standards.Inventory Management: Overseeing the availability of spare parts and tools required for service operations. Required SkillsTechnical Expertise: A deep understanding of the products being serviced (e.g., if in an auto-center, knowledge of engine mechanics).Soft Skills: High emotional intelligence to deal with frustrated customers and manage a diverse technical team.Analytical Thinking: Ability to read Service Dashboards and identify why certain metrics (like Turnaround Time) are lagging.Operational Management: Mastery of ERP or Service Management software (like Salesforce Service Cloud or industry-specific DMS).
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Looking For Customer Relationship Management

Impact HR & KM Solutions

  • 1 - 2 yrs
  • 3.0 Lac/Yr
  • Nashik
CRM Customer Relationship
A Customer Relationship Management (CRM) job, often titled CRM Manager or Client Relationship Manager, is a critical role focused on maximizing customer satisfaction, loyalty, and long-term value to the company. This role acts as the primary bridge between the organization and its customers, using data and strategy to ensure a consistent and positive customer experience. Primary Goal of a CRM RoleThe core objective is to develop and implement strategies that enhance the company's relationships with its customers to drive customer retention, reduce churn, and identify opportunities for upselling and cross-selling. Key ResponsibilitiesThe specific duties of a CRM professional often blend strategic, analytical, and hands-on tasks:Relationship Management & CommunicationPrimary Point of Contact: Serve as the main liaison for key clients, addressing inquiries, concerns, and complaints promptly and efficiently.Relationship Building: Establish and maintain strong, profitable, and long-lasting relationships with customers to foster loyalty.Customer Advocacy: Monitor customer satisfaction (e.g., via surveys and feedback) and act as the customer's voice internally to drive product and service improvements.Strategy & Data AnalysisCRM Strategy Development: Design and execute holistic CRM strategies (e.g., email marketing, loyalty programs, lifecycle campaigns) that align with business goals.Data Utilization: Collect, analyze, and interpret customer data (behavior, trends, purchasing history) from the CRM system to gain actionable insights.Segmentation & Targeting: Segment the customer base for targeted communications and personalized engagement campaigns.Performance Reporting: Track and report on key metrics and KPIs, such as customer lifetime value (CLV), churn rate, and campaign ROI, to senior management.System & Process ManagementCRM System Oversight: Oversee the implementation, maintenance, and daily operation of the CRM software (e.g., Salesforce, HubSpot), ensuring data integrity and optimal functionality.Cross-Functional Collaboration: Work closely with the Sales, Marketing, and Product Development teams to ensure a cohesive and effective customer journey across all touchpoints.Training: Provide training and support to internal teams (Sales/Support) on the effective use of the CRM system and best practices for customer engagement.
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