CRM Jobs

Customer Relationship Manager (CRM)

We are seeking a Business Development Team Leader to guide our efforts in expanding our market presence in Bangalore. This role requires effective leadership and a keen understanding of business growth strategies to drive results. Key Responsibilities:1. **Team Leadership**: Oversee and mentor a team of business development professionals, providing guidance and support to help them achieve their targets. This involves regular training sessions and performance evaluations.2. **Strategic Planning**: Develop and implement business development strategies to increase our client base and revenue. This includes identifying market opportunities and trends that align with company goals. 3. **Client Relationship Management**: Foster strong relationships with potential and existing clients to understand their needs and provide tailored solutions. Nurturing these relationships is crucial for long-term success.4. **Performance Tracking**: Monitor team performance against key metrics and adjust strategies as necessary. This includes regular reporting to senior management on team achievements and areas for improvement.5. **Collaboration**: Work closely with marketing, sales, and product teams to ensure alignment on business objectives and to leverage resources effectively.Required Skills and Expectations:Candidates should possess a relevant graduate degree with 2 to 4 years of experience in business development or sales. Strong leadership and interpersonal skills are essential, along with a proven track record of meeting or exceeding sales targets. Excellent communication skills and the ability to work collaboratively in a team are critical for success in this role. A proactive attitude and adaptability in a fast-paced environment are highly valued.

We are looking for a Business Development Executive to join our team in Metoda GIDC, Rajkot. The ideal candidate will have at least two years of experience and hold a graduate degree. This role requires strong communication skills and a drive to expand our customer base and market presence.Key Responsibilities:Responsible for lead generation through calls and online portals, sharing company profiles via email and WhatsApp, maintaining customer contact databases, preparing and dispatching samples, coordinating with Sales, Admin, Store and Production teams, maintaining quotation and dispatch records, following up on payments and material readiness, collecting customer satisfaction and other data for ISO and analysis purposes, updating CRM, completing daily checklists and reports, attending weekly/closing meetings, preparing monthly plans and summaries, and providing overall support to the Marketing and Field Sales teams.

* Handle inbound and outbound calls to prospective students.* Follow up on student enquiries from CRM/back-office data.* Explain course details, fees, schedules, and placement support.* Conduct regular follow-ups via calls and WhatsApp.* Update lead status and student information in the CRM.* Respond to student and parent queries professionally.* Build and maintain positive student relationships.* Convert enquiries into admissions and achieve targets.* Prepare and submit daily call and follow-up reports.

As a Customer Relationship Manager, you will play a vital role in ensuring our customers have a great experience with our services. You will be the main point of contact, helping to build and maintain strong relationships with our clients.**Key Responsibilities:**- **Customer Interaction:** Regularly engage with customers to understand their needs and concerns, providing timely support and assistance.- **Issue Resolution:** Address and resolve customer complaints efficiently, ensuring customer satisfaction and loyalty.- **Relationship Building:** Cultivate lasting relationships with customers through regular follow-ups and personalized communication.- **Feedback Collection:** Gather feedback from customers about their experiences and suggestions, to help improve our services.- **Reporting:** Keep detailed records of customer interactions and feedback, reporting insights to the management for further improvements.- **Collaboration with Teams:** Work closely with sales, marketing, and product teams to ensure alignment and enhance customer experience.**Required Skills and Expectations:**- Strong communication skills, both verbal and written, are essential for effectively engaging with customers.- Good organizational skills and the ability to manage multiple tasks simultaneously are important.- A proactive attitude with a willingness to learn and adapt to changing situations is expected.- Basic knowledge of customer relationship management software or tools would be an advantage.- Candidates should be female and hold at least a 12th grade education, with experience ranging from 0 to 5 years in a related field.

We are looking for a Back Office Officer to support our operations at our office in Sector 2, Salt Lake City, Kolkata. The ideal candidate is organized, detail-oriented, and eager to learn. No experience is necessary, making this a great opportunity for recent school graduates.Key Responsibilities:1. **Data Entry**: Accurately input and maintain important company information in databases to ensure all records are correct and up-to-date.2. **Documentation**: Organize and file physical and digital documents, making sure that all paperwork is easy to access and stored properly.3. **Support Team Operations**: Collaborate with different departments by providing administrative support, which includes preparing reports and handling inquiries.4. **Communication**: Assist in responding to phone calls and emails professionally, helping to direct inquiries to the appropriate team members.Required Skills and Expectations:Candidates should have a minimum of a 12th-grade education and possess basic computer skills, including proficiency in word processing and spreadsheet applications. Good communication skills are essential, as the role involves interacting with team members and clients. Attention to detail and strong organizational skills will help ensure efficient operations. A positive attitude and a willingness to learn will make candidates stand out in this entry-level position.

We are looking for a full-time Tele Caller based in Thiruvananthapuram. This role is open to candidates with 0 to 2 years of experience, and applicants should have a diploma. The position is exclusively for female candidates.**Key Responsibilities:**- **Making Calls:** You will reach out to potential customers to introduce our products or services, ensuring clear communication and understanding.- **Providing Information:** It's important to answer any questions or concerns that clients may have about our offerings, helping them make informed decisions.- **Updating Records:** Maintain accurate records of customer interactions and feedback in our database to enhance future communication and follow-ups.- **Meeting Targets:** You will work towards meeting daily and monthly call quotas, which will help the company grow and improve sales.- **Following Up:** Regularly follow up with leads to nurture relationships and convert them into loyal customers.**Required Skills and Expectations:**- Strong verbal communication skills are essential to clearly convey information and engage with customers effectively.- Good listening skills to understand customer needs and respond appropriately, demonstrating empathy and care.- Basic computer skills to manage databases and record customer interactions efficiently.- A positive attitude and resilience to handle objections and rejections calmly and professionally.- Ability to work well in a team environment, contributing to group goals while also achieving personal targets.If you are motivated and enjoy speaking with people, we encourage you to apply.

We are looking for a Sales Manager to join our team at our Dadri Road location. The ideal candidate will have 2 to 5 years of experience in sales management, demonstrating strong leadership and a passion for driving sales growth.**Key Responsibilities:**- **Develop Sales Strategies:** Create effective sales strategies to meet company goals and increase revenue. This involves analyzing market trends and identifying target customers.- **Lead Sales Team:** Manage and guide the sales team to achieve individual and collective targets. Provide coaching and support to help them perform at their best.- **Build Customer Relationships:** Foster strong relationships with existing customers and develop new ones to expand the client base. This includes regular communication and addressing any concerns.- **Monitor Sales Performance:** Track and analyze sales metrics to evaluate team performance. Use this data to make informed decisions and adjust strategies as necessary.- **Conduct Market Research:** Gather information about competitors and market conditions to identify opportunities for growth. This helps in staying ahead of the competition.**Required Skills and Expectations:**Candidates should have excellent communication and interpersonal skills to effectively interact with clients and team members. Strong analytical abilities are essential for performance monitoring and strategy development. A proven track record in sales is required, along with the ability to motivate and lead a team. Proficiency in using CRM software and Microsoft Office is expected, as these tools will be vital in day-to-day operations. A proactive and results-driven mindset will help in achieving sales targets.

As a Customer Care Executive, your role is crucial in ensuring that our customers receive exceptional service and support. You will be the first point of contact for customers, helping them with inquiries and resolving their issues.**Key Responsibilities:**- **Handle Customer Inquiries:** Address customer questions and concerns through multiple channels, including phone, email, and chat, ensuring prompt and accurate responses.- **Resolve Issues:** Identify, troubleshoot, and resolve customer complaints efficiently, taking ownership of each case to ensure customer satisfaction.- **Provide Product Knowledge:** Educate customers about our products and services, assisting them in understanding features and benefits to enhance their experience.- **Maintain Records:** Document customer interactions and transactions accurately in the system to ensure proper follow-up and resolution tracking.- **Collaborate with Other Teams:** Work closely with sales, technical support, and other departments to find solutions and improve the overall customer experience.**Required Skills and Expectations:**Candidates should possess strong communication skills and a friendly demeanor to build rapport with customers. A problem-solving attitude is essential as you will need to address various customer issues effectively. Experience in customer service or call center operations is preferred, but not mandatory for those eager to learn. You should be detail-oriented with good organizational skills to handle multiple inquiries simultaneously. Additionally, proficiency in basic computer applications is necessary to log and track customer interactions. A minimum educational qualification of completing the 12th grade is required, along with a willingness to work full-time from our office in Gurgaon.

We are looking for a Field Sales & Marketing Executive to join our team at Aarth Fin-trade Private Limited. The role requires candidates who are skilled in building customer relationships, following up on leads, and maximizing sales opportunities. Identify prospects and develop sales strategies to drive business growth.

We are seeking an Airport Guest Relationship Executive to provide exceptional customer service to travelers at the Ranchi airport. This role is perfect for freshers looking to start their careers in the hospitality and travel industry.The key responsibilities include greeting passengers warmly as they arrive, ensuring they feel welcomed and supported. You will assist guests with their inquiries about flights, airport facilities, and services. Another important duty is to manage passenger complaints, ensuring they are addressed promptly and efficiently to maintain high levels of customer satisfaction. Additionally, you will provide guidance on navigating the airport, helping guests locate check-in counters, boarding gates, and lounges.To succeed in this role, strong communication skills are essential. You should be able to speak clearly and listen attentively to passenger needs. An upbeat and friendly demeanor is crucial, as you will often be the first point of contact for travelers. Teamwork skills are also important, as you will work closely with other airport staff to create a seamless experience for guests. Moreover, being knowledgeable about airport procedures and attractions can greatly enhance your ability to assist travelers. A positive attitude, willingness to learn, and a strong sense of responsibility will help you thrive in this fast-paced environment. If you are enthusiastic and enjoy helping others, this position could be a great fit for you.

We are looking for a motivated Sales Manager to join our team. This part-time position allows you to work from home, making it easy to balance your work and personal life. Ideal candidates will have up to 3 years of experience in sales and a minimum education of 12th grade.Key responsibilities include:1. **Lead Generation**: Identify and reach out to potential customers through various channels including social media and networking platforms.2. **Sales Presentations**: Create and deliver engaging presentations to showcase our products or services to prospective clients.3. **Client Relationship Management**: Build and maintain strong relationships with clients to understand their needs and provide excellent customer service.4. **Sales Tracking and Reporting**: Monitor sales activities and results, preparing regular reports to evaluate performance and strategize accordingly.Required skills and expectations:Candidates should possess strong communication and interpersonal skills, enabling effective interaction with clients and team members. Basic knowledge of sales techniques and enthusiasm for driving results will be essential. Self-motivation and the ability to work independently are crucial, as this role is remote. Time management skills are important to balance multiple tasks efficiently. You should be comfortable using digital tools for communication and tracking sales activities. While prior sales experience is beneficial, candidates with a strong willingness to learn and grow in this role are encouraged to apply.

As a Floor Manager, you will play a critical role in overseeing daily operations and ensuring a smooth workflow on the floor. This position requires a proactive and organized individual who can manage both staff and customer interactions effectively.**Key Responsibilities:**- **Staff Management:** Supervise and guide team members to maintain high performance and morale. This includes training new staff and offering ongoing support to enhance productivity.- **Operational Oversight:** Monitor daily operations to ensure efficiency and compliance with established procedures. Address any issues that arise to keep everything running smoothly.- **Customer Interaction:** Engage with customers to provide exceptional service and resolve any complaints or inquiries. This will help create a positive customer experience and encourage repeat business.- **Inventory Control:** Manage inventory levels by performing regular checks and coordinating with suppliers to ensure adequate stock. This is crucial to meet customer demands without delays.- **Reporting:** Prepare and present reports on floor operations, staff performance, and sales figures to upper management. This data is essential for making informed decisions.**Required Skills and Expectations:**Candidates should have 3 to 8 years of experience in a management role, ideally within a retail or hospitality environment. A degree in B.C.A, B.B.A, or B.Com is preferred. Strong leadership and communication skills are essential for motivating staff and interacting with customers effectively. The ability to solve problems quickly and maintain organization in a busy environment is crucial. You should be adaptable and willing to work directly from the office to manage daily operations efficiently.

We are looking for a Tally Sales Executive to join our team in Karaikudi. This is a full-time position suitable for fresh graduates or individuals with up to one year of experience. The role involves selling Tally software and providing support to our clients.**Key Responsibilities:**- **Sales Activities:** Conduct sales presentations and demonstrations of Tally software to potential customers, highlighting its features and benefits to generate interest and leads.- **Client Relationship Management:** Build and maintain strong relationships with existing and potential clients to ensure customer satisfaction and loyalty.- **Product Knowledge:** Stay updated with the latest Tally software features and updates to effectively communicate these to clients and assist them in making informed purchasing decisions.- **Market Research:** Engage in market research to identify new opportunities and emerging trends in the software industry, helping the company to stay competitive.- **Reporting:** Prepare weekly and monthly reports on sales activities and customer feedback, providing insights to management on sales performance and market trends.**Required Skills and Expectations:**- Strong communication skills, both verbal and written, to interact effectively with clients and team members.- Basic understanding of accounting principles and software solutions, particularly Tally, is advantageous.- Ability to work independently and as part of a team, managing multiple tasks efficiently.- A positive attitude and willingness to learn about the software and sales processes.- Must be results-oriented with a focus on achieving sales targets and enhancing customer satisfaction.

WBC is Hiring! Join the WBC family and kick-start your career with us! Open Positions:Tally Sales Executive

As an Airport Guest Relationship Executive, you will play a vital role in ensuring a positive experience for travelers at the airport. Your primary responsibility will be to assist guests, answer their queries, and help them navigate the airport environment smoothly.**Key Responsibilities:**- **Guest Assistance:** Provide support to guests by answering questions, guiding them to various airport facilities, and ensuring their needs are met.- **Check-In Support:** Assist guests during the check-in process, helping them with procedures and ensuring a hassle-free experience.- **Handling Complaints:** Address any concerns or complaints from guests promptly and professionally, ensuring they feel heard and valued.- **Information Dissemination:** Share important information about flight schedules, boarding gates, and any other relevant updates to keep guests informed.- **Feedback Collection:** Gather feedback from guests about their experiences at the airport, which will help improve services.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal communication is essential to interact effectively with guests and provide clear information.- **Customer Service Orientation:** A genuine desire to help others and maintain a friendly attitude throughout the interaction with guests is necessary.- **Problem-Solving Abilities:** Ability to think quickly and offer solutions to any challenges faced by guests during their journey.- **Team Player:** Willingness to work collaboratively with fellow staff members to ensure efficient airport operations.- **Basic Computer Knowledge:** Familiarity with basic computer systems and software to assist in various tasks is required. This position is suitable for individuals who are enthusiastic and passionate about providing excellent customer service in a dynamic environment.

We are seeking a friendly and enthusiastic Airport Guest Relationship Executive to join our team in Deogarh, India. This role is perfect for freshers who enjoy working in a lively environment with travelers.Key Responsibilities:- **Guest Assistance**: Welcome passengers at the airport and provide helpful information about flights, services, and local attractions, ensuring a positive travel experience.- **Problem Resolution**: Address passenger inquiries and concerns efficiently, providing solutions to enhance their overall experience at the airport.- **Communication**: Maintain open and clear communication with guests and other team members, creating a team-oriented atmosphere.- **Feedback Collection**: Gather feedback from travelers regarding their experiences, helping to improve service quality and guest satisfaction.- **Reporting**: Prepare daily reports on guest interactions and issues encountered, which will assist in improving future services.Required Skills and Expectations:Candidates must have a positive attitude and excellent interpersonal skills to interact effectively with guests from diverse backgrounds. Strong problem-solving capabilities are essential to address guest concerns promptly. Basic knowledge of airport operations and a willingness to learn is valued. Candidates should be adaptable, able to work in a dynamic environment, and committed to providing outstanding customer service. A minimum education of 10th pass is required. Flexibility in working hours, including weekends and holidays, is expected as this role supports airport operations.