CRM Jobs

8 yrs years of experience in Salesforce applications developmentSalesforce Certification: A Salesforce Applications Developer should have one or more Salesforce certifications, such as Salesforce Certified Platform Developer I or Salesforce Certified Platform Developer II. These certifications validate the developer's knowledge and expertise in building custom applications on the Salesforce platform.Salesforce Platform Knowledge: In-depth understanding of the Salesforce platform, its architecture, and various functionalities.Familiarity with Salesforce data model, security model, workflow rules, process builder, and customization options is essential. Proficiency in Apex, Visualforce, and Lightning Web Components (LWC) development.Familiarity with Salesforce administration, including security, user management, and data management.Preferred Qualifications:BS degree in Computer Science or Engineering or equivalent experienceRoles & ResponsibilitiesUnderstanding of integration techniques and experience with REST/SOAP APIs, web services, and middleware.Knowledge of relational databases and SQL.Ability to analyze complex business requirements and propose scalable technical solutions.Strong problem-solving and debugging skills.Good communication skills to effectively collaborate with stakeholders and technical teams.

### **Job Description - FMCG Channel Sales Executive**As a **Channel Sales Executive**, you will be responsible for expanding the Company's retail and distribution network by visiting retailers, distributors, and outlets. Your role includes promoting FMCG products, generating new business opportunities, achieving monthly sales targets, maintaining strong customer relationships, ensuring product availability, collecting orders, and providing regular market feedback to support business growth. You will represent the Company professionally while delivering excellent customer service and driving sales performance.

As an Airport Guest Relationship Executive, you will play a vital role in ensuring exceptional experiences for travelers at the airport in Bhubaneswar. Your primary focus will be to assist and engage guests, creating a welcoming environment during their journey.Key Responsibilities:- **Guest Assistance:** Greet and assist travelers upon arrival and departure, providing them with necessary information about flights, services, and facilities.- **Issue Resolution:** Address any concerns or complaints from guests in a calm and professional manner, ensuring their needs are met.- **Information Provision:** Offer accurate and timely information related to airport services, transportation options, and local attractions to enhance the guest experience.- **Coordination:** Collaborate with airport staff and other departments to ensure smooth operations and guest satisfaction during busy periods.Required Skills and Expectations:Candidates should have a minimum of 10th grade education and a positive attitude. Strong communication skills in both English and local languages are essential for effective interaction with guests from diverse backgrounds. Being friendly, approachable, and responsive is key to delivering excellent customer service. Additionally, the ability to work in a fast-paced environment and manage multiple tasks simultaneously will contribute to your success in this role. Previous experience is not required, making this opportunity ideal for entry-level candidates eager to develop their skills in hospitality and customer relations.

Job Title: Customer Relationship Executive (CRE) Location: Udaipur, Rajasthan Industry: Automobile Experience: 1 Year

We are seeking a dedicated Sales Coordinator to join our team in New Delhi. The ideal candidate will support the sales team to ensure smooth operations and assist in achieving sales targets.**Key Responsibilities:**- **Order Processing:** Handle customer orders from receipt to delivery, ensuring accurate and timely processing to meet client needs.- **Sales Support:** Assist the sales team with administrative tasks, such as preparing presentations and sales reports, to facilitate effective sales efforts.- **Customer Communication:** Maintain regular communication with customers to address inquiries and resolve issues, ensuring a high level of customer satisfaction.- **Data Management:** Manage and update the customer database and sales records, ensuring information is accurate and easily accessible for decision-making.- **Collaboration:** Work closely with the marketing and logistics teams to align sales strategies and improve overall sales efficiency.**Required Skills and Expectations:**The candidate should have 1 to 5 years of experience in a sales coordination or administrative role. Excellent verbal and written communication skills are necessary to communicate effectively with clients and team members. Proficiency in Microsoft Office Suite, particularly Excel, is required for data management and reporting tasks. Strong organizational and multitasking abilities are essential to handle various tasks efficiently. The ability to work as part of a team and a keen attention to detail will contribute to the success of the sales operations.

We are looking for a dedicated and enthusiastic Customer Care Executive to join our team. This is a full-time position, ideal for freshers who have completed their 12th grade. You will be working from home and play a key role in supporting our customers.**Key Responsibilities:**- **Responding to Customer Queries:** You will interact with customers through phone, email, or chat to answer questions and resolve issues.- **Providing Product Information:** You will help customers understand our products and services, guiding them in making informed choices.- **Handling Complaints:** You will listen to customer complaints and strive to resolve them in a timely and effective manner.- **Maintaining Customer Records:** You will keep detailed records of customer interactions and feedback, which helps improve our services.- **Collaborating with Team Members:** You will work closely with other teams to ensure a smooth customer experience and share insights for improvement.**Required Skills and Expectations:**- **Excellent Communication Skills:** You should be able to express yourself clearly and listen to customers attentively.- **Positive Attitude:** A friendly and helpful demeanor is crucial when dealing with customers.- **Basic Computer Skills:** Familiarity with computers and software applications is necessary for handling customer inquiries efficiently.- **Problem-Solving Abilities:** You should be able to think on your feet and come up with effective solutions to customer issues.- **Time Management:** Being able to prioritize tasks and manage your time effectively is essential, especially in a remote work environment.

Generate qualified leads through referrals, networking, site visits, digital platforms, and channel partners.Meet homeowners, architects, interior designers, builders, and corporate clients to understand project requirements.Conduct client meetings, presentations, and design consultations to showcase company offerings.Coordinate with the design team to prepare proposals, quotations, and project estimates.Build and maintain strong relationships with architects, interior designers, real estate developers, contractors, and channel partners.Identify new business opportunities in residential and commercial interior projects.Follow up with prospects and convert inquiries into confirmed projects.Negotiate commercial terms and close sales while ensuring customer satisfaction.Maintain accurate records of leads, client interactions, and sales activities in the CRM.Achieve monthly and quarterly sales targets and revenue goals.Coordinate with execution and project teams to ensure smooth project handover.Stay updated on market trends, competitor offerings, and emerging design concepts.

Required Skills & CompetenciesProven experience in field sales / Tally sales/HRMS/CRM/Any Software (minimum 2 years).Strong communication, negotiation, and presentation skills.Good knowledge of Tally ERP and its modules.Ability to work independently and meet deadlines.Strong problem-solving attitude and client-handling skills.

Job Responsibilities Make outbound calls to prospective students and parents to provide information about courses, batches, fees, admission procedures, and facilities.Handle inbound calls and respond to inquiries related to admissions and courses.Understand students' academic requirements, career goals, and preferences to recommend suitable courses.Follow up regularly with leads generated through online inquiries, walk-ins, campaigns, and referrals.Counsel students and parents regarding course benefits, eligibility, batch timings, and career opportunities.Convert prospective leads into confirmed admissions by providing effective guidance and maintaining regular communication.Maintain and update lead details, follow-up status, and admission records in CRM/ERP or Excel.Schedule counseling sessions, campus visits, demo classes, and appointments with students and parents.Coordinate with counselors, faculty, and the admission team to ensure a smooth admission process.Achieve daily and monthly calling, follow-up, lead conversion, and admission targets.Maintain professional communication and build positive relationships with students and parents.Handle objections and address concerns regarding fees, course selection, timings, and other admission-related queries.Collect required student information and documents and assist in completing the admission formalities.Prepare daily/weekly reports on calls made, leads generated, follow-ups, and conversions.Participate in admission campaigns, seminars, education fairs, and promotional activities when required.Ensure a high level of student and parent satisfaction throughout the admission process.Key Skills RequiredExcellent communication and interpersonal skills.Good convincing and counseling abilities.Strong follow-up and lead-conversion skills.Basic knowledge of MS Office/Excel and CRM software.Target-oriented and self-motivated approach.Ability to communicate in English, Hindi, and Marathi is an advantage.Prior experience in telecalling, sales, counseling, or education admissions will be preferred.

Key ResponsibilitiesStudent Admission Processing* Process student applications for universities and colleges in Canada, UK, USA, and Europe.* Evaluate student academic profiles and eligibility for suitable programs.* Prepare and submit admission applications through university portals.* Coordinate with university representatives regarding application status and offers.* Follow up on conditional and unconditional offer letters.* Assist students in accepting offers and paying tuition deposits.* Manage CAS (UK), PAL (Canada), I-20 (USA), and other admission-related documentation.* Maintain complete records of applications and deadlines.Visa Processing* Prepare and review visa documentation for student visa applications.* Ensure all documents comply with embassy and immigration requirements.* Complete online visa application forms accurately.* Guide students regarding financial documentation, GIC, education loans, sponsorship documents, SOPs, affidavits, and supporting documents.* Schedule biometric appointments, medical examinations, and visa interviews where applicable.* Track visa applications and provide regular updates to students.* Maintain high visa filing quality to maximize approval rates.Documentation* Verify academic documents, passports, financial documents, work experience, language test results (IELTS, PTE, TOEFL, Duolingo), and other supporting documents.* Prepare document checklists for each destination country.* Ensure all documentation is complete before submission.* Maintain digital and physical student files.Student Support* Assist students throughout the admission and visa journey.* Explain admission requirements and visa procedures.* Coordinate with counselors to resolve application-related queries.* Provide pre-departure guidance and document support.* Build positive relationships with students and parents.Compliance & Quality Control* Stay updated with immigration policies and admission requirements for Canada, UK, USA, and European countries.* Ensure compliance with university policies and embassy guidelines.* Maintain confidentiality of student records.* Meet application deadlines with high accuracy.Required Skills* Excellent knowledge of admission and visa procedures for Canada, UK, USA, and Europe.* Strong documentation and file management skills.* Experience using university admission portals.* Good understanding of CAS, PAL, I-20, Confirmation of Acceptance, and related documentation.* Excellent written and verbal English communication skills.* Strong organizational and multitasking abilities.* High attention to detail.* Ability to work under deadlines.* Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace.* Experience with CRM software is an advantage.* Knowledge of IELTS/PTE requirements and admission criteria is an added advantage.Preferred Experience* Canada Student Visa Processing* UK Student Visa & CAS Processing* USA F-1 Visa Processing* European Student Visa Processing (Germany, France, Ireland, Spain, Malta, Hungary, Poland, etc.)* SOP review and documentation* Education loan and financial documentation* Embassy compliance and visa filingKey Competencies* Problem-solving* Time management* Communication skills* Customer service orientation* Documentation accuracy* Team collaboration* Adaptability* Professional ethics

We are looking for a motivated Sales Manager to join our team in Bareipali. In this role, you will help boost our sales and build strong relationships with customers. You will work closely with our sales team to implement strategies that drive growth and meet targets.**Key Responsibilities:**- **Manage Sales Team:** Oversee the daily activities of the sales team, providing guidance and support to ensure they meet sales goals.- **Customer Engagement:** Reach out to potential customers, understand their needs, and promote our products or services effectively.- **Sales Strategy Development:** Collaborate with team members to create and implement sales strategies that will increase revenue.- **Market Research:** Analyze market trends and competitor activities to identify new opportunities and areas for improvement.- **Reporting:** Prepare sales reports to track performance, presenting insights to senior management for better decision-making.**Required Skills and Expectations:**The ideal candidate should have excellent communication and interpersonal skills to interact effectively with customers and team members. You should be goal-oriented, focused on achieving results while maintaining a positive attitude. Basic knowledge of sales processes and techniques is crucial. Since this position requires teamwork, being collaborative and supportive of your colleagues is important. A keen interest in learning and adapting to new challenges will greatly benefit your role. A minimum of a 12th-grade education is necessary, and previous experience is an advantage but not mandatory.

We are looking for a dedicated Customer Care Executive to join our team. This role is suitable for freshers who have completed their 12th grade and are eager to start their career in customer service. As a Customer Care Executive, you will work from home and be responsible for providing excellent support to our customers.**Key Responsibilities:**- **Respond to Customer Inquiries:** You will handle incoming calls, messages, and emails from customers, answering their questions and guiding them through any issues they may have.- **Troubleshoot Issues:** Identify and resolve customer problems by offering effective solutions, ensuring that the customer feels valued and satisfied.- **Maintain Customer Records:** Accurately document interactions with customers in the company database, ensuring that all information is up-to-date and easily accessible.- **Follow Up with Customers:** Reach out to customers after resolving their issues to ensure their satisfaction and encourage them to provide feedback.- **Provide Product Information:** Keep yourself updated about the products or services offered by the company so you can answer customer questions accurately and confidently.Required skills include:- **Communication Skills:** You must have excellent verbal and written communication skills to effectively interact with customers.- **Problem-Solving Abilities:** Being able to think critically will help you address customer concerns efficiently.- **Technical Skills:** Basic knowledge of computer software and online communication tools is essential for this remote position.- **Customer-Focused Mindset:** A genuine desire to help customers and provide them with an exceptional experience is crucial for success in this role.

We are looking for a dedicated Customer Care Executive to join our team. This role is perfect for freshers seeking to start their career and is based in Vasai, with the flexibility of working from home. Key Responsibilities:- **Respond to Customer Inquiries**: Answer questions and provide information about products or services in a friendly manner, ensuring customers feel valued and understood.- **Resolve Issues**: Assist customers in troubleshooting and resolving any problems they may encounter, ensuring a quick and effective solution.- **Maintain Customer Records**: Accurately record customer interactions and update their records in the system, supporting smooth communication and follow-up.- **Follow Up with Customers**: Reach out to customers after their inquiries to ensure satisfaction and gather feedback, which is essential for improving service quality.- **Collaborate with Team**: Work closely with other team members to share insights and improve processes, contributing to a positive team environment.Required Skills and Expectations:- **Excellent Communication Skills**: Strong verbal and written skills are essential for clearly interacting with customers.- **Customer-Oriented Mindset**: A genuine desire to help others and provide outstanding service is crucial in this role.- **Problem-Solving Skills**: Ability to think quickly and resolve issues efficiently to enhance customer satisfaction.- **Basic Computer Knowledge**: Familiarity with using computers and various software applications for customer communication and record-keeping.- **Adaptability**: Willingness to learn and adapt to changing situations and customer needs. This position is a great opportunity for individuals eager to grow in a customer service career.

We are looking for a dedicated Customer Support Representative to join our team. This role is perfect for those who enjoy helping people and solving problems, especially fresh graduates looking for their first job opportunity. As a Customer Support Representative, you will assist customers with their inquiries and ensure they have a positive experience.**Key Responsibilities:**- **Handle Customer Inquiries:** Respond to customer questions via phone, email, or chat, providing accurate information and helpful solutions.- **Resolve Issues:** Troubleshoot and resolve customer complaints efficiently, ensuring a satisfactory outcome.- **Maintain Customer Records:** Update and manage customer information in our database to keep track of interactions and resolutions.- **Deliver Excellent Service:** Strive to exceed customer expectations by providing prompt and friendly support.- **Collaborate with Team Members:** Work closely with colleagues to ensure that all customer needs are met and to share knowledge for continuous improvement.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential for interacting with customers clearly and effectively.- **Problem-Solving Ability:** A proactive approach to identifying issues and finding solutions is crucial for this role.- **Attention to Detail:** You should be thorough in your work and able to accurately record information.- **Adaptability:** Being flexible and open to learning new processes and technologies is important in a constantly changing environment.- **Basic Computer Skills:** Proficiency in using computers and software applications to assist customers and document interactions is necessary.This is a full-time work-from-home position located in Kalyan Dombivali, and we welcome applications from recent graduates who meet the educational requirement of a 12th pass.

Job Title: Client Success SpecialistLocation: Remote (Mumbai)Experience: 3-5 years of experience in Client Servicing, Client Success, or Account Management heading Digital Marketing CompaniesRoles & ResponsibilitiesManage multiple client accounts and maintain client relationships.Act as the primary point of contact for clients.Coordinate with SEO, Performance Marketing, Social Media, Creative, and Web teams.Monitor campaign performance and share reports with clients.Ensure timely delivery of projects and resolve client queries.Identify opportunities to improve client retention and account growth.Qulification & SkillsKnowledge of SEO, Google Ads, Meta Ads, Social Media, Branding, and Website Projects.Experience with Google Analytics, Google Ads, and Meta Business Suite.Strong communication, presentation, organizational, and project coordination skills.Ability to manage multiple client accounts and work with cross-functional teams.

We are looking for an Airport Guest Relationship Executive to join our team in Gaya. This role is ideal for someone who enjoys interacting with people and providing excellent customer service. If you have a passion for hospitality and a positive attitude, this could be the perfect opportunity for you.**Key Responsibilities:**- **Greeting Guests**: Welcome and assist arriving and departing passengers at the airport to create a friendly atmosphere.- **Providing Information**: Answer questions and provide information about airport services, facilities, and flight details to enhance guest experience.- **Handling Complaints**: Address and resolve guest complaints professionally and promptly, ensuring customer satisfaction.- **Coordinating with Staff**: Work closely with airport staff, including security and transport services, to ensure smooth operations and guest handling.- **Maintaining Records**: Keep accurate records of guest interactions and transactions for future reference and improvements in service.**Required Skills and Expectations:**- **Communication Skills**: Strong verbal communication is essential to effectively interact with guests and colleagues.- **Customer Service Orientation**: A helpful and friendly attitude is needed to assist guests and create a welcoming environment.- **Problem-Solving Abilities**: The ability to think quickly and find solutions to guest issues enhances their experience.- **Team Player**: Willingness to work collaboratively with other team members and departments is crucial.- **Basic Computer Skills**: Familiarity with basic computer operations will help in maintaining records and information management.Candidates with a positive attitude and a strong commitment to customer service are encouraged to apply.

As an Airport Guest Relationship Executive in Asansol, you will play a crucial role in ensuring a positive experience for travelers. This full-time office-based position welcomes freshers and requires at least a 10th-grade education.**Key Responsibilities:**- **Greet Guests:** Welcome passengers as they arrive and provide assistance with queries, ensuring they feel valued and informed.- **Assist with Check-in:** Help guests through the check-in process, guiding them with required documentation and procedures for hassle-free travel.- **Provide Information:** Offer accurate information about flight schedules, airport services, and local attractions to enhance guests' travel experience.- **Handle Complaints:** Listen to guests' concerns and resolve issues promptly, maintaining a calm demeanor and ensuring satisfaction.- **Promote Services:** Inform travelers about airport facilities and special services available, encouraging them to make the most of their time at the airport.**Required Skills and Expectations:**To succeed in this role, you should possess excellent communication skills, allowing you to interact confidently with a diverse range of passengers. A friendly and approachable demeanor is essential, as you will be the first point of contact for guests. Strong problem-solving abilities are necessary to address any concerns and make quick decisions. You must be adaptable and able to work effectively in a fast-paced environment. Reliability and professionalism are key, as you represent the airport's commitment to exceptional guest service.

As an Air Ticketing Executive, you will play a vital role in the travel industry by assisting customers with their air travel needs. Your main responsibilities include:- **Booking Air Tickets**: You will handle the reservation process, ensuring customers get the best flights according to their preferences and schedules.- **Customer Service**: Provide excellent service by answering queries, resolving issues, and assisting customers in selecting travel options that suit their needs.- **Issuing Tickets**: Your role will involve issuing tickets to customers, ensuring all information is accurate and complies with airline regulations.- **Coordinating with Airlines**: You will communicate with various airlines to obtain the latest flight information, fares, and promotions to offer customers the best deals.- **Maintaining Records**: Keep accurate records of bookings, cancellations, and customer interactions to ensure seamless operations and follow-ups.To be successful in this role, you should possess strong communication skills to interact effectively with customers and team members. Attention to detail is crucial, as small errors can lead to significant issues in ticketing. You should be comfortable working with computers and various software programs, as ticketing often involves using online systems for bookings. A proactive attitude and the ability to work in a fast-paced environment will help you thrive while ensuring customer satisfaction is always your top priority. Flexibility and a willingness to learn will also be essential, especially if you are new to the industry.