Array ( [0] => customer-retention [1] => delhi ) Customer Retention Jobs in Delhi,Customer Retention Job Vacancies in Delhi
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Customer Retention Job Vacancies in Delhi

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12th Pass Freshers For Customer Support Coordinator

Clevora Global Outsourcing Services LLP

  • 0 - 1 yrs
  • 1.8 Lac/Yr
  • West Delhi
Desktop Support Customer Care Customer Retention Domestic BPO Inbound Calls Voice Support Customer Management
We are looking for a Customer Support Executive to handle customer queries, resolve issues, and provide excellent service through calls, emails, or chat. The candidate should have good communication skills and a customer-first approach.
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Customer Retention Executive - Delhi

Affinity Steps

  • 2 - 3 yrs
  • 6.0 Lac/Yr
  • Delhi
British English British Accent CRM Management CRM Growth Customer Relationship Customer Retention
Customer Retention & CRM Growth OfficerRemote UK Business International Applicants WelcomeWe are partnering with a well-established, multi-branch automotive service group in the United Kingdom to hire a Customer Retention & CRM Growth Officer.This is a remote, full-time opportunity with direct impact on business performance, repeat revenue, and workshop utilisation across multiple UK locations.This role focuses on customer lifecycle management and structured retention campaigns not social media marketing.About the OpportunityOur client operates busy automotive workshops and is looking to strengthen its customer retention systems to ensure consistent repeat bookings for MOT and servicing.The selected candidate will take ownership of reminder campaigns, CRM management, and structured follow-up activity that directly drives bookings and customer loyalty.This is a measurable, performance-driven role tied to real business outcomes.Key Responsibilities* Manage MOT and servicing reminder campaigns (Email & SMS)* Create and optimise campaigns using Mailchimp or similar platforms* Set up and manage WhatsApp Business customer workflows* Maintain and update CRM/customer databases (Excel or garage management systems)* Follow up with customers who have not booked after reminders* Conduct outbound calls to assist customers with bookings* Request and manage Google Reviews post-service* Execute weekly and monthly retention campaigns* Maintain accurate records and notes within CRM* Track and report on retention and booking performance metricsWorking Hours* Monday to Friday* 8:30 AM 5:30 PM UK Time (GMT)* Approximately 2:00 PM 11:00 PM India Time (depending on daylight saving)Compensation* INR 6,00,000 per year (or 5,000 equivalent)Performance-based incentives linked to retention and booking outcomesThis compensation is positioned competitively for long-term international remote employment.Required Experience* 25 years experience in:* Customer service* CRM management* Retention marketing* Appointment coordination* Experience making daily outbound customer calls* Experience managing structured databases or CRM systems* Experience creating and managing email or SMS campaigns* Automotive industry experience is advantageous but not mandatory.Preferred Technical Skills* CRM or garage management systems* Microsoft Excel or Google Sheets* Mailchimp or similar email marketing tools* WhatsApp Business* SMS campaign platforms* Google Reviews/customer feedback systemsCandidate Requirements* English proficiency at C1 Advanced level* Clear, professional communication suited to UK customers* Comfortable handling outbound calls daily* Strong organisational skills and attention to detail* Quiet professional home workspace* Reliable high-speed internet* Ability to maintain confidentiality and follow data protection standardsPerformance MeasurementSuccess in this role will be measured by:* Repeat booking rate* Customer retention percentage* Customer reactivation outcomes* Review generation rate* Campaign-to-booking conversionCareer ProgressionThis opportunity offers structured growth into:* Customer Success Leadership* CRM Management* Retention Strategy LeadershipAs the client continues expanding, leadership pathways will open.Application Process* Direct applicants only (Email your resumes/CV at: anthony@affinitysteps.com)* Shortlisted candidates will complete a short paid assessment* Hiring timeline: 24 weeks
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Female - Customer Relationship Executive - Connaught Place Delhi

Ammah Techsavvy Pvt. Ltd

  • 1 - 4 yrs
  • 2.8 Lac/Yr
  • Connaught Place Delhi
Strategic Communication Customer Retention Inbound Calls Outbound Calling
Role Overview:We are seeking a Relationship Executive to join our team, responsible for managing and nurturing a set of existing customers. This role focuses on generating revenue and ensuring customer satisfaction by regularly connecting with customers through telephonic calls and virtual meetings. The Relationship Executive will promote Tally accounting software products and services to our existing customers, provide value-added solutions, and ensure a high level of customer relationship management with consultative approach.Key Responsibilities:1. Customer Relationship Management:- Build and maintain strong relationships with assigned customers, acting as their primary point of contact.- Regularly engage with customers through phone calls and virtual meetings to understand their business needs and challenges.2. Revenue Generation:- Identify opportunities to upsell and cross-sell Tally products and services, including Tally Prime, Tally Multi User, Tally Server, Tally Software Services (TSS), add-ons, customizations, annual maintenance contracts (AMC), and mobile apps.- Develop and implement strategies to increase customer engagement and revenue.3. Value Creation:- Provide customers with tailored solutions and insights on how to leverage Tally products to optimize their business operations.- Offer training, updates, and best practices to help customers fully utilize the features of Tally products.4. Customer Support & Issue Resolution:- Address and resolve customer inquiries, issues, and concerns promptly and efficiently.- Coordinate with the support team to ensure that customer issues are resolved satisfactorily and in a timely manner.5. Customer Feedback & Insights:- Gather and relay customer feedback regarding product performance and future needs to the product development and marketing teams.- Stay informed about industry trends and customer requirements to provide relevant solutions and services.6. Reporting & Documentation:- Maintain accurate records of customer interactions, sales activities, and relationship management efforts in the CRE system.- Provide regular reports on customer engagement, sales progress, and customer satisfaction to the Head of Existing Customer Sales.7. Collaboration & Communication:- Work closely with the sales, product development, and support teams to ensure a cohesive approach to customer relationship management.- Communicate effectively with internal teams and management on customer needs, feedback, and potential product improvements.- Generate references from existing customer and give it to sales team.Qualifications:- Bachelor's degree in Business, Marketing, or a related field; or equivalent work experience.- Previous experience in customer relationship management, sales, or account management roles, preferably in the software or IT industry.- Familiarity with Tally accounting software or similar products is an advantage.- Strong communication, interpersonal, and problem-solving skills.- Ability to build and maintain strong relationships with customers.- Customer-centric mindset with a proactive approach to identifying and meeting customer needs.- Proficiency in using CRE software and virtual meeting tools.- Strong organizational skills and attention to detail.Why Join Us:- Opportunity to work closely with a diverse and dynamic customer base.- Competitive compensation package, including performance-based incentives.- Professional development and career advancement opportunities.- Collaborative and supportive work environment.
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Hiring Fresher - Customer Relationship Executive - Delhi

Dealz

  • 0 - 2 yrs
  • 105860
Outbound Calling Inbound Calls Customer Retention Strategic Communication
- Key responsibilities:1. Communicate with customers: The main role of a Customer Relationship Executive is to interact with customers to address their inquiries, resolve issues, and provide information about products or services.2. Build relationships: Develop and maintain strong relationships with customers to ensure customer satisfaction and loyalty towards the company.3. Assist with orders: Help customers place orders, track shipments, and provide updates on delivery status.4. Handle complaints: Address and resolve customer complaints in a professional and timely manner to maintain customer goodwill.5. Provide product knowledge: Educate customers about the features and benefits of products or services to help them make informed purchasing decisions.- Required skills and expectations:1. Excellent communication skills: Ability to effectively communicate with customers through phone, email, or in person.2. Customer service orientation: A strong focus on providing exceptional customer service and building positive relationships with customers.3. Problem-solving skills: Capacity to quickly assess customer issues and find appropriate solutions to meet their needs.4. Basic computer skills: Proficiency in using computers and software applications to manage customer interactions and record information accurately.5. Patience and empathy: Ability to handle challenging customer situations with a calm and empathetic attitude.
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Retention Manager - Delhi

Weblink.In Pvt. Ltd

  • 2 - 6 yrs
  • 7.0 Lac/Yr
  • Delhi
Customer Support Customer Retention Retention Management
Weblink.in is looking for Retention Manager Role !!!Job Title: Retention ManagerLocation: Central DelhiJob Type: Full-TimeDepartment: Marketing / Customer Success.Job Summary:We are seeking a strategic and customer-focused Retention Manager to lead efforts in maximizing customer loyalty and reducing churn. The ideal candidate will be responsible for developing, executing, and optimizing customer retention strategies that drive long-term value and satisfaction. You will work closely with marketing, sales, and customer support teams to enhance the customer journey and implement initiatives that improve customer lifetime value.Key Responsibilities: Design and implement data-driven retention strategies to increase customer loyalty and reduce churn.Analyze customer behavior, feedback, to identify pain points and opportunities for engagement.Collaborate with Customer Support teams to improve customer experience and satisfaction. Stay up-to-date with industry trends and best practices in customer retention and loyalty programs. Map and analyze every touchpoint in the customer journey to identify friction points. Implement loyalty programs or exclusive benefits that show customers they are valued. Send timely and relevant updates, tips, and value-driven content to keep customers engaged. Address negative feedback early and turn it into an opportunity to delight the customer. Analyze churn data to understand why customers leave and implement solutions to prevent future loss. Skills Set Required:Bachelors degree in Marketing, Business, or related field. MBA . 35+ years of experience in customer retention Excellent communication and project management skills.
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SR Sales Manager

Prosperme Developer Pvt ltd

Sales Real Estate Sales Sales Executive B2B Sales Client Acquisition Business Development Closing Deals Product Knowledge Team Leadership Lead Generation Sales Strategy Revenue Growth CRM Systems Forecasting Customer Retention Market Analysis Client Relationship
Key ResponsibilitiesLead and manage the sales team to achieve monthly, quarterly, and annual sales targets.Develop and implement effective sales strategies to drive property sales and revenue growth.Build and maintain strong relationships with clients, brokers, and channel partners.Identify new business opportunities and expand the customer base.Monitor market trends, competitor activities, and customer preferences to optimize sales approach.Conduct site visits, presentations, and negotiations with potential clients.Ensure timely follow-ups, closing of deals, and proper documentation.Provide training, mentoring, and performance feedback to the sales team.Prepare regular sales reports and present to senior management.Ensure compliance with company policies, pricing structures, and ethical standards.RequirementsBachelors/Masters degree in Business, Marketing, or related field.35 years in sales.Proven track record of achieving and exceeding sales targets.Strong leadership, team management, and negotiation skills.Excellent communication and interpersonal abilities.In-depth knowledge of the real estate market, customer behavior, and channel sales.Proficiency in MS Office.Key Skills:Sales Leadership & Team ManagementBusiness Development & Client AcquisitionNegotiation & Deal ClosureMarket Analysis & Strategy BuildingRelationship Management
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Retention Manager - Vikas Puri Delhi

Pel Softlabs Pvt.Ltd.

  • 15 - 25 yrs
  • 6.5 Lac/Yr
  • Vikas Puri Delhi
Retention Manager Retention Strategies Customer Retention Key Client Retention Client Acquisition Customer Acquisition Software Sales Technical Sales
The incumbent will be required to do the Lead Generation, Pitching. Booking an online Demo of CRM software. Product demonstration through online portals like Zoom / Meet Upselling to existing clients, acquire new clients. Do Renewal & Retention Management. Manage setup of customers by coordinating with the technical team. Handle escalations , provide support to clients immediately. Maintain customer relations.
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Walk-in For Looking For Customer Support Coordinator (Female)

SSP Packaging Industries Pvt Ltd.

  • 2 - 8 yrs
  • Delhi
Customer Care Basic Computers Customer Retention Customer Management
1 Customer Interaction & Issue ResolutionRespond promptly to customer inquiries via phone, email, chat, or social media.Listen actively to customer concerns and provide accurate, efficient, and courteous solutions.Handle product/service complaints and resolve issues within set service levels.2 Product & Service KnowledgeMaintain an in-depth understanding of the companys products, services, and policies.Provide customers with clear, correct information and guidance.3 Documentation & ReportingRecord customer interactions, transactions, comments, and complaints accurately in the system.Escalate unresolved issues to appropriate internal teams or higher management.Prepare regular reports on common customer issues, feedback trends, and resolution times.4 Customer Relationship ManagementBuild positive relationships with customers by providing outstanding service.Follow up with customers to ensure their issues have been resolved to their satisfaction.Identify opportunities to upsell or cross-sell services when appropriate.5 Team Collaboration & Feedback SharingWork closely with other departments (sales, technical, billing, logistics) to address customer concerns.Share customer feedback and insights with the product, marketing, or operations teams for service improvement.6 Quality Assurance & Process ImprovementAdhere to company protocols and quality standards.Participate in training and workshops to continuously improve customer service skills.Suggest improvements to customer support procedures and service delivery processes.7 Crisis & Complaint ManagementManage difficult or escalated situations with professionalism and empathy.Provide service recovery solutions to maintain customer trust and loyalty.
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Field Sales Executive (Fresher)

Indiamart Intermesh Limited

Communication Negotiation Skills Presentation Skills Customer Relationship Customer Retention Upselling Cross Selling Direct Sales Corporate Sales B2B Sales
As part of the Client Servicing team, you will be the champion helping IndiaMART achieve its vision of empowering businesses across India. In this role, you have the opportunity to develop and nurture strong relationships with our clients, assisting them on their path to success by understanding their business needs and recommending tailored solutions to facilitate their growth. In this role as an individual contributor, you will take charge of achieving monthly client retention and renewal targets, providing you with an excellent opportunity to demonstrate your skills and make a meaningful impact in the company's success.Key Accountabilities: Conduct daily 4-5 in-person client meetings to ensure client satisfaction and platform utilization.Maximize revenue through upselling and cross selling.Ensure systematic follow-up, time-bound closures and prompt resolution of complaints Qualifications: Strong academic background with over 70% marks in 10th and 12th grade. Any graduate with minimum 9 months experience in sales Freshers with a Post Graduate Degree in Management.Why Join IndiaMART: Joining IndiaMART means becoming a part of shaping the future of business. As a leader in the B2Bmarketplace, we are at the forefront of driving innovation and transformation in how businesses buyand sell. Weekly Salary: We are Indias first organization to introduce weekly payout of salaries to ensurebetter financial planning & stability for our employees.Attractive Incentives: Our incentive programs are designed to recognize and reward your hardwork, allowing you to earn more as you achieve more. Accelerated Career Growth: We offer a dynamic environment for rapid career growth. Many employees reach leadership roles within five years, with over 500 success stories.Learning Culture: Our I-LEAP program enables employees to learn while they work, offering attractive fee subsidiaries to each individual that they can use for their own learning &development.
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Customer Retention Executive - Delhi

Futorom Examination Services Private Limited

  • 2 - 8 yrs
  • 3.5 Lac/Yr
  • Delhi
Customer Retention Executive
Our requirements:- Comfortable working remotely (from home) with a global team- Can type fast and comfortably in English- Respond to emails in a timely manner- Excellent problem-solving skills- Search information quickly and effectively using various tools/ platforms- Strong organizational skills & great attention to detail- Positive disposition- Comfortable using multiple software at the same time- Can learn new software quicklyPrevious customer support experience is a mustIf you have any of the below, we will consider it a plus:Any previous experience using Slack and Zendesk/ IntercomFrench/ Arabic / Spanish language knowledgeWhat we offer:- Nice office in New-Delhi- Long-term, secure job opportunity- Young and supportive team to work with in an exciting fieldMinimum 12 months of work
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Customer Relationship

TaxManager

  • 1 - 5 yrs
  • 3.5 Lac/Yr
  • Delhi
CRM CRO Customer Retention Client Development Sales Consultant
Job Description: Build and maintain strong, long-lasting relationships with clients by understanding their needs and providing appropriate solutions. Address client inquiries, concerns, and complaints promptly and professionally, ensuring high levels of customer satisfaction. Identify opportunities for cross-selling and upselling additional products or services to existing clients to maximize revenue. Ensure all client documentation is completed accurately and in compliance with regulatory requirements. Gather client feedback to understand their experiences and preferences, and provide insights to internal teams for service improvement. Stay informed about new financial products, services, and technologies through ongoing training and professional development activities.
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Customer Relationship Executive

Inviseed Capital

  • 1 - 5 yrs
  • 2.5 Lac/Yr
  • Female
  • 121957
Customer Relationship Customer Retention Client Development
Candidate is required to have minimum 1 year experience in sales of insurance/credit card/ loan. Job Role:1) Selling credit cards, insurance policies and loans to prospective clients.2) Building a strong relationship with the new and existing clients.3) Expanding clients base by communicating with the clients.4) Anticipate, respond to, and follow up on all existing client needs.5) Monitor, review, and report on key metrics to ensure sales targets are achieved and execute sales activity documentation in a timely, accurate, and professional manner.Requirements:1) Bachelors degree in any specialization or High school diploma. 2) Working experience as an Insurance Sales Representative or a similar position in the Sales department. 3) Good communication skills.4) Good sales and negotiation skills. 5) Good customer service skills.
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Customer Service Executive

Culture Holidays India Pvt Ltd

Customer Relationship Customer Care Customer Retention Customer Support International Process US Process Outbound Voice Process Inbound Voice Process Mail
Job ResponsibilitiesCoordinate business communications on calls (inbound/outbound), emails, coordination with the clients (B2B) on their enquiriesMaintain data on excelUphold a strict level of confidentialityDevelop and sustain a level of professionalism among clienteleOther additional and/or alternative duties as assigned from time to time, including supporting other departments or Executives as needed.Handling inbound/Outbound customer queries from U.S. Customers related to new reservations, cancellations, exchanges, etc.Job RequirementsAdvanced Microsoft Office skills, with an ability to become familiar with firm-specific programs and softwareStrong organizational, project management and problem-solving skills with impeccable multi-tasking abilitiesExceptional interpersonal skillsThrives in a fast-paced environmentCustomer handling experience required.What you will getPF/ESIHealth InsuranceEmployee Engagement Activities
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Customer Relationship Executive

Business Coaching India

  • 1 - 2 yrs
  • 2.8 Lac/Yr
  • Greater Kailash Delhi
Customer Relationship Customer Retention Client Development
Responsibilities Promptly responding to client inquiries and concerns via phone, email, and social media. Identifying client issues and offering effective solutions or escalating to the relevant team member for resolution. Providing timely updates to clients on the progress of their queries or requests. Creating and maintaining accurate client documentation and records using our customer relationship management (CRM) software. Conducting client outreach and follow-up calls to gauge satisfaction levels and identify areas for improvement. Proactively identifying opportunities to upsell or cross-sell products and services to clients. Collaborating with team members across the organization to ensure a seamless client experience.Requirements A bachelor's degree in business administration, marketing, or a related field. At least 1-2 years of experience in a similar customer-facing role preferably in the coaching or consulting industry. Exceptional interpersonal skills and ability to build positive relationships with clients. Excellent verbal and written communication skills in English and Hindi. Sound knowledge of customer relationship management tools and techniques. Proven ability to work well under pressure and manage multiple tasks. Strong analytical and problem-solving skills with attention to detail.
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Customer Relationship Executive

Nirog Street

  • 1 - 3 yrs
  • 4.0 Lac/Yr
  • Saket Delhi
Customer Relationship Customer Retention Tele Sales Executive Product Sales Voice Process Executive Outbound Calling Telecaller Communication
Studying the details of each offering and remaining abreast of updates to these offerings. Obtaining and updating lists of individuals' contact details. Calling active and budding clients to encourage the purchase of items. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Attending regular team meetings to clarify progress and performance-related expectations. Conducting each of your functions with the utmost respect, regardless of others' dispositions. Creating a positive onboarding experience for new clients Creating existing and potential customers to persuade them to purchase company products and services Responding to clients inquires in a timely and professional manner Exceedingly daily, weekly and monthly targets with respect to value and volume Building strong relationship with the old and existing customers Ask questions to understand customer requirements and close sales Daily calling is required for at least 100-120 calls per day with minimum talk time of 2 hours At least 60% of conversion/ ordering doctors from allocated data Increase average value of existing ordering 20% on every month
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Customer Relationship Executive

HI Wellness Pvt. Ltd.

  • 1 - 2 yrs
  • Okhla Delhi
Customer Relationship CRM Marketing Customer Retention Client Development
As a Relationship Consultant at Bagdara Farms, you will be responsible for recreating and maintaining our relationship with our valuable customers.You will be the face of our company, and will be working closely with our customers to understand their needs and provide them with exceptional service.We believe that our customers are at the heart of our business, and that building strong relationships with them is the key to our success. As a Relationship Consultant, you will have the opportunity to work with a talented team of professionals who are committed to providing our customers with the best possible experience.So, if you are looking for a challenging and rewarding role in a fast-paced environment, then we encourage you to apply for the position of Relationship Consultant at Bagdara Farms.
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Assistant Manager Customer Service

Ingenetus

  • 0 - 5 yrs
  • 3.5 Lac/Yr
  • Female
  • Dwarka Delhi
Customer Retention Customer Support Customer Management After Sales Service Cross Selling Tele Sales Executive Telecalling Executive Insurance Selling Mutual Funds Sales Customer Service Walk in
Handling and resolving the day-to-day query of customers. Interacts effectively and professionally with others and able to initiate, establish and maintain highly is effective relationships with internal and external business contacts of various cultures. Identify Customers- needs and deliver Voice Service to the customers on Financial Products related queries and complaints. Receiving Calls from Customers both New and Existing and adding those calls to the CRM and assigning them to the correct individual in the organization. Cold Calling on Exiting Database provided by the company and generating leads to the existing sales force of the company and in turn earning incentives. Should have a laptop for the office work.
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Telecaller Executive (Female)

Poliarc Media Services Pvt. Ltd.

  • 0 - 1 yrs
  • 2.5 Lac/Yr
  • Karampura Delhi
Customer Retention Recall Active Listening Product Knowledge Collaboration
TELECALLER RESPONSIBILITIES: Answering calls and resolving queries about product or company. Noticing significant subtleties of every discussion. Conveying verbal acknowledgments of offers to our Sales group for closing. Advises present or prospective clients by answering incoming calls on a rotating basis,operating telephone equipment, automatic dialing systems, and differenttelecommunications technologies. Maintains operations by following policies and methodology and functional changes. Keeps up quality service by adhering to organization guidelines. Reaching potential or existing clients to advise them about an item or administrationutilizing pre-defined scripts. Responding to inquiries concerning things or the organization Posing questions to comprehend client necessities and close sales. Considering the details of each offering and staying side by the side of updates tothese contributions. Acquiring and updating an individual's contact details. Calling active or old customers to encourage the purchase of items.TELECALLER REQUIREMENTS: Proven experience as a telesales representative or other customer service role. High school diploma; B.sc/BA will be added advantage. Excellent knowledge of the English language Good knowledge of computer programs and other telephone systems. Proven track record of successfully meeting sales quota over the phone. Ability to switch communication styles. only females are preferred for this profile.Role:Telecaller ExecutiveIndustry Type:Cargo & TravelsEmployment Type:Full Time, PermanentRole Category:TelecallingEducation:High school diploma or equivalent.
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Customer Retention Executive

Oxeno air service pvt .ltd

Good Personality Customer Retention
We have vacant of 19 Customer Retention Executive Jobs in Kolkata,Delhi,Mumbai,Pune,Bangalore for Freshers Educational Qualification : Higher Secondary, Secondary School, Other Bachelor Degree, B.A Skill Good Personality etc.
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Customer Support Executive

Bo International

  • 1 - 3 yrs
  • 2.5 Lac/Yr
  • Wazirpur Delhi
Customer Care Customer Support Voice Process Customer Retention Customer Escalation
As a customer care executive you role include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. You will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.Top things you will do in your role:Manage large amounts of incoming and outgoing phone callsGenerate sales leadsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customerProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives withinthe time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and filedocumentsTake the extra mile to engage customers and provide end to end solutionsInteract with supply Chain and quality team as per the customer requirement.Focus on customer retention and make strategies for customer interaction on ourwebsiteQualifications and Skills: Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively
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