Array ( [0] => customer-retention [1] => delhi ) Customer Retention Jobs in Delhi,Customer Retention Job Vacancies in Delhi
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Customer Retention Job Vacancies in Delhi

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Urgent Requirement For CRM Executive (Female Candidates Preferred)

Colossal Polymix

  • 2 - 8 yrs
  • 3.0 Lac/Yr
  • Rohini Delhi
Client Retention CRM Customer Support
We are looking for a proactive and customer-focused CRM Executive to manage customer relationships, handle client communication, maintain records, and ensure smooth coordination between customers and internal departments. The candidate should have good communication skills, follow-up ability, and knowledge of CRM software and MS Excel.
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Loan Disbursal Executive (2-5 Years)

Mahashakti Financiers Limited

  • 2 - 5 yrs
  • 2.5 Lac/Yr
  • Dwarka Sector 13 Delhi
Good Communication Skills Customer Retention
Job Responsibilities:Process and execute loan disbursements accurately and timelyVerify loan documentation before disbursementCoordinate with internal teams for smooth disbursement processingEnsure compliance with company policies and regulatory requirementsMaintain records and prepare disbursement reportsResolve disbursement-related queries and issuesRequirements:Experience in loan disbursement or financial operations preferredGood knowledge of loan processing and documentationStrong attention to detail and coordination skillsImmediate joiners preferred
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Opening For CRM Executive

SR Expert Services LLP

  • 2 - 5 yrs
  • 3.5 Lac/Yr
  • Delhi
Clinet Handling Client Retention CRM MIS Reporting Customer Care Customer Relationship Communication Skills Customer Support
6- days workingOffice Timming id 10:00-7:00CRMCRM ToolsGood communication skillsMS OfficeCoordination skillsFollow upsKey skills:Order & Lifecycle Management:Customer Retention & Engagement:Database Management:Conflict Resolution
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12th Pass Freshers For Customer Support Coordinator

Clevora Global Outsourcing Services LLP

  • 0 - 1 yrs
  • 1.8 Lac/Yr
  • West Delhi
Desktop Support Customer Care Customer Retention Domestic BPO Inbound Calls Voice Support Customer Management
We are looking for a Customer Support Executive to handle customer queries, resolve issues, and provide excellent service through calls, emails, or chat. The candidate should have good communication skills and a customer-first approach.
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Customer Retention Executive - Delhi

Affinity Steps

  • 2 - 3 yrs
  • 6.0 Lac/Yr
  • Delhi
British English British Accent CRM Management CRM Growth Customer Relationship Customer Retention
Customer Retention & CRM Growth OfficerRemote UK Business International Applicants WelcomeWe are partnering with a well-established, multi-branch automotive service group in the United Kingdom to hire a Customer Retention & CRM Growth Officer.This is a remote, full-time opportunity with direct impact on business performance, repeat revenue, and workshop utilisation across multiple UK locations.This role focuses on customer lifecycle management and structured retention campaigns not social media marketing.About the OpportunityOur client operates busy automotive workshops and is looking to strengthen its customer retention systems to ensure consistent repeat bookings for MOT and servicing.The selected candidate will take ownership of reminder campaigns, CRM management, and structured follow-up activity that directly drives bookings and customer loyalty.This is a measurable, performance-driven role tied to real business outcomes.Key Responsibilities* Manage MOT and servicing reminder campaigns (Email & SMS)* Create and optimise campaigns using Mailchimp or similar platforms* Set up and manage WhatsApp Business customer workflows* Maintain and update CRM/customer databases (Excel or garage management systems)* Follow up with customers who have not booked after reminders* Conduct outbound calls to assist customers with bookings* Request and manage Google Reviews post-service* Execute weekly and monthly retention campaigns* Maintain accurate records and notes within CRM* Track and report on retention and booking performance metricsWorking Hours* Monday to Friday* 8:30 AM 5:30 PM UK Time (GMT)* Approximately 2:00 PM 11:00 PM India Time (depending on daylight saving)Compensation* INR 6,00,000 per year (or 5,000 equivalent)Performance-based incentives linked to retention and booking outcomesThis compensation is positioned competitively for long-term international remote employment.Required Experience* 25 years experience in:* Customer service* CRM management* Retention marketing* Appointment coordination* Experience making daily outbound customer calls* Experience managing structured databases or CRM systems* Experience creating and managing email or SMS campaigns* Automotive industry experience is advantageous but not mandatory.Preferred Technical Skills* CRM or garage management systems* Microsoft Excel or Google Sheets* Mailchimp or similar email marketing tools* WhatsApp Business* SMS campaign platforms* Google Reviews/customer feedback systemsCandidate Requirements* English proficiency at C1 Advanced level* Clear, professional communication suited to UK customers* Comfortable handling outbound calls daily* Strong organisational skills and attention to detail* Quiet professional home workspace* Reliable high-speed internet* Ability to maintain confidentiality and follow data protection standardsPerformance MeasurementSuccess in this role will be measured by:* Repeat booking rate* Customer retention percentage* Customer reactivation outcomes* Review generation rate* Campaign-to-booking conversionCareer ProgressionThis opportunity offers structured growth into:* Customer Success Leadership* CRM Management* Retention Strategy LeadershipAs the client continues expanding, leadership pathways will open.Application Process* Direct applicants only (Email your resumes/CV at: anthony@affinitysteps.com)* Shortlisted candidates will complete a short paid assessment* Hiring timeline: 24 weeks
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Female - Hiring CRM Executive For Netaji Subhash Place Delhi

Vidya Metal Mfg Co Pvt Ltd

  • 2 - 3 yrs
  • 2.5 Lac/Yr
  • Netaji Subhash Place Delhi
Client Retention Customer Relationship CRM Clinet Handling CRM Sales MIS Reporting CRM Strategy Customer Handling Customer Support Convincing Power
Verify invoices and update CRM with accurate dispatch quantities.Maintain and update daily payment tracking sheets.Conduct payment follow-ups (Monday & Thursday).Update previous date orders in CRM and share revised delivery dates with customers after reviewing daily reports.Coordinate with sales team members to resolve order-related queries.Handle customer queries and ensure timely resolution.Conduct delivery feedback calls and update CRM accordingly.Communicate order extensions or revised timelines via email/call.Match CRM data with pending order sheets weekly (Saturday reconciliation).
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Female - Customer Relationship Executive - Connaught Place Delhi

Ammah Techsavvy Pvt. Ltd

  • 1 - 4 yrs
  • 2.8 Lac/Yr
  • Connaught Place Delhi
Strategic Communication Customer Retention Inbound Calls Outbound Calling
Role Overview:We are seeking a Relationship Executive to join our team, responsible for managing and nurturing a set of existing customers. This role focuses on generating revenue and ensuring customer satisfaction by regularly connecting with customers through telephonic calls and virtual meetings. The Relationship Executive will promote Tally accounting software products and services to our existing customers, provide value-added solutions, and ensure a high level of customer relationship management with consultative approach.Key Responsibilities:1. Customer Relationship Management:- Build and maintain strong relationships with assigned customers, acting as their primary point of contact.- Regularly engage with customers through phone calls and virtual meetings to understand their business needs and challenges.2. Revenue Generation:- Identify opportunities to upsell and cross-sell Tally products and services, including Tally Prime, Tally Multi User, Tally Server, Tally Software Services (TSS), add-ons, customizations, annual maintenance contracts (AMC), and mobile apps.- Develop and implement strategies to increase customer engagement and revenue.3. Value Creation:- Provide customers with tailored solutions and insights on how to leverage Tally products to optimize their business operations.- Offer training, updates, and best practices to help customers fully utilize the features of Tally products.4. Customer Support & Issue Resolution:- Address and resolve customer inquiries, issues, and concerns promptly and efficiently.- Coordinate with the support team to ensure that customer issues are resolved satisfactorily and in a timely manner.5. Customer Feedback & Insights:- Gather and relay customer feedback regarding product performance and future needs to the product development and marketing teams.- Stay informed about industry trends and customer requirements to provide relevant solutions and services.6. Reporting & Documentation:- Maintain accurate records of customer interactions, sales activities, and relationship management efforts in the CRE system.- Provide regular reports on customer engagement, sales progress, and customer satisfaction to the Head of Existing Customer Sales.7. Collaboration & Communication:- Work closely with the sales, product development, and support teams to ensure a cohesive approach to customer relationship management.- Communicate effectively with internal teams and management on customer needs, feedback, and potential product improvements.- Generate references from existing customer and give it to sales team.Qualifications:- Bachelor's degree in Business, Marketing, or a related field; or equivalent work experience.- Previous experience in customer relationship management, sales, or account management roles, preferably in the software or IT industry.- Familiarity with Tally accounting software or similar products is an advantage.- Strong communication, interpersonal, and problem-solving skills.- Ability to build and maintain strong relationships with customers.- Customer-centric mindset with a proactive approach to identifying and meeting customer needs.- Proficiency in using CRE software and virtual meeting tools.- Strong organizational skills and attention to detail.Why Join Us:- Opportunity to work closely with a diverse and dynamic customer base.- Competitive compensation package, including performance-based incentives.- Professional development and career advancement opportunities.- Collaborative and supportive work environment.
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Hiring Fresher - Customer Relationship Executive - Delhi

Dealz

  • 0 - 2 yrs
  • 105860
Outbound Calling Inbound Calls Customer Retention Strategic Communication
- Key responsibilities:1. Communicate with customers: The main role of a Customer Relationship Executive is to interact with customers to address their inquiries, resolve issues, and provide information about products or services.2. Build relationships: Develop and maintain strong relationships with customers to ensure customer satisfaction and loyalty towards the company.3. Assist with orders: Help customers place orders, track shipments, and provide updates on delivery status.4. Handle complaints: Address and resolve customer complaints in a professional and timely manner to maintain customer goodwill.5. Provide product knowledge: Educate customers about the features and benefits of products or services to help them make informed purchasing decisions.- Required skills and expectations:1. Excellent communication skills: Ability to effectively communicate with customers through phone, email, or in person.2. Customer service orientation: A strong focus on providing exceptional customer service and building positive relationships with customers.3. Problem-solving skills: Capacity to quickly assess customer issues and find appropriate solutions to meet their needs.4. Basic computer skills: Proficiency in using computers and software applications to manage customer interactions and record information accurately.5. Patience and empathy: Ability to handle challenging customer situations with a calm and empathetic attitude.
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Jobs by Popular Location

Retention Manager - Delhi

Weblink.In Pvt. Ltd

  • 2 - 6 yrs
  • 7.0 Lac/Yr
  • Delhi
Customer Support Customer Retention Retention Management
Weblink.in is looking for Retention Manager Role !!!Job Title: Retention ManagerLocation: Central DelhiJob Type: Full-TimeDepartment: Marketing / Customer Success.Job Summary:We are seeking a strategic and customer-focused Retention Manager to lead efforts in maximizing customer loyalty and reducing churn. The ideal candidate will be responsible for developing, executing, and optimizing customer retention strategies that drive long-term value and satisfaction. You will work closely with marketing, sales, and customer support teams to enhance the customer journey and implement initiatives that improve customer lifetime value.Key Responsibilities: Design and implement data-driven retention strategies to increase customer loyalty and reduce churn.Analyze customer behavior, feedback, to identify pain points and opportunities for engagement.Collaborate with Customer Support teams to improve customer experience and satisfaction. Stay up-to-date with industry trends and best practices in customer retention and loyalty programs. Map and analyze every touchpoint in the customer journey to identify friction points. Implement loyalty programs or exclusive benefits that show customers they are valued. Send timely and relevant updates, tips, and value-driven content to keep customers engaged. Address negative feedback early and turn it into an opportunity to delight the customer. Analyze churn data to understand why customers leave and implement solutions to prevent future loss. Skills Set Required:Bachelors degree in Marketing, Business, or related field. MBA . 35+ years of experience in customer retention Excellent communication and project management skills.
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Product Sales Specialist - Karol Bagh Delhi

HiveRift Softwares

  • 1 - 5 yrs
  • Karol Bagh Delhi
Client Retention Closing Deals Goal-oriented Sales Techniques Customer Relationship Lead Generation Communication Skills Networking Skills Team Collaboration
Are you passionate about sales and technology? Join HiveRift, a fast-growing digital agency offering Web Development, Custom Software, and Digital Marketing Services to clients across industries. What Youll Do: Generate and manage B2B leads Present and promote our services Build strong client relationships Achieve sales targets and grow with us Who You Are: Great communicator with a go-getter attitude 1-3 yrs experience in IT/Digital Sales (Freshers welcome) Motivated, confident & client-focused Location: Karol Bagh, New Delhi Full-time Work from Office Send your resume to Career@HiveRift.comLets grow together and make an impact in the digital world!
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SR Sales Manager

Prosperme Developer Pvt ltd

Sales Real Estate Sales Sales Executive B2B Sales Client Acquisition Business Development Closing Deals Product Knowledge Team Leadership Lead Generation Sales Strategy Revenue Growth CRM Systems Forecasting Customer Retention Market Analysis Client Relationship
Key ResponsibilitiesLead and manage the sales team to achieve monthly, quarterly, and annual sales targets.Develop and implement effective sales strategies to drive property sales and revenue growth.Build and maintain strong relationships with clients, brokers, and channel partners.Identify new business opportunities and expand the customer base.Monitor market trends, competitor activities, and customer preferences to optimize sales approach.Conduct site visits, presentations, and negotiations with potential clients.Ensure timely follow-ups, closing of deals, and proper documentation.Provide training, mentoring, and performance feedback to the sales team.Prepare regular sales reports and present to senior management.Ensure compliance with company policies, pricing structures, and ethical standards.RequirementsBachelors/Masters degree in Business, Marketing, or related field.35 years in sales.Proven track record of achieving and exceeding sales targets.Strong leadership, team management, and negotiation skills.Excellent communication and interpersonal abilities.In-depth knowledge of the real estate market, customer behavior, and channel sales.Proficiency in MS Office.Key Skills:Sales Leadership & Team ManagementBusiness Development & Client AcquisitionNegotiation & Deal ClosureMarket Analysis & Strategy BuildingRelationship Management
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Retention Manager - Vikas Puri Delhi

Pel Softlabs Pvt.Ltd.

  • 15 - 25 yrs
  • 6.5 Lac/Yr
  • Vikas Puri Delhi
Retention Manager Retention Strategies Customer Retention Key Client Retention Client Acquisition Customer Acquisition Software Sales Technical Sales
The incumbent will be required to do the Lead Generation, Pitching. Booking an online Demo of CRM software. Product demonstration through online portals like Zoom / Meet Upselling to existing clients, acquire new clients. Do Renewal & Retention Management. Manage setup of customers by coordinating with the technical team. Handle escalations , provide support to clients immediately. Maintain customer relations.
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Walk-in For Looking For Customer Support Coordinator (Female)

SSP Packaging Industries Pvt Ltd.

  • 2 - 8 yrs
  • Delhi
Customer Care Basic Computers Customer Retention Customer Management
1 Customer Interaction & Issue ResolutionRespond promptly to customer inquiries via phone, email, chat, or social media.Listen actively to customer concerns and provide accurate, efficient, and courteous solutions.Handle product/service complaints and resolve issues within set service levels.2 Product & Service KnowledgeMaintain an in-depth understanding of the companys products, services, and policies.Provide customers with clear, correct information and guidance.3 Documentation & ReportingRecord customer interactions, transactions, comments, and complaints accurately in the system.Escalate unresolved issues to appropriate internal teams or higher management.Prepare regular reports on common customer issues, feedback trends, and resolution times.4 Customer Relationship ManagementBuild positive relationships with customers by providing outstanding service.Follow up with customers to ensure their issues have been resolved to their satisfaction.Identify opportunities to upsell or cross-sell services when appropriate.5 Team Collaboration & Feedback SharingWork closely with other departments (sales, technical, billing, logistics) to address customer concerns.Share customer feedback and insights with the product, marketing, or operations teams for service improvement.6 Quality Assurance & Process ImprovementAdhere to company protocols and quality standards.Participate in training and workshops to continuously improve customer service skills.Suggest improvements to customer support procedures and service delivery processes.7 Crisis & Complaint ManagementManage difficult or escalated situations with professionalism and empathy.Provide service recovery solutions to maintain customer trust and loyalty.
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Field Sales Executive (Fresher)

Indiamart Intermesh Limited

Communication Negotiation Skills Presentation Skills Customer Relationship Customer Retention Upselling Cross Selling Direct Sales Corporate Sales B2B Sales
As part of the Client Servicing team, you will be the champion helping IndiaMART achieve its vision of empowering businesses across India. In this role, you have the opportunity to develop and nurture strong relationships with our clients, assisting them on their path to success by understanding their business needs and recommending tailored solutions to facilitate their growth. In this role as an individual contributor, you will take charge of achieving monthly client retention and renewal targets, providing you with an excellent opportunity to demonstrate your skills and make a meaningful impact in the company's success.Key Accountabilities: Conduct daily 4-5 in-person client meetings to ensure client satisfaction and platform utilization.Maximize revenue through upselling and cross selling.Ensure systematic follow-up, time-bound closures and prompt resolution of complaints Qualifications: Strong academic background with over 70% marks in 10th and 12th grade. Any graduate with minimum 9 months experience in sales Freshers with a Post Graduate Degree in Management.Why Join IndiaMART: Joining IndiaMART means becoming a part of shaping the future of business. As a leader in the B2Bmarketplace, we are at the forefront of driving innovation and transformation in how businesses buyand sell. Weekly Salary: We are Indias first organization to introduce weekly payout of salaries to ensurebetter financial planning & stability for our employees.Attractive Incentives: Our incentive programs are designed to recognize and reward your hardwork, allowing you to earn more as you achieve more. Accelerated Career Growth: We offer a dynamic environment for rapid career growth. Many employees reach leadership roles within five years, with over 500 success stories.Learning Culture: Our I-LEAP program enables employees to learn while they work, offering attractive fee subsidiaries to each individual that they can use for their own learning &development.
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Customer Retention Executive - Delhi

Futorom Examination Services Private Limited

  • 2 - 8 yrs
  • 3.5 Lac/Yr
  • Delhi
Customer Retention Executive
Our requirements:- Comfortable working remotely (from home) with a global team- Can type fast and comfortably in English- Respond to emails in a timely manner- Excellent problem-solving skills- Search information quickly and effectively using various tools/ platforms- Strong organizational skills & great attention to detail- Positive disposition- Comfortable using multiple software at the same time- Can learn new software quicklyPrevious customer support experience is a mustIf you have any of the below, we will consider it a plus:Any previous experience using Slack and Zendesk/ IntercomFrench/ Arabic / Spanish language knowledgeWhat we offer:- Nice office in New-Delhi- Long-term, secure job opportunity- Young and supportive team to work with in an exciting fieldMinimum 12 months of work
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CRM Executive (Female)

Adroit Placement Services

  • 3 - 4 yrs
  • 4.0 Lac/Yr
  • Vasant Vihar Delhi
Client Retention Customer Relationship CRM Clinet Handling Marketing Communication Customer Support Customer Handling Communication Skills Convincing Power CRM Sales MS CRM
Job Openings for 5 CRM Executive Jobs with minimum 3 Years Experience in Vasant Vihar, Delhi, having Educational qualification of : Diploma, Professional Degree, B.B.A with Good knowledge in Client Retention,Customer Relationship,CRM,Clinet Handling,Marketing Communication,Customer Support,Customer Handling,Communication Skills,Convincing Power,CRM Sales,MS CRM etc.
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Tele Caller (Only Females)

Grover Care

  • 1 - 3 yrs
  • 2.3 Lac/Yr
  • Greater Kailash Delhi
Convincing Power Telesales Number Of Follow-up Calls Made. Retention Rate Of Existing Customers. Renewals Of Existing Policies.
Number of follow-up calls made.Retention rate of existing customers.Renewals of existing policies.Knowledge of insurance portal/ policy making Maintain and strengthen relationships with existing clients.Enhance customer satisfaction and retention rates.Serve as a point of contact for major clients to ensure their needs are met.
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Customer Relationship

TaxManager

  • 1 - 5 yrs
  • 3.5 Lac/Yr
  • Delhi
CRM CRO Customer Retention Client Development Sales Consultant
Job Description: Build and maintain strong, long-lasting relationships with clients by understanding their needs and providing appropriate solutions. Address client inquiries, concerns, and complaints promptly and professionally, ensuring high levels of customer satisfaction. Identify opportunities for cross-selling and upselling additional products or services to existing clients to maximize revenue. Ensure all client documentation is completed accurately and in compliance with regulatory requirements. Gather client feedback to understand their experiences and preferences, and provide insights to internal teams for service improvement. Stay informed about new financial products, services, and technologies through ongoing training and professional development activities.
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Customer Relationship Executive

Inviseed Capital

  • 1 - 5 yrs
  • 2.5 Lac/Yr
  • Female
  • 121957
Customer Relationship Customer Retention Client Development
Candidate is required to have minimum 1 year experience in sales of insurance/credit card/ loan. Job Role:1) Selling credit cards, insurance policies and loans to prospective clients.2) Building a strong relationship with the new and existing clients.3) Expanding clients base by communicating with the clients.4) Anticipate, respond to, and follow up on all existing client needs.5) Monitor, review, and report on key metrics to ensure sales targets are achieved and execute sales activity documentation in a timely, accurate, and professional manner.Requirements:1) Bachelors degree in any specialization or High school diploma. 2) Working experience as an Insurance Sales Representative or a similar position in the Sales department. 3) Good communication skills.4) Good sales and negotiation skills. 5) Good customer service skills.
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Customer Service Executive

Culture Holidays India Pvt Ltd

Customer Relationship Customer Care Customer Retention Customer Support International Process US Process Outbound Voice Process Inbound Voice Process Mail
Job ResponsibilitiesCoordinate business communications on calls (inbound/outbound), emails, coordination with the clients (B2B) on their enquiriesMaintain data on excelUphold a strict level of confidentialityDevelop and sustain a level of professionalism among clienteleOther additional and/or alternative duties as assigned from time to time, including supporting other departments or Executives as needed.Handling inbound/Outbound customer queries from U.S. Customers related to new reservations, cancellations, exchanges, etc.Job RequirementsAdvanced Microsoft Office skills, with an ability to become familiar with firm-specific programs and softwareStrong organizational, project management and problem-solving skills with impeccable multi-tasking abilitiesExceptional interpersonal skillsThrives in a fast-paced environmentCustomer handling experience required.What you will getPF/ESIHealth InsuranceEmployee Engagement Activities
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