Customer Relationship Executive Job Vacancies in Kolkata

We are seeking a dedicated Airlines Executive to join our team in Kolkata. This entry-level position is perfect for individuals eager to start their careers in the aviation industry.Key Responsibilities:- Customer Service: Assist passengers with inquiries and provide information about flights, baggage policies, and airline services to ensure a positive travel experience.- Check-In Support: Help passengers with the check-in process, ensuring that all necessary documents are verified and that travelers are informed of boarding procedures.- Ticketing Operations: Process ticketing for both domestic and international flights, including changes, cancellations, and rebooking as needed while updating relevant records.- Problem Resolution: Address and resolve passenger issues or complaints promptly, demonstrating excellent communication and problem-solving skills to maintain customer satisfaction.- Collaboration: Work closely with team members and other departments to ensure smooth operations, including coordinating with ground staff and management when necessary.Required Skills and Expectations:Candidates should have completed a minimum of 10th grade education and possess excellent verbal and written communication skills. A friendly demeanor and strong interpersonal skills are essential as the role involves direct interaction with passengers. Basic computer skills and the ability to work in a fast-paced environment are also important. We expect a commitment to professional development, punctuality, and a customer-focused attitude throughout your work.

The Air Cargo Executive will be responsible for managing and coordinating air cargo operations to ensure efficient transport of goods. This position involves working closely with various teams and maintaining excellent communication with clients.Key Responsibilities:- Cargo Handling: Oversee the loading and unloading of cargo from aircraft, ensuring proper handling and compliance with safety regulations.- Documentation: Prepare and verify shipping documents, ensuring all necessary paperwork is accurate and complete for customs and regulatory compliance.- Customer Service: Liaise with clients to provide updates on shipment status and address any inquiries or issues they may have.- Coordination with Airlines: Communicate and coordinate with airline representatives to secure space for cargo and manage flight schedules.- Inventory Management: Monitor cargo inventory and help manage stock levels, ensuring timely delivery and minimal delays.- Problem-Solving: Address any unexpected issues that arise during the shipping process, including delays or damages, to maintain service quality.Required Skills and Expectations:- Candidates should possess at least a 10th-grade education and have 0 to 6 years of experience in the air cargo or logistics field.- Strong communication skills are essential for liaising effectively with clients and colleagues.- Basic knowledge of air cargo regulations and procedures is preferred but not mandatory, as training may be provided.- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.- A strong sense of responsibility and attention to detail is important to ensure all operations run smoothly.

Urgent Hiring: Customer Care ExecutivePosted by: ADI HR & Consulting (Recruitment Partner) Openings: Limited - Apply Today! Location2nd Floor, Indo Japan Building, EP Block, Webel More, Near Yes Bank, Sector V, Salt Lake, Kolkata

As an Air Ticketing Executive, your primary responsibility will be to assist customers with booking flight tickets and provide them with excellent service. You will work in a fast-paced environment where attention to detail and strong communication skills are essential. Key Responsibilities:- Booking and Issuing Tickets: You will handle the entire process of booking air tickets for customers, ensuring all details are accurate to avoid any issues during travel.- Customer Support: You will answer customer queries regarding flights, prices, and itineraries. Its important to provide clear and helpful information to enhance customer satisfaction.- Managing Reservations: You will update and manage customer bookings in the database, making modifications as needed to fit their travel plans.- Payment Processing: You will assist customers in processing payments for their tickets, ensuring secure transactions and handling any payment-related queries.- Coordinating with Airlines: You will communicate with various airlines to resolve any issues related to bookings and ensure smooth operations.Required Skills and Expectations:- Strong communication skills are essential for interacting with customers and providing support.- Basic computer skills, including familiarity with booking software and databases, are necessary for handling ticketing processes.- Attention to detail is crucial; you will need to ensure all information entered is correct.- A team-oriented mindset is important to work effectively with colleagues and superiors.- Customers may have different needs, so being adaptable and patient will help you succeed in this role.

We are looking for a Customer Support Executive to join our team in Kolkata. This is a full-time role ideal for freshers eager to start their career in customer service. You will play a crucial role in ensuring customer satisfaction and building strong relationships with clients.Key Responsibilities:- Respond to Customer Inquiries: You will answer questions from customers through various communication channels such as phone, email, and chat, ensuring clarity and promptness.- Resolve Customer Issues: You will identify and troubleshoot customer concerns, delivering effective solutions to enhance the customer experience.- Maintain Customer Records: You will keep accurate records of customer interactions and transactions in our system for future reference and analysis.- Provide Product Information: You will share detailed information about our products and services, helping customers make informed decisions.- Gather Customer Feedback: You will collect and document feedback from customers to identify areas for improvement within our services.Required Skills and Expectations:- Strong communication skills, both verbal and written, are essential for interacting effectively with customers.- A customer-oriented mindset is important, as you will be focusing on ensuring customer satisfaction.- Basic problem-solving abilities will help you address customer issues in a timely manner.- Attention to detail is necessary for maintaining accurate records and providing precise information.- A willingness to learn and adapt, as you will be trained to understand our products and services in depth.- Teamwork is important since you will collaborate with team members to enhance overall service quality.

BPO - Kolkata Openings: Voice & Non-Voice Process Mode: Work From Office Job Details:- Rotational Shifts (Including Night Shift)- 6 Working Days

We are looking for an Airport Ticketing Executive to join our team in Kolkata. This role is ideal for individuals with a keen interest in the travel industry, and it is open to candidates with little to no experience.Key Responsibilities: 1. Ticket Booking: Assist customers in booking flight tickets through various platforms, ensuring accuracy and efficiency. 2. Customer Service: Provide excellent support to passengers by answering inquiries, resolving issues, and guiding them through the ticketing process. 3. Documentation: Ensure all necessary travel documents are collected and processed correctly, maintaining compliance with airline policies. 4. Sales Support: Promote travel packages and additional services to customers, contributing to overall sales goals. 5. Coordination: Work closely with airline representatives and other team members to ensure smooth operations and timely updates for customers. Required Skills and Expectations: Candidates should have a minimum educational background of 10th grade. Strong communication skills in both English and the local language are essential for interacting with customers. Basic computer skills, including familiarity with ticketing software, are important for efficient booking processes. A positive attitude and a willingness to learn will be crucial for success in this role. Candidates should be able to work in a fast-paced environment and handle stressful situations with ease. A passion for travel and customer service will greatly contribute to a rewarding experience in this role.

We are looking for a dedicated Air Ticketing Executive in Kolkata to assist customers with booking air travel. This role is ideal for freshers who are eager to start their careers in the airline and travel industry.Key responsibilities include:1. Ticket Booking: You will help customers by processing their flight bookings accurately. This includes searching for the best flight options, making reservations, and issuing tickets.2. Customer Support: You will assist clients with their inquiries and provide information on flight schedules, pricing, and travel policies. Good communication will be essential in addressing any passenger concerns.3. Data Management: You will maintain and update records related to ticket bookings and customers. Accurate data entry and attention to detail will be necessary to ensure smooth operations.4. Problem Solving: If customers face issues such as booking changes or cancellations, you will resolve these promptly and professionally, ensuring a positive experience.5. Collaboration: You will work closely with team members and other departments to ensure efficient service delivery while adhering to company policies and procedures.The ideal candidate should have a pass in the 10th grade and demonstrate strong communication skills, a customer-oriented mindset, and a willingness to learn. Attention to detail, the ability to work well under pressure, and a basic understanding of computer operations are also necessary for success in this role.

As an Airport Guest Relationship Executive, you will play a crucial role in ensuring a positive experience for all guests at the airport. Your main responsibilities will include:- Greeting Guests: Welcome arriving guests with a warm smile and friendly attitude, making them feel comfortable as they start their journey.- Providing Information: Answer questions about airline services, travel procedures, and airport facilities to help guests navigate the airport easily.- Assisting with Check-In: Help guests with the check-in process by guiding them through self-service kiosks or direct check-in counters, ensuring a smooth process.- Managing Queries and Complaints: Address guest concerns and complaints promptly and courteously, working to resolve issues to enhance guest satisfaction.- Coordinating with Airlines: Collaborate with airline staff to stay informed about flight schedules, delays, and gate changes, ensuring guests receive accurate information.- Maintaining Cleanliness: Ensure that the waiting areas and guest service areas are clean and organized, contributing to a pleasant environment.Required skills and expectations for this role include:- Effective Communication: You should be able to communicate clearly and confidently with guests, both verbally and in writing.- Customer Service Skills: A good understanding of customer service principles and the ability to remain calm under pressure is essential.- Team Player: You should work well with others, as collaboration with various teams is key to providing excellent service.- Attention to Detail: Being detail-oriented will help you manage guest requests and needs effectively.- Basic Computer Skills: Familiarity with basic computer operations is necessary to assist with electronic check-in systems and information retrieval. This position is ideal for someone looking to start a career in the hospitality or customer service industries.