Customer Retention Job Vacancies in Pune

Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.

*Sales Executives1. Convincing prospective clients that your organization is the right one to meet up their requirement.2. Managing the client base through excellent follow-up on leads for existing & new clients.3. Sending out details of new properties on the market to potential buyers.4. Working actively on the scheduled appointments and attending to clients.5. Providing guidence to buyers in purchasing property for the right price.6. Maintaining good relations with the Developers team.7. Maintaining MIS & daily sales reports.8. Conduct market research to identify selling possibilities & evaluate customer needs. *Desired Candidates1. Ability to work independently combined with excellent interpersonal skills.2. Strong sales negotiation & communication skills.3. Leadership quality.4. Must be a good team player.5. Must be a good communicator.6. Decision maker.

We are looking for a dedicated and organized Customer Service Manager to lead our customer service team in Baner, Pune. This role is ideal for someone with 1 to 3 years of experience in customer service. The Customer Service Manager will oversee day-to-day operations, ensuring that our customers receive the best possible support and assistance. You will manage a team, set goals, and track performance to enhance customer satisfaction.Key Responsibilities:1. **Team Leadership**: Supervise and motivate the customer service team to achieve high performance. You will provide training and support to help team members develop their skills.2. **Customer Support Management**: Address customer inquiries and issues efficiently. This includes resolving complaints and ensuring that each customer has a positive experience with our services.3. **Performance Monitoring**: Analyze team performance and customer feedback to identify areas for improvement. You will use this information to implement strategies that enhance service quality.4. **Reporting**: Prepare and present reports on team performance and customer satisfaction metrics to management. This will help inform decisions about service improvements.Required Skills and Expectations:The ideal candidate has excellent communication and interpersonal skills. You should be able to work well under pressure and be solution-oriented. Strong organizational skills and the ability to manage multiple tasks are essential. A graduate degree is required, and experience in customer service management is a must. Being a female candidate is a preference for this role.

Praxis Info Solutions Private Limited is an award-winning partner of SAP, specializing in implementing SAP solutions like Business One, S/4 HANA Public Cloud, Zoho CRM, and BI solutions for SME sector companies. With over 125 customers across various industries and locations, Praxis has a proven track record in delivering high-quality solutions.Role DescriptionThis is a full-time on-site role for a business development specialist located in Pune. The Business Development Specialist will be responsible for market research, lead generation, order booking, customer service, and effective communication to drive business growth and client satisfaction in the area of SAP Business One or a comparable global ERP solution.QualificationsAnalytical Skills and Market Research abilitiesStrong Communication and Customer Service skillsConsultative sales process experienceExcellent interpersonal skills and ability to build relationshipsProven track record in sales or business development in SAP Business One over 2-3 yearsBachelor's degree in Business Administration or related fieldFamiliarity with CRM systems and business intelligence tools is a plusShould be able to communicate fluently in English, Marathi and Hindi

We are looking for a competitive, innovative, and driven individual to join our Customer Success Team as a Customer Success Associate upon successfully completing our traineeship program. In this role, you will work closely with cross-functional teamsincluding Customer Success, Product, and Engineeringto transform insights into impactful product features and solutions. No. of positions - 12 Location: Remote What You Will Do: Learn our platform Recruit CRM and understand the recruitment business. Handle client queries via chat, email and video calls to gain experience. Understand and convey customer needs to the team. Solve user challenges, providing solutions or workarounds. Uphold communication guidelines and procedures. Build and nurture client relationships. Continuously strive for exceptional service delivery. Traineeship Details: Trainee ship Program: 6 months; 8.5 hours per day, payment of INR 20,000 per month. Full-Time Opportunity: Upon successful completion of the training program and based on performance, you may be offered a full-time position as Customer Success Associate with a CTC of INR 8,00,000 (INR 6,00,000 base salary + INR 2,00,000 yearly performance pay)APPLY- https://recruitcrm.io/apply/17484455501270061803GOx?utm_source=+internal+hiring&utm_medium=job+candidate&utm_term=hiring or at career portal of Recruit CRM

Dear Candidate,Role: CRM Education: Any graduation Company Name: Unique Measurement ServicesWalkin date: 29-01-2025 (Wednesday) to 01-02-2025 (Saturday)Roles & Responsibilities: We are hiring for both experienced and fresher, only day are shifts available Making outbound calls to current and prospective customers to encourage the purchase of products, and services or gather information. Taking inbound and mixed calls, responding to queries, and documenting activity in the CRM. Looking for candidates who have basic computer knowledge.Location; SHOP NO 3, 5/80, Mugappair Rd, Mannurpet, Padi, Chennai, Tamil Nadu 600050Maps Link; https://maps.app.goo.gl/XVmMDuDbjbvs4pGeAContact:Santhosh7358336711(if interested share the CV to this whatsapp and walkin directly) --Thanks and RegardsSanthoshHR EXECUTIVE

Votiko Solutions Private Limited - Fostering Careers, Connecting Talent NationwideType: BPO International Call CenterPosition: Call Center ExecutivesElevate Your Career Path! Work From Home - Embracing Opportunities Across IndiaAbout Us: Join Votiko Solutions, a leading player in the BPO sector, celebrated for its outstanding call center services. Our dedication goes beyond superior customer interaction; we are committed to fostering personal development. Become part of our vibrant team, where your talents are acknowledged and your journey to success is intertwined with our shared vision.Job Overview: As a Call Center Executive, you will be essential in providing top-notch service. From your home office, you will engage in telemarketing, handle a variety of inbound and outbound calls, and deliver exceptional customer support. Votiko offers a supportive environment where your career goals can thrive without limits.Job Responsibilities:1. Lead telemarketing initiatives, including lead generation, appointment scheduling, surveys, and verification.2. Handle inbound and outbound calls for both B2B and B2C clients.3. Provide outstanding customer support through multiple channels, such as phone, email, and live chat.4. Proactively work to surpass established performance benchmarks.Requirements:1. At least 3 years of experience in an international call center setting.2. Strong command of English with excellent communication abilities.3. Age limit of 40 years or younger.4. Demonstrated success in telemarketing and customer support roles.5. Must have a personal laptop and a reliable broadband connection for effective remote work.Rewards and Opportunities: Competitive salary ranging from 20,000 to 40,000, based on experience. Attractive incentives linked to performance achievements. Flexibility to work from home.Are you ready to advance your career as a Call Center Executive in a top-tier call center? Take the leap!Contact Us: Call us at 8511539085

Job SummaryWe are seeking a dynamic and results-driven Sales Professional to join our team. The ideal candidate will be responsible for driving sales growth, developing strong client relationships, and meeting or exceeding sales targets. This role requires excellent communication, negotiation skills, and the ability to work in a fast-paced environment.Key Responsibilities1. Sales Strategy and Planning Identify potential customers and markets to expand sales opportunities. Develop and execute effective sales strategies and plans.2. Client Relationship Management Build and maintain strong, long-lasting client relationships. Serve as the primary point of contact for clients to understand their needs and provide tailored solutions.3. Sales Execution Conduct product presentations and demonstrations to potential clients. Negotiate contracts and close sales deals. Ensure timely and accurate follow-ups with clients.4. Performance Tracking Meet or exceed individual and team sales targets. Maintain accurate records of sales activities, customer interactions, and progress using CRM tools.5. Market and Product Knowledge Stay updated on industry trends, market conditions, and competitors. Provide feedback to the team on market demands and potential improvements for products or services.6. Collaboration Work closely with marketing, operations, and customer service teams to ensure client satisfaction. Participate in team meetings, training, and brainstorming sessions.

*Build and maintain strong relationships with clients, understanding their needs and offering customized solutions like the mobile factory concept. Ensure clear communication and timely issue resolution.Develop detailed project proposals for clients, including the setup and operation of mobile factories. Ensure proposals meet client specifications and timelines, while aligning with company objectives.Identify and onboard new organizations, targeting 15 new vendor registrations per month. Engage with these vendors to initiate enquiries and build long-term business associations.Generate at least 10 high-value project enquiries (worth over 2.5 Cr) monthly through strategic meetings and follow-ups. Ensure 2 projects are closed per month, along with securing work/purchase orders. Initiate inquiries and promptly hand them over to the sales team for further processing if it is for a smaller value deals.Manage a weekly and monthly calendar for client interactions. Organize daily meetings with clients to discuss project updates, requirements, and future opportunities. Share the daily to-do list in advance by the prior evening and the weekly to-do list by Friday of the preceding week.Coordinate the mobile factory setup, ensuring timely assembly and smooth operations at client sites. Oversee the disassembly and relocation when needed, adhering to project timelines and quality standards.Track the progress of all projects, ensuring that key milestones are achieved and performance metrics are met. Provide weekly performance and progress reports to senior management and clients.Identify potential risks during project execution and work with cross-functional teams to resolve issues. Ensure quick response to client concerns and maintain service quality throughout the project lifecycle.Provide training and ongoing support to clients regarding the use of mobile factories and RCC products. Ensure that all customer queries are resolved quickly, and technical support .

As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client. Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency. Able to manage difficult customer issues while working in a fast paced environment Determine the reason for delinquency and best course of action to assist our Borrowers. Engage our consumers with the highest level of respect and dignity. Document all collection efforts for each assigned account in accordance with established procedures and compliance policies. Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards. Ensure all accounts in assigned lists are managed accurately and timely. Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment. Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments

International BPO - Voice Process (US collections process) Position Title - Executive - Customer Service Location Kharadi, Pune Highlights: Best In Market Salaries from 2.4 lakhs up-to 4 lakhs 6 week new hire training program Unlimited Incentive Plan with transparent KRA's Enhance your Analytical/Decision Making & Negotiation skills Cross functional Growth opportunities within 6 months for experienced candidates Free Medical/Life insurance Employee Centric Policies Free Home Pick & Drop Transportation Fixed shifts 8 hour shifts [Including the 45 min break] Free transport [Home pick-up & drop] Profile Summary: As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client. Position requirements: Good English verbal skills required This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am Sunday fixed Off & Alternate Saturday Working Candidates with experience in collections or mortgage services will have an advantage About the Company Credence and its group companies are subject matter experts in the Revenue Cycle and Accounts Receivable Management for Healthcare, Telecommunications, Utilities, Media & entertainment companies. We are 2000+ employees strong who provide exceptional performance thats customer friendly & compliant; and deliver world class results to ensure brand integrity. From our large Fortune 100 clients to over a hundred US Small Business clients, we have helped each of them drive their financial results to new levels by ramping up quickly, reacting immediately, beating deadlines, and overcoming challenges under extreme pressure while delivering Transformational Results!

Requirements :Bachelors degree.Minimum 6 months of counseling experience.Excellent verbal and written communication skills.Good time management skills.Proven experience in developing effective admission strategies.Responsibilities :Guide prospective students through the admission process.Provide information on courses, programs, and academic requirements.Manage time efficiently to meet admission deadlines.Ensure a friendly and professional interaction with students.Fresher can also apply but only required good communication in English

Candidates must be excellent in English language communication as it's and international BPO processCandidates having knowledge of GPS, Billing, and troubleshooting knowledge will be an added advantage

Need Passionate People For Customer Service (Work From Home) To Contribute In The Promotion & Growth Of Our Business In Travel & Tourism. Earn Huge Benefits In Form Of Income (Weekly/Monthly), Freebies & An Excellent Opportunity To Build Your Own Network & Visibility Countrywide. No Targets, No Product Selling, No Boss, No Work Pressure. All Committed & Interested People Can Call Us. Looking Forward To Transforming Your Dreams to Reality!

We have vacant of 20 Customer Retention Executive Jobs in Pune Experience Required : 1 Year Educational Qualification : Higher Secondary Skill good communication etc.

1. Maintaining business relations with customer.2. Telecalling customer regarding their queries and followups.3. Interacting with customers in person till the relevant employee arrives.4. Maintaining records in CRM Software.5. Other tasks related to your title not mentioned above.

CALL TO CUSTOMER FOR CAR INSURANCE RENEWAL ...COMPUTER EXCEL SYTEM

Credence Resource Management is into 3rd Party US Debt Collections.We are looking for a Customer Service Executive (CSE), who will be responsible to communicate with consumers of health care and telecommunication providers in the United States to collect on overdue and unpaid bills.As a Collection Specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment on behalf of the clientProcess: US Debt Collections ProcessPosition: Customer Service ExecutiveLocation: Kharadi, PuneBenefits Of Working With CRM: Unlimited Incentives Free Transport - Home Pickup & Drop 8Hrs Shift - Including Breaks Fixed Shifts - Night Attractive Floor Incentives Insurance Coverage - Medical, Accident & Term Life Policy Quick IJP for TL/QA/Trainer within 6Months (For Experienced Candidate) Quick Growth Opportunities within a year (For Fresher)Requirement: Freshers with Excellent Communication skills and a Brilliant Attitude. Candidates with at least 1 year experience in an International voice based call center. Candidates with experience in Collections or Mortgage services will have an advantage. Excellent English verbal skills required Graduate & Undergraduate both can apply.

We have vacant of 19 Customer Retention Executive Jobs in Kolkata,Delhi,Mumbai,Pune,Bangalore for Freshers Educational Qualification : Higher Secondary, Secondary School, Other Bachelor Degree, B.A Skill Good Personality etc.

Meeting with potential clients to gauge the utility and viability of prospective working relationships.Proposing and deliberating potential solutions in consultation with clients.Harnessing internal relationships to better address clients' needs and to maximize our profits.

Company BackgroundCredence Global Solutions empowers your Revenue Cycle to make it thrive by delivering transformative services, ingenuity, technology and products that improve performance and protect the bottom line. Consequently, we help clients focus on what they do best and we can expand their profits. We are the experts who safeguard cash streams and keep them flowing and growing. We are the team to create, enhance and deliver outstanding financial outcomes for our clients. We deliver exceptional results and best in class resolutions by deploying science, technology and integrated strategies, inspired by subject matter experts.Designation Executive Customer ServiceDepartment OperationsJob DescriptionAs an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client. Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.Able to manage difficult customer issues while working in a fast paced environmentDetermine the reason for delinquency and best course of action to assist our Borrowers. Engage our consumers with the highest level of respect and dignity. Profile RequirementsGood written and oral communication skillsThird-party collections experience preferred (Medical or Telecom)HSC passed [10+2]This job requires you to work US shifts scheduled between 5:30 pm & 10:30 amSunday fixed Off & Alternate Saturday WorkingHR - Cynthia