Hiring For 12th Pass Freshers - Customer Relationship Manager

As a Customer Relationship Manager, you will play a vital role in ensuring our customers have a great experience with our services. You will be the main point of contact, helping to build and maintain strong relationships with our clients.

Key Responsibilities:

- Customer Interaction: Regularly engage with customers to understand their needs and concerns, providing timely support and assistance.

- Issue Resolution: Address and resolve customer complaints efficiently, ensuring customer satisfaction and loyalty.

- Relationship Building: Cultivate lasting relationships with customers through regular follow-ups and personalized communication.

- Feedback Collection: Gather feedback from customers about their experiences and suggestions, to help improve our services.

- Reporting: Keep detailed records of customer interactions and feedback, reporting insights to the management for further improvements.

- Collaboration with Teams: Work closely with sales, marketing, and product teams to ensure alignment and enhance customer experience.

Required Skills and Expectations:

- Strong communication skills, both verbal and written, are essential for effectively engaging with customers.

- Good organizational skills and the ability to manage multiple tasks simultaneously are important.

- A proactive attitude with a willingness to learn and adapt to changing situations is expected.

- Basic knowledge of customer relationship management software or tools would be an advantage.

- Candidates should be female and hold at least a 12th grade education, with experience ranging from 0 to 5 years in a related field.

• Experience

  0 - 5 Years

• No. of Openings

  15

• Education

  12th Pass

• Role

  Customer Relationship Manager

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  Female

• Age Limit

  18 - 38 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  2nd floor St.Thomas Church Building Tana, Irinjalakuda, Kerala 680121