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Customer Relationship Job Vacancies in Lucknow

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  • 5 - 11 yrs
  • Lucknow
Customer Relationship Customer Service BFSI Interpersonal Skills HNI Acquisition Negotiation Skills Team Management Skills
We are seeking an experienced Relationship Manager to join our team in Lucknow. This part-time role is suitable for individuals above 40 years of age, including semi-retired professionals and housewives, who are looking for additional income opportunities in the insurance sector.As a Relationship Manager, your key responsibilities will include:- Building and maintaining strong relationships with clients to understand their insurance needs and provide appropriate solutions.- Conducting regular follow-ups with clients to ensure their satisfaction and address any concerns.- Helping clients navigate the insurance process, providing guidance and support as needed.To succeed in this role, candidates must possess strong communication skills to effectively interact with clients. Having a good understanding of the insurance sector will be beneficial. Additionally, candidates should be self-motivated and able to work independently, managing their own schedules effectively.This position requires work from home, so a reliable internet connection, a laptop, and a mobile device are essential. Candidates should also have any necessary certifications or licenses related to insurance. The ability to travel occasionally for client meetings is necessary. The working schedule is flexible, allowing you to manage your hours effectively. Ideal candidates should be comfortable with online tools and platforms used for client management and communication.
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  • 0 - 2 yrs
  • 4.5 Lac/Yr
  • Lucknow
Airline Executive Boarding Pass Associate Boarding Pass Checking Air Ticketing Airport Ticketing Airline Operations Aviation Customer Care Ground Staff Activities Passport Checking Customer Relationship Customer Service Customer Support Customer Handling Domestic BPO BPO Voice Telephone Handling Cold Calling Inbound Calls Chat Support Hindi BPO Good Communication Skills
Join our team as a Customer Support Executive, where you will assist customers by providing solutions and enhancing their experience. Ideal for freshers or those with up to two years of experience, this role is perfect for individuals eager to start their career in customer service.nnKey Responsibilities:nn- Respond to Customer Queries: You will engage with customers via phone, email, or chat, addressing their questions and concerns promptly and professionally.n- Provide Solutions: Your main goal will be to resolve issues faced by customers, ensuring their satisfaction and maintaining a positive relationship with them.n- Maintain Records: You will document customer interactions accurately in our systems, helping to track recurring issues and improve our services.n- Collaborate with Teams: You will work closely with other departments to ensure a seamless experience for customers, sharing feedback and insights to enhance overall service quality.nnRequired Skills and Expectations:nnCandidates should have a minimum education of 12th grade. You should possess excellent communication skills, both verbal and written, to effectively interact with customers. A basic understanding of customer service principles is beneficial but not mandatory. Being patient, empathetic, and solutions-oriented is essential, as these traits will help in managing customer emotions during interactions. You should be comfortable using technology and various communication tools, as the position is work from home. Flexibility and a positive attitude will help you thrive in this role.
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  • 0 - 1 yrs
  • 6.0 Lac/Yr
  • Female
  • Lucknow
Customer Relationship Air Ticketing Ticket Booking
We are seeking dedicated female Airport Ticketing Staff to join our team in Lucknow, India. This role is perfect for individuals looking to start their career in the airline industry.nnKey Responsibilities:nn- Ticket Issuance: You will assist customers in purchasing airline tickets, ensuring they understand their travel options and making the process smooth and efficient.n n- Customer Service: Providing excellent customer service is crucial. You will address inquiries, handle complaints, and help passengers with their travel needs.nn- Reservation Management: You will manage flight reservations, updating and confirming bookings as necessary, ensuring accuracy and adherence to policies.nn- Coordination with Airlines: You will communicate with various airlines to verify flight information and assist in any required changes or cancellations.nnRequired Skills and Expectations:nnWe are looking for candidates who have completed at least their 10th grade education. You should have strong communication skills to interact effectively with customers and colleagues. Attention to detail is crucial, as you will be handling ticketing and reservations, which require accuracy. You should be able to work in a fast-paced environment and handle various tasks efficiently. A friendly demeanor and a willingness to help others will be essential for success in this role. As a full-time position, you will be required to work from the office, so availability during various hours, including weekends, is important.
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  • Fresher
  • Lucknow
Customer Relationship Marketing Communication
Join our team as a Field Sales Executive in Lucknow, where you will play a vital role in driving sales and building strong customer relationships. This full-time position is ideal for freshers who have completed their 10th grade and are eager to start a career in sales.Key Responsibilities:- Promote Products: Engage with potential customers in the field to showcase and explain our products effectively.- Generate Leads: Identify and approach new customers to create sales opportunities, enhancing our client base.- Conduct Market Research: Gather feedback and insights from customers to understand market trends and customer preferences.- Maintain Customer Relationships: Build and nurture relationships with existing customers to ensure satisfaction and repeat business.- Report Sales Activities: Keep detailed records of customer interactions and sales activities to track progress and achieve targets.Required Skills and Expectations:- Candidates should possess strong communication skills to convey information clearly and effectively to customers.- A proactive attitude is essential, as the role involves actively seeking out new sales opportunities.- Ability to work independently and manage time effectively is required, as you will be out in the field.- A basic understanding of sales techniques and willingness to learn will help you thrive in this position.- Reliability and commitment to achieving goals will support your success in driving sales and contributing to the company's growth.
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  • 0 - 3 yrs
  • 5.0 Lac/Yr
  • Lucknow
Communication Customer Relationship Strategic Communication Lead Generation Field Sales Negotiation Skills Direct Sales
The Holidays Group is a growing travel and tourism company focused on providing quality travel experiences and customized holiday solutions to customers. We aim to make travel planning simple, convenient, and memorable through customer-focused services and a dedicated team.We offer a dynamic work environment with opportunities to learn, grow, and build a rewarding career in the travel and sales industry.
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  • Fresher
  • 1.0 Lac/Yr
  • Female
  • Lucknow
Customer Management Customer Relationship
Title: Package Sales Executive (Dating App)Job Description:Sell premium dating app membership packages.Contact customers via call, chat, or WhatsApp.Explain package benefits and pricing.Convert leads into paid customers.Achieve monthly sales targets.Maintain good customer relationships.Requirements:Good communication skills.Sales experience preferred.Target-oriented and confident.
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  • Fresher
  • 2.5 Lac/Yr
  • Lucknow
Office Work Front Desk Front Office Computer Skills Customer Relationship Receptionist Activities General Administration Telephone Handling Convincing Power Customer Communication
We are looking for a friendly and organized Front Desk Receptionist to join our team in Lucknow. This full-time position is perfect for freshers who have completed at least their 10th grade. As a Front Desk Receptionist, you will be the first point of contact for visitors and clients, playing a crucial role in delivering a positive experience.Key Responsibilities:- Greeting Visitors: Welcome guests with a warm smile and guide them to the appropriate personnel or area.- Answering Phones: Handle incoming calls with professionalism and direct them to the right department or person.- Managing Appointments: Schedule and manage appointments, ensuring the smooth flow of daily activities.- Maintaining Records: Keep track of visitor logs and maintain office supplies, ensuring everything is organized and accessible.- Assisting Staff: Provide support to other staff members as needed, contributing to a collaborative work environment.Required Skills and Expectations:The ideal candidate should have excellent communication skills, both verbal and written, to interact effectively with clients and team members. You should be organized and detail-oriented, capable of managing multiple tasks efficiently. A friendly and approachable personality is essential for creating a welcoming atmosphere. Basic computer skills are necessary for handling appointments and maintaining records. Teamwork and a positive attitude are highly valued in our office setting.
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  • Fresher
  • Lucknow
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Customer Management Customer Communication Call Center
As a Customer Care Executive, you will play a crucial role in ensuring customer satisfaction and providing information about our products and services. Your primary responsibilities include:- Responding to Customer Inquiries: Engage with customers through various channels, addressing their questions and concerns promptly to enhance their experience.- Providing Product Information: Offer detailed information about products and services to help customers make informed decisions and resolve any issues effectively.- Troubleshooting Issues: Assist customers in solving problems or complaints by identifying the issue and providing appropriate solutions.- Maintaining Customer Records: Accurately document customer interactions and feedback to help improve service quality and track customer satisfaction.- Following Up with Customers: Ensure customer satisfaction by reaching out after interactions to confirm that their issues have been resolved and they are satisfied with the service.To succeed in this role, you should possess certain skills and qualities:- Excellent Communication Skills: You must communicate clearly and effectively, both verbally and in writing, to interact positively with customers.- Problem-Solving Abilities: A proactive approach to identifying and addressing customer issues is essential for providing effective solutions.- Customer-Oriented Mindset: Being focused on customer needs and striving to enhance their experience is crucial for this position.- Basic Computer Proficiency: Familiarity with common software applications is required to handle customer interactions efficiently.- Adaptability: As a fresh graduate, being open to learning and adapting to new situations will help you thrive in a dynamic work environment.
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  • 0 - 2 yrs
  • 2.5 Lac/Yr
  • Central Lucknow
Customer Relationship Retail Sales Channel Sales Marketing Communication Management Skills Field Sales Field Marketing
As a Field Sales Executive based in Central Lucknow, your main objective is to drive sales and promote our products through direct interactions with clients in the field. This role requires a proactive approach to meet sales targets and build strong customer relationships.Key Responsibilities:- Identify New Clients: Actively search for potential clients and new market opportunities to expand the customer base.- Conduct Sales Visits: Engage with clients in person, showcasing our products and providing detailed information to encourage purchases.- Understand Customer Needs: Listen to customer requirements and tailor solutions that best meet their expectations.- Achieve Sales Targets: Work diligently to meet or exceed monthly sales goals, contributing to overall company revenue.- Report Sales Activities: Maintain accurate records of all sales activities and submit regular reports to management for review and strategy adjustments.Required Skills and Expectations:- A valid understanding of sales principles and a keen interest in developing sales skills is necessary, even for candidates with little experience.- Strong communication skills are essential for effectively conveying product benefits and addressing customer inquiries.- A proactive and motivated attitude is expected, along with the ability to work independently and manage time efficiently.- Comfort with public interaction and strong interpersonal skills will help foster positive relationships with clients.- Basic knowledge of local market trends and competitors will be advantageous in promoting our products successfully. This role is ideal for individuals looking to kickstart their career in sales, offering valuable experience and growth opportunities in a dynamic environment.
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  • 1 - 4 yrs
  • 1.5 Lac/Yr
  • Indira Nagar Lucknow
Customer Relationship Retail Sales Corporate Sales Agency Sales Field Sales Field Marketing
Need a field sales executive required for bringing sales for a building materials CNF should be skilled should have knowledge about the particular field
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  • 1 yrs
  • 3.0 Lac/Yr
  • Lucknow
Customer Relationship Corporate Sales Marketing Communication Agency Sales Direct Sales Lead Generation Field Marketing Selling Skills Channel Sales Management Skills Field Sales Technical Sales
Job Description - Sales ExecutiveCompany: RTGF ExpressPosition: Sales ExecutiveLocation: Lucknow Employment Type: Full-timeJob SummaryRTGF Express is looking for a motivated and results-driven Sales Executive to promote our logistics and express delivery services. The ideal candidate will identify new business opportunities, build strong client relationships, and achieve sales targets while delivering excellent customer service.Key ResponsibilitiesIdentify and acquire new customers for courier and logistics services.Develop and maintain strong relationships with existing clients.Generate leads through field visits, networking, and referrals.Present and explain RTGF Express services to prospective customers.Prepare quotations and negotiate pricing within company guidelines.Achieve monthly and quarterly sales targets.Coordinate with operations and customer support teams to ensure smooth service delivery.Maintain accurate records of customer interactions and sales activities.Monitor market trends and competitor activities.
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  • 1 - 7 yrs
  • 5.0 Lac/Yr
  • Lucknow
Customer Relationship BFSI Team Management Skills
We are seeking a motivated and skilled Relationship Manager to join our team in Lucknow. In this role, you will be responsible for building and maintaining strong relationships with clients to foster loyalty and ensure customer satisfaction.Key Responsibilities:- Client Engagement: Regularly interact with clients to understand their needs, address concerns, and provide support. Building rapport will help establish trust and encourage open communication.- Portfolio Management: Manage a portfolio of clients by tracking their accounts and keeping up-to-date records. This ensures that all client information is accurate and accessible for effective service delivery.- Sales and Upselling: Identify upselling opportunities within the existing client base. This involves understanding additional products that could benefit clients and promoting these offerings.- Problem Resolution: Handle any issues or complaints swiftly and effectively. This requires strong problem-solving skills to find satisfactory solutions while maintaining a positive client experience.- Reporting and Analysis: Prepare regular reports on client interactions, feedback, and sales performance. Analyzing this data helps in understanding client trends and improving service strategies.To succeed as a Relationship Manager, you should have strong interpersonal and communication skills, with the ability to listen and empathize with clients. Experience in customer service or sales is preferred, along with a proactive mindset. Being organized and detail-oriented will aid in managing multiple clients effectively. A minimum of 1 year of experience in a similar role is required.
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  • 2 yrs
  • 2.0 Lac/Yr
  • Lucknow
Receptionist Activities Presentation Skills Interpersonal Skills Customer Relationship Telephone Handling Convincing Power Office Work
We are looking for a dedicated and organized Personal Assistant in Lucknow. The ideal candidate should be a female with a minimum of 2 years of experience and must have completed at least the 12th grade. This is a full-time position that requires working in the office.Key Responsibilities:- Manage schedules: You will coordinate and maintain the daily schedules of your supervisor, ensuring all appointments and meetings are organized efficiently.- Handle communications: Responsible for managing emails and phone calls, you will filter important messages and respond when necessary, acting as the first point of contact.- Organize meetings: You will arrange meetings and ensure all required materials are prepared in advance, helping the supervisor stay on top of their commitments.- Maintain records: Keeping accurate records and files is essential. You will manage documents and ensure everything is up-to-date and easily accessible.- Assist with tasks: You will provide general support for various tasks as needed, helping the team be more productive and efficient.Required Skills:The ideal candidate should have excellent communication and interpersonal skills, allowing her to interact effectively with internal and external stakeholders. Strong organizational skills are necessary to manage tasks and prioritize work efficiently. Proficiency in basic computer applications, particularly MS Office, is important for documentation and communication. A positive attitude and the ability to work independently are essential in this role.
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  • 2 - 3 yrs
  • 1.5 Lac/Yr
  • Hazratganj Lucknow
Customer Relationship General Administration Convincing Power Customer Communication Office Work Receptionist Activities Telephone Handling
We are looking for a dedicated and professional Office Receptionist to join our team in Hazratganj, Lucknow. The ideal candidate will welcome visitors, handle phone calls, and maintain a positive office atmosphere.Key Responsibilities include:- Greeting Visitors: You will be the first point of contact for guests, helping them feel welcomed and directing them to the appropriate staff or department.- Managing Calls: You will handle incoming phone calls, taking messages when necessary and ensuring callers are connected with the right person.- Organizing Office Tasks: You will assist in managing appointments and schedules, ensuring smooth day-to-day operations within the office.- Maintaining Records: You will keep files and records organized, tracking documents and ensuring necessary paperwork is up to date.- Supporting Staff: You will help team members with administrative tasks to keep the office running efficiently.Required skills and expectations:The candidate should have a minimum of 2-3 years of experience in a similar role, demonstrating strong communication and interpersonal skills. Proficiency in basic computer applications and office management systems is essential. A friendly and approachable attitude is important, alongside the ability to multitask and work effectively in a fast-paced environment. Reliability and professionalism are key attributes for this position. As this role is full-time and requires working from the office, the candidate must be available during business hours.
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  • 0 - 4 yrs
  • 8.0 Lac/Yr
  • Indira Nagar Lucknow
Customer Care Cons Customer Guidance Customer Relationship Non Voice Process Chat Support
We are looking for a dedicated Customer Care Associate to provide excellent service to our customers. This role is suitable for individuals with no prior experience up to four years of experience in customer service.Key Responsibilities:- Handle Customer Inquiries: Respond to customer questions and concerns via phone, email, or chat, ensuring timely and accurate information is provided.- Resolve Issues: Work on resolving customer complaints or issues by investigating problems and offering suitable solutions, fostering a positive customer experience.- Process Orders: Assist customers with placing orders, processing transactions, and tracking shipments, maintaining efficiency in order management.- Maintain Customer Records: Update and manage customer accounts in the database, ensuring all information is current and accurate for future interactions.- Provide Product Information: Educate customers about products and services, helping them make informed decisions based on their needs.Required Skills and Expectations:- A minimum educational requirement of a 12th-grade pass is needed to ensure basic communication skills.- Strong verbal and written communication skills are essential for interacting with customers clearly and professionally.- Candidates should have good problem-solving skills, allowing them to effectively find solutions to customer issues.- A friendly and approachable demeanor is important, as building rapport with customers enhances their experience.- Comfort using technology, including computers, email, and chat systems, is necessary for a successful remote work environment. This role offers an opportunity for growth and the chance to connect with customers from the comfort of your home.
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  • 0 - 2 yrs
  • 3.8 Lac/Yr
  • Lucknow
Customer Relationship Customer Service
As a Relationship Manager based in Lucknow, you will play a crucial role in managing and nurturing client relationships. Your primary goal will be to ensure client satisfaction and loyalty while supporting the growth of our organization. Key Responsibilities:- Client Engagement: Interact with clients regularly to understand their needs, provide support, and gather feedback to strengthen relationships.- Account Management: Oversee a portfolio of clients, ensuring their goals are met through effective communication and service delivery.- Problem Resolution: Address and resolve any issues or concerns raised by clients promptly to maintain trust and satisfaction.- Sales Support: Assist in identifying potential opportunities for upselling or cross-selling products/services to enhance client value.- Market Research: Stay informed about market trends and competitor offerings to provide clients with relevant insights and recommendations.- Reporting: Prepare and present regular reports on client engagement and account performance to stakeholders, ensuring transparency.Required Skills and Expectations:- Strong communication skills, both verbal and written, are essential for effective client interactions.- Ability to build and maintain professional relationships with clients, demonstrating empathy and responsiveness to their needs.- A proactive approach to problem-solving, with the capability to address client concerns efficiently.- Basic understanding of sales principles will be helpful in identifying upsell opportunities.- Willingness to learn and adapt, with a positive attitude towards challenges and team collaboration.- Candidates with 0 - 2 years of experience are encouraged to apply, as we value enthusiasm and a desire to grow more than extensive experience.
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  • 0 - 6 yrs
  • 6.0 Lac/Yr
  • Lucknow
Air Ticketing Customer Relationship
As an Airport Ticketing Staff member in Lucknow, you will play a crucial role in ensuring travelers have a smooth experience as they embark on their journeys. This position is perfect for individuals looking to start or grow their career in the aviation industry.Key Responsibilities:- Ticket Booking: Assist passengers in purchasing tickets, whether online or in-person, ensuring accurate information about flights and fares.- Customer Service: Provide exceptional support to travelers by addressing inquiries, resolving issues, and guiding them through the ticketing process while maintaining a friendly demeanor.- Check-In Assistance: Help passengers during the check-in process by ensuring they have the necessary documents and guiding them to the appropriate counters.- Payment Processing: Handle various payment methods securely and efficiently, ensuring that transactions are recorded accurately.- Flight Information Updates: Keep passengers informed about flight schedules, delays, and cancellations, ensuring they are aware of changes that may affect their travel plans.Required Skills and Expectations:Candidates should have at least completed their 10th grade and be willing to learn and adapt in a fast-paced environment. Attention to detail and strong communication skills are essential, as you will interact with diverse passengers. A positive attitude, patience, and the ability to work effectively in a team are also important qualities for this role. Previous experience is not required, making it an ideal position for freshers or those with up to six years of experience.
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  • Fresher
  • 5.0 Lac/Yr
  • Lucknow
Customer Relationship
As a Health Insurance Counselor, you will play a vital role in helping clients navigate their health insurance options. Your primary responsibility will be to provide clear and accurate information to assist clients in selecting the right health insurance plan. This position requires excellent communication skills and a strong commitment to customer service.Key Responsibilities:- Client Consultation: Engage with clients to understand their health insurance needs and provide tailored advice based on their requirements.- Plan Explanation: Clearly explain different health insurance plans, including coverage options, premiums, copays, and any exclusions to ensure clients make informed decisions.- Application Assistance: Guide clients through the application process, helping them complete forms accurately and submit required documentation.- Problem Resolution: Address client concerns and questions promptly, providing solutions and ensuring a positive experience throughout their insurance journey.- Continuous Learning: Stay updated on health insurance regulations and new products to provide the most accurate and effective advice.Required Skills and Expectations:- Strong communication skills, both verbal and written, are essential for effectively communicating complex information to clients.- Customer service orientation, with a focus on helping clients feel comfortable and informed.- Basic understanding of health insurance concepts, with a willingness to learn more about policies and regulations.- Ability to work independently in a remote setting, showing self-motivation and discipline.- Freshers are encouraged to apply, showing an eagerness to learn and grow in the health insurance field.
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  • 0 - 2 yrs
  • 2.3 Lac/Yr
  • Female
  • Lucknow
Tele Counselor Sales Microsoft Excel Customer Relationship Motivating Skill
As a Relationship Manager, you will be responsible for building and maintaining strong customer relationships. Your role will involve understanding client needs and providing appropriate solutions to enhance their experience. Key Responsibilities:- Customer Interaction: Engage with clients to understand their requirements and address any queries. This helps in building trust and rapport.- Problem Solving: Work closely with clients to resolve any issues they may face, ensuring their concerns are addressed promptly and effectively.- Client Follow-Up: Regularly check in with clients to ensure satisfaction with services and identify opportunities for additional support, fostering loyalty and long-term relationships.- Sales Support: Assist in promoting products and services that meet client needs, contributing to overall sales growth and customer satisfaction.- Database Management: Maintain accurate records of client interactions and feedback to help in improving services and meeting client expectations.Required Skills and Expectations:- Excellent Communication: Strong verbal and written communication skills are essential to effectively engage with clients and address their needs.- Customer Focused: A genuine interest in helping customers and providing them with the best solutions is crucial for success in this role.- Team Player: Collaborating with team members to achieve common goals while being able to work independently when required.- Organizational Skills: Ability to manage multiple clients and tasks efficiently, ensuring timely follow-ups and responses.- Basic Computer Skills: Familiarity with computers for managing client information and communicating effectively is important for daily operations.
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  • 1 - 7 yrs
  • Lucknow
Customer Relationship Marketing Communication Strategic Communication Lead Generation
We are looking for a motivated Field Sales Executive to join our team in Lucknow. This part-time role involves engaging with customers directly and driving sales through effective communication and relationship building.Key Responsibilities:- Customer Engagement: Actively reach out to potential customers to promote our products and services. Build rapport and establish trust to encourage sales.- Sales Presentations: Conduct presentations and demonstrations of our offerings. Clearly explain the features and benefits to help customers make informed decisions.- Lead Generation: Identify and pursue new sales opportunities. Utilize various channels such as social media, referrals, and networking to find potential clients.- Market Research: Stay updated on market trends and competitors. Gather feedback from customers to improve our sales strategy and product offerings.- Sales Reporting: Maintain records of interactions with customers and track sales performance. Report your activities and progress to the management regularly.Required Skills and Expectations:- Communication Skills: Strong verbal communication skills are essential. You should be able to convey information clearly and persuasively.- Customer-Focused Attitude: A positive, customer-oriented mindset is crucial. You should be eager to solve customers needs and provide excellent service.- Self-Motivated: The ability to work independently and manage your time effectively is important, as this is a part-time position with flexible hours.- Sales Experience: While a minimum of 1 year of experience in sales is preferred, a strong willingness to learn and grow in the role is equally valued.- Problem-Solving Skills: You should be able to overcome objections and find solutions that meet customer needs. If you are driven, enjoy interacting with people, and want to contribute to our sales team, we encourage you to apply.
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  • Fresher
  • 2.8 Lac/Yr
  • Lucknow
Customer Relationship Receptionist Activities General Administration Telephone Handling Convincing Power Office Work Customer Communication Front Desk Computer Skills Front Office
We are looking for a friendly and organized individual to join our team as an Office Receptionist in Lucknow, India. As a Receptionist, you will be the first point of contact for visitors and clients. You will handle incoming calls, manage the reception area, and assist with administrative tasks.Key Responsibilities:- Greet visitors and clients in a professional and friendly manner- Answer and transfer incoming calls promptly- Maintain a clean and organized reception area- Assist with administrative tasks such as data entry and filingSkills and Expectations:- Excellent communication and interpersonal skills- Strong organizational abilities- Ability to multitask and prioritize tasks effectively- Proficient in Microsoft Office applications- Willingness to learn and adapt to new tasks and responsibilities.Contact HR ISHIKA THAKUR MAAM 8960922990
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  • 0 - 2 yrs
  • 4.5 Lac/Yr
  • Lucknow
Customer Relationship Customer Service Customer Support Customer Care Cons Customer Guidance BPO Operations Domestic BPO International BPO BPO Non Voice Non Voice Process Chat Support Chat Process BPO
We are looking for a dedicated Customer Service Associate who will provide excellent support to our customers. This role is an excellent opportunity for individuals with 0 to 2 years of experience, and it is suited for those who have completed their 12th grade. The position allows you to work from home in Lucknow, India.Key Responsibilities:1. Customer Support: Respond to customer inquiries through phone, email, or chat. You will need to listen actively and provide clear, helpful answers to ensure customer satisfaction.2. Problem Solving: Identify issues faced by customers and provide effective solutions. This requires analytical thinking to resolve complaints and enhance the overall customer experience.3. Order Management: Assist customers with their orders, including tracking shipments and updating delivery information. Attention to detail is crucial to ensure accurate processing.4. Feedback Collection: Gather customer feedback regarding our products and services. You will play a key role in providing insights that help improve our offerings.Required Skills and Expectations:Successful candidates should have strong communication skills, both written and verbal, to interact effectively with customers. Proficiency in using computers and familiarization with customer service software is beneficial. A friendly and patient attitude is important, as is the ability to work independently and manage time efficiently. Being proactive and willing to learn will help you thrive in this role.
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  • 0 - 2 yrs
  • 4.5 Lac/Yr
  • Lucknow
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Domestic BPO BPO Voice Telephone Handling Cold Calling Inbound Calls Chat Support Hindi BPO Good Communication Skills Desktop Support Service Desk Strategic Communication Customer Retention Service Marketing Technical Services Customer Management Voice Support
We are looking for a Customer Handling Executive to join our team in Lucknow. This role is ideal for individuals who are enthusiastic about providing excellent customer service and have a passion for helping others. You will be the first point of contact for our customers, guiding them through their inquiries and ensuring a positive experience.Key Responsibilities:1. Customer Interaction: Communicate effectively with customers via phone, email, or in person to address their questions and concerns. Listening attentively and providing accurate information is essential to build trust and rapport.2. Issue Resolution: Identify and resolve customer issues promptly. This involves understanding the problem, providing solutions, and following up to ensure customer satisfaction.3. Data Entry and Record Keeping: Maintain accurate records of customer interactions and transactions. This helps in tracking issues and improving service delivery in the future.4. Team Collaboration: Work closely with other team members to share insights and improve overall customer handling strategies. Good teamwork is crucial for creating a seamless experience for customers.Required Skills and Expectations:Candidates should possess strong communication skills and a friendly demeanor. An ability to work well under pressure while maintaining professionalism is important. Basic computer skills and familiarity with office software are necessary. A proactive attitude and eagerness to learn will help in providing the best service possible. Previous experience is not mandatory, making this an excellent opportunity for freshers or those with up to 2 years of experience.
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  • 0 - 2 yrs
  • 5.5 Lac/Yr
  • Lucknow
Customer Relationship Outbound Calling Customer Care Customer Service Customer Support Customer Handling Customer Management International BPO Cold Calling Customer Communication Call Center
We are looking for a motivated Customer Care Executive to join our team in Lucknow. The ideal candidate will assist customers by providing accurate information and resolving their issues.Key Responsibilities:1. Customer Support: Engage with customers through various channels, including phone, email, and chat, to address their inquiries and provide prompt solutions.2. Issue Resolution: Identify and troubleshoot customer problems efficiently while ensuring a positive experience throughout the interaction.3. Product Knowledge: Maintain a thorough understanding of our products and services to effectively assist customers and provide appropriate recommendations.4. Record Keeping: Accurately document customer interactions and feedback in our system to help improve service quality and maintain records for future reference.5. Team Collaboration: Work closely with other team members and departments to ensure a smooth customer experience and share insights to enhance overall service.Required Skills and Expectations:Candidates should possess excellent communication skills in both English and Hindi, along with a friendly and professional demeanor. A basic understanding of computer systems is essential, along with strong problem-solving abilities. The ideal candidate will also demonstrate patience and empathy, prioritizing customer satisfaction. Candidates should be adaptable and willing to learn, as this role may involve handling various customer-related tasks. A minimum qualification of a 12th pass is required, and we welcome applicants with 0 to 2 years of experience.
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