CRM Job Vacancies in Kolkata

# Job Opportunity - Office Assistant / Branch SupportCompany: Axis Bank Ltd.Job Location: Kolkata Department: Branch Operations / Office Support### Job Responsibilities* Assist with daily branch office and administrative activities.* Maintain files, documents and office records.* Support data entry and basic computer-related work.* Help with document verification and KYC paperwork under staff supervision.* Guide customers to the appropriate service counter.* Assist branch employees with routine operational tasks.### Eligibility Criteria* Qualification: Higher Secondary (10+2) / Graduate, as per vacancy.* Experience: Freshers and experienced candidates may apply, subject to requirements.* Skills: Basic computer knowledge, communication skills and a professional attitude.* Age Limit: As per the employer's recruitment criteria.### Salary & BenefitsSalary, incentives and benefits will depend on the confirmed vacancy and payroll arrangement.Application: Interested candidates may share their updated CV for vacancy verification and screening.Important: No candidate should pay any fee for a job offer or interview.

We are seeking a dedicated Airport Ticketing Executive to join our team in Kolkata. This role is ideal for individuals with up to 2 years of experience who are passionate about the travel industry and customer service.nnKey Responsibilities:nn1. Ticket Booking: Handle ticket reservations for domestic and international flights, ensuring accuracy and efficiency in booking procedures.n2. Customer Service: Assist passengers with inquiries regarding flight schedules, ticket changes, and travel policies, ensuring a positive customer experience.n3. Documentation: Prepare and check travel documents to ensure all necessary paperwork is in order before passenger travel.n4. Coordination: Work closely with airlines and other travel partners to resolve any issues related to ticketing and customer service.n5. Sales Skills: Promote additional services and upgrades to clients, enhancing their travel experience while meeting company targets.nnRequired Skills and Expectations:nnCandidates must have a minimum educational qualification of completing the 10th grade. We prefer individuals with 0-2 years of experience in ticketing or customer service roles. Strong communication skills in English and Hindi are essential. Candidates should be detail-oriented, organized, and able to work effectively in a busy environment. A readiness to collaborate as part of a team and to address customer needs promptly is also expected. This full-time position requires office presence, emphasizing the importance of professionalism and dedication to service within the airport environment.

SHARE YOUR RESUME 8282965559nWe are seeking a dedicated Air Cargo Executive to join our team in Kolkata. This entry-level position is ideal for individuals looking to start their careers in the air cargo industry.nnKey Responsibilities:nn1. Cargo Handling: Assist in the loading and unloading of air cargo, ensuring that all packages are handled safely and efficiently.nn2. Documentation: Prepare and maintain shipping documents, ensuring that all paperwork is accurate and compliant with regulations.nn3. Customer Service: Communicate with clients regarding cargo status and address any inquiries or issues they may have.nn4. Inventory Management: Help monitor cargo inventory levels and report any discrepancies or shortages to management.nn5. Coordination: Work with various teams, including logistics and operations, to ensure smooth transportation of cargo.nnRequired Skills and Expectations:nnCandidates must have completed their 10th grade education and should possess good communication skills. Attention to detail, responsibility, and the ability to work well under pressure are essential. As this is an entry-level position, prior experience is not necessary, but a willingness to learn and adapt is important. Successful candidates will demonstrate teamwork and a proactive approach to problem-solving in a dynamic work environment.

As an Airport Guest Relationship Executive, you will play a crucial role in ensuring a positive experience for all guests at the airport. Your main responsibilities will include:- Greeting Guests: Welcome arriving guests with a warm smile and friendly attitude, making them feel comfortable as they start their journey.- Providing Information: Answer questions about airline services, travel procedures, and airport facilities to help guests navigate the airport easily.- Assisting with Check-In: Help guests with the check-in process by guiding them through self-service kiosks or direct check-in counters, ensuring a smooth process.- Managing Queries and Complaints: Address guest concerns and complaints promptly and courteously, working to resolve issues to enhance guest satisfaction.- Coordinating with Airlines: Collaborate with airline staff to stay informed about flight schedules, delays, and gate changes, ensuring guests receive accurate information.- Maintaining Cleanliness: Ensure that the waiting areas and guest service areas are clean and organized, contributing to a pleasant environment.Required skills and expectations for this role include:- Effective Communication: You should be able to communicate clearly and confidently with guests, both verbally and in writing.- Customer Service Skills: A good understanding of customer service principles and the ability to remain calm under pressure is essential.- Team Player: You should work well with others, as collaboration with various teams is key to providing excellent service.- Attention to Detail: Being detail-oriented will help you manage guest requests and needs effectively.- Basic Computer Skills: Familiarity with basic computer operations is necessary to assist with electronic check-in systems and information retrieval. This position is ideal for someone looking to start a career in the hospitality or customer service industries.

We are looking for a Senior Customer Executive who is passionate about providing excellent support to our clients at our Tagore Park office. The ideal candidate should have 1 to 3 years of experience in customer service or a related field and be ready to take on a variety of responsibilities.Key Responsibilities:- Client Interaction: Handle incoming calls and emails from customers, addressing their inquiries promptly and professionally to ensure satisfaction.- Issue Resolution: Identify and resolve customer issues in a timely manner, helping to create a positive experience and maintaining client trust.- Account Management: Assist with the management of customer accounts, ensuring that all details are accurate and up-to-date for smooth service delivery.- Feedback Collection: Gather and document customer feedback to identify areas for improvement in our processes and services.- Team Collaboration: Work closely with other departments to ensure customer needs are met, fostering a spirit of teamwork and communication. Required Skills and Expectations:Candidates must demonstrate strong communication skills, both verbal and written, to effectively engage with customers. The role requires a problem-solving mindset with the ability to manage multiple tasks and prioritize effectively. A background in customer service is essential, along with the ability to work well both independently and as part of a team. Familiarity with customer relationship management (CRM) software is a plus. Candidates should be adaptable and open to feedback, with a commitment to ongoing personal and professional development.

Office Assistant - Job Role & ResponsibilitiesSupport day-to-day branch office operationsMaintain and organize files, documents and recordsAssist customers with basic forms, applications and document submissionSupport the branch team in KYC/document verification processesHandle data entry and basic computer workMaintain registers, records and office documentsCoordinate with branch staff for routine administrative workAssist in printing, scanning, photocopying and documentationHelp ensure documents are properly filed and maintainedSupport customer-service activities when requiredHandle basic email, MS Word and Excel workFollow bank policies, confidentiality and compliance proceduresPerform other administrative/support tasks assigned by the Branch ManagerTypical EligibilityQualification: 12th Pass / Graduate, depending on the vacancyExperience: Freshers can be considered for some rolesSkills: Basic computer knowledge, MS Office, communication and documentation skillsGender: Male/FemaleLocation: Branch/office location as per vacancy

We are looking for a dedicated Ground Staff Supervisor to manage and oversee our ground staff operations in Kolkata. This role is essential for ensuring smooth operations at the airport and enhancing the overall passenger experience.Key Responsibilities:- Supervise Ground Staff: Oversee day-to-day activities of ground staff to ensure they are performing their tasks efficiently and effectively.- Coordinate Operations: Collaborate with different teams to ensure seamless coordination of all ground operations, including check-in, baggage handling, and boarding.- Training and Development: Assist in training new staff members, helping them understand the procedures and responsibilities they need to follow.- Customer Service: Address passenger inquiries and concerns, ensuring that high levels of customer service are maintained at all times.- Maintain Safety Standards: Enforce safety regulations and protocols among the ground staff to ensure a secure working environment.Required Skills and Expectations:- Educational Qualification: A minimum of 12th-grade education is required. - Experience: While 0-2 years of experience is preferred, a fresh candidate with a willingness to learn will also be considered.- Strong Communication: Must possess good communication skills to interact with both staff and passengers effectively.- Team Player: Ability to work collaboratively with different teams to achieve common goals.- Problem-Solving Skills: Demonstrated ability to handle challenges and resolve issues promptly while maintaining professionalism. If you are passionate about the aviation industry and enjoy a dynamic work environment, we invite you to apply.

Airline Ground Staff - Job DescriptionPosition: Airline Ground StaffSalary Range: 4,00,000 - 8,00,000 per yearJob ResponsibilitiesAssist passengers with check-in, boarding, and baggage services.Issue boarding passes and provide flight-related information.Handle passenger queries, requests, and complaints professionally.Assist with baggage check-in, collection, and related issues.Coordinate with airport security, airline teams, and ground-handling staff.Guide passengers to boarding gates and other airport facilities.Assist elderly passengers and passengers requiring special assistance.Support flight arrivals and departures to ensure smooth operations.Maintain passenger records and complete required documentation.Follow airline safety, security, and customer-service procedures.EligibilityMinimum 10+2 / equivalent qualification.Good communication and customer-service skills.Basic computer knowledge.Professional appearance and positive attitude.Ability to work under pressure and in a team.Willingness to work rotational shifts, weekends, and holidays.Salary: 4 LPA - 8 LPA, depending on the airline, experience, location, and applicable allowances.