Customer Representative Jobs

WE ARE HIRING - WORK FROM HOMEConnect India Multiple Job OpportunitiesConnect India is currently hiring motivated and career-focused candidates for multiple Work From Home positions.We are looking for individuals who possess strong communication skills, basic computer knowledge, a professional work attitude, and the ability to work effectively in a remote environment.Both freshers and experienced candidates are encouraged to apply, subject to the eligibility requirements of the respective position.Open PositionsWe are currently hiring for the following roles:Customer Service ExecutiveNon-Voice / Chat Process ExecutiveTeam LeaderHR ExecutiveRecruiterTrainerRoles & Responsibilities1. Customer Service ExecutiveThe Customer Service Executive will be responsible for assisting customers and ensuring a professional and positive customer experience.Key Responsibilities:Handle customer queries, concerns, complaints, and service-related requests.Provide accurate and timely information regarding products, services, processes, and policies.Communicate professionally with customers through calls, email, chat, or other approved communication channels.Understand customer concerns and provide appropriate solutions.Maintain a polite, professional, and customer-focused approach at all times.Record and update customer interactions accurately in the company's system or CRM.Escalate unresolved or complex issues to the appropriate team.Follow established customer service procedures, quality standards, and company policies.Meet assigned productivity, quality, attendance, and customer satisfaction targets.2. Non-Voice / Chat Process ExecutiveThe Non-Voice / Chat Process Executive will primarily assist customers through written communication channels.Key Responsibilities:Handle customer queries through live chat, email, and other non-voice channels.Provide clear, accurate, and professional written responses.Resolve customer concerns within the required turnaround time.Handle multiple customer conversations efficiently where applicable.Maintain proper grammar, spelling, sentence structure, and professional communication standards.Update customer information, cases, and interaction records in the company system.Escalate complex customer concerns when necessary.Maintain accuracy while following company guidelines and standard operating procedures.Meet assigned quality, productivity, response-time, and customer satisfaction targets.3. Team LeaderThe Team Leader will be responsible for managing and supporting a team while ensuring operational targets and service standards are achieved.Key Responsibilities:Manage and supervise the daily performance of assigned team members.Monitor attendance, productivity, quality, adherence, and overall employee performance.Conduct regular team meetings, briefings, coaching, and feedback sessions.Support team members in resolving difficult customer or operational issues.Track team performance against assigned KPIs and business targets.Prepare and maintain required performance reports.Identify performance gaps and implement appropriate improvement plans.Coordinate with Operations, HR, Training, Quality, and other departments when required.Ensure company policies, processes, and compliance requirements are followed.Motivate team members and maintain a professional and productive work environment.4. HR ExecutiveThe HR Executive will support various human-resource activities, including employee coordination, documentation, onboarding, and HR operations.Key Responsibilities:Assist with employee onboarding and joining formalities.Maintain employee information, records, documentation, and HR databases.Coordinate with employees regarding HR-related queries and processes.Support attendance, leave, documentation, and employee record management.Assist with employee engagement and internal communication activities.Coordinate with recruitment and operations teams where required.Support HR policy implementation and employee communication.Maintain confidentiality of employee and company information.Prepare HR reports and documentation as required.Assist management with day-to-day HR administrative activities.5. RecruiterThe Recruiter will be responsible for identifying, screening, and coordinating suitable candidates for available job opportunities.Key Responsibilities:Source candidates through job portals, professional platforms, referrals, databases, and other approved recruitment channels.Review resumes and shortlist suitable candidates.Conduct preliminary candidate screening.Explain job roles, eligibility criteria, salary structure, shift requirements, and recruitment stages to candidates.Coordinate assessments and interview schedules.Maintain candidate records and recruitment trackers.Follow up with shortlisted candidates throughout the recruitment process.Coordinate with HR and Operations teams regarding candidate selection requirements.Work toward assigned hiring targets and recruitment deadlines.Ensure candidates receive accurate and professional communication throughout the hiring process.6. TrainerThe Trainer will be responsible for preparing new and existing employees with the knowledge, communication skills, and processes required to perform their roles effectively.Key Responsibilities:Conduct new-hire training and process training sessions.Explain company policies, customer service standards, systems, and operational procedures.Provide communication, soft-skills, product, and process training where applicable.Conduct assessments, mock sessions, role plays, and knowledge checks.Evaluate trainee performance and provide constructive feedback.Identify learning gaps and provide refresher or improvement training.Maintain training attendance, assessment results, and performance records.Prepare training reports and share progress with management.Coordinate with Operations, Quality, HR, and other departments.Ensure employees are adequately prepared before transitioning to live operations.Salary20,000 - 55,000 per monthThe final salary offered will depend on factors such as:Position applied forRelevant work experienceEducational qualificationsCommunication skillsInterview performanceOverall performance during the selection processCompensation may vary according to the responsibilities and requirements of the selected role.Work Location100% Work From HomeSelected candidates will be able to perform their assigned responsibilities remotely in accordance with company policies and operational requirements.Employee Benefits & Work EquipmentSelected employees working in Work From Home roles will be provided with the necessary company-approved equipment required to perform their professional responsibilities effectively.Depending on the assigned position and operational requirements, employees may be provided with:Laptop or Desktop ComputerProfessional Headset / HeadphonesRequired Work-Related DevicesEssential Accessories and EquipmentOther necessary tools required for the assigned roleAll equipment will be provided in accordance with company policy, role requirements, onboarding procedures, availability, and operational requirements.Shift TimingsDay Shift11:00 AM - 7:00 PMNight Shift9:00 PM - 5:00 AMFinal shift allocation will depend on the position, operational requirements, and business needs.Eligibility & RequirementsCandidates should meet the following basic requirements:Minimum educational qualification: 12th PassFor Team Leader and HR positions: Graduation in any stream is preferred/required depending on the roleStrong verbal and/or written communication skillsBasic computer knowledgeAbility to work independently and professionally from homeCandidate must have access to a stable high-speed internet connection of at least 100 MbpsWillingness to work according to the assigned shiftAbility to follow company processes, policies, and performance standardsStrong interpersonal and problem-solving skillsProfessional attitude and willingness to learnFreshers as well as experienced candidates may apply, depending on the position and eligibility criteria.Selection & Joining ProcessCandidates will be required to successfully complete the following stages of the recruitment process:Stage 1 - Online Assessment ExaminationCandidates must first complete and qualify for the company's online assessment.Stage 2 - OPS RoundCandidates who successfully qualify for the assessment will proceed to the Operations (OPS) Round.Stage 3 - Final HR RoundCandidates who clear the OPS Round will proceed to the Final HR Interview.Final selection will be based on the candidate's overall performance across all stages of the recruitment process.Online Assessment DetailsAssessment Fee: 99Maximum Attempts: 3Total Marks: 100Passing Score: 80/100Mode of Examination: OnlineCandidates must successfully qualify for the Online Assessment Examination before becoming eligible to proceed to the OPS Round and Final HR Round.Payment of the assessment fee or participation in the assessment does not guarantee employment or final selection. Employment will be offered only to candidates who successfully complete the applicable recruitment stages and meet the company's eligibility requirements.How to ApplyInterested candidates are requested to send their updated CV/Resume to:Email: sumith.sha@yahoo.comHR Team: hr@connectindia.shopPlease clearly mention the position you are applying for when submitting your application.Shortlisted candidates will receive further instructions regarding the online assessment, interview process, and subsequent recruitment stages.Connect IndiaBuild Your Career From HomeWork From Home Opportunities Multiple Roles Freshers & Experienced Candidates

**Hiring - Customer Support Executive TCI Express** **Company:** TCI Express Ltd. **Location:** Mumbai

Key Responsibilities:- Business Development: Identify and qualify US prospects via databases, trade shows, andreferrals. Build pipeline for regulated and non-regulated molecules.- Account Management: Own assigned US accounts. Drive repeat business, upselling, and crossselling of portfolio products. Actively following up with existing clients.- Proposal & Negotiation: Prepare quotes, negotiate pricing/terms under US market norms,and close deals in coordination with Procurement and Regulatory teams.- Market Intelligence: Track US competitor pricing, FDA approvals, customer R&D pipelines, anddemand trends. Share monthly MIS with management.- Trade Show Support: Represent American Molecules at CPHI North America, DCAT Week,and other US industry events.Customer Service:Order Management: Process US customer POs, coordinate with Planning & Logistics for OTIFdelivery. Update customers on lead times, shipment tracking, and delays.Issue Resolution: Act as first point of contact for US customers on quality complaints, shortshipments, or regulatory queries. Coordinate CAPA with QA/RA teams.Relationship Building: Conduct regular business reviews with US clients. Maintain MIS data andupdates with call logs, follow-ups, and forecasts.Technical Knowledge:Understanding of APIs, DMFs, ANDA/NDA process, and USFDA requirementsBasic Incoterms, LC/TT payment terms, US import regulationsEssential Skills: Existing US pharma customer network Knowledge of USP, EP monographs and customer audit support Excellent verbal/written English, US accent clarity preferred. Strong negotiation, objection handling, and time-zone flexibility for EST/PST coverageKey Performance Indicators: Annualsales target achievement for US region Customer retention rate and NPS score Response TAT:

We are looking for an Airport Representative in Bhubaneswar, India. This full-time position is ideal for candidates with 0 to 1 year of experience and requires at least a 10th-grade education. You will be the first point of contact for passengers arriving at the airport, offering assistance and ensuring a smooth travel experience.Key Responsibilities:1. Passenger Assistance: Greet and assist passengers upon arrival at the airport. Provide information regarding flight schedules, terminals, and luggage services.2. Check-in Support: Help passengers during the check-in process, ensuring they have the necessary documentation ready. Guide them with their baggage and any special requests.3. Customer Service: Address passenger inquiries and concerns calmly and professionally. Work to resolve any issues that may arise to ensure passengers feel valued and supported.4. Information Dissemination: Keep passengers informed about delays, changes, and airport services. Clear communication can enhance the travel experience and ease any distress.Required Skills and Expectations:Candidates should have excellent communication skills in English and Hindi. A friendly attitude and strong customer service skills are essential for this role. The ability to work in a fast-paced environment and manage different tasks efficiently is important. Punctuality and a professional appearance are expected, as you will represent the organization at the airport.

We're Hiring! Sales Development Representative - Alibaba (Noida)Join a Global Leader in B2B E-commerce! We're looking for ambitious, driven Sales Development Representatives to join our dynamic team at Alibaba.com - a leading global B2B trade platform connecting 40M+ buyers with sellers worldwide. The OpportunityAre you passionate about sales, have exceptional communication skills, and ready to work with US-based clients? This could be your next career move!

Position: Senior Medical RepresentativeExperience: 5+ YearsLocation: Bengaluru, KarnatakaEmployment Type: Full-timeJob DescriptionTalent Zone Consultants is looking for an experienced Medical Representative for a leading pharmaceutical/healthcare organization in Bengaluru. The candidate will be responsible for promoting pharmaceutical products, generating prescriptions, developing strong relationships with doctors and healthcare professionals, managing the assigned territory, and achieving sales targets.Key ResponsibilitiesPromote and detail pharmaceutical/healthcare products to doctors, specialists, hospitals, clinics and pharmacists.Conduct regular field visits and maintain effective coverage of the assigned territory.Build and maintain strong professional relationships with doctors, pharmacists, hospitals, stockists and distributors.Achieve monthly, quarterly and annual sales and prescription-generation targets.Conduct product detailing and communicate product benefits, indications and relevant scientific information.Monitor product availability at pharmacies, distributors and hospital counters.Conduct RCPA/market analysis and track competitor products, pricing and promotional activities.Identify new business opportunities and expand the customer base within the territory.Organize and participate in CMEs, doctor meetings, conferences and promotional activities.Support new product launches and execute company marketing strategies.Maintain accurate doctor/customer databases, daily call reports and sales MIS.Provide regular market intelligence and customer feedback to the Area Sales Manager.Coordinate with distributors and internal teams to ensure product availability and smooth order fulfilment. Current Bengaluru MR roles commonly include doctor calls, prescription generation, RCPA, product detailing, distributor coordination and territory sales.Candidate Requirements5+ years of experience in pharmaceutical sales, medical sales or healthcare sales.B.Pharm, D.Pharm, B.Sc., M.Sc., Life Sciences or related qualification preferred.Strong knowledge of pharmaceutical products and relevant therapeutic areas.Existing relationships/network with doctors, hospitals, clinics and pharmacies in Bengaluru preferred.Proven track record of achieving sales targets.Willingness to travel extensively within the assigned territory.Valid two-wheeler and driving licence preferred/required for field-based roles.Kannada and English communication skills preferred for Bengaluru territory roles.

Position: DME Sales Representative - Physician Relations (US Market)Work Hours: 6:00 PM - 2:30 AM ISTKey Responsibilities:Build relationships with physician offices, clinics, hospitals, and healthcare providersGenerate referrals and DME orders through outreach and follow-upsConduct meetings and presentations with healthcare professionalsCoordinate with internal teams to ensure smooth order processingMaintain CRM records and achieve monthly sales targetsRequirements:Excellent communication, sales, and relationship-building skillsAny sales/business development experience is preferred (Healthcare experience is not mandatory but nice to have)Candidates from non-healthcare backgrounds with strong communication skills are encouraged to applyBasic MS Office knowledge; CRM experience is a plusAbility to work independently in a fast-paced environment

Company name :- Logistics NowCustomers service roleTarget based jobNeed 1 year experience into customer service Hindi - Good , english - mid level Payout - 7000 as of now Salary - 25000 CTC 22000Shift timings - 9.30am - 6.30am2nd and 4th sat offInterview rounds - 2 rounds virtual and 3rd round Age 30 Documents all mandatory - for experience candidate.Graduation is mandatory.

Key ResponsibilitiesCustomer Interaction: Handle incoming calls, messages, and emails from customers in a professional and timely manner.Issue Resolution: Troubleshoot, investigate, and resolve customer complaints or queries to ensure complete satisfaction.Product Knowledge: Maintain a deep understanding of our services/products to guide candidates/customers effectively.Record Keeping: Document customer inquiries, feedback, and escalations accurately in the system database.Relationship Building: Build sustainable relationships and trust with customer accounts through open and interactive communication.Key Skills & CompetenciesStrong verbal and written communication skills.Active listening and empathetic problem-solving ability.Customer relationship management and handling skills.Ability to multi-task, prioritize, and manage time effectively.Basic computer literacy and keyboard proficiency.Requirements & QualificationsEducation: Minimum 12th Pass / Higher Secondary (Graduation preferred).Experience: Freshers (0 years) to 2 years of experience in Call Center / BPO / ITES environment.Language: Proficiency in English and Hindi (or local language).Work Type: Full Time (Work from Office).

As a Front Desk Representative, you will be the first point of contact for visitors and clients. Your role is crucial in creating a positive impression of the company. Key Responsibilities:- Greet Visitors: Welcome guests warmly and assist them with their inquiries, ensuring a friendly atmosphere from the moment they arrive.- Manage Calls: Answer phone calls promptly, directing them to the appropriate department or taking messages as needed, ensuring smooth communication.- Handle Appointments: Schedule and manage appointments for staff members, maintaining an organized calendar to enhance efficiency.- Maintain Reception Area: Keep the front desk and waiting area tidy and presentable, reflecting professionalism and attention to detail.- Process Mail and Packages: Receive, sort, and distribute incoming mail and packages, ensuring efficient handling of office correspondence.Required Skills and Expectations:Candidates should possess excellent communication skills to interact effectively with diverse individuals. A friendly demeanor and professionalism are essential to create a welcoming environment. Basic computer skills, including familiarity with office software, are important for managing schedules and records. Attention to detail is necessary for maintaining an organized front desk and handling documents accurately. Candidates should be adaptable, able to handle multiple tasks simultaneously, and provide exceptional customer service. Flexibility in working hours is also expected as the role demands full-time commitment in a work-from-office setting. Experience is not required, making this a great opportunity for freshers.

As an Airline Customer Service Representative, you will play a crucial role in ensuring a positive experience for our passengers. Your primary responsibilities will include the following:- Assist Passengers: Respond to inquiries about flights, schedules, and services, providing accurate information to help passengers make informed decisions.- Manage Reservations: Handle booking changes, cancellations, and refunds efficiently to ensure that customer needs are met promptly.- Check-In Support: Guide passengers through the check-in process, ensuring all necessary steps are completed smoothly at the airport.- Handle Complaints: Address passenger complaints and concerns with empathy and professionalism, working towards a satisfactory resolution.- Provide Information: Share details about airline policies, baggage allowances, and travel regulations, ensuring passengers have the necessary information before their journey.To be successful in this role, you should have the following skills and expectations:- Communication Skills: Effectively communicate with passengers in a clear and friendly manner, both verbally and in writing.- Problem-Solving Abilities: Quickly identify issues and think critically to provide solutions, enhancing the passenger experience.- Team Player: Work collaboratively with colleagues to ensure efficient service delivery and a supportive work environment.- Attention to Detail: Ensure that all information provided to passengers is accurate and complete to avoid misunderstandings.- Basic Computer Skills: Familiarity with standard office software to manage bookings and communicate effectively.A positive attitude and willingness to learn are essential, especially for those with little to no experience in the industry.

We are looking for a dedicated Customer Support Representative to join our team. This role is perfect for those who enjoy helping people and solving problems, especially fresh graduates looking for their first job opportunity. As a Customer Support Representative, you will assist customers with their inquiries and ensure they have a positive experience.Key Responsibilities:- Handle Customer Inquiries: Respond to customer questions via phone, email, or chat, providing accurate information and helpful solutions.- Resolve Issues: Troubleshoot and resolve customer complaints efficiently, ensuring a satisfactory outcome.- Maintain Customer Records: Update and manage customer information in our database to keep track of interactions and resolutions.- Deliver Excellent Service: Strive to exceed customer expectations by providing prompt and friendly support.- Collaborate with Team Members: Work closely with colleagues to ensure that all customer needs are met and to share knowledge for continuous improvement.Required Skills and Expectations:- Communication Skills: Strong verbal and written communication skills are essential for interacting with customers clearly and effectively.- Problem-Solving Ability: A proactive approach to identifying issues and finding solutions is crucial for this role.- Attention to Detail: You should be thorough in your work and able to accurately record information.- Adaptability: Being flexible and open to learning new processes and technologies is important in a constantly changing environment.- Basic Computer Skills: Proficiency in using computers and software applications to assist customers and document interactions is necessary.This is a full-time work-from-home position located in Kalyan Dombivali, and we welcome applications from recent graduates who meet the educational requirement of a 12th pass.

Job Responsibilities:Handle customer calls and inquiriesPrepare and send quotationsFollow up with customersCoordinate with Sales and Accounts teamsMaintain customer records and provide excellent customer support

Job Description:We are Hiring Customer Service RepresentativeJob Type: Full-time (100% Field Job)Plus - Pf & EsiPlus: Attractive Performance Incentive + BonusPlus : Accomodation Will Be ProvidedKey Responsibilities:Field Visits to Identify Prospective Borrowers & Self-help Groups (shgs).Handling the Loan Lifecycle (kyc, Documentation, and Disbursement).Ensuring Timely Collection of Loan Installments.Building Strong Community Relationships.Location - have to Relocate Within 50-100km from Home LocationExperience: Freshers Welcome! (prior Field Sales/banking Experience is a Plus).Mandatory: Must Own a Two-wheeler with a Valid Driving License

As a Customer Support Representative, you will play a crucial role in assisting customers with their inquiries and ensuring they have a positive experience with our services. Your primary responsibilities will include:- Responding to Customer Queries: You will be the first point of contact for customers, addressing their questions and providing accurate information in a friendly manner.- Troubleshooting Issues: You will help customers resolve problems with our products or services, guiding them step-by-step to find solutions.- Maintaining Customer Records: You will document customer interactions and maintain accurate records to ensure a seamless follow-up experience.- Providing Feedback: You will report customer concerns and suggest improvements to enhance our service quality based on your interactions.- Participating in Training: You will engage in training sessions to continually improve your skills and knowledge about our products and services.To be successful in this role, you should possess strong communication skills, both written and verbal, to effectively interact with customers. A positive attitude and a patient demeanor are essential, as you will handle diverse customer needs. Being detail-oriented is crucial for accurately documenting customer interactions. A basic understanding of computers and software applications is necessary, as you will work from home managing customer relationships. Freshers are welcome, and having completed your 12th grade is the minimum educational requirement for this position.

We are looking for a Customer Support Representative to join our team. This role involves interacting with customers to ensure their questions and concerns are addressed effectively. As a representative, you will work from home and provide excellent service to help build strong customer relationships.Key Responsibilities:- Responding to Customer Inquiries: Handle incoming calls and messages to assist customers with their questions or issues.- Providing Product Information: Share details about our products and services, helping customers understand features and benefits.- Resolving Issues: Identify and troubleshoot customer problems to find suitable solutions promptly.- Documenting Interactions: Keep accurate records of customer interactions and transactions for future reference and quality assurance.- Following Up: Proactively reach out to customers after resolving issues to ensure their satisfaction.Required Skills and Expectations:- Communication Skills: You should have strong verbal and written communication skills to effectively interact with customers.- Problem-Solving Skills: Be able to think critically and resolve customer issues in a timely manner.- Patience and Empathy: Show understanding and patience when dealing with customer concerns, ensuring they feel valued.- Basic Computer Knowledge: Familiarity with computers and the ability to navigate software applications is important.- Team Player: Be willing to collaborate with team members and share insights for improving customer service. We welcome freshers who have completed their 12th grade. If you are eager to learn and grow in customer service, this role is for you!

We are looking for a motivated Customer Support Representative to join our team. This full-time position is ideal for freshers who have completed their 12th grade and wish to start a career in customer service from the comfort of their homes in Rajkot, India.As a Customer Support Representative, your main role will be to assist customers by answering their questions and resolving any issues they may have. Key Responsibilities include:- Responding to Inquiries: You will communicate with customers via phone, chat, or email to provide timely answers to their questions about our products or services.- Problem-Solving: When customers face issues, you will identify the problems and offer effective solutions to ensure their satisfaction.- Documenting Interactions: It is important to record customer interactions in our system accurately to help maintain a clear understanding of each case for future reference.- Providing Feedback: You will relay customer feedback and suggestions to improve our products and services, helping us enhance the customer experience.The ideal candidate will possess excellent communication skills and a friendly attitude. You should be patient, empathetic, and able to handle difficult situations calmly. Strong problem-solving skills and attention to detail are essential, as is the ability to work independently and manage your time effectively while working from home.