Walk-in CRM Executive - Kochi

Job Description

We are looking for a CRM Executive who will be responsible for managing customer relationships, handling customer queries, ensuring timely follow-ups, and maintaining accurate customer records.

Key Responsibilities

. Manage and update customer information in the CRM system.

. Handle customer enquiries, complaints, and requests professionally.

. Follow up with customers through calls, emails, and WhatsApp.

. Maintain strong relationships with existing and potential customers.

. Coordinate with the Sales, Marketing, and Operations teams.

. Track leads, customer interactions, follow-ups, and conversions.

. Ensure timely resolution of customer issues.

. Monitor customer satisfaction and support customer retention.

. Prepare daily, weekly, and monthly CRM reports.

. Maintain accurate and confidential customer records.

Required Skills

. Excellent communication and interpersonal skills.

. Good customer-handling and follow-up skills.

. Basic knowledge of CRM software and MS Office.

. Strong organizational and problem-solving abilities.

. Ability to work independently and as part of a team.

. Customer-focused and positive attitude.

Key Skills

Customer Relationship Management | Customer Service | Follow-up | Communication | CRM Software | Lead Management | Reporting | Coordination

• Experience

  0 - 1 Years

• No. of Openings

  4

• Education

  Graduate

• Role

  CRM Executive

• Industry Type

  IT Services & Consulting

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  AGAS,David colony,lane no:2,chilavanoor road,elamkulam

• Walk-in Time

  10:00 AM