Customer Relationship Executive Job Vacancies in Mumbai

Customer Support Executive Education: HSC is a must with excellent communication skills. English speaking and writing skills are a must.Location: WONDRx HQ (Vikhroli, Mumbai) - 100% Work from Office. The RoleYou are the voice and the frontline of WONDRx. We are revolutionizing how doctors and patients connect by digitizing prescriptions.

Handle customer queries via phone, email, chat, or social mediaResolve customer complaints efficiently and professionallyProvide accurate information about products, services, and policiesMaintain records of customer interactions and transactionsEscalate unresolved issues to the concerned departmentFollow up with customers to ensure issue resolutionMeet response time and customer satisfaction targetsCoordinate with internal teams for smooth customer support operationsMaintain professionalism and empathy during customer interactions

We are looking for a CRM Executive to join our team in Andheri East. This is a full-time position suitable for fresh graduates or those with up to one year of experience.**Key Responsibilities:**- **Manage Customer Relationships:** Maintain and nurture relationships with clients to enhance customer satisfaction and loyalty.- **Data Entry and Management:** Accurately enter and update customer information in the CRM system to ensure data integrity and accessibility.- **Support Sales and Marketing Teams:** Collaborate with these teams by providing them with customer insights and data that can help improve their strategies and outreach.- **Respond to Customer Inquiries:** Address customer questions and concerns promptly and effectively, providing excellent service to maintain a positive company image.- **Monitor Customer Feedback:** Collect and analyze customer feedback to identify areas for improvement in service and product offerings.**Required Skills and Expectations:**Candidates should have a B.Sc degree and possess strong communication skills to effectively interact with customers and team members. Basic knowledge of CRM software would be an advantage. Attention to detail is crucial, as this role involves managing significant amounts of customer data. Adaptability and a willingness to learn are also important, as the candidate will be working in a dynamic environment. A proactive attitude towards problem-solving and a desire to contribute to team goals will be highly valued.

Job RoleField visit to societies, offices, commercial buildingsAMC & fire system salesClient meeting & follow-upSite survey coordinationGenerate new business leadsRequirementExperience: 1 to 3 years in field salesFirefighting/HVAC/electrical background preferredTwo-wheeler preferredGood communication skillsSouth Mumbai area knowledge advantageSalary + Incentive + Travel Allowance

Urgent Required Customer Relationship Executive (CRE) Automobile Industry 4 wheeler Service center experience is mustFemale candidate Any graduate can apply Good English Communication Pleasant Personality min 5 to 7 yrs experience Salary : 40k to 60kContact Divyaa 9011935513

Job Title:International Customer Support ExecutiveLocation: Mumbai Mumbai (On-site)Job Type:Full-time ________________________________________Job SummaryVC InMotions Private Limited is looking for a fresher and an experienced Telecaller for a US Outbound & Inbound Voice Process. The ideal candidate will be responsible for engaging with existing customers, introducing new products or services, and driving repeat orders through effective communication and persuasion.________________________________________Key Responsibilities Make outbound calls to existing international (US-based) customers Explain and promote new products and services effectively Convince customers to place additional or repeat orders Maintain professional communication and strong customer relationships Follow company guidelines and sales processes________________________________________Required Skills & Qualifications Excellent communication skills Good phone etiquette and customer service skills Ability to work collaboratively in a team environment Minimum 1 year of experience in an international voice process (US preferred) Prior experience in customer service or telemarketing is an advantage Educational Qualification: Any Graduate________________________________________Perks & Growth Exposure to International Market Training and mentorship from senior team members Career growth towards Customer Support Representative (Voice process)________________________________________Salary & Benefits: Competitive salary (Rs. 20,000- Rs. 40,000) based on interview performance and relevant experience ________________________________________

As a Customer Support Executive, you will play a vital role in ensuring our customers receive excellent assistance and support. You will work from home and interact with customers via various channels.**Key Responsibilities:**- **Respond to Customer Inquiries:** Address customer questions and concerns promptly through phone, email, or chat, ensuring a quick resolution.- **Manage Customer Accounts:** Assist customers with account-related issues, including updates, changes, and troubleshooting, to enhance their experience.- **Provide Product Information:** Offer detailed information about products and services, helping customers make informed decisions.- **Document Interactions:** Keep accurate records of customer interactions and feedback in a system to track issues and improve services.- **Collaborate with Team Members:** Work closely with other departments to resolve complex issues, ensuring a seamless customer experience.- **Identify and Suggest Improvements:** Proactively share customer feedback with the team to help improve service quality and efficiency.**Required Skills and Expectations:**- Excellent communication skills, both verbal and written, to convey information clearly and effectively.- Strong problem-solving abilities, allowing you to handle customer issues efficiently and independently.- A basic understanding of computer software and applications, as you will navigate various tools for customer support.- A positive attitude and a willingness to help, ensuring customers feel valued and supported.- Attention to detail to accurately document customer interactions and follow up as needed.- Ability to work well in a team and manage your time effectively while working remotely. This role is ideal for individuals with diverse educational backgrounds, including but not limited to B.A, B.Arch, B.C.A, B.B.A, B.Com, and B.Ed. Experience is not mandatory, but enthusiasm and a readiness to learn are essential.

We are seeking a motivated and enthusiastic Field Sales Executive located in Virar West, Mumbai. This role is ideal for freshers who are eager to start their career in sales and are ready to engage with customers directly.As a Field Sales Executive, your primary responsibility will be to generate sales by contacting potential clients and promoting our products. This involves creating relationships with customers, understanding their needs, and providing suitable solutions. You will actively seek out new sales opportunities and arrange meetings to showcase our offerings.Key responsibilities include:- **Customer Engagement**: You will approach potential clients, introducing them to our products and capturing their interest through effective communication.- **Sales Generation**: Your goal will be to meet and exceed sales targets by converting leads into actual sales through strategic follow-ups and persuasive presentations.- **Market Research**: You will gather feedback and insights from customers to help improve our products and services.- **Reporting**: You will maintain accurate records of sales activities and customer interactions, providing regular updates on your progress.To succeed in this role, you must possess strong communication skills and a highly motivated attitude. A customer-focused mindset and the ability to work independently are essential. You should be comfortable working in a fast-paced, target-driven environment and must have the ability to organize your time effectively. A completed 12th grade education is required.

We are looking for a Customer Support Executive to join our team in Malad West. In this full-time role, your main focus will be to assist and support our customers effectively.**Key Responsibilities:**- **Respond to Customer Inquiries:** You will handle customer questions and issues via phone, email, or chat, providing clear and accurate information to help resolve their concerns.- **Document Customer Interactions:** Each customer interaction must be logged accurately in our system to ensure that all service requests are tracked and can be referred back to if needed.- **Assist with Product Knowledge:** You will need to understand our products/services well enough to guide customers through usage, features, and benefits, ensuring they have a positive experience.- **Problem Resolution:** Your role will involve identifying issues customers face and working towards finding effective solutions quickly and efficiently.- **Provide Feedback:** Share insights and recurring issues with the management team to help improve our services and enhance customer satisfaction.**Required Skills and Expectations:**- Strong communication skills are essential, both spoken and written, to interact professionally with customers.- A customer-oriented attitude is important, helping you understand and meet customer needs effectively.- Basic computer skills are necessary to manage customer databases and document interactions.- The ability to work well under pressure and in a team environment will be crucial for handling multiple inquiries effectively.- A positive and proactive approach towards learning about the companys products will aid you in better assisting customers.

Proven experience as a Sales Executive or relevant roleStrong communication, negotiation, and interpersonal skillsAbility to work independently and as part of a teamTarget-oriented with a proven track record in salesBasic knowledge of MS Office / CRM toolsBachelor

We are looking for a dedicated Customer Operation Executive to join our team in Mumbai. This role is ideal for individuals with up to 2 years of experience and a minimum of a 12th-grade education.**Key Responsibilities:**- **Customer Support:** Provide assistance to customers through various channels, ensuring their inquiries and concerns are addressed promptly and accurately.- **Order Processing:** Manage the entry and tracking of customer orders, ensuring that all information is correct and processed on time.- **Documentation:** Maintain accurate records of customer interactions, orders, and feedback to help improve service quality and resolve any recurring issues.- **Problem Resolution:** Identify and resolve customer issues in a professional manner, escalating to senior staff when necessary to ensure customer satisfaction.- **Team Collaboration:** Work closely with other departments like sales and logistics to coordinate efforts and improve the overall customer experience.**Required Skills and Expectations:**The ideal candidate should have strong communication skills in English and Hindi, both written and verbal. Attention to detail is crucial to ensure accuracy in data entry and customer service. A friendly and patient attitude toward customers is essential, along with the ability to work in a team environment. Basic computer skills and familiarity with office software are expected, as well as the ability to learn new software tools quickly. You should be able to manage multiple tasks efficiently while maintaining a positive and professional demeanor.

Job Title:Sales & Customer Support ExecutiveCompany Details:Company: Mind WealthBrand: Hungry BrainWebsite: https://hungrybrain.in/Job Location:Malad West, Mumbai (5 minutes walk from railway station)Job Type:Full-TimeWorking Days:6 Days a WeekSalary:2 - 2.5 LPAIndustry:Education / EdTech / Early Childhood LearningDepartment:Sales & Customer SupportRole Category:Inside Sales / Customer SupportAbout Us :Hungry Brain helps parents raise smarter, more capable children by focusing on brain development in the first 3 years when it matters the most. Our structured programs empower parents to take the right actions early and see real developmental results.Key Responsibilities :Handle inbound & outbound leadsMaintain follow-ups & CRM updatesExplain early learning concepts and programs to parentsSupport parents to identify the need for early brain development and start our programs via calls, video calls, chats, and other communication channelsCandidate Requirements :Minimum 2+ years of experience in sales/customer supportStrong communication in any one language + workable EnglishComfortable using basic tech tools and CRM systemsPreferred Candidate Profile:Experience in EdTech / Education / Counselling is a plusGood interpersonal and convincing skills

Hello,Company: Crystal GroupLocation: Kolkata or Mumbai Role OverviewCrystal Group is looking for a proactive and result-oriented Customer Relationship Executive (CRE) to support our Cold Chain Warehouse business. The candidate can be from any background but must have excellent communication skills and the ability to independently generate leads and drive business growth. Key Responsibilities Lead Generation & Business Development SupportActively conduct cold calling to generate new business leads.Independently generate leads through market research, networking, references, and online platforms.Map potential markets and build a strong, qualified lead database.Identify key decision-makers and schedule meetings for Business Development Managers (BDMs).Hand over qualified leads to BDMs for conversion and revenue closure.Benchmark competitors, pricing strategies, and market positioning.Maintain and regularly update CRM with accurate lead and client data. Client Relationship & CoordinationManage client SLAs, feedback, and renewal follow-ups.Coordinate with Operations and Finance teams for smooth service delivery.Ensure timely response to client queries and concerns.Identify upselling and cross-selling opportunities and share with BDMs. Candidate RequirementsFemale candidate preferred.Any educational background (Graduation preferred).Excellent verbal and written communication skills.Strong confidence in cold calling and lead generation.Target-driven and self-motivated.Good coordination and follow-up skills.Basic knowledge of CRM tools and MS OfficeInterested Candidates can apply on this given mail id namrata.rai@crystalgroup.inNamrata RaiSenior Executive - Talent Acquisition CRPL Infra Private Limited

We are looking for a Human Resource Executive based in Ghatkopar West to help manage our HR functions and support the company's growth. The ideal candidate will play a key role in various HR processes and contribute positively to our work environment.**Key Responsibilities:**- **Recruitment and Onboarding:** Assist in attracting, interviewing, and hiring new employees. Ensure a smooth onboarding process for new hires to help them integrate into the company.- **Employee Relations:** Act as a point of contact for employees regarding any HR-related queries or issues. Foster a positive work environment by promoting open communication.- **Performance Management:** Support the performance appraisal process by helping managers set goals and evaluate employee performance, ensuring alignment with the companys objectives.- **Training and Development:** Identify training needs within the organization and coordinate programs to enhance employee skills and knowledge.- **Payroll and Benefits Administration:** Assist in managing payroll processes and employee benefits inquiries, ensuring accuracy and timely processing.- **Compliance and Record Keeping:** Ensure all HR policies and practices comply with local labor laws. Maintain employee records accurately and confidentially.**Required Skills and Expectations:**Candidates should have a degree in B.A, B.B.A, or B.Com and possess 1 to 5 years of experience in HR roles. Strong communication and interpersonal skills are essential to effectively interact with employees at all levels. Proficiency in HR software and Microsoft Office is expected. The ideal candidate should be organized, detail-oriented, and capable of handling multiple tasks in a fast-paced environment. A proactive attitude and a commitment to continuous improvement in HR practices will be highly valued.

Dear Candidates,Company: Crystal GroupLocation: Kolkata or Mumbai Role OverviewCrystal Group is looking for a proactive and result-oriented Customer Relationship Executive (CRE) to support our Cold Chain Warehouse business. The candidate can be from any background but must have excellent communication skills and the ability to independently generate leads and drive business growth. Key Responsibilities Lead Generation & Business Development SupportActively conduct cold calling to generate new business leads.Independently generate leads through market research, networking, references, and online platforms.Map potential markets and build a strong, qualified lead database.Identify key decision-makers and schedule meetings for Business Development Managers (BDMs).Hand over qualified leads to BDMs for conversion and revenue closure.Benchmark competitors, pricing strategies, and market positioning.Maintain and regularly update CRM with accurate lead and client data. Client Relationship & CoordinationManage client SLAs, feedback, and renewal follow-ups.Coordinate with Operations and Finance teams for smooth service delivery.Ensure timely response to client queries and concerns.Identify upselling and cross-selling opportunities and share with BDMs. Candidate RequirementsFemale candidate preferred.Any educational background (Graduation preferred).Excellent verbal and written communication skills.Strong confidence in cold calling and lead generation.Target-driven and self-motivated.Good coordination and follow-up skills.Basic knowledge of CRM tools and MS OfficeInterested Candidates can share your resume on this mail id namrata.rai@crystalgroup.inNamrata RaiSenior Executive - Talent Acquisition CRPL Infra Private Limited