Customer Relationship Executive Job Vacancies in Guwahati

As a Customer Relationship Executive in Guwahati, you will be responsible for building and maintaining relationships with customers through strategic communication and outbound calling. Your key responsibilities include reaching out to customers to address their needs, resolving any issues they may have, and ensuring customer retention by providing exceptional service. To excel in this role, you should possess excellent communication skills, be able to effectively convey information to customers, and have a customer-centric approach. Additionally, you should be proactive in identifying customer needs and be able to work collaboratively with other team members to ensure customer satisfaction. A minimum of 1-2 years of experience in a similar role and a graduate degree are required for this full-time position.

As an Airport Guest Relationship Executive, your main responsibility will be to ensure that all airport guests have a positive and smooth experience. This includes providing assistance and guidance to guests, resolving any issues or complaints they may have, and ensuring their overall satisfaction during their time at the airport. Key Responsibilities:1. Greeting and welcoming guests as they arrive at the airport.2. Providing information and assistance to guests regarding their travel plans.3. Resolving any issues or complaints that guests may have in a professional and timely manner.4. Ensuring the overall satisfaction of guests during their time at the airport.Skills and Expectations:- Excellent communication and interpersonal skills.- Ability to remain calm and professional in high-pressure situations.- Attention to detail and the ability to multitask.- Patience and a customer-centric mindset.- Willingness to work in a fast-paced and dynamic environment.- Ability to work well as part of a team.Overall, we are looking for a dedicated and customer-oriented individual who is passionate about ensuring the comfort and satisfaction of airport guests.

Responsibilities of Airport Ground Staff include:1. Greeting passengers as they enter the airport2. Checking boarding passes and verifying passenger information3. Assisting passengers with baggage check-in and security screening4. Directing passengers to the appropriate departure gates5. Providing information on flight schedules and delays6. Handling customer complaints and inquiries7. Ensuring the safety and security of all passengers and airport personnel8. Working closely with airline staff and airport authorities to ensure smooth operations

We are looking for 15 Airlines Executive Posts in CHAPARMUKH, with deep knowledge in Customer Relationship, Communication Skills and Required Educational Qualification is : Higher Secondary

As a PSE, you will be the first point of contact for passengers, providing them with exceptional service and assistance throughout their travel experience. Your primary responsibilities will include checking in passengers, handling baggage, providing information about flight schedules, and addressing any concerns or issues that may arise. You will also be responsible for ensuring compliance with all airline and airport regulations, maintaining a safe and secure environment for passengers and staff. The ideal candidate will have excellent communication skills, a friendly and approachable demeanor, and the ability to remain calm under pressure. You should be able to work in a fast-paced environment and be flexible with your schedule, as this role may require working evenings, weekends, and holidays. Previous experience in customer service or the airline industry is preferred but not required. We offer comprehensive training and opportunities for career advancement within our organization. If you are passionate about providing outstanding service and enjoy working in a dynamic and diverse environment, we encourage you to apply for this exciting opportunity.ResponsibilitiesCheck-in passengers and issue boarding passes.Assist passengers with baggage check-in and retrieval.Provide information about flight schedules, delays, and cancellations.Address passenger inquiries and resolve any issues or concerns.Ensure compliance with airline and airport regulations.Coordinate with other airport staff and airline personnel.Assist passengers with special needs, including those with disabilities.Handle ticketing and reservation changes.Monitor and manage boarding processes.Ensure a safe and secure environment for passengers and staff.Assist with lost and found items.Provide exceptional customer service at all times.Handle cash and credit card transactions.Maintain accurate records and documentation.

Customer service executives (CSEs) are responsible for ensuring customer satisfaction, loyalty, and business success. Some of their responsibilities include: Handling customer complaintsCSEs use problem-solving skills to analyze the cause of a problem, generate solutions, and implement a plan to resolve it. They should be able to do this quickly and professionally. Communicating with customersCSEs communicate with customers through email, phone, live interactions, or online chat. They should be able to provide accurate and timely information about products, services, and accounts. Training employeesCSEs may be responsible for hiring and training staff, including reviewing applications, conducting interviews, processing paperwork, and providing on-the-job training. Designing an efficient customer service processCSEs should be able to work in a fast-paced environment and handle multiple tasks simultaneously. They should also collaborate with other departments to ensure customer issues are resolved quickly and efficiently. Other responsibilities of CSEs may include: Ensuring customer satisfaction, Active listening, and Adaptability.

Airport staff have many responsibilities, including ensuring the safety and comfort of passengers, managing operations, and providing customer service: Passenger servicesGreet passengers, check tickets and passports, and assign seats. Help passengers with inquiries, provide flight information, and direct them to the correct terminals. Assist passengers with disabilities, infants, and unaccompanied children. Baggage handlingCheck in baggage, weigh it, and tag it for the correct destination. Move luggage between check-in points and departure areas, and load and unload it from the plane. Ensure luggage is scanned and delivered safely. BoardingManage the check-in and boarding processes, and check boarding passes at the departure gate. OperationsCoordinate with ground crew to move aircraft, and assist with aircraft marshaling. Operate airport equipment like baggage carts, forklifts, and tugs. Respond to emergencies and incidents in a professional manner. Other responsibilitiesSell airline tickets and make reservations. Help passengers confirm flight and meal reservations. Store freight cargo in warehouses. Maintain accurate records of activities, such as passenger counts, baggage handling, and equipment maintenance.

Hiring for 120 Airline Ground Staff Jobs in Kolkata,Patna,Asansol,Bhubaneswar,Gaya,Ranchi,jharkhnd,Durgapur,Malda,Guwahati, for Freshers,Required Educational Qualification is : Higher Secondary, Diploma, B.A, Other Bachelor Degree with Good knowledge in customer s,Customer Management,Aviation,Ground Staff,Guest Handling,Guest Relation Executive,Customer Care Associate etc. #If you have any queries, you can contact this number- +91 8961167542# To apply send your CV/Resume to this Whatsapp number- 8961167542/ Email- interjetplacement@gmail.com

- Respond to customer inquiries via phone, email, or live chat, providing information on services such as website development, app development, and cloud solutions.- Assist customers with understanding the scope of services offered by SIQUES EDUAID, including technical details, pricing, and timelines.- Act as the primary point of contact for clients throughout the project lifecycle, from initial inquiry to post-launch.- Provide regular updates on the status of website, app, or cloud development projects, ensuring clients are well-informed of milestones and timelines.- Handle technical issues or challenges clients may encounter during or after the completion of their projects.- Troubleshoot website or app performance issues, escalated customer complaints, or cloud service disruptions, collaborating with the technical team to resolve the issues quickly.- Assist new clients with the onboarding process, providing guidance on setting up and using the developed websites, apps, or cloud platforms.- Collect customer feedback to gauge satisfaction levels with the services provided.- Work with the development and design teams to improve products or services based on customer suggestions or recurring issues.- Maintain accurate and up-to-date records of client interactions, technical issues, and service requests in the CRM system.- Document and escalate recurring issues or suggestions to relevant departments for resolution or future product improvements.- Identify opportunities for upselling additional services, such as ongoing website maintenance, app updates, or advanced cloud features, based on customer needs.- Collaborate closely with web developers, app developers, and cloud engineers to ensure that customer requirements are accurately translated into project deliverables.- Stay up to date with the latest trends and technologies in website development, app development, and cloud solutions to better assist clients with their needs.

- Provide prompt, friendly, and effective support to customers via phone, email, or in-person.- Address customer queries related to vehicle sales, services, warranties, and spare parts.- Educate customers on the different vehicle models, features, and specifications.- Guide customers through the process of selecting the right vehicle or service based on their needs and preferences.- Build and maintain positive relationships with customers to ensure long-term satisfaction and loyalty.- Follow up with customers post-purchase or service to ensure their satisfaction and address any issues or concerns.- Assist customers in scheduling test drives, vehicle servicing, and maintenance appointments.- Coordinate with the sales and service departments to ensure seamless customer experience from inquiry to after-sales support.- Address customer complaints in a professional and empathetic manner, aiming for quick and effective resolution.- Investigate and resolve any service or product-related issues, ensuring customer concerns are dealt with promptly and to their satisfaction.- Maintain accurate records of customer interactions, transactions, complaints, and feedback using the companys CRM system.- Inform customers about ongoing promotions, new launches, or seasonal offers related to vehicles, services, or accessories.- Assist customers with understanding their billing statements for vehicle purchases, servicing, or repairs.- Follow up with customers regarding their purchase or service experience to ensure complete satisfaction.- Actively collect customer feedback through surveys, phone calls, or direct conversations to gauge satisfaction levels and areas for improvement.- Maintain customer accounts, ensuring accurate records of services, warranties, and purchase history.- Schedule vehicle servicing, repairs, and appointments efficiently while minimizing customer wait times.

responsible for ensuring guest satisfaction by greeting, assisting, and addressing their needs, while also managing complaints and building rapport.

We are looking for 30 Vacancy for AO and CS Ground Staff in Airport Posts in Bangalore, Chennai, Hyderabad, Guntur, Trivandrum/Thiruvananthapuram, Thrissur, Surat, Jammu, Bhubaneswar, Guwahati, with deep knowledge in Customer Relationship, Airport Passenger Service Associate, Airline Customer Service, Flight Attendant, Flight Supervisor, Guest Service Officer, Airport Operation, Airport Cargo, Airport Ramp, Airport Executive and Required Educational Qualification is : Higher Secondary, Secondary School, I.T.I., B.A, B.Arch, B.B.A, B.Com, B.Ed, BAMS, Bachelor of Hotel Management