Customer Care Executive Job Vacancies in Kolkata

Join our dynamic team in Kolkata as an Airline Customer Service Executive, where you will play a vital role in ensuring a seamless travel experience for our customers.nnIn this full-time position, your key responsibilities will include:nn- Customer Assistance: Provide friendly and efficient support to passengers regarding flight inquiries, reservation changes, and other travel-related queries.n- Check-in Support: Help travelers with the check-in process and provide information about baggage policies and boarding procedures.n- Problem Resolution: Address and resolve any issues that arise during the travel experience, ensuring customer satisfaction and loyalty.n- Information Delivery: Clearly communicate flight schedules, ticket details, and provide necessary updates to passengers, maintaining professionalism at all times.nnAs a successful candidate, you should possess excellent communication skills, both verbal and written, to effectively interact with customers. You are expected to have a positive attitude and strong problem-solving abilities to handle various customer scenarios. Finally, being a team player is essential, as you will work closely with colleagues to enhance overall service quality.nnThis position is ideal for freshers who have completed their 12th grade and are looking to start their careers in the airline industry. You must be available to work from the office in Kolkata. Your enthusiasm and commitment will contribute to creating a welcoming atmosphere for all passengers.nif you have Any Queries, you can contact this number-+91 7596036956

We are looking for a dedicated Airport Ramp Executive to join our team in Kolkata. This role is suitable for newcomers with little to no experience and requires a 12th-grade education. You will primarily work from the office, supporting various airport operations.nnKey Responsibilities:nn- Aircraft Handling: Assist in the safe and efficient handling of aircraft on the ramp, ensuring that all operations comply with safety standards.n n- Baggage Management: Manage and facilitate the loading and unloading of passenger baggage, ensuring it is handled with care and delivered to the correct place.nn- Communication: Coordinate with flight crews and ground staff to ensure smooth operations. Clear communication is essential for the timely arrival and departure of flights.nn- Safety Compliance: Follow all safety protocols and procedures to maintain a secure working environment for yourself and your colleagues.nnRequired Skills and Expectations:nnCandidates should possess good communication skills to collaborate effectively with team members. An understanding of basic safety procedures is essential. You should be able to work under pressure and expect to engage in physical activities, as the role involves moving luggage and equipment. A positive attitude and eagerness to learn are also important in adapting to the fast-paced airport environment. (FOR FURTHER INFORMATION CONTACT - 9875598230)

As a Back Office Executive, you will support the daily operations of the company by performing various administrative tasks. This role is ideal for individuals with a passion for organization and attention to detail, suitable for both freshers and those with up to six years of experience.nnKey Responsibilities:nn1. Data Entry: Accurately inputting and managing company data in databases or spreadsheets to ensure efficient retrieval and reporting.nn2. Document Management: Organizing and maintaining electronic and physical files to ensure easy access and compliance with company policies.nn3. Communication Support: Assisting in managing internal and external communications by responding to emails and coordinating with team members.nn4. Report Generation: Preparing regular reports on the activities and performances of various departments to assist in decision-making processes.nnRequired Skills and Expectations:nnCandidates should have completed at least the 10th standard and possess strong communication skills. Attention to detail and the ability to handle data efficiently is crucial. Familiarity with basic office software and tools will be beneficial. The ideal candidate should be comfortable working in an office environment and demonstrate a willingness to learn and adapt as required by the companys needs. Teamwork and a proactive approach to problem-solving are essential for success in this role.

Front Office Executive - Axis Bank Ltd.The Front Office Executive role in a bank generally focuses on customer service, reception, branch coordination, and administrative support. The exact duties and designation may vary by branch and hiring arrangement; this should not be treated as confirmation of a current vacancy at Axis Bank.Job Role & Responsibilities- Customer Handling: Welcome customers and guide them to the appropriate banking department.- Reception Management: Handle customer enquiries, phone calls, visitor records, and appointments.- Banking Support: Assist customers with account opening forms, KYC documentation, and service requests.- Query Resolution: Provide basic information about savings accounts, current accounts, debit cards, and other banking services.- Documentation: Maintain customer records, registers, files, and office documents.- Branch Coordination: Coordinate with branch staff and direct customer requests to the relevant department.- Administrative Support: Manage daily front-desk activities, stationery, and other office-related tasks.- Compliance: Follow bank policies, confidentiality requirements, and customer service standards.Eligibility Criteria- Qualification: Higher Secondary (10+2) or Graduate, depending on the vacancy.- Experience: Freshers and experienced candidates may be considered.- Skills: Good communication, customer handling, and basic computer knowledge.- Other requirements: Professional behaviour, presentable appearance, and basic documentation skills.Salary & Benefits- Indicative salary: 13,500-22,600 per month in some externally advertised branch/front-desk roles; actual salary depends on the employer, role, and location. Front...- Incentives, PF and ESI may be offered depending on the employment arrangement.- Full-time, office-based work.

Job TitleAir Ticketing ExecutiveDepartmentAirport Operations / Passenger Services / Reservation & TicketingLocationsKolkataGuwahatiImphalCooch BeharDurgapurSiliguriAizwalGangtokDimapurJorhatJob SummaryAn Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & Booking- Book domestic and international flight tickets.- Assist customers in selecting suitable flights and fare options.- Provide accurate fare quotations and travel itineraries.- Process ticket reservations through airline reservation systems.- Issue, reissue, and cancel airline tickets.- Handle ticket modifications and upgrades.Passenger Assistance- Guide passengers regarding flight schedules.- Assist with seat selection and special meal requests.- Provide information about baggage allowance.- Explain airline policies regarding refunds and cancellations.- Assist passengers with travel insurance information.- Help elderly passengers and passengers requiring special assistance.- Handle customer complaints professionally.Airport Counter Operations- Assist passengers at airline ticket counters.- Verify passenger identity documents.- Coordinate with check-in staff.- Resolve ticketing-related issues before departure.- Process standby passengers.- Manage last-minute ticket changes.Reservation Management- Update reservation records.- Confirm flight bookings.- Monitor waitlisted bookings.- Handle group reservations.- Coordinate with travel agencies.- Process online and offline reservations.Documentation- Verify passports and visas for international travel.- Ensure travel documents meet airline requirements.- Prepare passenger manifests when required.- Maintain booking records.- Generate reservation reports.Payment Handling- Accept ticket payments.- Process credit/debit card transactions.- Handle cash payments.- Generate invoices and receipts.- Maintain daily cash records.- Process ticket refunds.Customer Service- Respond to customer inquiries.- Handle phone, email, and walk-in customers.- Provide accurate travel information.- Resolve ticketing issues promptly.- Maintain customer satisfaction.Coordination- Coordinate with airline operations.- Work closely with check-in staff.- Communicate with airport authorities.- Coordinate with travel agencies.- Support baggage service teams when required.Compliance- Follow airline ticketing policies.- Adhere to DGCA and airport regulations.- Maintain confidentiality of passenger information.- Ensure compliance with aviation security procedures.Required Qualifications- 10+2 (Higher Secondary) - Minimum qualification.- Graduate in any discipline preferred.- Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.- Freshers and experienced candidates may apply.Required SkillsTechnical Skills- Airline reservation systems (Amadeus, Galileo, Sabre, Worldspan)- Flight booking procedures- Fare calculation- Ticket issuance- Ticket revalidation and reissue- Refund processing- Knowledge of domestic and international routes- Basic computer proficiency (MS Office, email)Soft Skills- Excellent communication skills- Customer service orientation- Professional appearance and grooming- Problem-solving ability- Attention to detail- Time management- Multitasking- Teamwork- Positive attitude- Patience and empathyKnowledge Requirements- Airline fare rules- Airport procedures- Reservation systems- IATA ticketing standards- Baggage policies- Visa and passport requirements- Travel insurance basics- Aviation terminology- Customer service standardsDaily Duties- Process ticket bookings.- Assist passengers with reservations.- Issue and modify airline tickets.- Handle cancellations and refunds.- Answer customer calls and emails.- Verify travel documents.- Coordinate with airport operations.- Resolve ticketing issues.- Update reservation records.- Maintain transaction reports.Working Conditions- Airport terminals- Airline reservation offices- Travel agency offices- Rotational shifts- Early morning, evening, night, weekends, and public holidays- Standing and desk-based work- Fast-paced, customer-facing environmentPhysical Requirements- Ability to work in shifts.- Professional grooming and appearance.- Ability to sit or stand for extended periods.- Good verbal communication.- Basic computer typing skills.- Ability to work under pressure.Career Progression- Air Ticketing Executive- Senior Ticketing Executive- Reservation Executive- Passenger Service Executive- Airport Customer Service Executive- Ticketing Supervisor- Reservation Supervisor- Duty Officer- Airport Operations Executive- Airport Operations ManagerPreferred Certifications- IATA Foundation in Travel & Tourism- IATA Airline Cabin Crew (optional for broader aviation knowledge)- Amadeus Certification- Galileo Certification- Sabre Reservation System Certification- Diploma in Aviation, Hospitality & Travel ManagementSalary (India)- Fresher: 25,000-30,000 per month- 1-3 years: 30,000-40,000 per month- 3-5 years: 35,000-75,000 per month- Senior/Lead Executive: 50,000-1,00,000+ per month

We are urgently hiring for the position of Ground Staff Air-Ticketing Cabin Crew in Kolkata. This is a full-time role with opportunities for both freshers and individuals with up to 6 years of experience.In this role, you will be responsible for assisting with air ticketing processes, managing customer check-ins, providing information regarding flight schedules, and offering support to cabin crews as needed. You will also help in ensuring a smooth and pleasant experience for passengers throughout their journey.Candidates should have completed at least the 10th grade. Ideal applicants will possess good communication skills and a customer-friendly attitude to effectively assist passengers. A willingness to work in a dynamic environment and collaborate with team members is essential. The working hours are from 10 AM to 6 PM, Monday to Saturday, with Sundays as off days. This position is based in Kolkata, but it may also involve interactions with colleagues in other locations such as Delhi and Chandigarh.Successful candidates will be required to provide necessary documents for verification and must be physically fit to handle the demands of ground staff duties. Experience in customer service or travel-related fields will be considered an advantage, but is not mandatory. Join our team and help enhance the travel experience for our passengers.

We are looking for a dedicated Back Office Executive to support our operations in Kolkata. This full-time role is perfect for freshers who have completed their 12th grade education and are eager to start their career in a dynamic office environment.Key Responsibilities: - Data Entry: Accurately input and update information in our systems to ensure records are current and accessible. - Documentation: Organize and maintain important files and documents, ensuring that they are easily retrievable when needed. - Customer Support: Respond to internal and external inquiries related to office functions, assisting in resolving any issues effectively. - Reporting: Assist in preparing regular reports, helping the team track progress and identify areas for improvement. - Coordination: Work closely with other departments to streamline processes and aid in their daily functions.Required Skills and Expectations: Candidates should have a strong attention to detail and the ability to work independently with minimal supervision. Good communication skills, both written and verbal, are essential to interact effectively. Familiarity with basic office software is preferred but can be learned on the job. A proactive attitude and willingness to learn are highly valued, as the role involves supporting various team functions within a collaborative environment.

As a Passenger Service Associate in Kolkata, you will play a crucial role in ensuring a smooth travel experience for passengers. Your primary responsibilities will include:- Greeting Passengers: Welcome travelers warmly as they arrive to create a friendly environment.- Check-in Assistance: Help passengers with the check-in process, ensuring that they have all necessary documents ready and guide them through any related processes.- Providing Information: Answer queries regarding flight schedules, baggage policies, and airport services, guiding passengers effectively.- Monitoring Boarding: Ensure that all passengers board the aircraft safely and on time, coordinating with airline staff as needed.- Handling Customer Complaints: Address any concerns or issues that passengers may have with patience and professionalism, ensuring their experience remains positive.- Baggage Handling Support: Assist in managing luggage and helping passengers with any baggage-related queries or issues.The ideal candidate for this role should have a minimum of a 10th-grade education. Experience in customer service, while not mandatory, will be an advantage. You should have excellent communication skills, a friendly demeanor, and the ability to multitask effectively in a busy environment. Being detail-oriented and patient when dealing with passengers will help you succeed in this role. A passion for providing outstanding service and a willingness to learn will also be key attributes for your success as a Passenger Service Associate.

We are seeking a dedicated Airlines Executive to join our team in Kolkata. This entry-level position is perfect for individuals eager to start their careers in the aviation industry.Key Responsibilities:- Customer Service: Assist passengers with inquiries and provide information about flights, baggage policies, and airline services to ensure a positive travel experience.- Check-In Support: Help passengers with the check-in process, ensuring that all necessary documents are verified and that travelers are informed of boarding procedures.- Ticketing Operations: Process ticketing for both domestic and international flights, including changes, cancellations, and rebooking as needed while updating relevant records.- Problem Resolution: Address and resolve passenger issues or complaints promptly, demonstrating excellent communication and problem-solving skills to maintain customer satisfaction.- Collaboration: Work closely with team members and other departments to ensure smooth operations, including coordinating with ground staff and management when necessary.Required Skills and Expectations:Candidates should have completed a minimum of 10th grade education and possess excellent verbal and written communication skills. A friendly demeanor and strong interpersonal skills are essential as the role involves direct interaction with passengers. Basic computer skills and the ability to work in a fast-paced environment are also important. We expect a commitment to professional development, punctuality, and a customer-focused attitude throughout your work.

We are looking for a dedicated Customer Service Associate to join our team in Kolkata. This is an entry-level full-time position suitable for candidates with minimal experience who have completed their 12th grade.nnKey Responsibilities:nn1. Customer Interaction: Communicate effectively with customers via phone, email, or in person to understand their needs and resolve their queries.n n2. Problem Solving: Assist customers with any issues they face, ensuring timely and appropriate solutions to enhance their satisfaction.nn3. Product Knowledge: Maintain a strong understanding of the products and services offered to provide accurate information to customers.nn4. Documentation: Record customer interactions and transactions in the system to keep accurate and up-to-date information for future reference.nn5. Team Collaboration: Work closely with other team members to improve services and share insights on customer feedback.nnRequired Skills and Expectations:nnCandidates should possess good communication skills to speak clearly and listen attentively to customer concerns. Basic organizational abilities are important to manage multiple tasks efficiently. A positive attitude and willingness to learn are essential for adapting to new situations and challenges in the role. Being a team player and having a customer-focused mindset will contribute to your success as a Customer Service Associate. DROP RESUME (9875598230)

As an Airport Passenger Service Associate in Kolkata, you will provide essential support to passengers traveling through the airport. Your primary goal will be to ensure a smooth and pleasant experience for travelers.Key Responsibilities:- Customer Assistance: Serve as the first point of contact for passengers, helping them with check-ins, ticketing, and boarding procedures. You will provide information about flight schedules and gate changes.- Luggage Handling: Assist passengers with their luggage, ensuring it is checked in correctly and reaching the right destination. You will also help with lost and found items.- Problem Solving: Address any issues that passengers may encounter, such as missed flights or baggage discrepancies. You will be responsible for finding quick and effective solutions to help travelers.- Safety and Security: Adhere to all airport safety and security protocols, ensuring a secure environment for all passengers and staff.Required Skills and Expectations:Candidates should have completed their 12th grade and possess strong communication skills in English and Hindi. A friendly and positive attitude is essential, as you will be interacting with diverse passengers daily. Basic computer skills are required to assist with check-in processes and documentation. Being a team player and having the ability to work in a fast-paced environment is important. Flexibility in working hours, including weekends and holidays, is expected in this role.

Join our team as a Passenger Service Executive in Kolkata. This full-time role is perfect for freshers looking to kick-start their careers in the travel and hospitality industry.nnAs a Passenger Service Executive, you will be responsible for assisting passengers with their travel needs, ensuring a smooth and pleasant experience. Key responsibilities include greeting and checking in passengers at the terminal, providing information about flight schedules and services, and addressing any queries or concerns to enhance customer satisfaction. You will also assist with baggage handling and ensure compliance with safety regulations to maintain a secure environment for all travelers.nnTo succeed in this role, you need strong communication skills and a friendly demeanor to interact positively with passengers. Being attentive and detail-oriented will help you manage passenger needs effectively. A good understanding of customer service practices is essential to ensure that all passengers feel valued and cared for. You should be adaptable and able to work in a fast-paced environment. nnCandidates must have completed their 12th grade and be willing to work from the office full-time. A commitment to delivering excellent service and a passion for the travel industry will give you an advantage as you embark on this exciting career path.

We are seeking enthusiastic and motivated individuals to join our team as Flight Attendants in Kolkata, India. This role is ideal for fresh graduates looking to embark on a rewarding career in the aviation industry.nnAs a Flight Attendant, you will be responsible for ensuring the safety and comfort of passengers during their flights. Your key responsibilities will include:nn- Assisting Passengers: You will greet passengers, help with seating, and provide information about the flight, ensuring all their needs are met.nn- Ensuring Safety: You will conduct safety checks and demonstrate emergency procedures to ensure passenger safety at all times.nn- Serving Meals and Beverages: You will serve food and drinks, catering to different dietary needs while ensuring a pleasant in-flight experience.nn- Handling Emergencies: In case of any emergencies, you will remain calm and guide passengers, following established procedures to ensure everyones safety.nnTo excel in this role, candidates must possess strong communication and interpersonal skills to interact effectively with diverse passengers. A friendly demeanor and a strong sense of responsibility are crucial. Additionally, candidates should be able to work in a fast-paced environment, remain calm under pressure, and be willing to work various shifts.nnIf you are a graduate with a passion for travel and excellent customer service, we invite you to apply for this exciting opportunity to be a part of our team as a Flight Attendant.

SHARE YOUR RESUME 8282965559nWe are looking for a dedicated Airport Ramp Executive in Kolkata, India. This full-time position is ideal for candidates who have completed at least 10th grade and are seeking a dynamic work environment at the airport. Ideal for those with limited experience, this role offers growth opportunities.nnKey Responsibilities:nn- Aircraft Handling: You will assist in the safe and efficient loading and unloading of baggage and cargo. This ensures that all items are handled properly and secured in the aircraft.nn- Ground Support Operations: In this role, you will help with ground support equipment and ensure it is operated safely and efficiently. Your attention to detail will aid in maintaining effective workflows on the ramp.nn- Communication: You will communicate effectively with various teams, including ground staff and flight crews, to coordinate the arrival and departure of aircraft. Strong communication ensures smooth operations.nn- Safety Compliance: You are expected to follow safety procedures and protocols diligently to maintain a safe work environment. This is crucial for your safety and that of your colleagues.nnRequired Skills and Expectations:nnCandidates should have a strong sense of responsibility and the ability to work in a fast-paced environment. Being a team player is essential, as you will be working with others to ensure tasks are completed efficiently. Basic communication skills are necessary to interact with team members effectively. A willingness to learn and adapt to new challenges is highly valued.