What are the main responsibilities of a customer care executive in Mumbai?

A customer care executive working in an organization needs to answer customer inquiries, solve issues, handle customer issues, and resolve complaints. They are accountable for support with the help of calls, emails, or chats. They ensure customer satisfaction by giving highly useful solutions and maintaining professional communication.

What are the main terms of the qualification for the customer care executive jobs in Mumbai?

The majority of the positions require a high school diploma or even a bachelor's degree. It is equally important to have good communication skills and problem-solving abilities, and basic computer information is essential. Many companies also give preference to the customer service experience. Here, lead generation is quite important.

What is the common salary for a customer care executive in Mumbai?

The common salary for a customer care executive in Mumbai starts from 2 to 4 lakhs per annum. It works on experience, industry, and the employer. Some companies might give extra incentives or bonuses according to the performance.

What industries hire customer care executives in Mumbai?

In Mumbai, different industries appoint customer care executives to handle client relations and give support. The top industries are telecommunications, where businesses should manage different customer queries and technical concerns. In banking and finance, real support is necessary for account management and services. E-commerce is required, and the executives' customer assistance for orders and returns is essential. Hospitality and travel are to answer the bookings and customer enquiries. In the field of IT and software, tech support is compulsory. In the industry of retail and healthcare, customer care executives handle client interactions and boost customer satisfaction.

What is the best way to find customer care executive jobs in Mumbai?

There are different ways of finding the right customer care executive jobs in Mumbai for Freshers. But the simple and easiest one is to find it through job portals like PlacementIndia. On the website, you can easily filter jobs through location, industry, and experience level. There is no waste of time at all.

539

Customer Care Executive Job Vacancies in Mumbai

Location
Experience
Role
Functional Area
Qualification
Employer Type

Face-to-Face For Air Ticketing Executive Jobs (Freshers)

Aerostaff Job Solutions

0 - 6 yrs
12.0 Lac/Yr
Mumbai

Air Ticketing Executive Passport Checking Officer Customer Support Customer Service Executive Ground Staff Back Office Executive Airport Staff Airport Manager Airport Executive Airport Representative Airport Supervisor Air Cargo Executive Air Cargo Cargo Handling

We are looking for an Air Ticketing Executive to join our team in Mumbai. This role is ideal for individuals who are detail-oriented and enjoy customer service in the travel industry. The ideal candidate should be proactive in helping clients book their flights efficiently and effectively.Key Responsibilities:- Flight Booking: Assist customers in booking domestic and international flights according to their preferences and budgets, ensuring a smooth booking experience.- Ticket Issuance: Generate and issue electronic tickets using the airline's booking system, verifying all details to ensure accuracy and compliance with airline policies.- Customer Support: Provide prompt and courteous support to customers before, during, and after ticketing, addressing their queries and concerns professionally.- Rescheduling and Cancellations: Handle requests for changes or cancellations, ensuring compliance with airline regulations and informing customers about relevant policies.- Payment Processing: Process payments for flight bookings, ensuring all transactions are secure and correctly documented.- Record Maintenance: Maintain accurate records of all ticketing transactions, updates, and customer interactions to streamline future reference and audits.Required Skills and Expectations:The ideal candidate should have excellent communication skills in English, both written and verbal. A strong attention to detail and a proactive attitude are crucial for success in this role. Candidates should be comfortable working in a fast-paced environment and possess basic computer skills. A customer-friendly approach and a willingness to learn about airline operations and booking systems are essential. Candidates with prior experience in travel or customer service will be preferred but are not mandatory.

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Airlines Executive - Full Time - Freshers

SkySpire Aviation Academy

0 - 5 yrs
8.5 Lac/Yr
Mumbai

Customer Relationship Airline Operations Aviation Personality Development Passenger Service Airline Customer Service Communication Skills Good Communication Skills Airport Ticketing Airport Operation Airport Cargo Airport Ramp Airport Staff Airport Executive Airport Representative Airport Manager Airport Supervisor Airport Cargo Loader Air Ticketing Reservation Air Traffic Control Air Hostess Air Cargo Air Freight Air Ticketing Ground Staff Ground Staff Executive

We are seeking a motivated Airlines Executive to join our team in Mumbai. This role is ideal for individuals with 0 to 5 years of experience who are passionate about the airline industry and customer service. The successful candidate will help enhance the travel experience for our customers.Key Responsibilities:1. Customer Service: Assist passengers from check-in to boarding, addressing inquiries and resolving issues to ensure a smooth travel experience.2. Ticketing and Reservations: Manage ticket bookings and changes, ensuring accuracy in transactions and helping customers understand their travel options.3. Flight Information: Provide up-to-date information on flight schedules, delays, and cancellations, maintaining communication with both customers and airline staff.4. Documentation: Ensure all necessary travel documents are in order, helping customers with identification, visas, and any paperwork required for travel.5. Collaboration: Work closely with other teams such as ground staff and guest services to maintain high service standards and operational efficiency.Required Skills and Expectations:Candidates should possess excellent communication skills to interact effectively with customers and colleagues. Strong problem-solving abilities are essential for addressing travel-related issues. Attention to detail is crucial for accurate ticketing and documentation. The ideal candidate is enthusiastic, adaptable, and ready to work in a fast-paced environment, with a commitment to providing exceptional service. A positive attitude and the ability to work well under pressure are also highly valued.

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Female - Urgent Requirement For Retail Sales Executive

Kokan Bazar

1 - 5 yrs
1.8 Lac/Yr
Dadar Mumbai

Retail Sales Customer Handling Basic Computers

We are looking for a motivated and dynamic Retail Sales Executive to join our team in Dadar. The ideal candidate will have a passion for sales and customer service, with a desire to help customers find the right products. Key Responsibilities:- Engage Customers: Greet and assist customers as they enter the store, ensuring they feel welcomed and valued. - Understand Customer Needs: Listen to customers' preferences and requirements to provide tailored product recommendations.- Product Knowledge: Maintain a strong understanding of the products we offer to confidently answer any queries and provide information.- Process Sales Transactions: Handle cash and card payments accurately and efficiently, ensuring a smooth checkout experience.- Maintain Store Appearance: Keep the sales floor tidy and organized, ensuring that products are well-displayed and replenished when necessary.- Build Relationships: Foster a positive shopping experience to encourage repeat business and customer loyalty.Required Skills and Expectations:- A minimum of 1-5 years of experience in retail sales. - Must have completed at least the 12th grade education.- Strong communication skills to effectively interact with customers and team members.- Ability to work in a fast-paced environment while maintaining professionalism.- Proficiency in basic mathematics for handling transactions and inventory.- A customer-focused attitude, with a willingness to learn and adapt to new sales techniques. - Must be a female candidate, as per company policy. Join our team and contribute to creating an exceptional shopping experience for our customers!

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Customer Service / Sales Executive / Filed Sales / HR Interns / Finance Interns

Sri Dsouza Consultancy

1 - 5 yrs
Bandra East Mumbai

Good Communication & Interpersonal Skills Customer Handling Salesnegotiation MS OfficeExcel Target-oriented Approach Coordination Skills and Willingness to Learn.

URGENT HIRING - MULTIPLE OPENINGS BVC LOGISTICSLocation: Bandra - BKC, MumbaiIts a leading secure logistics company specializing in the transportation and supply-chain management of diamonds, jewellery, luxury goods, and other high-value products.We are currently hiring for multiple positions: Customer Service Executive Sales Executive Field Sales Executive HR Intern Finance InternInterested candidates looking for an opportunity with BVC Logistics are requested to send their updated resume.WhatsApp your Updated Resume: 7400213167Please mention the position you are interested in while sending your CV.Immediate hiring Limited openings Mumbai - BKC#UrgentHiring #BVCLogistics #MumbaiJobs #BKCJobs #CustomerServiceJobs #SalesJobs #FieldSalesJobs #HRInternship #FinanceInternship #LogisticsJobs #Hiring #JobOpening

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Jobs by Related Category

Opening For Customer Care Executive

Jobgenix

1 - 3 yrs
3.3 Lac/Yr
Mumbai

Customer Relationship Customer Care Outbound Calling Customer Support

As a Customer Care Executive based in Mumbai, you will play a critical role in ensuring our customers receive outstanding service and support. Your primary aim will be to create positive experiences and resolve issues efficiently.Key Responsibilities:- Respond to Customer Inquiries: Address customer questions and issues promptly via phone, email, or chat, ensuring clear and helpful communication.- Provide Product Information: Educate customers about our products and services, helping them make informed decisions and enhancing their overall experience.- Handle Complaints: Manage and resolve customer complaints effectively, demonstrating empathy and finding appropriate solutions to exceed customer expectations.- Maintain Records: Document all customer interactions accurately in our systems to track issues and maintain historical records.- Follow Up on Issues: Ensure timely follow-up on unresolved issues, keeping customers informed throughout the process to promote trust and reliability.Required Skills and Expectations:Candidates should have a bachelors degree in fields such as B.A, B.C.A, B.B.A, B.Com, BDS, or B.Sc. You should possess strong communication and interpersonal skills, with the ability to establish rapport with customers. Problem-solving skills are essential to handle various inquiries effectively. You must be detail-oriented and organized, managing multiple tasks simultaneously while ensuring accuracy. A positive attitude and a commitment to delivering excellent customer service are crucial for success in this role. Familiarity with customer service software is a plus, and having 1 to 3 years of relevant experience is preferred.

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Customer Support Executive (Freshers) Mumbai

Trade Movers

Fresher
2.0 Lac/Yr
Mumbai

Cold Calling Mails Computer Customer Relationship Customer Service

1. Customer interaction over phone & Mail 2 calling & fixing appointment 3 Making & sending presentation 4 Data extraction and management

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Fresher hiring for Banquet Sales Executive

Emerald Leisures Limited

0 - 1 yrs
2.0 Lac/Yr
Female
Chembur East Mumbai

Presentation Skills Event Planning Follow-up Relationship Building Communication Sales Customer Service

As a Banquet Sales Executive, you will be responsible for promoting and selling banquet services to potential clients. Your role involves ensuring that clients have a positive experience throughout the booking process, from the initial inquiry to event execution.Key Responsibilities:- Lead Generation: Actively seek potential clients through networking and outreach. You will identify and contact individuals or organizations looking to host events.- Client Meetings: Conduct meetings with clients to understand their needs and provide tailored solutions. Its important to listen and grasp their vision for the event.- Proposal Preparation: Create and present detailed proposals that outline services and pricing. You will need to provide clear information to help clients make informed decisions.- Venue Tours: Conduct tours of the banquet facility for potential clients. Highlight features and amenities to show how your venue can accommodate their events.- Contract Management: Handle the preparation and negotiation of contracts once a booking is confirmed. Attention to detail is crucial to ensure all terms are clear.- Coordination with Events Team: Collaborate with the events team to ensure all client requirements are met on the day of the event. Strong communication is key.Required Skills and Expectations:You should possess excellent communication and interpersonal skills to effectively engage with clients. Basic knowledge of event planning and sales techniques will be beneficial. Strong organizational skills are necessary to manage multiple clients and events simultaneously. A professional appearance and a friendly, approachable personality are expected.

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Interview For Customer Support Executive || 12th Pass - Freshers

Shynr

0 - 1 yrs
3.5 Lac/Yr
Beyond Thane Mumbai

Customer Relationship Customer Care Customer Service Customer Support Customer Handling Domestic BPO BPO Voice Telephone Handling Inbound Calls Cold Calling Chat Support Hindi BPO Good Communication Skills

We are looking for a Customer Support Executive to join our team in Mumbai, Beyond Thane. This full-time role is open to male candidates who have completed their 12th grade and have little to no prior experience. Key Responsibilities:- Customer Interaction: Engage with customers via phone, email, or chat to address their inquiries and concerns. This includes providing timely responses and creating a positive experience for each customer.- Issue Resolution: Identify and resolve customer issues effectively and efficiently. You will troubleshoot problems, provide solutions, and ensure that each customer feels heard and valued.- Product Knowledge: Maintain a strong understanding of our products and services. Stay updated on features and changes to answer questions confidently.- Feedback Collection: Gather customer feedback to understand their needs and improve service quality. This input is valuable for making necessary adjustments to enhance customer satisfaction.- Documentation: Record customer interactions and transactions accurately in our database. Proper documentation helps in tracking issues and ensuring follow-up actions are taken.Required Skills and Expectations:Candidates should have excellent communication skills, both verbal and written, to interact clearly with customers. A friendly and patient demeanor is essential in providing exceptional service. Basic computer skills are necessary to navigate customer support software. Successful candidates will be detail-oriented and capable of multitasking in a fast-paced environment. A willingness to learn and develop skills further will also enhance your performance in this role.

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Jobs by Popular Location

Fresher hiring for Customer Care Executive

Paramount Enterprise

Fresher
1.3 Lac/Yr
Mumbai

Customer Relationship Customer Care Customer Service Customer Support Customer Handling Customer Management Customer Communication Call Center Domestic BPO Domestic Calling Domestic Voice Process Voice Process BPO BPO Voice Inbound Calls Inbound Calling Inbound Voice Process Inbound Calls Handling

We are looking for a dedicated and enthusiastic Customer Care Executive to join our team. This full-time position is open to female candidates who have recently completed their 12th grade and are eager to start their career in customer service while working from home in Mumbai.Key Responsibilities:- Answering Customer Inquiries: You will respond to customer questions via phone, email, or chat, providing accurate information about our products and services.- Resolving Issues: You will help customers with any problems they may encounter, ensuring their issues are addressed promptly and effectively.- Maintaining Customer Records: You will update and manage customer information in our databases, ensuring all records are accurate and up to date.- Providing Product Knowledge: You will familiarize yourself with our offerings to assist customers effectively and recommend products that fit their needs.- Following Up with Customers: You will contact customers after resolving their inquiries to ensure satisfaction and provide any further assistance if needed.Required Skills and Expectations:- Candidates must have completed 12th grade; freshers are welcome, and training will be provided.- Strong communication skills are essential, both verbal and written, to interact clearly with customers.- A positive attitude and patience are crucial in handling customer concerns and providing excellent service.- Basic computer skills are necessary for navigating software and managing customer databases.- A proactive approach to problem-solving and the ability to work independently in a remote environment are expected.

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Accounts Cum Admin Executive (Freshers) Mumbai

Shree Shantinath Creation

0 - 4 yrs
3.0 Lac/Yr
Female
Dadar Mumbai

Invoicing Expense Tracking Vendor Management Customer Service Teamwork

We are looking for a dedicated Accounts Cum Admin Executive to join our team in Dadar. This role is crucial for maintaining financial records and supporting administrative tasks. Key Responsibilities:- Manage Financial Records: Keep accurate accounts of all financial transactions, ensuring that all entries are correctly documented and organized.- Invoice Management: Prepare and send invoices to clients while ensuring timely follow-ups for payments to support cash flow.- Vendor Payments: Oversee payments to suppliers and vendors, maintaining an up-to-date record of all outgoing funds.- Bank Reconciliation: Perform regular reconciliation of bank statements to ensure that all accounts are balanced and discrepancies are addressed promptly.- General Administrative Support: Assist with general office tasks such as filing, data entry, and answering phone calls, ensuring smooth daily operations.- Documentation: Maintain and organize company documents and records, facilitating easy access whenever needed.Required Skills and Expectations:Candidates should possess strong attention to detail and good organizational skills to manage multiple tasks effectively. Basic knowledge of accounting principles, along with familiarity with accounting software, will be beneficial. Proficiency in Microsoft Office, especially Excel, is essential for data management.Effective communication skills in both verbal and written formats are required to interact with clients, vendors, and team members. The candidate should be proactive, eager to learn, and capable of working in a team-oriented environment. A commitment to maintaining confidentiality and professionalism is expected.

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Air Ticketing Executive || Freshers & Experienced

Indo Job Solutions

0 - 6 yrs
18.0 Lac/Yr
Mumbai

Passport Checking Staff Customer Care Executive Ground Staff Airport Operations Executive Airport Manager Passengers Handling

As an Air Ticketing Executive, you will play a vital role in assisting customers with their travel needs. This position requires you to manage ticket bookings, provide excellent customer service, and handle inquiries efficiently. Your main responsibilities and required skills will include:Key Responsibilities:- Ticket Booking: Handle the booking process for air tickets, including reserving seats and processing payments promptly to ensure a seamless travel experience for customers.- Customer Assistance: Respond to customer inquiries, helping them with ticket changes, cancellations, and special request handling while maintaining high satisfaction levels.- Fare Inquiries: Provide accurate information regarding ticket prices, discounts, and packages, ensuring customers are well-informed about their options.- Documentation Handling: Prepare and manage necessary travel documentation, such as e-tickets and itineraries, ensuring compliance with airline regulations.- Problem Resolution: Address and resolve customer complaints and issues in a professional manner, demonstrating problem-solving skills and a customer-first mindset.Required Skills and Expectations:- Strong communication skills to effectively interact with customers and provide clear information.- Basic computer proficiency, with the ability to work on ticketing software and handle online bookings easily.- Attention to detail to ensure accuracy in bookings and documentation, minimizing errors that could affect travel plans.- A team player who can collaborate with colleagues to achieve departmental goals while maintaining individual accountability.- Willingness to learn and adapt to the fast-paced travel industry, especially concerning airline policies and ticketing procedures. Candidates with 0 to 6 years of experience, including freshers, are encouraged to apply, provided they have completed at least the 12th grade.

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Female - Hiring For Front Office Executive Fresher

Lumos Cowork

0 - 3 yrs
2.5 Lac/Yr
Mumbai

Microsoft Office Data Management Receptionist Activities Customer Service Problem Solving

We are seeking a motivated and dynamic Front Office Executive to join our team in Mumbai. This role is ideal for fresh graduates or individuals with up to three years of experience who possess excellent communication skills and a friendly demeanor.Key Responsibilities:- Reception Duties: Greet and assist visitors, ensuring a warm and professional welcome to all. Manage phone calls and direct inquiries to the appropriate department.- Administrative Support: Assist in managing schedules, appointments, and meetings for team members. Handle correspondence, both electronically and physically, to maintain organization and efficiency.- Office Coordination: Maintain an orderly front office environment by ensuring that supplies are stocked and the reception area is clean and presentable. Collaborate with other departments to support office initiatives.- Customer Service: Address client needs and provide information accurately. Demonstrating empathy and understanding while resolving any concerns is crucial.Required Skills and Expectations:The ideal candidate should hold a graduate degree and have a strong command of both written and spoken English. Excellent interpersonal skills are essential, along with the ability to multitask and adapt in a busy work environment. Attention to detail, professionalism, and a positive attitude are vital for success in this role. Proficiency in basic computer applications is expected, with a willingness to learn new systems as needed. This position requires the ability to work full-time from the office and a strong desire to provide exceptional service.

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Freshers For International BPO Executive - Mumbai

Epicenter Technology Pvt Ltd

0 - 6 yrs
9.0 Lac/Yr
Mumbai

International Voice International Voice Process BPO Sales Good Communication Skills International BPO Customer Care Call Center Outbound Calling

Hello ConnectionsThis is HR Rekha+91 93072 78559And below are the MNC's I m hiring All are Banking Processes /technical/non voice/Email chat Job location:MumbaiMax Age - 55 , DOJ : immediately joinning Excellent communication skills in English HSC /Grad with minimum 6 months of International experience all can apply *If in case you are not interested please spread my number to one who is in need of jobThanks and Regards*HR Rekha+91 93072 78559

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Air Ticketing Executive Fresher

DPSR Consultancy Solutions

0 - 6 yrs
12.0 Lac/Yr
Mumbai

Air Ticketing Executive Ground Staff Ground Handling Staff Ground Operation Customer Relationship Executive Passport Checking Staff Customer Support Flight Attendant Aircraft Handling

As an Airport Ticketing Executive, you will play a vital role in ensuring a smooth ticketing process for travelers. Your primary responsibilities will include:- Ticket Booking: Assist passengers with booking their flight tickets using the reservation system, ensuring that all details are correctly entered.- Customer Service: Provide excellent customer service to travelers by addressing their inquiries, resolving issues, and guiding them through the check-in procedures.- Payment Processing: Process ticket payments efficiently and accurately, ensuring that all financial transactions are completed in a timely manner.- Manage Documentation: Handle the necessary travel documentation, including issuing boarding passes and maintaining records of ticket sales and cancellations.- Coordination with Airlines: Liaise with various airlines to stay updated on flight schedules, availability, and any changes that may affect passenger travel plans.- Problem Resolution: Quickly and effectively address any ticketing issues that arise, including changes to flight itineraries or passenger requests.To succeed in this role, candidates should possess strong communication skills and a friendly demeanor to interact with customers effectively. Attention to detail is crucial for accurately handling ticketing information and payments. Familiarity with computerized reservation systems will be an advantage, but training will be provided to candidates with the right attitude. Individuals should also be adaptable, as they may need to manage stressful situations while assisting a diverse range of travelers. A commitment to providing exceptional service in a fast-paced environment is essential.

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Airport Manager - Full Time - Freshers

Career Indigo India

0 - 5 yrs
9.0 Lac/Yr
Mumbai

Airport Supervisor Airline Operations Passenger Support Airport Operation Airline Customer Service Aviation Good Communication Skills Problem Solving Customer Manager Staff Management Ground Operation Ground Manager Air Ticketing Officer Air Ticketing Air Ticketing Executive Air Ticketing Staff Airport Ticketing Executive Airport Ticketing Staff Airline Ticketing Airport Ground Staff Ground Staff Airline Ground Staff Air Port Ground Staff Ground Handling

We are looking for a dedicated Airport Manager to oversee daily operations at our Mumbai airport. This role is essential for ensuring a smooth travel experience for passengers and efficient functioning of airport services.As an Airport Manager, you will be responsible for managing various airport operations. You will coordinate with airlines, ground staff, and security to ensure all flights operate on time. Ensuring health and safety protocols are followed is crucial. You will handle passenger issues, work to resolve complaints, and improve customer satisfaction. Additionally, you will monitor resources, including staff and equipment, to optimize airport efficiency. Key responsibilities include:1. Flight Coordination: Manage the scheduling and ground handling of flights to minimize delays and enhance passenger services.2. Team Management: Supervise and train airport staff, ensuring that all employees understand their roles and responsibilities for effective operation.3. Safety and Compliance: Implement safety regulations and ensure compliance with aviation laws and standards.4. Customer Service: Address passenger queries and concerns, aiming to provide a positive travel experience for everyone.To succeed in this role, you should possess strong communication and problem-solving skills. Being organized and able to work in a fast-paced environment is crucial. A background in customer service or airport operations is an advantage, but not required. Most importantly, a passion for travel and helping people is essential in this position.

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Hiring Freshers || Ground Staff

Cloud Careers Services

0 - 6 yrs
12.0 Lac/Yr
Mumbai

Ground Staff Ground Handling Staff Ground Operations Staff Ground Hostess Customer Relation Officer Passport Checking Staff Air Ticketing Executive

We are looking for Ground Staff to join our team in Mumbai. This role is ideal for individuals who have a passion for customer service and want to work in a dynamic environment. Key Responsibilities:- Customer Service: Assist passengers with check-in procedures and provide information about flights, ensuring a friendly and helpful atmosphere.- Baggage Handling: Manage the loading and unloading of luggage, ensuring that all items are handled with care and delivered to the correct destination.- Ticketing Operations: Help with ticket sales and confirmations, ensuring that all transactions are accurate and up-to-date.- Airport Operations Support: Collaborate with other staff members to ensure smooth airport operations, including monitoring flight schedules and assisting with boarding procedures.- Safety Regulations Compliance: Adhere to safety guidelines and protocols to ensure a secure environment for passengers and staff.Required Skills and Expectations:- A minimum of 12th-grade education is necessary. Candidates with prior experience (0-6 years) in customer service roles are preferred.- Strong communication skills are essential for interacting effectively with passengers and team members.- A positive attitude and a willingness to help others are important in creating a welcoming environment.- Ability to work in a fast-paced setting, managing multiple tasks while maintaining attention to detail.- Teamwork and collaboration skills are crucial for working alongside various departments to facilitate smooth operations.

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12th Pass Freshers For Customer Care Executive

Covels Growth Consulting

Fresher
4.5 Lac/Yr
Mumbai

Customer Care Customer Support Customer Service Customer Communication

We are seeking a dedicated Customer Care Executive in Mumbai. This full-time position is suitable for freshers who have completed their 12th grade education. Ideal candidates are male and will work from our office to assist our customers effectively.Key Responsibilities:1. Responding to Customer Inquiries: You will handle customer queries via phone, email, or chat, ensuring prompt and accurate responses to all questions concerning our products and services.2. Resolving Issues: Your role will involve identifying customer problems and providing effective solutions, ensuring customer satisfaction and loyalty.3. Maintaining Records: You will document customer interactions and transactions in our database, allowing for better follow-up and service continuity.4. Providing Feedback: You will gather customer feedback and share it with your team to help improve service quality and customer experience.Required Skills and Expectations:Candidates must possess strong communication skills, both verbal and written, to convey information clearly. A friendly and patient attitude is essential in dealing with customers. Basic computer skills, including familiarity with office software, are necessary to manage inquiries efficiently. Furthermore, an ability to work cooperatively in a team environment and under pressure is critical to meet customer needs. Candidates should be punctual, responsible, and eager to learn and grow within the role.

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International BPO Executive || Freshers & Experienced

Epicenter Technology PVT Limited

0 - 6 yrs
7.5 Lac/Yr
Mumbai

BPO Outbound Calling Customer Care International BPO BPO Voice International Voice

We are looking for an enthusiastic International BPO Executive to join our team in Mumbai. This role is ideal for individuals with a passion for customer service and communication. Key Responsibilities:- Customer Support: Provide excellent support to international clients through phone, email, or chat, ensuring satisfaction and timely resolution of queries.- Issue Resolution: Identify customer issues and provide suitable solutions or escalate them to the appropriate department when necessary, ensuring a smooth customer experience.- Database Management: Maintain accurate records of customer interactions and transactions in our system, which helps in tracking issues and improving service quality.- Product Knowledge: Stay updated on our products and services to provide accurate information and responses to customer inquiries.- Feedback Collection: Gather and report customer feedback to help improve our products or services, contributing to overall business growth.- Team Collaboration: Work closely with team members and management to achieve performance targets and share best practices.Required Skills and Expectations:- Strong verbal and written communication skills in English to effectively engage with international clients.- Ability to solve problems quickly and efficiently while remaining calm under pressure.- Basic computer skills and familiarity with customer support software are necessary.- A positive attitude and willingness to learn are essential traits for success in this role.- Candidates from various educational backgrounds are welcome, but a minimum of 12th grade is required. Experience in customer service is a plus but not mandatory.

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Customer Service Associate Jobs For Freshers - Mumbai

Explore360 HR Solutions

0 - 6 yrs
7.5 Lac/Yr
Mumbai

International BPO BPO BPO Voice BPO Sales International BPO Voice Process International BPO Executive Airline Customer Service Representative BPO Operations Customer Care Associate Customer Retention Business Process Outsourcing BPO Non Voice Non Voice Process Chat Support Chat Process Customer Relationship

We are seeking a Customer Service Associate to join our team in Mumbai. In this role, you will be the first point of contact for our customers, helping them with their inquiries and ensuring a positive experience.Key Responsibilities:- Customer Support: Respond to customer questions via phone, email, or chat, providing timely and accurate information.- Issue Resolution: Handle complaints and issues effectively, working to resolve them to the customers satisfaction while following proper procedures.- Product Knowledge: Maintain a good understanding of our products and services to provide correct information and guidance to customers.- Data Entry: Accurately log customer interactions and feedback in our systems to help improve services and recordkeeping.- Collaboration: Work closely with other teams to address complex customer issues and contribute to team goals.Required Skills and Expectations:- Communication Skills: Strong verbal and written communication skills are essential to interact with customers effectively.- Problem-Solving Abilities: A proactive approach to identify issues and find solutions quickly enhances customer satisfaction.- Team Player: Willingness to work collaboratively with coworkers to improve service quality and team performance.- Adaptability: Ability to thrive in a fast-paced environment and adjust to changing priorities or demands.- Basic Computer Skills: Familiarity with computer systems and software is important for data entry and communication tasks.- Positive Attitude: A friendly and helpful demeanor is crucial for ensuring a great customer experience. This is a full-time position, and you will be required to work from the office. No prior experience is necessary, making this a great opportunity for freshers.

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Air Cargo Executive Jobs For Freshers - Mumbai

Indo Job Solutions

0 - 6 yrs
12.0 Lac/Yr
Mumbai

Air Cargo Air Cargo Executive Airport Cargo Cargo Executive Cargo Handling Staff Freight Forwarders Air Freight Freight Management Freight Manager Ground Staff Airport Operation Airport Manager Customer Relationship Customer Support Customer Care Associate

As an Air Cargo Executive based in Mumbai, you will play a crucial role in managing air cargo operations. You will ensure that shipments are processed efficiently and in compliance with regulations. Key Responsibilities:- *Shipment Coordination:* Manage the scheduling and processing of air cargo shipments, ensuring timely departures and arrivals.- *Documentation Handling:* Prepare and review necessary shipping documents, such as air waybills and customs declarations, to ensure compliance with regulations.- *Customer Interaction:* Communicate with clients to provide updates on shipment status and address any queries or concerns they may have.- *Cargo Tracking:* Monitor the status of air freight shipments using tracking systems and update clients regularly.- *Team Collaboration:* Work closely with warehouse, logistics, and operations teams to facilitate smooth cargo operations from origin to destination.- *Problem Resolution:* Identify and resolve operational issues related to cargo handling or shipping delays, maintaining high service standards.Required Skills and Expectations:Candidates for the Air Cargo Executive role should possess excellent communication skills, both written and verbal, to effectively interact with clients and team members. Strong organizational skills are essential to manage multiple shipments and tasks effectively. Attention to detail is crucial for handling documentation accurately. A basic understanding of air cargo regulations and procedures will be beneficial, and candidates should be comfortable using computers and various software tools. A positive attitude, willingness to learn, and ability to work in a fast-paced environment are highly valued. Ideal candidates should have completed their 12th grade and have 0 to 6 years of experience in a similar role.

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Air Cargo Executive Jobs For 12th Pass Freshers

Indo Job Solutions

0 - 6 yrs
6.5 Lac/Yr
Mumbai

Ground Staff Cabin Crew Air Ticketing Executive Customer Handling Executive Passport Checking Officer Air Traffic Controller Air Cargo Executive Cargo Handler Airport Cargo Airport Staff

Key ResponsibilitiesAccept cargo bookings from customers, agents, and freight forwarders.Coordinate with airlines, warehouse staff, and transporters for timely movement.Prepare and verify shipping documents such as Air Waybill (AWB), invoices, packing lists, and customs paperwork.Ensure cargo complies with safety and security regulations (weight, packing, labeling).Track shipments and provide status updates to clients.Handle special cargo: perishable, valuable, dangerous goods, or live animals.Resolve delays, damages, or missing shipment issues.Maintain records in cargo management systems.Support billing, rate quotations, and payments.Daily Work ActivitiesCommunicating with airline cargo departments.Coordinating loading/unloading schedules.Monitoring flight departures and arrivals.Responding to customer queries by phone/email.Filing and auditing documents.Skills & CompetenciesKnowledge of cargo documentation & customs rules.Computer literacy (MS Office, booking systems).Good communication and coordination skills.Attention to detail and accuracy.Ability to work under deadlines and shift schedules.Problem-solving ability.Educational QualificationDiploma / Graduation (aviation, logistics, or any field).Certification in air cargo or IATA courses is an advantage.Who They Work WithAirlinesFreight forwardersCustoms officialsWarehouse teamsTransport providersWork EnvironmentAirports, airline cargo terminals, logistics companies, freight forwarding offices.

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Opening For International Customer Care Executive

Epicenter Technology PVT Limited

0 - 6 yrs
4.3 Lac/Yr
Bhayander Mumbai

US Shift US Mortgage US Process

Department: Finance/Accounts ReceivableLocation : Bhayander WestKey Responsibilities:* Manage and maintain accurate records of customer accounts, invoices, and payments.* Monitor and track overdue payments, identify discrepancies, and resolve billing issues.* Communicate with customers via phone, email, or mail to request payments and resolve disputes.* Negotiate payment plans and settlements with customers.* Update customer information and account status in the database.* Collaborate with sales and customer service teams to resolve customer complaints.* Meet or exceed monthly collection targets.* Analyze accounts and identify trends to recommend process improvements.* Comply with company policies, industry regulations, and legal requirementContact: HR Rekha 9307278559

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Customer Service

Epicenter Technology PVT Limited

0 - 6 yrs
4.5 Lac/Yr
Dahisar Mumbai Suburban

Customer Relationship Customer Care Customer Retention Customer Support BPO Customer Service Operations Relationship Executive

We Are Hiring ( US Soft Collection Process )International Soft collection Process Customer Service (Inbound Process)Night shift (Location-Bhayander)5 days working with( 2 off ) (9 hours shift )Work From Office ( Cab Facilities )HSC, Graduate Fresher as well as Experienced can applyGood Communication skills and English fluency is mandatorySalary As per experience Upto 30K+InhandRegards HR Rekha DROP YOUR CV ON THIS ABOVE NUMBER

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Customer Service Representative

Epicenter Technology PVT Limited

0 - 6 yrs
4.5 Lac/Yr
Malad East Mumbai

Communication Skills Customer Care Customer Support Customer Associate Relationship Executive

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Fresher hiring for Ground Staff

DPSR Consultancy Solutions

0 - 6 yrs
12.0 Lac/Yr
Mumbai

Ground Staff Ground Staff Executive Ground Handling Staff Ground Operations Staff Airport Executive Airport Representative Air Ticketing Executive Airport Staff Airport Operation Airport Cargo Passport Checking Officer Customer Relationship Officer Customer Support Cabin Crew Flight Attendant Air Hostess

We are looking for dedicated and enthusiastic Ground Staff to join our team in Mumbai. This role is essential in providing support to our airline operations and ensuring a smooth experience for passengers.Key Responsibilities:- Passenger Assistance: Greet and assist passengers during check-in and boarding, addressing any queries they may have to enhance their travel experience.- Check-in Operations: Manage the check-in process by verifying passenger documents and issuing boarding passes for efficient flow at the airport.- Baggage Handling: Ensure the safe handling and transportation of passenger baggage, helping with loading and unloading as required.- Customer Service: Provide information about flights, services, and airport procedures, maintaining a friendly and professional demeanor at all times.- Safety Compliance: Adhere to all safety regulations and protocols to maintain a secure environment for passengers and staff alike.- Collaboration with Teams: Work closely with various departments, such as security and flight crew, to ensure operational efficiency and address any issues promptly.Required Skills and Expectations:Candidates should have at least a 12th-grade education and no specific prior experience is necessary, though any customer service experience is a plus. Strong communication skills in English and Hindi are essential. Applicants should be team players, capable of working in a fast-paced environment. A positive attitude, attention to detail, and the ability to handle stressful situations with calmness are expected. Flexibility in working hours is also important to accommodate flight schedules.

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Freshers & Experience || Full Time || Air Ticketing Executive

DPSR Consultancy Solutions

0 - 6 yrs
8.5 Lac/Yr
Mumbai

Customer Relationship Air Ticketing Ticket Booking Airport Executive Airport Ticketing Aviation Security Airline Customer Service Representative Airline Customer Service Air Ticketing Executive Air Ticketing Reservation Air Ticketing Staff Air Ticketing Agent Air Ticketing Associate Airport Ticketing Agent Ground Staff Cabin Crew Air Hostess Air Cargo Executive

As an Air Ticketing Executive, you will be responsible for assisting customers with booking flights, issuing tickets, and providing information on travel options. You will also handle inquiries, resolve booking issues, and ensure customer satisfaction throughout the booking process.Key Responsibilities:- Assist customers with flight bookings, ticket issuance, and reservation changes.- Provide information on flight schedules, fares, and travel options.- Address customer inquiries and resolve booking issues promptly.- Ensure accuracy in ticketing and adhere to airline policies and procedures.- Maintain customer records and ensure data confidentiality.Required Skills and Expectations:- Strong communication skills to interact with customers effectively.- Ability to work efficiently in a fast-paced environment.- Good computer skills to navigate booking systems and software.- Attention to detail to ensure accuracy in ticketing and documentation.- Customer service orientation to provide excellent service and resolve issues professionally.

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