Customer Service Manager Job Vacancies in Pune

We are looking for a Boutique Manager with 1 to 2 years of experience in a full-time role located in Pimpri Chinchwad, Pune. The ideal candidate will have a passion for fashion design and a strong commitment to customer service.As a Boutique Manager, your key responsibilities will include overseeing daily boutique operations, managing inventory, and ensuring an exceptional shopping experience for customers. You will actively participate in all activities within the boutique, enhancing both the customer service and sales processes. To excel in this role, you should possess strong speaking skills, allowing you to communicate effectively with customers and team members. You should have a background in fashion designing to provide insightful recommendations and create an inviting atmosphere in the boutique. Additionally, we seek candidates who are motivated and enthusiastic, willing to engage in all aspects of boutique management, from presentation to customer interactions. This role requires the ability to work from the office, with standard working hours and designated days off each week. A minimum educational qualification of 10th pass is required, along with the capability to handle inventory and customer inquiries efficiently. If you are passionate about fashion and have the skills to lead a boutique, we encourage you to apply.

Sales department: manage online selling through companies app and website and online brand promotion Hiring : Hiring of business partner

We are seeking a dedicated Relationship Manager to join our team in Pune. This role is ideal for individuals with 1 to 2 years of experience and a passion for building strong client relationships.Key Responsibilities:- Client Engagement: Build and maintain strong relationships with clients, understanding their needs and providing personalized assistance.- Account Management: Oversee clients' accounts, ensuring their satisfaction and addressing any issues promptly to enhance their experience.- Sales Support: Collaborate with the sales team to identify opportunities for upselling and cross-selling, aiming to meet or exceed sales targets.- Market Analysis: Stay informed about industry trends and client competitors to provide insightful information to clients and improve service offerings.- Reporting: Prepare regular reports on client interactions, satisfaction levels, and potential new business opportunities, sharing these with management.Required Skills and Expectations:The ideal candidate should have a graduate degree and demonstrate strong communication and interpersonal skills. You should be able to listen actively to clients and provide quick and effective solutions to their problems. Proficiency in Microsoft Office and CRM software is essential. A strong sense of responsibility and the ability to work independently while managing multiple tasks will contribute to your success in this role. Candidates should be adaptable and open to learning as they support our clients and the overall growth of the organization.

As a Customer Support Representative, you will play a crucial role in assisting customers with their inquiries and ensuring they have a positive experience with our services. Your primary responsibilities will include:- Responding to Customer Queries: You will be the first point of contact for customers, addressing their questions and providing accurate information in a friendly manner.- Troubleshooting Issues: You will help customers resolve problems with our products or services, guiding them step-by-step to find solutions.- Maintaining Customer Records: You will document customer interactions and maintain accurate records to ensure a seamless follow-up experience.- Providing Feedback: You will report customer concerns and suggest improvements to enhance our service quality based on your interactions.- Participating in Training: You will engage in training sessions to continually improve your skills and knowledge about our products and services.To be successful in this role, you should possess strong communication skills, both written and verbal, to effectively interact with customers. A positive attitude and a patient demeanor are essential, as you will handle diverse customer needs. Being detail-oriented is crucial for accurately documenting customer interactions. A basic understanding of computers and software applications is necessary, as you will work from home managing customer relationships. Freshers are welcome, and having completed your 12th grade is the minimum educational requirement for this position.

We are seeking a dedicated Customer Care Executive to join our team in Pune. This is a full-time, work-from-home position ideal for freshers who have completed their 12th grade.Key Responsibilities:- Customer Support: Assist customers with inquiries via phone, email, or chat, ensuring they receive timely and accurate responses.- Issue Resolution: Identify and resolve customer issues efficiently, escalating complex problems to the appropriate department when necessary.- Documentation: Maintain detailed records of customer interactions and transactions to ensure clarity and follow-up.- Product Knowledge: Stay updated on our products and services to provide accurate information and assist customers effectively.- Feedback Collection: Gather customer feedback to help improve service quality and enhance customer satisfaction.Required Skills and Expectations:Candidates should possess excellent communication skills, both verbal and written, to interact professionally with customers. Strong problem-solving abilities are essential to address customer concerns efficiently. A good understanding of computer operations is necessary, as you will be using various software for customer management. Being a team player is crucial, as cooperation with other departments may be needed to resolve customer issues. Candidates should demonstrate a positive attitude and a commitment to providing the best service possible, ensuring customers feel valued and heard.

We want a cafe incharge to handle our cafe. Who can cook or willing to learn how to cook. Handle all works of cafe.

As a Front Office Executive, you will play a vital role in the daily operations of our office. Your main responsibility will be to manage the front desk and ensure a welcoming environment for visitors and staff.Key Responsibilities:- Greet and Assist Visitors: You will be the first point of contact for clients and guests, providing them with a friendly welcome and guiding them to the appropriate departments or personnel.- Manage Incoming Calls: You will handle phone inquiries, transferring calls to the relevant staff and taking messages when necessary to maintain smooth communication flow.- Maintain Reception Area: You will ensure that the front office area is clean, organized, and presentable, contributing to a professional atmosphere.- Schedule Appointments: You will assist in coordinating meetings and appointments for staff, ensuring that schedules are managed effectively.- Handle Administrative Tasks: Tasks may include managing correspondence, maintaining office supplies, and performing basic clerical duties to support the team.Required Skills and Expectations:The ideal candidate should have a bachelor's degree (B.A, B.B.A, B.Sc, or a relevant professional degree) and 2 to 7 years of experience in a similar role. Strong communication skills are essential, as you will need to interact with various stakeholders. You should be proficient in office software and have good organizational abilities to manage multiple tasks efficiently. A friendly demeanor and a professional attitude are necessary to create a positive first impression.

We are looking for a Customer Service Executive to join our team in Dapodi. The ideal candidate will play a crucial role in ensuring customer satisfaction and providing support for various customer inquiries.Key Responsibilities:- Assist Customers: Respond to customer inquiries via phone, email, or chat, providing accurate and timely information to help resolve their issues.- Product Knowledge: Stay updated on the company's products and services to offer knowledgeable advice and solutions to customers.- Handle Complaints: Address customer complaints professionally and work towards a resolution that satisfies both the customer and the company.- Document Interactions: Maintain clear records of customer interactions and transactions to track issues and ensure follow-up where necessary.- Collaborate with Teams: Work with other departments to improve customer service processes and enhance overall customer experience.Required Skills and Expectations:- Candidates should hold a B.Com degree and have 0 to 5 years of experience in customer service or related roles.- Strong communication skills in English and local languages are essential for effective customer interaction.- The ideal candidate must be friendly, patient, and able to handle difficult situations with professionalism.- Proficiency in using computer systems and customer service software is expected.- A good understanding of customer service principles and practices will be an advantage.- Candidates must be willing to work full-time from our office in Dapodi and possess a positive attitude towards teamwork and problem-solving.

We are looking for a dedicated and organized Customer Service Manager to lead our customer service team in Baner, Pune. This role is ideal for someone with 1 to 3 years of experience in customer service. The Customer Service Manager will oversee day-to-day operations, ensuring that our customers receive the best possible support and assistance. You will manage a team, set goals, and track performance to enhance customer satisfaction.Key Responsibilities:1. Team Leadership: Supervise and motivate the customer service team to achieve high performance. You will provide training and support to help team members develop their skills.2. Customer Support Management: Address customer inquiries and issues efficiently. This includes resolving complaints and ensuring that each customer has a positive experience with our services.3. Performance Monitoring: Analyze team performance and customer feedback to identify areas for improvement. You will use this information to implement strategies that enhance service quality.4. Reporting: Prepare and present reports on team performance and customer satisfaction metrics to management. This will help inform decisions about service improvements.Required Skills and Expectations:The ideal candidate has excellent communication and interpersonal skills. You should be able to work well under pressure and be solution-oriented. Strong organizational skills and the ability to manage multiple tasks are essential. A graduate degree is required, and experience in customer service management is a must. Being a female candidate is a preference for this role.

Key ResponsibilitiesPortfolio Management: Manage a dedicated portfolio of existing clients, ensuring their needs are met and identifying opportunities for growth.Strategic Advisory: Act as a consultant to the client, recommending products or services (financial, real estate, or corporate) that align with their specific objectives.Revenue Generation: Meet monthly or quarterly targets through upselling, cross-selling, and client retention.Conflict Resolution: Serve as the primary point of contact for any issues, ensuring swift and professional resolution to maintain client trust.Networking: Actively seek new high-net-worth (HNW) or corporate leads through referrals and professional networking.Market Intelligence: Stay updated on market trends and competitor offerings to provide proactive advice to clients.Required Skills & QualificationsInterpersonal Skills: Exceptional ability to build rapport and communicate with high-level executives or HNW individuals.Financial Literacy: Strong understanding of market dynamics, investment products, or industry-specific commercial terms.Negotiation & Persuasion: Ability to handle complex negotiations and close deals while maintaining a client-first approach.Organization: Highly organized with the ability to manage multiple client accounts simultaneously without compromising quality.Experience: Typically requires 3-5 years of experience in sales, banking, real estate, or client servicing.

Assist daily cafe work Opening shiftTime management Quick learner PoliteCustomer handling

Day to day handling of operations in cafe

Phone Booking (Customer & Agents) Inform to customer for Bus Cancellation and other information Guide to customer about route & pickup Place. Telephonic Booking Online booking

1. BE/ B. Tech/Diploma in Mechanical Engineering streams 2. 4-6 years of experience, with at least 3 years experience in Aerospace part Machining. 3. Should Knowledge of Programming in Heidenhain/ Siemens/ Fanuc control4. New tool trials, Life Monitoring, Process improvements by using different strategy.5. Drawing Reading and Understanding, Process, Cutting Parameter and Tool Selection6. Troubleshooting related to tool and its remedy7. Weekly and Monthly Report Generation8. Demonstrated management skills including organization, problem-solving, prioritizing, communication, documentation, leadership, motivational and cooperative team management. 9. Technical aptitude ability to research, understand, and communicate concepts associated with a given technology. 10. Proficient in using MS Office applications (Word, Excel, PowerPoint)11. Willing to Relocate to Pune.

Skills & Persona:Graduate with 1-2 years of experience in Gold Appraisal, Valuation, Checking and Handling.Upto 30 years of ageExcellent communication skills in the local language and elementary English2 wheeler and Driving License is mandatory

Relationship Management - Handle clients and look for cross sell and up sell opportunitiesNew Business DevelopmentHandle team & ensure their productivityOperational aspects of branch Products - Mutual Funds and Insurance

Vodafone Idea Voice Process

We are seeking a dedicated Customer Care Executive to join our team. This role is perfect for freshers looking to start their career in customer service. The position is full-time and allows you to work from the comfort of your home.Key Responsibilities:- Respond to Customer Inquiries: You will handle incoming queries via phone, email, or chat, providing accurate and timely assistance to customers.- Resolve Issues: You will identify customer problems and work toward resolving them efficiently to ensure customer satisfaction.- Maintain Records: You will keep accurate records of customer interactions and transactions, ensuring that all information is up to date.- Provide Product Information: You will offer detailed information about our products and services, helping customers make informed decisions.- Follow Up with Customers: You will follow up with customers to ensure their issues are resolved and to gather feedback on their experience.Required Skills and Expectations:Candidates must have a minimum educational qualification of 12th grade. You should possess excellent communication skills in English, both verbal and written. Strong interpersonal skills are necessary to effectively interact with customers and create a friendly atmosphere. The ability to work independently is crucial, as this is a work-from-home position. You should be comfortable using computers and common software applications. A positive attitude and a willingness to learn are essential qualities we look for in a candidate.

Relationship Management - Handle clients and look for cross sell and up sell opportunities New Business DevelopmentMarketing & Promotional activitiesTeam management for their productivityOperational tasks of BranchProducts - Mutual Funds and Insurance

Relationship ManagementHandle clients and look for cross sell and up sell opportunities Products - Mutual Funds and Insurance