Customer Service Associate Job Vacancies in Ahmedabad

We are looking for a Customer Care Associate to join our team in Ahmedabad. This full-time position is perfect for freshers who are eager to start their career in customer service. As a Customer Care Associate, you will be the first point of contact for our customers, helping them with their queries and providing support. Key responsibilities include:- **Customer Support:** Engage with customers through calls or in-person, addressing their questions and offering solutions to their problems.- **Product Knowledge:** Learn about our products and services to provide accurate information and assist customers effectively.- **Order Management:** Assist customers with order tracking, processing returns, and managing their accounts.- **Feedback Collection:** Gather customer feedback to help improve our services and enhance customer satisfaction.- **Team Collaboration:** Work with team members to ensure a smooth customer experience and handle issues that require team effort.Candidates should possess strong communication skills to interact clearly and positively with customers. Patience and empathy are crucial to understand and resolve their concerns effectively. A friendly and professional demeanor is expected at all times. Additionally, basic computer skills will help in managing customer databases. This role is ideal for individuals looking to begin their journey in a supportive environment, with opportunities for growth in customer service and communication skills.

Handle inbound and outbound international calls with clarity, accuracy, and professionalism.Ensure high levels of customer satisfaction by resolving concerns effectively. Maintain call logs and update customer records as per defined processes. Adhere to quality, compliance, and performance benchmarks. Collaborate with team leaders to enhance service delivery.

Understand OMSGuru platform and its functioning thoroughly Support our existing clients via Chat, Phone, Email & Tickets. Help onboard new clients onto our system Respond promptly and professionally to customer inquiries in person, by telephone, or by email Maintain an updated knowledge of the organization's products, services, and customer service policies Explain simply and clearly in response to customer questions and check for customer understanding and acceptance Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits Assist clients by demonstrating the use of goods and programs and answering any questions they may have. Establish and maintain good rapport with customers by using positive language and anticipating their needs.

We are seeking Front Office Assistant to join our team. You will be responsible for handling the front desk and also assisting with some insurance-related tasks. The ideal candidate should possess a good command of English, be organized, and have the ability to multitask effectively in a fast-paced environment. Responsibilites:Greet and welcome visitors in a friendly and professional manner.Answer, screen, and forward incoming phone calls, ensuring proper call management.Assist with basic insurance-related tasks, such as documenting and tracking insurance policies and liaising with clients and insurance companies.Handle day-to-day administrative tasks like scheduling appointments, maintaining files, and managing correspondence.Ensure the reception area is clean, organized, and welcoming at all times.Provide information to clients and visitors about the companys services, including insurance-related queries.Coordinate and assist with insurance document preparation, follow-up on pending tasks, and ensure timely processing.Support other administrative functions as required by the team.RequirementsExcellent communication skills, both written and verbal, with a strong command of English.Basic knowledge of insurance processes (preferred but not mandatory).Freshers or graduates are welcome to apply.Ability to work efficiently and manage time effectively.Proficient in MS Office (Word, Excel, Outlook).Pleasant personality with a strong sense of professionalism and customer service.Ability to multitask and handle different responsibilities simultaneously.Must be proactive and show initiative in completing assigned tasks.Preferred Skills:Prior experience in a receptionist or customer service role is a plus.Basic understanding of insurance terminology and policies (desirable).

- Customer Handling - Customer Guidance - Basic knowledge of Computer - Basic English Communication - Box Office - Candy / Refill Handling- Support System & Team

Telesales, could calling, customer convenience , target achievement

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Ttec India is Hiring for - Chat Customer Service and Sales RepresentativeJob descriptionBringing smiles is what we do at TTEC for you and the customer. As aChat Customer Service and Sales Representativeworkingonsite in Ahmedabad, Gujarat (Opp. L.J. Group of Institutes, Off S.G. Highway) ,youll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.Apply in-person for immediate interview - Monday to Friday - 10:30 AM to 4:00 PMInterested in Relocating? Virtual interviews accepted as wellWhat Youll Be DoingAre you results focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, youll work effectively to service and upsell client products and services to current and future customers via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms using the Service to Sales methodology. Youll also identify and capitalize on all other sale opportunities for products that may pair well with their current products and future needs. Whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, YoullReceive customer inquiries via chat about products and servicesBring your persuasive skills to connect and close a sale with customers in a consultative matter using written communication onlyWhat You Bring To The RoleCollege diploma and no direct work experience Freshers welcomeOr 1 year or more of customer service or sales experience and high school diploma or equivalentGreat written English communication skills including grammar and spellingComputer savvyLocal resident of Ahmedabad, Gujarat or ability to immediately relocate to Ahmedabad, Gujarat.

Hiring for International BPO, Chat Support, Excellent Communication Skills, minimum 12th pass, Rotational shift, Salary 26k CTC upto 35k CTC

We are looking for FRESHERS candidates for E-commerce customer support voice process job.Handle calls from customers or clients and provide them with a solution to their queries. Giving a resolution to the customers or clients should be the whole and sole responsibility.The executive will be only single point contact for customers so the below skills are a must;- Empathy towards the customer- Problem Solving Skills- Excellent Communication-Minimum Edu 10+2 / Diploma Education should be of complete.-Rotational shift(should be comfortable with night shift) will be there.-Good Communication Skills with English and Hindi-Salary- INR 13,000/- to 15,000/-Typing:-25 wpm & 85% accuracy.Only one side cab given for night shiftLocation Stratum @ Venus Grounds, Jhansi Ki Rani, Surendra Mangaldas road, Satellite Rd, Nehru Nagar, Ahmedabad, Gujarat 380015

Provide guidance to the customers at their residence by exploring various product & finish options after site inspection & evaluationCCA will take of all store category available in storeCo-ordinate and supervise the execution of painting work at the customer sites through panel of appointed contractors as perAsianpaints recommended guidelinesHelp and guide customers at their residence by explainingdifferent product and finish options.Daily updates of all activities on the CA appSite inspection & evaluation for surface defects and recommendmost suitable solutionsSite measurement & preparation of painting estimate as per ratecard and after consultation with store owner / Store in charge.Appointment of contractors for execution of painting workSupervision of ongoing / WIP sites for ensuring adherence toAsianpaints recommended guidelines and on time work completion.Timely resolution of customer complaints, if anyHelp to generate leads/clients through market visits.Explain to customers the various services rendered in the storeand direct customers to appropriate sections for expert helpDaily reporting of the collections and site status to store owner /store in charge and senior officerMaintaining the reports / formats as mandated byAsianpaintsDaily updates of all activities on the CA appCo-ordinate with contractors and ensure their attendance in allcontractor training programs organized byAsianpaints.Cross selling of product categories on PT sitesDuring marketscanning provide leads to other team membersTime Management, customer handling, efficiently execution of sites &people managementFinalizationof painting estimates as per rate cards and in consultation with storeowner.Timely collection and immediate reporting of any deviations inpre-decidedpayment scheduleCash handling by CA is strictly not allowedAppointment of contractors from the panel for execution of paintingwork at customer siteSupervision to ensure adherence to Asian

Role Overview:We are looking the candidate with excellent communication skills and good computer literacy.Job Responsibilities:1. Outbound calls to insurances for claim status and eligibility verification2. Calling the insurance carriers based on the appointment received by the clients3. Calling insurance companies to get the status of the unpaid claims4. Willing to work in any process pertaining to voice based on the requirement5. Maintain the individual daily logs6. Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs7. Work cohesively in a team setting, Assist team members to achieve shared goals8. Communication / Issue escalation to seniors if there is any in a timely mannerSkills Required: Candidate should be with strong logical capabilities, analytical and problem-solving skills Good knowledge of MS Office and familiarity with relevant computer applications Excellent communication skills Convincing skills Attention to Detail Deadline-Oriented Confidentiality Time Management Data Entry Management Accuracy Initiative and TeamworkExperience Range: Experienced with International Voice processOur EVP (Employee Value proposition) 5 Days working 30 Earned Leaves during calendar Year Career progression and continuous Learning & Development (Technical, Soft skills, Communication, Leadership) Performance bonus & Loyalty Bonus Benefits Standard Salary as per market norms Equal career opportunities, No discrimination Magnificent & Dynamic Culture Festival celebrations & fun events

About Us: 99 Percentile Coaching Academy is your premier destination for top-notch coaching, featuring a distinguished faculty hailing from IITs, NITs, and seasoned professionals. Specializing in JEE, NEET, and MHT CET for 11th and 12th class students, we're dedicated to providing unparalleled education accessible to all. Join us in our mission to redefine educational standards and make quality learning accessible to all.Responsibilities:*Connect with parents and students over the phone, guiding them on their educational journey and presenting the advantages of our coaching programs and importance of JEE, NEET and MHT-CET entrance exams.*Coordinate and facilitate demo classes led by our esteemed faculty to showcase the efficacy of our teaching techniques.*Close sales by addressing concerns and persuading parents to enroll their child in our programs.Requirements:*Excellent communication skills and a warm phone demeanor.*Ability to work independently and manage time effectively.*Sales or customer service experience is beneficial.*Familiarity with JEE, NEET, or MHT CET exams is advantageous.*Edtech/Academic Counselling background is preferred.*Part time and full time both can apply but if currently working full time should be able to dedicate atleast 2-3 hours a day.Benefits:*Competitive 20% commission on every sale, with payments credited in your bank account within 3 days.*Flexible working hours for optimal work-life balance.*Opportunities for professional growth in a supportive environment.*Join a team committed to making a tangible impact on students' lives.Join us at 99 Percentile Coaching Academy and be part of a dynamic team committed to excellence in education. To apply please send your updated resume.

We have vacant of 5 Customer Service Associate Jobs in Sarkhej, Ahmedabad,Sales Coordinator, for Freshers Educational Qualification : Higher Secondary, Other Bachelor Degree, B.Com Skill Sales Coordinator etc.

the job is opening for smart and good Customer Service Associate. Car Insurance and Client Retention.

We have vacant of 50 International Non - Voice Process Jobs in Ahmedabad,Customer Support Leader,Chat Support Executive,Business English,Back Office executive,Customer Service Representative,Customer Associate, for Freshers Educational Qualification : Higher Secondary, Other Bachelor Degree, Any Master Degree, Other Doctorate Degree Skill Customer Support Leader,Chat Support Executive,Business English,Back Office executive,Customer Service Representative,Customer Associate etc. Support the customer service team to complete the customer experience Ensure accuracy of data and research to ensure a positive experience May be sending and validating documentation, working in data bases to check information correctness

About the Company:IndiaMART is India's largest online B2B marketplace that allows manufacturers, suppliers, and exporters to promote their products directly through the platform to get contacted by its visitors. Founded in 1996 by Dinesh Agarwal, an alumnus of HBTI Kanpur, IndiaMART has been recognised as a platform that focuses on providing a platform to Small & Medium Enterprises (SMEs), large enterprises, as well as individuals. Our mission is to make doing business easy.About Online Associate ProgramAs an Online Associate, you will assist #IndiaMARTs #buyers over call. You will be required to verify information from the #buyer and update the same on the portal. It is a #non-sales #process but a #voice based calling process.* Preference will be given to special abled (#PWD) and #Female candidatesProgram Highlights: Flexible working Hours available: Work from location of your choice(WFH): Create your own work schedule of 6 hrs a day: Weekly Payout based on the output: Additional incentives for quality output: Voice-based calling process: Language - Hindi,Gujarati,English,MarathiSelection Process: Online IndiaMART Aptitude Test: Video AssessmentMandatory Documents Required: Address Proof - Aadhaar Card: ID Proof - PAN Card: Bank Details - Canceled Cheque/Bank Statement/Passbook: PH/PWD Certificate (if applicable): Passport size photographCareer ProgressionBased on your performance and consistency you might be eligible for Full-Time work opportunity in IndiaMART.Apply Now to grab this opportunity !!Key Skills : Customer Support, Customer Handling, CRM, BPO, Voice Process, Communication Skill, Customer Care, Voice Support, Female, Outbound Process, PWD, Women, Female, WFH, Home based Jobs

Customer handlingSolve queriesStore managementSolve queriescustomer support

As a Telecaller, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company. In addition to this, you should collect desired information from the clients and maintain healthy relations with them.