Customer Representative Job Vacancies in Guwahati

Answering Inquiries: Respond to phone calls, emails, and live chats with helpful information.Resolving Complaints: Fix customer issues, process refunds, and handle returns.Product Knowledge: Learn the company's items or services well to guide buyers.Logging Information: Keep clean records of customer interactions inside tracking software.Escalating Problems: Send hard technical problems to upper-tier support teams. HR RINKI-9282648199

An Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & BookingBook domestic and international flight tickets.Assist customers in selecting suitable flights and fare options.Provide accurate fare quotations and travel itineraries.Process ticket reservations through airline reservation systems.Issue, reissue, and cancel airline tickets.Handle ticket modifications and upgrades.Passenger AssistanceGuide passengers regarding flight schedules.Assist with seat selection and special meal requests.Provide information about baggage allowance.Explain airline policies regarding refunds and cancellations.Assist passengers with travel insurance information.Help elderly passengers and passengers requiring special assistance.Handle customer complaints professionally.Airport Counter OperationsAssist passengers at airline ticket counters.Verify passenger identity documents.Coordinate with check-in staff.Resolve ticketing-related issues before departure.Process standby passengers.Manage last-minute ticket changes.Reservation ManagementUpdate reservation records.Confirm flight bookings.Monitor waitlisted bookings.Handle group reservations.Coordinate with travel agencies.Process online and offline reservations.DocumentationVerify passports and visas for international travel.Ensure travel documents meet airline requirements.Prepare passenger manifests when required.Maintain booking records.Generate reservation reports.Payment HandlingAccept ticket payments.Process credit/debit card transactions.Handle cash payments.Generate invoices and receipts.Maintain daily cash records.Process ticket refunds.Customer ServiceRespond to customer inquiries.Handle phone, email, and walk-in customers.Provide accurate travel information.Resolve ticketing issues promptly.Maintain customer satisfaction.CoordinationCoordinate with airline operations.Work closely with check-in staff.Communicate with airport authorities.Coordinate with travel agencies.Support baggage service teams when required.ComplianceFollow airline ticketing policies.Adhere to DGCA and airport regulations.Maintain confidentiality of passenger information.Ensure compliance with aviation security procedures.Required Qualifications10+2 (Higher Secondary) - Minimum qualification.Graduate in any discipline preferred.Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.Freshers and experienced candidates may apply.Required SkillsTechnical SkillsAirline reservation systems (Amadeus, Galileo, Sabre, Worldspan)Flight booking proceduresFare calculationTicket issuanceTicket revalidation and reissueRefund processingKnowledge of domestic and international routesBasic computer proficiency (MS Office, email)Soft SkillsExcellent communication skillsCustomer service orientationProfessional appearance and groomingProblem-solving abilityAttention to detailTime managementMultitaskingTeamworkPositive attitudePatience and empathyKnowledge RequirementsAirline fare rulesAirport proceduresReservation systemsIATA ticketing standardsBaggage policiesVisa and passport requirementsTravel insurance basicsAviation terminologyCustomer service standardsDaily DutiesProcess ticket bookings.Assist passengers with reservations.Issue and modify airline tickets.Handle cancellations and refunds.Answer customer calls and emails.Verify travel documents.Coordinate with airport operations.Resolve ticketing issues.Update reservation records.Maintain transaction reports.Working ConditionsAirport terminalsAirline reservation officesTravel agency officesRotational shiftsEarly morning, evening, night, weekends, and public holidaysStanding and desk-based workFast-paced, customer-facing environmentPhysical RequirementsAbility to work in shifts.Professional grooming and appearance.Ability to sit or stand for extended periods.Good verbal communication.Basic computer typing skills.Ability to work under pressure.Career ProgressionAir Ticketing ExecutiveSenior Ticketing ExecutiveReservation ExecutivePassenger Service ExecutiveAirport Customer Service ExecutiveTicketing SupervisorReservation SupervisorDuty OfficerAirport Operations ExecutiveAirport Operations ManagerPreferred CertificationsIATA Foundation in Travel & TourismIATA Airline Cabin Crew (optional for broader aviation knowledge)Amadeus CertificationGalileo CertificationSabre Reservation System CertificationDiploma in Aviation, Hospitality & Travel ManagementSalary (India)Fresher: 20,000-28,000 per month1-3 years: 25,000-40,000 per month3-5 years: 35,000-55,000 per monthSenior/Lead Executive: 50,000-75,000+ per monthSalary varies depending on the airline, airport, city, and experience.

We are looking for a Customer Service Representative to join our team in Guwahati. This is a full-time position for male candidates with 1 to 3 years of relevant experience. The successful candidate will help create a positive experience for our customers through effective communication and problem-solving skills.Key Responsibilities:- Respond to Customer Inquiries: Handle phone calls, emails, and messages from customers, providing clear and accurate information to address their concerns.- Resolve Issues: Quickly identify customer problems and offer solutions, ensuring customer satisfaction and retention.- Maintain Records: Keep detailed records of customer interactions, complaints, and resolutions in our database for future reference.- Collaborate with Team: Work closely with other team members to improve service quality and share feedback on customer insights.- Follow-Up: Reach out to customers to ensure that their issues were resolved and gather feedback on their experience.Required Skills and Expectations:The ideal candidate should have excellent communication skills, both verbal and written, to interact effectively with customers. A strong understanding of customer service principles is essential. Problem-solving skills are also vital to diagnose issues quickly and provide appropriate solutions. You should be detail-oriented, with the ability to manage multiple tasks efficiently. Proficiency in computer applications, including MS Office, is needed to handle records and documentation. A friendly and professional demeanor is expected when dealing with customers.

- Promote and sell the companys wound care products to healthcare professionals, including doctors, nurses, and pharmacists.- Conduct product demonstrations and provide detailed information on the benefits, features, and usage of wound care products.- Establish and maintain strong professional relationships with key healthcare providers, hospitals, clinics, and pharmacies to drive sales and increase brand awareness.- Stay updated with the latest developments in the pharmaceutical and wound care industry, including new treatments, products, and regulations.- Achieve sales targets and objectives set by the company, monitoring progress regularly and adjusting strategies as needed.- Maintain accurate records of sales activities, customer interactions, and product inventory. Submit regular reports to the sales manager and other relevant teams.- Provide ongoing support and educational material to healthcare providers regarding best practices for wound care treatments.- Gather and report information on market trends, competitor activities, and customer feedback to assist in developing sales strategies and improving product offerings.- Participate in healthcare events, workshops, seminars, and conferences to promote the companys products and stay informed about industry advancements.- Organize and conduct product training sessions, lunch-and-learns, and other promotional activities for healthcare professionals.- Ensure all promotional activities and interactions comply with the pharmaceutical industry's ethical standards and regulations.- Collaborate with the marketing, research and development, and sales teams to align on strategies, gather customer insights, and improve product offerings.- Address customer inquiries, complaints, and product-related concerns in a professional and timely manner.

Excellent command over the English language with no MTI. Actively listen to customer concerns and provide appropriate solutions or escalate issues as necessary. Respond to customer inquiries via telephone in a professional and friendly manner. Diagnose and resolve customer issues effectively, aiming for first-call resolution whenever possible. Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system. Follow up with customers to ensure their issues have been resolved and to gather feedback on their experience. Gather and document customer feedback to identify trends and areas for improvement in services. Communicate customer insights and suggestions to the relevant departments to enhance service quality. Participate in team meetings to share experiences, challenges, and best practices. Participate in training sessions and workshops to improve personal skills and knowledge. Ensure all customer data is accurately entered and maintained in the customer support database.

Handle incoming calls from international customers regarding customer support, billing enquiry & CSAT.Provide accurate information and resolve customer issues effectively and efficiently.Listen actively to customers, understand their needs, and provide appropriate solutions.Escalate complex issues to the appropriate department when necessary.Conduct follow-up calls to ensure customer satisfaction and resolve any ongoing issues.Follow company policies and procedures to ensure compliance with industry standards.Work closely with team members and other departments to achieve common goals.Participate in team meetings and training sessions to enhance skills and knowledge.Maintain confidentiality of customer information.Ensure all customer information is accurate and updated.

Airport staff have many responsibilities, including ensuring the safety and comfort of passengers, managing operations, and providing customer service: Passenger servicesGreet passengers, check tickets and passports, and assign seats. Help passengers with inquiries, provide flight information, and direct them to the correct terminals. Assist passengers with disabilities, infants, and unaccompanied children. Baggage handlingCheck in baggage, weigh it, and tag it for the correct destination. Move luggage between check-in points and departure areas, and load and unload it from the plane. Ensure luggage is scanned and delivered safely. BoardingManage the check-in and boarding processes, and check boarding passes at the departure gate. OperationsCoordinate with ground crew to move aircraft, and assist with aircraft marshaling. Operate airport equipment like baggage carts, forklifts, and tugs. Respond to emergencies and incidents in a professional manner. Other responsibilitiesSell airline tickets and make reservations. Help passengers confirm flight and meal reservations. Store freight cargo in warehouses. Maintain accurate records of activities, such as passenger counts, baggage handling, and equipment maintenance.