Customer Care Job Vacancies in Mumbai

Job ResponsibilitiesMake outbound calls to B2B / corporate clients and introduce meal voucher and employee benefit solutions.Understand the client's business requirements and employee benefit needs.Explain the features, benefits and value proposition of meal vouchers and benefit solutions.Effectively pitch the product and generate interest among prospective corporate clients.Fix appointments / meetings with interested clients.Follow up with prospects regularly Update call details, client responses, follow-ups and appointment status in the CRM / system.Achieve daily and monthly calling, lead generation and appointment-fixing targets.Maintain professional communication and build a positive relationship with prospective clients.Coordinate with the sales team for scheduled meetings and ensure proper handover of qualified leads.

We are looking for a Customer Service Manager to join our team in Mumbai. This role requires a dedicated individual with 1 to 5 years of experience who is passionate about visiting clients and providing service. nnKey responsibilities include:nn- Team Leadership: You will oversee a team of customer service representatives, ensuring they have the resources and support they need to assist customers effectively.n n- Customer Interaction: You will handle escalated customer inquiries and complaints, providing solutions and maintaining a high level of customer satisfaction.nn- Training and Development: You will conduct training sessions to enhance the skills of the customer service team, ensuring they are knowledgeable about products and services.nn- Performance Monitoring: You will track and analyze team performance metrics to identify areas for improvement and implement strategies for enhancing service quality.nn- Process Improvement: You will work on developing and implementing customer service policies and procedures to optimize operations and customer interactions.nnRequired skills include strong communication abilities, problem-solving skills, and experience in managing teams. You should also be detail-oriented, organized, and capable of working independently from home. A graduate degree is necessary, and familiarity with customer service software or tools will be advantageous. A positive attitude and a commitment to customer satisfaction are essential for success in this role.

We are looking for a BPO Customer Support Executive to join our team in Malad West, Mumbai. This full-time position is suited for recent graduates eager to start their careers in customer service.In this role, you will primarily handle telecalling tasks, assisting customers with inquiries, resolving issues, and providing information about services. You will work on a rotation shift basis, including night shifts, so flexibility is essential. This position requires you to maintain clear communication with customers and ensure their satisfaction with our services.Key responsibilities include:- Assisting customers through telephone support: You will be the primary point of contact for incoming customer inquiries, ensuring effective communication.- Problem resolution: You will identify and resolve customer issues promptly, ensuring a high level of customer satisfaction.- Documentation: Keeping accurate records of customer interactions and transactions will be essential.Required skills and expectations include:- Strong communication skills: You must have excellent verbal communication abilities to effectively interact with customers.- Problem-solving skills: You should be able to think critically and resolve customer issues efficiently.- Flexibility to work night shifts: Being adaptable is key as you may be required to work during various shifts.This position is office-based in Malad West, Mumbai. As a fresh graduate, this opportunity will provide you with valuable experience in the BPO industry, specifically in a role focused on telecalling and customer service.

We are looking for a Customer Service Representative to join our team in Mumbai. This is an entry-level position suitable for recent graduates or individuals with minimal experience. You will play a key role in ensuring our customers receive excellent service while working from the comfort of your home.Key Responsibilities:- Answer Customer Queries: Respond to customer questions via phone, email, or chat in a friendly manner to provide accurate information about products and services.- Resolve Issues: Assist customers in resolving their issues or complaints efficiently, ensuring a positive experience and fostering customer loyalty.- Maintain Records: Keep detailed records of customer interactions and transactions using our database to ensure follow-up and better service in the future.- Provide Feedback: Share insights and feedback from customers with the team to help improve products, services, and customer satisfaction.Required Skills and Expectations:- Strong communication skills are essential to clearly convey information and handle customer inquiries effectively.- A basic understanding of computers and familiarity with email and chat platforms are necessary for daily tasks.- You should be patient and empathetic, as understanding customer needs is crucial to providing excellent support.- Ability to work independently and manage time efficiently, as this role is fully remote.- A positive attitude and willingness to learn are vital in this fast-paced environment.You will play an important role in making our customers feel valued and ensuring their needs are met.

Ability to manage multiple clients and priorities. Strong client relationship and interpersonal skills. Good project and task management abilities. Strong follow-up and coordination skills. Ability to work under pressure and meet deadlines. Ability to manage multiple clients and priorities. Problem-solving and decision-making abilities. Professional and customer-centric approach. Good understanding of MS Office / Google Workspace and CRM or project-management tools. Excellent verbal and written communication skills.

Position:* Store Salesperson / Sales Associate*Location:* Waterfield Road, Bandra West, Mumbai*Working Hours:* 11:00 AM to 8:30 PM*Weekly Off:* One weekday*Experience:* Freshers and candidates with up to 1 year of experience can apply.## About the RoleWe are looking for a friendly, enthusiastic and customer-oriented Sales Associate for its retail store at Bandra West. The ideal candidate should enjoy interacting with people, have a flair for sales and be comfortable assisting walk-in customers.## Key Responsibilities- Welcome walk-in customers and assist them in selecting products.- Explain product features and help customers make purchasing decisions.- Maintain a friendly and professional customer experience.- Ensure the store is clean, organised and well-maintained.- Arrange and display products neatly.- Support day-to-day store operations and sales activities.## Candidate Requirements- Female candidates with a positive attitude and an interest in retail sales.- Freshers are welcome; up to 1 year of retail or sales experience is preferred.- Good communication skills and basic English proficiency.- Comfortable speaking with customers and explaining products.- Presentable, confident and customer-friendly personality.- Willingness to work in a retail store environment.If interested plz share your cv on recruiter@ecoluxhr.in

Calling & Student Support ExecutiveCompany: Dipti Vartak AcademyLocation: Andheri East, Mumbai - Work from officeEmployment Type: Full-timeWorking Schedule: 9 working hours beginning at 10:00 AM, six days per week, with one flexible weekly offExperience: 0-2 years preferred; strong fresh graduates may also be consideredCompensation: 25,000-30,000 per month CTCJoining Preference: ImmediateReporting To: Team Lead / Operational OwnerLanguage Requirement: Strong spoken Hindi and functional spoken English; Marathi will be an advantageCandidates living within approximately 15-20 km of the office, or those who can commute reliably to Andheri East, will be preferred.About Dipti Vartak AcademyDipti Vartak Academy is a fast-growing online education and community platform that helps home bakers develop their skills and build successful baking businesses.We conduct daily webinars, bootcamps, recorded courses, live student support sessions, challenges, community activities, events and multiple membership programs.Our work environment is fast-moving and execution-driven. We interact with a large number of students and leads across different stages of their journey, making clear communication, disciplined follow-up and a strong student experience extremely important.About the RoleWe are looking for a confident, dependable and empathetic Calling & Student Support Executive to manage frontline communication with DVA students and leads.This is primarily a student calling, onboarding, support and follow-up role. The person will be responsible for proactively contacting students, helping them understand their next steps, resolving routine queries, maintaining accurate records and ensuring that pending matters are followed through until closure.The role will also involve follow-up with interested or warm leads from time to time. However, this is not primarily a telesales or sales-closing position at the beginning.A candidate who demonstrates strong communication, persuasion, objection-handling and conversion ability may gradually take on greater sales responsibilities and potentially move into a dedicated sales role over time.Key ResponsibilitiesStudent Calling and Follow-upMake outbound calls to students and leads for assigned activities and campaigns.Call students for webinar, bootcamp, live-session, challenge and event reminders.Confirm attendance and participation wherever required.Follow up with students who have registered but have not completed an important next step.Conduct callbacks and repeat follow-ups where required.Contact inactive or disengaged students for specific reactivation activities.Follow up for feedback, confirmations and other program-related requirements.Understand the purpose of each calling activity instead of treating the job as merely completing a calling list.Student Onboarding and SupportAssist students during onboarding into DVA programs, communities and platforms.Help students understand where to access their program, sessions, groups and resources.Handle routine queries related to schedules, joining links, registrations, program access, challenges and other operational matters.Check whether students have joined the correct WhatsApp groups or communities.Guide students clearly regarding the next action they need to take.Gradually build sufficient knowledge of DVA programs and processes to resolve routine queries independently.Route concerns to the appropriate team member wherever specialist intervention is required.Lead Follow-up and Sales SupportFollow up with interested, warm or hot leads when assigned.Understand the lead's requirement and current level of interest.Answer basic factual questions regarding relevant DVA programs based on approved information.Follow up with prospects who have shown interest but have not completed enrolment.Help prospects complete the required next step where appropriate.Identify high-intent prospects and coordinate with the relevant team member for further sales conversations.Support enrollment-related follow-ups without turning every student interaction into a sales pitch.Sales will not be the primary responsibility initially, but the candidate's ability to influence, persuade and convert will be observed as a potential future growth path.Tracking and CRMMaintain accurate call records, conversation notes and follow-up statuses.Update student and lead information in Google Sheets, CRM systems and internal trackers.Record callbacks, pending actions and commitments accurately.Update outcomes after each meaningful interaction.Ensure that information remains current and usable by other team members.Maintain clear records of unresolved matters and final closure.Identify incomplete or inconsistent information and get it corrected.Follow-up and ClosureTrack every assigned follow-up until it is genuinely completed or appropriately closed.Ensure callbacks happen when promised.Follow up again if the student or lead has not completed the required action.Maintain clear visibility of open and pending matters.Coordinate internally where another team member's intervention is required.Verify whether the required action has actually happened rather than assuming completion.Avoid allowing cases to remain unattended merely because the first call or message has been made.The expected approach is:Understand Contact Communicate Record Take the next action Follow up Escalate where required CloseWhatsApp and Student CommunicationCommunicate with students and leads through WhatsApp wherever required.Send approved links, reminders, instructions and resources.Follow up on WhatsApp after calls when appropriate.Communicate respectfully, patiently and professionally.Adapt communication to the student's situation rather than sounding mechanically scripted.Ensure important information from conversations is captured in the relevant system or tracker.Avoid making commitments or promises outside the person's authority.Problem-Solving and EscalationUnderstand routine student issues before escalating them.Attempt approved basic troubleshooting or process resolution wherever applicable.Distinguish between matters that can be handled independently and those requiring intervention.Escalate payment, refund, technical, sensitive or exceptional issues to the appropriate person.Provide complete context while escalating instead of merely forwarding a screenshot or message.Mention the issue, actions already taken, current status and what support is required.Follow up internally where necessary until the student receives closure.Avoid making unauthorised decisions regarding refunds, discounts, special payment terms or other commercial exceptions.Systems and Digital ToolsWork comfortably with WhatsApp and WhatsApp Business.Use Google Sheets, Google Docs and Google Forms for routine tracking and coordination.Work with CRM and telecalling systems used by the organisation.Update student and lead information accurately across systems.Use learning/community platforms and internal dashboards as required.Learn tools such as GHL or similar CRM platforms after training.Use ChatGPT, Claude or other AI tools for approved routine drafting, summarisation and support activities where required.Learn and adapt to new tools introduced by the organisation.The candidate is not expected to know DVA's complete technology stack before joining, but should be comfortable learning unfamiliar systems quickly.Candidate ProfileWe would prefer someone with 0-2 years of relevant experience in areas such as:Student supportCustomer supportTelecallingEdTech or online educationCoaching or training businessesCustomer successInside salesService operationsFrontline customer communicationStrong fresh graduates may also be considered if they demonstrate unusually good communication, confidence, maturity, discipline and willingness to follow up consistently.Prior experience in the baking industry is not required.Prior sales exposure will be an advantage but is not compulsory.Essential SkillsThe candidate must demonstrate:Strong spoken HindiFunctional spoken and written EnglishClear and respectful verbal communicationConfidence speaking to people over the phoneStrong listening abilityPatience and empathy while dealing with studentsComfort making repeated outbound callsBasic working knowledge of Google SheetsBasic computer and smartphone proficiencyAbility to maintain accurate notes and recordsAbility to follow scripts and SOPs without sounding roboticBasic logical problem-solvingAbility to learn unfamiliar software without constant guidanceDiscipline in tracking callbacks and pending actionsA strong follow-through and closure mindsetTool ExposurePrevious hands-on exposure to any of the following will be an advantage:WhatsApp / WhatsApp BusinessCRM systemsTelecalling or dialler platformsGoogle SheetsGoogle FormsGHL or similar CRM platformsTagMango or another LMSChatGPT or ClaudeStudent-management or customer-support toolsPrior experience with every platform is not compulsory. However, the candidate must be capable of learning DVA's systems quickly and using them independently after appropriate training.Behavioural RequirementsWe are looking for someone who is:Patient and empatheticConfident while speaking with peopleA good listenerDependable and consistentComfortable making repeated calls and follow-upsPersistent without becoming rude or irritatingPleasant but sufficiently assertiveOrganised and detail-orientedDisciplined about recording informationComfortable working with targets and timelinesProactive rather than instruction-dependentCapable of taking conversations through to closureReceptive to feedbackRespectful while communicating with studentsAble to stay calm while handling an irritated or confused studentAble to recognise when an issue should be escalatedInterested in gradually taking on larger responsibilitiesDVA Code of HonorMission FirstTeam SecondMyself ThirdThis means protecting the student experience, supporting the team and taking responsibility for organisational outcomes.Growth OpportunityThis role can grow in two directions based on demonstrated capability and organisational requirements.A candidate who becomes strong at student communication, support and ownership can gradually take on broader Student Success / Customer Success responsibilities.A candidate who demonstrates strong persuasion, objection handling, commercial understanding and conversion ability may progressively take on Inside Sales / Sales responsibilities and potentially graduate into a dedicated sales role.Growth will depend on actual performance and capability-not merely length of service.Selection ProcessThe selection process will generally involve one or two face-to-face interview rounds at the Andheri East office.Candidates may also be given a short mock-call exercise to assess communication, listening ability, student handling, follow-up approach and judgement on when to escalate.

*AIRPORT JOB VACANCY* URGENT OPENING Semi Government Parmanent JobCall HR (9175929755)Job location (ALL MAHARASHTRA)Ground Staff: 22500 to 46200Counter Staff: 20500 to 46200Cabin Crew: 25500 to 46200Food Counter: 14500 to 35000Driver: 12500 to 20000Security: 16500 to 25000Back Office: 12500 to 25000Cashier: 13500 to 30000Super Visor: 12500 to 25000 Loader: 12500 to 35000House Keeping: 12500 to 25000Qualification:- 10th,12th,any degreeGender:- Male / femaleDuty time:- 8/12 hoursAge limit:- 18 to 40Job Location:- Maharashtra International and Domestic Airport(9175929755)

We are seeking a dynamic, goal-oriented Customer Service Representative to join our growing BPO team. In this role, you will serve as the primary point of contact for our international/domestic clients, resolving inquiries, handling complaints, and providing exceptional service. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong problem-solving mindset.Key ResponsibilitiesCustomer Support: Answer inbound interactions (calls, emails, or live chats) to assist customers with product inquiries, billing questions, and troubleshooting.Issue Resolution: Actively listen to customer grievances, identify the root cause of the issue, and provide accurate solutions efficiently.Data Logging: Maintain precise and detailed logs of all customer interactions, feedback, and actions taken in the CRM database.Escalation Management: Route complex, unresolved issues to the appropriate internal teams or senior management while maintaining ownership of the customer's experience.Performance Metrics: Meet or exceed daily performance targets, including Average Handling Time (AHT), First Call Resolution (FCR), and Quality Assurance (QA) scores.Requirements & QualificationsEducation: High School Diploma or equivalent required; Bachelors degree is a plus.Experience: 0 to 2 years of experience in a BPO, customer service, or call center environment (Freshers are welcome to apply).Communication: Exceptional verbal and written communication skills in [Specify Language, e.g., English/Spanish].Technical Skills: Proficiency with basic computer applications, MS Office, and familiarity with CRM software (e.g., Salesforce, Zendesk) is an advantage.Shift Flexibility: Willingness to work in a 24/7 environment, including night shifts, weekends, and holidays.Core Competencies: Strong active listening skills, high emotional intelligence, ability to multitask, and a typing speed of at least [e.g., 30 WPM].

We are looking for a dedicated Service Technician to join our team in Dombivli East, Mumbai. The ideal candidate will have at least 2 years of experience and should have completed their 10th grade. The job would involve majorly Invertor and Solar Panel installation and servicing.As a Service Technician, you will be responsible for installing, repairing, and maintaining equipment to ensure they operate effectively. This role includes troubleshooting technical issues and providing outstanding customer service.Key Responsibilities:1. Installation and Setup: You will install and configure various equipment, ensuring everything is set up correctly and meets safety standards.2. Repair and Maintenance: You will perform regular maintenance and repairs on equipment, identifying issues and addressing them promptly to minimize downtime.3. Troubleshooting: When problems arise, you will diagnose issues and provide effective solutions, ensuring that equipment runs smoothly.4. Customer Service: You will interact with customers, answering their questions and providing guidance on how to use the equipment properly.5. Reporting: You will document service activities and report on any issues encountered, ensuring that all records are accurate and up-to-date.Required Skills and Expectations:The ideal candidate should have strong technical skills and a good understanding of equipment operation and maintenance. You should be able to work well in a team and possess good communication skills, especially when explaining technical issues to customers. Attention to detail is essential, as is the ability to follow instructions carefully. A proactive attitude and willingness to learn will help you succeed in this role.

Customer Support ExecutiveJob Responsibilities:* Handle customer calls, queries, and complaints professionally.* Provide accurate information and resolve customer issues.* Maintain customer records and update CRM/tickets.* Coordinate with internal teams for issue resolution.* Ensure excellent customer satisfaction and service quality.Requirements:* Good communication skills in English/Hindi.* Basic computer and CRM knowledge.* Customer-focused attitude.* Freshers and experienced candidates can apply.Job Type: Full-time

Urgent Hiring - Male Candidates Only Location: Thane, MumbaiWe are hiring for the following International Process roles:1 VIP Plus - Service & Renewals Experience: 6 months to 1 year in International Customer Service (Recent experience is mandatory) Salary: 35,000 - 40,000 In-hand 100 Night Shift Allowance (Per Day) Shift: 11:00 PM - 8:00 AM 5 Days Working 2 Rotational Offs Qualification: 12th Pass or Above Excellent English Communication Skills Required Age: 21-37 Years2 VIP International Sales - Membership Sales Experience: 6 months to 1 year in International Sales (Recent experience is mandatory) Salary: 30,000 - 35,000 In-hand 100 Night Shift Allowance (Per Day) Unlimited Incentives Shift: 11:00 PM - 8:00 AM 5 Days Working 2 Rotational Offs Qualification: 12th Pass or Above Excellent English Communication Skills Required Age: 21-37 Years Interested candidates can share their updated CV at rashmiconsultancy98@gmail.com Immediate joiners will be given preference. Only candidates with relevant recent international process experience should apply.#Hiring, #MumbaiJobs, #ThaneJobs, #InternationalBPO, #CustomerService, #InternationalSales, #MembershipSales, #NightShiftJobs, #ImmediateHiring, #WalkInJobs, #VoiceProcess, #BPOJobs, #CareerOpportunity, #JobOpening, #MaleCandidates, #EnglishCommunication, #Recruitment, #RashmiConsultancy, #HiringNow, #JobsInMumbai

Customer Interaction: Handle inbound/outbound calls, emails, or chat messages from customers in a professional manner.Problem Solving: Listen to customer issues, diagnose problems, and provide accurate, timely solutions.Record Keeping: Update customer interaction details and records accurately in the company database/CRM system.Target Achievement: Meet daily and monthly performance targets, including average handling time and customer satisfaction scores. Adherence: Follow company policies, scripts, and quality guidelines while maintaining data privacy.Requirements & Qualifications Education: High School Diploma / 10+2 / Graduate in any stream.Experience: Freshers are welcome. 0 to 1 year of experience in a BPO or customer service role is a plus.Skills:Good spoken and written communication skills.Active listening and patience when dealing with customers.Basic computer literacy and typing skills.Flexibility: Willingness to work in rotational shifts or specified shift timings.

Ability to manage multiple clients and priorities. Strong client relationship and interpersonal skills. Good project and task management abilities. Strong follow-up and coordination skills. Ability to work under pressure and meet deadlines. Ability to manage multiple clients and priorities. Problem-solving and decision-making abilities. Professional and customer-centric approach. Good understanding of MS Office / Google Workspace and CRM or project-management tools. Excellent verbal and written communication skills.

We are seeking a Store Manager for our location in Kalyan West. The ideal candidate will have 2 to 5 years of experience in retail management and will be responsible for overseeing all daily operations of the store, ensuring a positive shopping experience for our customers.Key Responsibilities:- Oversee Store Operations: Manage daily store functions, including inventory management, product displays, and cleanliness to ensure a pleasant shopping environment.- Lead Staff: Supervise and train store employees, promoting teamwork and motivating staff to achieve their best performance.- Customer Service: Ensure excellent customer service by addressing inquiries and resolving complaints promptly, fostering customer loyalty.- Sales Management: Monitor sales targets and develop strategies to boost revenues, including promotions and merchandising initiatives.- Financial Reporting: Prepare and analyze sales reports and budgets, making adjustments as needed to maintain profitability.- Merchandising: Implement effective merchandising strategies to enhance product visibility and drive sales.Required Skills and Expectations:The ideal candidate should possess strong leadership and communication skills to motivate a diverse team. They should have experience in managing inventory and be comfortable using retail management software. A passion for customer service and the ability to resolve issues efficiently is essential. Candidates must also be detail-oriented, organized, and able to analyze sales data to make informed decisions. Flexibility to work varying hours, including weekends, is expected for this full-time role.

We are seeking a seasoned Freight Manager to streamline our logistics and shipping processes. The ideal candidate will bring extensive experience and leadership skills to oversee our freight operations in Mumbai.Key Responsibilities:- Manage Freight Operations: Oversee all aspects of freight transportation, ensuring efficient and timely movement of goods from origin to destination.- Develop Relationships with Carriers: Build and maintain strong relationships with freight carriers to negotiate rates and secure reliable shipping services.- Compliance and Regulations: Ensure all freight activities comply with local and international shipping regulations, mitigating any compliance risks.- Cost Control: Monitor freight expenses and implement cost-saving measures without compromising service quality.- Team Leadership: Lead and mentor a team of logistics professionals, fostering a collaborative environment to enhance productivity.- Performance Analysis: Track and analyze key performance indicators (KPIs) to identify areas for improvement and optimize shipping processes.Required Skills and Expectations:Candidates should have 20 to 30 years of experience in freight management or a related field. Strong knowledge of logistics and supply chain management is essential. Excellent negotiation and communication skills are a must to effectively interact with carriers and stakeholders. Proficiency in logistics software and data analysis tools is also required. A proven ability to lead teams, manage stress, and make quick decisions in a fast-paced environment is expected. The candidate should possess a strong attention to detail and a commitment to delivering high-quality service.

To attend the service call of the existing clients of travel company