As an Airport Guest Relationship Executive, you will play a crucial role in ensuring a positive experience for guests traveling through the airport. Your primary responsibilities will include:
- Providing Customer Service: Assist travelers with inquiries and guide them throughout their airport experience, ensuring they feel welcomed and supported.
- Handling Guest Complaints: Address any issues or concerns raised by guests promptly and effectively, striving to resolve them to ensure guest satisfaction.
- Coordinating with Airport Staff: Collaborate with various airport departments to facilitate smooth operations and enhance guest experiences.
- Promoting Airport Facilities: Inform guests about the services and amenities available at the airport, helping them make the most of their time.
- Monitoring Guest Feedback: Collect and analyze feedback from guests to identify areas for improvement and enhance overall service quality.
To excel in this role, you should possess strong communication and interpersonal skills, enabling you to connect effectively with travelers from diverse backgrounds. A friendly demeanor and the ability to handle stressful situations calmly are essential. Given that this role requires a minimum educational background of 10th grade, a willingness to learn and adapt will also be important. Proficiency in basic technology and digital communication tools will help you perform your tasks efficiently, especially since this is a work-from-home position. Additionally, a passion for travel and hospitality will contribute positively to your performance in this dynamic environment.
Experience
0 - 2 Years
No. of Openings
70
Education
10th Pass
Role
Airport Guest Relationship Executive
Industry Type
Hotel / Travel / Airline / Hospitality
Gender
[ Male / Female ]
Age Limit
18 - 34 Yrs.
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Home
Benefits include
Flexible Working Hours, Weekly Payout, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Laptop, Health Insurance, ESI, Food/Meals, Accommodation, 5 Working Days, Two-way Cab
Face Interview Location
Plot No 161, Ultadanga Main Rd, CIT Scheme VII M , Ultadanga, Kolkata, West Bengal 700054