Customer Care Executive - Full Time - Freshers

We are looking for a Customer Care Executive to join our team in Guwahati. This is a full-time role suitable for freshers who have completed their 12th grade. You will play a key role in assisting customers and ensuring their satisfaction while working from home.

Key Responsibilities:

1. **Customer Support**: You will respond to customer inquiries via phone, email, or chat, providing accurate information about our products and services.

2. **Problem Resolution**: Address and resolve customer complaints or issues in a timely manner, ensuring a positive experience for every customer.

3. **Product Knowledge**: Learn and maintain a deep understanding of our offerings to assist customers effectively and confidently.

4. **Feedback Collection**: Gather customer feedback and inputs, relaying this information to relevant teams to help improve our services.

5. **Record Keeping**: Maintain detailed and accurate records of customer interactions in our database, ensuring that all information is updated.

Required Skills and Expectations:

Candidates should possess strong communication skills, with a clear and friendly voice to engage customers effectively. You should be patient, understanding, and able to work under pressure. Basic computer skills are essential for managing databases and customer communication tools. Attention to detail is important for accurately documenting customer interactions. A proactive attitude and the ability to work independently in a remote setting are essential for this role.

• Experience

  Fresher

• No. of Openings

  100

• Education

  12th Pass

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Age Limit

  18 - 40 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home