Customer Care Job Vacancies in Guwahati

We are seeking a dedicated Airport Executive to join our team in Guwahati. As an Airport Executive, you will play a vital role in ensuring smooth airport operations and providing excellent customer service. This is a full-time position suitable for candidates with little to no experience.Key Responsibilities:- Passenger Assistance: Help passengers with queries, check-in procedures, and boarding processes to ensure a pleasant travel experience.- Baggage Handling: Oversee the proper handling and distribution of passenger luggage, ensuring items are delivered safely and promptly.- Security Checks: Assist with security procedures, ensuring compliance with aviation safety regulations and maintaining a secure environment.- Customer Service: Respond to passenger concerns and complaints professionally, providing solutions to enhance their journey.- Coordination with Authorities: Liaise with airport staff, airlines, and security personnel to ensure efficient operations and adherence to protocols.Required Skills and Expectations:Candidates should possess strong communication skills, enabling them to interact effectively with passengers and staff. A friendly and approachable demeanor is essential, as customer service is a core aspect of this role. Basic computer skills are expected for handling check-in processes and managing passenger information. The ideal candidate should demonstrate teamwork and the ability to work well under pressure. Punctuality and reliability are crucial, given the dynamic environment of an airport. As this role requires working directly with the public, a positive attitude and willingness to assist others are highly valued.

We are looking for a Brand Promoter to join our team in North Guwahati. This is a full-time position suitable for freshers who are eager to learn and engage with the public.Key Responsibilities:- Promote Brand Products: Actively promote our products to potential customers, explaining their benefits and features to increase brand awareness and sales.- Engage with Customers: Interact with customers in a friendly and approachable manner. Build relationships to create trust and encourage repeat business.- Collect Feedback: Gather customer opinions and feedback about the products. This information is vital for understanding customer needs and improving services.- Participate in Events: Attend and support promotional events or campaigns. This helps in showcasing the brand and reaching a larger audience.- Maintain Product Knowledge: Stay updated on product information and marketing strategies to effectively communicate with customers and answer their queries.Required Skills and Expectations:- Communication Skills: Strong verbal communication skills are essential for engaging with customers and effectively conveying information.- Interpersonal Skills: Ability to connect with people easily and build relationships that foster customer loyalty is important.- Team Player: Willingness to work collaboratively with other team members and contribute to a positive work environment.- Adaptability: Be open to learning new things, adapting to different situations, and handling challenges in a fast-paced environment.- Basic Education: A minimum educational qualification of 10th pass is required.

We are looking for a skilled Tele Caller in Guwahati to join our team. The ideal candidate will have a background in communication and possess a friendly and persuasive demeanor.Key Responsibilities:- Make Outbound Calls: Contact potential customers to introduce our products and services, ensuring clarity and professionalism in all communications.- Understand Customer Needs: Listen actively to client inquiries and concerns to provide appropriate solutions and information tailored to their requirements.- Maintain Records: Document all calls and customer interactions accurately in the database to track communication and follow-up actions.- Follow Up on Leads: Reach out to potential leads that have shown interest in the past, encouraging them to consider our offerings to increase sales opportunities.- Gather Feedback: Collect customer feedback regarding products and services, using this information to help improve overall customer satisfaction and service delivery.- Achieve Targets: Strive to meet or exceed monthly calling and sales targets, demonstrating dedication and motivation in achieving results.Required Skills and Expectations:The ideal candidate should have 3 to 5 years of experience in telecalling or a similar role. A degree in B.A, B.Com, or B.Sc is required. Strong verbal communication skills are essential, coupled with an ability to engage effectively with clients. The candidate should possess good listening skills and be able to handle objections confidently. Proficiency in using computer systems and software for data entry and customer management is also expected. A positive attitude, resilience, and a goal-oriented mindset are key attributes for success in this role.

A Customer Service Associate (CSA) for retail in an airport works inside duty-free shops, gift stores, or brand outlets. They greet travelers, help people pick items, run cash registers, and keep shelves neat. Pay scales for airport retail and entry roles commonly range based on experience and store type.

We are looking for a Customer Care Executive to join our team in Guwahati. This is a full-time role suitable for freshers who have completed their 12th grade. You will play a key role in assisting customers and ensuring their satisfaction while working from home.Key Responsibilities:1. Customer Support: You will respond to customer inquiries via phone, email, or chat, providing accurate information about our products and services.2. Problem Resolution: Address and resolve customer complaints or issues in a timely manner, ensuring a positive experience for every customer.3. Product Knowledge: Learn and maintain a deep understanding of our offerings to assist customers effectively and confidently.4. Feedback Collection: Gather customer feedback and inputs, relaying this information to relevant teams to help improve our services.5. Record Keeping: Maintain detailed and accurate records of customer interactions in our database, ensuring that all information is updated.Required Skills and Expectations:Candidates should possess strong communication skills, with a clear and friendly voice to engage customers effectively. You should be patient, understanding, and able to work under pressure. Basic computer skills are essential for managing databases and customer communication tools. Attention to detail is important for accurately documenting customer interactions. A proactive attitude and the ability to work independently in a remote setting are essential for this role.

Financial Services Executive (Sales, Operations & Stock Market Dealer)Company: AMOLAKSHAYA TRADE AND CREDIT PVT LTDLocation: Chatribari, Guwahati, AssamJob Type: Full-Time PermanentExperience: Fresher to 2 YearsEducation: Graduate (Minimum)About UsEstablished in 2001, AMOLAKSHAYA TRADE AND CREDIT PVT LTD has successfully completed 25 years of trusted service in the financial services industry. We provide comprehensive financial solutions and have built lasting relationships through integrity, professionalism, and client-centric service.Our Services- Stock Broking (Equity, F&O, Commodity & Currency)- Mutual Funds- IPO Investments- Demat & Trading Accounts- Life & Health Insurance- Financial Planning & Wealth ManagementJob OverviewWe are looking for a dynamic, customer-focused, and proactive Financial Services Executive to support our sales, client servicing, operations, and stock market dealing activities. This is an excellent opportunity for candidates looking to build a long-term career in the financial services industry.Key Responsibilities- Generate new business through referrals, telecalling, networking, and client meetings.- Build and maintain strong relationships with existing and prospective clients.- Promote Demat & Trading Accounts, Mutual Funds, IPOs, Life Insurance, Health Insurance, and other financial products.- Execute Equity, F&O, Commodity, and Currency trades as per client instructions.- Process Mutual Fund transactions and assist with Demat account opening.- Coordinate insurance renewals, documentation, and investment-related processes.- Resolve client queries and provide prompt after-sales support.- Maintain client records using CRM and MS Excel.- Coordinate with exchanges, AMCs, insurance companies, and internal teams for seamless operations.- Ensure compliance with regulatory guidelines and internal policies.Desired Skills- Good communication and interpersonal skills.- Customer-oriented with a proactive approach.- Basic knowledge of MS Office and email.- Strong logical thinking and attention to detail.- Sales aptitude with excellent follow-up skills.- Willingness to learn and grow in the financial services industry.Eligibility- Graduate in any discipline.- Freshers are welcome to apply.- Experience in Banking, Stock Broking, Mutual Funds, Insurance, or Financial Services will be an advantage.- NISM Certification (or willingness to obtain it after joining) will be an added advantage.

We are seeking a Front Office Executive to manage our reception area and create a welcoming environment for visitors in Guwahati. The ideal candidate will have 1 to 5 years of experience and should have completed at least 12th grade.Key Responsibilities:1. Greeting Visitors: Welcome guests, clients, and employees with a friendly demeanor, ensuring everyone feels comfortable and valued.2. Managing Phone Calls: Answer, screen, and direct phone calls efficiently, taking messages when necessary and ensuring all inquiries are addressed promptly.3. Handling Mail and Packages: Receive, sort, and distribute incoming mail and packages, as well as prepare outgoing mail for dispatch.4. Maintaining the Reception Area: Keep the front office organized and tidy, including managing supplies and ensuring a professional appearance.5. Scheduling Appointments: Coordinate and schedule meetings and appointments, managing calendars, and ensuring all participants are informed.Required Skills and Expectations:Candidates should possess strong communication abilities, both verbal and written, to interact effectively with diverse individuals. Proficiency in basic computer skills is essential for handling administrative tasks. The candidate must demonstrate organizational skills, ensuring that priorities are managed efficiently in a fast-paced environment. Adaptability and a positive attitude are vital when facing challenges. A keen attention to detail and a customer-focused approach will lead to success in this role.

Job Title: Business Development Associate (BDA)Company: Tech Nova Solutions Pvt. Ltd.Employment Type: Full-TimeWorking Hours: 9:00 AM

As an Airport Ground Staff member in Guwahati, you will play a crucial role in ensuring that the airport runs smoothly. You will be responsible for various tasks that keep passengers and their luggage safe and assist them during their travel experience.Key Responsibilities:- Passenger Check-in Assistance: Help passengers check-in, issue boarding passes, and tag luggage, ensuring a smooth and efficient boarding process.- Customer Service: Address passenger inquiries, providing information about flight schedules, gate changes, and other travel-related questions to enhance their experience.- Baggage Handling: Facilitate the loading and unloading of luggage onto and off airplanes, ensuring that all items are handled carefully and delivered to the correct destination.- Security Compliance: Work with security teams to ensure all airport regulations are followed, maintaining a safe environment for passengers and staff.- Coordination with Airlines: Communicate effectively with airlines to relay important information regarding passenger boarding, delays, or gate changes.Required Skills and Expectations:Candidates should have a positive attitude and excellent communication skills, as interacting with passengers is a key part of the job. A strong teamwork mindset is essential for coordinating with colleagues across various departments. Flexibility to work in shifts, including weekends and holidays, is important due to the nature of airport operations. A 10th-grade education is required, and prior experience is not necessary, making this an excellent entry-level opportunity for motivated individuals.

An AC Coach Attendant in Indian Railways is responsible for passenger convenience, safety, and comfort, including managing linen, regulating AC temperatures, and assisting with minor electrical/mechanical issues.

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ResponsibilitiesDeliver milk packets or cans to assigned customers/shops on scheduled routes.Handle cash or digital payments from customers, if required.Ensure milk is handled hygienically and delivered in good condition.Report any delivery issues, shortages, or customer feedback to the supervisor.Maintain cleanliness of the delivery vehicle.Call @ 7099070100

- Key Responsibilities:1. Respond to customer inquiries: You will be responsible for answering customer queries via phone, email, or chat in a timely and professional manner.2. Provide product information: You will need to have a good understanding of our products and services to accurately inform customers.3. Process orders and returns: Assist customers with placing orders and facilitate returns or exchanges as needed.4. Handle complaints and escalations: Address customer complaints and issues promptly, escalating to the appropriate department if necessary.5. Maintain customer records: Keep accurate records of customer interactions and transactions for future reference.- Required Skills and Expectations:1. Excellent communication skills: Strong verbal and written communication skills are essential for effectively interacting with customers.2. Problem-solving ability: Being able to think quickly on your feet and find solutions to customer issues is important.3. Patience and empathy: Displaying patience and empathy towards customers, especially in challenging situations, is crucial.4. Basic computer skills: Proficiency in using basic computer programs and systems for order processing and customer record-keeping.5. Ability to work independently: As this is a work-from-home position, the ability to manage your time effectively and work independently is key.

Pursuing a career at a Airline company can allow you to work in the travel industry.Key skills necessary for a role include excellent communication and problem-solving abilities, ability to work in shifts, sound technical knowledge and maintaining calm and cordial attitude, especially during crisis situations. An airline member generally takes care of the passengers before, during and after boarding an aircraft. A job in airlines may be an excellent fit for you if you are interested in client servicing.

Passenger Customer Care (Reservation and Ticketing): The customer care department, also known as the reservation unit, is responsible for assisting customers in purchasing flight tickets from an airline. Traditionally, customers would make reservations by phone, with agents assisting in selecting and reserving seats. However, with the internet, most air tickets are now sold online. Despite this shift, customers still rely on the reservation department to make changes to their travel plans, making it a vital part of the airline's operations. The customer care department also handles ticketing arrangements, frequent flier points redemption, and hotline inquiries, functioning as a direct line of communication for customers.Check-in Counter: When customers arrive at the airport to catch their flight, they typically go to their airline's check-in counter. At the counter, they will be greeted by ground service agents who will help them through the check-in process. This process includes registering the customer for their flight, checking their travel documents, issuing the boarding pass, and facilitating baggage check-in if desired.Boarding Gate: Once customers have completed the airport security and immigration process for international flights, they will proceed to the boarding gate and wait to board the aircraft. During the boarding process, airline ground agents will verify customers' travel documents, which may involve collecting boarding passes for cross-checking passenger headcounts.Arrival: Upon arrival at the destination airport, airline ground agents are readily available to assist customers with disembarkation and offer directions to both arriving and transiting customers, ensuring a seamless and stress-free experience for travelers.Baggage Retrieval: Upon clearing immigration, customers proceed to the baggage hall to retrieve their luggage. If customers encounter any issues such as delayed or damaged baggage, they can seek assistance from the available agents, who are trained to track lost or delayed luggage and arrange for its return or repair. This comprehensive baggage service ensures that customers receive prompt and efficient assistance for any baggage-related issues.After-Sales: In some airlines, agents in the reservation department are responsible for receiving and resolving customer feedback, both positive and negative, to ensure that customers feel heard and valued when it comes to airline travel.

We are looking for enthusiastic and dependable Airline Ground Staff to join our team at the Guwahati Airport. This role is perfect for graduates with 0 to 2 years of experience who want to begin their career in the aviation industry. Key Responsibilities: 1. Passenger Assistance: Greet passengers and assist them with check-in procedures, boarding, and any inquiries they may have during their airport experience. 2. Baggage Handling: Manage baggage check-in and ensure proper loading and unloading of luggage to maintain safety and efficiency. 3. Safety Compliance: Follow all safety regulations and protocols to ensure a secure environment for passengers and staff. This includes monitoring passengers and baggage for compliance with airline policies.4. Flight Information: Provide passengers with accurate and timely information regarding flight schedules, delays, and gate changes, ensuring smooth communication throughout the boarding process. 5. Problem Solving: Address any issues or concerns that arise with professionalism and efficiency, working closely with airline staff to resolve problems quickly.Skills and Expectations: Candidates should possess excellent communication skills and a friendly demeanor to interact well with passengers. Attention to detail is essential, as you will be responsible for handling sensitive information and ensuring safety procedures are followed. Being a team player, adaptable, and capable of working in a fast-paced environment is crucial for success in this role.

A Ground Hostess is responsible for providing exceptional customer service to passengers at airports. Some of the key responsibilities of a Ground Hostess include coordinating with airline staff, assisting passengers with their needs, ensuring safety protocols are followed, handling customer inquiries and complaints, and maintaining a positive and professional demeanor at all times. Key skills required for a Ground Hostess include:1. Multitasking Ability: A Ground Hostess must be able to juggle multiple tasks and priorities simultaneously in a fast-paced environment.

As an F&B Executive, you will play a vital role in managing food and beverage operations. Your focus will be on ensuring excellent service delivery and customer satisfaction.Key Responsibilities:- Oversee Daily Operations: Manage day-to-day activities in the food and beverage department to ensure smooth operations and timely service.- Maintain Standards: Ensure all food and drink served meet health, safety, and quality standards to provide a safe and enjoyable experience for customers.- Supervise Staff: Train and guide team members to deliver high-quality service and foster a positive work environment.- Customer Interaction: Engage with guests to understand their needs and preferences, handling any complaints or feedback promptly and professionally.- Inventory Management: Monitor stock levels, order supplies and manage inventory effectively to minimize waste and maintain cost control.- Sales and Promotions: Assist in developing and implementing promotional activities that drive sales and enhance guest experiences.Required Skills and Expectations:A successful candidate will have 1 to 7 years of experience in food and beverage service and should have at least completed the 12th grade. Strong communication and interpersonal skills are essential to interact well with guests and team members. You should have good organizational skills to manage tasks efficiently and be adaptable to fast-paced environments. A keen eye for detail and a passion for the food and beverage industry will help you excel in this role. Teamwork and leadership qualities are also important to create a cohesive team atmosphere.

We are looking for an enthusiastic Airport Executive to join our team in Guwahati. This entry-level position is ideal for candidates with a passion for the aviation industry and provides an excellent opportunity for newcomers to develop their careers.Key Responsibilities:1. Customer Service: Provide friendly and efficient assistance to passengers, addressing their inquiries and needs throughout their airport experience.2. Check-In Support: Assist passengers during the check-in process, ensuring that documents are in order and bags are tagged correctly.3. Boarding Operations: Facilitate smooth boarding procedures by guiding passengers to the correct boarding gates and ensuring timely departures.4. Safety Compliance: Adhere to all safety protocols and regulations while ensuring the welfare of travelers in the airport environment.5. Team Collaboration: Work closely with other airport staff to maintain a coordinated workflow and enhance overall operational efficiency.Required Skills and Expectations:Candidates should have completed at least their 10th grade education. Strong communication skills are essential, as you will be interacting with passengers and team members. A helpful attitude and willingness to assist are crucial for providing excellent service. Basic problem-solving abilities and the ability to work in a fast-paced environment are important. Punctuality and teamwork are highly valued, as is a flexible approach to varying work hours in this bustling setting. Prior experience in customer service is a plus but not necessary.

As an Airport Guest Relationship Executive, you will play a crucial role in ensuring a positive experience for guests traveling through the airport. Your primary responsibilities will include:- Providing Customer Service: Assist travelers with inquiries and guide them throughout their airport experience, ensuring they feel welcomed and supported.- Handling Guest Complaints: Address any issues or concerns raised by guests promptly and effectively, striving to resolve them to ensure guest satisfaction.- Coordinating with Airport Staff: Collaborate with various airport departments to facilitate smooth operations and enhance guest experiences.- Promoting Airport Facilities: Inform guests about the services and amenities available at the airport, helping them make the most of their time.- Monitoring Guest Feedback: Collect and analyze feedback from guests to identify areas for improvement and enhance overall service quality.To excel in this role, you should possess strong communication and interpersonal skills, enabling you to connect effectively with travelers from diverse backgrounds. A friendly demeanor and the ability to handle stressful situations calmly are essential. Given that this role requires a minimum educational background of 10th grade, a willingness to learn and adapt will also be important. Proficiency in basic technology and digital communication tools will help you perform your tasks efficiently, especially since this is a work-from-home position. Additionally, a passion for travel and hospitality will contribute positively to your performance in this dynamic environment.

We are looking for a motivated Airlines Executive to join our team in Guwahati. The ideal candidate will support various airline operations and assist customers with their travel needs.Key Responsibilities:- Customer Service: Interact with customers to address their inquiries and assist with bookings, ensuring a friendly and helpful approach.- Ticketing Assistance: Help customers in the ticketing process, including issuing tickets and managing changes or cancellations to travel plans.- Flight Information Management: Provide accurate information regarding flight schedules, delays, and cancellations to keep customers informed.- Documentation Handling: Assist in preparing and organizing travel documents, ensuring all paperwork is correct and complete.- Collaboration with Team: Work closely with other team members to ensure smooth operations and effective communication throughout the airline services.Required Skills and Expectations:- Communication Skills: Strong verbal and written communication skills are essential for interacting with customers and team members effectively.- Attention to Detail: Ability to pay attention to details is crucial, as accuracy in paperwork and ticketing is required.- Team Player: Willingness to collaborate and support colleagues in a fast-paced work environment is important.- Basic Computer Skills: Familiarity with computers and basic software is necessary for handling bookings and information effectively.- Positive Attitude: A customer-oriented mindset and a positive attitude towards problem-solving will enhance the customer experience.

As an Airline Manager, you will play a vital role in ensuring smooth operations at our airline. Your main responsibilities will include:- Overseeing Daily Operations: You will manage the daily functioning of airline services, ensuring that all systems run effectively and efficiently.- Coordinating with Staff: You will work closely with ground staff, cabin crew, and pilots to ensure everyone is informed and working together to provide excellent customer service.- Monitoring Flights: Keeping track of flight schedules, delays, and cancellations will be part of your job. You will ensure passengers are updated on any changes to their travel plans.- Addressing Customer Issues: You will handle customer inquiries and complaints, resolving issues amicably to maintain high customer satisfaction.- Adhering to Safety Regulations: Your role will involve ensuring that all operations comply with safety regulations and company policies to ensure a safe travel experience for passengers.To excel in this position, you should possess specific skills and meet certain expectations:- Communication Skills: Strong verbal and written communication skills are essential for interacting with staff and customers.- Problem-Solving Ability: You should be able to think quickly and find solutions to unexpected challenges that arise during airline operations.- Teamwork: Being able to work well within a team will help ensure that all departments coordinate effectively.- Attention to Detail: It is important to pay close attention to every detail to maintain safety and efficiency in operations.A passion for the aviation industry and a positive attitude will complete the profile of an ideal candidate for this role.

We are seeking a motivated Airline Manager to oversee the daily operations of our airline in Guwahati, India. This is a full-time position suitable for recent graduates or those with little experience in the airline industry.Key responsibilities include:1. Supervising Operations: Oversee daily airline activities to ensure smooth functioning. You will coordinate with various departments to maintain flight schedules and manage staff effectively.2. Customer Service Management: Ensure exceptional service for passengers. Address customer inquiries and resolve complaints to enhance the travel experience.3. Safety Compliance: Monitor safety regulations to ensure all flights and operations meet legal and safety standards. You will work closely with the safety team to uphold industry regulations.4. Reporting and Documentation: Maintain accurate records related to flight operations and customer feedback. Prepare reports for management to assess performance and improve services.5. Team Coordination: Collaborate with various teams including ground staff, cabin crew, and customer service to ensure everyone is aligned towards common goals.To succeed in this role, you should have strong communication and problem-solving skills. You must be organized, with the ability to handle multiple tasks efficiently. A basic understanding of airline operations or customer service is beneficial. A positive attitude and a willingness to learn are essential for success in this fast-paced environment.