Customer Service Associate Job Vacancies in Mumbai

Customer Service Voice Process, Sales, Banking, Insurance.

Cruise Customer Service Representative (India)Who We AreWelcome to arrivia. We specialize in making brands better through the power of travel. With over 55 years of combined experience, we are a merger of three industry-leading brands -ICE, SOR Technology, and WMPH Vacations. Our offices span both coasts of the US and other global locations, embracing diversity and a passion for travel within our worldwide team.We are committed to building a customer-first culture, offering the best travel experiences at every stage of our customers journey. Our team creates extraordinary memories by delivering innovative solutions and outstanding service. Join our mission to help people travel better and experience more. Adventure awaits you at arrivia!Our Core Values Stay Curious: Explore fresh challenges and embrace learning and improvement. Keep it Real: Earn trust through open, honest, and clear communication. Own it: Seek ways to make an impact and take decisive action. Win Together: Foster a culture of connection and inclusion, enabling everyone to perform at their best.Position OverviewAs a Cruise Customer Service Representative, you will deliver exceptional service and demonstrate sales acumen to upsell travel products. You will be the primary contact for customer inquiries, reservations, issue resolution, and upselling, ensuring a seamless and memorable experience for our clients in a multicultural environment.Key Responsibilities Professionally handle inbound and outbound customer interactions via phone and email. Welcome customers, identify their needs, provide precise information, and recommend suitable products and upsell opportunities through consultative techniques. Manage reservations, including creation, modification, cancellation, and troubleshooting for cruises, flights, hotels, and related travel services. Assist customers with travel documentation, visa requirements, health protocols, and special requests. Resolve complaints and scheduling changes efficiently, coordinating with relevant teams. Maintain confidentiality and comply with company policies, Indian labor laws, and data protection standards. Collaborate effectively with colleagues and utilize various company software systems to ensure quality service. Take accountability for personal monthly sales and service targets and contribute to team goals.Skills & Qualifications Legally eligible to work in India. Minimum high school diploma: bachelors degree preferred. 12 years of experience in customer service, travel, tourism, or hospitality, ideally servicing a US market. Fluent English (verbal and written). Ability to work flexible shifts aligned with US market hours, including evenings, weekends, and holidays. Proficiency in Microsoft Office and rapid learning of ticketing, booking, and CRM systems. Strong organizational skills, attention to detail, multitasking, critical thinking, and patience.Preferred Qualifications Cruise or travel industry experience. Sales experience in a call center. Multilingual abilities to support international guests.Competencies Customer-centric, empathetic, and professional. Sales-oriented with strong consultative upselling ability. Capable of managing stress, prioritizing, and making decisions under pressure. Adaptable, resilient, and a collaborative team player.Compensation & Benefits Maximum gross monthly salary of 32,000, based on experience. Performance-based commissions and incentives. Company-provided transport within specified boundaries. Employee Assistance Program, Referral Program, Enrichment & Recognition Programs. Exclusive employee travel discounts on cruises, hotels, tours, flights, and vehicle rentals.Work Environment Office-based in India (no work-from-home option). Full-time work aligned to US market shifts, including evenings, weekends, and holidays. Provided with company workstation, computer, headset, and licensed software. Primarily sedentary role, with occasional standing or walking. Individual contributor role with direct supervision and frequent task reviews

Key Responsibilities in the BPO Sector:Handle customer queries via phone, email, or chat efficiently and professionally.Provide accurate information and effective solutions to ensure customer satisfaction.Maintain high-quality service standards and adhere to company policies.Perform accurate data entry and documentation of customer interactions.Meet performance targets such as quality scores, turnaround time, and productivity.Resolve issues promptly while maintaining a positive customer experience.Uphold confidentiality and data security at all times.Adapt to various client processes, tools, and business requirements.Participate in regular training and skill development programs.Contribute to continuous process improvement and team collaboration.

Role: Outbound Soft Sales / Customer ServiceEligibility: Minimum 12th Pass (Freshers & Experienced both can apply)Age Limit: Up to 35 yearsCommunication: Excellent English communication (V4 quality required)Shift: Day rotational shift (9 hours) with one rotational weekly offSalary: 19,000 21,000 in-hand (Salary starts from Day 1!)

Job Title: Customer Support Executive Voice / Chat / EmailLocation: Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai, Jaipur, Indore (Office-based / Remote)Experience: 03 yearsSalary: 15,000 25,000/monthJob Type: Full-time / Rotational shiftsResponsibilities:Handle customer queries via call, chat, or email.Provide timely resolutions with empathy and professionalism.Escalate technical issues as required.Maintain high CSAT scores.Requirements:Excellent spoken and written communication skills (English + regional).Typing speed: 3035 WPM (for chat/email roles).Flexible for night shifts (for international process).Prior BPO experience preferred but not mandatory.Perks:5/6 day workingWork from home / office flexibilityIncentives for top performers Apply now by sending your updated resume to careers@arckits.com If possible, mention your preferred work location (Hyderabad, Bangalore, Pune, Noida/NCR, Mumbai, Chennai, Jaipur, Indore Office-based or Remote) in the subject line or message to help us serve you better. Please Note:Due to a high volume of applications, we may not be able to respond to each email individually.If your profile matches an active requirement, our HR team will get in touch with you shortly.We appreciate your interest and thank you for considering opportunities with us. Recruitment Team, Arck RecruitmentYour Trusted Partner for Business Support Hiring Across Roles, Sectors & Cities.

Process: Kotak Securities Stock Market (Chat/Voice Process) Designation: Customer Support Associate (CSA) Role: Handle and resolve customer queries and complaints via Chat/Voice Process Eligibility: Any Graduate / Minimum 6 months of Customer Service experience (BPO/BFSI mandatory)Age: 18 to 35 years Shift:Day Shift between 8 AM 8 PM (Any 10 hours)5 Days Working - Any 2 Rotational Week Offs Location: Chandivali, Andheri East Salary: 19,900 21,500 (in hand)

The main responsibility of a Customer Care Associate is to provide exceptional customer service and support to clients. This includes resolving customer inquiries, complaints, and issues in a timely and professional manner. Key skills for a Customer Care Associate include:1. Communication: Excellent verbal and written communication skills are essential for effectively interacting with customers and colleagues.2. Customer Support: Ability to understand customer needs and provide solutions to their problems in a friendly and efficient manner.3. Sales: Proven track record of upselling.

Job Title: Customer Service Executive (Full-Time / Part-Time)Company: One Point One SolutionsProcess: SBI Renewal / JFL (Dominos) / Gynoveda (Inbound Process)Location: C/42, Pawane Village Rd, TTC Industrial Area, MIDC, Turbhe, Navi Mumbai 400705Work Type: Onsite (Work from Office)Industry: BPOJob Type: Full-Time / Part-TimeShift Timing:Rotational / Day Shifts:9:30 AM 6:30 PM11:00 AM 11:00 PM (Any 9 hours rotational)9:00 AM 9:00 PM (Any 9 hours rotational)Work Days: Monday to SaturdayWeekly Off: 1 Rotational OffInterview Mode: Face-to-FaceInterview Time: 10:00 AM 05:00 PMJob Description:One Point One Solutions is hiring Customer Service Executives for inbound processes across banking, QSR, and wellness segments. The role involves handling customer inquiries, renewals, and support in regional or English languages.Key Responsibilities:Attend inbound customer calls and resolve queries efficiently.Maintain professional communication and ensure high customer satisfaction.Record details and follow standard operating procedures.Eligibility Criteria:Education: Minimum 12th Pass or Graduate.Experience: Fresher / Minimum 6 months BPO experience.Age Limit: 18 to 35 years.Gender: Male & Female candidates eligible.Language Requirement:Average to good English communicationOR good communication in Tamil, Telugu, Kannada, Kokani, or GujaratiCompensation & Benefits:Salary: 7,000 21,000 (based on shift & language)Transportation: Pick-up & drop facility from Koparkhairane Station to Office and back

Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution Dealing with customer issues and churning out an easy-to-follow solution Managing payment and delivery of customer orders Helping customers choose the right product for their requirements and budget Handling customer concerns and complaints in a timely manner Informing customers of upcoming promotions or deals Establishing a positive rapport with all clients and customers in person or via phone Forming reports based on customer satisfaction statistics and helping their team to develop new skills Interacting with customers to ensure they have a desirable and shareable experience

This is bpo industry, hiring for customer care executive role,customer handeling,call center job it is.

Greetings form Datamatics!!!We are hiring for Domestic Voice process (Inbound) - Andheri MIDC.Day Shift/ 6 Days workingWork from office.Graduate freshers apply Salary between: 15k to 18k In-hand.Good English CommunicationHandling calls & Solving queries of the customers. Computer savvy. Company : Datamatics Business Solutions Limited Location: Plot No B5, Part B Cross Lane, M.I.D.C, Andheri East, Mumbai. 400093If interested please share your updated resume on ritu_sarkar@datamaticsbpm.comor Whatsapp 9324895466.

Hello Everyone,We are hiring for Mumbai location.Designation : Customer support Associate Process : Blended Process Required : Excellent communication skills in English.Experience : 1 year of experience in CSA Qualification : Graduation.Working days : 6 days.Shift : Day shift Week off : Rotational Week offSalary : 23 in hand Interested one can share their resume on this no. 7693928266

We have hirings for international BPO's you have to handle calls and solve the queries of customers.

TME (Telemarketing Executive Work From Office)Location: -PuneAge: 18- 35Salary: Up to 22kEducation: Graduate pass outExperience: 0-3 years exp can applyResponsibility: Data will be given, need to make outbound calls and sell JD services. Preferable Should have at least 1 year of experience in sales with excellent communication skills.Skill Set Needed:- Go getter attitude Basic knowledge of methods involved in promoting, and selling products or services Outbound calling or sales experience would be an added advantage. Good Convincing Skills Basic Computer Knowledge English, Hindi & Marathi Only Female can applyDocuments1. Aadhar Card, Pan Card, Education marksheet

Candidates looking who are fluent in English.Candidates should be presentable.Good pay for good candidates.No target only calling to clients.Contact Person Nandesh /Shravya

ROLE- CUTOMER SUPPORT (INTERNATIONAL PROCESS)LOCATION- Thane, Wagle EstateSalary- 35k to 40k +Unlimited IncentivesExperience- 1 year in INTERNATIONAL BPO 5 days working, shift time- 7pm to 4am, CAB FACILITY AVAILABLENeed candidates with US SALES/ RETENTIONS/ COLLECTIONS/ CUSTOMER SERVICEQualificationsCustomer Support and Technical Support skillsExcellent Interpersonal SkillsAnalytical SkillsExperience in resolving customer inquiries and complaintsAbility to provide support to customersStrong communication skills, both written and verbalBachelor's Degree/ Undergraduates

Urgent hiring for FIS (Fidelity National Information Services)Handle customer queries and resolve issues. *FinTech Process *US Voice Process *24/7 ShiftsWeek Offs: Any 2 rotational Salary: 33k CTCInhand - 28k Who can apply? HSC + 6 months exp Grad fresherApplicant must have excellent communication skills in English (Written and Verbal) Interview rounds: HR Amcat - Svar 65 Typing Ops

Please find below the detailed job description for your reference.Job Location: VIKHROLI, MUMBAIJob Description:Job description: International Voice ProcessResponsibilities: In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines. Candidate expected interactions are within Candidate team and direct supervisor. Candidate will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact Candidate work. Candidate will need to be well versed with basic statistics and terms involved in the day-to-day business and use it while discussing with stakeholders. Candidate will be required to help in the overall team's workload by managing Candidate deliverables and help the team when required. Candidate will be an individual contributor as a part of a team, with a predetermined focused scope of work

Customer Service Executive CTC: 3 to 4 Lacs PAThe candidate should also have below basic skill-setsCommunication Skillso Emails ,o Team meetings/face-to-faceo Online conferencing.Task Managemento Meetings Managemento Ability to Prioritize work/taskCollecting and Analyzing Data / Risk management / Critical Thinking.Printing and packaging technical knowledge will be added advantage.

Candidates looking who are fluent in English.Candidates should be presentable.Good pay for good candidates.No target only calling to clients.Contact Person Nandesh /Shravya

Customer Service Associate (Voice Process) Datamatics Business Solution (Andheri MIDC.) We are looking for Fresher Graduate for handling Inbound calls. Please find below Job Description for your reference :Job Description : Customer Service Associate (Voice Process)Attending inbound calls.No Sales & No Targets.Handling & Resolving customer queries.Maintaining data.6 days working.Day shift jobGood English communication skills Computer SavySalary - up to 15000/- Gross (includes PF, ESIC benefit) Office Location - Andheri (MIDC)Fresher's apply but must have excellent spoken English communication skills.Kindly Share the interested candidates profiles on

We are hiring for Customer Service Associate (Inbound)-Handling Inbound calls only.-No Sales no Targets.- Attending customer queries on the call- Require Excellent communication skills-Shift timings - 8am-5pm/9am-6pm/10am-7pm/11am-8pm.(Day Shift)- Working days - 6 days(1 rotational week off)- Salary up to 13k to 15k inhand.- Graduated Fresher only.-Job Location - Andheri (East) Mumbai .Candidates should be comfortable working from officeJob Types: Full-time, FresherSalary: 13,000.- 15,000 per monthBenefits:ESICProvident FundSchedule:Day shift:- 8am to 8pm (9hr Shift) RotationalEducation: GraduationBachelor's (Required)Language: English English (Required)Work Location: Mumbai Andheri MIDC

We are hiring for Customer Service Associate (Inbound)-Handling Inbound calls only.-No Sales no Targets.- Attending customer queries on the call- Require Excellent communication skills-Shift timings - 8am-5pm/9am-6pm/10am-7pm/11am-8pm.(Day Shift)- Working days - 6 days(1 rotational week off)- Salary up to 13k to 15k inhand.- Graduated Fresher only.-Job Location - Andheri (East) Mumbai .Candidates should be comfortable working from officeIf interested please share your updated resume on What's AppJob Types: Full-time, FresherSalary: ?13,000.00 - ?15,000.00 per monthBenefits:Health insuranceProvident FundSchedule:Day shiftEducation:Bachelor's (Required)Language:English (Required)Work Location: One locationExpected Start Date: 20/01/2023

BPO, Customer service representative (Insurance Sales)