Customer Care Job Vacancies in Pune

Job description:Position : Customer Service ExecutiveDepartment : SalesCompany : MTK IT ServiceLocation : HinjewadiPosition Overview:The Customer Service Executive is responsible for handling incoming inquiries, generating and managing leads, providing information about MTK IT Service, conducting follow-ups, coordinating with internal managers and maintaining accurate records of all inquiries and conversions. The role requires excellent communication skills, empathy, professionalism, and strong follow-up abilities.Key Responsibilities:Lead management & Follow-Up classify leads as Hot, Warm, or Cold.Maintain regular follow-ups with potential customers.Continuously test and refine DM outreach scripts, opening hooks, and value propositions to improve response rates and conversion efficiency.Maintain strict follow-up schedules with high-intent prospectsHandle customer queries and requirements.Maintain accurate records of customer interactions, cases, & resolution in CRM and operational systems.Requirements & Qualifications:Education: Any GraduateExperience: 0-2 yr (Freshers with excellent communication skills are welcome)Good English and Hindi verbal communication and interpersonal skills.Good Listening and persuasion abilities.Positive attitude and customer-focused approach.

SK Enterprises courier service(Uruli Kanchan, Sahajpur, Nandur,Shortapwadi,Naygoan, Peth,Theur, Kolwadi) Nearest Areas requirement delivery boy ridersDeliver orders (parcelsafely and on time to customers.Maintain professional and polite behavior with customers.Handle cash collections and digital payments accurately and report them timely.Requirements & Qualifications:Must have a valid driving license (DL) and own a reliable two-wheeler (Bike/Scooter).Must possess a smartphone with an active internet connection.Good knowledge of local routes and surrounding areas. Uruli Kanchan.Hardworking, punctual, and reliable.Salary & Benefits:Attractive monthly salary + fuel allowance + performance-based incentives.Flexible working hours.How to Apply:Interested candidates can apply directly through our website or contact us at:Phone: 7757057530 (SK)Address: Shortapwadi phata, near Ghule Indian oil petrol pump,opp,Kubera Hotel,Pune solapur road, Shortapwadi Uruli Kanchan, Pune, Maharasht 412202

As an Executive - Customer Service, you will be responsible for communicatingwith consumers of healthcare andtelecommunication providers in the United States. Depending on the assignedprocess, you may be responsible forassisting customers with their queries, providing information and support,resolving service-related concerns, orcontacting consumers regarding overdue and unpaid bills on behalf of theclient.For collection-based processes, you will communicate with consumers over thephone, understand their paymentsituation, and negotiate and facilitate payment of outstanding balances whileensuring professional and customer-focused experience.Utilize effective verbal communication and customer service skills whilecommunicating with customers to resolve theaccount delinquency.Able to manage difficult customer issues while working in a fast-pacedenvironmentDetermine the reason for delinquency and best course of action to assistconsumers.Engage our consumers with the highest level of respect and dignity.Document all collection efforts for each assigned account in accordance withestablished procedures and compliancepolicies.Communicate professionally and regularly with leadership and peers on statusof accounts, escalations in accordancewith established standards.Ensure all accounts in assigned lists are managed accurately and in a timelymanner.Calls are majorly outbound and over a period moves to a blended(inbound/outbound) environment.Accounts are early/mid/late - stage defaults return payments, first paymentdefaults, and work date follow upassignments.

Hiring - Customer Support Executive TCI Express Company: TCI Express Ltd. Location: Pune CTC: upto 16,000 per month Timing: 9:30 AM - 6:00 PM Working Days: Monday to Saturday Experience: 0-2 yearsRole: Handle inbound & outbound customer calls Handle customer queries & complaints Track shipments and provide updates Coordinate with internal teams Maintain customer recordsRequirements: Good communication skills Basic computer knowledge Customer-handling skills 12th Pass / Graduate TCI Express: [www.tciexpress.in] Best Regards, Meena K Recruitment Consultant Right Select 84510 02383 [inforightselect@gmail.com] [www.linkedin.com/in/meenabhimani]

Sales department: manage online selling through companies app and website and online brand promotion Hiring : Hiring of business partner

Position: Customer Support Executive Employment Type: Full-time & part time Working Days: 5 Days a week

Service Engineer - Automation Industrial AutomationExperience: 6-9 YearsLocation: PuneHiring Company: Talent Zone ConsultantBrief JD:We are hiring a Service Engineer - Automation with strong experience in industrial automation equipment and control systems. The role involves installation, commissioning, troubleshooting, preventive maintenance and providing technical support to customers at site.Key Responsibilities:Install, commission and service automation systems.Troubleshoot PLC, HMI, VFD, servo and control system issues.Conduct preventive and corrective maintenance.Provide onsite technical support and resolve customer issues.Coordinate with engineering and project teams.Prepare service reports and technical documentation.Travel to customer sites as required.Relevant Skillset:Industrial Automation, Service Engineering, PLC, HMI, VFD, Servo, SCADA, Sensors, Control Systems, Electrical Troubleshooting, Installation, Commissioning, Preventive Maintenance, Field Service, Customer Support

Handle day-to-day office coordination and administrative activities Coordinate between customers, sales, design, production & installation teams Receive customer enquiries and ensure timely follow-up Prepare quotations, work orders, invoices and other documents Maintain customer records, order details and daily reports Track the status of ongoing jobs and ensure timely completion Coordinate with vendors, suppliers and installation teams when required Communicate with customers through phone calls and WhatsApp Maintain office files, documents and records systematically Follow up on pending payments and customer requirements Assist management with daily operational and administrative tasks Ensure smooth workflow between different departments

As a Customer Service Associate, you will play a vital role in ensuring customer satisfaction and handling inquiries effectively. Your primary responsibility will be to assist customers with their queries and complaints, providing them with accurate information and solutions. Key Responsibilities:- Respond to Customer Inquiries: Handle incoming calls, emails, and chat messages to address customer questions and concerns.- Provide Solutions: Resolve customer issues promptly by identifying the problem and offering appropriate solutions or alternatives.- Maintain Customer Records: Keep accurate and up-to-date records of customer interactions and transactions for future reference.- Follow Up with Customers: Reach out to customers to ensure their issues have been resolved and to gather feedback on their experience.- Collaborate with Team Members: Work closely with colleagues to share information and improve service delivery.Required Skills and Expectations:- Effective Communication: You must be able to speak clearly and listen carefully to understand customer needs.- Problem-Solving Skills: Being able to think critically and find solutions to customer issues is essential.- Positive Attitude: A friendly demeanor and a positive attitude towards customers will enhance their experience.- Basic Computer Skills: Familiarity with using computers and software for data entry and retrieval is necessary.- Team Player: Ability to work well with others and contribute to a supportive work environment.The position is suited for individuals with 0-3 years of experience, who have completed at least the 10th grade, and are ready to work full-time from the office in Pune.

We are seeking a dedicated Relationship Manager to join our team in Pune. This role is ideal for individuals with 1 to 2 years of experience and a passion for building strong client relationships.Key Responsibilities:- Client Engagement: Build and maintain strong relationships with clients, understanding their needs and providing personalized assistance.- Account Management: Oversee clients' accounts, ensuring their satisfaction and addressing any issues promptly to enhance their experience.- Sales Support: Collaborate with the sales team to identify opportunities for upselling and cross-selling, aiming to meet or exceed sales targets.- Market Analysis: Stay informed about industry trends and client competitors to provide insightful information to clients and improve service offerings.- Reporting: Prepare regular reports on client interactions, satisfaction levels, and potential new business opportunities, sharing these with management.Required Skills and Expectations:The ideal candidate should have a graduate degree and demonstrate strong communication and interpersonal skills. You should be able to listen actively to clients and provide quick and effective solutions to their problems. Proficiency in Microsoft Office and CRM software is essential. A strong sense of responsibility and the ability to work independently while managing multiple tasks will contribute to your success in this role. Candidates should be adaptable and open to learning as they support our clients and the overall growth of the organization.

As a Business Development Associate in Pune, you will play a key role in driving the growth of our company. You will work closely with the sales team and management to explore new business opportunities and maintain relationships with existing clients.Key Responsibilities:- Market Research: Conduct research to identify potential clients and market trends, helping the company stay ahead in the industry.- Lead Generation: Use various channels to generate leads through networking, cold calling, and social media, ensuring a steady flow of new business opportunities.- Client Interaction: Build and maintain relationships with clients by understanding their needs and providing tailored solutions, fostering long-term partnerships.- Sales Support: Assist the sales team in preparing proposals and presentations, ensuring all materials are well-organized and effectively communicate our services.- Reporting: Maintain accurate records of sales activities and client interactions in our CRM system, providing insights for strategy adjustments.Required Skills and Expectations:Candidates should have 1 to 3 years of experience in business development or sales. Strong communication and interpersonal skills are essential for building relationships and presenting ideas effectively. A proactive and self-motivated attitude is expected, along with the ability to work independently and as part of a team. Familiarity with CRM tools and a good understanding of market dynamics will be beneficial for success in this role. A Bachelor's degree in Business, Marketing, or a related field is preferred.

Urgent Hiring International Voice Process PuneGreetings from KAP HR Services !We are hiring Freshers & Experienced candidates for an International Voice Process at our Pune location. Job Details:Process: International Voice SupportLocation: PuneEligibility: Freshers & ExperiencedShift: Rotational/Night ShiftsCommunication: Excellent English required Salary Package:Competitive CTC25-30% hike for experienced candidates (based on current in-hand salary) Qualifications:Minimum: HSC / Graduate (as per process)Freshers with good communication skills are welcome Selection Process:HR InterviewVNA & Ops Round Interested Candidates:Share your updated CV with details below:- Name :- Total Experience (if any) :- Current CTC / In-hand Salary :- Expected CTC :- Notice Period :- Location :

We are looking for a Chat Support Executive who will be responsible for assisting customers through online chat. This role requires effective communication and problem-solving skills to meet customer needs.Key Responsibilities:- Respond to Customer Queries: Quickly address questions and concerns raised by customers via chat, ensuring a timely response to enhance customer satisfaction.- Provide Product Information: Deliver accurate information about products, services, and company policies, helping customers make informed decisions.- Resolve Issues: Identify and troubleshoot customer problems, working diligently to find effective solutions and escalate issues when necessary.- Maintain Chat Records: Keep detailed records of chat interactions for future reference and to improve service quality.- Collaborate with Team: Work closely with other team members to share insights and improve the overall customer experience.Required Skills and Expectations:- Strong communication skills: Ability to convey information clearly and effectively in written form is crucial for this role.- Customer-centric attitude: A genuine desire to help customers and resolve their issues promptly is essential.- Basic computer skills: Familiarity with chat support systems and basic computer operations is necessary for conducting chat support efficiently.- Problem-solving abilities: Must be able to think quickly and creatively to resolve customer issues and improve their experience.- Team player: Willingness to collaborate with peers and contribute to a positive work environment is expected.

As a Customer Support Representative, you will play a crucial role in assisting customers with their inquiries and ensuring they have a positive experience with our services. Your primary responsibilities will include:- Responding to Customer Queries: You will be the first point of contact for customers, addressing their questions and providing accurate information in a friendly manner.- Troubleshooting Issues: You will help customers resolve problems with our products or services, guiding them step-by-step to find solutions.- Maintaining Customer Records: You will document customer interactions and maintain accurate records to ensure a seamless follow-up experience.- Providing Feedback: You will report customer concerns and suggest improvements to enhance our service quality based on your interactions.- Participating in Training: You will engage in training sessions to continually improve your skills and knowledge about our products and services.To be successful in this role, you should possess strong communication skills, both written and verbal, to effectively interact with customers. A positive attitude and a patient demeanor are essential, as you will handle diverse customer needs. Being detail-oriented is crucial for accurately documenting customer interactions. A basic understanding of computers and software applications is necessary, as you will work from home managing customer relationships. Freshers are welcome, and having completed your 12th grade is the minimum educational requirement for this position.

ReceptionistCompany: Nilaya Education GroupJob Location: PuneEmployment Type: Full-TimeAbout the RoleNilaya Education Group is looking for a friendly, professional, and organized Receptionist tobe the first point of contact for students, parents, and visitors. The ideal candidate shouldhave excellent communication skills, a pleasant personality, and the ability to manage frontoffice operations efficiently.

We are seeking a Front Office Executive to be the first point of contact for our clients and visitors in Pune. The ideal candidate will ensure a welcoming atmosphere while managing administrative duties efficiently. Key Responsibilities:- Greeting Visitors: Welcome clients and guests warmly, making them feel comfortable and directing them appropriately.- Handling Calls: Answer and direct incoming phone calls promptly, providing information as needed and ensuring smooth communication.- Managing Appointments: Schedule and manage appointments for the team, ensuring effective use of calendars and facilities.- Administrative Support: Assist with various office tasks, including filing, data entry, and managing correspondence, to keep operations running smoothly.- Maintaining the Reception Area: Keep the front office neat and organized, ensuring a professional appearance at all times.

We are seeking a dedicated Customer Care Executive to join our team. This role is perfect for freshers looking to start their career in customer service. The position is full-time and allows you to work from the comfort of your home.Key Responsibilities:- Respond to Customer Inquiries: You will handle incoming queries via phone, email, or chat, providing accurate and timely assistance to customers.- Resolve Issues: You will identify customer problems and work toward resolving them efficiently to ensure customer satisfaction.- Maintain Records: You will keep accurate records of customer interactions and transactions, ensuring that all information is up to date.- Provide Product Information: You will offer detailed information about our products and services, helping customers make informed decisions.- Follow Up with Customers: You will follow up with customers to ensure their issues are resolved and to gather feedback on their experience.Required Skills and Expectations:Candidates must have a minimum educational qualification of 12th grade. You should possess excellent communication skills in English, both verbal and written. Strong interpersonal skills are necessary to effectively interact with customers and create a friendly atmosphere. The ability to work independently is crucial, as this is a work-from-home position. You should be comfortable using computers and common software applications. A positive attitude and a willingness to learn are essential qualities we look for in a candidate.