Customer Care Job Vacancies in Pune

Hiring for International Customer Service Voice Process Requires Excellent English Communication SkillsLooking for Immediate JoinersOnly Pune LocationFresher / ExperiencedGraduate / UndergraduateUk / Us / AustralianContact Hr Riya :- 9359182017

Position - Sales CoordinatorExperience - 1 yrs to 3 yrsSalary - 13 K to 16 K Per MonthLocation - Dhayari Gaon, PuneJD -1. Calling to prospective lead2. In-house office job3. Back office work4. Follow up with clients5. Sales Coordination with clients & In-house team6. Urgent joining neededInterested candidates please apply immediately.

Driving Licence, Aadhar Card, Pan Card, Bank PassbookAndroid Phone Bike Compulsory RequiredNavigation SkillMorning Shift 4 am to 7:30 amMonday to Sunday WorkSalary 7500 to 10500

We are looking for a dedicated Restaurant Waiter to join our team in Kharadi, Pune. Ideal candidates should have 1 to 3 years of experience in a similar role and must have completed their 12th grade. This full-time position requires a male candidate who is passionate about providing excellent customer service.Key Responsibilities:- **Greeting and Seating Customers**: You will warmly welcome guests, guiding them to their tables and providing them with menus.- **Taking Orders**: Accurately take food and drink orders from customers and ensure that their preferences are understood and noted.- **Serving Food and Beverages**: Deliver orders to tables promptly, making sure everything is served as requested.- **Monitoring Customer Satisfaction**: Regularly check in with customers during their meal to ensure they are satisfied with their food and service, addressing any issues that may arise.- **Processing Payments**: Handle cash and card transactions efficiently and accurately, ensuring receipts are correctly processed.Required Skills and Expectations:The ideal candidate should possess strong communication skills to interact effectively with customers and team members. Attention to detail is crucial in taking accurate orders and ensuring customer satisfaction. A friendly and outgoing personality will help create a positive dining experience. Additionally, you should be able to manage multiple tasks during busy service times and work well under pressure while maintaining a professional demeanor.

**Swiggy Delivery Partner Hiring!** Pick up and deliver food orders using the Swiggy app. Flexible shifts, attractive earnings, incentives, and weekly payouts. Two-wheeler & smartphone required. Con- 9021412241

As a Front Office Executive, you will play a vital role in the daily operations of our office. Your main responsibility will be to manage the front desk and ensure a welcoming environment for visitors and staff.**Key Responsibilities:**- **Greet and Assist Visitors:** You will be the first point of contact for clients and guests, providing them with a friendly welcome and guiding them to the appropriate departments or personnel.- **Manage Incoming Calls:** You will handle phone inquiries, transferring calls to the relevant staff and taking messages when necessary to maintain smooth communication flow.- **Maintain Reception Area:** You will ensure that the front office area is clean, organized, and presentable, contributing to a professional atmosphere.- **Schedule Appointments:** You will assist in coordinating meetings and appointments for staff, ensuring that schedules are managed effectively.- **Handle Administrative Tasks:** Tasks may include managing correspondence, maintaining office supplies, and performing basic clerical duties to support the team.**Required Skills and Expectations:**The ideal candidate should have a bachelor's degree (B.A, B.B.A, B.Sc, or a relevant professional degree) and 2 to 7 years of experience in a similar role. Strong communication skills are essential, as you will need to interact with various stakeholders. You should be proficient in office software and have good organizational abilities to manage multiple tasks efficiently. A friendly demeanor and a professional attitude are necessary to create a positive first impression.

Pay: 16,000.00 - 32,000.00 per monthJob description:Shift Structure and Timings:Morning: 10:30AM - 7:30PMAfternoon: 12:30PM - 9:30PMSalary Structure : Fixed + IncentivesWe are seeking proactive and customer-oriented Frontline Sales Executives with around 1 year of retail or sales experience. The role involves driving in-store sales, delivering excellent customer service, and contributing to store performance through effective product demonstration and customer engagement.Key Responsibilities:Engage walk-in customers and understand their needs through effective questioningRecommend and sell appropriate consumer electronics and appliancesDeliver compelling product demonstrations to enhance customer experienceAchieve individual sales targets and contribute to store revenue goalsUpsell and cross-sell accessories, add-ons, and protection plansMaintain visual merchandising standards and ensure product availabilityHandle basic customer queries, objections, and after-sales coordinationStay updated on product features, pricing, and ongoing promotionsSupport billing and store operations as requiredKey Requirements:Minimum 1 year of experience in retail sales / frontline sales / customer-facing rolesGraduate or Diploma holder (preferred)Strong communication and interpersonal skillsBasic understanding of sales techniques and customer engagementInterest in consumer electronics and retail environmentWillingness to work in shifts, weekends, and holidaysKey Skills:Customer Handling & EngagementSales Closing SkillsUpselling & Cross-SellingProduct KnowledgeCommunication & Interpersonal SkillsProblem Solving

Effective communication skillsKnowledge of CRM systems and proceduresCustomer-focused attitude and the capacity to adjust to and handle various personalitiesExcellent presentation and communication abilitiesPossess a proactive strategy for assistanceThe capacity to adhere to deadlinesProduct knowledgeTime management skills

We are looking for a Customer Support Specialist to join our team in Pune. This is a part-time work-from-home position ideal for fresh graduates or those with minimal experience. **Key Responsibilities:**- **Responding to Customer Inquiries:** You will handle questions through calls, emails, or chat, ensuring customers receive prompt and accurate information.- **Troubleshooting Issues:** You will assist customers in resolving their problems, guiding them step-by-step to find solutions effectively.- **Maintaining Customer Records:** You will keep detailed notes of customer interactions in our system to ensure that we can follow up and track issues.- **Providing Feedback:** You will share insights from customer interactions to help improve our products and services.- **Collaborating with Team Members:** You will work closely with your colleagues to share knowledge and ensure consistent customer support.**Required Skills and Expectations:**- Candidates should have at least completed their 12th grade, with a good understanding of customer service principles.- Strong communication skills are essential, as you will be interacting with various customers.- Patience and empathy are important, as you will need to understand customer needs and react positively to complaints.- Basic computer skills are necessary, including familiarity with email and chat platforms.- A positive attitude and willingness to learn are expected, as you will grow in your role while providing valuable support to customers.

As a Customer Support Engineer, you will be essential in helping customers resolve technical issues while providing top-notch service. Your role will involve working directly with clients to ensure their satisfaction and understanding of our products.**Key Responsibilities:**- **Technical Support:** Assist customers with product-related issues, guiding them through troubleshooting steps to resolve their concerns effectively.- **Customer Interaction:** Engage with clients via phone, email, or in-person to gather information about their technical needs and provide timely solutions.- **Documentation:** Maintain detailed records of customer interactions and technical issues in our support system to ensure accurate tracking and follow-up.- **Feedback Collection:** Gather customer feedback regarding our products and services, reporting insights to improve our offerings and service quality.- **Collaboration:** Work closely with the engineering and product teams to escalate complex issues and support product improvements.**Required Skills and Expectations:**A successful candidate will have a Bachelors degree in Engineering (B.E). Candidates should be comfortable working in a team environment and exhibit strong problem-solving skills. Excellent communication skills are essential for effectively conveying technical information to customers. A customer-focused attitude is vital, along with the ability to handle stressful situations calmly. Candidates with 0 to 5 years of experience will be considered, making this an ideal opportunity for recent graduates as well as those with some work experience. Being detail-oriented and organized will help you manage customer queries efficiently.

We are looking for a dedicated International Voice Process Executive to join our team in Pune. This full-time position is perfect for fresh graduates or those with up to a year of experience. You will be responsible for handling customer queries and providing exceptional service to clients from around the world.Key Responsibilities:- **Customer Interaction**: Communicate with international clients via phone, addressing their inquiries and providing accurate information. Clear communication is essential to ensure customer satisfaction.- **Problem Solving**: Identify customer issues and resolve them efficiently while maintaining a professional demeanor. A strong focus on finding solutions is crucial in this role.- **Documentation**: Maintain records of customer interactions and transactions, ensuring all details are accurately entered into our system. Good organizational skills will help keep processes smooth.- **Feedback Handling**: Listen to customers and gather feedback to improve services. Enhancing customer experience is a key aspect of this position.Required Skills and Expectations:Candidates should have excellent verbal communication skills in English, with the ability to articulate ideas clearly. A friendly and positive attitude is essential to foster good relationships with clients. Strong problem-solving abilities and a willingness to learn are important. Adaptability in a fast-paced environment and teamwork spirit are highly valued. Basic computer skills are necessary to manage customer interactions effectively.

We are looking for a Receptionist Cum Telecaller to join our team in Nigdi. This role is perfect for freshers who are eager to begin their career in a dynamic environment. The ideal candidate will be a female with a positive attitude, strong communication skills, and a willingness to learn.**Key Responsibilities:**- **Answer Incoming Calls:** You will be responsible for greeting callers and providing them with information about our services or redirecting them to the appropriate department.- **Manage Front Desk Operations:** Maintain the reception area by ensuring it is clean, organized, and welcoming for visitors.- **Handle Customer Queries:** Respond to customer inquiries over the phone and provide assistance as needed to ensure a positive customer experience.- **Schedule Appointments:** Coordinate and schedule meetings or appointments based on the availability of staff and resources.- **Data Entry:** Record customer information and interactions accurately in our database to maintain updated records.- **Support Administrative Tasks:** Assist with various administrative duties, including filing, photocopying, and sending emails to help the office run smoothly.**Required Skills and Expectations:**- **Strong Communication Skills:** Must be able to communicate clearly and effectively in person and over the phone.- **Organizational Skills:** Ability to manage time effectively and prioritize tasks to handle multiple responsibilities.- **Tech-Savvy:** Familiarity with computers and office software is beneficial.- **Positive Attitude:** A friendly and approachable demeanor that helps create a welcoming environment for visitors and callers.- **Willingness to Learn:** Open to receiving training and developing new skills in the role. This is a full-time position that requires working from the office. If you are motivated and ready to start your career, we encourage you to apply.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.

1. Trains, cross trains, and retrains all front office personnel.2. Participates in the selection of front office personnel.3. Schedules the front office staff.4. Supervises workload during shifts.5. Evaluates the job performance if each front office employee.6. Maintains working relationships and communicates with all departments.7. Maintains master key control.8. Verifies that accurate room status information is maintained and properly communicated.9. Resolves guest problems quickly, efficiently, and courteously.10. Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.11. Reviews and completes credit limit report.12. Works within the allocated budget for the front office.13. Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.14. Checks cashiers in and out and verifies banks and deposits at the end of each shift.15. Enforces all cash-handling, check-cashing, and credit policies.16. Conducts regularly scheduled meetings of front office personnel.17. Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.18. Upholds the hotel's commitment to hospitality.19. Prepare performance reports related to front office.20. Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.21. Monitor high balance guest and take appropriate action.22. Ensure implementation of all hotel policies and house rules.23. Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.24. Prepare revenue and occupancy forecasting.25. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.

Hiring for international customer service voice process Looking for immediate joinersRequires excellent english communication skills Graduate / Undergrad Fresher / ExperienceUK/ US / AUSTRALIAN Shifts Both way cab facility

We are seeking a BPO Customer Support Executive to join our team in Sadashiv Peth. This role is suitable for individuals with little to no experience and offers the opportunity to develop skills in customer service.**Key Responsibilities:**- **Answer Customer Queries:** Respond to customer inquiries via phone, email, or chat, helping them resolve issues effectively and efficiently.- **Provide Product Information:** Offer detailed information about products and services to assist customers in making informed decisions.- **Document Interactions:** Record customer interactions and issues in the database to ensure accurate tracking and follow-up.- **Follow-Up with Customers:** Reach out to customers after resolving issues to ensure their satisfaction and gather feedback for improvement.- **Collaborate with Team Members:** Work closely with team members to share insights and ensure a cohesive customer service experience.**Required Skills and Expectations:**You should have strong communication skills in English and preferably the local language, enabling you to interact effectively with customers. A calm and patient demeanor is essential to handle customer concerns. Attention to detail is important for accurately documenting issues, while problem-solving skills will help you address queries efficiently. Candidates must be a minimum of 10th-grade pass and should be willing to work full-time from the office. A positive attitude, eagerness to learn, and the ability to work in a team-oriented environment are key traits we are looking for.