Customer Care Job Vacancies in Delhi

Client: VerizonInternational - US telecom ProcessCustomer Associate /Senior Customer AssociateVoice Process - InboundNoida sec 62 or Sec 81 WFONight, 5 DAY in a week, split week off12th pass with min 1 Year exp in Int. Voice process (INBOUND)12 - 17 Months > U1 > 440000 > 28,668 inhand > PLI > 0 to 353818 plus Months > U2 > 490000 > 32,002 inhand > PLI > 0 to 3949 HR ROUND, OPS, SHL

As an Airline Customer Service Executive, you will play a crucial role in ensuring the satisfaction of passengers during their travel experience. The position is based in Delhi and requires individuals who are passionate about providing excellent service. **Key Responsibilities:**- **Assist Passengers:** Welcome and greet passengers, providing them with necessary information about flights, check-in procedures, and airport facilities.- **Manage Check-ins:** Help passengers check in for their flights, including issuing boarding passes and tagging luggage to ensure a smooth process.- **Address Inquiries:** Respond to passenger queries regarding flight schedules, ticketing, baggage, and other travel-related questions, ensuring accurate and timely information.- **Resolve Issues:** Handle any issues or complaints from customers with professionalism, aiming to find quick and effective solutions to enhance passenger satisfaction.- **Maintain Records:** Keep accurate records of passenger interactions and transactions, ensuring that all information is updated in the system for future reference.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential to assist passengers effectively and handle inquiries.- **Customer Service Orientation:** A friendly and helpful attitude is crucial, as you will be the first point of contact for passengers seeking assistance.- **Problem-Solving Ability:** An ability to think on your feet and resolve issues promptly is important to maintain customer satisfaction.- **Teamwork:** You should work well with other team members to provide consistent service and support to passengers.- **Time Management:** Good organizational skills will help you manage multiple tasks efficiently in a busy airport environment.Candidates with minimal experience (0-1 year) and at least a 10th-grade education are welcome to apply for this full-time office-based role.

ResponsibilitiesCall and guide engineers about our coursesHandle follow-ups and admissionsExplain training details and fee structureCoordinate with trainers and branch teamMaintain engineer records and resolve basic queriesRequirementsGood Hindi communication (Basic English preferred)Basic computer knowledge (MS Excel/Google Sheets)Confident and professional communication

Responsibilities:Manage incoming and outgoing calls in a professional manner.Respond to customer inquiries, complaints and concerns with a problem-solving mindset.Log customer interactions and track follow-ups.Offer timely and relevant solutions to resolve customer issues.Collaborate with team members to escalate and address more complex concerns.Meet key performance metrics including call handling time, customer satisfaction and resolution rates.Job Requirements:The minimum qualification for this role is Graduate and 1 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Key Responsibilities:1. Clear verbal and written communication; ability to greet visitors warmly and handle calls professionally.2. Creating positive first impressions, resolving minor complaints, and ensuring guest satisfaction.3. Knowledge of Microsoft Office Suite, email systems, multi-line phone systems, and scheduling software.4. Managing calls, visitors, and administrative tasks simultaneously without errors.5. Maintaining records, booking appointments, and coordinating internal communication.6. Staying calm under pressure, adapting to changing situations, and handling sensitive information discreetly.

We are looking for an experienced Store Manager for Taneira store to oversee daily operations and enhance customer experience at our store in Delhi. The ideal candidate will have 5 to 10 years of experience in retail management and will be responsible for leading the team and driving sales.Key responsibilities include:- **Team Leadership**: Train, motivate, and supervise staff to ensure they provide excellent customer service. Foster a positive and productive work environment.- **Sales Management**: Analyze sales reports and implement strategies to increase revenue. Set sales goals and monitor performance against targets.- **Inventory Control**: Manage inventory levels to ensure stock availability while minimizing excess. Coordinate with suppliers for timely replenishment.- **Customer Engagement**: Handle customer inquiries and complaints effectively. Develop loyalty programs to enhance customer satisfaction and retention.- **Operational Oversight**: Ensure store operations comply with company policies. Streamline processes to improve efficiency and productivity.Candidates should possess strong leadership skills and a deep understanding of retail dynamics. Excellent communication skills are essential for effective team management and customer interaction. Proficiency in inventory management software and basic financial reporting is also necessary. A proactive attitude and problem-solving skills are crucial for daily operations. As a female candidate for this role, we aim to create an inclusive environment where your expertise can guide the team towards success.

Delivery Boy Required for Door-to-Door Water Bottle Delivery. Job involves delivering 20-litre water cans to customers' homes and offices. Working hours are 9:00 AM to 7:00 PM. Candidate should be physically fit, punctual, and familiar with local routes.

Urgently require experienced Front Office Manager / Receptionist at Paharganj Hotel -* Front Office Manager / Receptionist - Female for Day Shift & Male for Night Shift* Experience - 2 years as Receptionist

Job Title: Tele Caller ExecutiveLocation: Delhi / NCR (Preferred)Experience Required: 0-2 YearsJob Summary :We are looking for an enthusiastic Customer Care Executive to connect with potential and existing dealers, explain products/services, and generate leads or sales while maintaining strong customer relationships.

ob SummaryWe are looking for a smart, enthusiastic, and customer-focused Front Office Executive cum Telecaller to join our real estate team. The candidate will be responsible for handling front desk operations, attending customer inquiries, managing incoming and outgoing calls, and coordinating with the sales team to generate and follow up on leads.Key ResponsibilitiesWelcome and assist visitors and clients at the office.Manage incoming calls and direct them to the appropriate departments.Make outbound calls to prospective customers and follow up on inquiries.Generate and qualify leads from marketing campaigns and databases.Schedule site visits and appointments for the sales team.Maintain customer records and update CRM/Excel databases.Handle customer queries and provide information about projects and properties.Coordinate with sales executives regarding lead status and customer feedback.Maintain reception area and ensure smooth front office operations.Prepare daily call reports and visitor records.

Join our team as a Boarding Pass Executive in Delhi, where you will play a crucial role in enhancing the travel experience for our passengers. This position is ideal for freshers, providing an excellent opportunity to start your career in the aviation industry.Key responsibilities include:1. **Issuing Boarding Passes**: You will be responsible for printing and handing out boarding passes to passengers before their flights. Ensuring accuracy and efficiency is essential in this role.2. **Assisting Passengers**: Interacting with travelers to answer questions and provide information about their flight details, gate numbers, and boarding procedures, creating a pleasant experience.3. **Managing Check-in Procedures**: You will help facilitate the check-in process by verifying passenger identification and travel documents, ensuring all requirements are met for a smooth boarding experience.4. **Coordinating with Airline Staff**: Communicating effectively with other team members and airline personnel to resolve any issues related to boarding passes and check-in processes.To succeed in this role, you should have a positive attitude and strong communication skills. You need to be detail-oriented and able to handle high-pressure situations while maintaining excellent customer service. Being a team player is vital, as you will work closely with colleagues in a fast-paced environment. A completed education up to 12th grade is required, and previous experience is not necessary as training will be provided.

We are looking for a Customer Support Specialist to join our team. This role is suitable for fresh graduates who are eager to assist customers and provide excellent service. The position is full-time and is based in Delhi, allowing you to work from home.**Key Responsibilities:**- **Responding to Customer Inquiries:** You will handle customer questions and concerns through various communication channels, ensuring clear and polite communication.- **Troubleshooting Issues:** You will help identify and solve problems customers encounter with our products or services, providing effective solutions to enhance their experience.- **Maintaining Customer Records:** You will keep accurate records of customer interactions and transactions, which helps in tracking service requests and feedback.- **Providing Product Information:** You will explain product features and services to customers, helping them make informed decisions and improving customer satisfaction.- **Following Up with Customers:** After resolving issues, you will follow up with customers to ensure their problems are fully resolved and they are satisfied with the service provided.**Required Skills and Expectations:**- Strong communication skills in English are necessary for clear interactions with customers.- A willingness to learn and adapt to new tools and technologies to assist customers effectively.- Basic computer skills to navigate customer support software and maintain accurate records.- Good problem-solving abilities, showing a proactive approach to resolving customer issues.- A friendly and patient attitude is essential, as you will be dealing with various customer situations.

Job Description - Sales TelecallerAntara is looking for experienced and empathetic Telecallers with a background in Physiotherapy, Nursing, or Healthcare Services to join the L2 Sales Team.Role Overview:The role involves connecting with pre-qualified leads shared by the Call Center team, understanding the patient/customers medical and care requirements, recommending suitable healthcare services, and driving final conversions.Key Responsibilities: Connect with qualified leads and understand patient care requirements in detail. Assess customer needs related to physiotherapy, nursing care, elder care, or medical support services. Explain and align Antara services as per the customers medical and lifestyle needs. Handle objections, build trust, and guide customers towards service enrollment. Coordinate with internal teams for smooth onboarding and service closure. Maintain accurate lead updates and follow-up records in the CRM. Preferred Candidate Profile: Minimum 2 years of experience in Physiotherapy, Nursing, Healthcare Counseling, Medical Coordination, or similar healthcare background. Experience in Telecalling, Healthcare Sales, or Patient Coordination preferred. Strong communication, empathy, and objection-handling skills. Ability to build rapport with senior citizens and patient families. Basic understanding of healthcare and patient support services. Role Type: Sales Telecaller - L2 Healthcare Sales Inside Sales / Patient Coordination Role Work from Office preferred.Work location - ramesh nagarday shifts only6 days working with 1 rotational off

We are looking for good candidate for our company Teleconnect Global Services.Salary:- 18k to 26k. Timing:- 9 am to 5 pmWork From HomeFreshers and Experienced Both Can apply Part time and Full Time

As an Airline Supervisor in Delhi, you will play a crucial role in ensuring smooth operations at the airport. Your responsibilities will include overseeing daily activities, managing staff, and providing excellent customer service to passengers.- **Supervise Staff**: You will manage and guide ground staff to maintain efficiency and teamwork, ensuring all tasks are completed on time.- **Coordinate Flights**: You will assist in coordinating flight schedules and ensure proper handling of boarding procedures for passengers.- **Resolve Issues**: Youll address passenger complaints and emergencies, providing solutions to maintain customer satisfaction and safety.- **Ensure Compliance**: You will make sure all operations comply with airline policies, safety regulations, and airport guidelines.- **Train New Employees**: You will help in training new team members, providing them with the necessary skills and knowledge to perform their duties effectively.To be successful in this role, you should possess excellent communication and interpersonal skills, enabling you to interact with staff, passengers, and airport authorities. Strong problem-solving abilities are essential for quickly addressing any issues that arise. Attention to detail is necessary for ensuring compliance with safety and operational standards. You should be a quick learner and able to handle a fast-paced environment, managing multiple tasks efficiently. A positive attitude and a team-oriented mindset are important to fostering a collaborative work atmosphere. A minimum education of 12th grade is required, and prior experience is welcomed but not mandatory.

As an Airline Supervisor, your primary role will be to ensure efficient operations in the airport environment while providing excellent customer service. You will be responsible for various tasks that contribute to a smooth travel experience for passengers.**Key Responsibilities:**- **Team Management:** Oversee and guide the airport staff, ensuring tasks are completed efficiently and meet service standards.- **Passenger Assistance:** Help travelers with check-in processes, answer inquiries, and resolve any issues that may arise during their journey.- **Flight Coordination:** Monitor flight schedules and ensure timely boarding and departures, acting quickly to address delays or changes.- **Safety Compliance:** Enforce safety and security regulations to maintain a safe environment for both passengers and employees.- **Reporting:** Prepare regular reports on operations, including passenger flow and staff performance, to provide insights for improvements.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal communication is essential for interacting with passengers and team members effectively.- **Problem-Solving Abilities:** You should be capable of quickly addressing and resolving challenges that may arise in a busy airport setting.- **Attention to Detail:** Being meticulous is important for ensuring compliance with safety regulations and providing accurate information to travelers.- **Flexibility:** You should be willing to work various shifts, including weekends and holidays, to meet the demands of the airline schedule.- **Team Player:** A collaborative mindset is essential for fostering a positive work environment and ensuring team success.

We are looking candidates for Tanishq omaxe mall chandni chowk.only experience candidates will accept.

Looking CRO for Helios and world of Titan. Candidate should have experience in relevant field.

Job Title: Airline Customer Service AgentLocation: IndiaEmployment Type: Full-timeClient Name: Fly Journey AviationAbout the RoleThe Airline Customer Service Agent serves as the primary point of contact for passengers, delivering exceptional support across multiple communication channels. This role focuses on resolving customer inquiries efficiently while ensuring a positive travel experience aligned with airline policies and service standards.Roles & ResponsibilitiesProvide professional, timely, and efficient assistance to customers via phone, email, and chat for airline-related inquiries, bookings, and travel concerns.Handle passenger complaints with patience and empathy, ensuring high levels of customer satisfaction and retention.Manage ticket reservations, changes, cancellations, and refunds in compliance with company policies and procedures.Guide customers on airline policies, travel documentation requirements, baggage rules, and fare conditions.Coordinate with internal departments to fulfill special customer requirements, including assistance for passengers with disabilities or special baggage (e.g., sports equipment).Support customers during irregular operations such as flight delays, cancellations, or diversions by offering accurate information and alternative travel options.Monitor customer feedback and industry trends to suggest service improvements and enhance customer experience.Maintain confidentiality and follow security, fraud prevention, and customer verification protocols.Key ResponsibilitiesAct as the primary point of contact for flight bookings, status updates, and travel-related assistance.Identify and assess customer needs to deliver effective solutions and improve service efficiency.Collaborate with team members in a virtual work environment to ensure seamless service delivery.Participate in training sessions, team meetings, and feedback discussions to stay updated on airline products and industry standards.Share insights with management regarding recurring customer issues and potential service enhancements.Maintain a friendly, professional, and supportive tone in all customer interactions, reinforcing the airlines brand values.Required QualificationsHigh school diploma or equivalent (college degree preferred).Prior experience in customer service; experience in the airline or travel industry is an advantage.Excellent verbal and written communication skills with strong listening abilities.Proven problem-solving skills with the ability to remain calm and effective under pressure.Familiarity with airline reservation systems or similar software is a plus.Strong multitasking skills with the ability to work independently in a remote environment.Willingness to work flexible schedules, including evenings, weekends, and holidays.ATS Link: https://www.prolegion.com/marketplace/c9c51bc4-9807-4b7d-90ca-343c8f2292d8/airline-customer-service-agent?utm_source=Placementindia