Customer Service Representative Job Vacancies in Kolkata

As an Airline Customer Service Representative, you will play a crucial role in ensuring a positive experience for our passengers. You will need to handle various customer service tasks effectively and efficiently.Key Responsibilities: - **Assist Passengers:** Help travelers with inquiries about flight schedules, ticket bookings, and check-in procedures to ensure they have all the information they need. - **Handle Complaints:** Address customer concerns and complaints calmly and professionally to resolve any issues they may face. - **Provide Flight Information:** Update passengers on flight status, delays, and gate changes to keep them informed and prepared. - **Manage Reservations:** Process bookings and changes to flight reservations accurately to enhance customer satisfaction and trust. - **Coordinate with Teams:** Work closely with other airline staff, including baggage handlers and airport security, to ensure smooth operations and customer service. - **Maintain Records:** Document customer interactions and transactions properly to help with future references and improve service quality.Required Skills and Expectations: - **Communication Skills:** You should have clear and friendly verbal communication skills to engage effectively with passengers. - **Problem-Solving Ability:** A proactive approach to identifying and addressing customer issues is essential. - **Attention to Detail:** Be attentive to details when managing bookings and customer requests to avoid errors. - **Team Player:** Ability to work well with others in a team environment is crucial for smooth operation. - **Customer-Focused Attitude:** A genuine desire to help others and ensure their travel experience is enjoyable will be highly valued. - **Basic Computer Skills:** Familiarity with computers and basic software is required to manage reservations and records efficiently.

We are seeking an Airline Customer Service Representative in Kolkata, India. This entry-level position is perfect for individuals looking to start their career in the airline industry. You will assist passengers with flight-related inquiries and ensure a positive travel experience. Key Responsibilities include:1. **Assist Passengers**: Provide support to travelers with booking, check-in, and boarding processes, ensuring they have accurate and timely information.2. **Handle Inquiries**: Respond to customer questions via phone, email, or in person, addressing concerns related to flights, schedules, and services, creating a welcoming atmosphere.3. **Resolve Issues**: Quickly identify and resolve any problems that may arise during the travel experience, including cancellations, delays, or lost luggage, ensuring passenger satisfaction.4. **Maintain Records**: Keep accurate records of customer interactions and transactions, documenting any issues or feedback for future reference, which helps improve service quality.5. **Collaborate with Staff**: Work closely with other airline personnel to ensure smooth operations and an enjoyable experience for passengers.Required skills and expectations include:Applicants should have excellent communication skills, both verbal and written, to interact effectively with customers. A friendly and approachable demeanor is essential for building rapport. Basic computer skills are necessary for managing bookings and inquiries. The ideal candidate should be a team player, ready to learn, and handle a fast-paced environment with patience and professionalism. A high school diploma (10th pass) is required, and previous experience is not mandatory but a willingness to grow in customer service is essential.

Job Title: Customer Support Executive (Voice/Chat)Location: Bhubaneswar & KolkataSalary: 20,000 onwards (based on experience & interview performance)

Candidate will be calling the customer and get a feedback on the services.

- Communicate with clients over the phone or through online platforms: The primary responsibility of a Professional Service Representative is to provide excellent customer service and address any inquiries or issues that clients may have.- Provide accurate information about products or services: Professionals in this role must have a good understanding of the products or services offered by the company in order to effectively assist clients with their questions.- Process orders and maintain customer records: It is important for Professional Service Representatives to accurately process orders and keep detailed records of customer interactions for future reference.- Collaborate with team members and managers: Effective communication and collaboration with colleagues and supervisors are key to ensuring smooth operations and resolving any customer issues effectively.Required Skills and Expectations:- Strong communication skills: The ability to communicate clearly and effectively with clients is essential for this role.- Good problem-solving abilities: Professionals in this role should be able to think quickly on their feet and come up with solutions to address customer concerns.- Attention to detail: Accuracy in processing orders and maintaining customer records is crucial.- Ability to work independently: As this is a work from home position, the Professional Service Representative must be self-motivated and able to manage their time efficiently.- Basic computer skills: Proficiency in using computers and online platforms is necessary for this role.

As a Customer Representative, you will be responsible for handling customer inquiries through various communication channels such as phone, email, or chat. You will assist customers with product information, order status, issue resolution, and ensure a positive customer experience.Key responsibilities include answering customer inquiries promptly and professionally, resolving customer complaints effectively, escalating complex issues to the appropriate department, maintaining accurate customer records, and achieving customer satisfaction goals.To excel in this role, you need excellent communication skills, both verbal and written, strong problem-solving abilities, customer service orientation, patience, and a positive attitude. A 12th pass qualification is required for this entry-level position, and although experience is not mandatory, willingness to learn and adapt to customer needs is essential. This full-time position based in Kolkata expects you to work from the office, so punctuality and attendance are crucial for success in this role.

Empathy. An empathetic listener understands and can share the customer's feelings. ...Communication. ...Patience. ...Problem solving. ...Active listening. ...Reframing ability. ...Time management. ...Adaptability

Customer Care Job Description (Work From Home)Role: Customer Care RepresentativeWork Type: Full-time, Work From HomeWhat you will do:Answer customer calls, chats, and emails.Help customers with orders, delivery updates, returns, and exchanges.Solve complaints politely and quickly.Give correct product and service information.Keep records of customer conversations.Work with the team to fix customer problems.What we expect:Good communication skills.Friendly and patient attitude.Basic computer and typing skills.Able to work from home with good internet.Experience in customer service is a plus.Work Details:Location: Remote (Work From Home)

HIRING FRESHER for International BPO - NO NIGHT SHIFTPosition : Customer Care ExecutiveLocation : Kolkata , Ballygunge , GolparkQualification : 10+2Shift : 12 noon to 9 p.mor 1 p.m to 10 P.M (No Night shift)Fixed shift , Fixed timeSkill : Fluent English Com skillProcess : International BPO (Easy Survey Process)Salary : 10 to 15K for Fresherinterested candidate may send resume at bindigupta07@gmail.comor call at 6290288963Thanks and RegardsBindi GuptaHuman Resource DepartmentJob Type: Full-timeBenefits: Paid sick timeWork Location: In person*Speak with the employer* +91 6290288963

PART TIME WORK FROM HOME JOB Company Name : STAFKIND SERVICESCompany Location : West Bengal, KolkataDesignation : Customer support executive (CSE)Working process: Voice ProcessGadget required : Mobile/Laptop/PCWorking hours : 3-4 hrs in a day (flexible Timings)Working days: *Monday to FridaySaturday and Sunday holidaySalary : 15000/-+ INCENTIVESIdentification: Virtual ID card will be givenTrainings: 5 days(Product and process related Training)100% selection in Trainings with Zero InvestmentSUPPORT: Mentors will be provided for newly joined Candidates in OJT what's app groupNO FEES AND NO INVESTMENTRegards,RECRUITMENT DEPARTMENTSTAFKIND SERVICES

As a Customer Care Agent, your responsibilities will include:- Handling inbound and outbound calls from customers with professionalism and courtesy- Providing excellent customer service by addressing various inquiries and resolving complaints in a timely manner- Building rapport with customers to promote brand loyalty and repeat business- Meeting or exceeding sales targets through effective communication and persuasion techniques- Documenting all customer interactions and maintaining accurate records in the company's CRM system- Collaborating with other team members to ensure seamless customer experiences and consistent service delivery.

Were Hiring: Customer Care Executives (International Voice Process) Looking to kickstart your career with a leading BPO or to take your skills to the next level?Role: Customer Care ExecutiveExperience:Freshers with excellent communication skills ORMinimum 6 months experience in outbound international voice processRequirements:Strong command over EnglishExperience in processes like survey, website sales, solar panels, gas & electricity, or any other international outbound voice process is preferredFlexible with UK shifts Shift Timing: 2:30 PM 11:30 PM (Home drop facility provided) Joining: Immediate joiners preferred or candidates with maximum 15 days notice Why Join Us? Opportunity to work with a reputed international process Growth-oriented environment Supportive team and management Fixed shifts with safe home drop Location: [Salt Lake- Sector V]CONTACT:-HR Daraksha -6290296265

Looking for a Female Customer Support Exc. for Payment Collection Follow -UP Calls. Candidates must know how to speak in Hindi and Basic Computer Knowledge required

24*7 environment Minimum qualification 10+2 or 10+3 and no pursuing candidates No leaves for the first 3 months of joining Freshers are preferred Work From Office only. Voice Process Languages Required: Excellent Communication Skills in English and Hindi and Willingness to work for 24/7 workingenvironment is a must, which includes Night Shift. 6 days working, rotational shifts and 1 weekly off (rotational) Immediate joiners and Contract Joiners (Contract Tenure for May25 joining is 5 months, Jun25 will be 4 months and Jul25/Aug25/Sep25 will be 3 months) Interview Mode: Face to Face Job Location. Tech Mahindra, Mani Casadona, Kolkata Knowledge on Computers word & Excel. Candidate should have Knowledge of OS Customer support to e-commerce customers Voice Languages: English + Hindi (VETI-4) Chat Language: English (VWT-56)Hiring Filters: HR Round OPS ROUND Versant Test (VETI 4 / VWT-56) Typing Threshold: Voice (25wpm-Gross Speed / 85% Accuracy); Chat (30wpm-Gross Speed / 90% Accuracy) 4 Online Assessments for Voice Process: Threshold 8/10 for each assessments.

Job Overview:We are seeking dedicated banking professionals to join our team and support financial operations, customer service, and business development. The ideal candidate will be responsible for handling transactions, providing financial advice, and ensuring compliance with banking regulations.Key Responsibilities:Assist customers with account management, transactions, and inquiriesProcess deposits, withdrawals, loans, and other banking operationsPromote financial products and services to enhance customer experienceMaintain accurate records and ensure compliance with banking policiesCollaborate with teams to streamline processes and improve service delivery.Requirements:Strong communication and customer service skillsKnowledge of banking procedures and financial regulationsAbility to work efficiently in a fast-paced environmentExperience in banking or finance is preferredHow to Apply:Interested candidates can submit their resume to [recruiterppm@gmail.com]. Join us in shaping the future of financial services!

We are looking for an enthusiastic Airport Representative to join our team in Kolkata. This role is ideal for individuals who have completed their 10th grade and are eager to start a career in the airport and travel industry. The position requires no prior experience, making it a great opportunity for recent graduates.**Key Responsibilities:**- **Greeting Passengers:** Welcome passengers at the airport and provide them with information regarding flight schedules, services, and other inquiries.- **Assisting with Check-ins:** Help passengers during the check-in process by ensuring they have the correct documents and boarding passes.- **Handling Baggage:** Aid passengers with their baggage, including checking in their luggage and guiding them to baggage claim areas.- **Providing Directions:** Give clear directions to passengers regarding airport facilities such as lounges, restrooms, and boarding gates.- **Resolving Issues:** Address and resolve any passenger concerns or issues that may arise, ensuring a positive travel experience.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal communication skills are essential to effectively interact with passengers and provide assistance.- **Customer Service Orientation:** A friendly attitude and willingness to help are crucial for creating a pleasant experience for travelers.- **Attention to Detail:** Ability to accurately handle information and paperwork, ensuring all processes comply with regulations.- **Team Player:** Working well with colleagues and airport staff is important to maintain smooth operations.- **Problem-Solving Ability:** Quick thinking and proactive problem-solving skills are necessary to handle unexpected situations.Join us to become a vital part of the air travel experience!

As an Airline Customer Service Representative, you will play a crucial role in ensuring a positive experience for our passengers. Your responsibilities will include:- **Assisting Passengers**: Greet customers warmly and assist them with their inquiries, ensuring their needs are addressed promptly and effectively.- **Booking and Ticketing**: Help with making flight reservations, issuing tickets, and processing changes to itineraries, ensuring customers receive accurate and timely service.- **Handling Complaints**: Listen to customer concerns or complaints and provide solutions or escalate issues to ensure satisfactory resolutions.- **Providing Information**: Offer detailed information about flights, schedules, baggage policies, and other airline services, helping passengers make informed decisions.- **Maintaining Records**: Keep accurate records of customer interactions and transactions as required, ensuring compliance with airline procedures and regulations.- **Coordinating with Staff**: Work closely with other airline staff and departments to facilitate smooth operations and effective communication.To be successful in this role, you should have good communication and interpersonal skills, allowing you to connect with customers easily. A friendly and patient demeanor is essential for addressing various customer needs. Basic computer skills are important for handling booking systems and records. You should also be able to handle pressure in a fast-paced environment. Prior experience in customer service is a plus, but fresh candidates with a positive attitude are also welcome to apply.

We are hiring Airport Ground Staff for Passenger Service - Check-In Baggage Handling and Customer Assistance at airport terminals.Responsibilities -Passenger check - in boardingCustomer service at countersBaggage scanning tag printingHelping passengers at gatesCoordination with security airlinesEligibility-10th 12th Pass and AboveAge - 18 37 MaleAge - 18 30 Female Fresher Welcome Good communicationSalary -18000 35000 + PF + ESIC + Overtime + Travel AllowanceJob Location -Kolkata Airport - Patna Airport - Ranchi Airport - Bhubaneswar AirportHow to Apply -Candidates can directly call or WhatsApp - 8017404211;

Were Hiring: Customer Care Executives (International Voice Process) Looking to kickstart your career with a leading BPO or to take your skills to the next level?Role: Customer Care ExecutiveExperience:Freshers with excellent communication skills ORMinimum 6 months experience in outbound international voice processRequirements:Strong command over EnglishExperience in processes like survey, website sales, solar panels, gas & electricity, or any other international outbound voice process is preferredFlexible with UK shifts Shift Timing: 2:30 PM 11:30 PM (Home drop facility provided) Joining: Immediate joiners preferred or candidates with maximum 15 days notice Why Join Us? Opportunity to work with a reputed international process Growth-oriented environment Supportive team and management Fixed shifts with safe home drop Location: [Salt Lake- Sector V]CONTACT :- HR Daraksha -6290296265