Customer Relationship Executive Job Vacancies in Bhubaneswar

An Air Ticketing Executive is responsible for handling flight reservations, ticket issuance, cancellations, and customer support. The role involves working with airline reservation systems, coordinating with clients, and ensuring smooth travel arrangements while delivering excellent customer service. Key Responsibilities:Handle domestic and international flight bookingsIssue, reissue, and cancel air ticketsManage reservation systems like Amadeus GDS, Galileo GDS, or Sabre GDSProvide customers with flight schedules, fares, and travel informationAssist with visa, travel insurance, and itinerary planningHandle customer queries via phone, email, or in personCoordinate with airlines for seat availability and special requestsProcess refunds and handle ticket amendmentsMaintain booking records and documentationEnsure compliance with airline policies and regulationsAchieve sales targets (if applicable in travel agencies) Qualifications:Minimum: 12th Pass or GraduateDiploma or certification in Travel & Tourism / Aviation (preferred) Experience:Freshers can apply1-3 years experience preferred in ticketing or travel industry Skills Required:Knowledge of airline reservation systems (GDS)Good communication and interpersonal skillsBasic computer knowledge (MS Office, email handling)Attention to detail and accuracyProblem-solving and customer handling skillsAbility to work under pressure and meet deadlines Technical Skills:Ticketing software proficiency (Amadeus, Galileo, Sabre)Fare calculation and itinerary planningUnderstanding of airline codes and terminology Working Conditions:Rotational shifts (including weekends & holidays)Office-based or airport-based roleFast-paced work environment Salary Range (India):Fresher: 20,000 - 25,000 per monthExperienced: 25,000 - 70,000+ per month

Business development is a crucial aspect of any organization, focusing on strategies to grow and expand the business. It involves identifying new market opportunities, building relationships with potential clients, and enhancing the company's overall market presence.To effectively engage in business development, consider the following key strategies:1. Market Research: Understand your target market, including customer needs, preferences, and trends. This knowledge will help you tailor your offerings and approach.2. Networking: Build and maintain relationships with industry professionals, potential clients, and partners. Attend industry events, conferences, and seminars to expand your network.3. Strategic Partnerships: Collaborate with other businesses that complement your services or products. This can lead to mutual growth and access to new customer bases.4. Sales Strategy: Develop a robust sales strategy that aligns with your business goals. This includes setting clear objectives, identifying target customers, and creating effective sales pitches.5. Customer Relationship Management (CRM): Utilize CRM tools to manage interactions with current and potential clients. This helps in tracking leads, managing sales pipelines, and enhancing customer satisfaction.6. Continuous Learning: Stay updated on industry trends, competitor activities, and new technologies. Continuous learning will enable you to adapt and innovate in your business development efforts.By implementing these strategies, businesses can effectively drive growth, increase revenue, and enhance their competitive edge in the market.

As an Airlines Executive, you will play a vital role in ensuring smooth operations within the airline sector. This position is based in Bhubaneswar, and we welcome candidates with 0 to 5 years of experience. A minimum of a 10th-grade education is required for this full-time office-based role.**Key Responsibilities:**- **Customer Service:** Interact with passengers and assist them with inquiries about flight schedules, check-in procedures, and luggage handling to enhance their travel experience.- **Ticketing and Booking:** Manage the process of ticket sales and booking confirmations. This includes handling transactions accurately and efficiently to ensure customer satisfaction.- **Flight Coordination:** Collaborate with airline staff to monitor flight schedules, ensuring that passengers are informed of any changes or delays.- **Problem Resolution:** Address and resolve passenger concerns and issues promptly, maintaining a high level of customer service even under pressure.- **Administrative Tasks:** Handle administrative duties such as maintaining passenger records, processing payments, and preparing reports for management.**Required Skills and Expectations:**- Strong communication skills are essential to interact effectively with customers and team members.- Basic knowledge of computer operations and familiarity with booking systems will be beneficial.- A customer-oriented attitude is crucial for providing outstanding service and ensuring passenger satisfaction.- Ability to work in a fast-paced environment, managing multiple tasks with a focus on detail.- Teamwork skills are important, as you will often collaborate with other airline personnel to achieve common goals.

Ground Staff are responsible for managing passenger services and ensuring smooth airport operations before, during, and after flights. They assist passengers with check-in, boarding, baggage handling, and provide support to ensure safety, comfort, and efficiency at the airport. Key Responsibilities: Passenger Handling:Assist passengers during check-in and boarding processesVerify travel documents (tickets, ID, visa)Issue boarding passes and baggage tagsProvide information about flight schedules, delays, and gates Baggage Handling:Ensure proper tagging and handling of luggageAssist with lost, delayed, or damaged baggage claimsCoordinate with baggage services team Boarding & Departure:Guide passengers to boarding gatesMake announcements for boarding and flight updatesEnsure smooth and timely boarding procedures Customer Service:Handle passenger queries and complaints professionallyAssist elderly passengers, children, and passengers with disabilitiesProvide special assistance services (wheelchairs, priority boarding) Safety & Security:Follow airport safety regulations and security protocolsReport suspicious activities or safety concernsCoordinate with security personnel when required Coordination:Work with airline crew, ground handling agencies, and airport authoritiesEnsure compliance with airline policies and aviation standards Qualifications:Minimum: 12th Pass or GraduateDiploma/Certification in Aviation / Hospitality / Travel & Tourism (preferred) Experience:Freshers can apply0-3 years experience preferred in aviation, hospitality, or customer service Skills Required:Excellent communication and interpersonal skillsCustomer service orientationProblem-solving abilityBasic computer knowledgeAbility to work in a fast-paced environmentTeamwork and coordination skillsProfessional appearance and grooming Technical Skills:Basic computer systems for check-in and boardingKnowledge of airline procedures and airport operationsFamiliarity with boarding systems and passenger handling software Working Conditions:Rotational shifts (including nights, weekends, and holidays)Standing for long hoursAirport-based work environment Salary Range (India):Fresher: 20,000 - 25,000 per monthExperienced: 30,000 - 1,00,000+ per month