We are looking for a Customer Relation Associate to join our team in Bhubaneswar. You will be responsible for outbound calling to customers, engaging in strategic communication to enhance customer retention, and handling inbound calls efficiently.
Key Responsibilities:
- Making outbound calls to customers to build relationships and provide assistance with products or services.
- Engaging in strategic communication to understand customer needs and preferences.
- Working on customer retention strategies to ensure long-term satisfaction.
- Handling inbound calls promptly and professionally to address customer inquiries or concerns.
Required Skills and Expectations:
- Strong verbal communication skills for effective outbound calling.
- Ability to engage in strategic communication to build customer relationships.
- Experience in customer retention strategies to ensure long-term satisfaction.
- Proficiency in handling inbound calls with professionalism and efficiency.