Airport Ground Staff || Freshers & Experienced

Ground Staff are responsible for managing passenger services and ensuring smooth airport operations before, during, and after flights. They assist passengers with check-in, boarding, baggage handling, and provide support to ensure safety, comfort, and efficiency at the airport.

🛠️ Key Responsibilities:

🧾 Passenger Handling:

Assist passengers during check-in and boarding processes

Verify travel documents (tickets, ID, visa)

Issue boarding passes and baggage tags

Provide information about flight schedules, delays, and gates

🛄 Baggage Handling:

Ensure proper tagging and handling of luggage

Assist with lost, delayed, or damaged baggage claims

Coordinate with baggage services team

🛫 Boarding & Departure:

Guide passengers to boarding gates

Make announcements for boarding and flight updates

Ensure smooth and timely boarding procedures

🧑‍💼 Customer Service:

Handle passenger queries and complaints professionally

Assist elderly passengers, children, and passengers with disabilities

Provide special assistance services (wheelchairs, priority boarding)

🔐 Safety & Security:

Follow airport safety regulations and security protocols

Report suspicious activities or safety concerns

Coordinate with security personnel when required

📋 Coordination:

Work with airline crew, ground handling agencies, and airport authorities

Ensure compliance with airline policies and aviation standards

🎓 Qualifications:

Minimum: 12th Pass or Graduate

Diploma/Certification in Aviation / Hospitality / Travel & Tourism (preferred)

💼 Experience:

Freshers can apply

0-3 years experience preferred in aviation, hospitality, or customer service

🧠 Skills Required:

Excellent communication and interpersonal skills

Customer service orientation

Problem-solving ability

Basic computer knowledge

Ability to work in a fast-paced environment

Teamwork and coordination skills

Professional appearance and grooming

💻 Technical Skills:

Basic computer systems for check-in and boarding

Knowledge of airline procedures and airport operations

Familiarity with boarding systems and passenger handling software

🕒 Working Conditions:

Rotational shifts (including nights, weekends, and holidays)

Standing for long hours

Airport-based work environment

💰 Salary Range (India):

Fresher: ₹20,000 - ₹25,000 per month

Experienced: ₹30,000 - ₹1,00,000+ per month

• Experience

  0 - 6 Years

• No. of Openings

  139

• Education

  12th Pass

• Role

  Airport Ground Staff

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Bhubaneswar