Customer Care Job Vacancies in Ahmedabad

Ground Staff are responsible for ensuring the smooth, safe, and efficient handling of passengers, baggage, aircraft, and airport operations. They provide excellent customer service while coordinating with airline personnel, security agencies, and airport authorities to ensure timely departures and arrivals.Key ResponsibilitiesPassenger ServicesWelcome and assist passengers at the airport.Perform check-in procedures and issue boarding passes.Verify passenger identity, travel documents, and baggage.Assist passengers with self-service kiosks and online check-in.Guide passengers through boarding and arrival procedures.Handle passenger inquiries, complaints, and special requests professionally.Provide assistance to elderly passengers, passengers with disabilities, and unaccompanied minors.Coordinate wheelchair and special assistance services.Boarding & Departure OperationsMake boarding announcements.Verify boarding passes and travel documents.Ensure passengers board according to airline procedures.Coordinate boarding with cabin crew and flight operations.Prepare departure documentation.Ensure on-time departure by following operational schedules.Arrival ServicesAssist arriving passengers.Guide passengers toward baggage claim and customs.Handle lost baggage reports.Coordinate baggage tracing with the baggage department.Resolve passenger service issues.Baggage Handling CoordinationMonitor baggage acceptance and tagging.Ensure baggage complies with airline weight regulations.Coordinate loading and unloading teams.Report mishandled or damaged baggage.Ensure baggage reaches the correct aircraft.Aircraft Turnaround SupportCoordinate aircraft arrival and departure activities.Communicate with ramp staff and flight dispatch.Ensure timely boarding and baggage loading.Support quick aircraft turnaround.Monitor service completion before departure.Customer ServiceDeliver exceptional customer service.Maintain a professional appearance and positive attitude.Resolve passenger concerns efficiently.Explain airline policies clearly.Assist during delays, cancellations, and schedule changes.Safety & SecurityFollow airport safety procedures.Comply with airline Standard Operating Procedures (SOPs).Ensure security regulations are followed.Report suspicious activities immediately.Maintain confidentiality of passenger information.Participate in emergency response procedures.Documentation & ReportingMaintain passenger records.Prepare operational reports.Complete flight documentation accurately.Record incidents and irregularities.Coordinate with supervisors regarding operational updates.Required QualificationsEducation10+2 (Higher Secondary) - Minimum QualificationGraduate in any discipline preferredDiploma or certification in Aviation, Hospitality, or Travel & Tourism is an added advantage.ExperienceFreshers are welcome.0-3 years of experience in aviation, airlines, airports, hospitality, retail, or customer service is preferred.Required SkillsTechnical SkillsKnowledge of airport operationsPassenger handling proceduresAirline check-in systems (preferred)Basic computer proficiencyMS Word, Excel, and OutlookDocumentation and record managementSoft SkillsExcellent communication skillsStrong customer service orientationProfessional personality and groomingProblem-solving abilityTeamwork and collaborationTime managementMultitasking capabilityAttention to detailPositive attitudeAdaptabilityPhysical RequirementsAbility to stand for extended periods.Ability to work rotating shifts.Fit to work in a fast-paced airport environment.Ability to lift light baggage when required.Willingness to work weekends, holidays, and night shifts.Work EnvironmentAirport terminalsAirline check-in countersBoarding gatesArrival hallsCustomer service desksBaggage service officesDynamic and high-volume operational environmentSalary (India)Fresher: 25,000 - 30,000 per monthExperienced (2-5 years): 30,000 - 45,000 per monthSenior Ground Staff / Supervisor: 45,000 - 70,000+ per monthSalary varies depending on the airline, airport, location, experience, and employer.

Join our team as an Airport Ground Staff member in Ahmedabad. This role involves supporting the operational needs of the airport, ensuring passenger satisfaction, and maintaining safety standards.nnKey Responsibilities:nn1. Passenger Assistance: Help passengers with check-in procedures, baggage handling, and answering their queries to ensure a smooth travel experience.n n2. Safety Compliance: Adhere to safety and security protocols while performing daily tasks to maintain a safe environment for passengers and staff.nn3. Coordination with Teams: Collaborate with various departments like ticketing, baggage claim, and aircraft services to ensure timely and efficient ground operations.nn4. Problem-Solving: Address passenger concerns and issues promptly, providing solutions to enhance customer service.nnRequired Skills and Expectations:nnCandidates should have completed their 12th grade, with a willingness to learn and grow in a dynamic environment. Freshers and those with up to five years of experience are welcome to apply. Strong communication skills and a customer-focused attitude are essential for this role. Teamwork and the ability to work under pressure will contribute to your success as a ground staff member. Flexibility to work in shifts is also important due to the nature of airport operations.

We are looking for an experienced and results-driven Project Manager to lead the successful planning, execution, and delivery of healthcare software consulting projects. The ideal candidate will have strong project management skills, experience working with software development teams, and a good understanding of healthcare technology and client requirements.The Project Manager will act as the primary point of contact between clients, internal teams, and stakeholders, ensuring projects are delivered on time, within scope, and according to quality standards.Key ResponsibilitiesPlan, manage, and deliver healthcare software projects from initiation through implementation and closure.Define project scope, objectives, timelines, milestones, deliverables, and resource requirements.Coordinate with software developers, business analysts, QA teams, UI/UX designers, healthcare consultants, and other stakeholders.Serve as the primary point of contact for clients and provide regular project updates.Gather, clarify, and document client requirements and translate them into actionable project plans.Monitor project progress, budgets, risks, dependencies, and resource allocation.Identify potential project issues and risks and develop appropriate mitigation plans.Conduct regular project meetings, status reviews, sprint planning, and stakeholder presentations.Manage change requests and ensure appropriate impact assessment and approvals.Ensure software deliverables meet agreed quality, security, compliance, and client requirements.Coordinate testing, user acceptance testing (UAT), deployment, implementation, and post-launch support.Maintain project documentation, reports, dashboards, and project management records.Ensure effective communication among clients, technical teams, and business stakeholders.Support continuous improvement of project management processes and delivery methodologies.Required Qualifications & SkillsBachelor's degree in Computer Science, Information Technology, Business Administration, Healthcare Management, or a related field.5-8 years of experience in project management, preferably within software consulting, healthcare IT, or SaaS.Strong knowledge of software development life cycles (SDLC) and Agile/Scrum methodologies.Experience managing multiple projects and cross-functional teams.Excellent client management, communication, presentation, and leadership skills.Strong analytical, organizational, problem-solving, and decision-making abilities.Experience with project management tools such as Jira, Azure DevOps, Asana, Monday.com, or similar platforms.Ability to manage project scope, timelines, budgets, risks, and stakeholder expectations.Preferred Healthcare/Technical ExperienceExperience with healthcare applications, EHR/EMR, practice management, medical billing, telehealth, healthcare analytics, or related systems.Familiarity with healthcare data standards and technologies such as HL7, FHIR, APIs, and interoperability.Awareness of healthcare privacy, security, and compliance requirements such as HIPAA and applicable local regulations.PMP, PRINCE2, CSM, or similar project management certification is a plus.Success in This RoleThe successful candidate will ensure that projects are delivered efficiently, clients remain well-informed and satisfied, and software solutions meet agreed business, technical, quality, and healthcare requirements.

We are looking for dedicated and enthusiastic Ground Staff to join our team in Ahmedabad. The ideal candidate will play a crucial role in the smooth operation of airport services.Key Responsibilities:- Customer Service: Greet passengers and assist them during check-in, baggage handling, and boarding, ensuring a positive travel experience.- Baggage Handling: Safely manage the loading and unloading of luggage to prevent damage and ensure timely delivery to passengers.- Check-in Assistance: Help passengers with the check-in process, including issuing boarding passes and verifying travel documents.- Safety and Security: Ensure that all safety and security procedures are followed, contributing to a safe travel environment.- Communication: Act as a link between passengers and airline staff, effectively conveying important information regarding flights and services.- Maintenance of Cleanliness: Ensure that areas are kept tidy and presentable for passengers, reflecting the professional image of the airline.Required Skills and Expectations:Candidates should be at least 10th pass and have a willingness to learn and grow in the airline industry. Strong communication skills, both verbal and written, are essential. A friendly and approachable demeanor is important for assisting passengers. Candidates should be able to work in a fast-paced environment and handle stressful situations calmly. A team-oriented attitude is crucial, along with basic problem-solving skills. Flexibility to work different shifts, including weekends and holidays, is expected. Previous experience is not mandatory, making this role ideal for freshers looking to start their career.

We are seeking a dedicated Project Manager with 4 to 10 years of experience to oversee and ensure the successful execution of our projects in Ahmedabad. The ideal candidate will have excellent organizational skills and the ability to lead a team effectively.Key Responsibilities:- Project Planning: Create detailed project plans that outline goals, tasks, timelines, and resources needed to ensure successful project delivery. This involves breaking down tasks and scheduling them appropriately.- Team Leadership: Lead and motivate a cross-functional team by assigning tasks, providing guidance, and monitoring progress. Your leadership will help ensure everyone works towards common objectives.- Stakeholder Communication: Serve as the main point of contact for stakeholders, keeping them informed about project status, changes, and any potential issues. This requires clear and effective communication skills.- Risk Management: Identify potential risks and challenges that may affect project outcomes and develop strategies to mitigate them. Proactive risk management is crucial for the success of any project.- Quality Assurance: Ensure that all project deliverables meet quality standards and client expectations. This involves reviewing work and providing constructive feedback.Required Skills and Expectations:- Strong leadership skills to effectively manage and inspire team members.- Excellent communication abilities to engage with team members and stakeholders.- Proficiency in project management software and tools.- The ability to analyze problems and make informed decisions quickly.- A solid understanding of budget management and resource allocation.- A proactive approach to project execution and a commitment to achieving results.

As an Account Manager in Client Servicing, you will be responsible for managing client relationships and ensuring their satisfaction with our services. Your role will focus on understanding client needs, addressing any concerns, and delivering exceptional service. Key Responsibilities:- Client Relationship Management: Build and maintain strong relationships with clients by understanding their business needs and providing tailored solutions to ensure satisfaction.- Project Coordination: Oversee project timelines and deliverables, ensuring that all client projects are executed smoothly and according to deadlines.- Communication & Reporting: Serve as the main point of contact for clients, providing regular updates and reports on project status, performance metrics, and service improvements.- Issue Resolution: Address any client inquiries or issues promptly, ensuring timely resolution and maintaining high levels of client trust and engagement.- Business Development: Identify opportunities for upselling additional services or products to existing clients, driving growth for both the client and the company.Required Skills and Expectations:To be successful in this role, you should have 4 to 10 years of experience in client servicing or account management. Strong communication and interpersonal skills are essential, as you will be working closely with clients and internal teams. You should be adept at problem-solving and able to handle multiple projects simultaneously. A proactive approach to identifying client needs and opportunities is key. Familiarity with CRM software and project management tools will be beneficial. A positive attitude and a commitment to client satisfaction are crucial for this role.

We are looking for a Sales Coordinator to join our team in Ahmedabad. This position is ideal for someone with 1 to 3 years of experience who is a motivated and organized graduate. As a Sales Coordinator, you will support our sales team by managing schedules, handling customer inquiries, and ensuring smooth communication within the team. Key Responsibilities:- Manage Sales Schedules: You will help organize meetings and appointments for the sales team, ensuring that all members are aware of their daily activities and deadlines. - Coordinate with Clients: You will act as a point of contact for clients, responding to questions and providing necessary information to enhance customer satisfaction.- Maintain Sales Records: You will be responsible for updating and tracking sales data, ensuring accuracy and timely reporting to help the team make informed decisions. - Support Sales Team: You will assist the sales team in preparing reports and presentations, helping them to present their proposals effectively to clients.Required Skills and Expectations:Candidates should have strong communication skills, both written and verbal, to effectively interact with clients and team members. Attention to detail and organizational skills are crucial in this role to handle multiple tasks efficiently. Proficiency in MS Office is expected, as you will regularly use spreadsheets and presentations. A positive attitude and the ability to work well in a team environment are essential for success in this position.

We are looking for a dedicated Ticketing Manager to oversee the ticketing operations in our Ahmedabad office. This role involves managing ticket sales, coordinating with various departments, and ensuring a smooth booking process for customers. Ideal candidates are detail-oriented and passionate about delivering excellent service.Key Responsibilities:1. Manage Ticket Sales: You will handle all aspects of ticket sales, including monitoring daily sales and ensuring accurate records.2. Coordinate with Teams: Collaborate with event organizers, customer service, and finance teams to streamline ticketing processes and resolve any issues.3. Customer Support: Respond to customer inquiries and concerns regarding ticket bookings, providing timely assistance to enhance customer satisfaction.4. Reporting: Prepare regular reports on ticket sales and customer feedback to identify trends and areas for improvement.5. Maintain Database: Keep the ticket sales database up-to-date, ensuring all information is accurate and accessible.Required Skills and Expectations:Candidates should have a high school diploma and ideally some experience in ticketing or customer service. Strong communication skills are essential as you will be interacting with customers and team members daily. Attention to detail is crucial for managing ticket inventories and sales data accurately. A proactive attitude and the ability to work in a fast-paced environment will help you succeed in this role. Familiarity with ticketing software is a plus.

Job SummaryAn Air Hostess is responsible for ensuring the safety, comfort, and satisfaction of passengers during flights. The role includes welcoming passengers, conducting safety demonstrations, serving meals and beverages, handling emergencies, and maintaining excellent customer service standards throughout the journey.Key ResponsibilitiesPassenger ServiceWelcome passengers onboard in a professional and friendly manner.Assist passengers with seating arrangements and cabin luggage.Provide information regarding flight schedules, safety procedures, and onboard services.Ensure passengers are comfortable throughout the flight.Safety & SecurityConduct pre-flight safety checks of emergency equipment.Demonstrate safety procedures and emergency protocols to passengers.Ensure all passengers comply with aviation safety regulations.Handle emergency situations calmly and efficiently.Administer first aid when required.In-Flight OperationsServe meals, snacks, and beverages to passengers.Maintain cleanliness and hygiene inside the aircraft cabin.Monitor passenger behavior and address any issues professionally.Coordinate with pilots and ground staff for smooth operations.Customer Relationship ManagementResolve passenger complaints and concerns politely.Deliver high-quality hospitality and customer experience.Assist elderly passengers, children, and passengers with special needs.Documentation & ReportingPrepare flight reports and incident documentation.Maintain records of onboard sales and inventory if applicable.Required SkillsExcellent communication and interpersonal skills.Strong customer service and hospitality skills.Good problem-solving and decision-making ability.Ability to remain calm under pressure.Teamwork and coordination skills.Grooming and professional appearance.Basic knowledge of aviation safety procedures.Educational QualificationMinimum: 10+2 (Higher Secondary).Diploma or Degree in Hospitality, Aviation, or Tourism preferred.Cabin Crew certification is an advantage.Eligibility CriteriaGood command of English and Hindi.Pleasant personality and positive attitude.Physically fit and medically healthy.Good eyesight and hearing.Ability to swim is preferred by many airlines.ExperienceFreshers can apply.Prior experience in hospitality, customer service, hotel management, or aviation is an added advantage.Working ConditionsRotational shifts including nights, weekends, and holidays.Domestic and international travel opportunities.Long working hours and time-zone adjustments.Salary Range (India)Fresher: 25,000 - 45,000 per monthExperienced Cabin Crew: 50,000 - 1,20,000+ per monthInternational airlines may offer higher salary packages and travel benefits.

We are looking for a dedicated Finance & Account Executive to join our team in Ahmedabad. This full-time position is suitable for candidates with 0 to 6 years of experience and a minimum educational qualification of 12th pass. You will play a crucial role in maintaining financial records and ensuring smooth financial operations.Key Responsibilities:- Manage Financial Records: You will be responsible for tracking all financial transactions, ensuring that records are accurate and up-to-date.- Prepare Financial Statements: Generate monthly and yearly financial reports to provide insights into the company's financial performance.- Assist in Budgeting: Collaborate with the finance team to prepare and monitor budgets, helping to allocate resources effectively.- Reconcile Accounts: Regularly reconcile bank statements and accounts payable/receivable to maintain financial accuracy and resolve discrepancies.- Support Audits: Assist in internal and external audits by providing necessary documentation and information when required.Required Skills and Expectations:- Attention to Detail: You should have a keen eye for detail to ensure accuracy in financial reporting and compliance.- Basic Accounting Knowledge: Familiarity with financial principles and basic accounting practices is essential.- Proficient in MS Office: Strong skills in Excel, Word, and other MS Office applications will be important for data management and reporting.- Communication Skills: Good verbal and written communication skills are necessary for effective teamwork and reporting.- Team Player: You should be willing to work collaboratively with other team members and departments to achieve common goals.

Ground Staff are responsible for ensuring the smooth operation of airport services by providing assistance to passengers and fulfilling various duties on the ground. The key responsibilities of a Ground Staff member include:1. Providing excellent customer support by assisting passengers with inquiries, check-in, boarding, and other related services.2. Demonstrating strong communication skills to effectively convey information to passengers and other airport staff.3. Having the ability to multitask and efficiently handle multiple tasks simultaneously in a fast-paced environment.