Customer Service Manager Job Vacancies in Kolkata

We are looking for enthusiastic, professional, and customer-focused candidates for the position of Airport Ground Staff / Customer Associate Executive.The selected candidates will be responsible for assisting passengers, providing excellent customer service, managing airport-related operations, and ensuring a smooth and comfortable travel experience.Key Responsibilities:- Assist passengers with check-in and boarding procedures.- Handle customer queries and provide travel-related information.- Support passenger assistance and baggage-related services.- Manage customer complaints and resolve service-related issues.- Coordinate with airport staff and other operational departments.- Maintain professional communication and ensure customer satisfaction.Eligibility Criteria:- Minimum Qualification: 10th / 12th Pass or Graduate.- Age Limit: 18-30 Years.- Good communication and interpersonal skills.- Basic English and Hindi communication skills.- Freshers and experienced candidates can apply.- Smart personality with a positive attitude.Job Type: Full-TimeDepartment: Airport Operations & Customer ServiceSalary: As per company normsLocation: Airport / Airport-Related OperationsApply Now: Interested candidates can apply for this opportunity.

URGENT HIRING - BANKING SECTOR Start Your Career in the Banking Industry!We are hiring freshers and experienced candidates for multiple banking-related positions across West Bengal. Job Roles: Relationship Officer CASA Executive Customer Service Executive Business Development Executive Location: Kolkata, Howrah, Hooghly, North 24 Parganas, South 24 Parganas and other West Bengal locations. Salary: 17,000 - 26,000 per month. Eligibility: HS Pass to Graduate. Freshers can apply. Age: 18-30 Years. Good communication skills. Basic computer knowledge. Benefits: PF ESI Medical Benefits Training Career Growth Interested candidates can apply through Placement indiaFor Job Enquiry & Application Support: call/ WhatsApp: 9147402031Apply Now!

We are looking for enthusiastic, responsible, and customer-oriented candidates for the position of Airport Ground Staff. The selected candidates will be responsible for assisting passengers and ensuring smooth airport operations.Key Responsibilities:Assist passengers with check-in and boarding procedures.Handle passenger queries and provide customer support.Assist with baggage handling and luggage-related enquiries.Guide passengers regarding flight schedules, boarding gates, and airport facilities.Support airport operations and maintain service standards.Coordinate with airport departments for smooth operations.Ensure passenger satisfaction and professional service.Eligibility Criteria:Minimum Qualification: 10th / 12th Pass or Graduate.Age Limit: 18-30 Years.Good communication and interpersonal skills.Basic English and Hindi communication skills.Freshers and experienced candidates can apply.Required Skills:Customer ServiceCommunication SkillsTeamworkProblem-Solving AbilityProfessional AttitudeJob Type: Full-TimeDepartment: Airport Operations / Ground Handling

We are looking for a dedicated Office Trainee to join our team in Paikpara, Kolkata. This full-time position is ideal for female graduates who are eager to gain hands-on experience in an office environment. Key Responsibilities:1. Administrative Support: Assist in daily office tasks, including filing, data entry, and managing documents to ensure operational efficiency.2. Communication: Facilitate effective communication within the team and with clients through emails, phone calls, and in-person interactions, maintaining a polite and professional demeanor.3. Scheduling: Help in organizing meetings and appointments, ensuring that all stakeholders are informed and prepared.4. Record Keeping: Maintain accurate records of office transactions and activities to support smooth operation and compliance with company policies.Required Skills and Expectations:The ideal candidate will possess strong organizational skills and attention to detail to manage multiple tasks effectively. Good communication skills are essential for interacting with colleagues and clients professionally. The candidate should be proactive and willing to learn, exhibiting a positive attitude towards challenges. Familiarity with basic office software is an advantage. A willingness to work in a team environment while demonstrating independence when needed is also expected. A minimum of 1-year prior experience in a related field is preferred, but candidates with up to 7 years of experience are also encouraged to apply.

We are looking for a dedicated Front Office Executive to manage our reception and provide excellent customer service. The position allows you to work from home, making it suitable for individuals with 0 to 3 years of experience, preferably those who have completed their 12th grade.Key Responsibilities:- Greeting Visitors: Welcome guests warmly and guide them appropriately, ensuring they feel comfortable and valued during their visit.- Handling Calls: Answer incoming phone calls with professionalism and direct them to the relevant team members, ensuring communication is clear and efficient.- Managing Appointments: Schedule and confirm appointments for team members, keeping the calendar organized and up-to-date.- Data Entry: Maintain accurate records by inputting client information and other relevant data into our database, ensuring easy access for future reference.- Providing Information: Respond to inquiries via phone or email about our services and provide accurate information to clients, showcasing our offerings effectively.Required Skills and Expectations:Candidates should possess strong communication skills, both verbal and written, to interact effectively with clients and team members. Good organizational skills are essential to manage tasks like scheduling and data entry. A basic understanding of computer applications and proficiency in using common office software are needed. Reliability and a positive attitude are important traits, as you will be the first point of contact for our clients. Candidates should also be comfortable working independently and managing their time efficiently in a work-from-home environment.

We need Relationship Managers for a leading Bank. Candidate must have background of handling small commercial vehicle loans for minimum 2 years. Freshers & others backgrounds please don't apply for this job. Immediate Joiners are highly preferred. drop your updated CV urgently.

We are looking for a dedicated Customer Service Officer to join our team in Kolkata. This full-time position is perfect for freshers who have completed their 12th grade and are eager to start their career in customer service.Key Responsibilities:- Answer Customer Inquiries: Handle phone calls and responses to emails from customers, providing accurate information and support.- Resolve Complaints: Address customer complaints promptly and effectively, ensuring a positive experience while finding solutions to their issues.- Maintain Customer Records: Keep accurate records of customer interactions and transactions to ensure efficient service and follow-up.- Provide Product Information: Offer detailed information about products and services to help customers make informed purchasing decisions.- Collaborate with Teams: Work closely with other departments to ensure customer feedback and issues are communicated effectively for continuous improvement.Required Skills and Expectations:- Strong communication skills are essential to clearly convey information to customers and understand their needs.- A positive attitude is important; being friendly and approachable helps create a welcoming environment for customers.- Basic computer skills are necessary to manage customer data and perform other administrative tasks.- The ability to work in a team is crucial, as the role involves collaboration with colleagues to deliver excellent service.- Freshers should be willing to learn and adapt to the companys processes and customer service protocols.

We are seeking a Cafeteria Manager to oversee daily operations in our cafeteria in Jadavpur, Kolkata. This role is suitable for those with 0 to 5 years of experience and requires at least a 10th-grade education. Key Responsibilities: Urgent Requirement..Cafeteria Sales/Service Person.Duty Timing 9 HoursWeekly 1 Day OffBenefits : ESI,PF,OT,BONUS1. Daily Operations Management: You will ensure the cafeteria runs smoothly, including managing food preparation, service, and cleanliness. 2. Staff Supervision: You will lead a team of cafeteria staff, assigning tasks and helping to train new employees to maintain high service standards.3. Menu Planning: You will develop a diverse and appealing menu that meets the needs of our customers and adheres to food safety regulations.4. Inventory Management: You will monitor food and supply inventories, placing orders as necessary, and managing budget constraints effectively.5. Customer Service: You will engage with customers, respond to their feedback, and strive to create a welcoming environment.Required Skills and Expectations:The ideal candidate should have strong organizational skills and the ability to manage multiple tasks efficiently. Good communication skills are essential for interacting with staff and customers. You should be comfortable working in a fast-paced environment and must be knowledgeable about food safety practices. Attention to detail and a passion for food service will help ensure that the cafeteria meets the highest standards of quality and service.

We are looking for an Operations Assistant to help support our daily business activities in Kolkata. This is a full-time position suitable for male candidates with a minimum educational qualification of 12th pass and no prior experience is required.Key Responsibilities:- Support Daily Operations: Assist in various tasks that keep the office running smoothly, such as maintaining inventory and organizing supplies.- Data Entry and Documentation: Enter and manage data in spreadsheets and documents, ensuring information is accurate and up to date.- Communication: Respond to emails and calls in a professional manner, addressing inquiries or routing them to the appropriate team member.- Schedule Management: Help organize meetings and appointments, ensuring all necessary materials are prepared in advance.- Reporting: Prepare basic reports as required by the management, summarizing operational activities or data.Required skills and expectations include:- Attention to Detail: Must be meticulous with tasks and ensure accuracy in documentation and data.- Basic Computer Skills: Familiarity with common software applications like Microsoft Office is essential for data entry and report generation.- Good Communication Skills: Ability to communicate clearly and effectively in both written and verbal forms is important for collaboration.- Team Player: Willingness to work closely with others in a team environment and support various departments as needed.- Adaptability: Must be flexible and willing to learn new tasks or adapt to changing priorities in a fast-paced office setting.

We are looking for enthusiastic and motivated female candidates for the role of Customer Care Executive in Kolkata. This is a full-time, work-from-home opportunity for freshers who have completed their 12th grade.Key Responsibilities:- Respond to Customer Inquiries: You will answer calls and messages from customers, helping them with their questions and concerns to ensure a positive experience.- Provide Product Information: You will share knowledge about our products and services, helping customers make informed decisions based on their needs.- Resolve Issues: You will assist in resolving customer complaints or issues efficiently and professionally, ensuring customer satisfaction.- Document Customer Interactions: You will keep accurate records of customer interactions and feedback, helping the team improve service processes.- Follow Up With Customers: You will proactively reach out to customers to gather feedback and ensure they are satisfied with the service provided.Required Skills and Expectations:Candidates should have strong communication skills, both verbal and written, as you will interact with customers regularly. A friendly and patient attitude is essential to handle various customer situations positively. You should be tech-savvy, with a good understanding of computer systems and software. Time management and the ability to work independently are crucial, as this role requires a strong commitment to meet customer needs from home. A basic understanding of customer service principles will be advantageous.

We are looking for a dedicated Customer Care Executive to join our team. This is a full-time position that will allow you to work from home, making it ideal for freshers who have completed their 12th grade education. Female candidates are encouraged to apply.Key Responsibilities:- Responding to Customer Inquiries: You will handle incoming calls, chats, and emails from customers, answering their questions and providing information about our products and services.- Resolving Customer Issues: You will assist customers in resolving complaints or problems related to their orders, ensuring a positive experience for each customer.- Maintaining Customer Records: You will keep accurate and detailed records of customer interactions, noting any issues or feedback to help improve our services.- Providing Product Knowledge: You will stay informed about our products and services so you can give customers the most accurate information and support.- Collaborating with Team Members: You will work with other team members to share information and solve complex issues to enhance customer satisfaction.Required Skills and Expectations:Candidates should have excellent communication skills in English, both spoken and written. A pleasant and friendly demeanor is essential for interacting with customers. You should be patient and able to work under pressure, as well as demonstrate problem-solving abilities. Basic computer skills and familiarity with customer service software are also important. Being a team player and being adaptable to changing situations will help you succeed in this role.

We are seeking a skilled Project Manager to oversee our projects in Kolkata, India. This full-time position is ideal for candidates with 5 to 10 years of experience in project management and holds a graduate degree. Key Responsibilities:1. Project Planning: Develop clear project plans that outline tasks, timelines, and resource allocations to ensure projects are completed on time and within budget.2. Team Coordination: Collaborate with different teams to ensure everyone understands their roles and responsibilities, fostering a productive and positive work environment.3. Progress Tracking: Monitor project progress through regular check-ins and reports, identifying any issues early and implementing solutions to keep the project on track.4. Stakeholder Communication: Maintain open lines of communication with stakeholders, providing updates and addressing any concerns they may have throughout the project lifecycle.5. Quality Assurance: Ensure that all project deliverables meet the required standards and specifications, making adjustments as necessary to achieve desired outcomes.6. Risk Management: Identify potential project risks and develop mitigation strategies to handle any unexpected challenges that may arise.Required Skills and Expectations:The ideal candidate should have strong leadership skills, the ability to multitask and prioritize effectively, and excellent communication skills. A proactive attitude toward problem-solving, along with proficiency in project management tools and software, is essential. Candidates should also demonstrate a strong ability to work collaboratively within a team-driven environment.

We are seeking a dynamic and customer-focused Relationship Manager to manage client relationships, provide personalized matchmaking services, and achieve assigned business targets. The ideal candidate will be responsible for ensuring high customer satisfaction, driving membership upgrades, maintaining regular client engagement, and supporting clients throughout their matrimony journey.Key ResponsibilitiesClient Relationship ManagementBuild and maintain strong relationships with assigned clients.Understand client preferences, expectations, and partner requirements.Provide personalized matchmaking assistance and recommendations.Conduct regular follow-ups with clients regarding profile activity and match responses.Ensure a high level of customer satisfaction through timely and professional service.Address client concerns, objections, and escalations effectively.Service DeliveryGuide clients on profile enhancement and effective usage of matrimony services.Coordinate introductions and facilitate communication between prospective matches.Monitor client engagement and proactively suggest suitable profiles.Maintain accurate records of client interactions in the CRM system.Ensure service commitments and quality standards are consistently met.Sales & Revenue GenerationAchieve monthly, quarterly, and annual revenue targets.Drive membership renewals, upgrades, and premium service sales.Identify cross-selling and upselling opportunities.Convert leads and inquiries into paid memberships.Maintain target achievement while ensuring a positive customer experience.Performance & ReportingTrack daily activities, conversions, and client interactions.Prepare and submit performance reports to management.Maintain data accuracy and compliance with company policies.Contribute to team goals and participate in performance review meetings.Key Performance Indicators (KPIs)Revenue target achievement.Membership renewal and upgrade conversion rate.Customer satisfaction score.Client retention rate.Number of successful profile engagements/interactions.Follow-up and service quality adherence.Required QualificationsBachelor's degree in Business Administration, Marketing, Communications, or related field.

As a Phone Banking Officer, you will play a crucial role in providing exceptional customer service through phone interactions. You will assist customers with their banking needs while ensuring all processes adhere to company policies.Key Responsibilities:- Customer Support: Handle incoming calls from customers, addressing their inquiries and providing solutions to banking-related issues in a courteous and professional manner.- Account Management: Assist customers with account-related requests such as balance inquiries, transaction details, and setting up new services, maintaining accuracy in all interactions.- Product Promotion: Inform customers about various bank products and services, encouraging them to take advantage of offerings that suit their needs.- Problem Resolution: Identify and resolve any issues that customers encounter, escalating complex problems to supervisors as necessary while maintaining clear communication.- Data Entry: Accurately document customer interactions and update account information in the banking system to ensure records are up to date.Required Skills and Expectations:Candidates should have excellent communication skills, allowing them to convey information clearly and effectively. A friendly and welcoming attitude is essential when interacting with customers. Strong listening skills will help you understand customer needs better. Basic computer skills are necessary for data entry and managing customer accounts. You should be detail-oriented and capable of managing multiple tasks simultaneously. A high school diploma (12th pass) is required, and prior experience is a plus, although not mandatory. Being a team player and willing to learn will be key to your success in this role.

Airline Customer Service Representative - Job DescriptionPosition: Airline Customer Service RepresentativeSalary Range: 4,00,000 - 8,00,000 per yearJob ResponsibilitiesAssist passengers with check-in, boarding, and flight-related queries.Handle ticketing, baggage, and reservation-related requests.Provide information about flight schedules, delays, cancellations, and boarding gates.Support passengers with baggage issues and coordinate with baggage-handling teams.Handle customer complaints and provide appropriate solutions.Assist elderly passengers, families, and passengers requiring special assistance.Verify passenger documents according to airline procedures.Maintain accurate passenger and service records.Coordinate with airport, security, ground-handling, and airline teams.Ensure a smooth and professional passenger experience.Follow airline safety, security, and customer-service policies.EligibilityMinimum 10+2 / equivalent qualification.Good English and communication skills.Customer-service and interpersonal skills.Basic computer knowledge.Professional appearance and positive attitude.Ability to work in shifts, including weekends and holidays.Salary: 4 LPA - 8 LPA, depending on the airline, experience, location, and allowances.

As an Airport Passenger Service Associate in Kolkata, you will play a vital role in ensuring a smooth and pleasant experience for passengers traveling through the airport. Your primary responsibilities will include:- Greeting Passengers: Welcoming travelers as they arrive and assisting them with any questions or concerns they may have, creating a positive first impression.- Check-in Assistance: Helping passengers check in by guiding them through the process and ensuring they have the necessary documents ready for verification.- Handling Baggage: Assisting passengers with their luggage, including tagging and directing them to the appropriate baggage claim areas.- Providing Information: Offering up-to-date information regarding flight schedules, boarding gates, and airport services to ensure passengers are well-informed.- Resolving Issues: Addressing any concerns or problems that arise during the travel experience, such as ticketing errors or flight delays, while maintaining a calm and professional demeanor.To succeed in this role, you should have excellent communication skills to interact effectively with passengers and team members. A friendly and approachable attitude is essential, as well as the ability to work under pressure in a fast-paced environment. Basic computer skills are necessary for managing check-in systems. Additionally, you should be punctual and reliable, as flights operate on strict schedules, and your presence is important for maintaining operational smoothness. Previous experience in customer service is a plus, but not mandatory.

Yes. I found Airport Guest Relationship Executive vacancies in Kolkata with salaries reaching your requested range.Best match: Airport Guest Relationship Executive - KolkataCompany: Flyhie AviationLocation: Kolkata / Dunlop area

As an Airline Supervisor, you will play a crucial role in ensuring smooth operations at the airport. Your main responsibility will be to manage staff and assist passengers throughout their travel experience.Key Responsibilities:- Supervising Staff: You will oversee the team working at the airport, ensuring they perform their duties efficiently and follow company policies.- Customer Assistance: You will be the point of contact for passengers, addressing their queries, providing information, and assisting with any issues they may face during their journey.- Checking Flight Schedules: You will monitor flight arrivals and departures, ensuring that information is communicated clearly to both staff and passengers.- Coordinating Operations: You will collaborate with various departments, including ticketing and baggage handling, to ensure all areas work together seamlessly.- Maintaining Safety Standards: You will ensure all safety procedures and regulations are followed, helping to create a safe environment for both passengers and staff.Required Skills and Expectations:The ideal candidate should have a pleasant personality and strong communication skills to effectively interact with passengers and team members. Basic computer skills are essential for managing flight information and schedules. A high level of organization is important for coordinating tasks and solving problems quickly. As you will be working on the front line, a customer-focused attitude is crucial for providing excellent service. Candidates should be flexible and able to work in a fast-paced environment, displaying a willingness to learn and adapt.

We are looking for an energetic Airline Customer Service Executive to join our team in Kolkata. In this role, you will be the first point of contact for our passengers, ensuring they have a pleasant and stress-free travel experience. Key Responsibilities:- Assist Passengers: Help customers with their inquiries about flights, schedules, and bookings over the phone and in-person. This ensures they receive the information they need quickly and accurately.- Check-in Support: Manage the check-in process for passengers, including issuing boarding passes and tagging luggage, to ensure a smooth boarding experience.- Handle Complaints: Address and resolve customer complaints or issues professionally, providing effective solutions to enhance passenger satisfaction.- Promote Services: Inform customers about additional services and products we offer, encouraging them to make bookings for special amenities or upgrades.- Maintain Records: Ensure accurate documentation of customer interactions and transactions to facilitate seamless future communications.Required Skills and Expectations:Candidates should have a minimum of a 10th-grade education and be open to working full-time from the office. While prior experience is not required, a passion for customer service is essential. Strong communication skills, both verbal and written, are necessary to interact positively with passengers. Additionally, candidates must be able to work in a fast-paced environment, remain calm under pressure, and display strong problem-solving abilities. Flexibility to work varying shifts, including weekends and holidays, is also expected.

We are seeking a Front Office Executive to be the first point of contact for our organization at our Kolkata office. This role is ideal for freshers who have completed their 12th grade and are excited to start their career in a professional environment.Key Responsibilities:- Greeting Visitors: Welcome clients and visitors warmly, ensuring they feel comfortable and attended to upon arrival at the office.- Managing Phone Calls: Answer incoming calls professionally, directing them to the appropriate departments or staff members efficiently.- Handling Inquiries: Respond to general inquiries in person or over the phone, providing helpful information about the companys services and policies.- Scheduling Appointments: Assist in managing appointments and meetings, coordinating schedules between clients and staff to ensure smooth operations.- Maintaining Office Records: Keep accurate records of visitor logs and office supplies, ensuring that the front office is organized and well-maintained.- Supporting Administrative Tasks: Assist with various administrative duties as needed, contributing to the overall efficiency of the office.The ideal candidate should possess good communication skills and a friendly demeanor. A professional appearance and behavior are essential for creating a positive first impression for visitors. Basic computer skills are also necessary for managing office tasks efficiently. A proactive attitude and the ability to work well under pressure will contribute to your success in this role. This position requires a full-time commitment and is based in the office, allowing you to engage directly with clients and colleagues alike.