Customer Relationship Job Vacancies in Assam

We are looking for a dedicated Back Office Assistant to support our team in Jorhat, Assam. This entry-level position is ideal for candidates with 0 to 2 years of experience and requires a minimum education of 12th pass. Key Responsibilities:- **Data Entry:** Accurately input and update information into our databases, ensuring all records are current and correct. Attention to detail is crucial to maintain high data quality.- **Document Management:** Organize and maintain documents, both physical and electronic. This includes filing, scanning, and retrieving documents as needed, helping to ensure smooth office operations.- **Communication Support:** Assist in handling internal and external communications, including emails and phone calls. Clear and professional communication is important for effective collaboration with team members and clients.- **Inventory Tracking:** Help monitor office supplies and maintain an inventory list. You will be responsible for notifying management when supplies need to be reordered.- **Administrative Tasks:** Support daily office operations by performing various administrative duties, such as scheduling meetings and preparing reports.Required Skills and Expectations:Candidates should possess strong organizational skills and a keen eye for detail. Basic computer skills, including proficiency in MS Office, are essential. Good communication skills, both written and verbal, are crucial for this role. A proactive attitude and willingness to learn are highly valued, as you will be part of a dynamic team focused on achieving shared goals.

As an Airport Ticketing Staff member based in Guwahati, you will play a vital role in ensuring travelers have a smooth experience at the airport. Your main tasks will include ticket issuance, customer service, and other administrative duties related to flight operations.**Key Responsibilities:**- **Ticket Issuance**: You will process ticket bookings and modifications, ensuring that passengers receive the correct information and confirmations for their travels.- **Customer Assistance**: Providing excellent customer service is essential. You will help travelers with inquiries about flight schedules, baggage policies, and ticketing procedures.- **Check-in Support**: Assisting passengers during the check-in process, ensuring they have all necessary documents and their boarding passes are issued correctly.- **Problem Resolution**: Handling any issues that may arise, such as flight delays or cancellations, to provide quick solutions and maintain customer satisfaction.- **Documentation Handling**: Managing passenger records and maintaining accurate databases for ticket sales, refunds, and other transactions.**Required Skills and Expectations:**Candidates should have completed a minimum of 10th grade education and possess good communication skills in English and regional languages. Basic computer skills are necessary for operating ticketing software and databases. Attention to detail is critical for ensuring accuracy in ticketing and documentation. A friendly and approachable demeanor is important, as you will interact with various passengers daily. Flexibility in work hours, including weekends and holidays, is expected to accommodate flight schedules.

As an Airport Ticketing Staff member, you will play a key role in assisting passengers with their travel needs at the airport. Your primary responsibility will be to provide excellent customer service and ensure a smooth ticketing process. **Key Responsibilities:**- **Check-In Assistance:** Help passengers check in for their flights, ensuring they have the necessary documents and information to travel.- **Ticket Sales:** Sell tickets to passengers, processing various payment methods and ensuring accurate transaction records.- **Information Provider:** Provide information about flight schedules, delays, baggage policies, and airport services to passengers.- **Problem Resolution:** Address any issues or concerns passengers may have during check-in or boarding and work to resolve them promptly.- **Data Entry:** Accurately enter passenger information and booking details into the airline's system, ensuring all records are up to date.- **Collaboration:** Work closely with other airport staff and departments to ensure a seamless travel experience for passengers.To be successful in this role, you should have a minimum of a 12th-grade education and be comfortable working in an airport environment. Strong communication skills are essential, as you will interact with diverse passengers. Attention to detail and the ability to work under pressure are crucial. A positive attitude and willingness to help others are necessary traits for providing excellent service. Previous experience is not required, making this an ideal entry-level position.

Key Responsibilities:1. Greet and welcome passengers on board: As a cabin crew member, you will be responsible for creating a welcoming atmosphere for passengers as they board the aircraft.2. Ensure passenger safety: Your primary duty is to ensure the safety and well-being of all passengers during the flight, including following safety procedures and protocols.3. Serve meals and beverages: Assist in serving meals and beverages to passengers during the flight, while also accommodating special dietary requests.4. Provide exceptional customer service: Offer high-quality customer service to passengers, address any concerns or requests, and ensure a pleasant flying experience.5. Assist during emergencies: Be prepared to assist passengers in case of emergencies, including providing first aid, evacuating the aircraft, and following safety protocols.Required Skills and Expectations:1. Excellent communication skills: You must have strong communication skills to interact effectively with passengers and colleagues.2. Ability to remain calm under pressure: Cabin crew members must stay calm and composed during emergencies or challenging situations.3. Physical fitness: The role requires standing for long periods of time and assisting with lifting luggage, so good physical fitness is essential.4. Team player: Ability to work well in a team environment and collaborate with other crew members to ensure a smooth flight experience.5. Attention to detail: Must have a keen eye for detail to follow safety procedures accurately and cater to passenger needs effectively.

As a Customer Relationship Executive in Guwahati, you will be responsible for building and maintaining relationships with customers through strategic communication and outbound calling. Your key responsibilities include reaching out to customers to address their needs, resolving any issues they may have, and ensuring customer retention by providing exceptional service. To excel in this role, you should possess excellent communication skills, be able to effectively convey information to customers, and have a customer-centric approach. Additionally, you should be proactive in identifying customer needs and be able to work collaboratively with other team members to ensure customer satisfaction. A minimum of 1-2 years of experience in a similar role and a graduate degree are required for this full-time position.

As an Airport Guest Relationship Executive, your main responsibility will be to ensure that all airport guests have a positive and smooth experience. This includes providing assistance and guidance to guests, resolving any issues or complaints they may have, and ensuring their overall satisfaction during their time at the airport. Key Responsibilities:1. Greeting and welcoming guests as they arrive at the airport.2. Providing information and assistance to guests regarding their travel plans.3. Resolving any issues or complaints that guests may have in a professional and timely manner.4. Ensuring the overall satisfaction of guests during their time at the airport.Skills and Expectations:- Excellent communication and interpersonal skills.- Ability to remain calm and professional in high-pressure situations.- Attention to detail and the ability to multitask.- Patience and a customer-centric mindset.- Willingness to work in a fast-paced and dynamic environment.- Ability to work well as part of a team.Overall, we are looking for a dedicated and customer-oriented individual who is passionate about ensuring the comfort and satisfaction of airport guests.

We are seeking friendly and professional individuals to assist passengers with check-in, boarding, inquiries, and overall airport experience. Responsibilities include handling customer concerns, providing flight updates, and coordinating with airline and ground staff to ensure smooth operations. The ideal candidate should have strong communication skills and a calm attitude under pressure. Only applicants aged 18 to 27 are eligible to apply.

We are looking for 649 Air Ticketing Staff Posts in Kochi/Cochin, Trivandrum/Thiruvananthapuram, Kannur, Kozhikode/Calicut, Mangalore, Ranchi, Dibrugarh, South Sikkim, Darjeeling, Shillong, with deep knowledge in Air Ticketing, Ticket Booking, Customer Relationship, Ground Staff, Ground Hostess, Airport Ground Staff, Airline Ground Staff, Ground Staff Executive, Ground Handling Staff, Airport Ticketing, Airport Staff, Airport Executive and Required Educational Qualification is : 12th Pass

Back office refers to the non-client-facing departments of a company that handle administrative, support, and operational functions necessary for business functionality. Unlike the front office, these roles do not directly generate revenue but are crucial for efficiency, compliance, and maintaining records, including HR, IT, accounting, and data management.

We are looking for a Back Office Assistant to support our team in Golaghat, India. This is a full-time position suitable for fresh graduates and those with up to two years of experience.In this role, you will handle various administrative tasks to ensure smooth office operations. Key responsibilities include:- **Data Entry**: Carefully input information into our systems, ensuring accuracy and timeliness.- **Filing and Documentation**: Organize and maintain physical and digital files, making it easy to retrieve important documents.- **Communication Support**: Assist in drafting emails and correspondence to keep team members informed and tasks on track.- **Inventory Management**: Help monitor and manage office supplies, ensuring necessary items are always available.- **Customer Support**: Provide assistance to clients or customers through phone calls or emails, resolving basic queries.The ideal candidate should have completed at least the 12th grade and possess excellent organizational skills. You should be comfortable using computers and have basic knowledge of office software like Microsoft Word and Excel. Good communication skills, both written and verbal, are essential to interact effectively with team members and clients. A willingness to learn and adapt to new tasks will help you succeed in this role. If you are detail-oriented and motivated, we encourage you to apply for this exciting opportunity.

We are seeking a Back Office Manager to oversee daily operations and ensure efficient processing of administrative tasks in our office in Tezpur, Sonitpur. This role is ideal for individuals with 0 to 1 year of experience and requires at least a 12th-grade education.Key responsibilities include managing office communications, where you will handle email and phone inquiries promptly and professionally. You will also maintain organized filing systems, ensuring that documents are easily accessible. Supporting the team with data entry and record-keeping will be essential to guarantee accurate information flow.Another critical duty will be coordinating schedules and meetings, assisting in planning and organizing events as needed. Additionally, you will be responsible for tracking office supplies inventory, ensuring that all necessary materials are stocked and available.The ideal candidate should possess strong organizational skills and attention to detail to manage multiple tasks effectively. A proactive approach to problem-solving and the ability to work within a team is crucial for success. Basic computer skills and familiarity with office software will be advantageous. Good communication skills are necessary, as you will be interacting with various departments and clients regularly. We are looking for someone who is reliable, eager to learn, and ready to contribute to a supportive work environment. If you have a positive attitude and a commitment to excellence, we encourage you to apply.

A leading automobile company based in Assam looking out for CUSTOMER CARE MANAGER with excellent skills into Managerial level.-Supervise customer service team-Improve policies and processes-Develop goals and report progress

KEY RESPONSIBILITIES:1. Customer Relationship Management: Building and maintaining positive relationships with customers. Addressing and resolving customer complaints or concerns promptly. Ensuring a seamless customer experience at every touchpoint.2. Service Quality Oversight: Ensuring services provided meet quality standards and customer expectations. Coordinating with service teams to improve turnaround time and quality. Monitoring customer feedback to identify areas for improvement.3. Team Management: Training, supervising, and motivating the customer care team. Assigning responsibilities and ensuring team productivity.Conducting regular performance evaluations and providing constructive feedback.4. Process Improvement: Developing and implementing customer service policies and procedures. Streamlining processes to enhance efficiency and reduce waiting times. Leveraging customer feedback to improve service delivery.5. Communication and Reporting: Acting as the primary point of contact between customers and the organization. Preparing reports on customer satisfaction, complaints, and operational performance. Presenting recommendations for improvements to management.6. Sales and Retention: Upselling maintenance plans or additional services. Developing strategies to retain customers and increase loyalty.Promoting promotional campaigns and offers effectively.7. Handling Escalations: Managing complex customer issues that require managerial intervention. Ensuring escalated issues are resolved to the customers satisfaction.8. Compliance and Ethics: Ensuring all customer interactions adhere to company policies and ethical standards. Keeping up with industry regulations and compliance requirements.

They play a vital role in ensuring a smooth and pleasant experience for travelers at the airport. Airline Ticket Agents help passengers book flights, process ticket payments, issue boarding passes, handle baggage check-in, and provide information about flight schedules and travel documents.Ticketing staff, also known as ticket agents, ticketing officers, or ticketing executives, are responsible for helping customers plan and book travel arrangements:Selling ticketsIssue tickets and process payments for various modes of transportation, such as flights, trains, buses, and ferriesProviding informationAnswer questions about travel arrangements, such as routes, schedules, fares, and travel policiesManaging reservationsMake and confirm reservations, and ensure all bookings are accurately recordedCustomer serviceHandle customer inquiries and complaints, and provide excellent customer serviceCollaborationCoordinate with other departments to ensure smooth operations and timely departuresRecord keepingMaintain accurate records of transactions and customer interactionsTicketing staff typically need strong customer service skills, computer literacy, and attention to detail. Other skills that may be useful include:Communication skills, Positive attitude, Patience, Negotiation, Teamwork, Time management skills, and Organizational skills.

Job Openings for 20 Customer Service Manager Jobs for Freshers in Guwahati, having Educational qualification of : Higher Secondary, Secondary School with Good knowledge in Customer Relationship, Customer Support, Customer Service etc.

Hiring for 24 Customer Service Representative Jobs in Guwahati, Shillong, Barpeta, Assam, for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School, B.A, B.C.A, B.Com with Good knowledge in Customer Relationship, Customer Service, Voice Process etc.

Key Responsibilities:1. Greet and welcome passengers on board: As a cabin crew member, you will be responsible for creating a welcoming atmosphere for passengers as they board the aircraft.2. Ensure passenger safety: Your primary duty is to ensure the safety and well-being of all passengers during the flight, including following safety procedures and protocols.3. Serve meals and beverages: Assist in serving meals and beverages to passengers during the flight, while also accommodating special dietary requests.4. Provide exceptional customer service: Offer high-quality customer service to passengers, address any concerns or requests, and ensure a pleasant flying experience.5. Assist during emergencies: Be prepared to assist passengers in case of emergencies, including providing first aid, evacuating the aircraft, and following safety protocols.Required Skills and Expectations:1. Excellent communication skills: You must have strong communication skills to interact effectively with passengers and colleagues.2. Ability to remain calm under pressure: Cabin crew members must stay calm and composed during emergencies or challenging situations.3. Physical fitness: The role requires standing for long periods of time and assisting with lifting luggage, so good physical fitness is essential.4. Team player: Ability to work well in a team environment and collaborate with other crew members to ensure a smooth flight experience.5. Attention to detail: Must have a keen eye for detail to follow safety procedures accurately and cater to passenger needs effectively.

As an Air Ticketing Staff member in Guwahati, you will play a crucial role in providing excellent customer service and managing flight reservations. This is a full-time position ideal for individuals with a passion for the travel industry, offering an exciting opportunity to grow your career.**Key Responsibilities:**- **Ticket Booking:** Assist customers in booking air tickets by identifying the best flight options according to their preferences and budget.- **Customer Assistance:** Provide information to customers about flight schedules, fares, and travel regulations to ensure they have a smooth booking experience.- **Document Handling:** Manage necessary documents and records related to ticket reservations, cancellations, and changes, ensuring that they are accurate and up-to-date.- **Problem Resolution:** Address and resolve customer inquiries or issues related to flight bookings, demonstrating patience and effective communication skills.- **Coordination with Airlines:** Liaise with airlines to confirm flight details and ensure that all bookings are processed correctly.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are necessary for understanding customer needs and providing clear information.- **Attention to Detail:** Ability to pay close attention to details while processing bookings and handling documents to prevent errors.- **Basic Computer Skills:** Familiarity with computer systems and basic software applications is important for managing reservations effectively.- **Team Player:** Willingness to work collaboratively in a team environment while taking individual responsibility for assigned tasks.- **Customer Service Orientation:** A friendly and helpful attitude towards customers to enhance their travel experience. This role is suitable for candidates with a 10th-grade education and offers a great entry point into the airline and travel sector.

Duties and responsibilitiesBooking and reservations: Assisting customers with booking flights, modifying existing reservations, and selecting seats.Ticket issuance and payment: Issuing and reissuing tickets, processing payments via cash, credit cards, or other methods, and handling refunds.Customer inquiries: Providing flight information, including schedules, fares, and connections. They also answer questions about baggage policies, delays, and other travel-related issues.Check-in assistance: Helping passengers with the check-in process, verifying travel documents like passports and visas, and tagging checked baggage.Problem resolution: Addressing customer complaints, resolving ticketing issues, and assisting passengers affected by flight delays or cancellations.Coordination: Working with airlines and airport ground staff to ensure efficient operations and seamless customer service.Administrative tasks: Maintaining accurate records of bookings, transactions, and passenger information using airline reservation systems. Essential skills and qualificationsCustomer service skills: The ability to remain calm and professional while assisting a diverse range of passengers, especially those who may be frustrated or stressed.Computer literacy: Proficiency with airline reservation systems, also known as Global Distribution Systems (GDS), such as Amadeus, Sabre, or Galileo.Communication skills: Excellent verbal and interpersonal skills for clear and effective interaction with both passengers and other staff members.Attention to detail: Accuracy is critical when entering passenger details and processing tickets to avoid costly mistakes.

As an Airport Guest Relationship Executive, you will play a key role in ensuring a positive experience for all guests arriving at the airport. Your primary responsibility will be to assist passengers with their needs and provide excellent customer service.**Key Responsibilities:**- **Welcoming Guests**: Greet all arriving guests warmly and assist them with information about airport services, facilities, and amenities.- **Managing Queries**: Address any questions or concerns guests may have, ensuring they receive timely and accurate information.- **Coordinating Services**: Work closely with various airport departments to coordinate services like baggage handling, transportation, and lounge access for guests.- **Enhancing Guest Experience**: Proactively identify ways to improve the overall guest experience, providing feedback and suggestions to management when necessary.- **Reporting Issues**: Document and report any guest complaints or operational issues to ensure they are resolved quickly and efficiently.**Required Skills and Expectations:**- Strong communication skills are essential, as you will interact with guests from various backgrounds.- A friendly and approachable demeanor will help create a welcoming atmosphere.- Basic problem-solving skills will enable you to address guest concerns effectively.- Ability to work in a fast-paced environment and adapt to changing situations is crucial.- A minimum educational qualification of 12th grade is required.- No prior experience is necessary, making this a great opportunity for fresh graduates looking to start a career in customer service.

As an Airport Customer Service Associate, you will play a vital role in ensuring travelers have a pleasant experience at the airport. Your main duties will include:- **Assisting Passengers:** Help travelers with check-in procedures, guiding them through the airport processes to ensure a smooth journey.- **Addressing Inquiries:** Answer questions from passengers regarding flight schedules, baggage policies, and airport facilities, providing accurate information to enhance their experience.- **Handling Complaints:** Listen to passenger concerns and resolve issues calmly and effectively, helping to maintain a positive atmosphere.- **Coordinating with Airlines:** Work closely with various airline staff to ensure passengers receive timely and accurate updates about their flights.- **Maintaining Safety Standards:** Follow all airport regulations and safety protocols, ensuring a secure environment for both passengers and staff.- **Conducting Airport Services:** Assist with special requests like wheelchair assistance and lost baggage services, ensuring all passengers feel accommodated.To excel in this role, you should have strong communication skills to interact effectively with passengers and team members. Being friendly and approachable is essential, as you will be the first point of contact for travelers. Organizational skills and attention to detail are important for managing multiple tasks efficiently. You should also be able to work in a fast-paced environment, sometimes handling stressful situations calmly. A passion for customer service and the ability to work cooperatively as part of a team will be key to your success in this position.

As an Airport Guest Relationship Executive, you will play a crucial role in ensuring that travelers have a positive experience at the airport. Your focus will be on building good relationships with guests and assisting them throughout their journey.**Key Responsibilities:**- **Welcome Guests:** Greet guests upon arrival at the airport and make them feel comfortable and valued.- **Provide Information:** Assist travelers by providing accurate information about flight schedules, boarding gates, and airport facilities.- **Resolve Issues:** Handle guest complaints or issues professionally, ensuring prompt resolutions to maintain satisfaction.- **Assist with Services:** Aid guests in availing themselves of various services offered at the airport, such as lounges, check-in procedures, or baggage handling.- **Promote Safety and Security:** Ensure guests follow airport safety and security protocols for their protection and that of others.- **Maintain Records:** Keep accurate records of guest feedback and suggestions to improve service quality consistently.The ideal candidate will possess strong communication skills, with the ability to speak clearly and confidently. A positive attitude and a genuine interest in helping others are crucial for this role. You should be comfortable working in a fast-paced environment and be able to multitask efficiently. A high level of professionalism is expected, as you will represent the airport and its services. No prior experience is required, but a background in customer service is a plus. You must have completed your 12th grade and be ready to work full-time from the office in Bongaigaon.