Customer Retention Job Vacancies in Mumbai

We are looking for a CRM Executive to join our team in Andheri East. This is a full-time position suitable for fresh graduates or those with up to one year of experience.**Key Responsibilities:**- **Manage Customer Relationships:** Maintain and nurture relationships with clients to enhance customer satisfaction and loyalty.- **Data Entry and Management:** Accurately enter and update customer information in the CRM system to ensure data integrity and accessibility.- **Support Sales and Marketing Teams:** Collaborate with these teams by providing them with customer insights and data that can help improve their strategies and outreach.- **Respond to Customer Inquiries:** Address customer questions and concerns promptly and effectively, providing excellent service to maintain a positive company image.- **Monitor Customer Feedback:** Collect and analyze customer feedback to identify areas for improvement in service and product offerings.**Required Skills and Expectations:**Candidates should have a B.Sc degree and possess strong communication skills to effectively interact with customers and team members. Basic knowledge of CRM software would be an advantage. Attention to detail is crucial, as this role involves managing significant amounts of customer data. Adaptability and a willingness to learn are also important, as the candidate will be working in a dynamic environment. A proactive attitude towards problem-solving and a desire to contribute to team goals will be highly valued.

We are looking for a Customs Executive to join our team in Malad East. This is an entry-level position suitable for individuals with 0 to 1 year of experience. Candidates must have completed at least their 12th grade education.**Key Responsibilities:**- **Documentation Handling:** Prepare and manage all necessary customs documentation for imports and exports to ensure compliance with regulations.- **Customs Clearance:** Work with customs officials to facilitate the clearance of goods, ensuring all protocols are followed to avoid delays.- **Regulatory Compliance:** Stay updated with customs laws and regulations to ensure that all processes meet legal standards.- **Coordination with Stakeholders:** Communicate with shipping companies, freight forwarders, and other stakeholders to ensure smooth logistics and address any issues that arise.- **Data Entry and Record Keeping:** Maintain accurate records of transactions and customs declarations for future reference and audits.**Required Skills and Expectations:**Candidates should have a basic understanding of customs regulations, and good attention to detail to ensure accuracy in documentation. Strong communication skills are essential for effective interaction with various stakeholders. You should also have basic computer skills, particularly in data entry, to maintain records efficiently. Being a team player and having a willingness to learn are important traits for this position. Candidates should be able to work responsibly in an office environment and demonstrate a positive attitude towards tasks and challenges.

Multiple process5days working2 rotational week offDrop facility24*7 rotational shiftAge 38 max

Handle customer queries via phone, email, or chat efficiently and professionally.Provide accurate information and effective solutions to ensure customer satisfaction.Maintain high-quality service standards and adhere to company policies.Perform accurate data entry and documentation of customer interactions.Meet performance targets such as quality scores, turnaround time, and productivity.Resolve issues promptly while maintaining a positive customer experience.Uphold confidentiality and data security at all times.Adapt to various client processes, tools, and business requirements.Participate in regular training and skill development programs.Contribute to continuous process improvement and team collaboration.

Qualification: BE/Diploma (Mechanical/Automobile)/ MBA (In Marketing)Experience: 2-3 years (In Marketing)Languages Known: Regional Language & English*Candidate must have experience in Garage Equipment & Car Care Products.Developing sales strategies and plans to achieve sales and profit goals by leading, developing, and motivating sales associatesCollecting customer feedback and providing updates to senior management.Ensuring compliance with all company, state, and federal laws and regulationsUtilizing outbound telephone calls, email communications, and face-to-face meetings with customers to close sales.Developing and sustaining long-term relationships with customers.Collecting customer feedback and market research.

* customer telephonic interaction * fix appointment with executive for test drive

Software Sales & Implementation Executive Location: Mumbai, Maharashtra Job Type: Full-time Field Sales RoleAbout Torero Softwares Ltd:Torero Softwares Ltd provides Medica Ultimate, a powerful ERP solution for Pharma, FMCG, Surgical, General and Generic distributors, and retailers across India. We help businesses streamline operations, enhance efficiency, and drive growth with our trusted software.About the Role:We are hiring a Software Sales & Implementation Executive to drive sales and client onboarding for Medica Ultimate in Mumbai. This role involves meeting potential clients, demonstrating the software, and ensuring smooth implementation.Key Responsibilities: Lead Generation & Client Outreach Identify and approach potential clients through direct meetings, calls, and referrals. Product Demonstration Conduct software presentations and explain how Medica Ultimate benefits their business. Sales & Deal Closure Convert leads into customers by addressing queries and negotiating terms. Software Implementation & Training Ensure successful deployment and provide onboarding support. Client Relationship Management Build long-term partnerships and encourage repeat business.Who Can Apply? Experience: Minimum 2 years in software sales (In Any Industry). Skills: Strong sales, communication, and client-handling abilities. Must-Have: Willingness to travel for client meetings within Mumbai.Why Join Us? Career Growth: Fast-track promotion opportunities. Exciting Incentives: Performance-based rewards. Training & Development: Hands-on experience with Medica Ultimate. Apply Now! Send your CV to simran.jain@torero.in or WhatsApp/call 9702074236.

Key Responsibilities:o Provide outstanding customer service in an inbound calling process.o Manage customer queries and resolve issues effectively.o Work collaboratively with team members and ensure client satisfaction.o Handle calls and offer solutions in a professional and courteous manner.o Meet the key performance indicators (KPIs) for customer serviceRequired Skills and Qualifications: Mandatory: Graduation (Full-time or Part-time) Communication Skills:o Fluent in English & Hindi for CRT roles.o Good interpersonal and communication skills.Experience:o Freshers and experienced candidates (0-5 years) are welcome to apply.o Previous experience in customer service or sales is a plus.Shift Timings:o For Male Candidates: Rotational shifts (24/7).o For Female Candidates: Day rotational shift (No shifts beyond 8:30 PM).Work Schedule:o 5 days a week.o 2 rotational off-days.

Manages customer interactions, resolves queries, and builds relationships to ensure customer satisfaction and loyalty.

Role & responsibilities SALESInbound/Outbound calling on leads generated from various sources to offer full range of Jarvis products/subscriptions.Upsell/Cross-sell - Approach existing customers and explore the possibility of offering add-ons or alternative subscriptions to boost salesRenewals - Calling Customers before the end of their tenure to understand their journey and ensure maximum retention.Follow calling scripts and probe to understand and target the needs and interests of customersMaintain call logs, MIS and reporting details regarding calls.SERVICEAddressing the customer queries with timely responses, and collecting reviews and ratings for the service.Coordinating with the back-end team and making any necessary developments on the app or portal and also help identifying the bugs.Preferred candidate profileRM should excel in having good conversations with clients, exhibit mastery in our product, and have a positive outlook that is not put down by a bad customer interaction.Proficient with Ms-OfficeHighly organized and proficient at managing multiple tasks at the same timeStrong communication skills written and oralCreative, innovative, and always think outside the boxMetric driven and have the ability to draw insight from complex dataConfident with a dynamic personalitySales DrivenPerks and benefitsCompetitive CompensationFlexible working hours2nd and 4th Saturdays weekly offsAll Sundays weekly offsMentorship & Growth

-Engage with premium customers through outbound calls to build and maintain strong relationships.-customer needs and provide tailored solutions to enhance their experience with our products and services.-Address customer inquiries, concerns, and feedback promptly and professionally, ensuring a high level of satisfaction.-Collaborate with internal teams to resolve customer issues and improve service delivery.-Document customer interactions and maintain accurate records in the CRM system.-Conduct follow-ups with customers to ensure ongoing satisfaction and gather insights for continuous improvement.-Identify opportunities for upselling and cross-selling products and services to premium customers.-Assist in organizing customer events and engagement activities to foster community and loyalty

24/7 Business Support! Fluent English (written & verbal) for phone, email, chat & video calls. Strong computer skills & internet research are a must. US clients. Rotating shifts.

Responsibilities:1. Customer Interaction:o Greet customers warmly and assist them with inquiries, test drives, and vehicle selection.o Provide information about the features, specifications, and pricing of vehicles.o Address customer concerns and resolve complaints in a timely and professional manner.2. Service Coordination:o Schedule service appointments for customers and coordinate with the service department to ensure timely completion of repairs and maintenance.o Communicate service recommendations, estimates, and updates to customers in a clear and courteous manner.o Follow up with customers after service visits to ensure satisfaction and address any additional concerns.3. Customer Feedback and Surveys:o Collect feedback from customers regarding their experiences with the dealership/service center.o Conduct customer satisfaction surveys to identify areas for improvement and measure customer satisfaction levels.o Analyze survey results and collaborate with management to implement changes and enhancements based on customer feedback.4. Relationship Building:o Build and maintain strong relationships with customers to foster loyalty and repeat business.o Keep detailed records of customer interactions and preferences to personalize future interactions and offerings.o Proactively reach out to customers on special occasions such as birthdays and vehicle anniversaries to strengthen relationships.5. Product Knowledge and Training:o Stay updated on the latest vehicle models, features, and technologies to provide accurate information to customers.o Participate in training sessions and workshops to enhance product knowledge, sales skills, and customer service techniques.

- Respond to customer inquiries via phone, email, and chat.- Resolve customer issues efficiently.- Maintain accurate records of interactions.- Provide product information.- Attend meetings- Collaborate with other departments to improve customer experience- Understanding on Stock Market/ Mutual funds/PMS Services etc

Hiring for 100 Customer Service Executive Jobs in Mumbai, Thane, Navi Mumbai, for Freshers, Required Educational Qualification is : Higher Secondary with Good knowledge in Customer Relationship, Customer Care, Customer Retention, Customer Support, Customer Management etc.

Schedule: Morning shiftSupplemental pay types: Overtime payAbility to commute/relocate: Cuttack: Reliably commute or planning to relocate before starting work (Required)Education: Bachelor's (Preferred)Experience: Technical support: 1 year (Preferred) total work: 1 year (Preferred) Customer service: 1 year (Preferred)

Job Dimension: Ensure complete and correct information is transferred to the customer on every callShould handle the customers confidently and assertivelyEnsure 100% customer satisfaction on all the calls handled and improve the overall CSATShould be fine with rotational week offsas per the process requirement.Should be fine with all the shifts as per the company requirement.Ensure minimum login hours are metMeet the basic process metrics management like ConversionC-SAT scores, Call quality scores, Product test scoresetc as defined for his level.Reporting basic escalation to supervisor.Knowledge & Skills:Should be able to communicate in grammatically correct average EnglishShould be able to understand an comprehend English/HindiShould be able to speak professional and correct hindiClarity of Speech No MTI affecting pronunciation/UnderstandingProcess and product awarenessIndustry and domain knowledgeCustomers centricityShould have basic knowledge of operating computer start, restart, shut down, different parts Basic shortcuts CtrlS, Ctrl V, use of space bar, alt+tab, caps lock, etc- Should have basic typing knowledge.- 20 words per minuteFact Finding Analysis: Required as a part of day to day work to identify issues, analyze and escalate it to the concerned on time

ResponsibilitiesPlay an integral role in new business pitches and hold responsibility for the effective on-boarding of new clientsOperate as the lead point of contact for any and all matters specific to your customersDevelop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsorsMine the existing accounts for new business possibilities and utilising available resources to drive account retention and growthProactively assess, clarify, and validate customer needs on an ongoing basis and document as SOWWork cross-functionally with business development, marketing, technology and finance team to ensure the timely and successful delivery of the solutions according to customer needs and objectivesAnalyze latest marketing trends using CRM and analytics tools and tracking competitors activities and providing valuable inputs for fine-tuning marketing strategies.RequirementsBachelors degree or higher in Sales/Marketing, Logistics, Supply Chain Management or related field from top-tier management school4+ years of experience in enterprise account management or business development in a SaaS companyAbility to provide client service to a large number of client accounts with passion, strong initiatives and positive attitudeAdvanced skill-set for driving system integrations, gathering requirements, writing SOWs, documenting RFI/RFPs and cross-functional project managementExcellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environmentsConsultative sales background or experience as a solutions engineer is a plusConfident and dynamic working persona, which can bring fun to the team, and sense of humor, is a plusStrong organizational skills, judgment and decision-making skills, and the ability to work under continual deadline pressure