Freshers & Experience || Full Time || Air Ticketing Executive

Fly Careers

0 - 1 Years
36 Openings
2.5 - 7.0 Lac/Yr
Posted 46 days ago
Face-to-Face interview
Guwahati

Key Skills

Customer Relationship Air Ticketing Ticket Booking

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Job Description

As an Airport Ticketing Staff member based in Guwahati, you will play a vital role in ensuring travelers have a smooth experience at the airport. Your main tasks will include ticket issuance, customer service, and other administrative duties related to flight operations.

**Key Responsibilities:**

- **Ticket Issuance**: You will process ticket bookings and modifications, ensuring that passengers receive the correct information and confirmations for their travels.

- **Customer Assistance**: Providing excellent customer service is essential. You will help travelers with inquiries about flight schedules, baggage policies, and ticketing procedures.

- **Check-in Support**: Assisting passengers during the check-in process, ensuring they have all necessary documents and their boarding passes are issued correctly.

- **Problem Resolution**: Handling any issues that may arise, such as flight delays or cancellations, to provide quick solutions and maintain customer satisfaction.

- **Documentation Handling**: Managing passenger records and maintaining accurate databases for ticket sales, refunds, and other transactions.

**Required Skills and Expectations:**

Candidates should have completed a minimum of 10th grade education and possess good communication skills in English and regional languages. Basic computer skills are necessary for operating ticketing software and databases. Attention to detail is critical for ensuring accuracy in ticketing and documentation. A friendly and approachable demeanor is important, as you will interact with various passengers daily. Flexibility in work hours, including weekends and holidays, is expected to accommodate flight schedules.