Air Ticketing Executive Jobs For Freshers - Kolkata

Duties and responsibilities

Booking and reservations: Assisting customers with booking flights, modifying existing reservations, and selecting seats.

Ticket issuance and payment: Issuing and reissuing tickets, processing payments via cash, credit cards, or other methods, and handling refunds.

Customer inquiries: Providing flight information, including schedules, fares, and connections. They also answer questions about baggage policies, delays, and other travel-related issues.

Check-in assistance: Helping passengers with the check-in process, verifying travel documents like passports and visas, and tagging checked baggage.

Problem resolution: Addressing customer complaints, resolving ticketing issues, and assisting passengers affected by flight delays or cancellations.

Coordination: Working with airlines and airport ground staff to ensure efficient operations and seamless customer service.

Administrative tasks: Maintaining accurate records of bookings, transactions, and passenger information using airline reservation systems.

Essential skills and qualifications

Customer service skills: The ability to remain calm and professional while assisting a diverse range of passengers, especially those who may be frustrated or stressed.

Computer literacy: Proficiency with airline reservation systems, also known as Global Distribution Systems (GDS), such as Amadeus, Sabre, or Galileo.

Communication skills: Excellent verbal and interpersonal skills for clear and effective interaction with both passengers and other staff members.

Attention to detail: Accuracy is critical when entering passenger details and processing tickets to avoid costly mistakes.

• Experience

  0 - 1 Years

• No. of Openings

  80

• Education

  12th Pass

• Role

  Airport Ticketing Staff

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  kolkata