Air Ticketing Executive Jobs For Freshers - Kolkata

Fly Careers

duties and responsibilities

booking and reservations: assisting customers with booking flights, modifying existing reservations, and selecting seats.

ticket issuance and payment: issuing and reissuing tickets, processing payments via cash, credit cards, or other methods, and handling refunds.

customer inquiries: providing flight information, including schedules, fares, and connections. they also answer questions about baggage policies, delays, and other travel-related issues.

check-in assistance: helping passengers with the check-in process, verifying travel documents like passports and visas, and tagging checked baggage.

problem resolution: addressing customer complaints, resolving ticketing issues, and assisting passengers affected by flight delays or cancellations.

coordination: working with airlines and airport ground staff to ensure efficient operations and seamless customer service.

administrative tasks: maintaining accurate records of bookings, transactions, and passenger information using airline reservation systems.

essential skills and qualifications

customer service skills: the ability to remain calm and professional while assisting a diverse range of passengers, especially those who may be frustrated or stressed.

computer literacy: proficiency with airline reservation systems, also known as global distribution systems (gds), such as amadeus, sabre, or galileo.

communication skills: excellent verbal and interpersonal skills for clear and effective interaction with both passengers and other staff members.

attention to detail: accuracy is critical when entering passenger details and processing tickets to avoid costly mistakes.

• Experience

  0 - 1 Years

• No. of Openings

  80

• Education

  12th Pass, 10th Pass, Bachelor of Hotel Management

• Role

  Airport Ticketing Staff

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  kolkata