Customer Management Job Vacancies in Kolkata

We are looking for a dedicated Customer Care Executive to join our team. This is a full-time position that will allow you to work from home, making it ideal for freshers who have completed their 12th grade education. Female candidates are encouraged to apply.**Key Responsibilities:**- Responding to Customer Inquiries: You will handle incoming calls, chats, and emails from customers, answering their questions and providing information about our products and services.- Resolving Customer Issues: You will assist customers in resolving complaints or problems related to their orders, ensuring a positive experience for each customer.- Maintaining Customer Records: You will keep accurate and detailed records of customer interactions, noting any issues or feedback to help improve our services.- Providing Product Knowledge: You will stay informed about our products and services so you can give customers the most accurate information and support.- Collaborating with Team Members: You will work with other team members to share information and solve complex issues to enhance customer satisfaction.**Required Skills and Expectations:**Candidates should have excellent communication skills in English, both spoken and written. A pleasant and friendly demeanor is essential for interacting with customers. You should be patient and able to work under pressure, as well as demonstrate problem-solving abilities. Basic computer skills and familiarity with customer service software are also important. Being a team player and being adaptable to changing situations will help you succeed in this role.

We are seeking a Front Office Executive to be the first point of contact for our organization at our Kolkata office. This role is ideal for freshers who have completed their 12th grade and are excited to start their career in a professional environment.**Key Responsibilities:**- **Greeting Visitors:** Welcome clients and visitors warmly, ensuring they feel comfortable and attended to upon arrival at the office.- **Managing Phone Calls:** Answer incoming calls professionally, directing them to the appropriate departments or staff members efficiently.- **Handling Inquiries:** Respond to general inquiries in person or over the phone, providing helpful information about the companys services and policies.- **Scheduling Appointments:** Assist in managing appointments and meetings, coordinating schedules between clients and staff to ensure smooth operations.- **Maintaining Office Records:** Keep accurate records of visitor logs and office supplies, ensuring that the front office is organized and well-maintained.- **Supporting Administrative Tasks:** Assist with various administrative duties as needed, contributing to the overall efficiency of the office.The ideal candidate should possess good communication skills and a friendly demeanor. A professional appearance and behavior are essential for creating a positive first impression for visitors. Basic computer skills are also necessary for managing office tasks efficiently. A proactive attitude and the ability to work well under pressure will contribute to your success in this role. This position requires a full-time commitment and is based in the office, allowing you to engage directly with clients and colleagues alike.

As an Airport Ground Staff member in Kolkata, you will be an essential part of the airport operations team. This full-time position is suitable for candidates with little to no experience. **Key Responsibilities:**- **Passenger Assistance:** Provide help to passengers at various stages, such as checking in and boarding. You will guide them through the processes and ensure their journey begins smoothly.- **Baggage Handling:** Manage the loading and unloading of luggage. This includes ensuring that bags are transported safely to and from the aircraft without damage.- **Check-in Operations:** Facilitate the check-in process for passengers by operating check-in kiosks and ensuring all necessary documentation is completed correctly.- **Customer Service:** Handle inquiries and resolve issues related to flights, lost luggage, or delays. Good communication with passengers will help enhance their travel experience.- **Safety and Security Checks:** Conduct safety checks on boarding passes and identity verification. You will play a vital role in maintaining a secure environment in the airport.**Required Skills and Expectations:**- Strong communication skills are essential to interact effectively with passengers and colleagues.- A friendly and approachable demeanor will help create a positive atmosphere for travelers.- Basic computer skills are needed to operate check-in systems and access information.- The ability to work in a fast-paced environment is crucial, as airport operations can be busy and dynamic.- A team-oriented mindset is important to collaborate effectively with other staff members for smooth operations. Candidates should demonstrate a willingness to learn and adapt to airport procedures and safety regulations.

We are seeking a skilled Project Manager to oversee our projects in Kolkata, India. This full-time position is ideal for candidates with 5 to 10 years of experience in project management and holds a graduate degree. Key Responsibilities:1. **Project Planning**: Develop clear project plans that outline tasks, timelines, and resource allocations to ensure projects are completed on time and within budget.2. **Team Coordination**: Collaborate with different teams to ensure everyone understands their roles and responsibilities, fostering a productive and positive work environment.3. **Progress Tracking**: Monitor project progress through regular check-ins and reports, identifying any issues early and implementing solutions to keep the project on track.4. **Stakeholder Communication**: Maintain open lines of communication with stakeholders, providing updates and addressing any concerns they may have throughout the project lifecycle.5. **Quality Assurance**: Ensure that all project deliverables meet the required standards and specifications, making adjustments as necessary to achieve desired outcomes.6. **Risk Management**: Identify potential project risks and develop mitigation strategies to handle any unexpected challenges that may arise.Required Skills and Expectations:The ideal candidate should have strong leadership skills, the ability to multitask and prioritize effectively, and excellent communication skills. A proactive attitude toward problem-solving, along with proficiency in project management tools and software, is essential. Candidates should also demonstrate a strong ability to work collaboratively within a team-driven environment.

Requirement - Field sales Salary - Based on job role. Good incentives. Reward given on finishing the targetTraining provided. Full time and part time job are available. Work from home opportunity is also provided for part time job Time - 12 to 3 pm Contact number or Whatsapp CV - 8910117032

We are seeking a dynamic and customer-focused Relationship Manager to manage client relationships, provide personalized matchmaking services, and achieve assigned business targets. The ideal candidate will be responsible for ensuring high customer satisfaction, driving membership upgrades, maintaining regular client engagement, and supporting clients throughout their matrimony journey.Key ResponsibilitiesClient Relationship ManagementBuild and maintain strong relationships with assigned clients.Understand client preferences, expectations, and partner requirements.Provide personalized matchmaking assistance and recommendations.Conduct regular follow-ups with clients regarding profile activity and match responses.Ensure a high level of customer satisfaction through timely and professional service.Address client concerns, objections, and escalations effectively.Service DeliveryGuide clients on profile enhancement and effective usage of matrimony services.Coordinate introductions and facilitate communication between prospective matches.Monitor client engagement and proactively suggest suitable profiles.Maintain accurate records of client interactions in the CRM system.Ensure service commitments and quality standards are consistently met.Sales & Revenue GenerationAchieve monthly, quarterly, and annual revenue targets.Drive membership renewals, upgrades, and premium service sales.Identify cross-selling and upselling opportunities.Convert leads and inquiries into paid memberships.Maintain target achievement while ensuring a positive customer experience.Performance & ReportingTrack daily activities, conversions, and client interactions.Prepare and submit performance reports to management.Maintain data accuracy and compliance with company policies.Contribute to team goals and participate in performance review meetings.Key Performance Indicators (KPIs)Revenue target achievement.Membership renewal and upgrade conversion rate.Customer satisfaction score.Client retention rate.Number of successful profile engagements/interactions.Follow-up and service quality adherence.Required QualificationsBachelor's degree in Business Administration, Marketing, Communications, or related field.

We are looking for a Back Office Assistant to support our team in the New Market Area. This is a full-time position suitable for candidates with 0 to 3 years of experience. A minimum education level of 10th pass is required.**Key Responsibilities:**- **Data Entry:** Accurately input and update data in our systems, ensuring information is current and accessible.- **Documentation:** Assist in organizing and maintaining files and documentation, helping to keep our records in order and easy to retrieve.- **Communication:** Handle communication with other departments and clients, supporting team members and improving workflow.- **Inventory Management:** Help track office supplies and manage stock levels, ensuring that necessary materials are available when needed.- **Routine Administrative Tasks:** Perform various office tasks such as photocopying, filing, and scanning documents to support daily operations.**Required Skills and Expectations:**Candidates should be detail-oriented and possess good organizational skills. Basic computer skills, including knowledge of Microsoft Office, are essential. Strong communication abilities, both verbal and written, will help in interacting effectively with team members and clients. We expect candidates to work well under pressure and be able to manage time efficiently. A willingness to learn and adapt to new tasks is important, as is the ability to work independently as well as part of a team.

Urgent Hiring - TelecallerJoomvista Hospitality Pvt. Ltd.Position: Telecaller Executive Job Type: Full-TimeNumber of Openings: 15Salary* 1,25,000 - 1,50,000 (Salary based on interview performance and experience)* Plus attractive incentives on every successful sale* High performers have excellent earning potential through incentives.Job LocationJoomvista Hospitality Pvt. Ltd.Saltee Plaza, 6th Floor, Dum Dum, Nager bazarJob Responsibilities* Make outbound calls to potential customers and generate sales.* Explain the companys hospitality products and services professionally.* Build and maintain strong customer relationships.* Understand customer requirements and provide suitable solutions.* Follow up with interested customers and convert leads into sales.* Maintain accurate records of customer interactions and sales.* Achieve daily, weekly, and monthly sales targets.* Coordinate with the sales team to ensure smooth customer onboarding.Requirements* Excellent communication and convincing skills.* Basic computer knowledge.* Positive attitude with a customer-focused approach.* Ability to work in a target-driven environment.* Freshers and experienced candidates are welcome to apply.* Prior telecalling or sales experience will be an added advantage.Why Join Us?* Competitive salary with performance-based pay.* Attractive incentives on every successful sale.* Fast career growth opportunities.* Professional training and continuous skill development.* Friendly and supportive work environment.* Recognition and rewards for top performers.* Opportunity to build a successful career in the hospitality industry.* Work with a growing and dynamic organization that values talent and dedication.Benefits* Fixed salary plus unlimited earning potential through incentives.* Career advancement opportunities.* Performance recognition programs.* Supportive management and team culture.* Stable full-time employment.Kickstart Your Career With Joomvista Hospitality Pvt. Ltd.If youre confident, energetic, and passionate about sales, this is your chance to grow with one of the fastest-growing hospitality companies. Whether youre starting your career or looking for your next big opportunity, we provide the platform, training, and rewards to help you succeed.Apply now and become a part of our growing team. Your success starts here !!

Food delivery by pidgeLocation available in - kalighatGuaranteed Fixed Earning (Base Cost)Weekday (Mon-Thu) - Rs 32WeekEnd (Fri-Sun) - Rs 40aranteed Order Surge[8AM-3PM & 7PGuaranteedM-12AM] - Rs 15- 25Any other time - upto Rs 05First Mile Payout distance - Rs 3 / KmLast Mile Payout distance - Rs 10/KmDaily Earning ---insentive500 -------------1001000------------ 3001500-------------5002000-------------7002500-------------10003000-------------1300HR contact - 8777017938 (TL)Vehicle type - bike / cycle / EVApply document - Aadhar card, PAN card , valid mobile numberMonthly salary up to - 20k - 45K

In this role as an Office Assistant in Kolkata, you will play a vital part in ensuring our daily office operations run smoothly. **Key Responsibilities:**- **Administrative Support:** Assist in managing daily administrative tasks like filing, scanning documents, and maintaining office supplies to keep the office organized and efficient.- **Communication Handling:** Respond to phone calls and emails, and direct inquiries to the appropriate team members, ensuring clear and timely communication within the office.- **Scheduling:** Help in scheduling meetings and appointments, coordinating calendars, and organizing meeting spaces to maximize productivity.- **Data Entry:** Accurately input and maintain data in company databases and spreadsheets, ensuring that all information is current and correctly recorded.- **Visitor Assistance:** Welcome and assist guests and clients by providing them with necessary information and directing them to the right personnel.**Required Skills and Expectations:**- **Communication Skills:** You should be able to communicate clearly and effectively, both in writing and verbally, to engage with colleagues and clients.- **Organizational Skills:** Strong organizational abilities are essential to manage multiple tasks and maintain an orderly work environment.- **Attention to Detail:** You must show a keen attention to detail to ensure accurate data entry and document management.- **Basic Computer Skills:** A good understanding of Microsoft Office and other office software is required for efficient task execution.- **Team Player:** You should be able to work collaboratively with others and be open to help wherever necessary to ensure team success. This is an excellent opportunity for someone at the beginning of their career or looking for practical office experience.

Helped in shop sales, arranged products properly, assisted in loading and unloading goods, and supported senior staff in daily store activities.

As a Relationship Manager, you will be the main point of contact for our clients, ensuring their needs are met and fostering strong, long-lasting relationships. Your role will be crucial in enhancing customer satisfaction and driving business growth.**Key Responsibilities:**- **Client Communication:** Engage with clients regularly to understand their needs and provide support, ensuring open lines of communication to maintain strong relationships.- **Account Management:** Oversee a portfolio of clients, ensuring all aspects of their accounts are managed effectively and efficiently to enhance customer satisfaction.- **Problem Resolution:** Address any client concerns or issues promptly, providing solutions that meet their expectations and ensure a positive experience.- **Reporting:** Prepare regular reports on account activity and performance trends to inform management and identify areas for improvement.- **Collaboration:** Work closely with other teams (sales, marketing, and operations) to provide clients with seamless service and to achieve overall business objectives.**Required Skills and Expectations:**To excel in this role, you should have 1 to 3 years of experience in relationship management or a similar field. Strong communication skills are essential, as you will be interacting with clients daily. You should be adept at problem-solving and possess a customer-centric mindset to enhance client relationships. Familiarity with account management software and a solid understanding of business practices will help you thrive. The ability to work well in a team and adapt to a dynamic work environment is also crucial for success in this role.

We are seeking a Ground Staff Supervisor in Kolkata, India, to oversee daily operations and ensure smooth functioning at our facility. This entry-level role requires a commitment to teamwork and effective communication.Key Responsibilities:1. **Team Coordination**: Supervise and coordinate ground staff activities to maintain efficiency. Ensure all team members understand their tasks and work together smoothly.2. **Training and Support**: Provide new staff with training on procedures and safety protocols. Offer guidance to improve their performance and ensure adherence to company standards.3. **Monitoring Operations**: Observe daily operations to identify areas for improvement. Ensure that the work environment remains organized, clean, and compliant with safety regulations.4. **Customer Service**: Address customer inquiries and resolve any issues. Maintain a welcoming atmosphere to ensure a positive experience for all visitors.5. **Reporting**: Keep accurate records of daily activities, staff performance, and any incidents that occur. Report these findings to management regularly.Required Skills and Expectations:Candidates should possess excellent communication and interpersonal skills to effectively interact with staff and customers. A high level of organization is needed to manage tasks and ensure operational efficiency. Familiarity with basic safety protocols is essential. A positive attitude and a strong work ethic are expected to foster a cooperative team environment. Prior experience is not required, making this an excellent opportunity for freshers looking to start their careers in a supportive role.

We are hiring for field sales executive position . Fresher can apply. Experience can also be welcomed. Candidates must carry an updated CV, Aadhar card, Pan Card , Class 12 result, Graduation certificate, cancel cheque

As an Airline Supervisor, you will play a crucial role in ensuring smooth operations at the airport. Your main responsibility will be to manage staff and assist passengers throughout their travel experience.**Key Responsibilities:**- **Supervising Staff:** You will oversee the team working at the airport, ensuring they perform their duties efficiently and follow company policies.- **Customer Assistance:** You will be the point of contact for passengers, addressing their queries, providing information, and assisting with any issues they may face during their journey.- **Checking Flight Schedules:** You will monitor flight arrivals and departures, ensuring that information is communicated clearly to both staff and passengers.- **Coordinating Operations:** You will collaborate with various departments, including ticketing and baggage handling, to ensure all areas work together seamlessly.- **Maintaining Safety Standards:** You will ensure all safety procedures and regulations are followed, helping to create a safe environment for both passengers and staff.**Required Skills and Expectations:**The ideal candidate should have a pleasant personality and strong communication skills to effectively interact with passengers and team members. Basic computer skills are essential for managing flight information and schedules. A high level of organization is important for coordinating tasks and solving problems quickly. As you will be working on the front line, a customer-focused attitude is crucial for providing excellent service. Candidates should be flexible and able to work in a fast-paced environment, displaying a willingness to learn and adapt.

We are looking for an energetic Airline Customer Service Executive to join our team in Kolkata. In this role, you will be the first point of contact for our passengers, ensuring they have a pleasant and stress-free travel experience. **Key Responsibilities:**- **Assist Passengers:** Help customers with their inquiries about flights, schedules, and bookings over the phone and in-person. This ensures they receive the information they need quickly and accurately.- **Check-in Support:** Manage the check-in process for passengers, including issuing boarding passes and tagging luggage, to ensure a smooth boarding experience.- **Handle Complaints:** Address and resolve customer complaints or issues professionally, providing effective solutions to enhance passenger satisfaction.- **Promote Services:** Inform customers about additional services and products we offer, encouraging them to make bookings for special amenities or upgrades.- **Maintain Records:** Ensure accurate documentation of customer interactions and transactions to facilitate seamless future communications.**Required Skills and Expectations:**Candidates should have a minimum of a 10th-grade education and be open to working full-time from the office. While prior experience is not required, a passion for customer service is essential. Strong communication skills, both verbal and written, are necessary to interact positively with passengers. Additionally, candidates must be able to work in a fast-paced environment, remain calm under pressure, and display strong problem-solving abilities. Flexibility to work varying shifts, including weekends and holidays, is also expected.

As an Airport Manager in Kolkata, you will oversee airport operations, ensuring safety, efficiency, and customer satisfaction. This entry-level role is ideal for someone eager to start their career in the aviation industry.Key Responsibilities:- Manage daily airport operations: You will coordinate various airport activities, ensuring everything runs smoothly from arrivals to departures.- Ensure safety compliance: Your role involves enforcing safety regulations to keep passengers and staff safe at all times.- Oversee customer service: You will handle passenger inquiries and concerns, ensuring a positive travel experience for everyone.- Collaborate with airlines and vendors: Building relationships with airline representatives and service providers will be essential for smooth operations.- Monitor staff performance: You will support and guide airport staff, helping them perform their duties efficiently.Required Skills and Expectations:Candidates should have strong communication skills to interact with staff, passengers, and service providers effectively. Being organized and detail-oriented is crucial for managing multiple tasks and ensuring operations run smoothly. A willingness to learn and adapt to new procedures in a fast-paced environment is important. Since you will work full-time at the office, punctuality and reliability are essential. An educational background of at least 10th pass is required, making this position accessible for entry-level applicants. Enthusiasm for the aviation industry will help you succeed in this role.

As an Airport Cargo Loader in Kolkata, you will play a vital role in ensuring that cargo is handled efficiently at the airport. This full-time position is suitable for individuals with little to no experience, making it a great opportunity for recent school graduates.Key Responsibilities:- **Loading Cargo**: You will be responsible for loading cargo onto aircraft, ensuring that all items are securely placed and balanced to comply with safety regulations.- **Unloading Cargo**: After flights arrive, you will unload cargo from the aircraft, ensuring that all items are handled carefully to prevent damage.- **Inspection**: Conduct visual inspections of cargo for any damages. If you identify any issues, you will report them immediately to your supervisor.- **Safety Compliance**: Follow all safety procedures and guidelines while performing your duties to ensure a safe working environment for yourself and your colleagues.- **Documentation**: Assist in maintaining accurate records of cargo movements. This includes tracking incoming and outgoing shipments.Required Skills and Expectations:Candidates must have completed at least their 10th grade. Basic understanding of cargo handling is a plus, but not mandatory as training will be provided. Strong attention to detail is crucial for this role to ensure cargo is loaded and unloaded safely and accurately. Candidates should be physically fit as the job involves lifting and moving heavy items. Good communication skills and the ability to work well in a team are also important for success in this role. Reliability and a positive attitude towards work are expected.

We are seeking a dedicated Airline Supervisor to join our team in Kolkata. This entry-level position is ideal for individuals who are passionate about the aviation industry and want to develop their careers in a dynamic environment.Key Responsibilities:1. **Supervise Daily Operations**: Oversee the activities at the airport, ensuring that all tasks are completed efficiently and safely. This includes monitoring check-in processes and boarding procedures.2. **Customer Service Management**: Assist passengers with their inquiries and needs, providing exceptional customer service to enhance their travel experience.3. **Team Coordination**: Work closely with staff members to ensure effective communication and teamwork. This includes briefing the team on daily schedules and tasks.4. **Safety Compliance**: Ensure that all airline procedures comply with safety regulations and protocols, helping to maintain a secure environment for passengers and staff.5. **Problem Resolution**: Address any issues that arise during operations promptly and effectively, including flight delays or passenger complaints.Required Skills and Expectations:Candidates should have a minimum of a 10th-grade education. Strong communication skills are essential, as you will engage with passengers and staff regularly. The ability to work in a fast-paced environment is important, along with problem-solving skills. A friendly and professional demeanor is expected, as you represent the airline and contribute to a positive travel experience for everyone. While prior experience is not required, a willingness to learn and adapt is crucial for success in this role.