Customer Management Job Vacancies in Kolkata

We need Relationship Managers for a leading Bank. Candidate must have background of handling small commercial vehicle loans for minimum 2 years. Freshers & others backgrounds please don't apply for this job. Immediate Joiners are highly preferred. Call at 8918082407 or drop your updated CV at surajit.guhathakurta@kotak.com urgently.

The Relationship Manager is responsible for building and maintaining strong relationships with clients to ensure their satisfaction and success.Key Responsibilities:- Client Relationship Management: Develop and nurture relationships with clients by understanding their needs and providing tailored solutions. This helps in retaining customers and enhancing long-term loyalty.- Communication: Act as the main point of contact for clients and communicate effectively about products and services. Clear communication aids in addressing client queries and building trust.- Problem Resolution: Address and resolve any client concerns or issues in a timely manner. Quick problem-solving enhances client satisfaction and strengthens their trust in the company.- Sales Support: Assist in identifying opportunities for upselling and cross-selling products to clients. This not only boosts sales but also ensures clients are aware of all available services that may benefit them.- Feedback Collection: Gather feedback from clients regarding their experiences and expectations. The information gathered can be used to improve services and meet client needs better.- Reporting: Maintain accurate records of client interactions and prepare regular reports for management review. This ensures that management is informed about client satisfaction and any ongoing issues.To be successful in this role, candidates should possess excellent communication and interpersonal skills, demonstrating the ability to connect with diverse clients. A problem-solving mindset is crucial, along with a strong focus on customer service. Candidates should be proactive, organized, and able to work independently as well as part of a team. Relevant experience in client-facing roles is preferred.

We are looking for a Receptionist Cum Executive Assistant who will play a vital role in our team in Kolkata. This position is ideal for individuals with 0 to 1 year of experience and requires at least a 10th-grade education. Your primary responsibilities will include:- Greeting Visitors: Welcome guests and clients warmly, ensuring a positive first impression of the organization.- Managing Phone Calls: Answer and direct phone calls, providing information to clients and colleagues in a clear and friendly manner.- Scheduling Appointments: Maintain the calendar for the executives, scheduling meetings and ensuring all parties are informed.- Administrative Support: Assist with various administrative tasks, such as filing documents and preparing reports, to keep operations running smoothly.- Office Supplies Management: Monitor the inventory of office supplies and order new items as needed to ensure the office remains well-stocked.The ideal candidate should possess excellent communication and interpersonal skills, with a friendly and approachable demeanor. Strong organizational skills are required to manage multiple tasks efficiently. Proficient computer skills, including familiarity with basic software programs, are essential. You should be detail-oriented, ensuring accuracy in all tasks, and demonstrate a willingness to learn and adapt in a fast-paced environment. A professional attitude, punctuality, and a strong sense of responsibility are vital for success in this role.

We are looking for a Back Office Officer to support our operations at our office in Sector 2, Salt Lake City, Kolkata. The ideal candidate is organized, detail-oriented, and eager to learn. No experience is necessary, making this a great opportunity for recent school graduates.Key Responsibilities:1. Data Entry: Accurately input and maintain important company information in databases to ensure all records are correct and up-to-date.2. Documentation: Organize and file physical and digital documents, making sure that all paperwork is easy to access and stored properly.3. Support Team Operations: Collaborate with different departments by providing administrative support, which includes preparing reports and handling inquiries.4. Communication: Assist in responding to phone calls and emails professionally, helping to direct inquiries to the appropriate team members.Required Skills and Expectations:Candidates should have a minimum of a 12th-grade education and possess basic computer skills, including proficiency in word processing and spreadsheet applications. Good communication skills are essential, as the role involves interacting with team members and clients. Attention to detail and strong organizational skills will help ensure efficient operations. A positive attitude and a willingness to learn will make candidates stand out in this entry-level position.

We are seeking a Cafeteria Manager to oversee daily operations in our cafeteria in Jadavpur, Kolkata. This role is suitable for those with 0 to 5 years of experience and requires at least a 10th-grade education. Key Responsibilities: Urgent Requirement..Cafeteria Sales/Service Person.Duty Timing 9 HoursWeekly 1 Day OffBenefits : ESI,PF,OT,BONUS1. Daily Operations Management: You will ensure the cafeteria runs smoothly, including managing food preparation, service, and cleanliness. 2. Staff Supervision: You will lead a team of cafeteria staff, assigning tasks and helping to train new employees to maintain high service standards.3. Menu Planning: You will develop a diverse and appealing menu that meets the needs of our customers and adheres to food safety regulations.4. Inventory Management: You will monitor food and supply inventories, placing orders as necessary, and managing budget constraints effectively.5. Customer Service: You will engage with customers, respond to their feedback, and strive to create a welcoming environment.Required Skills and Expectations:The ideal candidate should have strong organizational skills and the ability to manage multiple tasks efficiently. Good communication skills are essential for interacting with staff and customers. You should be comfortable working in a fast-paced environment and must be knowledgeable about food safety practices. Attention to detail and a passion for food service will help ensure that the cafeteria meets the highest standards of quality and service.

We are looking for a dedicated Relationship Manager in Kolkata, India, to build and maintain strong relationships with clients. The ideal candidate will have 1 to 2 years of experience and a graduate degree.Key Responsibilities:1. Client Engagement: Establish and maintain connections with clients to understand their needs and ensure satisfaction, fostering long-term loyalty.2. Problem Solving: Address client concerns and resolve issues promptly, acting as the main point of contact for inquiries and support.3. Product Knowledge: Stay informed about our products and services to provide accurate information and offer tailored solutions to clients.4. Reporting: Prepare regular reports on client interactions and feedback, helping to improve service and identify growth opportunities.5. Collaboration: Work closely with other departments, such as sales and marketing, to ensure alignment in client servicing and to enhance the overall client experience.Required Skills and Expectations:The ideal candidate should possess excellent communication and interpersonal skills to interact effectively with clients and colleagues. Strong problem-solving abilities are essential for addressing client issues. A basic understanding of client relationship management principles is needed, along with the ability to use customer relationship management (CRM) software. We expect a proactive attitude and the capability to work both independently and as part of a team, ensuring that client needs are met consistently and efficiently. The ability to manage multiple tasks while maintaining attention to detail is crucial in this role.

We are looking for an Operations Assistant to help support our daily business activities in Kolkata. This is a full-time position suitable for male candidates with a minimum educational qualification of 12th pass and no prior experience is required.Key Responsibilities:- Support Daily Operations: Assist in various tasks that keep the office running smoothly, such as maintaining inventory and organizing supplies.- Data Entry and Documentation: Enter and manage data in spreadsheets and documents, ensuring information is accurate and up to date.- Communication: Respond to emails and calls in a professional manner, addressing inquiries or routing them to the appropriate team member.- Schedule Management: Help organize meetings and appointments, ensuring all necessary materials are prepared in advance.- Reporting: Prepare basic reports as required by the management, summarizing operational activities or data.Required skills and expectations include:- Attention to Detail: Must be meticulous with tasks and ensure accuracy in documentation and data.- Basic Computer Skills: Familiarity with common software applications like Microsoft Office is essential for data entry and report generation.- Good Communication Skills: Ability to communicate clearly and effectively in both written and verbal forms is important for collaboration.- Team Player: Willingness to work closely with others in a team environment and support various departments as needed.- Adaptability: Must be flexible and willing to learn new tasks or adapt to changing priorities in a fast-paced office setting.

We are looking for enthusiastic and motivated female candidates for the role of Customer Care Executive in Kolkata. This is a full-time, work-from-home opportunity for freshers who have completed their 12th grade.Key Responsibilities:- Respond to Customer Inquiries: You will answer calls and messages from customers, helping them with their questions and concerns to ensure a positive experience.- Provide Product Information: You will share knowledge about our products and services, helping customers make informed decisions based on their needs.- Resolve Issues: You will assist in resolving customer complaints or issues efficiently and professionally, ensuring customer satisfaction.- Document Customer Interactions: You will keep accurate records of customer interactions and feedback, helping the team improve service processes.- Follow Up With Customers: You will proactively reach out to customers to gather feedback and ensure they are satisfied with the service provided.Required Skills and Expectations:Candidates should have strong communication skills, both verbal and written, as you will interact with customers regularly. A friendly and patient attitude is essential to handle various customer situations positively. You should be tech-savvy, with a good understanding of computer systems and software. Time management and the ability to work independently are crucial, as this role requires a strong commitment to meet customer needs from home. A basic understanding of customer service principles will be advantageous.

We are looking for a dedicated Customer Care Executive to join our team. This is a full-time position that will allow you to work from home, making it ideal for freshers who have completed their 12th grade education. Female candidates are encouraged to apply.Key Responsibilities:- Responding to Customer Inquiries: You will handle incoming calls, chats, and emails from customers, answering their questions and providing information about our products and services.- Resolving Customer Issues: You will assist customers in resolving complaints or problems related to their orders, ensuring a positive experience for each customer.- Maintaining Customer Records: You will keep accurate and detailed records of customer interactions, noting any issues or feedback to help improve our services.- Providing Product Knowledge: You will stay informed about our products and services so you can give customers the most accurate information and support.- Collaborating with Team Members: You will work with other team members to share information and solve complex issues to enhance customer satisfaction.Required Skills and Expectations:Candidates should have excellent communication skills in English, both spoken and written. A pleasant and friendly demeanor is essential for interacting with customers. You should be patient and able to work under pressure, as well as demonstrate problem-solving abilities. Basic computer skills and familiarity with customer service software are also important. Being a team player and being adaptable to changing situations will help you succeed in this role.

We are seeking a Front Office Executive to be the first point of contact for our organization at our Kolkata office. This role is ideal for freshers who have completed their 12th grade and are excited to start their career in a professional environment.Key Responsibilities:- Greeting Visitors: Welcome clients and visitors warmly, ensuring they feel comfortable and attended to upon arrival at the office.- Managing Phone Calls: Answer incoming calls professionally, directing them to the appropriate departments or staff members efficiently.- Handling Inquiries: Respond to general inquiries in person or over the phone, providing helpful information about the companys services and policies.- Scheduling Appointments: Assist in managing appointments and meetings, coordinating schedules between clients and staff to ensure smooth operations.- Maintaining Office Records: Keep accurate records of visitor logs and office supplies, ensuring that the front office is organized and well-maintained.- Supporting Administrative Tasks: Assist with various administrative duties as needed, contributing to the overall efficiency of the office.The ideal candidate should possess good communication skills and a friendly demeanor. A professional appearance and behavior are essential for creating a positive first impression for visitors. Basic computer skills are also necessary for managing office tasks efficiently. A proactive attitude and the ability to work well under pressure will contribute to your success in this role. This position requires a full-time commitment and is based in the office, allowing you to engage directly with clients and colleagues alike.

As an Airport Ground Staff member in Kolkata, you will be an essential part of the airport operations team. This full-time position is suitable for candidates with little to no experience. Key Responsibilities:- Passenger Assistance: Provide help to passengers at various stages, such as checking in and boarding. You will guide them through the processes and ensure their journey begins smoothly.- Baggage Handling: Manage the loading and unloading of luggage. This includes ensuring that bags are transported safely to and from the aircraft without damage.- Check-in Operations: Facilitate the check-in process for passengers by operating check-in kiosks and ensuring all necessary documentation is completed correctly.- Customer Service: Handle inquiries and resolve issues related to flights, lost luggage, or delays. Good communication with passengers will help enhance their travel experience.- Safety and Security Checks: Conduct safety checks on boarding passes and identity verification. You will play a vital role in maintaining a secure environment in the airport.Required Skills and Expectations:- Strong communication skills are essential to interact effectively with passengers and colleagues.- A friendly and approachable demeanor will help create a positive atmosphere for travelers.- Basic computer skills are needed to operate check-in systems and access information.- The ability to work in a fast-paced environment is crucial, as airport operations can be busy and dynamic.- A team-oriented mindset is important to collaborate effectively with other staff members for smooth operations. Candidates should demonstrate a willingness to learn and adapt to airport procedures and safety regulations.

We are seeking a skilled Project Manager to oversee our projects in Kolkata, India. This full-time position is ideal for candidates with 5 to 10 years of experience in project management and holds a graduate degree. Key Responsibilities:1. Project Planning: Develop clear project plans that outline tasks, timelines, and resource allocations to ensure projects are completed on time and within budget.2. Team Coordination: Collaborate with different teams to ensure everyone understands their roles and responsibilities, fostering a productive and positive work environment.3. Progress Tracking: Monitor project progress through regular check-ins and reports, identifying any issues early and implementing solutions to keep the project on track.4. Stakeholder Communication: Maintain open lines of communication with stakeholders, providing updates and addressing any concerns they may have throughout the project lifecycle.5. Quality Assurance: Ensure that all project deliverables meet the required standards and specifications, making adjustments as necessary to achieve desired outcomes.6. Risk Management: Identify potential project risks and develop mitigation strategies to handle any unexpected challenges that may arise.Required Skills and Expectations:The ideal candidate should have strong leadership skills, the ability to multitask and prioritize effectively, and excellent communication skills. A proactive attitude toward problem-solving, along with proficiency in project management tools and software, is essential. Candidates should also demonstrate a strong ability to work collaboratively within a team-driven environment.

Requirement - Field sales Salary - Based on job role. Good incentives. Reward given on finishing the targetTraining provided. Full time and part time job are available. Work from home opportunity is also provided for part time job Time - 12 to 3 pm Contact number or Whatsapp CV - 8910117032

We are seeking a dynamic and customer-focused Relationship Manager to manage client relationships, provide personalized matchmaking services, and achieve assigned business targets. The ideal candidate will be responsible for ensuring high customer satisfaction, driving membership upgrades, maintaining regular client engagement, and supporting clients throughout their matrimony journey.Key ResponsibilitiesClient Relationship ManagementBuild and maintain strong relationships with assigned clients.Understand client preferences, expectations, and partner requirements.Provide personalized matchmaking assistance and recommendations.Conduct regular follow-ups with clients regarding profile activity and match responses.Ensure a high level of customer satisfaction through timely and professional service.Address client concerns, objections, and escalations effectively.Service DeliveryGuide clients on profile enhancement and effective usage of matrimony services.Coordinate introductions and facilitate communication between prospective matches.Monitor client engagement and proactively suggest suitable profiles.Maintain accurate records of client interactions in the CRM system.Ensure service commitments and quality standards are consistently met.Sales & Revenue GenerationAchieve monthly, quarterly, and annual revenue targets.Drive membership renewals, upgrades, and premium service sales.Identify cross-selling and upselling opportunities.Convert leads and inquiries into paid memberships.Maintain target achievement while ensuring a positive customer experience.Performance & ReportingTrack daily activities, conversions, and client interactions.Prepare and submit performance reports to management.Maintain data accuracy and compliance with company policies.Contribute to team goals and participate in performance review meetings.Key Performance Indicators (KPIs)Revenue target achievement.Membership renewal and upgrade conversion rate.Customer satisfaction score.Client retention rate.Number of successful profile engagements/interactions.Follow-up and service quality adherence.Required QualificationsBachelor's degree in Business Administration, Marketing, Communications, or related field.

We are looking for a Back Office Assistant to support our team in the New Market Area. This is a full-time position suitable for candidates with 0 to 3 years of experience. A minimum education level of 10th pass is required.Key Responsibilities:- Data Entry: Accurately input and update data in our systems, ensuring information is current and accessible.- Documentation: Assist in organizing and maintaining files and documentation, helping to keep our records in order and easy to retrieve.- Communication: Handle communication with other departments and clients, supporting team members and improving workflow.- Inventory Management: Help track office supplies and manage stock levels, ensuring that necessary materials are available when needed.- Routine Administrative Tasks: Perform various office tasks such as photocopying, filing, and scanning documents to support daily operations.Required Skills and Expectations:Candidates should be detail-oriented and possess good organizational skills. Basic computer skills, including knowledge of Microsoft Office, are essential. Strong communication abilities, both verbal and written, will help in interacting effectively with team members and clients. We expect candidates to work well under pressure and be able to manage time efficiently. A willingness to learn and adapt to new tasks is important, as is the ability to work independently as well as part of a team.

Urgent Hiring - TelecallerJoomvista Hospitality Pvt. Ltd.Position: Telecaller Executive Job Type: Full-TimeNumber of Openings: 15Salary* 1,25,000 - 1,50,000 (Salary based on interview performance and experience)* Plus attractive incentives on every successful sale* High performers have excellent earning potential through incentives.Job LocationJoomvista Hospitality Pvt. Ltd.Saltee Plaza, 6th Floor, Dum Dum, Nager bazarJob Responsibilities* Make outbound calls to potential customers and generate sales.* Explain the companys hospitality products and services professionally.* Build and maintain strong customer relationships.* Understand customer requirements and provide suitable solutions.* Follow up with interested customers and convert leads into sales.* Maintain accurate records of customer interactions and sales.* Achieve daily, weekly, and monthly sales targets.* Coordinate with the sales team to ensure smooth customer onboarding.Requirements* Excellent communication and convincing skills.* Basic computer knowledge.* Positive attitude with a customer-focused approach.* Ability to work in a target-driven environment.* Freshers and experienced candidates are welcome to apply.* Prior telecalling or sales experience will be an added advantage.Why Join Us?* Competitive salary with performance-based pay.* Attractive incentives on every successful sale.* Fast career growth opportunities.* Professional training and continuous skill development.* Friendly and supportive work environment.* Recognition and rewards for top performers.* Opportunity to build a successful career in the hospitality industry.* Work with a growing and dynamic organization that values talent and dedication.Benefits* Fixed salary plus unlimited earning potential through incentives.* Career advancement opportunities.* Performance recognition programs.* Supportive management and team culture.* Stable full-time employment.Kickstart Your Career With Joomvista Hospitality Pvt. Ltd.If youre confident, energetic, and passionate about sales, this is your chance to grow with one of the fastest-growing hospitality companies. Whether youre starting your career or looking for your next big opportunity, we provide the platform, training, and rewards to help you succeed.Apply now and become a part of our growing team. Your success starts here !!

We are looking for dedicated Ground Operations Staff to manage various tasks at our facility in Kolkata. Ideal candidates will have completed their 12th grade and possess strong communication skills. This is an excellent opportunity for those with little to no experience who want to start a career in operations.Key Responsibilities:1. Baggage Handling: Safely manage passenger baggage, ensuring it is loaded and unloaded correctly to prevent damage or loss.2. Check-in Assistance: Help passengers during the check-in process by verifying travel documents and providing boarding passes promptly.3. Customer Service: Address passenger inquiries and provide assistance to enhance their travel experience, ensuring issues are resolved efficiently.4. Safety Compliance: Follow all safety and security protocols to maintain a safe working environment for both staff and passengers.5. Collaboration: Work closely with other team members and departments to ensure smooth operations and high efficiency throughout the facility.Required Skills and Expectations:Candidates must have a minimum of a 12th-grade education and demonstrate a positive attitude. Strong communication skills are essential for interacting with passengers and team members. The ability to work in a fast-paced environment, adapt to changing situations, and maintain focus is important. Being punctual and having a reliable work ethic will contribute significantly to the success of your role in ground operations.

As a Customer Activation Manager, you will play a vital role in engaging and onboarding customers to ensure they receive the best experience with our products and services. This position is perfect for freshers who are eager to learn and develop their career in customer service.Key Responsibilities:1. Customer Onboarding: You will welcome new customers and guide them through the initial setup process, ensuring they feel comfortable using our products.2. Engagement Activities: You will create and implement strategies to keep customers involved and excited about our offerings, helping to build long-term relationships.3. Feedback Collection: You will gather feedback from customers about their experiences, using this information to improve our services and address any concerns.4. Cross-Department Collaboration: You will work closely with other teams, such as marketing and sales, to ensure a unified approach to customer activation.5. Performance Tracking: You will monitor and analyze customer engagement metrics to identify areas for improvement and drive better results.Required Skills and Expectations:Candidates should have excellent communication skills, both verbal and written, to effectively interact with customers. A positive attitude and a willingness to learn are essential, as the role involves addressing diverse customer needs. Strong problem-solving abilities and attention to detail will help you succeed in this role. You must be comfortable working in an office environment and demonstrate a commitment to enhancing customer satisfaction.

We are looking for a friendly and welcoming Host/Hostess to join our team in Kolkata. As the first point of contact for our guests, you will create a positive first impression while ensuring a pleasant dining experience.Key Responsibilities:1. Greet Guests: Welcome guests warmly as they arrive and make them feel comfortable.2. Manage Reservations: Keep track of table reservations and special requests to optimize seating arrangements.3. Seat Guests: Escort guests to their tables and provide menus, ensuring they feel attended to.4. Answer Inquiries: Respond to guest inquiries about the menu, services, and restaurant policies.5. Communicate with Staff: Work closely with the waitstaff and kitchen to ensure smooth operations and guest satisfaction.Required Skills and Expectations:Candidates should have excellent communication skills to interact with guests and team members effectively. A friendly and positive attitude is essential to create an inviting atmosphere. You should be able to handle pressure and maintain composure during busy times. Attention to detail is important, as guests appreciate a well-organized dining experience. Freshers are welcome, and we encourage those with a passion for hospitality to apply. A minimum of a 12th-grade education is required, and candidates must be willing to work full-time from the office.

As an Airline Supervisor, you will play a crucial role in ensuring smooth operations at the airport. Your main responsibility will be to manage staff and assist passengers throughout their travel experience.Key Responsibilities:- Supervising Staff: You will oversee the team working at the airport, ensuring they perform their duties efficiently and follow company policies.- Customer Assistance: You will be the point of contact for passengers, addressing their queries, providing information, and assisting with any issues they may face during their journey.- Checking Flight Schedules: You will monitor flight arrivals and departures, ensuring that information is communicated clearly to both staff and passengers.- Coordinating Operations: You will collaborate with various departments, including ticketing and baggage handling, to ensure all areas work together seamlessly.- Maintaining Safety Standards: You will ensure all safety procedures and regulations are followed, helping to create a safe environment for both passengers and staff.Required Skills and Expectations:The ideal candidate should have a pleasant personality and strong communication skills to effectively interact with passengers and team members. Basic computer skills are essential for managing flight information and schedules. A high level of organization is important for coordinating tasks and solving problems quickly. As you will be working on the front line, a customer-focused attitude is crucial for providing excellent service. Candidates should be flexible and able to work in a fast-paced environment, displaying a willingness to learn and adapt.

We are looking for an energetic Airline Customer Service Executive to join our team in Kolkata. In this role, you will be the first point of contact for our passengers, ensuring they have a pleasant and stress-free travel experience. Key Responsibilities:- Assist Passengers: Help customers with their inquiries about flights, schedules, and bookings over the phone and in-person. This ensures they receive the information they need quickly and accurately.- Check-in Support: Manage the check-in process for passengers, including issuing boarding passes and tagging luggage, to ensure a smooth boarding experience.- Handle Complaints: Address and resolve customer complaints or issues professionally, providing effective solutions to enhance passenger satisfaction.- Promote Services: Inform customers about additional services and products we offer, encouraging them to make bookings for special amenities or upgrades.- Maintain Records: Ensure accurate documentation of customer interactions and transactions to facilitate seamless future communications.Required Skills and Expectations:Candidates should have a minimum of a 10th-grade education and be open to working full-time from the office. While prior experience is not required, a passion for customer service is essential. Strong communication skills, both verbal and written, are necessary to interact positively with passengers. Additionally, candidates must be able to work in a fast-paced environment, remain calm under pressure, and display strong problem-solving abilities. Flexibility to work varying shifts, including weekends and holidays, is also expected.

We are hiring for field sales executive position . Fresher can apply. Experience can also be welcomed. Candidates must carry an updated CV, Aadhar card, Pan Card , Class 12 result, Graduation certificate, cancel cheque