Array ( [0] => customer-management [1] => kolkata ) 200+ Customer Management Jobs in Kolkata,Customer Management Job Vacancies in Kolkata West Bengal
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Customer Management Job Vacancies in Kolkata

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10th Pass Freshers For Airline Customer Service Representative

Fly Careers

  • 0 - 1 yrs
  • 6.5 Lac/Yr
  • Kolkata
Calm Under Pressure Cultural Awareness Empathy Listening Skills Multitasking Problem-solving Product Knowledge Resilience Sales Skills Teamwork Time Management Customer Service Conflict Resolution Language Skills Computer Skills Attention to Detail Communication Patience Adaptability Organizational Skills
We are seeking an Airline Customer Service Representative in Kolkata, India. This entry-level position is perfect for individuals looking to start their career in the airline industry. You will assist passengers with flight-related inquiries and ensure a positive travel experience. Key Responsibilities include:1. **Assist Passengers**: Provide support to travelers with booking, check-in, and boarding processes, ensuring they have accurate and timely information.2. **Handle Inquiries**: Respond to customer questions via phone, email, or in person, addressing concerns related to flights, schedules, and services, creating a welcoming atmosphere.3. **Resolve Issues**: Quickly identify and resolve any problems that may arise during the travel experience, including cancellations, delays, or lost luggage, ensuring passenger satisfaction.4. **Maintain Records**: Keep accurate records of customer interactions and transactions, documenting any issues or feedback for future reference, which helps improve service quality.5. **Collaborate with Staff**: Work closely with other airline personnel to ensure smooth operations and an enjoyable experience for passengers.Required skills and expectations include:Applicants should have excellent communication skills, both verbal and written, to interact effectively with customers. A friendly and approachable demeanor is essential for building rapport. Basic computer skills are necessary for managing bookings and inquiries. The ideal candidate should be a team player, ready to learn, and handle a fast-paced environment with patience and professionalism. A high school diploma (10th pass) is required, and previous experience is not mandatory but a willingness to grow in customer service is essential.
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Walkin For Back Office Assistant Jobs (Freshers)

Axis Group of Services

  • 0 - 2 yrs
  • 4.5 Lac/Yr
  • Kolkata
Customer Relationship Microsoft Excel Microsoft Word Internal Communication General Office Management Communication System English Language Customer Calling Computer Skills Back Office Sales Followups Email Writing Quick Learner Communication Skills
Key ResponsibilitiesProcessing and verifying transactions (NEFT, RTGS, deposits, withdrawals)Maintaining customer account recordsChecking documents (KYC, loan papers, etc.)Reconciling accounts and fixing mismatchesPreparing daily/monthly reportsEnsuring compliance with banking rulesCoordinating with front office staff
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Hiring Fresher / Back Office Manager / 12th Pass

E M S Pvt Ltd

  • Fresher
  • 3.3 Lac/Yr
  • Kolkata
Customer Relationship Computer Operations Recruitment Development
As a Back Office Manager, you will play a vital role in ensuring smooth operations within our office environment. Your main focus will be on supporting the team with administrative tasks while maintaining an organized workflow.- **Manage Administrative Tasks**: Handle everyday administrative duties, ensuring that all paperwork and records are kept up to date and accessible.- **Coordinate Office Activities**: Assist in organizing office activities such as meetings, events, and schedules, making sure all necessary arrangements are made for their success.- **Monitor Inventory**: Keep track of office supplies and inventory, promptly ordering when necessary to avoid shortages and ensure a well-stocked office.- **Support Team Communication**: Facilitate communication between departments, ensuring everyone is informed about updates, changes, and important information.- **Oversee Data Entry**: Ensure accurate data entry into company systems, maintaining data integrity and confidentiality at all times.To be successful in this position, you should have excellent organizational skills and attention to detail. Strong communication skills are important for collaborating with colleagues and ensuring tasks are completed efficiently. Familiarity with basic computer programs, such as word processing and spreadsheet software, is beneficial. As a fresher, a positive attitude and willingness to learn will also be key traits for this role. You should be able to work effectively in a team and adapt to changing priorities within a fast-paced office environment.
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Face-to-Face For Air Ticketing Executive Jobs (Freshers)

Aviation Job Placement Company

  • 0 - 4 yrs
  • 6.0 Lac/Yr
  • Kolkata
Computer Operator Back Office Processing Offline Data Entry Customer Care Man Management Human Resource Ground Operation Air Hostess Ticketing Executive Ground Management
Urgent Hiring For Air-Ticketing Interview Timing - 10 am to 6 pmSalary Package - 30 k to 35 kJob Location - Kolkata Skills - Back Office, Computer Operator, Passport CheckingWork Experience - Fresher
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Urgent Requirement For Telemarketing

WSM D7

  • 2 - 4 yrs
  • 1500/Yr
  • Kolkata
Communication Skills Sales Ability Customer Support Confidence Active Listening Time Management
Key Responsibilities1)Make outbound calls to advertising/lead lists to introduce the gaming platform. 2) Send SMS messages to existing and potential customers, 3) Record customer information accurately in forms and CRM systems, 4) Confirm user registration and ensure completion of required steps, 5) Follow up with newly registered users to encourage deposits within 3 days., 6) For users who do not deposit, update and move them to the depositfollowup list for the next team., 7) Maintain high call activity levels and meet weekly and monthly targets., 8) Provide clear, polite, and persuasive communication to support user conversion., 9) Represent the company professionally during all customer interactions.Requirements1) Manageable level of English communication for internal coordination., 2) Pleasant and confident personality for handling phone conversations. 3)Good communication and basic marketingoriented skills. 4) Punctual, disciplined, and fastpaced work approach. 5)Ability to work under targets and pressure. 6) Teamoriented and able to collaborate with colleagues from multiple nationalities and cultural backgrounds.7) Basic computer and dataentry skills. 8) Fluency in Hindi
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Interview For Customer Service Associate || 12th Pass - Freshers

Aerodrome

  • Fresher
  • 4.0 Lac/Yr
  • Kolkata
Listening Skills Problem-solving Teamwork Time Management Customer Service Computer Skills Customer Guidance Customer Relationship BPO Operations
We are looking for a motivated and friendly Customer Service Associate to join our team in Kolkata. This entry-level position is ideal for freshers who have completed their 12th grade and are eager to start a career in customer service.Key Responsibilities:1. **Customer Support**: Assist customers by answering their queries via phone, email, or chat. You will be the first point of contact, so a helpful attitude is crucial.2. **Issue Resolution**: Identify customer issues and provide appropriate solutions. You will need to listen carefully and resolve problems effectively to ensure customer satisfaction.3. **Product Knowledge**: Learn about the products and services offered. Understanding what we provide will help you answer questions and guide customers.4. **Feedback Collection**: Gather feedback from customers and share it with the team. This information helps us improve our services and enhance the customer experience.5. **Team Collaboration**: Work closely with your colleagues to ensure a smooth operation. Good communication and teamwork skills are essential for success in this role.Required Skills and Expectations:Candidates must be good communicators with a positive attitude and patience when dealing with customers. A basic understanding of computers and the ability to learn quickly are important. You should also be willing to work full time in the office environment and adapt to the fast-paced nature of our customer service operations.
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Fresher hiring for Distribution Manager

Punjab National Bank MetLife

  • 0 - 1 yrs
  • 4.5 Lac/Yr
  • Kolkata
Distribution Planning Recruitment Lead Team Building Sales Team Leadership Customer Service Training Lead
We are seeking a motivated and detail-oriented individual for the role of Distribution Manager in Kolkata. This is a full-time position ideal for someone starting their career in distribution and logistics. **Key Responsibilities:**- **Coordinate Distribution Operations:** Manage the flow of products from the warehouse to customers, ensuring timely and efficient delivery.- **Inventory Management:** Monitor stock levels and organize inventory to prevent shortages or excess, ensuring the right products are available when needed.- **Route Planning:** Design effective delivery routes that optimize time and fuel costs, enhancing overall efficiency in the distribution process.- **Team Collaboration:** Work closely with warehouse staff and transportation teams to ensure smooth operations and resolve any issues that arise.- **Data Entry:** Maintain accurate records of shipments, deliveries, and inventory, ensuring all information is up-to-date and accessible.**Required Skills and Expectations:**Candidates should have a minimum of a 12th-grade education, with a willingness to learn. Strong organizational skills are essential to manage multiple tasks effectively. Good communication skills will help in coordinating with team members and suppliers. Basic computer skills, including proficiency in spreadsheets and databases, are necessary for inventory management and data entry. Candidates should also have a detail-oriented mindset to ensure accuracy in all operations. Being proactive and able to adapt to changing environments will greatly benefit the team and the distribution process.
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Fresher hiring for Relationship Manager

Ashika Group

  • 0 - 6 yrs
  • 8.5 Lac/Yr
  • Park Street Kolkata
Customer Relationship Negotiation Skills BFSI
As a Relationship Manager, you will play a crucial role in building and maintaining strong connections with clients. Your primary goal will be to enhance customer satisfaction and loyalty, helping the organization succeed.**Key Responsibilities:**- **Client Relationship Management**: Establish and nurture relationships with customers, understanding their needs and preferences to provide tailored solutions.- **Customer Support**: Respond to client inquiries and resolve issues promptly, ensuring high levels of satisfaction and trust.- **Sales and Upselling**: Identify opportunities to promote additional services and products based on client needs, contributing to revenue growth.- **Market Analysis**: Monitor industry trends and customer feedback, using insights to improve services and innovate new offerings.- **Reporting**: Prepare regular reports on client feedback, sales trends, and relationship metrics to share with management for strategic planning.**Required Skills and Expectations:**- **Communication Skills**: Strong verbal and written communication skills are essential to interact effectively with clients and colleagues.- **Interpersonal Skills**: Ability to build rapport and manage relationships with diverse clients, showcasing empathy and understanding.- **Problem-Solving Skills**: A proactive approach to identify issues and provide effective solutions that meet client needs.- **Team Player**: Work collaboratively with team members to achieve common goals and enhance overall client satisfaction.- **Knowledge and Education**: A background in B.A, B.Com, B.Sc, or an Advanced/Higher Diploma is preferred, along with a desire to learn and grow in the role.
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Face-to-Face For Customer Care Executive Jobs (Freshers)

Digitech call system pvt ltd

  • 0 - 1 yrs
  • 1.8 Lac/Yr
  • Salt Lake Kolkata
Customer Care Customer Service Customer Handling Customer Management Cold Calling Customer Communication Customer Relationship Voice Process BPO Voice
As a Customer Care Executive, you will play a vital role in ensuring customer satisfaction and providing support through various channels. You will handle inquiries and resolve issues while maintaining a high standard of service.**Key Responsibilities:**- **Handle Customer Inquiries:** Respond to customer questions and concerns via phone, email, or chat to provide timely assistance and information.- **Resolve Issues:** Identify customer problems and work to resolve them effectively, ensuring a positive experience and rebuilding trust.- **Maintain Customer Records:** Accurately document interactions with customers in the system to track inquiries and updates for future reference.- **Provide Product Information:** Educate customers on product features and services to enhance their understanding and improve their overall experience.- **Follow Up:** Regularly check in with customers post-interaction to confirm their issues are resolved and to gather feedback on their experience.**Required Skills and Expectations:**- **Communication Skills:** You should have strong verbal and written communication skills to effectively assist customers and clearly convey information.- **Problem-Solving Ability:** The role requires quick thinking and creativity to find effective solutions to customer issues.- **Attention to Detail:** A keen eye for detail helps ensure accurate documentation and reduces the chances of errors in customer interactions.- **Team Player:** You will collaborate with team members and other departments to improve service delivery and resolve customer issues.- **Basic Computer Skills:** Familiarity with computer applications and typing skills are essential for handling customer inquiries efficiently.
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Branch Manager(Broking)-8-10 Yrs

Tech Turmeric IT Services

  • 8 - 10 yrs
  • 10.0 Lac/Yr
  • Kolkata
Revenue Generation Team Target Achievement Channel Partner Relationship Up-to-date With Documentation Zero Customer Complaints
Name: Branch Manager (Broking) - Inorganic Job Role: Head of Branch / UnitDepartment: Sales ; Location: KolkataYears of Experience: 8-10 yearsJob Description / Key Responsibilities: Acquire new direct clients either through contacts, reference or any other source - (min 5 KYCs per month). Responsible for revenue generation / brokerage for the branch- (3x min). Responsible to achieve the team target and manage profitability of the branch. Using internal research calls to generate brokerage. Managing a team of relationship managers, dealers and back office-Will be responsible for achieving brokerage productivity per RM. Channel Partner: Acquire channel partner relationship in the assigned territory. Training & Hand holding of partners. Ensure compliance with all regulatory requirements and company policies. Responsible for all Branch operations, IT, compliance & Risk related issues in the Branch. Provide regular updates to the immediate superior as and when required. Error-free trade execution, resolving queries and providing solutions in a timely manner. Cross selling of third-party products - MF, NCD, PMS, AIF, etc. Providing post sales services to clients.Minimum Educational Requirement: Minimum Graduate in any discipline, Post Graduate preferredKey Result Area (KRA):RevenueDealing DeskDocumentationRegulatory RequirementCustomer ServiceKey Performance Indicators(KPI):Revenue Target achieved100% error free dealingUp-to-date with documentation100% ethical selling Zero Customer complaintsOrganization- based Competencies:Data DrivenSense of OwnershipTeam PlayerQuality of OutputFinancial AcumenTechnical Competencies:Business AcumenAnalytical SkillsProduct KnowledgeRegulatory KnowledgeStock Market KnowledgeBehaviour-based Competencies:Communication skillsPeople ManagementCustomer Service
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Fresher hiring for Counter Sales Executive

Chaigram

  • 0 - 4 yrs
  • 2.0 Lac/Yr
  • Kolkata
Counter Sales Customer Management Computer Cash Handling
Customer Service: Greeting customers immediately, identifying needs, and providing recommendations.Sales & Transactions: Processing cash, credit, and digital payments accurately using POS systems.Product Knowledge: Educating customers on product features, benefits, and warranties.Inventory Management: Replenishing stock, updating inventory records, and maintaining clean, organized displays.Order Fulfillment: Receiving, assembling, and processing customer orders for pick-up or shipping
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Face-to-Face For Recruitment Consultant Jobs (Freshers)

Aditya Birla Capital Ltd

  • 0 - 2 yrs
  • Kolkata
Communication Presentation Skills Customer Relationship Time Management Negotiation Skills Patience and Persistence
We are looking for a motivated Recruitment Consultant to join our team in Kolkata. This entry-level position is ideal for individuals who are eager to start their career in recruitment and talent acquisition.The key responsibilities of the Recruitment Consultant include:- **Sourcing Candidates**: You will identify and reach out to potential candidates through various platforms, ensuring a diverse and qualified talent pool.- **Conducting Interviews**: You will engage with candidates through phone and face-to-face interviews to assess their qualifications and fit for various roles.- **Building Relationships**: You will establish strong connections with both clients and candidates, understanding their needs and enhancing their experience throughout the recruitment process.- **Managing Job Listings**: You will post job advertisements on different platforms and handle inquiries from interested candidates.- **Assisting with Client Meetings**: You will support senior consultants in meeting clients to understand their recruitment requirements and provide updates on candidate status.To be successful in this role, candidates should have excellent communication skills and the ability to work well with others. A keen interest in recruitment and the HR industry is essential. Additionally, being organized and detail-oriented will help ensure that recruitment processes run smoothly. A positive attitude, eagerness to learn, and a proactive approach are qualities we highly value. Experience is not necessary, making this an excellent opportunity for recent school graduates.
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Client Relationship Manager - Full Time

Talent Hub Jobs

  • 1 - 1 yrs
  • 2.5 Lac/Yr
  • Kolkata
Field Sales Customer Relationship Marketing
Career Opportunity: Client Relationship Manager (Financial Services)Join a growing financial services company as a Client Relationship Manager and build strong customer connections while driving business growth. If you have at least 1 year of field sales experience and a passion for client handling, this role offers a great platform to advance your career.
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Freshers For Airport Executive - Kolkata

Aviindia Institute of Aviation and Hospitality Management

  • 0 - 1 yrs
  • 3.5 Lac/Yr
  • Kolkata
Calm Under Pressure Cultural Awareness Listening Skills Time Management Empathy Customer Service Multitasking Problem-solving Product Knowledge Resilience Sales Skills Teamwork Adaptability Organizational Skills Conflict Resolution Language Skills Computer Skills Attention to Detail Communication Patience
As an Airport Staff member in Kolkata, you will play a vital role in ensuring the smooth operation of airport activities. This is a full-time position suitable for individuals with little to no experience. Responsibilities include:- **Passenger Assistance:** Help travelers with check-in, boarding, and luggage inquiries, ensuring they have a pleasant journey.- **Flight Information Management:** Provide accurate flight information to passengers, including arrival and departure times, delays, and gate changes.- **Security Checks:** Assist with security procedures by guiding passengers through the screening process and ensuring compliance with safety regulations.- **Customer Service:** Address passenger queries and resolve issues with a friendly and professional attitude, enhancing their airport experience.- **Operational Support:** Collaborate with other staff members to coordinate baggage handling and manage boarding processes efficiently.To succeed in this role, the following skills and expectations are important:- **Communication Skills:** You should be able to communicate clearly and effectively with passengers and coworkers.- **Teamwork:** You must work well in a team environment, collaborating with various departments to ensure smooth operations.- **Attention to Detail:** Being detail-oriented is essential for maintaining accurate flight information and ensuring compliance with security procedures.- **Adaptability:** You should be flexible in handling changing situations and able to manage busy times calmly.- **Basic Computer Skills:** Familiarity with computers is helpful for managing check-in systems and accessing flight information. Candidates should have completed their 12th grade and be ready to work in a fast-paced airport environment.
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Hiring For Sales Manager

bhawan group

  • 6 - 9 yrs
  • 6.5 Lac/Yr
  • Kolkata
Direct Marketing Customer Relationship Marketing Corporate Sales Marketing Communication Sales Operations Management Skills Lead Generation Problem Solving Negotiation Skills Project Sales Lead Management Sales Sales Target Sales Strategy Area Sales Target Achievement Time Management Direct Sales Field Sales Communication Skills Leadership
Sales Manager ResponsibilitiesCore Sales Responsibility Lead and manage the sales team to achieve monthly and annual sales targets Monitor daily sales performance and guide team members for target closure Develop sales strategies to increase revenue and market share Handle key customer negotiations and close major sales deals Ensure proper follow-up of leads and conversion into confirmed salesTeam Management Assign targets to each team member Track individual performance regularly Motivate team for higher productivity Conduct daily/weekly review meetings Train team on product knowledge and selling techniquesTarget Monitoring Compare actual sales vs target every day/week/month Identify gap areas and take corrective action Create action plans when target achievement is low Push high-potential deals for month-end closureClosing Sales Personally support team in important negotiations Resolve customer objections quickly Ensure fast quotation, follow-up, and order confirmation Focus on high-value clients for faster revenue growthReporting & Control Prepare sales reports for management Monitor pipeline, pending orders, and payment follow-up Forecast monthly business achievement Analyze competitor activity and market trendsSalary Range 50K-60K Level Companies ExpectAt this salary level, companies usually expect: 5+ years sales experience Strong team handling Proven target achievement Revenue growth responsibility Client relationship management
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Looking For International Sales Executive

Apex Infotech

  • 1 - 7 yrs
  • 3.0 Lac/Yr
  • Kolkata
Good Communication Skills Customer Management
About UsApex Infotech is a software development company providing web, mobile, and custom software solutions for businesses globally. We are expanding into the Australia market and looking for a confident Sales Executive who can communicate fluently in English and close international clients.Key ResponsibilitiesGenerate leads from the Australia marketContact potential clients via LinkedIn, email, and callsPresent our software development services to businessesUnderstand client requirements and coordinate with the technical teamPrepare proposals and close dealsMaintain CRM and sales pipelineRequirementsFluent spoken and written English (mandatory)Experience in international sales or IT services sales preferredAbility to communicate with Australia-based clients during their business hoursStrong negotiation and client-handling skillsKnowledge of software services (websites, apps, SaaS, automation) is a plusCompensation Structure (Performance-Based)Annual Sales Target: 4,00,000Base Salary: 3,00,000 per year (paid only if target is achieved)If you exceed the target:You will receive 10% commission on the extra amount above 4,00,000If the target is not achieved:No fixed salary will be paidYou will receive 15% commission on the total revenue you generated
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Airport Ground Staff Jobs For Freshers - Kolkata

Cloud Careers Services

  • 0 - 6 yrs
  • 8.5 Lac/Yr
  • Kolkata
Passenger Handling Baggage Management Customer Service Customer Support Customer Care Consultant Boarding and Departure Operations Coordination Communication Safety and Security Interpersonal Skills Teamwork Time Management
Ground Staff are responsible for assisting passengers and supporting airport operations on the ground. They ensure smooth airport functioning by managing passenger services, baggage handling, check-in procedures, and coordination between airline departments. Their main goal is to provide excellent customer service and ensure safety and efficiency at the airport.Key ResponsibilitiesPassenger HandlingAssist passengers during check-in, boarding, and arrival procedures.Verify passenger documents such as passports, visas, and tickets.Issue boarding passes and baggage tags.Provide information about flight schedules, delays, and gate changes.Baggage ManagementEnsure baggage is properly weighed, tagged, and loaded.Handle lost, delayed, or damaged baggage complaints.Coordinate with baggage handling teams.Customer ServiceAssist passengers with special needs such as elderly travelers, disabled passengers, and unaccompanied minors.Respond to passenger inquiries and resolve complaints politely.Provide assistance during flight delays or cancellations.Boarding and Departure OperationsManage boarding gates and ensure passengers board according to procedures.Verify boarding passes and travel documents.Ensure safety regulations are followed before departure.Coordination and CommunicationCoordinate with pilots, cabin crew, security staff, and airport authorities.Communicate operational updates to relevant departments.Maintain proper documentation and reports.Safety and SecurityFollow airport safety and security regulations.Ensure passengers comply with airline and airport policies.Report suspicious activities or safety issues immediately.Required SkillsExcellent communication and interpersonal skillsStrong customer service abilityProblem-solving skillsAbility to work under pressureTeamwork and coordinationBasic computer knowledgeTime management skillsEducational QualificationMinimum 10+2 (Higher Secondary)Diploma or degree in Aviation, Hospitality, or Travel Management is preferred.ExperienceFreshers can apply.02 years of experience in aviation, customer service, or hospitality is an advantage.Physical RequirementsGood personality and grooming.Ability to stand for long hours.Good eyesight and physical fitness.Work EnvironmentAirports and airline terminals.Rotational shifts including night shifts, weekends, and holidays.Fast-paced and customer-facing work environment.
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Fresher hiring for Back Office Assistant

SF services PVT. LTD

  • Fresher
  • 2.3 Lac/Yr
  • Kolkata
Customer Relationship Microsoft Excel Microsoft Word Internal Communication General Office Management Customer Calling Computer Skills Communication Skills
As a Back Office Assistant, you will play a vital role in supporting the day-to-day operations of our organization. Your main responsibilities will include:- **Data Entry:** Accurately input and maintain company data in computer systems, ensuring information is up-to-date and organized for easy retrieval.- **Filing and Record Keeping:** Organize and manage physical and digital files, making it easy for team members to access important documents as needed.- **Customer Support:** Assist in responding to customer inquiries via email or phone, providing accurate information and addressing concerns to promote a positive experience.- **Inventory Management:** Help track office supplies and equipment, ensuring that necessary materials are always available for smooth operations.- **Scheduling and Coordination:** Assist with scheduling meetings and coordinating office activities, helping to keep the workplace organized and efficient.To be successful in this role, you should have the following skills and expectations:- **Attention to Detail:** A strong focus on accuracy is essential for managing data and records reliably.- **Communication Skills:** Clear spoken and written communication abilities are important for interacting with customers and team members.- **Basic Computer Skills:** Proficiency in Microsoft Office and basic computer software is expected to perform daily tasks effectively.- **Organizational Skills:** The ability to prioritize tasks and manage time effectively will help you thrive in this dynamic environment.- **Team Player:** You should be willing to collaborate with others and contribute to a positive work atmosphere. This full-time position requires a 12th pass qualification and is suitable for freshers looking to start their careers in a professional setting.
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Walkin For Customer Care Executive Jobs (Freshers)

SF Services Pvt. Ltd

  • Fresher
  • 2.3 Lac/Yr
  • Kolkata
Customer Relationship Customer Service Customer Management Customer Handling Customer Communication Verification Process Banking Back Office
We are seeking a dedicated Customer Care Executive to join our team in Kolkata. This is a full-time work-from-home position, perfect for freshers who have completed their 12th grade.As a Customer Care Executive, you will be the first point of contact for our customers, assisting them with their queries and providing solutions to enhance their experience with our services.Key Responsibilities:1. **Assist Customers**: Respond to customer inquiries promptly via phone, email, or chat, ensuring they receive accurate and helpful information.2. **Problem Solving**: Identify issues raised by customers and resolve them efficiently or escalate them to the appropriate department when necessary.3. **Maintain Records**: Keep accurate records of customer interactions, transactions, comments, and complaints to ensure follow-up and service improvement.4. **Product Knowledge**: Stay informed about our products and services to provide the best possible support and guidance to customers.5. **Feedback Collection**: Gather customer feedback to improve service quality and report issues to management for further action.Required Skills and Expectations:The ideal candidate should have excellent communication skills, both verbal and written, to interact effectively with customers. A friendly, patient, and empathetic demeanor is essential to create a positive experience. Attention to detail and the ability to manage time efficiently are crucial, as well as the capability to learn and adapt to our processes and technologies quickly. A passion for customer service and a proactive approach to problem-solving will greatly contribute to your success in this role.
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Opening For Sales Manager

Prodyut Financial Services Private Limited

  • 1 yrs
  • 4.0 Lac/Yr
  • Kolkata
Marketing Retail Sales Management Skills Sales Operations Leadership Marketing Communication Channel Sales Direct Marketing Customer Relationship Field Sales Direct Sales Lead Generation Problem Solving Sales Strategy Lead Management Communication Skills
The Gold Loan Sales Manager will be responsible for driving gold loan business growth, managing branch sales operations, acquiring new customers, and ensuring portfolio quality. The role involves team handling, target achievement, risk monitoring, and maintaining compliance as per company and regulatory guidelines.
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Airport Terminal Services Agent || Freshers & Experienced

Fly Careers

  • 0 - 1 yrs
  • 7.5 Lac/Yr
  • Kolkata
Aircraft Marshalling Baggage Claim Baggage Handling Boarding Procedures Flight Check-in Gate Operations Lost and Found Procedures Multitasking Passenger Assistance Safety Regulations Security Procedures Teamwork Time Management Customer Service Problem Solving Emergency Response Conflict Resolution Computer Skills Attention to Detail Communication Skills
As an Airport Terminal Services Agent in Kolkata, you will play a vital role in ensuring passengers have a smooth and pleasant travel experience. This entry-level position is perfect for individuals looking to start their career in the aviation industry. Key Responsibilities:- **Passenger Assistance**: You will greet passengers, assist with check-in procedures, and provide information about flights and services. Your friendly approach will help create a welcoming environment.- **Baggage Handling**: You will help manage the loading and unloading of luggage, ensuring it is safely transported to and from the aircraft.- **Boarding Procedures**: You will facilitate the boarding process by checking tickets, directing passengers to their gates, and making announcements as needed. Clear communication is essential in this role.- **Customer Service**: You will resolve passenger concerns, answer questions, and assist with any issues that arise during their journey, ensuring a positive travel experience.Required Skills and Expectations:Candidates should possess strong communication and interpersonal skills to interact effectively with passengers and team members. A positive attitude and the ability to work under pressure are essential. Attention to detail is important for accurately handling passenger information and baggage. Basic computer skills will help you manage check-in systems and electronic records. As this is an entry-level job, a willingness to learn and adapt is highly valued. You must be comfortable working in a busy airport environment. Job seekers should have completed at least 10th grade.
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Interview For Ground Staff Supervisor || 10th Pass - Freshers

Fly Careers

  • 0 - 1 yrs
  • 6.5 Lac/Yr
  • Kolkata
Airport Operation Customer Service Ground Staff Activities Ground Handling Cargo Handling Airport Ground Handling Airport Cargo Air Cargo Ground Operation Ground Management Airport Ramp Ground Manager
As a Ground Staff Supervisor based in Kolkata, you will be responsible for overseeing daily operations within the ground staff team at the airport. Your role is crucial in ensuring that passengers receive excellent service and that all procedures are conducted smoothly.**Key Responsibilities:**- **Supervise Ground Staff:** Oversee the activities of ground staff to ensure they follow safety protocols and provide effective service.- **Training and Development:** Provide training to new team members on procedures, customer service, and safety measures to enhance their skills.- **Monitor Operations:** Track all ground operations, including check-in, boarding, and baggage handling, ensuring they run efficiently and on time.- **Customer Assistance:** Assist passengers with inquiries and issues to ensure their travel experience is pleasant and hassle-free.- **Reporting:** Prepare daily operational reports highlighting performance, areas for improvement, and any incidents that occur during operations.**Required Skills and Expectations:**Candidates should have excellent communication skills and a friendly attitude, as interacting with passengers is a significant part of the job. A strong sense of responsibility and the ability to work under pressure are critical. Basic knowledge of airport operations and customer service is preferred but not mandatory, as training will be provided. Being punctual and adaptable to changing circumstances is essential. A high level of teamwork and coordination with various departments is expected to ensure smooth operations.
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Airport Guest Relationship Executive Jobs For Freshers - Kolkata

Fly Careers

  • 0 - 1 yrs
  • 6.0 Lac/Yr
  • Kolkata
Customer Relationship Airline Operations Airport Operation Customer Service Customer Support Ground Staff Activities Guest Handling Passenger Handling Ground Operation Airline Customer Service Ground Management Good Communication Skills
As an Airport Guest Relationship Executive, you will play a vital role in creating memorable experiences for travelers at Kolkata Airport. You will assist guests with their needs and ensure smooth operations to enhance their journey.Key Responsibilities:- **Guest Assistance**: Greet and assist passengers, addressing their queries and concerns with a friendly demeanor.- **Information Provider**: Offer timely information regarding flight schedules, boarding gates, and airport facilities to ensure that guests feel informed and comfortable.- **Problem Resolution**: Actively listen to guest complaints or issues and work towards effective solutions while maintaining a positive attitude.- **Coordination with Staff**: Collaborate with various airport staff and departments to ensure seamless guest experiences, including transportation, security, and baggage handling.- **Feedback Collection**: Gather feedback from passengers to improve services and pass valuable insights to management.Required Skills and Expectations:Candidates should have effective communication skills in both English and the local language, along with a friendly and approachable personality. A strong sense of customer service is crucial, as is the ability to remain calm under pressure. Candidates should be punctual, reliable, and able to work in a fast-paced environment. A high school diploma (10th pass) is required, and previous experience is not mandatory but will be considered an advantage. Enthusiasm and a willingness to learn are essential for success in this role.
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Urgent Requirement For Sales Manager

bhawan group

  • 5 - 8 yrs
  • Kolkata
Real Estate Sales Market Analysis Hard Sales Team Motivation Team Coordinator Team Work Direct Marketing Customer Relationship Corporate Sales Marketing Communication Leadership Management Skills Direct Sales Problem Solving Field Sales Convincing Power Sales Strategy Lead Management Communication Skills Sales Target Project Sales Lead Generation Marketing Sales Operations Target Achievement
Candidate should be good in sales.
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Face-to-Face For Branch Banking Officer Jobs (Freshers)

Axis Group of Services

  • 0 - 2 yrs
  • 4.3 Lac/Yr
  • Burdwan Kolkata
Customer Management Customer Manager Customer Relationship Customer Retention Customer Acquisition Office Accountant Office Operation Banking Back Office Back Office Sales Back Office Assistant Back End Processing Back Office Coordinator Back Office Incharge Back Office Manager Back Office Officer Front Officer Front Office Front Desk Front Office Operations Front Office Executive
Branch Officer - Job Role & ResponsibilitiesA Branch Officer is part of the banks core operations and customer service team. The role includes both operations + sales support. Key Responsibilities1. Customer ServiceHandle walk-in customers at the branchResolve queries related to accounts, ATM, internet banking, etc.Maintain high customer satisfaction2. Account Opening & DocumentationOpen Savings & Current AccountsVerify KYC documents (PAN, Aadhaar, etc.)Ensure compliance with RBI guidelines3. Banking OperationsCash handling (deposit/withdrawal)Cheque processing & clearingMaintain daily transaction records4. Sales & Cross-SellingPromote banking products (FD, RD, Insurance, Loans, Credit Cards)Achieve monthly sales targetsGenerate leads for new customers5. Relationship ManagementMaintain relationships with existing customersUpsell products based on customer needs6. Compliance & SecurityFollow bank policies and proceduresPrevent fraud and ensure secure transactions Skills RequiredGood communication & customer handlingBasic computer knowledgeSales and persuasion skillsAttention to detailProblem-solving ability Eligibility CriteriaGraduate (any stream)Age: Usually 21-30 yearsFresher / Experienced both can apply Salary (Approx)16,000 - 20,000/month (entry level)Incentives + PF + ESICareer Growth:Branch Officer Assistant Manager Deputy Manager Branch ManagerHR Contact - 9433816131
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B.A Freshers For Branch Banking Officer

Axis Group of Services

  • 0 - 2 yrs
  • 4.3 Lac/Yr
  • South Kolkata
Customer Management Customer Manager Customer Relationship Customer Retention Customer Acquisition Office Accountant Office Operation Banking Back Office Back Office Sales Back Office Assistant Back End Processing Back Office Coordinator Back Office Incharge Back Office Manager Back Office Officer Front Officer Front Office Front Desk Front Office Operations Front Office Executive
Branch Officer - Job Role & ResponsibilitiesA Branch Officer is part of the banks core operations and customer service team. The role includes both operations + sales support. Key Responsibilities1. Customer ServiceHandle walk-in customers at the branchResolve queries related to accounts, ATM, internet banking, etc.Maintain high customer satisfaction2. Account Opening & DocumentationOpen Savings & Current AccountsVerify KYC documents (PAN, Aadhaar, etc.)Ensure compliance with RBI guidelines3. Banking OperationsCash handling (deposit/withdrawal)Cheque processing & clearingMaintain daily transaction records4. Sales & Cross-SellingPromote banking products (FD, RD, Insurance, Loans, Credit Cards)Achieve monthly sales targetsGenerate leads for new customers5. Relationship ManagementMaintain relationships with existing customersUpsell products based on customer needs6. Compliance & SecurityFollow bank policies and proceduresPrevent fraud and ensure secure transactions Skills RequiredGood communication & customer handlingBasic computer knowledgeSales and persuasion skillsAttention to detailProblem-solving ability Eligibility CriteriaGraduate (any stream)Age: Usually 21-30 yearsFresher / Experienced both can apply Salary (Approx)16,000 - 20,000/month (entry level)Incentives + PF + ESICareer Growth:Branch Officer Assistant Manager Deputy Manager Branch ManagerHR Contact - 9433816131
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Banking KYC Executive Jobs For 12th Pass Freshers

Axis Group of Services

  • 0 - 2 yrs
  • 3.3 Lac/Yr
  • Kolkata
AML Procedures Anti-Money Laundering Background Checks Customer Due Diligence Customer Onboarding Documentation Verification Financial Crime Investigation Skills KYC Regulations Reporting Skills Sanctions Screening Teamwork Risk Assessment Data Analysis Regulatory Compliance Banking Operations Fraud Detection Compliance Management Attention to Detail Communication Skills
KYC Executive Job Role & Responsibilities 1. Customer VerificationCollect and verify KYC documents (Aadhaar, PAN, Voter ID, Passport, etc.)Ensure documents are valid and not expiredCross-check customer details with official databases 2. Documentation & ProcessingMaintain proper records of customer informationUpdate customer profiles in the bank systemEnsure all KYC forms are correctly filled and signed
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Airport Guest Relationship Executive Fresher

Aviindia Institute of Aviation and Hospitality Management

  • 0 - 1 yrs
  • 3.5 Lac/Yr
  • Kolkata
Ground Staff Activities Customer Relationship Airline Operations Airport Operation Customer Service Customer Support Passenger Handling Guest Handling Ground Operation Airline Customer Service Ground Management Good Communication Skills
As an Airport Guest Relationship Executive in Kolkata, you will play a vital role in creating positive experiences for travelers. Your main focus will be on assisting guests with their needs at the airport.**Key Responsibilities:**- **Welcoming Guests:** Greet passengers warmly upon their arrival and ensure they feel valued and cared for.- **Providing Information:** Offer accurate information about flights, airport services, and local attractions to help guests navigate the airport.- **Handling Queries:** Address guest questions and concerns promptly, ensuring a swift resolution to any issues they may face.- **Assisting with Check-ins:** Support passengers during the check-in process, providing guidance and ensuring they have all necessary documents.- **Coordinating Services:** Work closely with various airport services like baggage handling and customs to ensure smooth operations for guests.- **Building Relationships:** Foster positive relationships with travelers to encourage repeat visits and enhance airport reputation.**Required Skills and Expectations:**Ideal candidates should possess excellent communication and interpersonal skills, making them approachable and friendly. A good understanding of customer service principles is essential. You should be able to work in a fast-paced environment, handle stressful situations calmly, and maintain a professional demeanor at all times.Candidates must have a minimum of a 12th-grade education, and while no prior experience is necessary, a willingness to learn and adapt is crucial. Being detail-oriented and capable of multitasking will help you succeed in this role.
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Hiring For 12th Pass Freshers - Airline Customer Service Representative

Aviindia Institute of Aviation and Hospitality Management

  • 0 - 1 yrs
  • 3.5 Lac/Yr
  • Kolkata
Calm Under Pressure Cultural Awareness Time Management Empathy Customer Service Conflict Resolution Product Knowledge Resilience Communication Problem-solving Sales Skills Multitasking Language Skills Attention to Detail Adaptability Organizational Skills Patience Computer Skills Teamwork
Develop and implement strategic plans to improve airport operations, enhance customer experience, and drive profitability.Manage and coordinate day-to-day airport operations, including terminal services, airside operations, ground handling, and facilities maintenance.Monitor and enforce compliance with local, state, and federal regulations, including safety, security, and environmental standards.Collaborate with airlines, ground service providers, and other stakeholders to ensure smooth and efficient aircraft movements, passenger handling, and baggage operations.Oversee the development and implementation of security protocols and procedures to maintain a secure and safe airport environment.Manage the budget and financial performance of the airport, including revenue generation, cost control, and financial reporting.
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Freshers For Airline Customer Service Representative - Kolkata

Aviindia Institute of Aviation and Hospitality Management

  • 0 - 1 yrs
  • 3.8 Lac/Yr
  • Kolkata
Listening Skills Customer Service Calm Under Pressure Communication Time Management Product Knowledge
As an Airline Customer Service Executive, you will be responsible for assisting airline customers with their inquiries, ticket booking, and resolving issues. You will provide excellent customer service through phone, email, and in-person interactions, ensuring customer satisfaction and loyalty. Key Responsibilities:1. Handling customer inquiries: You will respond to customer queries regarding flight schedules, bookings, cancellations, and other related matters.2. Booking tickets: You will assist customers with booking flights, ensuring accuracy and timely processing.3. Issue resolution: Address and resolve customer complaints or issues effectively, providing satisfactory solutions.4. Customer assistance: Offer guidance and support to customers facing challenges during their travel experience, demonstrating empathy and problem-solving skills.Required Skills and Expectations:1. Strong communication skills: Ability to effectively communicate with customers in a clear and professional manner.2. Customer-centric approach: Demonstrated commitment to providing exceptional service and ensuring customer satisfaction.3. Problem-solving abilities: Capable of addressing customer issues promptly and finding solutions effectively.4. Basic computer skills: Proficiency in using computer systems and software for ticket bookings and customer interactions.5. Patience and empathy: Ability to handle challenging situations with patience and empathy towards customers.FOR FURTHER INFORMATION KINDLY CONTACT: 9123096014/9875598230
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Fresher hiring for Airline Customer Service Representative

Aerodrome

  • Fresher
  • 3.0 Lac/Yr
  • Kolkata
Listening Skills Problem-solving Teamwork Time Management Customer Service Computer Skills
We are seeking a dedicated Airline Customer Service Executive to join our team in Kolkata. This role is perfect for fresh graduates looking to start their career in the airline industry. You will be the first point of contact for passengers, providing assistance and ensuring a positive travel experience.Key Responsibilities:1. **Customer Assistance**: Greet and assist passengers at the airport, helping them with inquiries about flights, ticketing, and baggage claims.2. **Flight Information**: Provide up-to-date information on flight schedules, delays, and gate changes to ensure passengers are well-informed.3. **Problem Resolution**: Address passenger complaints and issues promptly, working to find effective solutions and maintaining a calm demeanor during busy times.4. **Ticketing Support**: Assist with ticket bookings, modifications, and cancellations, ensuring accuracy in processing transactions.5. **Collaboration**: Work closely with other airline staff and departments to coordinate services and ensure a smooth operation for all passengers.Required Skills and Expectations:Candidates should possess excellent communication skills, both verbal and written, in English and local languages. A friendly and approachable demeanor is essential to provide a welcoming atmosphere. Effective problem-solving abilities and patience are necessary to handle diverse passenger needs and resolve issues swiftly. As this is a full-time, in-office role, candidates should be prepared to work in shifts and maintain a professional appearance and attitude at all times. A high school diploma is the minimum educational requirement, and a passion for customer service will set you apart.
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Female - Looking For Domestic Reservation Executive Fresher

Aerodrome

  • Fresher
  • 5.0 Lac/Yr
  • Kolkata
Aviation Grooming Professional Communication Computer Teamwork Time Management Customer Service Reservation Systems
As a Domestic Reservation Executive in Kolkata, you will play a crucial role in managing customer bookings for travel services within India. This position is ideal for fresh graduates, particularly female candidates, looking to start their careers in the hospitality and travel sector.Key Responsibilities:- **Customer Interaction**: Respond to inquiries from clients regarding travel options, prices, and availability, ensuring excellent customer service through effective communication.- **Booking Management**: Process reservations for flights, hotels, and other travel services accurately, ensuring all bookings meet company policies and client preferences.- **Data Entry**: Maintain accurate records of bookings and customer interactions in the reservation system, updating information as needed to keep data current and precise.- **Issue Resolution**: Address and resolve any customer issues or complaints related to bookings swiftly, ensuring client satisfaction and building long-term relationships.- **Collaborate with Team**: Work closely with colleagues and other departments to streamline processes and enhance service delivery, contributing positively to the team environment.Required Skills and Expectations:Candidates should possess excellent verbal and written communication skills, along with a strong customer service mindset. Attention to detail is essential for managing bookings and resolving issues. Proficiency in basic computer applications and a willingness to learn new software will be advantageous. A positive attitude, the ability to work in a team, and a commitment to providing great service are key traits for success in this role.
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Freshers For Airline Customer Service Representative - Kolkata

Aerodrome

  • Fresher
  • 3.3 Lac/Yr
  • Kolkata
Customer Support Good Communication Tele Representative Problem-solving Listening Skills Teamwork Customer Service Time Management Computer Skills
We are seeking a motivated Airline Customer Service Representative to join our team in Kolkata. This role is suitable for freshers with a passion for helping people and a desire to thrive in a dynamic environment.Key Responsibilities:- **Assist Passengers:** Greet and assist customers at check-in, boarding, and during their travel to ensure a pleasant experience.- **Manage Inquiries:** Address customer questions and concerns via phone, email, or in person, providing accurate information regarding flights, bookings, and airline policies.- **Handle Reservations:** Help customers with flight bookings, changes, and cancellations, ensuring a smooth reservation process.- **Problem Resolution:** Quickly and effectively resolve issues related to delayed flights, lost luggage, and other travel-related problems to maintain customer satisfaction.- **Maintain Records:** Keep accurate records of customer interactions and transactions to support service quality and performance metrics.Required Skills and Expectations:Candidates should possess strong communication skills in English and Hindi, both spoken and written. A friendly demeanor and a willingness to assist customers are essential for success in this role. Basic computer skills are necessary for handling reservations and customer inquiries. Freshers who are enthusiastic and show a commitment to learning will thrive in this supportive environment. Adaptability and patience are important as customer service representatives often encounter a variety of situations and must remain calm under pressure. A minimum education level of 12th pass is required for applicants. If you have any queries, you can contact this number- +91 9147329961 (Send your CV/Resume this WhatsApp number)
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10th Pass Freshers For Air Ticketing Executive

Aviation Job Placement Company

  • 0 - 1 yrs
  • 6.0 Lac/Yr
  • Kolkata
Computer Operator Ticketing Executive Passport Checking Air Hostess Human Resource Man Management Airport Ground Staff Customer Care Offline Data Entry
Urgent Hiring For Air-TicketingInterview Timing - 10 AM to 6 PmSalary Package - 30 k to 35 kSkills - Computer Operator Data Entry Back OfficeWork Experience - Fresher & 1 Year
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