Customer Management Job Vacancies in Kolkata

As an Airport Ground Staff member in Kolkata, you will play a vital role in ensuring a smooth and efficient experience for passengers. This position is suitable for individuals with no experience or up to six years of experience, making it a great opportunity for recent school graduates or those looking to start a career in the aviation industry.**Key Responsibilities:**- **Passenger Check-in Assistance:** Help passengers check in for their flights by collecting their tickets and luggage, ensuring a quick and efficient process.- **Baggage Handling:** Safely load and unload passenger luggage from the aircraft, ensuring that bags are transported carefully to prevent damage.- **Customer Service:** Provide friendly and helpful support to travelers, addressing their questions and assisting with any issues that may arise before their flight.- **Flight Information Management:** Keep passengers informed about flight schedules, gate changes, and other important information to ensure they are well-prepared for their journey.- **Emergency Handling:** Be ready to respond effectively in emergencies or unexpected situations, following established procedures to ensure passenger safety.**Required Skills and Expectations:**Candidates should have a completed 12th grade education and be eager to work in a fast-paced environment. Strong communication skills are essential, as you will interact with passengers and fellow staff frequently. A customer-focused attitude and the ability to handle stress will help you succeed in this role. Being punctual and reliable, along with a willingness to work flexible hours, including weekends and holidays, is also important.

As an Airport Cargo Loader in Kolkata, you will play a vital role in ensuring that cargo is handled efficiently at the airport. This full-time position is suitable for individuals with little to no experience, making it a great opportunity for recent school graduates.Key Responsibilities:- **Loading Cargo**: You will be responsible for loading cargo onto aircraft, ensuring that all items are securely placed and balanced to comply with safety regulations.- **Unloading Cargo**: After flights arrive, you will unload cargo from the aircraft, ensuring that all items are handled carefully to prevent damage.- **Inspection**: Conduct visual inspections of cargo for any damages. If you identify any issues, you will report them immediately to your supervisor.- **Safety Compliance**: Follow all safety procedures and guidelines while performing your duties to ensure a safe working environment for yourself and your colleagues.- **Documentation**: Assist in maintaining accurate records of cargo movements. This includes tracking incoming and outgoing shipments.Required Skills and Expectations:Candidates must have completed at least their 10th grade. Basic understanding of cargo handling is a plus, but not mandatory as training will be provided. Strong attention to detail is crucial for this role to ensure cargo is loaded and unloaded safely and accurately. Candidates should be physically fit as the job involves lifting and moving heavy items. Good communication skills and the ability to work well in a team are also important for success in this role. Reliability and a positive attitude towards work are expected.

Job Role of Back Office AssistantThe role mainly involves:Data entry and record maintenanceDocumentation verificationBanking operations supportMIS and report preparationCustomer file managementCoordination with branch and operations teamMain ResponsibilitiesDocumentation WorkVerify customer documentsMaintain account opening forms and loan filesUpdate KYC recordsScan and upload documents into the systemData Entry & Record KeepingEnter customer and transaction detailsMaintain databases and Excel sheetsUpdate daily operational reportsBanking Operations SupportAssist in account opening processSupport cheque processing and transaction recordsHandle back-end banking activitiesCustomer Support (Limited)Resolve basic customer queriesCoordinate with customers for pending documentsFollow up for verification or approval processMIS & ReportingPrepare daily/monthly reportsMaintain operational records for audit purposesCoordination WorkCoordinate with sales team, branch staff, and managersSupport finance and compliance departmentsSkills RequiredBasic computer knowledgeMS Excel and MS OfficeGood typing speedCommunication skillsAttention to detailDocumentation handling abilityEligibility CriteriaUsually required:Any GraduateFreshers can applyBasic English communicationComputer knowledge preferredSalary Range (India)

As an Airline Customer Service Executive in Kolkata, you will play a vital role in ensuring a pleasant travel experience for our passengers. This full-time position is ideal for freshers who are eager to start their careers in the airline industry.Key Responsibilities:1. **Passenger Assistance:** You will assist passengers with check-in, boarding, and inquiries, ensuring they feel valued and informed throughout their journey.2. **Ticketing Support:** You will help customers understand ticket options, make reservations, and handle ticket changes or cancellations while providing accurate information.3. **Complaint Resolution:** You are expected to listen to customer concerns and resolve issues promptly, maintaining a calm and professional demeanor to enhance customer satisfaction.4. **Information Dissemination:** You will provide timely updates on flight schedules, delays, and any other travel-related information, ensuring passengers are well informed.5. **Team Collaboration:** You will work closely with other team members and departments to ensure seamless service delivery and improve overall customer experience.Required Skills and Expectations:Candidates must possess strong communication and interpersonal skills to interact effectively with diverse customers. A positive attitude, patience, and problem-solving abilities are crucial to addressing customer needs. Basic computer proficiency is essential to navigate reservation systems and manage customer information efficiently. A willingness to learn and adapt within a fast-paced environment will greatly contribute to your success in this role.

We are looking for a motivated and friendly Customer Service Associate to join our team in Kolkata. This entry-level position is ideal for freshers who have completed their 12th grade and are eager to start a career in customer service.Key Responsibilities:1. **Customer Support**: Assist customers by answering their queries via phone, email, or chat. You will be the first point of contact, so a helpful attitude is crucial.2. **Issue Resolution**: Identify customer issues and provide appropriate solutions. You will need to listen carefully and resolve problems effectively to ensure customer satisfaction.3. **Product Knowledge**: Learn about the products and services offered. Understanding what we provide will help you answer questions and guide customers.4. **Feedback Collection**: Gather feedback from customers and share it with the team. This information helps us improve our services and enhance the customer experience.5. **Team Collaboration**: Work closely with your colleagues to ensure a smooth operation. Good communication and teamwork skills are essential for success in this role.Required Skills and Expectations:Candidates must be good communicators with a positive attitude and patience when dealing with customers. A basic understanding of computers and the ability to learn quickly are important. You should also be willing to work full time in the office environment and adapt to the fast-paced nature of our customer service operations.

Name: Branch Manager (Broking) - Inorganic Job Role: Head of Branch / UnitDepartment: Sales ; Location: KolkataYears of Experience: 8-10 yearsJob Description / Key Responsibilities: Acquire new direct clients either through contacts, reference or any other source - (min 5 KYCs per month). Responsible for revenue generation / brokerage for the branch- (3x min). Responsible to achieve the team target and manage profitability of the branch. Using internal research calls to generate brokerage. Managing a team of relationship managers, dealers and back office-Will be responsible for achieving brokerage productivity per RM. Channel Partner: Acquire channel partner relationship in the assigned territory. Training & Hand holding of partners. Ensure compliance with all regulatory requirements and company policies. Responsible for all Branch operations, IT, compliance & Risk related issues in the Branch. Provide regular updates to the immediate superior as and when required. Error-free trade execution, resolving queries and providing solutions in a timely manner. Cross selling of third-party products - MF, NCD, PMS, AIF, etc. Providing post sales services to clients.Minimum Educational Requirement: Minimum Graduate in any discipline, Post Graduate preferredKey Result Area (KRA):RevenueDealing DeskDocumentationRegulatory RequirementCustomer ServiceKey Performance Indicators(KPI):Revenue Target achieved100% error free dealingUp-to-date with documentation100% ethical selling Zero Customer complaintsOrganization- based Competencies:Data DrivenSense of OwnershipTeam PlayerQuality of OutputFinancial AcumenTechnical Competencies:Business AcumenAnalytical SkillsProduct KnowledgeRegulatory KnowledgeStock Market KnowledgeBehaviour-based Competencies:Communication skillsPeople ManagementCustomer Service

As an Airport Staff member in Kolkata, you will play a vital role in ensuring the smooth operation of airport activities. This is a full-time position suitable for individuals with little to no experience. Responsibilities include:- **Passenger Assistance:** Help travelers with check-in, boarding, and luggage inquiries, ensuring they have a pleasant journey.- **Flight Information Management:** Provide accurate flight information to passengers, including arrival and departure times, delays, and gate changes.- **Security Checks:** Assist with security procedures by guiding passengers through the screening process and ensuring compliance with safety regulations.- **Customer Service:** Address passenger queries and resolve issues with a friendly and professional attitude, enhancing their airport experience.- **Operational Support:** Collaborate with other staff members to coordinate baggage handling and manage boarding processes efficiently.To succeed in this role, the following skills and expectations are important:- **Communication Skills:** You should be able to communicate clearly and effectively with passengers and coworkers.- **Teamwork:** You must work well in a team environment, collaborating with various departments to ensure smooth operations.- **Attention to Detail:** Being detail-oriented is essential for maintaining accurate flight information and ensuring compliance with security procedures.- **Adaptability:** You should be flexible in handling changing situations and able to manage busy times calmly.- **Basic Computer Skills:** Familiarity with computers is helpful for managing check-in systems and accessing flight information. Candidates should have completed their 12th grade and be ready to work in a fast-paced airport environment.

We are looking for an enthusiastic Airport Guest Relationship Executive to join our team in Kolkata. This entry-level position is perfect for individuals who enjoy interacting with people and ensuring guests have a pleasant experience at the airport.The key responsibilities include:- **Guest Assistance**: Provide exceptional support to guests by addressing inquiries, offering information about services, and guiding them through airport facilities.- **Check-In Support**: Assist guests during check-in processes to ensure a smooth and efficient experience.- **Issue Resolution**: Actively listen to guest concerns and work to resolve any issues related to their travel experience promptly and professionally.- **Information Dissemination**: Keep guests informed about flight schedules, boarding procedures, and airport amenities to enhance their travel experience.- **Feedback Collection**: Gather feedback from guests to understand their needs better and assist in improving service delivery.To succeed in this role, candidates should possess strong communication skills, a friendly demeanor, and the ability to work well in a fast-paced environment. Attention to detail is crucial, as well as the ability to stay calm under pressure. Being a team player with a positive attitude will be essential for collaborating effectively with colleagues. Previous experience is not required, making this an excellent opportunity for those eager to start their career in the hospitality industry. Applicants must have completed at least the 10th grade.

As an Airlines Transition Captain, you will play a vital role in ensuring a smooth transition for our airline operations. This position is based in Kolkata and is suitable for those with minimal experience.**Key Responsibilities:**- **Operational Oversight:** Supervise daily flight operations and ensure all procedures are followed, maintaining safety and efficiency in every flight.- **Team Coordination:** Work closely with ground and air crew to facilitate seamless communication and collaboration, ensuring all teams are aligned for successful flight execution.- **Training and Guidance:** Provide support and training to new crew members, helping them understand their roles and responsibilities and ensuring they are well-prepared for flight duties.- **Problem-Solving:** Address any issues or concerns that arise during operations, using critical thinking to find effective solutions while prioritizing the safety of passengers and crew.- **Reporting:** Maintain accurate records of flights and operations, including any incidents or operational challenges encountered during the day.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential for interacting with team members, management, and passengers effectively.- **Team Player:** A collaborative mindset is crucial as you will work with diverse teams, fostering a positive work environment.- **Detail-Oriented:** Attention to detail is important for maintaining safety standards and ensuring that all operations run smoothly.- **Adaptability:** Be prepared to adapt to changing situations and work under pressure, ensuring quick and effective responses to any operational challenges.Candidates should have completed at least 10th grade and possess a willingness to learn and grow within the airlines industry. No prior experience is required, making this an excellent opportunity for enthusiastic individuals.

Key ResponsibilitiesProcessing and verifying transactions (NEFT, RTGS, deposits, withdrawals)Maintaining customer account recordsChecking documents (KYC, loan papers, etc.)Reconciling accounts and fixing mismatchesPreparing daily/monthly reportsEnsuring compliance with banking rulesCoordinating with front office staff

We are seeking a motivated Airline Customer Service Representative to join our team in Kolkata. This role is suitable for freshers with a passion for helping people and a desire to thrive in a dynamic environment.Key Responsibilities:- **Assist Passengers:** Greet and assist customers at check-in, boarding, and during their travel to ensure a pleasant experience.- **Manage Inquiries:** Address customer questions and concerns via phone, email, or in person, providing accurate information regarding flights, bookings, and airline policies.- **Handle Reservations:** Help customers with flight bookings, changes, and cancellations, ensuring a smooth reservation process.- **Problem Resolution:** Quickly and effectively resolve issues related to delayed flights, lost luggage, and other travel-related problems to maintain customer satisfaction.- **Maintain Records:** Keep accurate records of customer interactions and transactions to support service quality and performance metrics.Required Skills and Expectations:Candidates should possess strong communication skills in English and Hindi, both spoken and written. A friendly demeanor and a willingness to assist customers are essential for success in this role. Basic computer skills are necessary for handling reservations and customer inquiries. Freshers who are enthusiastic and show a commitment to learning will thrive in this supportive environment. Adaptability and patience are important as customer service representatives often encounter a variety of situations and must remain calm under pressure. A minimum education level of 12th pass is required for applicants. If you have any queries, you can contact this number- +91 9147329961 (Send your CV/Resume this WhatsApp number)

As an Airport Guest Relationship Executive in Kolkata, you will play a vital role in creating positive experiences for travelers. Your main focus will be on assisting guests with their needs at the airport.**Key Responsibilities:**- **Welcoming Guests:** Greet passengers warmly upon their arrival and ensure they feel valued and cared for.- **Providing Information:** Offer accurate information about flights, airport services, and local attractions to help guests navigate the airport.- **Handling Queries:** Address guest questions and concerns promptly, ensuring a swift resolution to any issues they may face.- **Assisting with Check-ins:** Support passengers during the check-in process, providing guidance and ensuring they have all necessary documents.- **Coordinating Services:** Work closely with various airport services like baggage handling and customs to ensure smooth operations for guests.- **Building Relationships:** Foster positive relationships with travelers to encourage repeat visits and enhance airport reputation.**Required Skills and Expectations:**Ideal candidates should possess excellent communication and interpersonal skills, making them approachable and friendly. A good understanding of customer service principles is essential. You should be able to work in a fast-paced environment, handle stressful situations calmly, and maintain a professional demeanor at all times.Candidates must have a minimum of a 12th-grade education, and while no prior experience is necessary, a willingness to learn and adapt is crucial. Being detail-oriented and capable of multitasking will help you succeed in this role.

Develop and implement strategic plans to improve airport operations, enhance customer experience, and drive profitability.Manage and coordinate day-to-day airport operations, including terminal services, airside operations, ground handling, and facilities maintenance.Monitor and enforce compliance with local, state, and federal regulations, including safety, security, and environmental standards.Collaborate with airlines, ground service providers, and other stakeholders to ensure smooth and efficient aircraft movements, passenger handling, and baggage operations.Oversee the development and implementation of security protocols and procedures to maintain a secure and safe airport environment.Manage the budget and financial performance of the airport, including revenue generation, cost control, and financial reporting.

As an Airline Customer Service Executive, you will be responsible for assisting airline customers with their inquiries, ticket booking, and resolving issues. You will provide excellent customer service through phone, email, and in-person interactions, ensuring customer satisfaction and loyalty. Key Responsibilities:1. Handling customer inquiries: You will respond to customer queries regarding flight schedules, bookings, cancellations, and other related matters.2. Booking tickets: You will assist customers with booking flights, ensuring accuracy and timely processing.3. Issue resolution: Address and resolve customer complaints or issues effectively, providing satisfactory solutions.4. Customer assistance: Offer guidance and support to customers facing challenges during their travel experience, demonstrating empathy and problem-solving skills.Required Skills and Expectations:1. Strong communication skills: Ability to effectively communicate with customers in a clear and professional manner.2. Customer-centric approach: Demonstrated commitment to providing exceptional service and ensuring customer satisfaction.3. Problem-solving abilities: Capable of addressing customer issues promptly and finding solutions effectively.4. Basic computer skills: Proficiency in using computer systems and software for ticket bookings and customer interactions.5. Patience and empathy: Ability to handle challenging situations with patience and empathy towards customers.FOR FURTHER INFORMATION KINDLY CONTACT: 9123096014/9875598230