Looking For Customer Care Executive

We are seeking a dedicated and friendly Customer Care Executive to join our team in Kolkata. This role is ideal for individuals with 1 to 2 years of experience who are passionate about providing excellent customer service.

In this role, you will be responsible for responding to customer inquiries and resolving issues efficiently. You will serve as the first point of contact for our customers, ensuring they have a positive experience with our services.

Key responsibilities include:

- **Customer Interaction**: Engage with customers through phone, email, or chat to answer their questions and address any concerns they may have.

- **Issue Resolution**: Identify and troubleshoot customer issues, providing appropriate solutions in a timely manner.

- **Record Keeping**: Maintain accurate records of customer interactions and transactions, ensuring all communication is documented properly.

- **Feedback Collection**: Gather feedback from customers to improve service quality and contribute to the development of new initiatives.

Required skills and expectations:

Candidates should possess strong communication skills, both verbal and written, to effectively interact with customers. A problem-solving attitude is essential, as is the ability to work under pressure. Candidates must be punctual and demonstrate a commitment to teamwork, ensuring that customer care standards are upheld. A minimum educational qualification of 12th pass is required.

• Experience

  1 - 2 Years

• No. of Openings

  50

• Education

  12th Pass

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Age Limit

  18 - 30 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Overtime Pay, Annual Bonus

• Face Interview Location

  Woodrock Infotech, DN 12 , street 18, salt lake sector 5, kolkata