Customer Communication Job Vacancies in Kolkata

Urgent Hiring: Customer Care ExecutivePosted by: ADI HR & Consulting (Recruitment Partner) Openings: Limited - Apply Today! Location2nd Floor, Indo Japan Building, EP Block, Webel More, Near Yes Bank, Sector V, Salt Lake, Kolkata

We are looking for a friendly and motivated Airport Guest Relationship Executive to join our team in Kolkata. This entry-level position is ideal for someone eager to start a career in customer service within the airport environment. As an Airport Guest Relationship Executive, you will be the face of our service, ensuring that guests enjoy a seamless and positive experience from arrival to departure. Key Responsibilities:1. Guest Assistance: Welcome guests as they arrive at the airport, providing helpful information and assistance with their travel needs.2. Issue Resolution: Address any questions or concerns that guests may have, ensuring they feel heard and supported during their time at the airport.3. Communication: Keep guests informed about flight schedules, boarding procedures, and amenities available at the airport to enhance their travel experience.4. Team Collaboration: Work closely with other airport staff and departments to ensure a coordinated effort in delivering excellent customer service.Required Skills and Expectations:Candidates should have a high school diploma and a pleasant personality with strong communication skills. Being adaptable and able to handle challenging situations with a calm demeanor is important. Additionally, a passion for helping people and providing high-quality service is essential. Previous experience in customer service is a plus but not required. A positive attitude, professionalism, and teamwork are critical traits for success in this role.

Banking Officer - Axis BankCompany: Axis BankDesignation: Banking Officer / OfficerDepartment: Branch Banking / Retail BankingKey Responsibilities:Handle customers visiting the branch.Open and maintain savings/current accounts.Assist customers with banking products and services.Handle KYC and account-related documentation.Generate leads for CASA, loans, credit cards, insurance and other banking products.Cross-sell suitable banking products.Resolve customer queries and provide service support.Maintain daily reports and branch records.Achieve assigned business and sales targets where applicable.Follow bank policies, KYC requirements and compliance procedures.Eligibility:Graduate in any discipline.Freshers can be eligible for certain entry-level Axis Bank programs.Good communication and customer-handling skills.Basic computer knowledge.For field-sales-oriented positions, a two-wheeler and valid driving licence may be required. Axis Bank's current Sales Academy, for example, requires these for its Officer-Sales-I pathway.Skills Required:Communication skillsCustomer serviceSales & negotiationBasic banking knowledgeMS Office/computer skillsTarget orientationLocal-area knowledgeCareer Growth:Banking Officer

We are seeking an Area Debt Manager based in Metiabruz, Kolkata. This role is ideal for freshers who are eager to learn and grow in the financial sector. The Area Debt Manager will focus on managing and collecting debts within a designated area.Key Responsibilities: 1. Debt Collection: You will be responsible for contacting clients to collect outstanding debts. This includes following up on payments and negotiating repayment plans. 2. Client Relationship Management: Building strong relationships with clients is important. You will communicate effectively to understand their situations and provide support during the repayment process. 3. Reporting: You will maintain accurate records of all debt collection activities. Regular reporting to management on the status of collections will be required. 4. Problem Solving: When clients face challenges, you will assess situations and propose feasible solutions, ensuring a fair outcome for both the company and the client. Required Skills and Expectations: Candidates should be confident communicators with good negotiation and interpersonal skills. A basic understanding of financial principles will be beneficial. You must be organized and possess strong attention to detail to manage records effectively. As a full-time role, commitment and professionalism are essential. Applicants should be male and have completed at least the 10th grade. Freshers are encouraged to apply, as training will be provided to help you succeed in this role.

We are looking for a diligent Back Office Computer Operator to join our team in Kolkata. This part-time position is suitable for freshers who have completed their 10th grade. The role involves using computers to assist in various administrative tasks from the comfort of your home.Key Responsibilities:- Data Entry: Enter and update information in databases and spreadsheets with accuracy and attention to detail.- Document Management: Organize and maintain digital files, ensuring that documents are easy to find and properly labeled.- Report Generation: Assist in generating reports by collecting and summarizing data from various sources as instructed.- Email Management: Handle incoming and outgoing emails, ensuring timely responses and proper communication.- Support Tasks: Perform any additional support tasks that may be assigned, helping the team to achieve its objectives.Required Skills and Expectations:Candidates should have a basic understanding of computer operations and familiarization withMicrosoft Office applications like Word and Excel. Strong attention to detail is crucial, as is the ability to meet deadlines. Good communication skills, both written and verbal, are essential as you will interact with team members remotely. We expect reliability and a commitment to producing quality work while managing your time effectively throughout your part-time employment.

We are looking for an Airport Supervisor to join our team in Dumdum, Kolkata. This full-time position is ideal for freshers who have completed at least their 10th grade education. The Airport Supervisor plays a crucial role in ensuring smooth airport operations and providing excellent service to passengers.Key responsibilities include overseeing daily airport activities, which involves coordinating with various departments to maintain operations efficiently. The supervisor will also manage personnel, ensuring all staff members are performing their tasks effectively and adhering to safety regulations. Another important duty is to assist passengers with inquiries and problems, ensuring they have a pleasant experience at the airport. Additionally, the Airport Supervisor will monitor facility conditions, reporting any maintenance needs to ensure a safe environment. They will also handle any emergencies, following proper protocols to keep passengers and staff safe. To be successful in this role, candidates should have strong communication skills and a friendly disposition. Attention to detail is critical for managing operations and ensuring compliance with safety standards. The ability to work under pressure while maintaining a positive attitude is essential. Candidates should also be adaptable, willing to handle various tasks, and be good team players. Overall, the role demands a proactive approach to problem-solving and a commitment to delivering high-quality service to all airport users.

Inbound Customer Support Executive GUJRATI AND HINDI SPEAKING Company: Tatwa Technologies Ltd.Position: Inbound Customer Support ExecutiveSalary: 15,000 - 17,000 (In-hand)Shift Window: 7:00 AM - 9:00 PM (Rotational Shifts)Week Off: RotationalJob Responsibilities:Handle inbound customer calls professionally.Resolve customer queries and provide appropriate solutions.Deliver excellent customer service and maintain high customer satisfaction.Accurately update customer information and call details in the system.Eligibility:Good communication skills in Gujarati and Hindi.Customer-focused attitude with good problem-solving skills.Freshers and experienced candidates are welcome to apply.Location: Kolkata

We are seeking an Airport Manager to oversee the daily operations of our airport facility in Kolkata. This full-time position is ideal for freshers who are eager to start their careers in the aviation sector. Candidates must have completed at least 10th grade and be ready to work from our office.Key Responsibilities:- Supervise Airport Operations: Ensure all airport activities run smoothly, including check-in, security, and boarding procedures, to provide a safe and efficient environment for passengers.- Staff Management: Lead and coordinate a diverse team of employees, including ground staff and security personnel, ensuring they are well-trained and perform their duties effectively.- Customer Service: Address any passenger inquiries or complaints promptly and professionally, ensuring a positive experience for all travelers.- Safety and Security Oversight: Monitor compliance with safety regulations and security protocols to maintain the highest standards of airport safety.- Coordination with Airlines: Communicate regularly with airlines and other stakeholders to manage flight schedules, gate assignments, and overall airport operations.Required Skills and Expectations:Candidates should have a strong desire to learn about airport management and operations. Good communication and interpersonal skills are essential for effectively interacting with staff and passengers. Basic problem-solving abilities and a focus on teamwork will help you thrive in this fast-paced environment. Candidates should be detail-oriented and able to adapt to changing situations quickly, ensuring efficient management of airport processes.

We are seeking an International Ticketing Executive to join our team in Kolkata. This role is perfect for recent graduates who are eager to start their careers in the travel and tourism industry. You will assist customers in booking international flights and ensure a smooth ticketing experience.Key Responsibilities:- Customer Assistance: Interact with clients to understand their travel needs and provide suitable international flight options.- Ticket Reservations: Process ticket bookings efficiently using our reservation systems while ensuring accuracy in details such as dates, destinations, and passenger information.- Problem Solving: Address and resolve any issues related to flight bookings, cancellations, or changes in itineraries.- Documentation: Ensure all necessary documentation is correctly prepared and shared with customers, including e-tickets and confirmations.- Coordination with Airlines: Liaise with various airlines and travel partners to obtain the best deals and up-to-date flight information.Required Skills and Expectations:Candidates should possess strong communication skills to interact effectively with clients and airlines. Attention to detail is crucial for ensuring accurate bookings and documentation. A basic understanding of the travel industry, along with an ability to learn quickly, will greatly benefit you in this role. Being organized and able to handle multiple bookings simultaneously is also essential to succeed as an International Ticketing Executive. A positive attitude and eagerness to help customers will contribute significantly to your effectiveness in this position.

We are seeking a motivated Banking Officer to join our team in South Kolkata. This role is suitable for candidates with 0 to 2 years of experience and who have completed their 12th grade. As a Banking Officer, you will play a vital role in ensuring excellent customer service and efficient banking operations.Key Responsibilities:- Customer Service: Assist customers with their banking needs, including account inquiries, transactions, and providing information about services. This role is crucial for maintaining high customer satisfaction levels.- Transaction Processing: Handle day-to-day banking transactions accurately and efficiently, ensuring compliance with company policies and regulations. Your attention to detail will help prevent errors and enhance operational efficiency.- Documentation Management: Maintain and organize customer records and banking documents. Proper documentation helps in smooth operations and compliance with regulatory requirements.- Problem Resolution: Address customer complaints and issues effectively, providing solutions or escalating them to the appropriate departments. Strong problem-solving skills are essential in ensuring a positive customer experience.- Sales Support: Assist in promoting banking products and services to customers, helping to drive business growth by identifying customer needs.Required Skills and Expectations:Candidates should possess good communication skills, both verbal and written, to interact effectively with customers. Basic computer skills and familiarity with banking software can be advantageous. A customer-oriented attitude and a willingness to learn new things are important for success in this role. Candidates should be able to work well in a team and maintain professionalism at all times.

A Back Office Officer in Axis Bank is responsible for handling operational and administrative tasks that support the branch's day-to-day functioning. This role generally does not involve direct sales and focuses on accuracy, compliance, and customer service.Key ResponsibilitiesProcess account opening forms and verify KYC documents.Update customer information in the banking system.Handle cash-related records and transaction documentation.Process NEFT, RTGS, IMPS, and other banking transactions.Maintain customer records and branch documentation.Assist with cheque clearing and account maintenance.Ensure compliance with RBI guidelines and bank policies.Coordinate with branch staff for smooth operations.Resolve customer service requests related to account operations.Prepare daily, weekly, and monthly operational reports.Required SkillsGood communication and interpersonal skills.Basic knowledge of banking operations.Computer proficiency (MS Excel, MS Word, email).Attention to detail and accuracy.Ability to work under deadlines.Problem-solving and organizational skills.

We are seeking a Back Office Officer to join our team in Salt Lake. This role is ideal for candidates with 0 to 2 years of experience who have completed their 12th grade. The Back Office Officer will support various administrative and operational tasks in a full-time office setting.Key Responsibilities:- Data Entry: Accurately input and update information in company databases, ensuring records are current and correct.- Documentation Handling: Organize and file important documents, making sure they are easily accessible for team members when needed.- Customer Support: Assist in responding to customer inquiries and resolving issues by ensuring timely communication and support.- Inventory Management: Track inventory levels of office supplies and request replenishment as necessary, maintaining a well-stocked workspace.- Report Generation: Prepare and maintain reports regarding daily operations, helping management to assess productivity and identify areas for improvement.Required Skills and Expectations:- Strong attention to detail and accuracy in completing tasks, as this role involves handling important data and documents.- Good communication skills to effectively interact with team members and customers, ensuring clarity and professionalism.- Basic proficiency in computer applications, particularly in MS Office, to support data entry and report preparation.- Ability to work in a team-oriented environment while managing assigned tasks independently.- Strong organizational skills to manage multiple responsibilities efficiently and maintain workflow.

BPO - Kolkata Openings: Voice & Non-Voice Process Mode: Work From Office Job Details:- Rotational Shifts (Including Night Shift)- 6 Working Days