Customer Communication Job Vacancies in Kolkata

We are seeking a dedicated Customer Service Representative to join our team in Kolkata. This full-time role requires a commitment to providing excellent support and assistance to our customers, ensuring their needs are met effectively.nnKey Responsibilities:n- Responding to Customer Inquiries: Address customer questions and concerns through various communication channels, ensuring clarity and satisfaction in every interaction.n- Problem Resolution: Identify and resolve customer issues efficiently, demonstrating empathy and patience while working towards a satisfactory solution.n- Product Knowledge: Maintain a strong understanding of our products and services to better assist customers and provide accurate information.n- Documentation: Keep accurate records of customer interactions and feedback to help improve service delivery and customer satisfaction.nnRequired Skills and Expectations:nCandidates should have 1 to 2 years of relevant experience in customer service and must have completed at least their 12th grade education. Strong communication skills in English and the local language are essential for effective interaction with customers. The ideal candidate will be compassionate, patient, and proactive in addressing customer needs. A positive attitude and the ability to work well in a team are also important, as this position requires collaboration with colleagues to enhance overall service quality. This role is office-based, so applicants must be willing to work from the office in Kolkata.

We are looking for a dedicated Office Trainee to join our team in Paikpara, Kolkata. This full-time position is ideal for female graduates who are eager to gain hands-on experience in an office environment. Key Responsibilities:1. Administrative Support: Assist in daily office tasks, including filing, data entry, and managing documents to ensure operational efficiency.2. Communication: Facilitate effective communication within the team and with clients through emails, phone calls, and in-person interactions, maintaining a polite and professional demeanor.3. Scheduling: Help in organizing meetings and appointments, ensuring that all stakeholders are informed and prepared.4. Record Keeping: Maintain accurate records of office transactions and activities to support smooth operation and compliance with company policies.Required Skills and Expectations:The ideal candidate will possess strong organizational skills and attention to detail to manage multiple tasks effectively. Good communication skills are essential for interacting with colleagues and clients professionally. The candidate should be proactive and willing to learn, exhibiting a positive attitude towards challenges. Familiarity with basic office software is an advantage. A willingness to work in a team environment while demonstrating independence when needed is also expected. A minimum of 1-year prior experience in a related field is preferred, but candidates with up to 7 years of experience are also encouraged to apply.

Join our team as an Airlines Executive in Kolkata, where you will play a vital role in ensuring smooth airline operations and excellent customer service.nnIn this position, you will engage with customers, assisting them with inquiries and bookings. You will also coordinate with various airline departments to facilitate seamless travel experiences.nnKey Responsibilities:nn- Customer Interaction: Provide assistance to customers regarding flight bookings, cancellations, and inquiries, ensuring a high level of service and satisfaction.n n- Coordination: Work with different airline departments to manage flight schedules and resolve any issues that may arise, ensuring efficient operations.nn- Administrative Tasks: Maintain and update customer records and reports to help streamline service processes and improve customer experiences.nn- Information Dissemination: Educate customers about airline policies, travel procedures, and special offers, promoting awareness and understanding.nnRequired Skills and Expectations:nnCandidates should have completed at least the 10th grade and possess strong communication skills. Being able to work well in a team and adapt to fast-paced environments is essential. You should demonstrate a willingness to learn and develop new skills related to airline operations. Attention to detail and a customer-oriented mindset are crucial in delivering outstanding service. Previous experience is not necessary, making this an excellent opportunity for recent graduates or individuals seeking to start their careers in the airline industry.

We are looking for a dedicated Front Office Receptionist to join our reputed medical clinic located in Behala Bakultala, Kolkata. This is a full-time position ideal for female candidates residing nearby.In this role, you will be the first point of contact for patients and visitors, providing a warm and professional welcome. Your key responsibilities will include managing the reception area, answering phone calls, scheduling appointments, and assisting with patient queries. You will also maintain patient records and ensure that all administrative tasks are processed smoothly.To excel in this position, you should possess excellent interpersonal and communication skills, with a keen eye for detail. You must be proficient in handling office equipment such as telephones and computers, as well as managing scheduling software. Being organized and able to multitask in a fast-paced environment is essential. A customer-oriented attitude and a strong commitment to patient care are crucial for this role.Candidates must have completed their 12th education and have 2 to 5 years of relevant experience as a receptionist, preferably in a medical setting. The work location is from the office, and daily attendance at the clinic is required. Working hours and other specific schedule details will be communicated during the interview. If you meet these qualifications and are looking to contribute to our clinics success, we encourage you to apply.

We are seeking a Delivery Boy to join our team in Ballygunge, Kolkata. This full-time position is ideal for individuals with 0 to 1 year of experience and requires a minimum education of 10th pass. Key Responsibilities:- Delivering packages: The Delivery Boy will be responsible for picking up and delivering packages to specified locations in a timely manner, ensuring that each item reaches its destination safely.- Maintaining records: The Delivery Boy will keep track of deliveries made and update records accurately to ensure proper documentation of each transaction.- Communicating with customers: The Delivery Boy will interact with customers during deliveries, providing excellent service and addressing any queries or concerns they may have.- Maintaining the vehicle: Ensuring that the delivery vehicle is clean, well-maintained, and ready for use is essential for the Delivery Boy to ensure smooth operations.Required Skills and Expectations:Candidates should be punctual and reliable, demonstrating a commitment to completing deliveries on time. Strong communication skills are necessary to effectively engage with customers and represent the company positively. Basic understanding of the local area will aid in efficient navigation. Physical fitness is also important, as the role may involve lifting and carrying packages. The ideal candidate is expected to work diligently in a fast-paced environment and exhibit a willingness to learn and grow within the role.

We are looking for a Field Sales Executive to join our team . The role requires candidates who are skilled in building customer relationships, following up on leads, and maximizing sales opportunities. Identify prospects and develop sales strategies to drive business growth. The position offers an in-hand salary of 12,000 - 20,000 and prospects of growth.Key Responsibilities: Close sales through various methods like cold calling, presentations, and door-to-door visits. Build strong customer relationships and meet sales targets. Research and develop creative sales strategies to boost results. Report performance metrics and feedback to management regularly. Maintain and grow the client database effectively.Our products include:Compostable packaging products such as carry bags, garbage bags, grocery bags and other such in the bag line of products as well as compostable and biodegradable tableware and cutlery. There will be other products that shall be added to our product range which the executive should understand properly in order to recognize the target market for the same.Job Requirements:The minimum qualification for this role is 12th Pass and 6 months - 6+ years of experience. Familiarity with different sales techniques is a must. Applicants should also have good communication, negotiation, and interpersonal skills. Proficiency in computer use and the ability to utilize technology effectively are essential.The executive will be hired for the First 3 months on a trial basis to see their performance. The 3 month performance will depict the future as an employee or not.(INCENTIVE SHALL BE PAID ONLY UPON EXCEEDING REQUIRED TARGET SALES. SHALL BE DISCUSSED DURING INTERVIEW)

*CUSTOMER SUPPORT EXECUTIVE**Location:* Kolkata*Interview Mode:* Walk-in** Eligibility:* Graduate** Salary:**Fresher:* CTC: 18,000 Take Home: 13,000*Experienced:* CTC: 20,000 Take Home: 15,000** Job Details:* Proper Day Shift Timing: 9:00 AM - 6:00 PM 6 Days Working Sunday Fixed Off** Requirement:*Good communication skills and a customer-friendly attitude.*Interested candidates can share their updated CV on 9118020369 and confirm their availability for the walk-in interview.*

*CUSTOMER SUPPORT EXECUTIVE**Location:* Kolkata*Interview Mode:* Walk-inEligibility:* GraduateSalary:**Fresher:* CTC: 18,000 Take Home: 13,000*Experienced:* CTC: 20,000 Take Home: 15,000Job Details:* Proper Day Shift Timing: 9:00 AM - 6:00 PM 6 Days Working Sunday Fixed OffRequirement:*Good communication skills and a customer-friendly attitude.*Interested candidates can share their updated CV on 9125776661 and confirm their availability for the walk-in interview.*

We are looking for a reliable and energetic Delivery Boy to join our team in Baguiati, Kolkata. This entry-level position is perfect for someone who is eager to learn and starts their career in the delivery sector.Key Responsibilities:1. Deliver Packages: You will be responsible for picking up and delivering packages to customers in a timely manner. This includes ensuring that deliveries are made according to the planned schedule.2. Route Planning: You will need to plan the best routes for delivery to avoid delays and ensure quick service. Being familiar with the local area will help you navigate efficiently.3. Customer Interaction: You will engage with customers during the delivery process, ensuring they receive their packages in good condition and addressing any questions they may have.4. Maintain Delivery Records: It's important to keep accurate records of deliveries, including the time of delivery and any issues that may arise. This helps maintain high service standards.5. Report Issues: If there are any delivery challenges, such as incorrect addresses or delays, you must report these to the supervisor promptly.Required Skills and Expectations:You should have a minimum educational qualification of a 10th pass. Being punctual, responsible, and hardworking is essential. You should have good communication skills and be able to work independently. Experience is not required but a willingness to learn and adapt is crucial for success in this role.

As the Sales Head, you will play a vital role in driving the sales strategy and leading the team to achieve revenue targets. This position requires strong leadership and effective communication skills to ensure team members are motivated and aligned with the company's sales goals. Key Responsibilities:- Develop Sales Strategies: Create and implement effective sales strategies that align with the company's objectives to increase market share and revenue.- Lead the Sales Team: Oversee and inspire the sales team, providing guidance and support to help them reach their individual and collective targets.- Monitor Sales Performance: Analyze sales data and reports to assess performance against targets, identifying areas for improvement and implementing necessary changes.- Build Client Relationships: Establish and maintain strong relationships with key clients and stakeholders to foster loyalty and repeat business.- Conduct Training and Development: Organize training sessions and workshops to enhance the skills and capabilities of the sales team, ensuring they are equipped to succeed.Required skills and expectations include:- Educational Background: A degree in B.A, B.B.A, B.Com, or a professional qualification, providing a solid foundation for sales knowledge.- Experience: 1 year of relevant experience in sales, demonstrating a successful track record of achieving sales targets.- Leadership Qualities: Strong leadership and motivational skills to guide the team effectively and drive performance.- Communication Skills: Excellent verbal and written communication abilities, enabling effective interaction with team members and clients.- Problem-Solving Skills: Ability to identify and resolve issues quickly, adapting strategies as necessary to achieve sales goals. This role is crucial for the growth of the organization, and your contribution will help in shaping a successful sales culture.

We are seeking an organized and motivated Sales Coordinator to support our sales team in Kolkata, India. The ideal candidate will have at least 5 years of experience and a strong educational background, preferably a graduate degree.Key Responsibilities:1. Sales Support: Assist the sales team by preparing necessary sales documents, proposals, and presentations to help them close deals efficiently.2. Customer Communication: Act as a point of contact for customers, addressing their inquiries and providing timely updates on orders and services.3. Data Management: Maintain accurate records of sales activities, leads, and customer information using our CRM system to ensure smooth operations.4. Reporting: Generate regular sales reports and analyze data to identify trends, support sales strategy, and help in forecasting.5. Coordination: Collaborate with other departments such as marketing, logistics, and finance to ensure a seamless sales process and customer satisfaction.Required Skills and Expectations:Candidates must have strong communication skills to effectively interact with clients and team members. Proficiency in Microsoft Office Suite and experience with CRM software is essential. The ideal Sales Coordinator should be detail-oriented, capable of multitasking, and able to work in a fast-paced environment. A proactive attitude and problem-solving skills are important for managing challenges that arise during the sales process. Team collaboration and a customer-focused mindset are vital for success in this role.

We are looking for a Retail Sales Officer in Kolkata and Nearby Jharkhand who will be responsible for driving sales and providing excellent customer service. This is a full-time position suitable for recent graduates or those with up to three years of experience.Key Responsibilities:1. Customer Engagement: Interact with customers to understand their needs and provide tailored product recommendations, ensuring a positive shopping experience.2. Sales Promotion: Actively promote products and sales campaigns, helping to achieve daily and monthly sales targets set by the management.3. Inventory Management: Assist in maintaining stock levels by monitoring inventory and reporting any shortages or overages to management.4. Visual Merchandising: Help display products attractively to encourage sales and maintain the standard presentation of the store.5. Customer Feedback: Collect and share customer feedback with management to help improve products and service offerings.Required Skills and Expectations:- Candidates must have a graduate degree and possess strong communication skills. - A friendly and approachable demeanor is essential to foster great customer relationships.- The ability to work well in a team and adapt to a fast-paced retail environment is crucial.- Basic knowledge of sales techniques and customer service principles is preferred but not mandatory.- A proactive attitude with a willingness to learn and grow in a retail setting will greatly benefit applicants. This role is ideal for a motivated individual eager to begin their career in retail sales.

Key Responsibilities:Answer incoming calls and address customer questions or complaints.Make outbound calls to follow up on client requests or promote services.Log and update customer details and conversation notes in the database.Escalate complex technical or service issues to senior teams.Meet daily performance goals for call resolution and customer satisfaction.

Field Staff ExecutiveWe are looking for a Field Staff Executive to represent and promote our products at retail outlets within the assigned area.Key Responsibilities:- Visit assigned retailer shops on a daily basis as per the designated route.- Represent the company and maintain a professional relationship with retailers.- Promote and explain company products, features, offers, and benefits to retailers.- Take regular orders and communicate retailer requirements to the concerned team.- Ensure proper product visibility and availability at retail outlets.- Follow up with retailers regarding orders, stock, and promotional activities.- Maintain daily visit reports and provide regular updates to the reporting manager.- Identify new retail opportunities and support expansion of the company's retail network.- Achieve assigned daily/weekly/monthly visit and performance targets.Requirements:- Good communication and interpersonal skills.- Willingness to travel locally and visit multiple retail outlets daily.- Basic knowledge of smartphones and reporting applications.- Freshers are welcome to apply.- Candidates with prior field sales, retail, FMCG, or distribution experience will be preferred. Intrested candidate send CV on +91 7633993332Job Type: Full-timeRole: Field Staff ExecutiveWork: Daily field visits to assigned retail outlets

We are looking for enthusiastic and driven individuals to join our team as Telemarketing Executives in Kolkata. In this full-time position, you will play a crucial role in promoting our services and generating leads through effective communication.Key Responsibilities:- Conduct Outbound Calls: Reach out to potential customers to introduce our services and encourage interest, helping to generate leads for the sales team.- Maintain Customer Database: Accurately record and manage customer information in our database, ensuring that all interactions are tracked for future reference.- Provide Product Information: Explain the features and benefits of our services to customers, answering any questions they may have to help facilitate their decision-making.- Follow-Up With Leads: Regularly check in with potential customers who have shown interest, helping to build rapport and increase conversion rates.- Achieve Daily Targets: Work towards achieving daily call and sales targets, which helps drive overall business success.Required Skills and Expectations:- Excellent verbal communication skills are essential for conveying information clearly and persuasively over the phone.- Basic computer skills are necessary to accurately enter data and manage customer records.- A positive attitude and a willingness to learn are vital, especially for freshers who are just starting their careers in telemarketing.- Must be adaptable and able to handle rejection gracefully while remaining focused on achieving goals.- A strong work ethic and commitment to delivering excellent customer service will contribute to your success in this role.

CUSTOMER SUPPORT EXECUTIVELocation:KolkataInterview Mode: Walk-inEligibility: GraduateSalary:Fresher: CTC: 18,000 Take Home: 13,000Experienced: CTC: 20,000 Take Home: 15,000Job Details: Proper Day Shift Timing: 9:00 AM - 6:00 PM 6 Days Working Sunday Fixed OffRequirement:Good communication skills and a customer-friendly attitude.Interested candidates can share their updated CV on 9118020369 and confirm their availability for the walk-in interview.

We are hiring Customer Care Executives for the Australian shift for the job role of outbound telecaller. Both freshers as well as experienced can apply. The campaign is pretty simple , we just need to book appointments , generate leads and arrange for potential callbacks for the assessment and installations of the energy saving products at their residences and businesses.

As a Branch Relationships Executive in Dum Dum, Kolkata, you will be responsible for maintaining positive relationships with customers and guests visiting the branch. Your key responsibilities will include providing excellent customer service, handling guest inquiries, and assisting with passenger service needs. Strong communication skills are essential for this role, as you will be interacting with clients on a regular basis. The ideal candidate should be a 12th pass with good interpersonal skills and a friendly demeanor to ensure a positive experience for all branch visitors. This is a full-time position that will require you to work from the office on a regular basis.

A hotel Floor Manager oversees daily operations, ensuring top-notch guest service, staff supervision, and operational efficiency by managing staff, handling complaints, maintaining standards, coordinating departments (like housekeeping/kitchen), and enforcing policies for a seamless guest experience and well-run floor. They are the crucial link between frontline staff and management, focusing on cleanliness, staff training, and resolving immediate issues. Key Responsibilities:Guest Experience:Ensure prompt, courteous, and efficient service for all guests.Address and resolve guest complaints and issues effectively.Monitor satisfaction and gather feedback for improvement.Maintain high standards of cleanliness and presentation on the floor.Staff Management:Supervise, train, mentor, and motivate floor staff (room attendants, servers, etc.).Assign tasks, create schedules, and monitor performance.Enforce company policies, dress codes, and operational procedures.Handle disciplinary actions and performance coaching.Operations & Coordination:Oversee daily activities and service flow in specific areas (restaurant, hotel floor).Coordinate with other departments (kitchen, housekeeping, maintenance) for smooth operations.Manage inventory, supplies, and ensure proper stock levels.Maintain health, safety, and sanitation compliance.Complete reports, logs, and handle administrative tasks like payroll.Leadership & Communication:Act as a liaison between staff and senior management.Conduct regular staff meetings.Demonstrate strong leadership, problem-solving, and communication skills.

Aircraft Operator - Job DescriptionPosition: Aircraft OperatorAnnual Salary Range: 4,00,000 - 8,00,000 per yearIndustry: Aviation / Airlines / Airport OperationsEmployment Type: Full-timeJob ResponsibilitiesMonitor and support daily aircraft operations.Coordinate aircraft movements, flight schedules, and operational activities.Communicate with pilots, ground staff, maintenance teams, and air traffic control as required.Monitor flight status and operational changes.Assist with flight planning, aircraft allocation, and operational documentation.Ensure compliance with aviation safety procedures and company operating standards.Monitor weather, airport conditions, and other operational factors affecting flights.Handle operational disruptions, delays, and schedule changes.Maintain accurate flight and aircraft operation records.Coordinate ground handling, fueling, boarding, and aircraft turnaround activities.Report operational issues to the appropriate aviation management team.Support safe, efficient, and timely aircraft operations.Required QualificationsDiploma/Degree in Aviation, Aeronautical Engineering, Airport Management, or a related field.Knowledge of aircraft operations and aviation procedures.Good communication and coordination skills.Basic knowledge of flight schedules, airport operations, and safety regulations.Ability to work under pressure and in rotating shifts.Strong problem-solving and organizational skills.Key SkillsAircraft operationsFlight coordinationAirport operationsFlight monitoringSafety complianceOperational documentationCommunicationProblem-solvingTeam coordinationTime managementCareer Path:Aircraft Operations Executive Senior Aircraft Operator Flight Operations Supervisor Operations Manager.

Airline Customer Service Representative - Job DescriptionPosition: Airline Customer Service RepresentativeSalary Range: 4,00,000 - 8,00,000 per yearJob ResponsibilitiesAssist passengers with check-in, boarding, and flight-related queries.Handle ticketing, baggage, and reservation-related requests.Provide information about flight schedules, delays, cancellations, and boarding gates.Support passengers with baggage issues and coordinate with baggage-handling teams.Handle customer complaints and provide appropriate solutions.Assist elderly passengers, families, and passengers requiring special assistance.Verify passenger documents according to airline procedures.Maintain accurate passenger and service records.Coordinate with airport, security, ground-handling, and airline teams.Ensure a smooth and professional passenger experience.Follow airline safety, security, and customer-service policies.EligibilityMinimum 10+2 / equivalent qualification.Good English and communication skills.Customer-service and interpersonal skills.Basic computer knowledge.Professional appearance and positive attitude.Ability to work in shifts, including weekends and holidays.Salary: 4 LPA - 8 LPA, depending on the airline, experience, location, and allowances.