Customer Care Job Vacancies in Odisha

We are looking for a Customer Support Executive to join our team at Empire Recruitment Solutions. This role involves managing essentialdata processes, ensuring accuracy, and providing administrative support.

We are searching for an enthusiastic Airline Customer Service Representative to join our team in Bhubaneswar, India. This entry-level position is perfect for those looking to start their career in the airline industry and will involve assisting customers with their travel needs.Key Responsibilities:1. Customer Assistance: Greet customers at the airport or over the phone, helping them with inquiries, ticket bookings, and travel information.2. Problem Resolution: Address customer complaints and concerns promptly, ensuring a positive travel experience and maintaining customer satisfaction.3. Ticketing and Check-In: Process ticket purchases and assist passengers during check-in, making sure all procedures are followed accurately to avoid delays.4. Flight Information: Provide passengers with up-to-date information about flight schedules, delays, and gate changes, ensuring they are informed throughout their journey.5. Coordination with Staff: Work closely with other team members and departments to ensure smooth operations and effective communication for passenger needs.Required Skills and Expectations:Candidates should have a high school education (10th pass) and be eager to learn. Strong communication skills are essential, as you will interact with diverse customers daily. A friendly demeanor and the ability to stay calm under pressure are important for resolving issues effectively. Basic computer skills are needed for ticketing and logging customer interactions. Flexibility to work varied shifts is expected, as the airline operates around the clock.

We are looking for a dedicated Workshop Manager to oversee our operations in Phulbani Kandhamal. The ideal candidate will have 3 to 9 years of experience and an I.T.I. qualification, ensuring smooth functioning and efficiency of the workshop environment.Key Responsibilities:1. **Supervise Operations**: Manage daily workshop activities, ensuring that all tasks are performed efficiently and meet quality standards.2. **Team Management**: Lead and motivate a team of technicians and workers, providing guidance and support to enhance their skills and performance.3. **Inventory Control**: Oversee the management of tools and materials, ensuring that supplies are adequately stocked and equipment is well-maintained.4. **Safety Compliance**: Implement safety protocols and ensure that all personnel follow health and safety guidelines to prevent workplace accidents.5. **Quality Assurance**: Monitor the quality of work being carried out and take corrective actions when necessary to maintain high standards.6. **Customer Interaction**: Engage with clients to understand their needs and communicate project updates, ensuring a high level of customer satisfaction.Required Skills and Expectations:The successful candidate should possess strong leadership and organizational skills. Effective communication is crucial, as you will interact with both the team and clients. A deep understanding of workshop processes and machinery is needed, along with the ability to solve problems under pressure. Additionally, you must be proactive in identifying areas for improvement to enhance overall workshop performance.

We are looking for a dedicated Delivery Boy to join our team in Bhubaneswar. The ideal candidate will be responsible for delivering packages to customers in a timely and efficient manner. Key Responsibilities:- **Package Delivery**: Deliver parcels to customers at their homes or workplaces, ensuring that each item arrives safely and on time.- **Route Planning**: Plan and take the best route for deliveries to minimize travel time and ensure punctual arrivals.- **Customer Interaction**: Interact politely with customers while delivering packages, ensuring they receive a positive experience.- **Documentation**: Maintain records of deliveries, including collecting signatures and any necessary paperwork to ensure order accuracy.- **Vehicle Maintenance**: Ensure that the delivery vehicle is clean, fueled, and in good working condition to avoid delays.Required Skills and Expectations:- **Good Communication**: Ability to communicate effectively with customers and team members is essential to provide excellent service.- **Time Management**: Strong organizational skills are needed to manage delivery schedules and meet tight deadlines.- **Basic Navigation Skills**: Familiarity with local roads and navigation tools is crucial for efficient delivery routes.- **Physical Fitness**: Ability to lift and carry packages is important, as the job may require handling heavy items.- **Reliability**: Dependability in attending work on time and completing deliveries as scheduled is a must. Candidates with 0 to 3 years of experience and a minimum education level of 10th pass are encouraged to apply.

We are looking for a Front Office Executive to manage our reception area and ensure a positive experience for all visitors and clients in our Cuttack office. This is a full-time position suitable for a female candidate, ideally someone with a B.C.A degree and 0 to 1 year of experience. **Key Responsibilities:**- **Greet Visitors:** Welcome guests as they arrive, ensuring they feel comfortable and are directed to the appropriate personnel.- **Manage Phone Calls:** Answer incoming phone calls and direct them to the right departments, taking messages when necessary.- **Schedule Appointments:** Coordinate and schedule meetings and appointments for staff, managing calendars efficiently.- **Maintain Records:** Keep an organized filing system for important documents, ensuring easy access and confidentiality.- **Support Administrative Tasks:** Assist with various administrative tasks, such as data entry and basic office management, to help keep operations running smoothly.**Required Skills and Expectations:**Candidates should possess excellent communication skills, both verbal and written, to interact effectively with clients and staff. An approachable demeanor and a professional appearance are crucial. The ability to manage time efficiently and prioritize tasks in a busy environment is essential. Basic knowledge of office software and phone systems is necessary. A keen attention to detail and a willingness to learn are important traits for success in this role.

We are seeking a dedicated Counter Incharge in Cuttack, India, who will manage counter operations effectively. This role is ideal for individuals with 1 to 4 years of experience and a postgraduate education.Key Responsibilities:- **Manage Daily Operations**: Oversee daily counter activities to ensure smooth service and customer satisfaction. You will be responsible for timely handling of customer queries and transactions.- **Team Collaboration**: Work closely with team members to maintain an efficient workflow. This includes communicating effectively to resolve any issues that may arise during operations.- **Inventory Management**: Ensure all products at the counter are adequately stocked and organized. Regularly check inventory levels and assist in reordering supplies when necessary.- **Customer Service**: Provide exceptional customer service by addressing customer inquiries and complaints with professionalism and empathy. This enhances the overall customer experience and builds loyalty.- **Reporting and Documentation**: Maintain accurate records of transactions and counter activities. You will prepare reports on counter performance, including sales and customer feedback.Required Skills and Expectations:- Strong communication skills are essential to effectively interact with customers and team members. You should be able to convey information clearly and professionally.- A positive attitude and problem-solving abilities will help you address challenges that arise during daily operations.- Attention to detail is crucial for managing inventory and ensuring accurate handling of financial transactions. - Proficiency in basic computer skills is expected for managing reports and documentation. This is a work-from-office position, and we are specifically looking for male candidates who are committed and motivated.

We are seeking a Customer Care Executive to join our team in Bhubaneswar. This role is ideal for individuals who are passionate about customer service and are eager to learn and grow. **Key Responsibilities:**- **Responding to Customer Inquiries:** Handle incoming calls, emails, and chats from customers to address questions and resolve issues promptly and courteously. - **Providing Product Information:** Offer detailed information about our products and services to help customers make informed decisions.- **Handling Complaints:** Listen to customer complaints with empathy and work towards a satisfactory resolution, ensuring a positive experience.- **Maintaining Customer Records:** Update and maintain customer account information and interaction logs to ensure accurate service delivery and follow-ups.- **Collaborating with Team Members:** Work closely with other departments to enhance customer satisfaction and resolve complex issues effectively.**Required Skills and Expectations:**Candidates should have a high school diploma (12th pass) and ideally possess 0-6 years of experience in customer service. Strong communication skills, both verbal and written, are essential to facilitate effective interaction with customers. A positive attitude and patience are critical to handle varied customer emotions and queries. Candidates must be able to work in a team environment and showcase problem-solving abilities. Adherence to schedules and a willingness to adapt to changing situations will support success in this full-time office role.

We are looking for a visionary personal who can connect with the clients and sell our products.

We are looking for a dedicated Steward to join our team in Bhubaneswar. This full-time role is ideal for individuals with 0 to 3 years of experience who have completed their 12th grade.As a Steward, you will play a vital role in ensuring a high level of service in our dining area. Your main responsibilities will include:- **Table Setting:** You will prepare and organize tables for guests, ensuring that they are clean and well-presented.- **Serving Food and Beverages:** You will assist in serving food and drinks to customers quickly and accurately, while providing excellent customer service.- **Cleaning:** After meals, you will help clean tables, utensils, and dining areas, maintaining a tidy environment for guests.- **Customer Interaction:** You will engage with customers to ensure they have a pleasant dining experience, addressing any inquiries or issues they may have.To be successful in this role, you should possess good communication skills and a positive attitude. A commitment to providing excellent service is essential. Additionally, you should be able to work well in a team and adapt to a fast-paced environment. Reliability and punctuality are important, as is your willingness to learn and improve.If you enjoy working with people and have a passion for hospitality, this position may be a great fit for you.

We are looking for a Customer Support Executive to join our team in Berhampur. This is a part-time, work-from-home position suitable for freshers with at least a 12th-grade education. The role involves assisting customers and providing them with the necessary support they need.**Key Responsibilities:**- **Respond to Customer Inquiries:** Assist customers via various communication channels like email, chat, or phone. You will address their questions and concerns promptly and professionally.- **Provide Product Information:** Share accurate information about our products and services to help customers make informed decisions and feel satisfied with their choices.- **Resolve Customer Issues:** Identify and troubleshoot problems customers face and work towards resolving their issues effectively. Your goal is to ensure customer satisfaction.- **Maintain Records:** Keep organized and accurate records of customer interactions and transactions. This is essential for tracking customer needs and improving service.- **Feedback Collection:** Gather feedback from customers regarding their experience. This information will help the company improve its services and products.**Required Skills and Expectations:**- **Excellent Communication Skills:** You should have strong verbal and written skills to interact clearly and effectively with customers.- **Problem-Solving Ability:** You must be able to think critically and find solutions to customer issues promptly.- **Positive Attitude:** A friendly and approachable demeanor is essential for creating a good customer experience.- **Basic Computer Skills:** Proficiency in using computers and navigating through software applications is necessary, as you'll be handling customer inquiries online.- **Self-Motivated:** Since this is a work-from-home role, being self-driven and managing your time effectively is important for success.

As a Steward, you will play a crucial role in ensuring exceptional service and maintaining a clean and organized dining environment. - Greet and welcome guests: You will be the first point of contact for customers, creating a positive impression by welcoming them warmly as they arrive.- Take and serve food and drink orders: You will listen carefully to guests requests, accurately take their orders, and ensure that their food and beverages are served promptly and correctly.- Maintain cleanliness and organization: You are responsible for keeping work areas, dining tables, and service areas clean and tidy throughout your shift, ensuring a pleasant dining atmosphere.- Assist with setting up and taking down dining areas: You will help prepare the dining space before guests arrive and clean up after they leave, supporting the overall workflow of the establishment.- Provide excellent customer service: You should be attentive to guests' needs, responding to inquiries and addressing any concerns in a friendly and professional manner.To succeed in this role, you should have good communication skills and a friendly attitude. Being punctual and reliable is important, as is the ability to work well in a team. You should also have a positive approach to feedback and be eager to learn about food and beverage service. A strong commitment to customer satisfaction is essential for creating an enjoyable experience for our guests.

he Front Office Executive is the first point of contact for guests and visitors. They are responsible for welcoming guests, answering inquiries, and directing them to the appropriate personnel or department. Additionally, they handle phone calls and emails, manage the reception area, and perform administrative tasks as needed.ResponsibilitiesWelcome and greet guests in a friendly and professional mannerAnswer phone calls and direct them to the appropriate person or departmentHandle incoming and outgoing correspondence, including emails and lettersManage the reception area to ensure it is clean and organized at all timesAssist with administrative tasks, such as data entry, filing, and photocopyingMaintain a record of incoming and outgoing guests and employeesHandle guest complaints and resolve issues in a timely and efficient mannerCoordinate with other departments to ensure smooth operationsMaintain knowledge of company products, services, and policiesProvide support to other team members as neededQualificationsHigh school diploma or equivalentPrevious experience in a customer service role is preferredExcellent communication and interpersonal skillsProficient in Microsoft Office suite

We are looking for a dedicated Airline Ramp Executive to join our team at the airport in Bhubaneswar. In this role, you will ensure the efficient handling of aircraft on the ground and support various ramp operations.**Key Responsibilities:**- **Aircraft Loading and Unloading:** You will assist in loading and unloading luggage, cargo, and mail from aircraft, ensuring that everything is handled carefully and efficiently.- **Baggage Handling:** You will manage the moving of passenger baggage to and from the aircraft, ensuring that items are delivered to the correct destination promptly.- **Equipment Operation:** You will operate ground support equipment, such as tugs and conveyor belts, to facilitate ramp operations safely and effectively.- **Safety Compliance:** You will adhere to safety protocols and procedures while working on the ramp to maintain a safe environment for yourself and your colleagues.- **Team Coordination:** You will work closely with team members and other airport staff to ensure smooth operations and timely turnaround of flights.The ideal candidate will have a keen eye for detail, strong teamwork skills, and positive communication abilities. You should be physically fit, as the job requires lifting and moving heavy items. A willingness to work flexible hours, including evenings, weekends, and holidays, is essential. Prior experience in any capacity related to ground operations is an advantage but not mandatory. A 10th-grade education is required for this position.

Provide technical support for CCTV cameras, DVRs/NVRs, monitors, and related networking equipmentDiagnose and resolve hardware, software, and connectivity issues (on-site or remotely)Assist with installation, configuration, testing, and commissioning of CCTV systems

Customer complian registeeCustomer serviceManagement managers feedbackMaintain advance excelPowerpoint presentationPrepare various MIS related to loans product

-Supervise front desk staff and guide them-Handling guest queries, complains, and requests-manage check-in and check-out process-maintain front office records and reports-coordinate with housekeeping and other departmentsensure cleanliness and discipline at front desk

We are looking for a dedicated and customer-focused Airport Passenger Service Agent to assist passengers throughout their airport journey. Responsibilities include check-in and boarding procedures, verifying travel documents, issuing boarding passes, handling baggage queries, assisting passengers with special needs, and providing flight information. The role requires excellent communication skills, basic computer knowledge, and the ability to work in shifts in a fast-paced airport environment. Prior customer service experience is an advantage.

- Greet and assist airline passengers: As an Airlines Executive, you will be responsible for welcoming passengers, checking them in, and helping them with any queries or concerns they may have before their flight.- Handle ticketing and reservations: You will be in charge of managing ticket bookings, processing reservations, and ensuring that all passenger information is accurately recorded in the system.- Coordinate with other airline staff: Collaborating with airline supervisors, customer service representatives, and ramp executives to ensure smooth operations and excellent customer service throughout the passenger journey.- Assist passengers with boarding and disembarking: Guiding passengers through boarding procedures, helping them find their seats, and ensuring a safe and efficient boarding and disembarking process.- Resolve passenger issues: Addressing passenger complaints, handling emergencies, and providing assistance to ensure a positive experience for all passengers.Required Skills and Expectations:1. Excellent communication skills: Clear verbal communication and active listening abilities to interact effectively with passengers and other airline staff.2. Customer service orientation: A strong focus on providing exceptional service to passengers and addressing their needs professionally and efficiently.3. Attention to detail: Ability to accurately process passenger information, handle ticketing procedures, and ensure all tasks are completed with precision.4. Ability to work well under pressure: Handling multiple tasks simultaneously, staying calm in stressful situations, and resolving issues promptly to ensure smooth operations.5. Basic computer skills: Proficiency in using airline reservation systems, ticketing software, and other related tools to perform job duties efficiently.

The TR Captain position is an exciting opportunity for individuals looking to begin their career in a dynamic environment. Located in Bhubaneswar, this role requires a dedicated male candidate who has completed at least 10th grade. You will be expected to work full time from the office, with no prior experience necessary. **Key Responsibilities:**- **Team Leadership:** You will lead a small team, ensuring everyone understands their tasks and works together effectively.- **Task Coordination:** It will be your job to assign tasks to team members and monitor their progress, ensuring deadlines are met.- **Communication Management:** Clear and effective communication within the team and with other departments is essential for success in this role.- **Reporting:** You will be responsible for preparing regular reports on team performance and progress, providing insights for improvement.- **Problem Solving:** When issues arise, you'll need to quickly identify and address them to keep the team's work on track.**Required Skills and Expectations:**- Strong communication skills are vital to effectively lead and motivate your team.- Basic organizational skills will help you manage tasks efficiently.- A positive attitude and willingness to learn are essential for success in this entry-level role.- Ability to work in a fast-paced environment and adapt to changing circumstances is expected.- Being a team player is crucial, as collaboration is at the heart of this position. This role is perfect for enthusiastic individuals eager to grow in a supportive workplace.

Join our team as an Assistant Human Resource in Bhubaneswar, India. In this role, you will support the HR department in various tasks such as recruitment, onboarding, training coordination, and employee relations. You will also assist in maintaining employee records, updating HR policies, and organizing HR events.Key responsibilities include assisting in recruitment processes by posting job openings, screening resumes, and scheduling interviews. You will also help in conducting orientation sessions for new hires and coordinating training programs for existing employees. Additionally, you will be responsible for maintaining employee records, updating HR databases, and ensuring compliance with HR policies and procedures.We are looking for a candidate with a post-graduate degree in Human Resource Management or a related field. 0-1 years of experience in HR is preferred, but not required. The ideal candidate should have strong communication and organizational skills, attention to detail, and the ability to handle confidential information with professionalism. A proactive and team-oriented attitude is essential for success in this role.NOTE : AFTER SHAREING YOUR CV ON WHATSPP THEN CALL ME 9493236090

A Receptionist plays a vital role in the smooth operation of an office by managing various administrative tasks and providing excellent customer service to visitors and clients. Responsibilities include greeting visitors, answering and directing phone calls, handling inquiries, scheduling appointments, managing calendars, data entry, administrative support, mail distribution, filing systems, record keeping, supply ordering, inventory management, switchboard operation, appointment setting, meeting coordination, travel arrangements, expense reports, and billing.

Office Administrator/Executive - Urgent Hiring**Rightfit Resources** is a leading recruitment agency based in Visakhapatnam, and we are looking for a proactive and highly organized **Office Administrator/Executive** to join our team immediately. This is a critical role that will ensure our daily operations run smoothly and efficiently.#### **Key Responsibilities:*** **Administrative Support:** Manage all general office administrative tasks, including handling calls, managing correspondence, and maintaining organized filing systems (both physical and digital).* **Recruitment Coordination:** Assist our recruitment team by scheduling interviews, coordinating candidate communication, and managing candidate databases.* **Office Management:** Oversee office supplies, equipment, and general maintenance. Ensure the office environment is professional and well-maintained.* **Data Management:** Maintain accurate and up-to-date records of clients, candidates, and internal documents.* **Communication:** Serve as the primary point of contact for internal and external inquiries, directing them to the appropriate person or department.* **Reporting:** Prepare basic reports and presentations as required by the management team.#### **Qualifications & Skills:*** Proven experience in an administrative or office management role. Experience in a recruitment or HR setting is a plus.* Excellent organizational and time-management skills with the ability to multitask and prioritize tasks effectively.* Strong communication and interpersonal skills.* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other office management software.* A proactive attitude and a strong sense of responsibility.* Must be able to work in a fast-paced environment and meet deadlines.If you are a detail-oriented professional with a passion for organization and a desire to contribute to a growing team, we encourage you to apply now.---**To Apply:**Send your resume to [Your Email Address] or contact us directly at **9493236090**.

We are seeking a dedicated and detail-oriented Counter Incharge to manage our service counter in Bhubaneswar. This role requires strong communication skills and the capability to work efficiently in a fast-paced environment. Key Responsibilities include:1. **Customer Service:** Greet and assist customers at the counter, addressing their inquiries and providing information about products and services to ensure a positive experience.2. **Transaction Management:** Handle cash and credit transactions accurately, maintaining records of daily sales and balancing the cash register at the end of each shift.3. **Inventory Management:** Monitor stock levels at the counter, assist in inventory counts, and communicate with the management regarding stock replenishment and discrepancies.4. **Team Coordination:** Work closely with team members to ensure smooth operations at the counter, fostering a cooperative team environment and assisting in training new staff as needed.5. **Reporting:** Prepare daily reports on sales, customer feedback, and any issues that may arise, ensuring that management is informed of counter performance.Required Skills and Expectations include:- Candidates should have a post-graduate degree and 1 to 4 years of relevant experience, preferably in retail or customer service roles.- Strong verbal and written communication skills are essential for interacting with customers and team members.- Attention to detail is important for managing transactions and inventory accurately.- The ability to work under pressure and handle multiple tasks simultaneously is necessary to ensure counter efficiency.- A proactive attitude and willingness to learn and adapt will further contribute to success in this role.

The Airport Manager oversees daily operations at the airport in Bhubaneswar, ensuring safety, efficiency, and excellent customer service. This role is ideal for individuals looking to start their career and can adapt to a busy environment. Key responsibilities include:- **Manage Daily Operations**: Supervise all airport activities, ensuring smooth functioning of airport services, including check-in, boarding, and baggage handling. - **Ensure Safety Procedures**: Enforce safety regulations and protocols to protect passengers and staff. Conduct regular inspections to identify and remedy any safety issues. - **Customer Service Oversight**: Address passenger inquiries and complaints efficiently, ensuring a positive travel experience. Work with teams to resolve issues quickly. - **Coordinate with Airlines**: Liaise with airline representatives to manage flight schedules and gate assignments, ensuring timely departures and arrivals. - **Staff Coordination**: Train and supervise airport staff, ensuring they meet performance standards and provide high-quality service.Applicants should possess effective communication skills and be capable of working well under pressure. An understanding of airport operations is beneficial but not required. Attention to detail, good organizational abilities, and a commitment to safety are essential for this role. The ideal candidate is a proactive problem solver who can work collaboratively with various teams in a fast-paced environment.

We are looking for a Customer Support Executive to join our teamat Empire Recruitment Solutions. This role involves managing essentialdata processes, ensuring accuracy, and providing administrative support.

We are looking for a Customer Support Executive to join our teamat Empire Recruitment Solutions. This role involves managing essentialdata processes, ensuring accuracy, and providing administrative support. Get a salary of 13,500 - 16,500 along with career growth opportunities in a collaborative environment.Key Responsibilities:Maintain data and ensure it is accessible for seamless operations.Verify information, spot data discrepancies, and resolve them promptly.Organize and manage both digital and physical records to optimize access.Assist in various administrative functions to support department efficiency.Generate and present reports to internal teams for informed decision-making.Handle all sensitive data with strict confidentiality.Job Requirements:The minimum qualification for this role is 10th Pass and0 - 4 years of experience. The position requires strongorganizational skills, attention to detail, and the ability to handle multiple tasks.

We are looking for a Mall Sales Executive to join our teamEmpire Recruitment Solutions to assist shoppers, provide product information, process transactions, and promote sales. The rolerequires a positive attitude and managing responsibilities like stocking shelves, managing transactions, and delivering excellent customer service. The role offers an in-hand salary of