Customer Support Technician Job Vacancies in Pune

Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.

Job Description for Service CoordinatorAssessing clients' needs of work.Overseeing the required things to be informed and collected from client regarding work. Explaining to clients how our solutions can resolve their issues. Resolving issues that arise concerning the problems and timely resolution.Answering phone calls and emails.Scheduling appointments for site visit of engineers for clientsMaintaining and tracking day to day clients' service recordsUpdating daily dispatch, e-mails and AMC book in excel. Staying current on new services we develop.Evaluating our services and helping to identify areas of improvement

Job description:Position: Service CoordinatorCompany: Poona Air TechnologiesLocation: Bhosari, PuneDepartment: Service & OperationsCompany OverviewPoona Air Technologies is engaged in providing industrial compressed air solutions, pneumatic systems, and related service support to manufacturing and engineering industries. The company is committed to delivering reliable equipment performance and prompt after-sales service to its clients.Role SummaryThe Service Coordinator will be responsible for managing service operations, coordinating with service engineers, handling customer service requests, and ensuring timely execution of service activities. The role requires strong coordination, communication, and organizational skills.Key ResponsibilitiesReceive and register service complaints and breakdown calls from customersSchedule and assign service engineers for site visitsCoordinate preventive maintenance schedules with clientsFollow up with customers for service feedback and closure confirmationMaintain service records, call logs, and documentationPrepare service reports, job cards, and invoicesCoordinate with the spare parts and stores department for material availabilityMonitor service engineer attendance and field movementEnsure timely billing and collection follow-ups (if required)Maintain proper communication between customers, engineers, and managementEligibility CriteriaAny Graduate (Commerce / Management preferred)13 years of experience in service coordination / back office / operationsExperience in industrial equipment, pneumatic, compressor, or engineering companies preferredGood communication and customer handling skillsBasic knowledge of MS Excel and documentationKey SkillsService CoordinationCustomer HandlingScheduling & PlanningDocumentation & ReportingTeam CoordinationProblem SolvingJob Types: Full-time, PermanentBenefits:Paid sick timeProvident Fund

Day to day handling of operations in cafe

SALES SUPPORT,ORDER PROCESSING,CUSTOMER RELATION ,COMMINICATION AND CO ORDINATION,SALES DATA MANAGEMENT,PERFORMANCE MONITORING

Managing daily office operations, scheduling appointments, handling correspondence, and maintaining office supplies. Data Management:Accurate and timely data entry into company databases, organizing and maintaining both physical and digital records. Document Handling:Assisting in the preparation and processing of documents, ensuring proper filing and record-keeping. Communication and Coordination:Facilitating communication between different departments, coordinating tasks, and ensuring smooth information flow.

Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Engineers have high-impact, up-to-date support material. Handling customer calls, emails, and messages, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing and technical events. Handling customer orders over phone, email, or mail and ensuring the orders have the correct prices, discounts, and product codes. Feeding the customer orders in ERP system, ensuring they are processed according to customer requirements. Making purchase orders against the customer orders and managing delivery related communication with the Principles and ensuring all orders are accurate and delivered on time. Ensuring customers pay as per the agreed credit terms and coordinate with accounts team for recoveries. Developing and maintaining filing systems so as to maintain sales records, prepare MIS reports, and coordinating with Sales Engineers to ensure budget achievement Tele-Marketing and mailers highlighting the company's products and services to the potential customers. Ensuring adherence to laws, regulations, and company policies. Responsible for managing import and export shipments, including all related tasks and follow-ups.Qualification- A Bachelor's degree in Business Administration or related field. contact - vishakha Patil - 8855997934mail id- vishakha.vms@gmail.com

Dear Candidate ,Give dynamic start to your career with VMS Group SECRET TECHNOLOGIES INDIA , we are looking for freshers and experienced candidates who want to make good career in IT or NON It field.Job Type: Full time.Eligibility criteria : Fresher /Experience 0-5 Year.Location : Pune. OR PAN INDIADesired Qualification - Any Bachelor degree Minimum BA ,B.Com - Commerce, B.E , B.Tech, M.Sc , M.C.A B.C.A ,Any Graduates, Post Graduates, can also apply. Should be comfortable to work any location of pune or Pan India.Your application for theTesting & DevelopmentBack Office / Data EntryTechnical Support, Non-Voice ProcessBDE (canadian, US, UK)-In HouseBusiness Development Executive, On FieldOperations/Customer Service , Customer Service (Web)BPO MNC and Domestic ( Hindi Marathi or Any local language)Accounts & Finance /Financial AnalystPosition stood out to us and we would like to invite you for a Face to face interview Telephone interview at our office to get to know you a bit better.You will meet with the MR. Prem Sir or Aishwarya Ma'am.The interview will last about 20 minutes and you'll have the chance to discuss the above position and learn more about our company. Please carry your updated resume at list Two CopiesDesired Candidate - Candidate should be Dynamic, Enterprising, Presentable with excellent communication and written skills.If candidate is interested please visit our office. Monday to Saturday 10 am to 5 pm bitwin anytime Meet- Prem Sir / Ms. Aishwarya Ma'am Interview Venue-building A -15th , city vista, foundation road, Kharadi, Pune, Maharashtra 411014We will take 2 rounds of an interview.-Contact No. 7066165593 Aishwarya Ma'am 7066147637 Prem Sir 1. HR Round and simple logic checking P.I round.2. Technical HR Final round by Senior HR Manager.Thanks & Regards SECRET TECHNOLOGIES INDIA VMS GROUP Placement / Contract Labour / Real EstateAddress -building A -15th , city vista, foundation road, Kharadi, Pune, Mahara

We are seeking a dynamic Backoffice and Sales Coordinator to join our team. This role will primarily involve supporting our sales team with administrative tasks, coordinating sales-related activities, and ensuring smooth operations of the back office. The ideal candidate should possess strong organizational skills, attention to detail, and the ability to multitask effectively. Experience in sales support, customer service, or administrative roles is preferred.

Votiko Solutions Private Limited - Fostering Careers, Connecting Talent NationwideType: BPO International Call CenterPosition: Call Center ExecutivesElevate Your Career Path! Work From Home - Embracing Opportunities Across IndiaAbout Us: Join Votiko Solutions, a leading player in the BPO sector, celebrated for its outstanding call center services. Our dedication goes beyond superior customer interaction; we are committed to fostering personal development. Become part of our vibrant team, where your talents are acknowledged and your journey to success is intertwined with our shared vision.Job Overview: As a Call Center Executive, you will be essential in providing top-notch service. From your home office, you will engage in telemarketing, handle a variety of inbound and outbound calls, and deliver exceptional customer support. Votiko offers a supportive environment where your career goals can thrive without limits.Job Responsibilities:1. Lead telemarketing initiatives, including lead generation, appointment scheduling, surveys, and verification.2. Handle inbound and outbound calls for both B2B and B2C clients.3. Provide outstanding customer support through multiple channels, such as phone, email, and live chat.4. Proactively work to surpass established performance benchmarks.Requirements:1. At least 3 years of experience in an international call center setting.2. Strong command of English with excellent communication abilities.3. Age limit of 40 years or younger.4. Demonstrated success in telemarketing and customer support roles.5. Must have a personal laptop and a reliable broadband connection for effective remote work.Rewards and Opportunities: Competitive salary ranging from 20,000 to 40,000, based on experience. Attractive incentives linked to performance achievements. Flexibility to work from home.Are you ready to advance your career as a Call Center Executive in a top-tier call center? Take the leap!Contact Us: Call us at 8511539085

We are looking for a Help Desk coordinator L1 profile to provide technical assistance to our clients.Roles & Responsibilities:- Troubleshoot, repair, maintain, install, and perform testing activities on various computer equipment, peripherals, data communication, and computer network systems Meetings set up to include video conferencing using Polycom, Conference Bridge, and LCD projector set ups Installation of new equipment to fulfill IT requirements for Components Must possess good customer relation skills, will be interfacing with customers daily Must be able to work unsupervised and perform tasks assigned Diagnoses and resolves more basic or common problems through discussions with end users Assigns 2nd level technology support tickets to appropriate internal departments Tickets all communications within our Enterprise Service Desk system Provides low to moderate level of customer service support for office automation applications, personal computers, and printers Accurately documents and reports problems to technical staff for resolutionAdditional Requirements:- Good communication skills Willing to work in shift and teamwork Salary:- Upto 2.8 LPA Location:- Pune Experience:- 1 + year Education:- Bachelors degree in Information Technology or Computer Science/ Diploma engineering or relevant experience Contact person: - Vishnu kendre Mail ID : vishnukendrerahitech@gmail.com Job Types: Full-time, Permanent Pay: 250,000.00 - 280,000.00 per yearThanks & RegardsVishnu KendreHR Executive

The Report Coordinator should coordinate both in-house and external teams for property evaluation and is responsible for collecting, processing, and documenting the data collected from the stakeholders. This job role also involves communicating with clients the progress, and timelines and preparing status reports and appraisals. The coordinator has to maintain and update databases for smooth workflowmanagement

We are a well-established construction equipment dealer in Pune, representing top brands like Volvo Excavator, SDLG, Ajax Machine, Backhoe Loader, and Wheel Loader (Manitou) across Maharashtra & Goa. With over two decades of experience, we have become a trusted industry leader, driven by our dedicated team, loyal clientele, and strong brand and banking partnerships.Position OverviewWe are seeking highly organized and proactive Sales Coordinators to support our sales team in various administrative and coordination tasks. The ideal candidates will play a key role in ensuring smooth sales operations, handling documentation, and managing customer relationships to support our ongoing growth.Key ResponsibilitiesDocument Management:Prepare and send machine clearance documents to the head office.Prepare and manage sales documentation such as Quotations, Purchase Orders (PO), and Proforma Invoices (PI).Reporting & Analysis:Prepare monthly prospect and order loss reports.Maintain an accurate invoicing report.Payment Follow-up:Follow up with clients to ensure timely collection of outstanding payments.Data Management:Upload data related to free spare parts into the system.Create terms and conditions in the system as required.Process Management:Oversee the end-to-end process from sending clearance documents to generating various sales reports.Required Skills and QualificationsBachelor's degree in Business Administration, Commerce, or a related field.1-3 years of experience in a sales support or sales coordination role (experience in the construction equipment industry is a plus).Proficient in Microsoft Office (Excel, Word, and Outlook).Strong organizational skills and attention to detail.Excellent communication and interpersonal skills.Ability to work independently as well as part of a team.Key CompetenciesHigh level of accuracy and attention to detail.Strong time management skills to meet tight deadlines.Customer service-oriented with a proacti

Job Openings for 2 Sales Jobs with minimum 2 Years Experience in Hyderabad,Pune,Chennai, having Educational qualification of : Diploma, B.Tech with Good knowledge in Electrical / Mechanical / Instrumentation / Mechatronics,Machine Maintenance,Field Service,Direct Sales,Preventive Maintenance,Communication Skills,Customer Management etc. Experience in Paint Industry / Mechanical Seal Industry / Pump Industry / Rotating Equipments will be preferred

ACCOUNTANT WORKADMIN WORK OFFICE WORK ROUTINE MAIL DRAFTING , COMPUTER WORK

Handling Inside sale activities. Warranty-related issues to resolve on time of all customers. Handling for demo material which is issued to employees. Making weekly report and send to all Sales Engineers. Material follow up with HQ. Dispatch related queries for export shipments. Arranging materials to customers on time. Maintain sales orders data in the system

We have vacancies for Sales and Service engineers in Bangalore, Pune and Hyderabad, for Freshers and 1 to 2 years experienced candidates. Educational Qualification: Higher Secondary, Vocational Course, Diploma, Advanced/Higher Diploma DegreeMeeting end users, presenting, demonstrating and marketing our Billing Solutions - Hardware and Software. Installing and providing after sales support. Lead creation through direct calls and internet search. Need to provide daily sales reports as per company requirements.

The job involves strong communication skills and understanding the needs of the clients. Experience or someone who understands how exercise and healthy lifestyle impacts all aspects of life will do better in this position.