Customer Care Job Vacancies in Thane

We are looking for a dedicated Customer Care Executive to join our team. This role is perfect for freshers seeking to start their career and is based in Vasai, with the flexibility of working from home. Key Responsibilities:- **Respond to Customer Inquiries**: Answer questions and provide information about products or services in a friendly manner, ensuring customers feel valued and understood.- **Resolve Issues**: Assist customers in troubleshooting and resolving any problems they may encounter, ensuring a quick and effective solution.- **Maintain Customer Records**: Accurately record customer interactions and update their records in the system, supporting smooth communication and follow-up.- **Follow Up with Customers**: Reach out to customers after their inquiries to ensure satisfaction and gather feedback, which is essential for improving service quality.- **Collaborate with Team**: Work closely with other team members to share insights and improve processes, contributing to a positive team environment.Required Skills and Expectations:- **Excellent Communication Skills**: Strong verbal and written skills are essential for clearly interacting with customers.- **Customer-Oriented Mindset**: A genuine desire to help others and provide outstanding service is crucial in this role.- **Problem-Solving Skills**: Ability to think quickly and resolve issues efficiently to enhance customer satisfaction.- **Basic Computer Knowledge**: Familiarity with using computers and various software applications for customer communication and record-keeping.- **Adaptability**: Willingness to learn and adapt to changing situations and customer needs. This position is a great opportunity for individuals eager to grow in a customer service career.

We are looking for a Customer Support Representative to join our team in Thane West. This role is ideal for someone who is enthusiastic about helping customers and has a positive attitude. **Key Responsibilities:**- **Assisting Customers**: Provide support to customers by answering their questions and resolving issues they may have with products or services.- **Handling Inquiries**: Respond to customer inquiries via phone, email, or in-person, ensuring timely and accurate information is provided.- **Documenting Interactions**: Keep a record of customer interactions and transactions, ensuring that information is easily accessible for follow-up.- **Collaborating with Team Members**: Work closely with other team members to ensure customer satisfaction and share insights that may improve service.- **Maintaining Product Knowledge**: Stay informed about our products and services to provide accurate information and guidance to customers.**Required Skills and Expectations:**Candidates should have a minimum of a 10th-grade education and ideally have some experience in customer service, although freshers are also welcome to apply. Strong verbal and written communication skills are essential to effectively assist customers. The ability to remain calm and patient in challenging situations is crucial. Candidates should be detail-oriented, able to multitask, and have basic computer skills. A willingness to learn and adapt to new processes is a must, as well as a strong sense of teamwork and responsibility.

Troubleshooting and Support Diagnosing and resolving software issues Providing remote and in-person support Documenting technical issues and solutions Managing software licenses and inventory Monitoring and maintaining network connections Creating and maintaining documentation Escalating complex issues Assign technician if required

We are seeking a Retail Sales Executive to join our team in Bhiwandi. This is a full-time position ideal for individuals looking to start their career in retail sales. Candidates with 0 to 1 year of experience and a minimum education of 10th pass are encouraged to apply.**Key Responsibilities:**- **Customer Assistance:** Greet customers warmly and assist them in finding the products they need. Your goal is to ensure a friendly shopping experience that encourages repeat visits.- **Product Knowledge:** Stay informed about the products we offer. You will need to answer customer inquiries accurately and suggest additional items that may interest them.- **Sales Transactions:** Process sales transactions efficiently using the point-of-sale system. Ensuring accuracy in handling cash and card payments is essential for building trust.- **Inventory Management:** Help with stock checking and replenishing shelves. Keeping products organized and well-displayed can enhance customer satisfaction.- **Promotional Activities:** Participate in promotional events and campaigns. You will assist in setting up displays and informing customers about special offers.**Required Skills and Expectations:**- Strong communication skills are essential for interacting with customers effectively and understanding their needs.- A positive attitude and a friendly demeanor are important for creating a welcoming environment for shoppers.- Ability to work as part of a team and engage with colleagues to achieve common goals is crucial in a retail setting.- Basic math skills are needed for handling cash and performing transactions accurately.- Willingness to learn and adapt to new situations will help you succeed in this role.

We are looking for a Customer Service Associate in Thane West to join our team. This position is open to candidates with 0 to 5 years of experience, and a minimum educational qualification of 12th pass is required. You will be working in an office environment on a full-time basis.**Key Responsibilities:**- **Assist Customers:** Help customers with their inquiries and complaints, ensuring all interactions are polite and helpful.- **Provide Information:** Clearly explain services and products to customers, answering any questions they may have.- **Resolve Issues:** Investigate customer issues thoroughly and offer effective solutions to ensure customer satisfaction.- **Maintain Records:** Keep accurate records of customer interactions and transactions in our system for future reference.- **Collaborate with Team:** Work closely with colleagues and other departments to ensure smooth service delivery and problem resolution.**Required Skills and Expectations:**- Strong communication skills are essential for effectively engaging with customers and resolving their issues.- A positive attitude and a willingness to help customers is crucial for this role.- Basic computer skills are necessary to manage customer records and use software applications.- Ability to work under pressure and handle multiple tasks simultaneously while maintaining professionalism.- A team-oriented mindset is important as collaboration with coworkers will be part of your daily duties. This role is ideal for someone looking to start or advance their career in customer service within a supportive team environment.

We are looking for dedicated Back Office Staff to support our operations in Thane West. This role is ideal for individuals with 0 to 3 years of experience who have completed at least their 12th grade. The position requires working in the office in a full-time capacity.Key Responsibilities:- Data Entry: Accurately input and update information in databases and systems, ensuring data integrity and confidentiality.- Documentation Management: Organize and maintain physical and digital files, ensuring easy access and retrieval of important documents.- Customer Support: Assist in responding to customer inquiries and requests via email or phone, providing friendly and helpful service.- Reporting: Prepare regular reports on various business activities as directed, highlighting important information for management review.- Inventory Management: Help with tracking stock levels and assisting in ordering supplies to ensure smooth operations.Required Skills and Expectations:Ideal candidates should be detail-oriented, ensuring accuracy in all tasks. Good communication skills are essential for interacting with colleagues and customers effectively. Proficiency in basic computer applications, particularly MS Office, is expected. A positive attitude and willingness to learn new skills are important. You should also be a team player who can collaborate well with others while being able to work independently when required. Regular attendance and punctuality are crucial for maintaining workflow and meeting deadlines.

As a Customer Relationship Manager, you will play a crucial role in fostering strong relationships with our clients in Thane West. Your main responsibility is to ensure customer satisfaction and strengthen our companys reputation through excellent service.**Key Responsibilities:**- **Client Communication:** Engage with clients regularly to address their needs and concerns, promoting a positive relationship.- **Customer Feedback Management:** Gather and analyze customer feedback to improve services and tailor solutions to enhance customer experience.- **Problem Resolution:** Act as the first point of contact for any issues, ensuring timely and effective resolution to maintain customer satisfaction.- **Sales Support:** Assist the sales team by providing insights into customer requirements and potential cross-selling or upselling opportunities.- **Relationship Building:** Develop and maintain long-term relationships with key clients to ensure loyalty and retention.**Required Skills and Expectations:**You should have 3 to 5 years of experience in customer relationship management. A Higher or Advanced Diploma is necessary for this role. You must have strong communication and interpersonal skills, enabling you to connect easily with clients. Problem-solving abilities are critical, as you will need to handle customer issues effectively. A positive attitude and a proactive approach towards customer service are essential in ensuring client satisfaction. Proficiency in standard office software and CRM tools will assist you in managing client interactions efficiently. Your ability to work in an office environment and collaborate with team members will contribute to our overall success.

We are looking for a dedicated Customer Care Associate to join our team in Thane. This full-time position is ideal for candidates with 0 to 2 years of experience who are eager to learn and help our customers.**Key Responsibilities:**- **Respond to Customer Inquiries:** Handle customer questions and issues via phone, email, or chat, providing clear and helpful information to resolve their concerns.- **Maintain Customer Records:** Accurately document all customer interactions and update their records in our system to ensure easy access to information.- **Process Orders and Requests:** Assist customers with placing orders and processing requests, ensuring a smooth and efficient transaction every time.- **Monitor Customer Satisfaction:** Follow up with customers to ensure they are satisfied with the service and address any further questions they may have.- **Collaborate with Team Members:** Work closely with other associates and departments to share feedback and improve overall service quality.**Required Skills and Expectations:**- **Communication Skills:** You should be able to clearly express ideas and information both verbally and in writing.- **Problem-Solving Abilities:** A proactive approach to identifying issues and finding effective solutions is essential.- **Computer Proficiency:** Basic knowledge of computer applications and the ability to learn new software quickly is required.- **Team Player:** You should be comfortable working in a team environment and collaborating with colleagues to achieve common goals.- **Customer-Focused Attitude:** A genuine desire to help customers and a commitment to providing excellent service is expected in this role.

Job Title: Parking WardenJob Summary:The Parking Warden is responsible for monitoring parking areas, ensuring compliance with parking rules, and maintaining smooth vehicle movement. The role involves enforcing parking regulations, assisting customers, and supporting overall site operations.Key Responsibilities:Monitor parking areas to ensure proper vehicle parking and traffic flowEnforce parking rules and regulations as per site guidelinesIssue warnings or report violations such as illegal parking or misuse of spaceGuide drivers to available parking slotsAssist customers with parking-related queries and directionsCoordinate with security and operations team for smooth functioningMaintain discipline and order in parking premisesReport any incidents, damages, or suspicious activities immediatelyEligibility Criteria:Minimum education: 10th pass or aboveBasic communication and interpersonal skillsAlertness and observation skillsKnowledge of parking rules and safety practicesRotational shifts including weekends and holidaysReporting To:Supervisor / Site Manager

We are looking for a dedicated Shop Helper to join our team in Thane West. This full-time position is ideal for candidates with experience ranging from 0 to 5 years, and a minimum education of 10th pass. **Key Responsibilities:**- **Assist with Inventory Management**: Help organize and sort stock, ensuring that products are easy to find and that shelves are well-stocked.- **Customer Service Support**: Greet customers warmly and assist them in finding products, responding to their queries effectively.- **Maintain Cleanliness**: Keep the shop tidy by cleaning the sales floor, shelves, and work areas, providing a pleasant shopping experience for customers.- **Prepare Displays**: Help set up attractive product displays that draw attention and enhance sales.- **Handle Packaging and Shipping**: Assist in preparing items for shipment or customer pick-up, ensuring products are packed safely.- **Support Staff with Tasks**: Work closely with other employees and management, providing additional support as needed for various store operations.**Required Skills and Expectations:**- **Strong Communication Skills**: Ability to communicate clearly with customers and team members.- **Team Player**: Willingness to work collaboratively in a fast-paced environment.- **Basic Math Skills**: Competence in handling money and calculations during transactions.- **Attention to Detail**: Keen eye for detail to ensure all tasks are completed accurately.- **Reliable and Punctual**: Dependable with a strong work ethic; attendance and punctuality are crucial. This role is a great opportunity to gain experience in a retail environment while supporting a friendly team.

DFC Process-- Average Hindi speaking- Need HSC Freshers- Shift timing - 9:30-6:30Tata Motors Ib Purely customer service processNeed only Linguistic candidates Malayam /Tamil /Kannada/Bengali /Gujrati /Bengali/Assamese/Odiya-HSC fresher can apply with Good English Kotak SecuritiesAverage ComsNeed HSC Fresher Shifts timings - 9.30 - 6.30Kotak CollectionDRA certificate mandateHSC fresher or exp both can apply

Should have good communication in Hindi/English

*Urgent Hiring International Inbound Voice Process 80% Calls & 20% Emails and Chats**Date of joining - 15th Jan '26**Process : Colossus US*Openings for Customer Service (International Voice Process)Skills - Excellent English communicationEducation - 12th Pass/GraduateExperience - Min 6 Months in International Voice ProcessDays of Working - 5 DaysWeekoff - 2 Days (1 Rotation and Sun fixed off)Shifts Window - 05:30 PM to 6.30 AM (Any 9 Hrs)Mode - Work From Office*Salary* Upto 26000 + 1250 NSA*Round of Interviews*HREmail AssessmentOps*Documents:*All the previous company documents are mandatory*Note*: Hexaware having certain location boundroes hence we are accepting applications of candidates who belongs/resides in below location onlyHexaware location Boundries1. Ambernath - Ghatkopar (Central Line)2. Thane - Panvel (Trans Harbour)3. Vashi - Chembur (Harbour Line)

Company Name: Sarom Fab Pvt LtdJob Description: CRM ExecutiveJob Title: CRM ExecutiveLocation: Wagle Estate, Thane WestWork Timings: 10:00 AM - 7:00 PM ISTWorking Days: Monday to Saturday (Weekly Off: Sunday)Job Description:We are looking for a dynamic and motivated CRM Executive to join our team. This is an entry-level role ideal for candidates with 2-4 years of experience. The CRM Executive will play a vital role in supporting and enhancing our customer relationship management initiatives. You will work closely with the marketing, sales, and customer service teams to drive engagement, improve customer retention, and ensure high levels of client satisfaction.Key Responsibilities:- Build and maintain strong relationships with existing and new clients to drive customer satisfaction and sales growth.- Manage customer relationships and oversee daily customer service operations to deliver high-quality support.- Handle customer feedback and complaints efficiently, coordinating with relevant departments for timely resolution.- Ensure all service issues are addressed within the defined Turnaround Time (TAT) while maintaining service quality.- Support day-to-day operational activities related to CRM to enhance functional efficiency.- Coordinate with internal departments such as Sales, Production, and Accounts to address client queries and share timely updates.- Assist with post-sales activities and follow-ups to ensure smooth onboarding and client satisfaction.Preferred Candidate Profile:- Bachelor's degree (required).- 2-4 years of experience in using CRM software.- Strong verbal and written communication skills.- Excellent interpersonal and coordination skills.- Proficiency in additional languages is an added advantage.

Looking for freshers and experience candidate for call center jobs. Call asap

- Responding to customer inquiries: The Customer Support Executive will be responsible for addressing customer inquiries and resolving any issues or concerns they may have in a timely and efficient manner.- Providing product information: The candidate will need to have a good understanding of the company's products and services in order to effectively answer questions and provide accurate information to customers.- Handling customer complaints: The Customer Support Executive will need to have strong problem-solving skills to address and resolve customer complaints effectively, ensuring customer satisfaction.- Making outbound calls: The role may involve making outbound calls to follow up on customer inquiries, provide updates on orders, or gather feedback from customers.- Maintaining customer records: The candidate will be responsible for documenting customer interactions, ensuring accurate and up-to-date records are kept for future reference.Required Skills and Expectations:- Excellent communication skills: The candidate must have strong verbal and written communication skills to effectively communicate with customers over the phone and via email.- Customer-centric approach: The candidate should be focused on providing excellent customer service and ensuring customer satisfaction at all times.- Ability to work in a fast-paced environment: The candidate should be able to work efficiently and effectively in a busy customer support role, handling multiple inquiries and tasks simultaneously.- Good problem-solving skills: The candidate should be able to think quickly on their feet and come up with solutions to customer issues or complaints. - Basic computer skills: The candidate should have basic computer skills to navigate customer databases, email systems, and other software tools used in the role.

We are looking for General Helpers to join our team in Thane. This is a full-time position suited for individuals with 0 to 5 years of experience, and a minimum education level of 10th pass.**Key Responsibilities:**- **Assisting with Daily Tasks**: Provide support in daily operations, ensuring that work flows smoothly and efficiently. - **Organizing Work Areas**: Keep workspaces clean, organized, and free of hazards to promote a safe working environment.- **Handling Products and Materials**: Safely move and manage materials or products as needed, ensuring they are properly stored or delivered.- **Supporting Other Team Members**: Collaborate with colleagues on various tasks, helping them complete their work effectively.- **Following Safety Procedures**: Adhere to safety guidelines to minimize risks and ensure the well-being of all staff members.**Required Skills and Expectations:**- **Team Player**: Ability to work well with a team and contribute positively to a collaborative environment.- **Good Communication**: Basic verbal communication skills are important to understand and convey messages clearly among team members.- **Physical Stamina**: Must be able to handle physical tasks such as lifting and moving items, as the role may demand a significant amount of manual work.- **Dependable Attitude**: Punctuality and reliability are crucial, as we value individuals who consistently show up and contribute.- **Willingness to Learn**: Open-mindedness to taking on new tasks and adapting to various responsibilities as needed.

Job Description:Following up with customers.Managing customer relationships, ensuring sales growth.Manage the Customer Service operations by overseeing the customer feedback and compliant processes and thus provide support to various departments to resolve the same within timelines.Ensure that service issues are solved within a stipulated turnaround time (TAT) and quality service is delivered to the customers.Provide support in various operations and activities.Regularly interact with end customers for understanding their requirements, aspirations and expectations.Data management, feedback management- Client Coordination, Correspondence & Documentation

Hi,We are hiring for CRM Post. Location-: Thane About SaromWe as a home furnishing brand envision filling the vacuum in the Indian home furnishings industry in terms of superior quality fabrics, textures, designs, and decor solutions that too at a good value for money. It is our visionary goal & dream to become a one-stop solution brand for Home furnishings. Our aim is to strive for customer satisfaction.Job location-ThaneJob Description:Following up with customers.Managing customer relationships.Manage the Customer Service operations by overseeing the customer feedback and compliant processes and thus provide support to various departments to resolve the same within timelines.Ensure that service issues are solved within a stipulated turnaround time (TAT) and quality service is delivered to the customers.Provide support in various operations and activities. Maintain data in excelRegularly interact with end customers for understanding their requirements, aspirations and expectations.Data management, feedback management- Client Coordination, Correspondence & Documentation

We are looking for a dedicated Customer Support Representative to join our team. This role is perfect for those who enjoy helping people and solving problems, especially fresh graduates looking for their first job opportunity. As a Customer Support Representative, you will assist customers with their inquiries and ensure they have a positive experience.**Key Responsibilities:**- **Handle Customer Inquiries:** Respond to customer questions via phone, email, or chat, providing accurate information and helpful solutions.- **Resolve Issues:** Troubleshoot and resolve customer complaints efficiently, ensuring a satisfactory outcome.- **Maintain Customer Records:** Update and manage customer information in our database to keep track of interactions and resolutions.- **Deliver Excellent Service:** Strive to exceed customer expectations by providing prompt and friendly support.- **Collaborate with Team Members:** Work closely with colleagues to ensure that all customer needs are met and to share knowledge for continuous improvement.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential for interacting with customers clearly and effectively.- **Problem-Solving Ability:** A proactive approach to identifying issues and finding solutions is crucial for this role.- **Attention to Detail:** You should be thorough in your work and able to accurately record information.- **Adaptability:** Being flexible and open to learning new processes and technologies is important in a constantly changing environment.- **Basic Computer Skills:** Proficiency in using computers and software applications to assist customers and document interactions is necessary.This is a full-time work-from-home position located in Kalyan Dombivali, and we welcome applications from recent graduates who meet the educational requirement of a 12th pass.

We are looking for a dedicated Customer Care Executive to join our team in Thane. This is a full-time position suitable for freshers who have completed their 12th grade. The role involves assisting customers with their inquiries and providing excellent service from the comfort of your home.**Key Responsibilities:**- **Respond to Customer Inquiries:** Handle incoming calls and messages from customers, addressing their questions and concerns in a friendly and professional manner. - **Provide Product Information:** Educate customers about our products and services, ensuring they have the necessary information to make informed decisions. - **Resolve Customer Issues:** Quickly identify and resolve any issues customers may have, ensuring their concerns are addressed satisfactorily. - **Maintain Customer Records:** Accurately document customer interactions and issues in our database for tracking and future reference. - **Follow Up with Customers:** Reach out to customers after resolving their issues to ensure their satisfaction and build a positive relationship. **Required Skills and Expectations:**- Strong communication skills, both verbal and written, to effectively interact with customers. - A good understanding of customer service principles and the ability to empathize with customers' needs. - Basic computer skills, including familiarity with using email and chat systems. - Ability to handle stressful situations calmly and maintain a positive attitude. - Willingness to learn and adapt to new processes and tools as needed for the job.