Airline Customer Service Representative - Full Time - Freshers

We are looking for a motivated Airline Customer Service Representative to join our team in Rourkela. In this full-time role, you will be the friendly face of our airline, helping passengers with their needs and ensuring a smooth travel experience.

**Key Responsibilities:**

- **Assist Passengers:** Greet and assist passengers with check-in, boarding, and other travel-related inquiries to ensure a positive experience.

- **Handle Reservations:** Process ticket bookings, changes, and cancellations accurately and efficiently, providing clear information to the travelers.

- **Resolve Issues:** Address any customer complaints or concerns promptly and professionally, working to find suitable solutions.

- **Provide Information:** Offer guidance on flight schedules, baggage policies, and any other relevant information to enhance passenger awareness.

- **Maintain Records:** Keep accurate records of passenger interactions and issues, ensuring all necessary information is logged for future reference.

**Required Skills and Expectations:**

Candidates should possess strong communication skills to interact effectively with diverse customers. A positive attitude and a commitment to excellent service are essential. Basic computer skills are needed to manage bookings and handle information accurately. You should be a good problem-solver, capable of handling stressful situations calmly. A willingness to work flexible hours, including weekends and holidays, is important as airport operations run 24/7. This position is ideal for entry-level candidates, particularly those who have completed their 10th-grade education.

• Experience

  0 - 1 Years

• No. of Openings

  55

• Education

  10th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Age Limit

  18 - 36 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Weekly Payout, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Laptop, Health Insurance, ESI, Food/Meals, Accommodation, 5 Working Days, One-way Cab, Two-way Cab

• Face Interview Location

  kolkata