Hiring Fresher - Airline Customer Service Representative - Rourkela

As an Airline Customer Service Representative, you will play a vital role in providing excellent service to our passengers and ensuring their travel experience is smooth and enjoyable. Your main tasks will include:

- Assist Passengers: Help travelers with flight bookings, cancellations, and changes to ensure they have the best possible itinerary.

- Provide Information: Offer accurate details about flights, destinations, and airline policies to keep customers well-informed.

- Handle Complaints: Address customer issues and resolve problems in a helpful and respectful manner, aiming to achieve customer satisfaction.

- Check-In Support: Assist passengers during the check-in process, both online and at the airport, to facilitate a quick and efficient experience.

- Coordinate with Team: Work closely with other team members and departments to streamline processes and improve service quality.

To succeed in this role, you need to meet the following requirements:

- A minimum of a 10th-grade education; previous experience is not mandatory but will be a plus.

- Strong communication skills to effectively interact with customers and provide clear information.

- A friendly and approachable attitude to create a welcoming environment for passengers.

- Good problem-solving abilities to handle unexpected issues and find solutions quickly.

- Flexibility to work in shifts, as the airline industry operates around the clock.

Your commitment to customer service will help shape positive travel experiences for all passengers.

• Experience

  0 - 1 Years

• No. of Openings

  55

• Education

  10th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Age Limit

  18 - 36 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Weekly Payout, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Laptop, Health Insurance, ESI, Food/Meals, Accommodation, 5 Working Days, One-way Cab, Two-way Cab

• Face Interview Location

  kolkata