Support Executive Job Vacancies in Delhi

* Handle incoming grievance and support calls from users.* Understand, record and appropriately route grievances/complaints.* Provide accurate information and assistance as per defined processes/SOPs.* Coordinate with concerned officials for grievance resolution and follow-up.* Maintain call/grievance records in the designated system.* Perform basic computer and MS Office-related tasks.* Escalate unresolved or critical issues to the concerned authority.* Maintain professional and courteous communication with callers.* Perform other call-handling/support activities related to the grievance redressal system.*Required Skills:** Good verbal and interpersonal communication skills.* Good command of *Hindi and English*.* Basic computer and MS Office knowledge.* Good listening, problem-solving and coordination skills.* Ability to work as per project/operational requirements.

URGENT HIRING: 100% Work From Home Opportunity with Instamart! Remote Bhoomi Consultancy lekar aaya hai ek aur behtareen Work From Home job opportunity freshers aur experienced dono candidates ke liye! Agar aap ghar baithe ek stable process mein kaam karna chahte hain, toh turant apply karein. Job Details & Process:* Role / Process: Instamart Chat Support (90% Chat + 10% Calling)* Location: 100% Work From Home (Pan India)* Salary: 13,000 (Fixed In-Hand)* Batch Starts: Upcoming Monday Work Schedule:* Shift: 8 Hours Rotational Shift + 1 Hour Break* Working Days: 6 Days Working 1 Rotational Week Off* Training: 15 Days Structured Training Provided System / Technical Requirements:* Operating System: Windows 10 Pro* Processor: Intel Core i3 / i5 Processor* RAM: Minimum 8 GB RAM* Stable Internet / Wi-Fi Connection Key Benefits:* 100% Work From Home comfort* Stable process with career growth* Supportive management and training team* Immediate Joining - Limited Seats How to Apply?Interested candidates apna updated resume turant WhatsApp par share karein ya direct update channel join karein:* WhatsApp Contact: +91 7000426326* Direct Updates Channel: https://whatsapp.com/channel/0029VbC1onl6hENwbXlAr01D(Message format: Interested for Instamart WFH along with your resume)#WorkFromHome #WorkFromHomeJobs #RemoteJobs #RemoteWork #WFHIndia #Instamart #SwiggyInstamart #ChatProcess #NonVoiceJobs #VoiceProcess #CustomerSupport #CustomerServiceJobs #BPOJobs #Recruitment #RemoteBhoomi #RemoteBhoomiConsultancy #FresherJobs #FreshersHiring #ExperiencedHiring #ImmediateJoining #JobSearch #HiringNow #UrgentHiring #JobAlert #PartTimeJobs #FullTimeJobs #MadhyaPradeshJobs #MPJobs #BhopalJobs #IndoreJobs #JabalpurJobs #DelhiJobs #NoidaJobs #GurgaonJobs #BangaloreJobs #HyderabadJobs #MumbaiJobs #PuneJobs #JobsInIndia #GharSeKaam

We are seeking an Information Technology Executive based in Janakpuri, Delhi, who has 2 to 5 years of experience and holds an I.T.I. qualification. This full-time role requires an individual who can work effectively in an office environment.nnThe Information Technology Executive will be responsible for managing and supporting the company's IT infrastructure. This includes troubleshooting hardware and software issues, ensuring network connectivity, and maintaining system security. The executive will also assist in the installation and configuration of new systems, making sure that all technology-related tasks are completed efficiently.nnKey responsibilities include:nn1. Technical Support: Provide timely assistance to employees regarding IT-related problems, ensuring minimal downtime and effective solution implementation.n2. System Maintenance: Regularly check and maintain hardware and software to ensure all systems function smoothly and securely.n3. Network Administration: Monitor and manage network systems, troubleshooting issues as they arise to maintain connectivity and efficiency.nnThe ideal candidate should possess a strong understanding of computer systems and network protocols, along with excellent problem-solving skills. Effective communication is essential to collaborate with team members and provide user support. A proactive approach to tasks and a willingness to learn new technologies will also be valued. The ability to work independently and as part of a team is crucial for success in this role.

We are looking for a Customer Support Executive to join our team in Laxmi Nagar, New Delhi. The candidate will be responsible for assisting customers and retailers, resolving queries, providing product-related support, and ensuring a smooth customer experience.Key ResponsibilitiesHandle customer and retailer queries through phone, WhatsApp, chat, and other communication channels.Understand customer issues and provide appropriate solutions.Assist customers with queries related to EMI, device management, and SKB Finsecure services.Coordinate with internal teams to resolve technical or service-related issues.Follow up on pending customer queries and ensure timely resolution.Maintain proper records of customer interactions and complaints.Explain products, features, and processes clearly to customers.Provide professional and polite communication at all times.Escalate complex issues to the appropriate department when required.Maintain a positive relationship with customers and retailers.RequirementsFreshers are welcome to apply.Good communication skills in Hindi and English.Basic computer knowledge.Comfortable using WhatsApp, email, and other communication tools.Good listening and problem-solving skills.Positive attitude and willingness to learn.Ability to handle customers professionally.Candidates should be comfortable working from the Laxmi Nagar, New Delhi office.

We are looking for a Customer Support Executive to join our team in Rohini Sector 7, Delhi. This full-time position is ideal for female candidates who are recent graduates or have up to two years of experience in customer service. As a Customer Support Executive, you will be the first point of contact for our customers, helping them with inquiries and resolving issues efficiently and kindly. Key Responsibilities:1. Customer Assistance: You will respond to customer queries via phone, email, or chat, providing accurate information and guidance to ensure a positive experience.2. Issue Resolution: Your role will involve identifying problems and providing solutions. This may include troubleshooting and coordinating with other departments to resolve customer concerns promptly.3. Feedback Collection: You will gather and document customer feedback to help improve our services and products. Sharing insights with the management team will be key to enhancing customer satisfaction.4. Record Keeping: Maintaining accurate records of customer interactions is essential. You will enter data into our systems, ensuring all information is up-to-date and well-organized.Required Skills and Expectations:Candidates should possess excellent communication skills, both verbal and written, to effectively assist customers. A friendly and patient demeanor is crucial as you will be dealing with various customer personalities. Strong problem-solving abilities are expected to help troubleshoot and address customer issues quickly. Additionally, attention to detail and the ability to work as part of a team will enhance your success in this role. Basic computer proficiency is also required.

Monitor accounts to identify outstanding debts. Having experience in Paydays. Investigate historical data for each debt or billFind and contact clients to ask about their overdue paymentsTake actions to encourage timely debt paymentsProcess payments and refundsResolve billing and customer credit issuesUpdate account status records and collection effortsReport on collection activity and accounts receivable status

As a Customer Support Executive, you will play a vital role in assisting our customers and ensuring they have a positive experience with our services. You will be the first point of contact for customer inquiries, providing them with timely and effective solutions.Key Responsibilities:- Respond to Customer Inquiries: Address customer questions and concerns through phone, email, or chat promptly and courteously.- Provide Product Information: Inform customers about our products, services, and any promotions, ensuring they have all necessary information to make informed decisions.- Resolve Issues: Identify and resolve customer issues efficiently, escalating more complex problems to the appropriate departments when necessary.- Maintain Records: Document customer interactions and feedback accurately in our system to help improve service and product offerings.- Follow Up with Customers: Ensure customer satisfaction by following up on unresolved issues or inquiries to confirm they have been addressed.Required Skills and Expectations:- Excellent verbal and written communication skills are essential to clearly convey information and instructions to customers.- Strong problem-solving abilities enable you to think critically and resolve issues effectively.- A customer-oriented attitude is crucial; you should genuinely want to help customers and improve their experiences.- Basic computer skills are necessary for using customer support software and managing customer data efficiently.- Experience in customer service or a related field is a plus but not mandatory; we welcome candidates with a passion for helping others and a willingness to learn.

We are looking for a dedicated and enthusiastic Customer Support Executive to join our team in Najafgarh. This role is crucial in providing excellent customer service and ensuring customer satisfaction. Key Responsibilities:- Respond to Customer Inquiries: You will handle incoming calls, chats, and emails from customers, providing answers and solutions to their questions and concerns.- Resolve Issues: Identify customer problems and resolve them quickly, keeping the customer informed throughout the process.- Maintain Customer Records: Update and maintain customer information in our system to ensure accurate records and follow-up.- Provide Product Knowledge: Share detailed information about our products and services, assisting customers in making informed decisions.- Follow Up with Customers: After resolving their issues, reach out to customers to ensure their satisfaction and gather feedback for improvement.- Collaborate with Team Members: Work closely with your peers and other departments to share insights and enhance overall customer experience.Required Skills and Expectations:- Candidates must be female and have completed at least the 12th grade.- Strong communication skills are essential, with the ability to speak clearly and effectively with customers.- Basic computer skills, including familiarity with MS Office and customer relationship management (CRM) software, are required.- A friendly and patient demeanor is expected, as you will be interacting with diverse customers.- Previous experience in customer support is a plus, but not mandatory; all freshers are welcome to apply.- Candidates should exhibit a strong desire to help others and a dedication to providing exceptional service.

As a Customer Support Executive based in Janakpuri, you will play an important role in enhancing customer satisfaction by providing effective assistance and support. You will work in a full-time office environment and are expected to have 1 to 4 years of relevant experience.Key Responsibilities:- Respond to Customer Inquiries: Address customers questions through phone, email, or chat in a timely manner. This will help ensure that customers feel heard and valued.- Resolve Issues: Troubleshoot and resolve customer complaints effectively by understanding their concerns and providing suitable solutions.- Maintain Customer Records: Accurately document customer interactions in the system. This ensures that customer histories are accessible for future reference.- Collaborate with Teams: Work closely with other departments, such as sales and technical support, to escalate complex issues and improve overall customer service.- Provide Product Information: Educate customers about products or services, guiding them on how to best utilize their purchases for an enhanced experience.Required Skills and Expectations:Candidates should possess strong communication skills, both verbal and written, to engage with customers clearly and professionally. A good problem-solving ability is necessary for addressing customer issues effectively. You should be comfortable using computers and various software applications to manage customer inquiries and keep records. The ability to work well under pressure and maintain a positive attitude is essential. A customer-centric approach and passion for helping others will greatly contribute to your success in this role.

Handle inbound and outbound customer calls.Resolve customer queries and complaints professionally.Provide accurate information about products and services.Maintain customer records in the CRM system.Follow up with customers when required.Meet quality and productivity targets.Coordinate with internal teams to resolve customer issues.Requirements:Excellent communication skills in English and Hindi.Basic computer knowledge (MS Office, Email, CRM).Good listening and problem-solving skills.Customer-focused attitude.Ability to work in rotational shifts (if applicable).Preferred Experience:Customer SupportBPO/Call CenterInsurance (Health, Motor, Term)Loan or Banking ProcessSalary: As per company standards + Incentives (if applicable)Benefits:PF & ESICPaid LeavesTraining & Career GrowthPerformance Incentives

We are seeking a dedicated Customer Care Executive to join our team in Okhla. The ideal candidate should have a strong commitment to providing excellent service to our customers.Key Responsibilities:- Respond to Customer Queries: Handle incoming calls, emails, and messages from customers to address their questions or concerns in a timely and professional manner.- Provide Product Information: Offer detailed information about our products and services to help customers make informed decisions.- Resolve Issues: Identify and resolve customer issues or complaints by following established procedures, ensuring customer satisfaction.- Maintain Records: Keep accurate records of customer interactions and transactions using our database system for future reference.- Collaborate with Team Members: Work closely with other team members to ensure a seamless customer experience and share insights on customer feedback.- Follow Up with Customers: Reach out to customers as needed to ensure their issues are resolved and they are satisfied with our services.Required Skills and Expectations:Candidates should possess excellent communication skills, both verbal and written, to effectively interact with customers. A friendly and approachable demeanor is crucial to establish trust and rapport. Basic computer skills, including proficiency in Microsoft Office applications, are necessary for managing customer data. Attention to detail, patience, and the ability to work well under pressure in a fast-paced environment are essential. A positive attitude and a willingness to learn will contribute to success in this role.

We are seeking a Call Center Executive in Delhi who is eager to start a career in customer service. This full-time position is perfect for individuals with 0 to 1 year of experience, making it a great opportunity for recent school graduates.Key Responsibilities:- Customer Support: Assist customers by answering their queries and resolving issues efficiently through phone calls. You will provide information about products and services to ensure customer satisfaction.- Data Entry: Accurately record customer interactions and feedback in our system. This will help in tracking issues and improving our services.- Follow-Up: Proactively follow up with customers to ensure their needs are met and that they are happy with our service. This helps build lasting relationships and enhance customer loyalty.- Team Collaboration: Work closely with other team members and departments to ensure a seamless customer experience. Good teamwork is essential for achieving our goals.Required Skills and Expectations:Candidates should have strong communication skills, with the ability to speak clearly and listen attentively. A positive attitude and willingness to learn are crucial, as you will engage with a diverse range of customers. Basic computer skills are necessary for data entry tasks. Punctuality and reliability are important, as this role requires showing up on time and being present in the office. A foundational understanding of customer service principles will be beneficial for success in this role.

We are looking for a motivated and enthusiastic female candidate for the Customer Care Executive position. As a fresher, you will have the opportunity to develop your skills while providing excellent service to our customers. This is a full-time work-from-home job based in Delhi. Key Responsibilities:- Respond to Customer Inquiries: You will be the first point of contact for customers, addressing their questions and concerns through phone, email, or chat.- Provide Information About Products: It is essential to understand our products and services so you can provide accurate information and assist customers in making informed choices.- Resolve Customer Complaints: You will proactively listen to and resolve customer issues, ensuring their satisfaction and maintaining a positive company image.- Maintain Customer Records: Accurate and organized record-keeping is important. You will update customer information in our database to ensure seamless service.- Collaborate with Team Members: Teamwork is key in a customer care role. You will work closely with your colleagues to share insights and solutions for common customer issues.Required Skills and Expectations:- A minimum education level of 12th pass is necessary for this position.- Excellent communication skills in English, both written and verbal, are essential to clearly convey information and assist customers.- You should possess good listening skills to fully understand customer concerns and provide effective solutions.- Basic computer skills, including familiarity with email and chat software, are required for accurate communication.- A positive attitude and a willingness to learn are crucial for success in this role, as you will be representing the company to our valued customers.

Candidate should be able to communicate in moderate English and having basic knowledge of Tally Software Training will be provided to selected candidates on LIVE data of GST, TCS, TDS, E-Invoice & E-way bill. Selected candidates will be working on Tally Solutions Pvt Ltd (The company who manufactured Tally Accounting software) voice process to handle PAN India customers.

Client: VerizonInternational - US telecom ProcessCustomer Associate /Senior Customer AssociateVoice Process - InboundNoida sec 62 or Sec 81 WFONight, 5 DAY in a week, split week off12th pass with min 1 Year exp in Int. Voice process (INBOUND)12 - 17 Months > U1 > 440000 > 28,668 inhand > PLI > 0 to 353818 plus Months > U2 > 490000 > 32,002 inhand > PLI > 0 to 3949 HR ROUND, OPS, SHL

Responsibilities:Manage incoming and outgoing calls in a professional manner.Respond to customer inquiries, complaints and concerns with a problem-solving mindset.Log customer interactions and track follow-ups.Offer timely and relevant solutions to resolve customer issues.Collaborate with team members to escalate and address more complex concerns.Meet key performance metrics including call handling time, customer satisfaction and resolution rates.Job Requirements:The minimum qualification for this role is Graduate and 1 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Girls / Women / Students / Housewives can apply 100% Work From Home Job Mobile & Friendly Work Salary: 80,000 to 1,00,000 Annual Package* Work From Anywhere in India Flexible Timing Available Basic English & Communication Needed Training Support Available Fresher & Experienced Both

6-days workingOffice timming 10:00-7:30 Graduate in any discipline; a qualification in Sales, Marketing, Business Administration, or a related field is preferred.1-3 years of experience in inside sales, B2B sales, IndiaMART handling, or manufacturing sales is preferred.Hands-on experience in managing IndiaMART leads and enquiries will be an advantage.Knowledge of multiple Indian languages is highly preferred, particularly:MarathiOdiaKannadaGujaratiHindi and English

As a Customer Support Leader, you will play a crucial role in ensuring our customers receive the best support and service. Your work will help build customer loyalty and satisfaction while guiding the support team to perform at their best.Key Responsibilities:- Respond to Customer Inquiries: Quickly and professionally handle questions and issues raised by customers through various channels, ensuring they receive timely help.- Lead the Support Team: Train and manage team members, providing guidance and support to enhance their performance and customer interaction skills.- Monitor Customer Feedback: Regularly review customer feedback and reports to identify areas for improvement, ensuring we continuously enhance our service quality.- Create Support Documentation: Develop helpful guides and FAQs that assist both customers and team members in resolving common issues efficiently.- Collaborate with Other Departments: Work closely with product and sales teams to ensure a seamless customer experience and to relay customer insights that can inform improvements.Required Skills and Expectations:- Strong communication skills are essential, as you will need to clearly express solutions to customers.- A friendly and empathetic attitude is important to connect well with customers and understand their needs.- Basic computer skills and the ability to learn new software quickly are necessary for managing customer interactions effectively.- Candidates should display a proactive approach to problem-solving and the ability to think on their feet.- Flexibility and adaptability in a fast-paced environment are crucial, along with a commitment to maintaining a positive customer experience.