Support Technician Job Vacancies in Mumbai

We are seeking a dedicated Customer Service Associate to join our team in Mahim, Mumbai. The ideal candidate will have at least one year of experience in a customer service role and should have completed their 12th grade. This position involves direct interaction with customers to assist them effectively.Key Responsibilities:1. Customer Interaction: Handle inquiries and provide assistance to customers via phone, email, or in-person, ensuring a friendly and supportive approach at all times.2. Issue Resolution: Address customer complaints or issues promptly and efficiently, striving to find satisfactory solutions while maintaining calm and professionalism.3. Product Knowledge: Stay informed about products and services to provide accurate information to customers and support their decision-making process.4. Data Management: Maintain accurate records of customer interactions and transactions in the database for future reference and analysis.5. Team Collaboration: Work closely with team members and other departments to ensure seamless service and to share valuable customer feedback that can help improve processes.To excel in this role, candidates should have excellent communication skills, a positive attitude, and be able to work well under pressure. A strong commitment to customer satisfaction and the ability to multitask effectively are essential. Proficiency in English and Hindi is preferred, and a genuine desire to help others is key to success in this position.

We are looking for an Air Ticketing Executive to join our team in Mumbai. This role is ideal for individuals who are detail-oriented and enjoy customer service in the travel industry. The ideal candidate should be proactive in helping clients book their flights efficiently and effectively.Key Responsibilities:- Flight Booking: Assist customers in booking domestic and international flights according to their preferences and budgets, ensuring a smooth booking experience.- Ticket Issuance: Generate and issue electronic tickets using the airline's booking system, verifying all details to ensure accuracy and compliance with airline policies.- Customer Support: Provide prompt and courteous support to customers before, during, and after ticketing, addressing their queries and concerns professionally.- Rescheduling and Cancellations: Handle requests for changes or cancellations, ensuring compliance with airline regulations and informing customers about relevant policies.- Payment Processing: Process payments for flight bookings, ensuring all transactions are secure and correctly documented.- Record Maintenance: Maintain accurate records of all ticketing transactions, updates, and customer interactions to streamline future reference and audits.Required Skills and Expectations:The ideal candidate should have excellent communication skills in English, both written and verbal. A strong attention to detail and a proactive attitude are crucial for success in this role. Candidates should be comfortable working in a fast-paced environment and possess basic computer skills. A customer-friendly approach and a willingness to learn about airline operations and booking systems are essential. Candidates with prior experience in travel or customer service will be preferred but are not mandatory.

1. Customer interaction over phone & Mail 2 calling & fixing appointment 3 Making & sending presentation 4 Data extraction and management

We are looking for a Customer Support Executive to join our team in Mumbai, Beyond Thane. This full-time role is open to male candidates who have completed their 12th grade and have little to no prior experience. Key Responsibilities:- Customer Interaction: Engage with customers via phone, email, or chat to address their inquiries and concerns. This includes providing timely responses and creating a positive experience for each customer.- Issue Resolution: Identify and resolve customer issues effectively and efficiently. You will troubleshoot problems, provide solutions, and ensure that each customer feels heard and valued.- Product Knowledge: Maintain a strong understanding of our products and services. Stay updated on features and changes to answer questions confidently.- Feedback Collection: Gather customer feedback to understand their needs and improve service quality. This input is valuable for making necessary adjustments to enhance customer satisfaction.- Documentation: Record customer interactions and transactions accurately in our database. Proper documentation helps in tracking issues and ensuring follow-up actions are taken.Required Skills and Expectations:Candidates should have excellent communication skills, both verbal and written, to interact clearly with customers. A friendly and patient demeanor is essential in providing exceptional service. Basic computer skills are necessary to navigate customer support software. Successful candidates will be detail-oriented and capable of multitasking in a fast-paced environment. A willingness to learn and develop skills further will also enhance your performance in this role.

We are looking for a dedicated and enthusiastic Customer Care Executive to join our team. This full-time position is open to female candidates who have recently completed their 12th grade and are eager to start their career in customer service while working from home in Mumbai.Key Responsibilities:- Answering Customer Inquiries: You will respond to customer questions via phone, email, or chat, providing accurate information about our products and services.- Resolving Issues: You will help customers with any problems they may encounter, ensuring their issues are addressed promptly and effectively.- Maintaining Customer Records: You will update and manage customer information in our databases, ensuring all records are accurate and up to date.- Providing Product Knowledge: You will familiarize yourself with our offerings to assist customers effectively and recommend products that fit their needs.- Following Up with Customers: You will contact customers after resolving their inquiries to ensure satisfaction and provide any further assistance if needed.Required Skills and Expectations:- Candidates must have completed 12th grade; freshers are welcome, and training will be provided.- Strong communication skills are essential, both verbal and written, to interact clearly with customers.- A positive attitude and patience are crucial in handling customer concerns and providing excellent service.- Basic computer skills are necessary for navigating software and managing customer databases.- A proactive approach to problem-solving and the ability to work independently in a remote environment are expected.

Banquet sales coordination end to end process, Event Planning: Collaborate with clients to understand their needs and preferences for events such as weddings, corporate meetings, and special occasions.Proposal Development: Create detailed event proposals and contracts, outlining services, costs, and logistics

We are looking for a motivated Sales Coordinator to join our team in Andheri East. In this role, you will support the sales team by managing schedules, maintaining records, and ensuring smooth communication with customers and team members.Key Responsibilities:- Sales Support: Assist the sales team by providing them with necessary information and resources, ensuring they have what they need to close deals effectively.- Data Entry: Maintain accurate sales records and update databases regularly. This helps track progress and identify areas for improvement.- Communication: Act as a point of contact between the sales team and clients, addressing inquiries and providing updates to enhance customer satisfaction.- Scheduling: Organize appointments and meetings for the sales team, ensuring efficient use of their time and keeping everyone on track.- Reporting: Prepare and distribute sales reports to the team, allowing everyone to understand sales performance and contribute to strategic decisions.Required Skills and Expectations:Candidates should have a minimum education of 10th grade completed. Previous experience in sales or customer service is a plus, but not required, making this an ideal position for fresh graduates or those new to the industry.Strong communication skills, both verbal and written, are essential for effective interaction with clients and team members. Candidates should be organized, detail-oriented, and able to handle multiple tasks simultaneously. Proficiency in basic computer skills and familiarity with sales software or CRM tools will be beneficial. A strong willingness to learn and adapt in a fast-paced environment is highly valued.

We are seeking a Customer Service Associate to join our team in Mumbai. In this role, you will be the first point of contact for our customers, helping them with their inquiries and ensuring a positive experience.Key Responsibilities:- Customer Support: Respond to customer questions via phone, email, or chat, providing timely and accurate information.- Issue Resolution: Handle complaints and issues effectively, working to resolve them to the customers satisfaction while following proper procedures.- Product Knowledge: Maintain a good understanding of our products and services to provide correct information and guidance to customers.- Data Entry: Accurately log customer interactions and feedback in our systems to help improve services and recordkeeping.- Collaboration: Work closely with other teams to address complex customer issues and contribute to team goals.Required Skills and Expectations:- Communication Skills: Strong verbal and written communication skills are essential to interact with customers effectively.- Problem-Solving Abilities: A proactive approach to identify issues and find solutions quickly enhances customer satisfaction.- Team Player: Willingness to work collaboratively with coworkers to improve service quality and team performance.- Adaptability: Ability to thrive in a fast-paced environment and adjust to changing priorities or demands.- Basic Computer Skills: Familiarity with computer systems and software is important for data entry and communication tasks.- Positive Attitude: A friendly and helpful demeanor is crucial for ensuring a great customer experience. This is a full-time position, and you will be required to work from the office. No prior experience is necessary, making this a great opportunity for freshers.

Customer Support Executive Education: HSC is a must with excellent communication skills. English speaking and writing skills are a must.Location: WONDRx HQ (Vikhroli, Mumbai) - 100% Work from Office. The RoleYou are the voice and the frontline of WONDRx. We are revolutionizing how doctors and patients connect by digitizing prescriptions.

We are looking for a dedicated Team Leader in Customer Support to oversee our support team in Mumbai. This role requires effective leadership skills and a passion for helping customers. Key Responsibilities:- Lead the Team: Provide guidance and support to customer support representatives, ensuring they meet performance targets and deliver high-quality service.- Train and Develop Staff: Conduct training sessions for new team members and ongoing training for existing staff, helping them improve their skills and knowledge.- Manage Customer Inquiries: Handle complex customer issues and escalations, ensuring timely and effective resolutions to maintain customer satisfaction.- Monitor Performance: Track team performance metrics, such as response times and resolution rates, to identify areas for improvement and celebrate successes.- Foster a Positive Environment: Create a supportive and motivating atmosphere for the team, encouraging collaboration and open communication.Required Skills and Expectations:- Strong Communication Skills: You should be able to communicate clearly and effectively, both verbally and in writing, with team members and customers.- Problem-Solving Ability: An ability to think critically and find solutions to customer issues quickly and effectively is essential.- Leadership Experience: Previous experience in a leadership role within customer support is a plus, even if its informal leadership.- Customer-Centric Attitude: A genuine passion for providing excellent customer service and a desire to exceed customer expectations are crucial.- Team Player: You should work well with others, support your colleagues, and contribute to the team's overall success.

We are looking for a motivated and skilled Laptop Service Engineer to join our team in Mumbai. This role is ideal for individuals who have a passion for technology and are eager to learn. You will mainly be responsible for troubleshooting and repairing laptops to ensure they function optimally.Key Responsibilities:1. Diagnosing Issues: You will identify hardware and software problems in laptops by performing thorough inspections and tests.2. Repairing Hardware: You will replace or repair faulty components, such as keyboards, displays, and circuit boards, ensuring all repairs meet quality standards.3. Software Installation: You will install and configure operating systems and necessary software, ensuring laptops are ready for use by customers.4. Customer Support: You will provide assistance to customers by explaining repairs and answering any questions they may have about their devices.5. Maintaining Records: You will keep accurate records of repairs and services completed, including updating the inventory of parts used.Required Skills and Expectations:Candidates should be familiar with basic laptop hardware and software systems. Attention to detail is critical to ensure the quality of repairs. Strong problem-solving skills and the ability to work under pressure are essential. As this is an entry-level position, a willingness to learn and adapt is highly valued. Male candidates are preferred for this position, and applicants should have completed at least the 10th grade.

We are seeking a dedicated Customer Care Executive in Mumbai. This full-time position is suitable for freshers who have completed their 12th grade education. Ideal candidates are male and will work from our office to assist our customers effectively.Key Responsibilities:1. Responding to Customer Inquiries: You will handle customer queries via phone, email, or chat, ensuring prompt and accurate responses to all questions concerning our products and services.2. Resolving Issues: Your role will involve identifying customer problems and providing effective solutions, ensuring customer satisfaction and loyalty.3. Maintaining Records: You will document customer interactions and transactions in our database, allowing for better follow-up and service continuity.4. Providing Feedback: You will gather customer feedback and share it with your team to help improve service quality and customer experience.Required Skills and Expectations:Candidates must possess strong communication skills, both verbal and written, to convey information clearly. A friendly and patient attitude is essential in dealing with customers. Basic computer skills, including familiarity with office software, are necessary to manage inquiries efficiently. Furthermore, an ability to work cooperatively in a team environment and under pressure is critical to meet customer needs. Candidates should be punctual, responsible, and eager to learn and grow within the role.

Perform system builds, software deployment, installation, configuration, and troubleshooting of applications. Install, configure, repair, and troubleshoot desktop/laptop hardware and local & network printers. Troubleshoot hardware issues (Dell / HP / Lenovo preferred). Coordinate with vendors for hardware repair, replacement, and warranty support. Maintain IT asset inventory for laptops, desktops, accessories, and peripherals. Maintain list of all IT assets and ensure proper inventory handling. Vendor management and coordination for IT procurement and support activities.

Component level debugging, Testing and technical support of microcontroller based LED based Display Systems and Fingerprint based Attendance Recording Systems having interfaces like RS232,RS485,Ethernet, Wifi,Bluetooth, USB,etc.

As a Back Office Coordinator, you will play a crucial supportive role in our daily operations. Your responsibilities will include:- Documentation Management: You will organize and maintain various documents and records, ensuring they are easily accessible and up-to-date for all team members.- Data Entry: Accurate data entry is essential. You will input and update information into our systems, contributing to efficient data management and retrieval.- Communication Support: You will assist with communication between the front office and various departments, ensuring smooth operations and timely responses to inquiries.- Assistance in Reporting: You will help prepare regular reports and presentations by gathering relevant data, which aids in decision-making processes.- Inventory Tracking: Keeping track of office supplies and inventory levels will be part of your duties to ensure that the team has the necessary resources without interruption.To succeed in this role, the following skills and qualifications are important:- Educational Background: A Bachelors degree in Commerce (B.Com) is required, as it provides a foundational understanding of business operations.- Attention to Detail: You should have strong attention to detail, as accuracy in data entry and documentation is critical.- Organizational Skills: Being well-organized will help you manage multiple tasks effectively and maintain a systematic approach in your work.- Effective Communication: Good verbal and written communication skills are essential to facilitate interactions with colleagues across departments.- Basic Computer Proficiency: Familiarity with MS Office and data management software is expected to perform your tasks efficiently.

As a Customer Support Executive, you will play a crucial role in helping our customers with their inquiries and issues. This position is a great opportunity for freshers looking to start their career in customer service from the comfort of their home.Key Responsibilities:- Handle Customer Queries: Respond to customer questions via phone, email, or chat, ensuring they receive clear and helpful information.- Provide Solutions: Identify customer issues and provide effective solutions quickly, helping to resolve problems on the first contact whenever possible.- Maintain Customer Records: Update and manage customer information in our database to ensure accurate and timely handling of inquiries.- Follow-Up: Reach out to customers to check if their issues have been resolved and to provide further assistance if needed.- Collaborate with Teams: Work closely with other departments, such as technical support or sales, to ensure that customer needs are met efficiently.Required Skills and Expectations:- Strong communication skills are essential, both verbal and written, to clearly convey information and assist customers effectively.- Basic computer skills, including familiarity with using email, chat systems, and databases, to manage customer interactions.- A positive attitude and patience when dealing with customer issues, as well as the ability to manage stressful situations calmly.- A willingness to learn and adapt to new technologies and processes as needed.- Must be a male candidate and ready to work full-time from a remote location.

We are looking for a Chat Support Executive to join our team in Mumbai. This role is ideal for fresh graduates or those with up to five years of experience. You will assist customers through online chat, ensuring they receive prompt and effective support.Key Responsibilities: - Customer Interaction: Engage with customers via chat to answer their inquiries and resolve issues effectively. You will need to communicate clearly and professionally to provide an excellent customer experience. - Problem Resolution: Identify and address customer problems with a solution-oriented approach. You will be expected to troubleshoot issues and guide customers towards resolution. - Information Management: Document customer interactions accurately and escalate complex issues to the appropriate departments. You will maintain records for future reference to help track response effectiveness. - Feedback Collection: Gather customer feedback to improve service quality. Your observations will play a vital role in enhancing our support systems.Required Skills and Expectations: Candidates should possess strong communication skills in English and the ability to interact warmly with customers. A good understanding of computer systems and basic troubleshooting is essential. Adaptability and patience are important, as you will handle a variety of customer needs. Attention to detail and a focus on service quality will be vital for success in this role.

Vodafone (Social media process) Process name - 20% Calls, 80% CHATLocation - THANEEligibility criteria- Candidates should strictly be Graduates with 6 months of experience in email/chat/inbound callingComms: V4Salary in hand- 18.5k 23k GrossTimings- 3:30pm-12:30am (Boys and Girls)7am-4pm (Boys and Girls) Rotational Shifts, 1 rotational,week offRounds of interview- HR, Ops. Virtual Transport Boundaries- Panvel-WadalaCST-Kalyan Panvel-ThaneCentralised pick up facility from Thane stationContact HR : 9987338450

Installing and configuring hardware and software components to ensure usability.Troubleshooting hardware and software issues.Ensuring electrical safety standards are met.Repairing or replacing damaged hardware.Upgrading the entire system to enable compatible software on all computers.Installing and upgrading anti-virus software to ensure security at the user level.Performing tests and evaluations of new software and hardware.Providing support to users and being the first point of contact for error reporting.Establishing good relationships with all departments and colleagues.Conducting daily backup operations.Managing technical documentation.

Installing and configuring hardware and software components to ensure usability.Troubleshooting hardware and software issues.Ensuring electrical safety standards are met.Repairing or replacing damaged hardware.Upgrading the entire system to enable compatible software on all computers.Installing and upgrading anti-virus software to ensure security at the user level.Performing tests and evaluations of new software and hardware.Providing support to users and being the first point of contact for error reporting.Establishing good relationships with all departments and colleagues.Conducting daily backup operations.Managing technical documentation.

computer laptop hardware repair technician with basic knowledge of computers and laptops