Customer Support Technician Job Vacancies in Mumbai

Looking a highly experienced, customer-focused and presentable Senior Service Engineer / Advisor to join our premium automotive service team. The ideal candidate will have hands on experience with authorized dealerships such as BMW, Volvo, or other luxury automotive brands. This is a customer-facing role that demands excellent communication in English, in-depth technical knowledge, and a confident, professional demeanor. A well-groomed appearance is essential to maintain the high service standards associated with luxury automotive clients.Responsibilities:1. Customer Interaction:* Act as the primary liaison between customers and the workshop team, ensuring clear and courteous communication.* Communicate with customers and vendors to understand their service requirements and provide appropriate solutions.* Handle inquiries, complaints, and feedback related to vehicle service and repairs with a focus on customer satisfaction.* Educate customers on maintenance schedules, warranty details, and service options available.2. Technical Support:* Provide technical assistance and support to customers, dealerships, and internal teams regarding vehicle maintenance, repairs, and troubleshooting.* Interpret technical manuals, bulletins, and diagnostic procedures to resolve issues effectively.* Coordinate with service engineers and technicians to ensure timely resolution of complex technical problems.* Going for test drive on both with technician before work & with customer at the car delivery time.3. Documentation and Reporting:* Maintain accurate records of service requests, repairs performed, and parts used for each vehicle additionally suggest repair works if required.* Generate reports on service activities, technical issues, and customer interactions to track trends and identify areas for improvement.* Prepare service quotations, invoices, and other documentation on Autorox as required.4. Training and Development:* Stay updated on the latest technological advancements in automotive systems and repair techniques.5. Quality Assurance:* Ensure compliance with manufacturers standards, service protocols, and safety regulations.* Conduct quality checks on repaired vehicles to verify workmanship and performance standards.6. Inventory Management:* Monitor and manage inventory levels of spare parts and consumables required for vehicle servicing.* Coordinate with procurement teams to replenish stock and maintain adequate supply levels.7. Team Collaboration:* Collaborate with cross-functional teams including engineering to address customer issues and improve service delivery processes.* Participate in meetings and contribute insights on technical matters and customer service strategies.Skills and Qualifications:Educational Background (Mandatory): 3 years of full time Diploma to 4 years of Bachelors degree in Mechanical Engineering/Automobile Engineering, from recognized institute.Minimum experience: Minimum 5 years of work experience in a service advisor or service engineer role, specifically with authorized luxury dealerships such as BMW, Volvo, Audi or equivalent German brands. Communication Skills: Must possess excellent verbal and written communication skills in English to interact effectively with customers, dealerships, and internal teams. Presentational skill: A well-presented, customer-facing personality with a passion for the automotive sector with good personality. Personality : Height 5.9 Feet tall, good looking, confident, neat, well-groomed, polished and customer-appropriate appearance. Technical Skills: Strong understanding of automotive systems, diagnostic tools, and repair techniques. Proficiency in using computerized diagnostic equipment and software. Problem-Solving Ability: Analytical mindset to diagnose complex technical issues and propose effective solutions. Organizational Skills: Ability to prioritize tasks, manage time efficiently, and work under pressure to meet service deadlines. Customer Focus: Commitment to providing exceptional customer service and maintaining positive relationships with stakeholders. Team Player: Ability to work collaboratively in a team environment and contribute to achieving departmental goals. Adaptability: Willingness to adapt to changes in technology, industry standards, and job responsibilities as required.

We are looking for an experienced Pan India Service Manager to lead and manage PAN India service operations for our paint tinting and dispensing machines, ensuring high service standards and customer satisfaction.

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Diagnosis and Repair: Technicians diagnose mechanical and electrical issues in vehicles through inspection and testing. They use diagnostic tools and equipment to identify problems and perform repairs or adjustments accordingly.Routine Maintenance: They conduct routine maintenance tasks such as oil changes, tire rotations, filter replacements, and fluid checks to ensure vehicles operate efficiently and safely.Technical Expertise: Technicians need to have a solid understanding of automotive systems, including engines, transmissions, braking systems, steering, suspension, and electrical components. They may specialize in certain areas based on their training and experience.Use of Tools and Equipment: Proficiency with various tools and equipment is crucial, including wrenches, diagnostic scanners, lifts, and computer software used for vehicle diagnostics and repair.Compliance and Safety: Technicians follow safety protocols and procedures to handle hazardous materials and ensure compliance with environmental regulations. They may also need to adhere to manufacturer guidelines and warranty specifications.Customer Service: Depending on the setting, Technicians may interact with customers to discuss vehicle issues, explain repairs, and provide estimates. Good communication skills and professionalism are important in these interactions.Documentation: They maintain detailed records of repairs, maintenance procedures, and parts inventory. Accurate documentation helps track vehicle history and ensures compliance with industry standards.Continuous Learning: Given the advancements in automotive technology, Technicians often participate in ongoing training and certification programs to stay updated with new repair techniques, tools, and industry trends.Salary Offer: Up to Rs. 2,50,000/- (LPA)Benefits: Monthly salary incrementation from starting month based on performanceWorking Hours: 09:00 A.M. 6:30 P.M. (Monday to Saturday) Sunday fixed off